Teleco Perfect Voice Tis 16, Installation Manual

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Introduction
PVTis16S3IM
6
System Codes
Pre-Defined System Codes
The pre-defined system codes are as follows:
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System Access code: 7
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Hang-up, or Endcall code: 998
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Direct to take a Message: 997
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Direct to Personal Greeting: 8
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Directory Assistance: 9
What Perfect Voice Tis16S3 Can Do For Callers
Perfect Voice Tis16S3 can perform a number of tasks to enhance your company’s telecommunications
environment for callers (A caller is an individual calling your company from an outside line.)
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Answer an outside call and transfer the caller to an extension within your company.
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Answer an outside call and provide information by playing caller-selected pre-recorded messages.
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Allow a caller to leave a message for a User if the User is not available.
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After a caller records a message, he or she is presented with options to send the message, review the
message, re-record the message, add to the message, or discard the message. The caller may also
mark the message urgent or private. Marking the message urgent places that message before other
messages in the destination User’s mailbox. Marking the message private prevents the User from
forwarding it to another User.
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Allow a caller to select another User, in the event that the originally selected User is not available.
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If a caller is calling from a rotary dial telephone or does not know how to use the system, Perfect
Voice Tis16S3 can transfer the caller to an operator.
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If a caller does not know the extension (User ID) of the person he or she wishes to reach, he or she
may select the directory assistance option (9) and spell the name of the person, instead.
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Detect Fax tones and transfer to a fax machine.
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Detect TTY/TDD tones and transfer to a TTY machine.
What Perfect Voice Tis16S3 Can Do For Users
Perfect Voice Tis16S3 offers a large number of features for Users. (Users are defined on the Perfect Voice
Tis16S3 system.)
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Allow a User to record a personal greeting that callers hear in the event that the User is not available
to answer their call.
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Inform a User that a new message has been left by lighting the message lamp on the User’s
telephone.
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Allow a User to listen to messages left by callers or other Users.
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If a message was not marked private, allow a User to forward it to another User (or group of Users).
The message can be forwarded with or without a prefix recording. The prefix might say something
like, “
Joann, would you please take care the problem that Mark is describing in the following
message. ”
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Allow a User to set up a list of other Users to whom a message can be easily sent or forwarded.
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If a User does not know the User ID of another User, he or she can select the directory assistance
option (9) and spell the name of the person, instead.
I&M
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