Teleco Perfect Voice Tis 16, Installation Manual

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System Administration
PVTis16S3IM
59
Music on Hold and Background Music
The Tis16S3 system has two line-level “RCA” audio jacks (labeled BGM and MOH) to provide
music/message-on-hold and/or background music. At system boot-up, the driver
(
C:\AUDIO\MARSLIB.EXE
) looks for specific files in the
D:\MESG
folder. If they exist, audio output
will be enabled. Generic audio files are located at
C:\AUDIO ,
which can be copied to one or both of the
following locations:
D:\MESG\BGM.RMS
(the file for the BGM port) and
D:\MESG\MOH.RMS
(file for
the MOH port).
Hardware Requirements
ƒ
A three-foot male-to-male RCA/phono cable is provided with this system to connect from the MOH or
BGM port on the Tis16S3 to the MOH port on the CIX. If you need a longer cable, a six-foot cable may
be purchased online.
N O T E – I n t e r n a t i o n a l U s e r O n l y
Any external source connected to the Music on Hold (MOH) port must be isolated
using an authorized and approved Line Isolation Unit (LIU).
Enable Music on Hold/Background Music
NOTE: The Tis16S3 hardware was recently updated to support 16-kHz sampled audio. The new systems are
distinguishable by the inclusion of a RESET button and LED indicators on the LAN interface. Please read the
next section carefully.
There are two generic MOH/BGM audio files included with the system. They are in the C:\AUDIO directory:
ƒ
C:\AUDIO\MOH16.RMS is for the newest hardware that supports 16-kHz sampled audio playback. It
is to be used on new hardware only; using it on the older hardware will cause it to play at half-speed.
ƒ
C:\AUDIO\MOH.RMS is for the original hardware that supports 8-kHz sampled audio playback. It is
to be used on old hardware only; using it on the new hardware will cause it to play at double-speed.
ƒ
No harm will come to the system if the wrong file is used. If the playback sounds incorrect, try the
other file.
To enable Music on Hold/Background Music:
ƒ
Use the command
TDLIB /TH-
to stop the BGM and MOH output. NOTE: It is important to stop the
BGM/MOH output before changing the file(s). Failure to do so may cause the system to become
unstable and halt operation.
ƒ
Music on Hold: At the DOS prompt, type:
ƒ
COPY C:\AUDIO\MOH16.RMS D:\MESG\MOH.RMS
- or -
ƒ
COPY C:\AUDIO\MOH.RMS D:\MESG\MOH.RMS
ƒ
Background Music: If the hardware supports both MOH and BGM, at the DOS prompt, type:
ƒ
COPY C:\AUDIO\MOH16.RMS D:\MESG\BGM.RMS
- or –
ƒ
COPY C:\AUDIO\MOH.RMS D:\MESG\BGM.RMS
NOTE: Copy the file to BGM.RMS only if the hardware supports both MOH and BGM. Copying
the file on non-supporting hardware may cause the system to lockup.
ƒ
Perform a warm boot or use
TDLIB /TH
to re-start the BGM and MOH output.
I&M
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