Teleco Perfect Voice Tis 16, Installation Manual

Page: 38 / 101

Installation
PVTis16S3IM
32
L. Directory Assistance
When callers don’t know their party’s extension, they may use Directory Assistance to connect to
the correct person. The caller uses the telephone keys to “spell out” a user’s name. Tis16 Series2
may be configured to allow callers to either spell out the last name only (default setting), first
name only, or the first or last name to reach the User.
Search Directory Assistance by First or Last Name
To change the default setting (which allows callers to search by last name only):
ƒ
Log in to SCREENS
ƒ
Select RECEPTIONIST
ƒ
Select INSTANCE SETUP
ƒ
Select the Instance for which you would like to change Directory Assistance to use first or last
name.
ƒ
Go to Screen 3 and press F4
ƒ
Edit the DirectAssist Prompt field. This field may be set to 0, 1, or 3.
o
0 : When DirectAssist Prompt is set to 0, callers may search by last name only. 0 is the
default setting.
o
1 : When DirectAssist Prompt is set to1, callers may search by first name only.
o
3 : When DirectAssist Prompt is set to 3, callers may search by first or last name.
ƒ
Press F10 to save changes.
ƒ
You must completely exit SCREENS for this setting to become active.
I&M
?