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097-55501-01 Revision M – January 2009
TimeHub 5500 User’s Guide 263
Chapter 5 Maintaining the TimeHub 5500
Returning the TimeHub for Repair
Returning the TimeHub for Repair
You should return the equipment to Symmetricom only after you have exhausted the
troubleshooting procedures described earlier in this chapter, or if Symmetricom
Global Services has advised you to return the unit.
Repacking the Unit
Return all units in the original packaging. If the original packaging is not available,
contact Symmetricom Global Services. Use standard packing procedures for
products being returned for repair to protect the equipment during shipment.
Connectors should be protected with connector covers or the equipment should be
wrapped in plastic before packaging.
Retrieving upgrade file.
The system is retrieving the file
from the FTP server.
No action.
Failed to retrieve upgrade file.
1.
FTP/SFTP server is not
online.
2.
Incorrect command syntax.
3.
Management port link error.
1.
Verify FTP/SFTP server is
online.
2.
Verify the command syntax.
3.
Check the port cabling.
Upgrade to flash xx%
complete.
The upgrade is in process.
System may remain at 99% for
an extended time.
No action.
Upgrade completed
successfully.
No action.
Failed to save upgrades to
flash
Upgrade failed.
Reboot the FTP Server card
and restart the upgrade
process.
Upgrade failed
Upgrade exceeded the
maximum time.
1.
System is too busy.
2.
Upgrade stalled.
3.
Restart the upgrade
process.
Note:
Please retain the original packaging for re-shipping the
product. If the original packaging is not available, contact
Symmetricom Global Services (SGS) for assistance.
Table 5-11. Troubleshooting NTP Firmware Download Responses (Continued)
Response
Cause
Action