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5-60

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UPER 370DDE/370SDA

User's Manual

Troubleshooting

5-7 Troubleshooting & Tips

This section is used to assist with troubleshooting conflicts and
FastTrak100 installation problems. Also refer to the “README.TXT” file
on the FastTrak100 driver and utility diskette for more recent informa-
tion as well as the PromiseOnline

TM

services listed in Section 5-9.

The section is divided into the following categories: Motherboard
Issues, System CMOS Issues, Drive Errors, Operating System Errors,
and Audio/Video Editing Tips.

Motherboard Issues

Freeing additional IRQ resources

Since the Promise card supports PCI Interrupt sharing, it is possible to
use IRQs already assigned to another PCI card. Interrupt Sharing is not
supported with onboard IDE controllers. If the onboard IDE controller(s)
are not used, you may disable the controllers to free IRQ 14 and/or 15.

Configuring PCI IRQ resources

Setting the IRQ for a particular PCI slot will be different depending on
the motherboard BIOS. This setting is usually made in the PCI Configu-
ration and/or Plug and Play (PnP) section of the motherboard BIOS
setup. There are three common methods that motherboard BIOS’s
handle assignment of IRQs to PCI slots:

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Summary of Contents for SUPER 370DDE

Page 1: ... SUPER 370DDE SUPER 370SDA USER S MANUAL Revision 1 1 SUPER ...

Page 2: ...NABILITY TO USE THIS PRODUCT OR DOCUMENTATION EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN PARTICULAR THE VENDOR SHALL NOT HAVE LIABILITY FOR ANY HARDWARE SOFTWARE OR DATA STORED OR USED WITH THE PRODUCT INCLUDING THE COSTS OF REPAIRING REPLACING INTEGRATING INSTALLING OR RECOVERING SUCH HARDWARE SOFTWARE OR DATA Any disputes arising between manufacturer and customer shall be governed by ...

Page 3: ...ges Manual Organization Chapter 1 includes a checklist of what should be included in your mainboard box describes the features specifications and performance of the SUPER 370DDE 370SDA mainboard and provides detailed information about the chipset Chapter 2 begins with instructions on handling static sensitive devices Read this chapter when you want to install the processors SDRAM memory modules fo...

Page 4: ... Apollo Pro 266 Chipset System Block Diagram 1 16 1 2 Chipset Overview 1 17 1 3 Special Features 1 18 Advanced Communications Riser Card ACR 1 18 1 4 PC Health Monitoring 1 18 1 5 ACPI PC 98 Features 1 19 1 6 Power Supply 1 21 1 7 Super I O 1 22 Chapter 2 Installation 2 1 Static Sensitive Devices 2 1 2 2 Processor Installation 2 2 2 3 Mounting the Motherboard in the Chassis 2 3 2 4 Installing DIMM...

Page 5: ...ake On Ring 2 13 Keyboard Wake Up 2 14 Onboard Speaker Enabled Disabled 370DDE 2 14 Onboard IDE RAID 370DDE 2 14 2 8 Parallel Port ACR Floppy Hard Disk Drive and AGP Connections 2 15 Parallel Port Connector 2 16 Floppy Connector 2 16 IDE Connectors 2 16 AGP Pro Slot 2 17 2 9 Installing Software Drivers 2 18 Chapter 3 Troubleshooting 3 1 Troubleshooting Procedures 3 1 Before Power On 3 1 No Power 3...

Page 6: ...Fast Trak100 RAID Card 370DDE 5 1 Introduction 5 1 5 2 Getting Started 5 3 5 3 Using FASTBUILDTM Configuration Utility 5 11 5 4 Installing Drivers 5 24 5 5 Using FASTCHECKTM Monitoring Utility 5 33 5 6 Understanding Disk Array Concepts 5 54 5 7 Troubleshooting Tips 5 60 5 8 Frequently Asked Questions 5 70 5 9 Contacting Promise Support 5 76 Appendix C AwardBIOSError BeepCodes C 1 Appendices Append...

Page 7: ...ention to detail to provide you with the highest standards in quality and performance Please check that the following items have all been included with your motherboard If anything listed here is damaged or missing contact your retailer One 1 Supermicro Mainboard Two 2 ATA66 100 ribbon cables for IDE devices One 1 floppy ribbon cable One 1 Supermicro CD or diskettes containing drivers and utilitie...

Page 8: ... www supermicro com European Office Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 E mail sales supermicro nl General Information support supermicro nl Technical Support rma supermicro nl Customer Support Asia Pacific Address 6th Floor No 755 Chung cheng Road Chung Ho City Taipei Hsien Taiwan R O C Tel 886 2 8221...

Page 9: ...Chapter 1 Introduction 1 3 370DDE SECTION ...

Page 10: ...SUPER 370DDE 370SDA User s Manual 1 4 SUPER 370DDE Figure 1 1 SUPER 370DDE Image ...

Page 11: ...JPWAKE 11 6 1 BIOS FWH 370 FCPGA PPGA Processor COM2 JL1 PCI 4 PCI 5 IDE RAID AGP PRO SUPER I O J12 J13 J14 J16 VT8633 1 1 ACR 1 JUSB1 WOM1 PWR LED 1 JBAT1 J9 1 1 IDE2 CLK BUF1 CHFan Fan5 x CPU Fan Fan2 AC97 OPTION CD_IN JCD_IN1 JP3 1 SPK1 J2 J10 CPU FAN FAN3 370 FCPGA PPGA Processor 1 CPU1 CPU2 1 VIA VT8233 1 IDE RAID 1 2 J17 J11 1 1 1 1 1 SDRM Slots Clock 1 1 1 1 JP5 JP4 SPEAKER x DIMM SLOT1 DIM...

Page 12: ...n Header GAME Game Port Memory Slots 4 SDRAM slots IDE1 IDE2 IDE Hard Disk Drive Connectors IDE3 IDE4 IDE RAID Drive Connectors JP1 Floppy Disk Drive Connector J9 Audio 1 2 Enabled 2 3 Disabled Audio is optional for the DDE board J10 ATX Power Connector J12 PS 2 Keyboard Mouse J16 Parallel Printer Port J18 IR Connector JF1 JF2 Front Control Panel JL1 Chassis Intrusion Header JOH Overheat LED WOM1 ...

Page 13: ...ctors One WOL Wake On LAN connector Internal control of Power On Mode for Recovery from AC power loss PC Health Monitoring Seven onboard voltage monitors for CPU core chipset voltage 3 3V 5V and 12V Four fan status monitor with firmware software on off control Environmental temperature monitor and control CPU fan auto off in sleep mode Power up mode control for recovery from AC power loss System o...

Page 14: ...arallel Port and ECP Extended Capabilities Port supported parallel port PS 2 mouse and PS 2 keyboard ports 1 infrared port 4 USB ports 2 IDE RAID connectors Other Selectable CPU and chassis fan speed control set in BIOS Internal external modem ring on Recovery from AC power loss control Wake on LAN WOL Multiple FSB clock frequency selections set in BIOS CD Utilities BIOS flash upgrade utility awdf...

Page 15: ...Chapter 1 Introduction 1 9 370SDA SECTION ...

Page 16: ...SUPER 370DDE 370SDA User s Manual 1 10 SUPER 370SDA Figure 1 1 SUPER 370SDA Image ...

Page 17: ...IDE1 VIA 11 2 BATTERY OH Fan 11 6 BIOS FWH PCI 4 PCI 5 AGP PRO SUPER I O VT8633 1 1 ACR 1 1 1 IDE2 CHFan SPK1 1 VIA VT8233 1 1 1 1 DDR SLOT1 DDR SLOT2 DDR SLOT3 JP5 JP4 KEYLOCK S UPER 370SDA COM1 KB MOUSE USB1 Parallel Port COM2 J13 J14 J16 1 ACR Intel P III Celeron PPGA FCPGA or JP2 JBT1 JUSB1 JL1 JOH DDR Slots PWR WOM1 WOL1 Clock CLOCK B U F F E R ...

Page 18: ...M slots IDE1 IDE2 IDE Hard Disk Drive Connectors JP1 Floppy Disk Drive Connector J10 ATX Power Connector J12 PS 2 Keyboard Mouse J16 Parallel Printer Port JF1 JF2 Front Control Panel JL1 Chassis Intrusion Header JOH Overheat LED WOL1 Wake on LAN WOM1 Wake on Modem USB1 JUSB1 Universal Serial Bus Ports Also see the figures on page 2 5 for the I O ports and page 2 6 for the Front Control Panel JF1 2...

Page 19: ... connectors One WOL Wake On LAN connector One WOM Wake On Modem connector Internal control of Power On Mode for Recovery from AC power loss PC Health Monitoring Seven onboard voltage monitors for CPU core chipset voltage 3 3V 5V and 12V Four fan status monitor with firmware software on off control Environmental temperature monitor and control CPU fan auto off in sleep mode Power up mode control fo...

Page 20: ...Port and ECP Extended Capabilities Port supported parallel port PS 2 mouse and PS 2 keyboard ports 1 infrared port 4 USB ports 2 IDE RAID connectors Other Selectable CPU and chassis fan speed control set in BIOS Internal external modem ring on Recovery from AC power loss control Wake on LAN WOL Wake on Modem WOM Multiple FSB clock frequency selections set in BIOS CD Utilities BIOS flash upgrade ut...

Page 21: ...Chapter 1 Introduction 1 15 GENERAL SECTION ...

Page 22: ...ard See the following pages for the actual specifications of each motherboard VT8633 DDR Vlink Host North 552BGA VT8233 Vlink 133 100 66 MHz Host Bus 3D Graphics Controller Pentium III FCPGA PPGA CPU PCI Slots 266 MHz Memory Memory Bus AGP Bus Clock Buffer Clock Generator GCLK MCLK HCLK PCLK PCI Bus ATA33 66 100 MII LAN 6XUSB LPC SMBus Power Plane Peripheral Control ACPI events LPC ...

Page 23: ...CI slots arbitration and decod ing for all integrated functions and LPC bus Memory support and AGP capability for the VT8633 chip The VT8633 supports SDRAM memory up to 4 GB The DRAM controller supports SDRAM and VCSDRAM Virtual Channel SDRAM in a flexible mix match manner The SDRAM interface allows zero wait state bursting be tween the DRAM and the data buffers at 66 100 133 MHz The VT8633 Contro...

Page 24: ...Once a voltage becomes unstable it will give a warning or send an error message to the screen Users can adjust the voltage thresholds to define the sensitivity of the voltage monitor Four Fan Status Monitor with Firmware Software On Off Control The PC health monitor can check the RPM status of the cooling fans The onboard 3 pin CPU and chassis fans are controlled by the power manage ment functions...

Page 25: ...e system BIOS is protected by hardware so that no virus can infect the BIOS area The user can only change the BIOS content through the flash utility provided by SUPERMICRO This feature can prevent viruses from infecting the BIOS area and destroying valuable data Auto Switching Voltage Regulator for the CPU Core The auto switching voltage regulator for the CPU core can support up to 20A current and...

Page 26: ... the CPU goes into a suspend state the chassis power LED will start blinking to indicate that the CPU is in suspend mode When the user presses any key the CPU will wake up and the LED will automatically stop blinking and remain on BIOS Support for USB Keyboard If the USB keyboard is the only keyboard in the system it keyboard will function like a normal keyboard during system boot up Real Time Clo...

Page 27: ...rds have a 3 pin header WOL to connect to the 3 pin header on a Network Interface Card NIC that has WOL capability Wake On LAN must be enabled in BIOS Note that Wake On Lan can only be used with an ATX 2 01 or above compliant power supply 1 6 Power Supply As with all computer products a stable power source is necessary for proper and reliable operation It is even more important for processors that...

Page 28: ...ent to reduce power consumption The IRQs DMAs and I O space resources of the Super I O can flexibly adjust to meet ISA PnP requirements which suppport ACPI and APM Ad vanced Power Management 1 7 Super I O The functions of the disk drive adapter for the Super I O chip include a floppy disk drive controller that is compatible with industry standard 82077 765 a data separator write pre compensation c...

Page 29: ...omputer object before removing the board from the antistatic bag Handle the board by its edges only do not touch its components periph eral chips memory modules or gold contacts When handling chips or modules avoid touching their pins Put the motherboard and peripherals back into their antistatic bags when not in use For grounding purposes make sure your computer chassis provides ex cellent conduc...

Page 30: ... MHz 1GHz CPU or supports a single Celeron PPGA FCPGA 333 700 MHz processor Lift the lever on the FCPGA socket and install with the notched corner of the processor oriented with pin 1 Fully seat the processor into the socket and then close the lever See Figure 2 1 for views of the FCPGA 370 pin socket before and after processor installation the PPGA is similar 2 2 Processor Installation When handl...

Page 31: ... a variety of mounting fasteners made of metal or plastic Although a chassis may have both types metal fasteners are the most highly recommended because they ground the motherboard to the chassis For this reason it is best to use as many metal fasteners as possible Pin 1 Lever Processor installed Notched Corner Figure 2 1 FCPGA Socket Empty and with Processor Installed ...

Page 32: ...he memory module until it snaps into place 4 For the 370DDE four PC 133 SDRAM DIMM sockets support up to 4GB of PC133 unbuffered registered SDRAM ECC type memory is supported PC133 and PC100 memory are both fully supported at their respective speeds For the 370SDA three DDR RAM DIMM sockets support up to 3 GB of unbuffered PC1600 100 MHz or unbuffered PC2100 266 MHz DDR RAM The DDR RAM DIMM socket...

Page 33: ...g up your system easier See Figure 2 3 below for the colors and locations of the various I O ports To Remove Use your thumbs gently to push each release tab outward to release the DIMM from the slot Top View of DIM M Slot Release Tab Release Tab Parallel Port Burgundy COM1 Port Turquoise Keyboard Purple Mouse Green USBPorts COM2 Port Turquoise 370DDE 370SDA ...

Page 34: ...r the pin definitions of the speaker keyboard lock hard drive LED power on reset button headers and Infrared connector Refer to the Sections 2 6 and 2 7 for connectors and pin definitions Figure 2 4 Front Control Panel Connectors 01 02 03 04 Speaker 370DDE IDE RAID LED 370DDE Power On Reset JF1 JF2 Keyboard Lock 1 1 IDE LED Power LED X JOH 370DDE X X IR CON 370SDA ...

Page 35: ...alled on the 370DDE as long as the PS connec tor is correctly oriented Make sure that pin 1 of the PS connec tor is seated on pin 1 of the header of J10 If a 24 pin con nector is used please refer to Table 2 1a for pin definitions Also see Figure A below for con nector orientation If a 20 pin connector is used please refer to Table 2 1b for pin definitions Also see Figure B below for con nector or...

Page 36: ...omputer case See Table 2 4 for pin defini tions Power LED Connector The power LED connector is lo cated on pins 5 to 7 of JF2 See Table 2 6 for pin definitions Table 2 4 Reset Pin Definitions Table 2 5 Hard Drive LED Pin Definitions Note NC indicates no connec tion PW_ON Connector The PW_ON connectors are lo cated on pins 9 10 of JF1 Mo mentarily contacting both pins will power on off the system T...

Page 37: ...Serial Bus connec tors and headers are located on USB1 and JUSB1 The USB1 is lo cated next to the PS Mouse con nector and the JUSB1 is located close to SDRAM slots See Table 2 9 for pin definitions T able 2 9 Universal Serial Bus Pin Definitions Pin Number Definition 1 5V 2 P0 3 P0 4 Ground Pin Number Definition 1 5V 2 P0 3 P0 4 Ground USB1 Pin Number Definition 1 5V 2 P0 3 P0 4 Ground 5 key Pin N...

Page 38: ...rd with a Wake on LAN connector and cable to use the WOL feature The WOM feature requires a mo dem be connected to the system See Wake On Ring below Serial Ports Two connectors for the COM1 and COM2 serial ports are provided on your board See Table 2 10 for pin definitions for the connectors J13 J14 A 10 pin serial ribbon cable is required if connecting a device to a COM header Pin Number Definiti...

Page 39: ...hermal control fan headers are desig nated CPU FAN1 CPU FAN2 Over heat FAN and Chassis FAN Refer to Table 2 13 for pin defini tions Pin Number 6 7 Definition 12VDC OH Active JF2 Pin Definitions T able 2 15 Chassis Intrusion The Chassis Intrusion header is lo cated on JL1 Refer to Table 2 14 for pin definitions x Overheat LED JOH The JOH header is used to connect an LED to provide warning of chassi...

Page 40: ...eed The FSB speed is set with JP4 and JP5 Table 2 16 displays the settings for these two jumpers The CPU speed can also be changed by software control in BIOS see CPU Speed setting The CPU Speed setting will show you the actual CPU speed for each FSB speed option selected Note If the system does not reboot after changing the CPU speed 1 clear CMOS and reboot as described on the next page and then ...

Page 41: ...system again Do not use the PW_ON con nector to clear CMOS T able 2 17 CMO S C lear Jum per Settings JBAT 1 Jumper Position 1 2 2 3 Definition Normal CMOS Clear Position 1 2 Position 2 3 Normal CMOS Clear Wake On Ring The Wake On Ring header is desig nated as WOM1 This function allows your computer to receive and be awakened up by an incoming call when in the suspend state Refer to Table 2 18 for ...

Page 42: ...2 SPK1 gives you the option of dis abling the onboard speaker The default setting is enabled Pin 10 Pin 11 of JF2 closed Onboard Speaker Enabled Pin 10 Pin 11 of JF2 Open Onboard Speaker Disabled Connect Chassis Speaker Header to SPK1 Pins 10 13 of JF2 Chassis Speaker En abled See Table 2 20 for jumper settings Pins 10 11 Closed Open Definition Enabled Disabled T able 2 20 O nboard Speaker Enable ...

Page 43: ...The connector with twisted wires always connects to drive A and the connector that does not have twisted wires always connects to drive B The 80 wire ATA66 100 IDE hard disk drive cable that came with your system has two connectors to support two drives This special cable should be used to take advantage of the speed this new technology offers The blue connector connects to the onboard IDE connect...

Page 44: ...itions J16 Pin Number Function 1 GND 3 GND 5 Key 7 GND 9 GND 11 GND 13 GND 15 GND 17 GND 19 GND 21 GND 23 GND 25 GND 27 GND 29 GND 31 GND 33 GND Pin Number Function 2 FDHDIN 4 Reserved 6 FDEDIN 8 Index 10 Motor Enable 12 Drive Select B 14 Drive Select A 16 Motor Enable 18 DIR 20 STEP 22 W rite Data 24 W rite Gate 26 Track 00 28 W rite Protect 30 Read Data 32 Side 1 Select 34 Diskette T able 2 23 F...

Page 45: ...rd For AGP Pro cards you should remove the orange sticker covering one end of the slot For other cards leave this sticker in place and make sure your card does not plug into the section it covers A general rule of thumb is to make sure your card fills the center section of pins first then the end toward the edge of the motherboard if there are more If the I O shield of your card is flush with the ...

Page 46: ... dis play does not appear click on the My Computer icon and then on the icon representing your CDROM drive Finally double click on the S Setup icon Figure 2 5 Driver Tool Installation Display Screen Click the icons showing a hand writing on paper to view the readme files for each item Click the tabs to the right of these in order from top to bottom to install each item one at a time After installi...

Page 47: ...r the keyboard and mouse 3 Remove all add on cards 4 Install a CPU making sure it is fully seated and connect the chassis speaker and the power LED to the motherboard Check all jumper settings as well No Power 1 Make sure no short circuits exist between the motherboard and the chassis 2 Verify that all jumpers are set to their default positions 3 Check that the 115V 230V switch on the power supply...

Page 48: ...om techsupport htm before contact ing Technical Support 2 BIOS upgrades can be downloaded from our web site at http www supermicro com techsupport download htm Note Not all BIOS can be flashed depending on the modifica tions to the boot block code NOTE If you are a system integrator VAR or OEM a POST diagnos tics card is recommended For I O port 80h codes refer to App B Memory Errors 1 Make sure t...

Page 49: ...CC memory is also supported Please refer to Chapter 2 for additional information Question How do I update my BIOS Answer It is recommended that you do not upgrade your BIOS if you are not experiencing problems with your system Updated BIOS files are lo cated on our web site at http www supermicro com Please check our BIOS warning message and the information on how to update your BIOS on our web si...

Page 50: ...our system We recommend that you review the CD and install the applications you need Applications on the CD include VIA Pro 266 chipset drivers for Windows plus security and audio drivers Question Why can t I turn off the power using the momentary power on off switch Answer The instant power off function is controlled in BIOS by the Power Button Mode setting When the On Off feature is enabled the ...

Page 51: ...e onboard IDE header and the other connector s to your hard drive s Consult the documentation that came with your disk drive for details on actual jumper locations and settings 3 4 Returning Merchandise for Service A receipt or copy of your invoice marked with the date of purchase is required before any warranty service will be rendered You can obtain service by calling your vendor for a Returned ...

Page 52: ...3 6 SUPER 370DDE 370SDA User s Manual Notes ...

Page 53: ...ires very little electrical power When the computer is turned off a back up battery provides power to the BIOS Flash chip enabling it to retain system parameters Each time the computer is powered on the computer is configured with the values stored in the BIOS ROM by the system BIOS which gains control at boot up How To Change the Configuration Data The CMOS information that determines the system ...

Page 54: ...the ESC key to exit theCMOS Setup Menu and use the Left Right arrow keys to enter other categories of BIOS settings The next section describes in detail how to navigate through the menus When you first power on the computer the AwardBIOS is immediately activated While the BIOS is in control the Setup program can be activated in one of two ways 1 By pressing Del immediately after turning the system...

Page 55: ... 5in 2 88M 3 5in Swap Floppy Drive These options allow the user to swap the names of floppy disk drives installed in the system should there betwo floppy disk drives installed on the main board The settings are Disabled and Enabled The default setting is Disabled IDE Primary Master IDE Primary Slave IDE Secondary Master IDE Secondary Slave These options allow the user to set the parameters of the ...

Page 56: ...ult setting is Auto IDE Primary Master PIO IDE Primary Slave PIO IDE Secondary Master PIO IDE Secondary Slave PIO This IDE PIO Programmed Input Output field allows you to set a PIO mode 0 4 for the IDE Primary device Mode 0 thorugh Mode 4 each increase in number indicates a corresponding increase in performance The settings are Auto Mode 0 Mode 1 Mode 2 Mode 3 Mode 4 and Auto The default setting i...

Page 57: ...is option is 65535K Total Memory This feature displays the amount of total memory available in the system The default setting for this option is 1024K Video This option allows the user to select the setting for the default video device The settings are EGA VGA CGA 40 CGA 80 and MONO The default setting is EGA VGA IDE Primary Master UDMA IDE Primary Slave UDMA IDE Secondary Master UDMA IDE Secondar...

Page 58: ...Advanced BIOS Setup Choose Advanced BIOS Setup from the Award BIOS Setup Utility main menu with the Left Right arrow keys You should see the following display Select one of the items in the left frame of the screen to go to the sub screen for that item Advanced BIOS Setup options are displayed by highlighting the option using the arrow keys All Advanced BIOS Setup options are described in this sec...

Page 59: ...This option allows the user to determine if the chipset or the keyboard controller should have the control over Gate A20 The settings are Normal or Fast If set to Normal a pin in the keyboard controller controls Gate A20 If Fast is selected the chipset will have the control over Gate A20 The default setting is Fast Auto Detect DIMM PCI CLK If enabled this feature will allow the BIOS automatically ...

Page 60: ... 1000 The default setting is 250 OS Select For DRAM 64MB The option allows the user to select the operating system that requires a DRAM memory greater than 64MB in order to function properly The settings are OS2 and Non OS2 The default setting is Non OS2 Power On after PWR Fail This option allows the user to determine if the system s power will be automatically turned on or remains off after a pow...

Page 61: ...t settings This section is provided as an emergency measure for the user to restore the functions of the system when the critical data stored in the BIOS is lost When the item in Advanced Chipset Features is highlighted hit the Enter key to activate the screen below Host AGP Bridge Control This section documents the AwardBIOS management of the bus links between host and bridge devices Memory Parit...

Page 62: ...n section of the memory will be designated as Write Buffer to temporarily store the data CPU writes to PCI to provide faster access This information can be exe codes or operational instructions for the system The settings are Enabled or Disabled The default setting is Enabled PCI Master 0 WS Write If enabled the transimission of PCI Master Write PCI Master Write signals will have no delays The set...

Page 63: ...e Disabled and Enabled The default setting is Disabled On Chip USB Controller If enabled this option will allow the user to acctivate the BIOS support of On Chip USB Controllers The settings are All Disabled All Enabled 1 2 USB Ports 2 3 USB Ports 1 USB Port 2 USB Port and 3USB port The default setting is All Enabled USB Keyboard Support If enabled this option allows the user to activate the BIOS ...

Page 64: ...s are IrDA ASKIR and Normal The default setting is Normal RxD TxD Active This option allows the user to set the settings for the function of RxD TxD Active The settings are Hi Hi Hi Lo Lo Hi and Lo Lo The default setting is Hi Lo Onboard FDC controller Select Enabled if your system has a floppy disk controller FDC installed on the main board and you wish to use it The settings are Enabled and Disa...

Page 65: ...nd the corresponding IRQ for the onboard Parallel port The settings are Disabled 378 IRQ7 278 IRQ5 and 3BC IRQ7 The default setting for the Parallel Port1 is 378 IRQ7 Parallel Port Mode This option set the mode for the onboard Parallel port The settings are SPP EPP ECP and ECP EPP The default setting is ECP EPP Mode Select This option allows the user to select the EPP mode The settings are EPP 1 9...

Page 66: ...t Address This option allows the user to set the Midi Port address The settings are Disabled 330 300 and 290 The default setting is 330 Midi Port IRQ This option allows the user to set the Midi Port IRQ The settings are 5 and 10 The default setting is 10 ...

Page 67: ...hown below CPU Warning Temperatures This item allows the user to set the CPU temperature threshold When the CPU temperature reaches the threshold temperature set by the user the alarm will be set off and a warning message will be displayed on the screen The settings are Disabled 500 C 1220 F 550 C 1310 F 600 C 1400 F 650 C 1490 F 700 C 1580 F 750 C 1670 F and 800 C 1760 F The default setting is 60...

Page 68: ...e item Processor Features is highlighted hit the Enter key to activate the sub menu of Processor Features listed below CPU L1 L2 Cache Set this option to Enable to activate the function of CPU L1 and L2 cache The settings are Disabled and Enabled The default setting is Enabled ...

Page 69: ...menu bar hit the Enter key to activate the following screen PNP OS Installed Select Yes if you are using an operating system that supports the plug and play solution Select No if you need the BIOS to configure non boot devices The settings are Yes and No The default setting is No Reset Configuration Data If you have installed a new add on device and this add on device has caused conflicts in syste...

Page 70: ...UTO ESCD and Manual The default setting is AUTO ESCD PCI VGA Palette Snoop For best performance of the system this item has been pre set to Disabled by the manufacturer The settings are Enabled and Disabled The default setting is Disabled Assign IRQ for VGA If Enabled the item allows the AwardBIOS to assign an IRQ for the VGA devices The settings are Enabled and Disabled The default setting is Ena...

Page 71: ...nd Type This item allows the user to determine the ACPI Suspend type The settings are S1 POS and S3 STR The default setting is S1 POS Power Management This option sets the degree of power saving for the system especially for HDD Power Down Doze Mode and Suspend Mode The settings are User Define Min Saving and Max Saving The default setting is User Define 4 6 Power Management Suspend Mode This item...

Page 72: ... sets the status of video device and monitor when the system is in the Suspend Mode When the option is set to Always On the video device and the monitor will always be on when the system is in the suspend mode When the option is set to Suspend off the video device and the monitor will be turned off when the system is in the suspend mode The settings are Suspend off and Always On The default settin...

Page 73: ...ivate the power on function The settings are Ctrl F1 Ctrl F2 Ctrl F3 Ctrl F4 Ctrl F5 Ctrl F6 Ctrl F7 Ctrl F8 Ctrl F9 Ctrl F10 Ctrl F11 and Ctrl F12 The default setting is Ctrl F1 Modem Use IRQ This item allows the AwardBIOS to assign the IRQ to be used by the Modem The settings are NA 3 4 5 7 9 10 and 11 The default setting is 3 Soft off by PWR BTTN This item determines the system s Soft off mode ...

Page 74: ...ce The settings are Floppy LS120 HDD 0 SCSI CDROM HDD 1 HDD 2 HDD 3 ZIP100 LAN and Disabled The default setting is Floppy Second Boot Device This item allows the user to set the device as the second boot up device The settings are The settings are Floppy LS120 HDD 0 SCSI CDROM HDD 1 HDD 2 HDD 3 ZIP100 LAN and Disabled The default setting is CDROM Third Boot Device This item allows the user to set ...

Page 75: ...ettings are Enabled and Disabled The default setting is Disabled Boot Up Floppy Seek Set this option to Enabled to allow the BIOS to test floppy drives to determine whether they have 40 tracks or 80 tracks The settings are Enabled or Disabled The default setting is Enabled Boot Other Device If enabled this option enables the BIOS to load the OS from another device rather than the ones that have be...

Page 76: ...menu bar hit the Enter key to activate the following screen Set Supervisor s Password When the item Set Supervisor Password is highlighted on the above screen hit the Enter key to activate the following screen When prompted type in Supervisor s password in the dialogue box to set or to change Supervisor s Password ...

Page 77: ...ialogue box to set or to change the User s Password Security Option When the item Security Option is highlighted on the Security Main Menu hit the Enter key to activate the screen shown below This option allows the user to determine if the password is required every time when the system boots up or if the password is required only when you enter the CMOS setup The settings are System and Setup The...

Page 78: ...t Setup If you highlight the letter Y and press Enter when the above screen ap pears you will save the changes you ve made in the BIOS program CMOS and exit Your system should then continue with the boot up procedure The options are Y and N The default setting is N When the item Save Exit is highlighted hit the Enter key to activate the following sub screen ...

Page 79: ... you exit the CMOS Setup Your system should then continue with the boot up procedure When the item Load Fail Safe Defaults is highlighted hit the Enter key to activate the following screen When the dialogue box appears in the above screen press the key Y to load the BIOS Fail Safe default values for the most stable system operation The settings are Yes and No The default setting is No Load Fail Sa...

Page 80: ...r s Manual 4 28 BIOS When the dialogue box appears in the above screen press the key Y to load the default values for the optimal system performance The settings are Yes and No The default setting is No Load Optimal Defaults ...

Page 81: ...ed drives without requiring identical drive size but offers no other RAID functionality A FastTrak100 striped array can double the sustained data transfer rate of Ultra ATA 66 drives FastTrak100 fully supports Ultra ATA 100 specification of up to 100 MB sec per drive depending on individual drivespecifications FastTrak100alsooffersfaulttolerant dataredundancyforentry level network file servers or ...

Page 82: ...f mirrored drive arrays directly from FastBuildTM Employs the latest Promise PCI Ultra ATA 100 ASIC technology Fully supports Ultra ATA 100 specifications with 100 MB sec timing and CRC error checking at high speeds Mirroring supports automatic background rebuilds Fault tolerance can be restored automatically without rebooting Keys Features and Benefits The following information offers an overview...

Page 83: ...ta loss NOTE FastTrak100 like every other valuable part of your system is subject to static electricity Be sure that you re properly grounded Promise recommends that you wear an anti static strap or touch a grounded object and that your system is unplugged before installing FastTrak100 Installing The Card InstallingtheFastTrak100controllercardinasystemisasimpleprocess Thecardfitsintoanyavailable32...

Page 84: ...htheFastTrak100RAIDAdapter Foroptimalperformance installallidenticaldrivesofthesamemodeland capacity The drives matched performance allows the array to function better as a single drive 1 Promise recommends using identical drives as part of a FastTrak100 array If striping for performance use up to four new drives If mirroring for protection you can use two new drives OR use an existing drive and a...

Page 85: ...torsontheFastTrak100controllercard The colored edge of the cable s indicates pin 1 see below and the blue cable connector must be attached to the FastTrak100 connector Jumper Settings of Drives IDEChannel 1 IDEChannel 2 1 M 2 M M 3 M S M 4 M S M S NOTE You must use an 80 wire 40 pin cable when connecting an Ultra ATA 100 hard drive to the FastTrak100 controller card The FastTrak100 package contain...

Page 86: ...tings No changes are necessary in the Mainboard CMOS Setup for re sources or drive types Since FastTrak100 is a PCI Plug n Play PnP device the Interrupt and Port address resources are automatically assigned by the Mainboard s PCI PnP BIOS The FastTrak100 system resources including port address interrupt and BIOS address are automatically determined by the system PnP BIOS To customize IRQ settings ...

Page 87: ...existing hard drive backup any necessary data Failure to follow this accepted PC practice could result in data loss 1 Boot your system If this is the first time you have booted with the FastTrak100 card and drives installed the Promise onboard BIOS will display the following screen FastTrak100 tm BIOS Version 1 xx Build xxxx c 1995 2000 Promise Technology Inc All Rights Reserved No array defined P...

Page 88: ...t defined in Using FastBuild Configuration Utility Creating an Array for Performance NOTE FastTrak100 allows users to create striped arrays with 1 2 3 or 4 drives To create an array for best performance follow these steps 1 Using the Spacebar choose Performance under the Optimize Array for section 2 Select how you will use your PC most under the Typical Applica tion usage section The choices are A...

Page 89: ...ny key to reboot the system 6 Proceed with normal FDISK and format procedures as if you had just installed a new hard drive 7 Once the arrayed drives have been formatted proceed to the Installing Driver chapter on page 31 to install your operating systemand orFastTrak100driver Creating a Security Array With An Existing Data Drive NOTE FastTrak100 permits only two drives to be used for a single Mir...

Page 90: ...reate and Duplicate option The window below will appear asking you to select the Source drive to use FastBuild will copy all data from the Source drive to the Target drive 4 Use the arrow keys to choose which drive contains the existing data to be copied 5 Press Ctrl Y keys to Save selection and start duplication The followingprogressscreenwillappear Do you want the disk image to be duplicated to ...

Page 91: ...e the drive array on the Promise FastTrak100 adapter For purposes of this manual it is assumed you have already created an array inthepreviouschapterandnowwishtomakeachangetothearrayorview otheroptions Viewing FastTrak100 BIOS Screen When you boot your system with the FastTrak100 card and drives installed the Promise onboard BIOS will detect the drives attached and show the following screen FastTr...

Page 92: ...user must replace the failed drive s then restore data from a backup source Navigating the FastBuild Setup Menu When using the menus these are some of the basic navigation tips Arrow keys highlights through choices Space bar key allows to cycle throughoptions Enter key selects an option ESC key is used to abort or exit the currentmenu Using the Main Menu This is the first option screen when enteri...

Page 93: ...fter installing the FastTrak100 card and configuring an array using FastBuild you shuld FDISK and format the arrayed drive s if you are using new blank drives Creating Arrays Automatically The Auto Setup 1 selection from the Main Menu can intuitively help create your disk array It will assign all available drives appropriate for the diskarrayyouarecreating Aftermakingallselections useCtrl YtoSave ...

Page 94: ... performed in order to optimize how FastTrak100 handles data blocks to enhance performance Your choice will determine the block size used You may choose from A V Editing for audio video applications or any similar application that requires large file transfers Server for numerous small file transfers or Desktop a combination of large and small file sizes Using a Hot Spare Drive If a third drive is...

Page 95: ...displays the data transfer mode that relates to speed used by each drive U5refersto100MB sectransfers U4refersto66MB sectransfers etc FastBuild tm Utility 1 xx c 1995 2000 Promise Technology Inc View Drive Assignments Channel ID Drive Model Capacity MB Assignment Mode 1 Master QUANTUMCR8 4A 8063 Array 1 U5 1 Slave QUANTUMCR8 4A 8063 Free U5 2 Master QUANTUMCR8 4A 8063 Array 1 U5 Keys Available Up ...

Page 96: ...iping Security RAID 1 Mirroring RAID 0 1 Striping Mirroring for 4 drives or Capacity Spanning See page 61 about RAIDlevels FastBuild tm Utility 1 xx c 1995 2000 Promise Technology Inc Define Array Definition Menu Array No RAID Mode Total Drv Capacity MB Status Array 1 Stripe 2 16126 Functional Stripe Block 64 KB Drive Assignments Channel ID Drive Model Capacity MB Assignment 1 Master QUANTUMCR8 4A...

Page 97: ...add the drive to the disk array 3 Press Ctrl Y to save the disk array information Depending on the array type selected the following scenarios will take place a If choosing a Striping Spanning or Mirroring Striping array the initial Define Array Menu screen will appear with the arrays defined From there you may ESC to exit and return to the Main Menu of FastBuild b If you selected a Mirroring arra...

Page 98: ... driver software first see page 5 24 to this drive while it is still attached to your existing hard drive controller For all other Operating Systems proceed here 1 After assigning the drives to a Mirroring array press Ctrl Y keys to Save your selection The window below will appear 2 Press Y for the Create and Duplicate option The window below will appear asking you to select the Source drive to us...

Page 99: ...may use the menu to select which previously defined array will be used as the bootable array Please Wait While Duplicating The Image 10 Complete Array has been created Press Any Key to Reboot FastBuild tm Utility 1 xx DELL c 1995 2000 Promise Technology Inc Define Array Menu Array No RAID Mode Total Drv Capacity MB Status Array 1 Stripe 2 13044 Functional Note Bootable Array Up Down ESC Exit Enter...

Page 100: ...k100OrdersArrays During startup the disk arrays on the FastTrak100 are recognized in this order 1 The array set to bootable in the FastBuildTM Setup and 2 the Array number i e Array 0 Array 1 This would be involved in determining which drive letters will be assigned to each disk array How FastTrak100 Saves Array Information All disk array data is saved into the reserved sector on each array member...

Page 101: ...th the Ctrl Y key to continue array deletion 4 After deleting the array you should create a new array using Auto Setup or the Define Array menu from the FastBuild Main Menu FastBuild tm Utility 1 xx c 1995 2000 Promise Technology Inc Define Array Menu Array No RAID Mode Total Drv Capacity MB Status Array 1 Stripe 2 16126 Functional Stripe Block 64 KB Drive Assignments Channel ID Drive Model Capaci...

Page 102: ...physically remove the failed drive 6 Replace the drive with an identical model 7 Reboot the system and enter the FastBuild Main Menu 8 Select the 5 Rebuild Array option The following screen will appear 9 Highlight the array whose Status is Critical 10 Press Enter The following screen will then appear see next page FastBuild tm Utility 1 xx c 1995 2000 Promise Technology Inc Rebuild Array Menu Arra...

Page 103: ...iguration Options section allows you to enable or disable FastTrak100 to Halt operation at the BIOS startup screen should an error be detected This is the only option that can be changed on this screen Viewing FastTrak System Resources The System Resources Configuration section of this submenu displays the PCI slot interrupt and port address used by the FastTrak100 The resources used are determine...

Page 104: ...uter shardwareconfigu ration appears 1c CD ROM Install Boot from the CD ROM Press F6 after the message Press F6 if you need to install third party SCSI or RAID driver appears 2 When the Windows 2000 Setup window is generated press S to SpecifyanAdditionalDevice s 3 Press O to select Other and press the Enter key 4 InsertthePromiseTechnologyÒ driverdisketteintodriveA andpress Enter key 5 Choose Win...

Page 105: ...into the Windows 2000 driver database 6 Whenthe SystemSettingsChange dialogboxappears removethe floppy diskette and click on Yes to restart the system Windows 2000 will then restart for the driver installation to take effect 7 Poweroffyoursystem thenattachyourharddrivestotheFastTrak100 controllercard Confirming Windows 2000 Installation 1 From Windows 2000 open the Control Panel from My Computer f...

Page 106: ...CI RAID Controller Choose it and then press the Properties button 7 Choose the Driver tab in the Properties window choose Update Driver and then press Next 8 Choose Searchforabetterdriverthantheoneyourdeviceisusingnow recommended thenpress Next 9 Choose SpecifyLocation andthentype A WINME inthetextbox 10 Insert the FastTrak100 Driver diskette into the A drive 11 Press the Next button A message inf...

Page 107: ... and then on Finish 9 Choose Yes when asked if you want to restart your computer Be sure to eject the diskette from drive A Confirming Driver Installation in Millennium ToconfirmthatthedriverhasbeenproperlyloadedinMillennium perform the following steps 1 Choose Settings from the Start menu 2 Choose Control Panel and then double click on the System icon 3 Choose the Device Manager tab and then clic...

Page 108: ...nded thenpress Next 10 Choose Specify Location and then type A WIN95 98 in the text box 11 Insert the FastTrak100 Driver diskette into the A drive 12 Press the Next button A message informing you that Windows 98 has found Win95 98 Promise FastTrak100 tm Controller should appear 13 Press Next then Finish then Yes when asked if you want to restart your computer Be sure to remove the diskette from dr...

Page 109: ...ystem and remove the diskette Installing Drivers with Existing Windows 95 98 The following three sections detail the installation of FastTrak100 drivers on a system that has Windows 95 98 already installed If you re installing theFastTrak100driversonasystemduringaWindows95 98installation see Installing Drivers During Windows 95 98 Installation on Page 5 27 Windows98 1 After installing the FastTrak...

Page 110: ...0 MPD cannotbe found go to the Copy files from text box and type A WIN95 98 7 Choose Yes when asked whether you want to start your computer Be sure to remove the diskette from drive A Confirming Driver Installation in Windows 98 95 ToconfirmthatthedriverhasbeenproperlyloadedinWin95 98 perform the following steps 1 Choose Settings from the Start menu 2 Choose Control Panel and then double click on ...

Page 111: ...Windows NT Setup window is generated press S to Specify an Additional Device s 3 Press O to select Other and press the Enter key 4 InsertthePromiseTechnologyÒ FastTrak100driverdisketteintodrive A and press the Enter key 5 Choose Win NT Promise FastTrak100 tm Controller from the list that appears on screen then press the Enter key 6 The Windows NT Setup screen will appear again saying Setup will lo...

Page 112: ...ress Have Disk 6 Whenthe InstallFromDisk appears insertthe FastTrak100Driver diskette in drive A 7 Type A NT4 in the text box window then choose OK 8 Whenthe InstallDriver dialogboxappears select WinNTPromise FastTrak100 Controller and then press OK 9 When the Select SCSI Adapter Option dialog box appears press Install 10 Afterasuccessfulinstallation the SCSIAdapterSetup boxwillshow thatthe WinNTP...

Page 113: ...ndividual arrays Administrators can customize FastCheck to maintain operating logs and event notification set Password access to the utility and schedule maintenance on Mirrored RAID 1 or a Striped Mirrored RAID0 1 arrays Installing FastCheck 1 From the Start Button on the Windows Taskbar choose Run 2 Insert Promise FastCheck Utility Diskette 3 In the Run dialog box type in A and click OK 4 Follow...

Page 114: ... either automatically on startup or manu ally the monitoring utility remains running in the background even if the user closes the FastCheck window To completely shut down FastCheck perform the following steps 1 Right click the FastCheck icon on the Taskbar 2 Select Exit from the pop up window 3 FastCheck will no longer be running and will no longer be monitoring the array Using FastCheck Array Wi...

Page 115: ...e the Array Window does not allow you to change the array configurations directly it clearly identifies which drives are associ ated with each array shown in the left pane Viewing Array Information By left clicking on the Array the right pane shows the following information categories for that array RAID mode Striping Mirroring Mirroring Striping Spanning Mapping similar to physical drive specific...

Page 116: ... soon as possible since a Critical array offers no data redundancy Offline This would appear most commonly within a RAID 0 or Spanningarray The Offline resultsfromadrivehaving failed which has taken the entire array offline In this case you have likely lost data Fix replace the drive that has failed then restore data from a backup source Viewing Arrayed Drive Information By left clicking on a driv...

Page 117: ...ached hard drive imple ments Self Monitoring Analysis Reporting Technology to predictdrivefailure Size Indicates capacity of individual drive Location Shows physical location of drive Indicates on which IDE channel 1 or 2 and whether drive is Master or Slave on cable This allows user to identify drives for removal replacement Mapping Indicates physical parameters of drive cylinders heads sectors T...

Page 118: ...eriodicmaintenanceprocedureforMirroring RAID 1 RAID 0 1 arrays to maintain data consistency on all mirrored drives Inoperation arraysynchronizationcomparesdataonthemirroreddrives foranydifferences Iftherearedifferencesdetected datafromtheprimary drive s isautomaticallycopiedtothesecondarydrive s Thisassuresthat all mirrored drives will contain the exact information NOTE You may instead choose to s...

Page 119: ...nfirmation window appears To cancel this option click the No button WARNING Once initiated synchronization can NOT be halted in order to prevent data errors 4 Once Synchronization is confirmed the following information screen appears Click OK button or close the window to proceed NOTE During Array Synchronization users may continue to access the working array and perform normal PC functions Howeve...

Page 120: ...newdriveaspartofamirrored array 1 To perform a Rebuild choose the Array Tab View 2 Right click the array number and choose Rebuild from the context menu 3 Once Rebuild is selected you will be asked to Initialize Rebuild process on Array by clicking OK Using Rebuild Wizard 1 Initiating rebuild array will open the Rebuild Wizard Step 1 screen shownbelow 2 Select the Target drive which will receive d...

Page 121: ...00 RIAD Card 370DDE 3 Click the Next button to proceed to Rebuild Wizard Step 2 see next page or Cancel button to stop WARNING Makeabsolutelysureanddouble check whichdriveiswhich Ifdataexistsonthetargetdrive it will be over written ...

Page 122: ...w 6 Click Yes to initiate Rebuild To cancel this option click the No button NOTE During Array Rebuild users may continue to access the array and perform normal PC functions however the array will NOT provide data redundancy until Rebuild is completed If you choose to continue using the PC during rebuild system performance will be slightly degraded and the process will take longer WARNING Once init...

Page 123: ...ssigned drive is present on the FastTrak100 arebuildwillautomaticallybeperformedfromtheremainingworkingdrive Using Controller Window Clicking on the Controller tab will reveal the Controller Window This displays physical information about the location of FastTrak100 data channels on the card and the attached drives Viewing Controller Card Information By left clicking on the FastTrak controller ico...

Page 124: ...ion Identifies which version of the Promise FastTrak100driveryouhaveinstalled Hardware Type Identifies which FastTrak product is installed Viewing IDE Channel Information Left clicking on a given Channel icon or in the left pane will show the Base IO addresses of the channel in the right pane used for trouble shooting Viewing Drive Information Left clicking on a given Drive icon or ID in the left ...

Page 125: ...d as bad may be taken offline if part of a Striping or Spanning array containing a bad drive These drives do NOT need to be replaced however S M A R T Status Indicates whether attached hard drive imple ments Self Monitoring Analysis Reporting Technology to predictdrivefailure Size Indicates capacity of individual drive Location Shows physical location of drive Indicates on which IDE channel 1 or 2...

Page 126: ...onization Scheduling setting Pass word Desktop Appearance Most options relate to Mirroring arrays RAID 1 or RAID 0 1 Selecting Notification Options This section of the Options windows allows users to select how they are notified of a system event A System Event includes driver initiated Rebuilds automatic rebuild using a hot spare standby drive user initiatedmanualRebuildsormanualSynchronization a...

Page 127: ...and status reports to a given file name and directory If a file name is used but the path left blank the default directory is the same as the FastCheck Utility typically C ProgramFiles Promise FastTrak100 Use NT system event log checkbox is greyed out under Windows 95 98 2000 Millennium automatically Under Windows NT4 it permits user to write array logging to NT s own event log 1 To view FastCheck...

Page 128: ... depending on the type of error Ignore FastTrak100 will log the event error and continue the rebuild or synchronization process Use this setting if you want to detect the presence of errors but do not want to fix these errors at the time The user may then decide what to do about the error s detected Interactive By checking this option a selection window will appear each time an error is detected a...

Page 129: ...n varies depending on the type of error see Appendix under Error Correction Methodol ogy Ignore FastTrak100 will log the event error and continue the synchronization process Warning this may result in mismatched drives under RAID 1 or 0 1 Use this setting if you want to detect the presence of errors but do not want to fix these errors at the time The user may then decide what to do about the error...

Page 130: ...gsystem A low settinggives priority to ongoing read write data requests by the operating system at the expense of the rebuild process and will typically result in longer rebuild times The setting shown above is the default Setting PCI Bus Utilization Option NOTE In most cases a user does not need to change this setting since FastTrak100 s data handling rarely conflicts with another PCI device Howe...

Page 131: ...te Cache checkbox allows user to enable disable write caching for hard drives that include this performance feature FastCheckautomaticallyrecognizessuchdrivesandenablesthe feature as the default setting For drives that do not use write caching this option is automatically greyed out Enable S M A R T Check checkbox tells FastCheck to regularly monitor each drive to assure that drive failure predict...

Page 132: ...rdrequirespasswordentry see CreatingPasswordbellow CreatingPassword 1 To create a password check the Enable Password checkbox in the Preferencessection The SetPassword windowwillappear 2 Type the password you want to use Press the Tab key or click to retype the same password in the Confirm New Password section Click the OK button NOTE Remember to record the password you use in a secure place in ca...

Page 133: ...ord section The Set Password screen will appear see figure in step 3 above 3 Type the password you want to use Press the Tab key or click to retype the same password in the Confirm New Password section 4 Click OK button DisablingPassword 1 Input the original password you first created to gain access to FastCheck 2 Click on Options tab 3 Uncheck the Enable Password checkbox Click Apply button on Op...

Page 134: ...he FastTrak100 BIOS appears during bootup users can press F2 to enter the FastBuildTM setup to select from menu settings FastBuild Auto Menu Setup This setup utility is used to build and manage FastTrak100 disk arrays The utility is menu driven and features the 1 Auto Setup option that uses a simple interactive setup process Once the array is built all the array members store the configuration inf...

Page 135: ...rray to function better as a single drive Disk Array Member The individual disk drives in an array are called members Each member of a specific disk array is coded in their reserved sector with configuration information that identifies the drive as a member All disk members in a formed disk array are recognized as a single physical drive to the system DiskArrayTypes For most installations the Fast...

Page 136: ...ntire array Performance is better than a single drive since the workload is balanced between the array members This array type is for high performance systems Identical drives are recommended for performance as well as data storage efficiency The disk array data capacity is equal to the number of drive members times the smallest member capacity For example one 1GB and three 1 2GB drives will form ...

Page 137: ...PC however Promise recommends replacing the failed drive as soon as possible Due to redundancy the drive capacity of the array is half the total drive capacity For example two 1GB drives that have a combined capacity of 2GB would have 1GB of usable storage With drives of different capacities there may be unused capacity on the larger drive Using a Spare Drive Under a RAID 1 setup an extra hot spar...

Page 138: ... half of total capacity dedicated for redun dancy AboutDualDataRedundancy One unique though rarely occurring feature of RAID 0 1 is dual fault tolerance In some cases two drives can fail simultaneously and still maintain the integrity of data There are six combinations in which two drives can fail FastTrak100 protects the data array in four of those cases depending on drive type some drives do not...

Page 139: ...rity 5 A1 B1 Offline B2 A2 contain only half of arraydata 6 B2 A2 Offline A1 B1 contain only half of arraydata Spanning JBOD A Spanning disk array also aptly named as JBOD for Just a Bunch of Drives is equal to the sum of all drives when the drives used are of different capacities Spanning stores data on to a drive until it is full then proceeds to store files onto the next drive in the array Ther...

Page 140: ... Video Editing Tips Motherboard Issues Freeing additional IRQ resources Since the Promise card supports PCI Interrupt sharing it is possible to use IRQs already assigned to another PCI card Interrupt Sharing is not supported with onboard IDE controllers If the onboard IDE controller s are not used you may disable the controllers to free IRQ 14 and or 15 Configuring PCI IRQ resources Setting the IR...

Page 141: ...a possible IRQ conflict with an ISA card Identify what IRQs are used by ISA cards enter the Mainboard PCI Setup and reserve the IRQ for use with ISA PCI slots cannot share IRQs with ISA cards Intermittent data problems Do not exceed the 33Mhz PCI Bus speed Pentiums set to higher than default settings or AMD K6 and Cyrix CPUs can exceed these limita tions and cause intermittent boot and data proble...

Page 142: ...k detailed on page 5 40 Drive cannot be formed into an array Drives must support Ultra DMA or Multi word DMA and be free of media defects to be added into an array Promise recommends using new identical drives for each array Re secure data and power cabling while checking for proper alignment Typically Pin 1 of the drive is closest to thepowerconnector Possible Master Slave problems Master slave p...

Page 143: ... drives has become corrupt or bad Removing the Reserve Sector will remedy any issue related directly to a Bad Reserve Sector To remove the Reserve Sector follow these steps 1 When the FastTrak100 BIOS comes up press Crtl F to enter the FastBuild 2 Press 2 to View Drive Assignments 3 Usingthearrowkeys highlightthedrivewhereyouwishtoremovethe reservesector 4 Press ALT F1 The highlighted drive will s...

Page 144: ...e FDISK and FORMAT after setting up the array Array Constantly Goes Into Critical or Offline Mode During Reboot see Unable to Partition or Format array above Cannot Rebuild Mirrored RAID 1 Array see Unable to Partition or Format array above Fatal Errors or Data Corruption Are Constantly Reported When Reading or Writing to Drive Array see Unable to Partition or Format array above ECC Error Reported...

Page 145: ...ector of the source drive again to the targetdrive Skip the Error Block FastTrak100 will log the event error and continue the rebuild process Use this setting if you want to detect the presence of errors but do not want to fix these errors at the time You may then decide what to do about the error s detected ECC Error Reported on Synchronize The following screen will appear if a data error is dete...

Page 146: ...ck FastTrak100 will take a good data block from either drive and copy it to the drive where the error was detected Skip the Error Block FastTrak100 will log the event error and continue the synchronization process Use this setting if you want to detect the presence of errors but do not want to fix these errors at the time You may then decide what to do about the error s detected ...

Page 147: ...000 This is due to Drive Geometry issues You can verify this if you move the original drive back to the onboard controller and it boots Each controller can view a drive differently This can be an issue for a new controller which loads the original Master Boot Record MBR and then has a problem translating it or the Operating System boot record For Windows NT or Windows 2000 Promise recommends a cle...

Page 148: ...arty SCSI or RAIDdriver appearsinWindows2000 NoHardDrivesFound MessageAppearsDuringCD ROMInstallof Windows NT or 2000 The F6 keywasnotpressedattheappropriatetime Rebootthesystem and press the F6 key when the message Setup is inspecting your computer s hardware configuration appears in Windows NT4 or the message Press F6 if you need to install third party SCSI or RAID driver appears in Windows 2000...

Page 149: ...ay back of AVI files A setting of Less for PCI Bus utilization reduces the time which FastTrak100 occupies on the PCI bus and frees that time for use by other PCI devices and will remove the glitch dropout effect on playback Once a bus setting has been selected click the Apply button to implement changes immediately No reboot is required FastTrak tm FastTrak100 tm BIOS Version 1 xx Build xxxx c 19...

Page 150: ...ATAPI packet messages Q Will the FastTrak 100 work with a 37Mhz or 41Mhz PCI bus speed A The current PCI 2 1 specification is for a 33Mhz PCI bus speed The FastTrak100 is designed around the specification In most cases a higher PCI bus speed will result in a variety of different errors While somepeoplehavebeenabletogetthesehigherspeedstowork since it is out of specification we cannot support it Q ...

Page 151: ...he slowest HDD in the array A RAID 0 array consisting of four HDDs will transferataboutthreetimesthespeedoftheslowestHDDinthearray RAID 1 mirror For capacity The FastTrak100 array will be as big as the smallest HDD in the array The larger HDD will simply be truncated The truncated space on the bigger HDD will then be unusable Forsustaineddatatransfers TheFastTrak100arraywillwritedata attherateofth...

Page 152: ...rraysthesameway Once the drives are all connected you must restart the system for it to recognizethenewly insertedarrayconfiguration Q Can I take a drive used in a FastTrak100 array and access it directlywithadifferentcontroller suchastheoneintegratedon the motherboard A Yes butonlyundercertainconfigurations Thefollowingarrayconfigu rations will allow the drive s to be accessed individually on ano...

Page 153: ...ystem BIOS Q How do I partition format my FastTrak100 RAID array A The FastTrak100 fools the system into thinking that it s dealing with asingleHDD Therefore anythingthatyoucandotoasingleHDDcan also be done to a FastTrak100 array You can and should use the FDISK and FORMAT utilities to partition format the array You can partition the array however you see fit You can format the array with whatever...

Page 154: ...can I change the boot sequence between a PCI SCSI card and the FastTrak100 RAID array A Since all PCI devices are all PnP it is difficult to determine which deviceisaddressedfirst SomenewermotherboardBIOSesmayuse advanced options that identify devices and allow you to select which device will be assigned resources first Otherwise you may have to physically switch the device cards on the PCI slots ...

Page 155: ...k100 under FDISK A The FastTrak100 controller is dedicated to RAID array manage ment and does not provide any means of addressing individual hard drives through the Int 13h interface used by FDISK In order to access drives on the FastTrak100 from MSDOS at all you must first create a RAID array ...

Page 156: ...iverversionnumbers A description of the problem situation System configuration information including motherboard and CPU type hard drive model s IDE ATAPI drives devices and other controllers Technical Support Services Promise Online TM Web Site http www promise com tech documents drivers utilities etc USA Tech Support Center E mail Support support promise com Fax Technical Support 408 452 9163 At...

Page 157: ...ds E mail Support support promise com tw Fax Technical Support 886 3 578 23 90 Attention Technical Support Phone Technical Support 886 3 578 23 95 9 00 6 00pm Taiwan Time If you wish to write us for support Promise Technology Inc Attn Technical Support 4F No 1 Prosperity 1st Road Science based Industrial Park Hsinchu Taiwan E mail Support support china promise com Fax Technical Support 86 0 10 687...

Page 158: ... the video screen to display any additional information This beep code consists of a single long beep followed by two short beeps The other code indicates that your Rambus error has occurred This beep code consists of a single long beep repeatedly Error Messages One or more of the following messages may be displayed if the BIOS detects an errorduringthePOST ThislistincludesmessagesforboththeISAand...

Page 159: ...CORRECTLY Displayswitchonthemotherboardcanbesettoeithermonochromeorcolor This indicatestheswitch issettoadifferentsettingthanindicatedinSetup Determine which setting is correct and then either turn off the system and change the jumper or enter Setup and change the VIDEO selection DISPLAYTYPEHASCHANGEDSINCELASTBOOT Since last powering off the system the display adapter has been changed You must con...

Page 160: ...ringthesystemwithoutakeyboard settheerrorhalt conditioninSetuptoHALT ONALL BUTKEYBOARD ThiswillcausetheBIOS to ignore the missing keyboard and continue the boot Memory Address Error at Indicatesamemoryaddresserrorataspecificlocation Youcanusethislocation along with the memory map for your system to find and replace the bad memory chips Memory parity Error at Indicates a memory parity error at a sp...

Page 161: ...at requires you to reboot Press any key and the system will reboot PRESS F1 TO DISABLE NMI F2 TO REBOOT When BIOS detects a Non maskable Interrupt condition during boot this will allow you to disable the NMI and continue to boot or you can reboot the system with the NMI enabled RAMPARITYERROR CHECKINGFORSEGMENT Indicates a parity error in Random Access Memory SYSTEMHALTED CTRL ALT DEL TOREBOOT Ind...

Page 162: ...ked P17 of keyboard controller is pulled low Keyboard error or no keyboard present Cannotinitializethekeyboard Makesurethat thekeyboard is attached correctly and no keys are being pressed during the boot Manufacturing POST loop SystemwillrepeatPOSTprocedureinfinitelywhiletheP15ofkeyboardcontroller is pull low This is also used for M B burn in test The checksum of ROM address F0000H FFFFFH is bad M...

Page 163: ...SUPER 370DDE 370SDA User s Manual A 6 APPENDIX A Notes ...

Page 164: ...elf test 08h 1 Test special keyboard controller for Winbond 977 series Super I O chips 2 Enable keyboard interface 09h Reserved 0Ah l Disable PS 2 mouse interface optional l Auto detect ports for keyboard mouse followed by a port interface swap optional l Reset keyboard for Winbond 977 series Super I O chips 0Bh Reserved 0Ch Reserved 0Dh Reserved 0Eh Test F000h segment shadow to see whether it is ...

Page 165: ...tial EARLY_PM_INIT switch 1Eh Reserved 1Fh Load keyboard matrix notebook platform 20h Reserved 21h HPM initialization notebook platform 22h Reserved 23h 1 Check validity of RTC value e g a value of 5Ah is an invalid value for RTC minute 2 Load CMOS settings into BIOS stack If CMOS checksum fails use default value instead 3 Prepare BIOS resource map for PCI PnP use If ESCD is valid take into consid...

Page 166: ...ved 46h Reserved 47h Initialize EISA slot 48h Reserved 49h 1 Calculate total memory by testing the last double word of each 64K page 2 Program writes allocation for AMD K5 CPU 4Ah Reserved 4Bh Reserved 4Ch Reserved 4Dh Reserved 4Eh 1 Program MTRR of M1 CPU 2 Initialize L2 cache for P6 class CPU program CPU with proper cacheable range 3 Initialize the APIC for P6 class CPU 4 On MP platform adjust t...

Page 167: ...et registers according to items described in Setup Auto configuration table 6Ch Reserved 6Dh 1 Assign resources to all ISA PnP devices 2 Auto assign ports to onboard COM ports if the corresponding item in Setup is set to AUTO 6Eh Reserved 6Fh 1 Initialize floppy controller 2 Set up floppy related fields in 40 hardware 70h Reserved 71h Reserved 72h Reserved 73h Optional Feature Enter AWDFLASH EXE i...

Page 168: ...Ms 6 Assign IRQs to PCI devices 7 Initialize APM 8 Clear noise of IRQs 86h Reserved 87h Reserved 88h Reserved 89h Reserved 90h Reserved 91h Reserved 92h Reserved 93h Read HDD boot sector information for Trend Anti Virus code 94h 1 Enable L2 cache 2 Program boot up speed 3 Chipset final initialization 4 Power management final initialization 5 Clear screen display summary table 6 Program K6 write al...

Page 169: ...SUPER 370DDE 370SDA User s Manual B 6 APPENDIX A NOTES ...

Page 170: ...ep System boot 2 short beeps Incorrect CMOS setting 1 long 1 short DRAMerror 1 long 2 short VGAerror 1 long 3 short Keyboard error 1 long 9 short ROMerror Long beeps Memorymoduleerror High beeps Powererror Appendix C Award BIOS Error Beep Codes This section lists the Award BIOS Error Beep Codes ...

Page 171: ...SUPER 370DDE 370SDA User s Manual C 2 APPENDIX A Notes ...

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