10 Troubleshooting
10.1 Overview
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STAEDTLER digital pen 2.0
10 Troubleshooting
10.1 Overview
Problem
Possible cause
Solution
The LCD display is blank
following activation.
The battery of the receiver is too
low.
Connect the receiver to the
computer.
In offline mode, the pen
symbol is not flashing in the
LCD display when writing
Battery of the pen is too low.
Connect the pen to the
computer.
The refill is not inserted properly.
Insert the refill correctly (see
1.5.3 Inserting / replacing a
refill).
The battery symbol is not
flashing during the charging
process.
The USB cable is not connected
properly.
Connect the USB cable again.
The USB cable is damaged.
Replace the USB cable with a
new one.
The pen stroke is not visible
on the display screen in
online mode.
The Note Manager is active.
Start up the Note Manager.
The receiver is not connected
properly to the computer.
Connect the receiver again.
The pen is in mouse mode.
Convert the pen to pen mode
(see 4.2 Online mode).
The pen is out of range of the
receiver.
See 1.6.6 Range of the receiver
The battery of the digital pen is too
low.
Connect the pen to the
computer.
The pen stroke is awry or is
not complete.
There is an obstacle between pen
and receiver.
Remove the obstacle (see 1.6.5
Attaching the receiver to the
paper).
The pen is being gripped too close
to the pen tip. Transmission from
the pen tip is being blocked by the
fingers.
For correct pen grip, see 1.6.5
Attaching the receiver to the
paper.
The writing underlay is not even
enough or the paper has not been
flattened correctly.
Use a firm and smooth underlay.
The mouse is not
responding.
The battery of the digital pen is too
low.
Connect the pen to the
computer.
The pen is not in mouse mode.
Convert the pen to mouse mode
(see 4.2 Online mode).
The pen is out of range of the
receiver.
Text is represented skewed.
Alignment of the receiver is
incorrectly set.
See 4.3 Uploading notes onto
the computer
Two texts have been written
on top of one another
You have forgotten to create a new
page.
Can be rectified in MyScript
Studio Notes Edition, (see 5.5.4
Splitting ink).
