Chapter 13 - Troubleshooting and Support
Troubleshooting
Issue
Resolution
An email is sent
from the
BlackPearl system
indicating that a
tape it needs to
complete a GET
operation is not
present in the
tape library
The tape may have been exported from the tape library either on purpose or
by mistake. Locate and re-import the tape into the tape library as described
in your
. Once the tape is re-imported into the tape
library, use the BlackPearl user interface to Online the tape as described in
. Once the tape has a status of Online, the system
inspects the tape and uses it as need
ed.
An email is sent
from the
BlackPearl system
indicating a
hardware failure
Over time, replaceable components in the BlackPearl system may wear down
and fail. Use the instructions in this section to determine the failed
component.
1.
In the BlackPearl user interface, select
Status > Hardware
. The Hardware
screen displays.
2.
Examine the Hardware screen for any failed components, which are
designated by a red X in a circle.
3.
Contact Spectra Logic Technical Support to request a part replacement (see
Contacting Spectra Logic on page 8
). Spectra Logic provides you with the
replacement part. The documentation for all replacement parts can be
found on the Spectra Logic support portal, at
,
after you log in to the portal.
The list of customer replaceable parts is as follows. Any other part failures are
resolved by on-site Spectra representatives.
• Data Drives
• Boot Drives
• Fans
• Power Supplies
• HBAs
• Tape Drives (installed in the tape library)
November 2020
User Guide-BlackPearl Converged Storage System
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