Chapter 11 - Using AutoSupport
About AutoSupport
A
BOUT
A
UTO
S
UPPORT
AutoSupport lets the BlackPearl system automatically contact mail recipients when certain
kinds of messages are generated. It is also used to generate AutoSupport Log (ASL) sets for
use by Spectra Logic Technical Support. You can configure the system to email ASL sets
when critical events occur, or on a monthly basis. You can also choose to have mail
recipients receive ASL sets.
E
NTER
C
ONTACT
I
NFORMATION
Contact information helps Spectra Logic in contacting the administrator of the BlackPearl
system during troubleshooting. Entering the contact information is typically a one-time-only
process.
1.
From the menu bar, select
Support > Contact Information
to display the Contact
Information screen.
2.
Click
New
in the Customer Contact Information pane. The New Contact Information
dialog box displays.
Figure 233
The New Contact Information
dialog box.
3.
Enter the requested information and click
Create
.
November 2020
User Guide-BlackPearl Converged Storage System
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