![background image](http://html1.mh-extra.com/html/smc-networks/tigerswitch-100/tigerswitch-100_management-manual_1300417315.webp)
A-1
A
PPENDIX
A
T
ROUBLESHOOTING
Troubleshooting Chart
Troubleshooting Chart
Symptom
Action
Cannot connect using
Telnet, Web browser,
or SNMP software
• Be sure to have configured the agent with a valid IP
address, subnet mask and default gateway.
• Be sure that your management station has management
VLAN access to the switch (default is VLAN 1).
• Check that you have a valid network connection to the
switch and that the port you are using has not been
disabled.
• Check network cabling between the management station
and the switch.
• If you cannot connect using Telnet, you may have exceeded
the maximum number of concurrent Telnet sessions
permitted. Try connecting again at a later time.
Cannot access
the on-board
configuration
program via a serial
port connection
• Be sure to have set the terminal emulator program to
VT100 compatible, 8 data bits, 1 stop bit, no parity and
9600 bps.
• Check that the null-modem serial cable conforms to the
pin-out connections provided in Appendix B.
Forgot or lost the
password
• Set the switch to its default configuration. Make a direct
connection to the switch’s console port and power cycle
the switch. Immediately after powering on, press
<Ctrl><u> to access the system file menu. Select <D> to
delete all user-defined configuration files. Press <Q> to
boot the switch.
Summary of Contents for TigerSwitch 100
Page 2: ......
Page 30: ...SWITCH MANAGEMENT 1 16...
Page 314: ...COMMAND LINE INTERFACE 3 170...
Page 316: ...TROUBLESHOOTING A 2...
Page 330: ...GLOSSARY Glossary 8...
Page 333: ......