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Chapter 7

smarttech.com/kb/170450

Chapter 7:

Troubleshooting your room system

Resolving hardware issues

Locating serial numbers

Locating power and status lights

Resolving issues with the interactive flat panels

Resolving issues with the console

Resolving issues with the camera

Resolving issues with the microphones

Resolving issues with the speakers

Resolving issues with connected laptops

Resolving software issues

Resolving issues with the calendar

Resolving issues with shared PowerPoint files

Improving the restart time

Adding trusted domains to your room system

Testing your room system

This chapter provides you with the information necessary to solve simple issues that can occur with

your room system’s hardware and software.

For the

SMART Room System for Microsoft Lync troubleshooting decision tree

and other

troubleshooting resources, refer to the SMART knowledge base (see

Knowledge base

page 10).

Resolving hardware issues

This section explains how to resolve common issues with your room system’s hardware. If issues

persist or aren’t covered, contact your SMART reseller or SMART Support

(

smarttech.com/contactsupport

Summary of Contents for AM70-L

Page 1: ... SMART Room System for Microsoft Lync SETUP AND MAINTENANCE GUIDE FOR MODELS SRS LYNC XS SRS LYNC S SRS LYNC M SRS LYNC M DUAL SRS LYNC L AND SRS LYNC XL ...

Page 2: ...ct the interference at his own expense Trademark notice SMART Room System SMART Board DViT smarttech the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U S and or other countries Microsoft Windows Lync Outlook PowerPoint and Office 365 are either registered trademarks or trademarks of Microsoft Corporation in the U S and or other countrie...

Page 3: ...ain or moisture l If your SMART product requires replacement parts make sure the service technician uses replacement parts specified by SMART Technologies or parts with the same characteristics as the original l Ensure that any cables extending across the floor to your SMART product are properly bundled and marked to avoid a trip hazard l Do not insert objects inside the cabinet ventilation holes ...

Page 4: ...ART supplied mounting hardware or hardware that is designed to properly support the weight of your product l Disconnect all power cables for your interactive flat panel from the wall outlet and seek assistance from qualified service personnel when any of the following occurs o The power cable or plug is damaged o Liquid is spilled into the interactive flat panel o Objects fall into the interactive...

Page 5: ...ng the status of the Lync Room System software product key 34 Testing your room system 35 Chapter 5 Using your room system 37 Scheduling meetings 37 Turning on your room system 38 Starting meetings and whiteboard sessions 39 Managing meetings using the console 40 Presenting content during meetings 43 Supporting users with special needs 45 Ending meetings 46 Chapter 6 Maintaining your room system 4...

Page 6: ...ls 84 Appendix B Using the interactive flat panel on screen display menu 87 Accessing the on screen display menu 87 Changing settings in the on screen display menu 88 SMART Board 8055i interactive flat panel on screen display menu 89 SMART Board 8070i G4 interactive flat panel on screen display menu 94 SMART Board 8084i G4 interactive flat panel on screen display menu 100 Appendix C Resetting the ...

Page 7: ...Console 4 Camera 5 Table microphones and audio processor 5 Speakers 5 Video connection harness for guest laptops 5 Accessories 5 Wall stand kit 6 Additional table microphones 6 Comparing room sizes 6 About this guide 8 Other documentation and resources 8 Specifications 8 Preparation information 9 Installation instructions 9 User documentation and training 10 Knowledge base 10 This chapter introduc...

Page 8: ...talled on their computers Simple startup After the room system turns on the console and the interactive flat panels show the meeting room s schedule including when the meeting room is booked and when it s available Users can start a scheduled meeting by pressing the meeting s block in the schedule on either the console or the interactive flat panels Lync Room System software enables users to conne...

Page 9: ...tem consists of the following major components Part no Description Room sizes SBID 8055i SMART Board 8055i interactive flat panel Extra small Medium with dual panels 2 SBID 8070i G4 SMART Board 8070i G4 interactive flat panel Small Large 2 SBID 8084i G4 SMART Board 8084i G4 interactive flat panel Medium Extra large 2 AM70 L Lync appliance All CP311 Console All CAM301 Camera All MIC500 Table microp...

Page 10: ... page 6 Lync appliance The Lync appliance includes Lync Room System software as well as SMART Product Drivers Lync Room System software enables users to start join and facilitate meetings and connect with others through your organization s Lync infrastructure SMART Product Drivers enables the touch features of the interactive flat panels and the operation of the all components in the room system I...

Page 11: ...o table microphones You can purchase additional table microphones see Additional table microphones on the next page Speakers The speakers transmit audio from remote participants during a meeting The room system s audio processing features eliminate echos and in room audio feedback The speakers are installed on either side of the interactive flat panels Video connection harness for guest laptops Th...

Page 12: ... table microphones You can purchase and connect up to three additional table microphones if needed for a total of up to five table microphones Comparing room sizes The SMART Room System comes in six sizes This section presents the key differences between these sizes Extra small room SRS LYNC XS Intended use Extra small meeting rooms approximately four people 75 sq ft 7 m Display type One SMART Boa...

Page 13: ... interactive flat panels Display size diagonal 2 54 5 8 2 139 cm Optional wall stand kit WSK DUAL Large room SRS LYNC L Intended use Large meeting rooms approximately 16 people 300 sq ft 28 m Display type Two SMART Board 8070i G4 interactive flat panels Display size diagonal 2 70 2 178 cm Optional wall stand kit WSK DUAL Extra large room SRS LYNC XL Intended use Extra large meeting rooms approxima...

Page 14: ...o install maintain and use room systems Specifications Your room system s specifications define the product s dimensions weights recommended operating and storage temperatures power requirements and consumption and other important information for installation and maintenance Document Link SMART Room System for Lync for extra small rooms specifications smarttech com kb 170633 SMART Room System for ...

Page 15: ... own installation guides If you misplaced any of these installation instructions you can download PDF versions Document Link SMART Room System for Lync hardware selection guide smarttech com kb 170464 SMART Room System for Lync for extra small rooms quick start guide smarttech com kb 170630 SMART Room System for Lync for small rooms quick start guide smarttech com kb 170470 SMART Room System for L...

Page 16: ...interactive flat panels The SMART training website smarttech com trainingforbusiness includes an extensive library of training resources you can refer to when learning how to use your room system Knowledge base The Support center smarttech com support includes a knowledge base that you can refer to when performing maintenance on your room system or troubleshooting issues with your room system The ...

Page 17: ... instructions in the Microsoft Lync Room System Deployment Guide see Preparation information on page 9 This guide explains how to provision the Lync account in the Lync Server and the Microsoft Exchange server Use a test computer to confirm that the Lync account is functioning Determine if your Lync infrastructure includes a key management service KMS server and if the KMS server is configured to ...

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Page 19: ...oper installation of your room system s hardware can result in personal injury and product damage Before installing your room system s hardware do the following Task Review the room temperature and humidity requirements in the room system s specifications see Specifications on page 8 Save all product packaging so that it s available if you need to transport the room system at a later date NOTE If ...

Page 20: ... Do not install the room system in an area where it will be subjected to strong vibrations or dust l Do not install the room system where the main power supply enters the building l Ensure adequate ventilation or provide air conditioning around the room system so that heat can flow away from the unit and the mounting equipment l If you mount the room system in a recessed area leave at least 4 10 c...

Page 21: ... distance from the floor Room From the floor to the bottom of the interactive flat panel From the floor to the bottom of the active display area Extra small 37 94 cm 40 101 6 cm Small 32 81 4 cm 38 1 8 97 cm Medium 29 1 2 74 9 cm 35 3 8 89 9 cm Medium with dual panels 37 94 cm 40 101 6 cm Large 32 81 4 cm 38 1 8 97 cm Extra large 29 1 2 74 9 cm 35 3 8 89 9 cm ...

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Page 23: ...ion settings 27 Logging on and configuring the displays 28 Configuring SMART Settings 30 Configuring Lync Room System software 33 Checking the status of the Lync Room System software product key 34 Testing your room system 35 After completing the hardware installation you must start the room system for the first time and then configure its software IMPORTANT This chapter is intended for IT adminis...

Page 24: ...r name and password to be applied to the room system l Lync appliance computer name for network presence l Lync account name and password for the room system l SIP URI address TIP You can record this information in the SMART Room System for Microsoft Lync software configuration guide for future reference A USB mouse and keyboard are connected to the Lync appliance for use during the software confi...

Page 25: ...ime to complete During this process displays might not change content or might appear blank for several minutes 3 Press MENU on the interactive flat panel s remote control 4 Press the down arrow until you select the SETUP menu and then press SET 5 Press the down arrow until you select USB SETTING and then press the right arrow 6 Press the left or right arrow until the USB1 option is HDMI1 7 Press ...

Page 26: ...select the SETUP menu and then press SET 5 Press the down arrow until you select Lync ROOM RESET and then press the right arrow The on screen display menu blinks briefly 6 Press MENU or EXIT until the on screen display menu closes NOTE Completing steps 3 to 6 configures the interactive flat panel s USB video mapping audio settings presence detection settings and other settings for use with the SMA...

Page 27: ...ht appear blank for several minutes 3 Press MENU on the interactive flat panel s remote control 4 Press the down arrow until you select the OPTION menu and then press OK 5 Press the down arrow until you select Lync Room Reset and then press OK 6 Press the left arrow to select Reset and then press OK NOTE Completing steps 3 to 6 configures the interactive flat panel s USB video mapping audio settin...

Page 28: ... o The interactive flat panel might not display the outer edges of the Lync appliance s display o Users might notice higher than normal video display latency NOTE These steps are also documented in Before you configure your SMART Board 8084i G4 interactive flat panel smarttech com kb 170597 which is included with your room system 8 Set the options in the PICTURE menu as per SMART s recommendations...

Page 29: ...5 Press MENU on the left interactive flat panel s remote control 6 Press the down arrow until you select the SETUP menu and then press SET 7 Press the down arrow until you select USB SETTING and then press the right arrow 8 Press the left or right arrow until the USB1 option is HDMI1 9 Press MENU or EXIT until the on screen display menu closes 10 Repeat steps 5 to 9 for the right interactive flat ...

Page 30: ...til you select the SETUP menu and then press SET 7 Press the down arrow until you select Lync ROOM RESET and then press the right arrow The on screen display menu blinks briefly 8 Press MENU or EXIT until the on screen display menu closes 9 Repeat steps 5 to 8 for the right interactive flat panel NOTE Completing steps 5 to 9 configures the interactive flat panels USB video mapping audio settings p...

Page 31: ... until the input source is HDMI3 PC The Lync appliance begins the first run installation process During this process the Lync appliance restarts several times NOTE This process takes time to complete During this process displays might not change content or might appear blank for several minutes 5 Press MENU on the left interactive flat panel s remote control 6 Press the down arrow until you select...

Page 32: ...Lync appliance s display o Users might notice higher than normal video display latency NOTE These steps are also documented in Before you configure your SMART Board 8084i G4 interactive flat panel smarttech com kb 170597 which is included with your room system 10 Set the options in the PICTURE menu as per SMART s recommendations see SMART Board 8084i G4 interactive flat panel on screen display men...

Page 33: ...work In most configurations the administrator s user name is admin IMPORTANT o You must type a user name for the administrator account in the Type a user name box Do not leave this box blank o Do not use LyncRoom for the administrator account s user name because this user name is reserved 4 Type a password for the administrator s account and a hint for that password and then click Next IMPORTANT o...

Page 34: ... case the Lync appliance will shut down and start again 6 Continue to the next procedure Logging on and configuring the displays To log on and configure the displays 1 Type the room system administrator account s password and then press ENTER The SMART end user license agreement appears 2 Read the SMART end user license agreement and then click Accept The Conferencing Microphone Configuration dial...

Page 35: ... the above diagram o You are unable to change these settings later so ensure you configure the displays correctly TIP To determine which display is which press Identify Each display s number appears briefly on the display 7 In Control Panel click Apply and then click OK 8 In the dialog box click OK The Lync appliance restarts 9 Type the room system administrator account s password and then press E...

Page 36: ... your organization operates NOTE Your room system enters power saving mode outside of the business hours you define in this screen 4 Click SMART Hardware Settings 5 Confirm that all components of your room system are listed on this screen If a component isn t listed ensure the component is properly connected to the Lync appliance 6 Continue to the next procedure To calibrate and orient touch on th...

Page 37: ...ring a room system with two interactive flat panels you need to determine which interactive flat panel you selected in step 3 To do this attempt to complete step 7 on the interactive flat panel you moved the calibration screen to If the calibration screen doesn t respond to touch on this interactive flat panel move the calibration screen to the other interactive flat panel and then repeat step 7 7...

Page 38: ...9 for the second interactive flat panel NOTE You don t need to calibrate or orient the console 11 Continue to the next procedure To optimize the camera 1 If SMART Settings isn t open from the previous procedure click OEM Settings and then click SMART Settings SMART Settings appears 2 Click SMART Hardware Settings 3 Click the camera s icon 4 Click Preview The Camera Configuration window opens 5 Sel...

Page 39: ... Type the Lync account s SIP URI for example room1 yourdomain com NOTE If the domain name used in the Lync account s SIP URI is different from the domain name on the Lync Web Service certificate see Adding trusted domains to your room system on page 76 Password Type the Lync account s password Proxy Credentials Select Use Lync Account credentials Configuration Modes If your organization maintains ...

Page 40: ...te DNS server boxes 6 Select Validate settings upon exit and then click OK 7 Close the Local Area Connection Properties dialog box and any other open windows and dialog boxes 8 Click Password Renewal and then disable Auto Renew Password 9 Continue to the next procedure Checking the status of the Lync Room System software product key To check the status of Lync Room System software product key 1 Cl...

Page 41: ...ur room system To test your room system 1 Click Lync Settings 2 If your organization uses an on premise Lync Server click Make a Test Call and then follow the on screen instructions to test call functions 3 Click Test Meet Now and then follow the on screen instructions to test server connections and video functions 4 If you re unable to complete a test call or test meeting wait one or two minutes ...

Page 42: ...f the Lync appliance starts in administrator mode click Apply Restart again to shut down and start the Lync appliance in meeting mode TIPS o If the Lync appliance is unable to connect to the Lync Server use a computer with Lync 2013 client software to verify the Lync account credentials o If the Lync appliance is unable to connect to the Microsoft Exchange server use a computer with an Internet br...

Page 43: ...ew of how users can schedule and conduct a meeting using your SMART Room System and Lync Room System software Scheduling meetings Using Microsoft Outlook on their personal computers users can schedule Lync meetings and book the SMART Room System as a resource To schedule a new Lync meeting 1 Start Outlook and then click Calendar 2 Click Home and then click New Lync Meeting NOTE For users with olde...

Page 44: ...en double click it The meeting opens 3 Click Appointment and then click Lync Meeting NOTE For users with older versions of Lync software this button is labeled Online Meeting 4 Add the room system as a resource 5 Send the meeting update to the participants and resources Turning on your room system Your room system s interactive flat panels have two presence detection sensors on their frames that c...

Page 45: ... an ad hoc meeting or an ad hoc whiteboard session when the room system is available To join a scheduled meeting 1 Press the meeting s square on either the interactive flat panels or the console NOTE The schedule shows only the Lync meetings to which the room system has been added as a resource If a meeting doesn t appear as a square in the schedule convert the meeting to a Lync meeting and add th...

Page 46: ...oard on the console or on one of the interactive flat panels 2 Write or draw digital ink see Using the whiteboard feature on page 44 3 Press Email Whiteboard when done to e mail the whiteboard file Managing meetings using the console The console enables users to manage the meeting and the room system features The user who organized the meeting typically sits in front of and operates the console du...

Page 47: ... option from the menu o Mute and unmute the participant s audio o Pin the participant s video to the gallery so that it s always visible o Lock or unlock the spotlight on the participant o Remove the participant from the meeting l Press Invite More People to invite additional participants l Press Mute Audience to mute all participants audio except for the participant who is currently presenting ...

Page 48: ...interactive flat panel and shared content on the other interactive flat panel o Speaker to show the presenting participant s video on one interactive flat panel and shared content on the other interactive flat panel o Gallery View to show the gallery across both interactive flat panels l Enable Preview to show the video from the room system camera IM Instant messages IMs shared during the meeting ...

Page 49: ...tware for those devices Presenting computer screens Users with laptops can connect the laptop harness s HDMI cable or VGA cable to their laptops to present their laptops video outputs If the console prompts the user to share the screen the user should press Yes Alternatively these users can join the Lync meeting from their laptops Lync client software When prompted to confirm that they re in the m...

Page 50: ...ides from the interactive flat panels users can press the mode bar up or down arrow press Annotate and then write or draw using their finger or one of the interactive flat panel pens Users can also press Enable Media to show any embedded videos in the PowerPoint files Using the whiteboard feature To start a digital whiteboard during a meeting users can press New Whiteboard on the interactive flat ...

Page 51: ...atest version of Lync Room System software or configure your room system to download and install updates automatically in the Lync Admin Console see Updating software and firmware on page 52 To apply a high contrast theme 1 Press Options on the console 2 Press Dark Theme to apply a high contrast theme with light text and graphics on a dark background OR Press Light Theme to apply a high contrast t...

Page 52: ...agnifier 1 Press Options on the console and then press Start Magnifier The Magnifier toolbar appears 2 Set the controls in the Magnifier toolbar TIP For more information on the controls in the Magnifier toolbar press Help 3 Use the screen magnifier to magnify text and graphics on the screen Ending meetings At the end of the meeting users can press Leave Meeting on the console to disconnect the roo...

Page 53: ...Cleaning the camera windows and reflective tape 60 Maintaining ventilation 61 Preventing condensation 61 Replacing a pen nib 62 Using the kickstands to access connectors 62 Maintaining the console 63 Maintaining the camera 63 Maintaining the microphones 64 Maintaining the speakers 64 Checking your room system cable connections 64 Checking your room system installation 64 Removing and transporting ...

Page 54: ... Functional spare Lync appliance l Functional spare console and power supply l Functional spare camera kit l Functional spare microphone and audio processor kit including cables l Functional spare speaker kit including cables l Functional spare power supplies for the camera audio processor and speakers for room systems with SMART Board 8055i interactive flat panels IT access l IT administrator wit...

Page 55: ...m microsoft com en us download details aspx id 40329 2 Follow the instructions in technet microsoft com en us library dn436324 aspx to configure your environment for the Lync Room System Administrative Web Portal and then install the Lync Room System Administrative Web Portal Using the Lync Room System Administrative Web Portal Once you have installed the Lync Room System Administrative Web Portal...

Page 56: ...ystem s tag and then click Update Audio Default Speaker Volume Move the slider to the right to increase the default speaker volume or move the slider to the left to decrease the default speaker volume and then click Set Default Volumes Default Microphone Volume Move the slider to the right to increase the default microphone volume or move the slider to the left to decrease the default microphone v...

Page 57: ...System Administrative Web Portal see To log on to the Lync Room System Administrative Web Portal on page 49 2 Click the room system s Room Name link 3 Click Logging 4 Type the path where you want to save the diagnostics logs in the Save to box and then click Save Logs 5 Click Sign out when done To restart a room system 1 Log on to the Lync Room System Administrative Web Portal see To log on to the...

Page 58: ...ly check for updates 1 On the console press Options and then press Settings The Enter your credentials screen appears 2 Type the room system administrator account s user name and password in the text boxes and then press Authenticate The room system restarts 3 Type the room system administrator account s password and then press ENTER The Lync Admin Console appears 4 Press Web Updates 5 Press Check...

Page 59: ...le press Options and then press Restart 2 When the screens are blank or when the SMART logo appears complete the appropriate procedure for the room size Room size Procedure Extra small room a Press the power button on the Lync appliance enclosure for six seconds b Flick the power switch on the bottom of the interactive flat panel Small room Flick the power switch on the bottom of the interactive f...

Page 60: ...power switch on the bottom of the interactive flat panel Medium room with dual panels a Press the power button on the Lync appliance enclosure for six seconds b Flick the power switch on the bottom of both interactive flat panels Large room Flick the power switch on the bottom of both interactive flat panels ...

Page 61: ...tive flat panels Digital cameras in the corners of the interactive flat panels track the position of the pens eraser and your finger on the screens and then send the information to SMART Product Drivers which interprets this information as mouse clicks digital ink or ink removal in the appropriate location Calibration determines the position and angles of the cameras to accurately identify the loc...

Page 62: ...at panel 1 On the console press Options and then press Settings The Enter your credentials screen appears 2 Type the room system administrator account s user name and password in the text boxes and then press Authenticate The room system restarts 3 Type the room system administrator account s password and then press ENTER The Lync Admin Console appears 4 Press OEM Settings and then press SMART Set...

Page 63: ...enter of the target until the target turns green and then lift the pen The target moves to the next location IMPORTANT Hold the pen perpendicular to the screen NOTE You can calibrate a target again by pressing the Keyboard button or the Right click button on the interactive flat panel s color select module 10 Continue pressing targets until the calibration is complete A message appears stating tha...

Page 64: ... To orient the interactive flat panels you need the room system administrator account s user name and password You re unable to orient the interactive flat panels in meeting mode To orient an interactive flat panel 1 On the console press Options and then press Settings The Enter your credentials screen appears 2 Type the room system administrator account s user name and password in the text boxes ...

Page 65: ...ctive flat panels screens without damaging their anti glare coating or other product components CAUTION l Do not use permanent or dry erase markers on the screens If dry erase markers are used on the screens remove the ink as soon as possible with a lint free non abrasive cloth l Do not rub the screens with a dense or rough material l Do not apply pressure to the screens l Do not use cleaning solu...

Page 66: ...s Excessive dust buildup on the camera windows or reflective tape can impair touch performance These areas should be inspected regularly for dust and should be cleaned if any obvious dust buildup has occurred CAUTION l Do not use compressed air to clean the camera windows or borders l Do not use water chemicals or cleaning agents l Applying too much pressure when cleaning the tape or cameras can d...

Page 67: ...midity or smoke Preventing condensation The interactive flat panel screens contain layers of glass that can collect condensation especially in the following conditions l Temperature extremes with high humidity l Rapid changes in humidity which can occur when you operate the room system near water such as a sink pool kettle or air conditioner ventilator l Direct exposure to sunlight To evaporate co...

Page 68: ... the SMART Parts Store parts smarttech com To replace a pen nib 1 Grasp the worn nib on the pen with a pair of pliers and then pull and twist the nib loose 2 Press the replacement nib into the pen Using the kickstands to access connectors For some maintenance and troubleshooting procedures you might need to access the interactive flat panels connectors You can use the kickstands to access these co...

Page 69: ... l Do not use cleaning solution or glass cleaner on the screen because they can deteriorate or discolor the screen To clean the screen 1 Turn off your room system see Turning off your room system on page 53 and then disconnect the power source for the console 2 Wipe the screen with a lint free non abrasive cloth to remove finger prints and minor buildup OR Apply a laptop screen cleaning solution t...

Page 70: ... room system see Turning off your room system on page 53 2 Wipe the speakers with a lint free non abrasive cloth Checking your room system cable connections Inspect your room system s cables on a regular basis to ensure they are securely connected Using cable strain relief ensures cables remain securely connected and prevents technical issues associated with disconnected cables Checking your room ...

Page 71: ...ing so that you can repack your room system with as much of the original packaging as possible This packaging was designed with optimal shock and vibration protection If your original packaging isn t available you can purchase the same packaging directly from your authorized SMART reseller smarttech com where l Transporting your room system without correct packaging voids your warranty and could l...

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Page 73: ...ving issues with shared PowerPoint files 76 Improving the restart time 76 Adding trusted domains to your room system 76 Testing your room system 78 This chapter provides you with the information necessary to solve simple issues that can occur with your room system s hardware and software For the SMART Room System for Microsoft Lync troubleshooting decision tree and other troubleshooting resources ...

Page 74: ...ive flat panel s serial number from the on screen display menu SBID 8055i SERIAL NUMBER on page 91 SBID 8070i G4 SERIAL NUMBER on page 97 SBID 8084i G4 Serial Number on page 107 Lync appliance Wide side of the Lync appliance Console Bottom of the console Camera Top of the camera beside the service light Table microphones Bottom of each microphone Audio processor Narrow side of the audio processor ...

Page 75: ... Interactive flat panel Power 2 Interactive flat panel Touch system status 3 Console Power and status 4 Camera Video capture 5 Camera Service 6 Microphones Microphone 7 Speakers Power NOTE The following power and status lights aren t shown in the above diagram l Power hard drive activity and network connection lights on the Lync appliance l Power light on the Lync appliance enclosure room systems ...

Page 76: ...o the interactive flat panels or make bigger motions l Remove any glass acrylic or other materialbetween you and the presence detection sensors The interactive flat panels are turning on after they ve been turned off l Increase the re enable time which is the time between when you exit the room and when the presence detection sensors start detecting motion again l Close any blinds or shades to pre...

Page 77: ...emote controluntilyou select HDMI1 For SMART Board 8070i G4 and 8084i G4 interactive flat panels press INPUT on the remote control untilyou select HDMI3 PC l Ensure that the HDMI cable is connected as shown in the installation instructions see page 9 The image is unstable or unfocused Secure the HDMI cable at both connection points The image is too light too darkor has poor quality issues Press AU...

Page 78: ... palm of your hand from the interactive flat panelwhile you write because the interactive flat panelis interpreting them as an eraser l Use a smaller pointer such as the pen Your room system isn t turning off when people have left the room l Enable presence detection see page 85 Your room system is turning off when people are present l Increase the time before the interactive flat panelautomatical...

Page 79: ...s camera Lights Camera status Issues Solutions Video capture Off Service Off Not receiving power The camera should be receiving power but isn t Ensure that the camera is connected as shown in the installation instructions see page 9 and that the room system is turned on Video capture Off Service light Flashing amber Updating firmware The service light continues flashing amber for more than five mi...

Page 80: ...r but aren t Ensure that the microphones are connected as shown in the installation instructions see page 9 and that the room system is turned on Red On but muted Remote participants are unable to hear room participants Unmute the microphones in Lync Room System software or press the microphone button on the table microphones Green On and not muted Remote participants are still unable to hear room...

Page 81: ...e distortion or feedback Mute individualremote participants untilyou identify the remote participants with problematic audio systems Askthose remote participants to troubleshoot their audio systems Resolving issues with connected laptops If video input from a connected laptop isn t appearing on the interactive flat panels do the following l Ensure the HDMI cable or the VGA cable from the video con...

Page 82: ...ing files on page 44 If participants are unable to write or draw digital ink over a PowerPoint file ensure the user is sharing the PowerPoint file and not the screen part of the screen or the PowerPoint application and that permissions are set so that either the presenter or everyone can write or draw digital ink over the file Improving the restart time If you find the room system takes a long tim...

Page 83: ...ars 4 Connect a mouse and keyboard to the Lync appliance 5 Press System Settings and then press Network Connections Control Panel appears 6 Type regedit in the address bar The Registry Editor window appears 7 In the left pane browse to and open HKEY_LOCAL_MACHINE SOFTWARE Policies Microsoft Office 15 0 Lync 8 In the right pane right click and select New String Value A new string appears 9 Type Tru...

Page 84: ... room system administrator account s user name and password in the text boxes and then press Authenticate The room system restarts 3 Type the room system administrator account s password and then press ENTER The Lync Admin Console appears 4 Press Lync Settings 5 Press Make a Test Call and then follow the on screen instructions to test call functions NOTE You can make a test call only if your organ...

Page 85: ...and SMART Settings To access the Lync Admin Console and SMART Settings 1 On the console press Options and then press Settings The Enter your credentials screen appears 2 Type the room system administrator account s user name and password in the text boxes and then press Authenticate The room system restarts 3 Type the room system administrator account s password and then press ENTER The Lync Admin...

Page 86: ...oft Lync software configuration guide If the domain name used in the Lync account s SIP URI is different from the domain name on the Lync Web Service certificate see Adding trusted domains to your room system on page 76 Password Type the Lync account s password You can record this information in the SMART Room System for Microsoft Lync software configuration guide Proxy Credentials None Select to ...

Page 87: ...efault ringer volume OR Move the slider to the left to decrease the default ringer volume Make a Test Call Press to test the room system s callfunctions See Testing your room system on page 78 Test Meet Now Press to test the room system s server connections and video functions See Testing your room system on page 78 Quality Control Sign up for the Customer Experience Program Turn On to allow Micro...

Page 88: ... can view and manage the Lync appliance s system properties including the computer name and networkID User Settings Press to open the User Accounts dialog box In the User Accounts dialog box you can view and manage the user and administrator accounts you created during the initialconfiguration of your room system s software Certificate Manager Press to open the Certificates window In the Certifica...

Page 89: ...Microsoft Update server Download from WSUS server Select to download Microsoft updates from your organization s Windows Server Update Services WSUS server Type the URL of the WSUS server in the text box OEM Updates Download from OEM server Select to download SMART updates from the SMART server SMART recommends that you download updates from its server Download from internal server Select to downlo...

Page 90: ...us of your room system s product key and provide a MAKkey if your Lync infrastructure doesn t include a KMS server See Checking the status of the Lync Room System software product key on page 34 SMART Settings controls Control Procedure Notes if any SMART Room System Settings Business Hours 12 Hour Setting Select if your organization s business day is 12 hours and then select the appropriate time ...

Page 91: ...ttings the changes appear in the interactive flat panel s on screen display menu see page 92 for SMART Board 8055iinteractive flat panels page 97for SMART Board 8070i G4 interactive flat panels or page 105 for SMART Board 8084i G4 interactive flat panels However if you change these options in the on screen display menu the changes don t appear in SMART Settings Minimum sleep Type how long the inte...

Page 92: ...upport Contact Support Press to view contact information for SMART Support About This Software Press to view version and legalinformation for the SMART software installed on the Lync appliance Tools Diagnostics Press to run SMART Board Diagnostics You should only run SMART Board Diagnostics in consultation with SMART Support Tasks Orient Align the SMART Product Press to orient the interactive flat...

Page 93: ...ol or the menu control panel Accessing the on screen display menu You can access the on screen display menu using the remote control or the menu control panel located on the bottom of the interactive flat panel The remote control requires two 1 5V AAA batteries WARNING To reduce the risk associated with leaking batteries l use only AAA type batteries l do not mix used and new batteries l orient th...

Page 94: ... 5V AAA batteries in the remote control 4 Replace the cover Changing settings in the on screen display menu To change settings in the on screen display menu 1 Press the MENU button on the remote control or the menu control panel The on screen display menu appears 2 Press the up and down arrows to select a menu and then press SET or OK 3 Press the up and down arrows to select a menu option 4 Press ...

Page 95: ...100 Sets the brightness of the image in relation to the background You can modify this option only if you select USER or AMBIENT in PICTURE MODE SHARPNESS 0 100 Sets the image sharpness You can modify this option only if you select USER or AMBIENT in PICTURE MODE BLACKLEVEL 0 100 Sets the levelof brightness in the darkest parts of the image You can modify this option only if you select USER or AMB...

Page 96: ... Sets the illuminance levelfor brightly lit rooms in lux You can modify this option only if you select AMBIENT in PICTURE MODE The value of this menu option can t be less than the value of IN DARKLUX IN DARKLUX 50 950 Shows the illuminance levelfor dimly lit rooms in lux You can modify this option only if you select AMBIENT in PICTURE MODE The value of this menu option can t be more than the value...

Page 97: ... to modify it SERIAL NUMBER N A Shows the interactive flat panel s serialnumber This option only provides information You re unable to modify it OSDTRANSPARENCY TYPE1 TYPE2 OFF Sets the on screen display menu transparency OSDRESET N A Resets alloptions in the OSD menu to their default values SETUP POWERSAVE ON OFF Enables or disables Power Save mode Don t change this option from its default value ...

Page 98: ...the change doesn t appear in SMART Settings AUTO POWEROFF 15 240 Sets when the interactive flat panel automatically turns off in minutes You can modify this option only if you select ENABLE in PROXIMITY BRIGHTNESS 0 100 Sets the brightness of the welcome screen This option isn t applicable to the SMART Room System Don t change it from its default value HEAT STATUS FAN1 N A Shows the status of the ...

Page 99: ...DVI DPORT HDMI1 HDMI2 DISABLE Sets the video input for the USB2 receptacle or disables the receptacle This option isn t applicable to the SMART Room System Don t change it from its default value USB3 VGA1 VGA2 DVI DPORT HDMI1 HDMI2 DISABLE Sets the video input for the USB3 receptacle or disables the receptacle This option isn t applicable to the SMART Room System Don t change it from its default v...

Page 100: ...ST 0 100 Sets the brightness of the image in relation to the background You can modify this option only if you select USER or AMBIENT in PICTURE MODE SHARPNESS 0 100 Sets the image sharpness You can modify this option only if you select USER or AMBIENT in PICTURE MODE BLACKLEVEL 0 100 Sets the levelof brightness in the darkest parts of the image You can modify this option only if you select USER o...

Page 101: ... illuminance levelfor brightly lit rooms in lux You can modify this option only if you select AMBIENT in PICTURE MODE The value of this menu option can t be less than the value of IN DARKLUX IN DARKLUX 50 950 Shows the illuminance levelfor dimly lit rooms in lux You can modify this option only if you select AMBIENT in PICTURE MODE The value of this menu option can t be more than the value of IN BR...

Page 102: ...AUDIO INPUT button on the remote control This option should be set to IN2 for the SMART Room System LEFT SPEAKER ON OFF Enables or disables the left speaker Don t change this option from its default value RIGHT SPEAKER ON OFF Enables or disables the right speaker Don t change this option from its default value AUDIO RESET N A Resets alloptions in the AUDIO menu to their default values This option ...

Page 103: ...t value DDC CI ENABLE DISABLE Enables or disables two way communication and controlof the interactive flat panel This option isn t applicable to the SMART Room System Don t change it from its default value SCAN MODE UNDERSCAN OVERSCAN Sets the scanning mode This option isn t applicable to the SMART Room System Don t change it from its default value FBC CONTROL ENABLE DISABLE Enables or disables th...

Page 104: ...NABLE DISABLE Enables or disables Consumer Electronics Control CEC support on HDMI inputs This option isn t applicable to the SMART Room System Don t change it from its default value HEAT STATUS FAN1 N A Shows the status of the first fan This option only provides information You re unable to modify it FAN2 N A Shows the status of the second fan This option only provides information You re unable t...

Page 105: ... the receptacle This option isn t applicable to the SMART Room System Don t change it from its default value SETUP RESET N A Resets alloptions in the SETUP menu to their default values This option isn t applicable to the SMART Room System Don t change it from its default value Lync ROOM RESET N A Resets options in allmenus to their default values for SMART Room Systems You use this option when you...

Page 106: ...nu option can t be less than the value of In Dark In Dark 0 99 Sets the image brightness for dimly lit rooms You can modify this option only if you select Ambient in Picture Mode The value of this menu option can t be more than the value of In Bright Light Threshold Number Sets the light threshold You can modify this option only if you select Ambient in Picture Mode Sensing Lux N A Shows the curre...

Page 107: ...ite Low High Off Sets the clear white color SMART recommends that this option be disabled Preferred color Skin Color 5 5 Sets the preferred color value for skin in the image Grass Color 5 5 Sets the preferred color value for grass in the image Sky Color 5 5 Sets the preferred color value for sky in the image Super Resolution On Off Enables or disables super resolution Gamma Low Medium Hight Sets t...

Page 108: ...m Cinema Zoom 1 Sets the aspect ratio Don t change this option from its default value Picture Wizard II N A Starts Picture Wizard II which you can use to adjust the picture quality of the originalimage Screen N A Shows the current input type This option only provides information You re unable to modify it SOUND Sound Mode Standard User Setting Sets the sound mode This option isn t applicable to th...

Page 109: ...he internalspeakers see Components on page 3 enables the externalspeakers or disables audio altogether Don t change this option from its default value Line Output Fixed Variable Sets the audio line out Don t change this option from its default value HDMI3 PC Line Output Fixed Variable Sets the audio line out for the room computer HDMI3 PC Don t change this option from its default value Audio Input...

Page 110: ...alog for the SMART Room System TIME Clock Date 1 31 Specifies the current date Month Jan Dec Specifies the current month Year 2010 2040 Specifies the current year Hour 00 23 Specifies the current hour Minute 00 59 Specifies the current minute Off Time N A Enables you to schedule times when the interactive flat panel turns off automatically This option isn t applicable to the SMART Room System Don ...

Page 111: ...ault value Set ID 1 255 Sets the interactive flat panel s ID This option isn t applicable to the SMART Room System Don t change it from its default value Standby Mode Standby Sets the Standby mode to reduce power consumption This option isn t applicable to the SMART Room System Don t change it from its default value Proximity Control Proximity Control On Off Enables or disables presence detection ...

Page 112: ...is option isn t applicable to the SMART Room System Don t change it from its default value USB 3 HDMI1 HDMI2 HDMI3 PC DVI D DPORT VGA Disable Sets the video input for the USB3 receptacle or disables the receptacle This option isn t applicable to the SMART Room System Don t change it from its default value Lync Room Reset Reset Cancel Resets options in allmenus to their default values for SMART Roo...

Page 113: ...lat panel s firmware version number This option only provides information You re unable to modify it SerialNumber N A Shows the interactive flat panel s serialnumber This option only provides information You re unable to modify it Customer Service Center N A Provides information on how to contact SMART Support This option only provides information You re unable to modify it ...

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Page 115: ... press Settings The Enter your credentials screen appears 2 Type the room system administrator account s user name and password in the text boxes and then press Authenticate The room system restarts 3 Type the room system administrator account s password and then press ENTER The Lync Admin Console appears 4 Press Web Updates 5 Press Reset the Device to Factory Image The room system restarts and th...

Page 116: ...ocedure for the room size Room size Procedure Extra small room a Press the power button on the Lync appliance enclosure b Flick the power switch on the bottom of the interactive flat panel Small room Flick the power switch on the bottom of the interactive flat panel Medium room Flick the power switch on the bottom of the interactive flat panel ...

Page 117: ...enclosure b Flick the power switch on the bottom of both interactive flat panels Large room Flick the power switch on the bottom of both interactive flat panels Extra large room Flick the power switch on the bottom of both interactive flat panels 4 Press the DELETE key The Lync appliance enters BIOS mode 5 Browse to the Advanced tab 6 Select Recovery Function and then press ENTER ...

Page 118: ...0450 7 Set Image Recovery to Enabled 8 Press ESC 9 Browse to the Save Exit tab 10 Select Save Changes and Exit and then select Yes The room system restarts and the software is reset to factory defaults 11 Complete the procedure in Configuring your room system s software on page 17 ...

Page 119: ...Battery regulations WEEE and Battery Directives Electrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health The crossed out wheeled bin symbol indicates that products should be disposed of in the appropriate recycling stream and not as regular waste Batteries The remote control contains 1 5V AAA batteries Recycle or dispose of bat...

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Page 121: ...hardware issues 48 calendar testing 35 76 using to join meetings 39 calibration 30 55 85 See also orientation calls converting to meetings 40 making test 35 78 cameras about 5 cleaning 63 optimizing 32 85 troubleshooting 73 certificates 82 chemicals 60 cleaning cameras 63 interactive flat panel cameras and reflective tape channels 60 interactive flat panel screens 59 microphones 64 presence detect...

Page 122: ...ware updates 52 flashlights 48 G gallery of participants 42 gates 14 glass cleaner 59 63 guest laptops See laptops H hardware installation 13 64 hardware isolation testing 48 hardware removal 65 HDMI 5 75 health status 50 high contrast themes 45 humidity 61 I ink 44 installation instructions 9 13 64 instant messaging 42 interactive flat panels about 4 configuring 18 29 84 maintaining 55 troublesho...

Page 123: ... default volume for 50 81 troubleshooting 74 Microsoft Exchange preparing for your room system 11 testing access to 35 Microsoft Lync appliances See Lync appliances Microsoft Lync infrastructure See Lync infrastructure Microsoft Lync Room System software See Lync Room System software Microsoft Office 365 84 Microsoft Outlook 37 48 Microsoft PowerPoint 2 44 76 Microsoft updates 83 mouse 18 mute 42 ...

Page 124: ...alth status of 50 room tags See tags S SCOM 49 screen magnifier 46 screen narrator 45 screens consoles See consoles interactive flat panels See interactive flat panels screw drivers 48 serial numbers 68 85 sharpness 89 94 100 shutters camera 5 SIP URIs 33 76 small rooms 6 SMART Board interactive flat panels See interactive flat panels SMART Room Systems See room systems SMART Settings 30 84 SMART ...

Page 125: ...27 33 80 V vacuum cleaners 61 ventilation 14 61 VGA 5 75 vibration 14 65 video connection harness 5 videos 2 42 See also cameras volume 35 42 74 81 W wall stand kits 6 water 60 Web Portal See Lync Room System Administrative Web Portal Web Service certificate 76 web updates 83 WEEE and Battery Directives 113 whiteboard feature 2 44 Windows Firewall 83 Windows Server Update Services server 83 writin...

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Page 128: ... SMART TECHNOLOGIES smarttech com support smarttech com contactsupport smarttech com kb 170450 ...

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Smart Technologies AM70-L, Setup And Maintenance Manual

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