CHAPTER 7
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TROUBLESHOOTING YOUR ROOM SYSTEM
74
smarttech.com/kb/170450
Lights
Camera status
Issues
Solutions
Video capture:
Green
Service light:
Green
On and capturing
video
The camera’s video output
doesn’t appear.
Open the privacy shutter. (The
privacy shutter is marked with a red
spot to indicate when it’s closed.)
The video quality is poor.
Perform a room system test (see
page 78).
Resolving issues with the microphones
Use the following table to resolve issues with your room system’s microphones.
Microphone light
Microphone status
Issues
Solutions
Off
Not receiving power
The microphones should be
receiving power but aren’t.
Ensure that the microphones are
connected as shown in the
installation instructions
(see page 9) and that the room
system is turned on.
Red
On but muted
Remote participants are
unable to hear room
participants.
Unmute the microphones in Lync
Room System software (or press
the microphone button on the table
microphones).
Green
On and not muted
Remote participants are still
unable to hear room
participants.
Perform a room system test (see
page 78).
Resolving issues with the speakers
Use the following table to resolve issues with your room system’s speakers.
Power light
Speaker status
Issues
Solutions
Off
Not receiving power
The speakers should be
receiving power but aren’t.
Ensure that the speakers are
connected as shown in the
installation instructions
(see page 9) and that the room
system is turned on.
