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3–40

ROLMphone 300/600 User Guide

Trunk Queuing

The Trunk Queuing features complete calls for you to
outside numbers when all available trunks (outside
lines) have been busy.

Trunk Callback Queuing

Trunk Callback Queuing lets you hang up and have
the CBX call you back with triple rings when a trunk
becomes free for an outside call. When you then
answer, the CBX automatically dials the number.

To queue for a
trunk callback

➩

Listen for the queuing tone.

➩

Hang up. The Callback status light will turn on.

Note

If you receive a busy tone instead of a queuing
tone, Trunk Callback Queuing is not available.

To accept the
trunk callback

➩

Listen for the triple rings.

If you have a display telephone, FREE is
displayed.

➩

Answer the telephone. The CBX will automati-
cally place your call.

You will hear the external number that you
called begin to ring.

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Summary of Contents for 300 Series

Page 1: ... ROLMphone 300 600 Series GU30 1550 03 User Guide for ROLM 9751 CBX Release 9006i ...

Page 2: ...noise emissions for digital apparatus set out in the Radio Interference Regulation of the Canadian Department of Communications Operation in a residential area may cause unacceptable interference to radio and TV reception requiring the owner or operator to take whatever steps are necessary to correct the interference See instruction manual Cet équipement ne dépasse pas les limites de Classe A d ém...

Page 3: ... Voice Volume Keys 1 19 Sounds 1 20 Ring Volume 1 22 Ring Tone 1 22 Where to Go for Assistance 1 23 Getting Started 1 24 Chapter 2 Using Your Phone 2 1 Quick and Easy 2 3 Making a Call 2 4 Answering a Call 2 5 Hanging Up 2 6 Internal Calls 2 7 Calling an Extension in Your Telephone System 2 7 Features Used with Internal Calls 2 7 External Calls 2 10 Calling an Outside Number 2 10 Features Used wit...

Page 4: ...sultation 3 11 Direct Station Select DSS 3 12 Direct Trunk Select 3 16 Intercom Features 3 17 Buzz 3 17 Community Com Group Call 3 18 Community Com Group Speaker Call 3 19 Mailbox Reminder Message 3 21 Paging 3 22 Repertory Dialing Repdial 3 23 Saved Number Redial 3 27 Speaker Calls 3 29 Fixed One Way Speaker Call 3 29 One Way Speaker Call 3 30 One Way Broadcast Speaker Call 3 31 Two Way Speaker C...

Page 5: ...5 1 Forwarding 5 3 Fixed Forwarding 5 3 Variable Forwarding 5 4 Other Forwarding Options 5 10 Park 5 12 System Hold 5 15 Chapter 6 Blocking Calls 6 1 Do Not Disturb 6 3 Privacy 6 4 Automatic Privacy 6 6 Chapter 7 Managerial Features 7 1 Account Number 7 3 Bad Line Reporting 7 6 Hunt Groups 7 7 Pilot Hunt Group 7 7 Station Hunt Group 7 8 Hunting Patterns 7 8 Removing Yourself from a Hunt Group 7 10...

Page 6: ...dix B Help B 1 Introduction B 3 Self Test B 4 Begin the Self Test B 4 Evaluate the Self Test Results B 4 Other Problems B 5 Appendix C ROLMphone Differences on Release 9006i C 1 Introduction C 3 Features that Have Been Changed or Replaced on Release 9006i C 4 New Features C 8 Glossary G 1 Index I 1 ...

Page 7: ...Tables vii Tables Table 1 1 Line Key Status Light Flash Rates 1 18 ...

Page 8: ...viii ROLMphone 300 600 User Guide ...

Page 9: ...hone 312L Telephone 1 4 Figure 1 3 ROLMphone 624SL Telephone 1 5 Figure 1 4 DCO HRO Module Bays and KEO Connector 1 6 Figure 1 5 Plugging a Headset into the HRO 1 8 Figure 1 6 Electret Headset Option 1 9 Figure 1 7 Keyboard Expansion Option KEO 1 10 Figure 1 8 Analog Adapter Option 1 11 ...

Page 10: ...x ROLMphone 300 600 User Guide ...

Page 11: ...this guide Chapter 2 Using Your Telephone explains how to make and answer calls It also describes the difference between internal and external calls and briefly explains the features that can be used with them Chapter 2 also describes how to use a speaker a speakerphone the Hold Transfer Connect and Mailbox keys and how to change a telephone s ring tone Chapter 3 Making Calls describes the many fe...

Page 12: ...o correct problems with your telephone Appendix C ROLMphone Differences on Release 9006i briefly summarizes the differences in ROLMphone features on the Release 9006i CBX software compared to those of previous CBX releases Glossary The Glossary explains some of the technical termi nology and concepts used in this guide Index The Index is useful for tracking down specific infor mation ...

Page 13: ...program This program allows customers to troubleshoot repair and replace their own telephones The Customer Participation Information Guide provides information on maintaining spare parts and shipping broken telephones back to the factory for repair or replacement GU30 1533 Customer Setup Installation Instructions is the basic guide for the Customer Setup program for ROLMphone and analog telephones...

Page 14: ...xiv ROLMphone 300 600 User Guide ...

Page 15: ...ne 600 Series Telephone 1 5 Options 1 6 ROLMphone Basics 1 12 Faceplate 1 12 Line Keys 1 12 Multiple Line Appearance 1 12 Key Pad 1 13 Display 1 13 Feature Keys 1 14 Status Lights 1 18 Speaker 1 18 Speakerphone 1 18 Voice Volume Keys 1 19 Sounds 1 20 Ring Volume 1 22 Ring Tone 1 22 Where to Go for Assistance 1 23 Getting Started 1 24 ...

Page 16: ...1 2 ROLMphone 300 600 User Guide ...

Page 17: ...ephones are multi featured telephones that offer a variety of op tions enhancing their functionality Your ROLM phone model may have a display a speakerphone from 12 to 44 feature keys and multiple extensions per telephone These digital telephones work your company s Sie mens Rolm Computerized Branch Exchange CBX to give you advanced easy to use telephone features The CBX is your facility s interna...

Page 18: ...ROLMphone 300 Series Telephone The ROLMphone 300 series offers two models The RP312 has 12 feature keys and one line extension The RP312L also has a two line display with up to 24 characters per line Figure 1 2 ROLMphone 312L Telephone ...

Page 19: ...has a speakerphone The RP612L has a two line display with up to 24 characters per line The RP612SL has both a speakerphone and a display The RP624 has 24 feature keys and may have multiple line extensions The RP624S also has a speakerphone The RP624L has a two line display with up to 24 characters per line The RP624SL has both a speakerphone and a display Figure 1 3 ROLMphone 624SL Telephone ...

Page 20: ...ion HRO the Electret Headset Option EHO and the Analog Adapter Option AAO fit into recessed module bays on the bottom of the tele phone The Keyboard Expansion Option KEO plugs into a connector provided in one of the bays The DCO EHO HRO and AAO may be installed in ei ther module bay Once the KEO is installed any of the other options may be installed in the module bay that has the KEO connector Fig...

Page 21: ...from your telephone the telephone must be configured accordingly at the CBX Only one DCO may be installed in a given telephone The DCO module contains a set of commands that may be used by a software program in your personal computer to control the telephone from your computer keyboard or to provide asynchronous data communications For more information concerning the DCO module see the ROLMphone 6...

Page 22: ...dset into the HRO The HRO also has an RJ45 connector for plugging in a tape recorder This connector looks like a bigger version of the RJ8 headset connector If either your headset or recorder is not working the way you think it should make sure it is plugged into the correct HRO connector The HRO connectors are marked with symbols for either a headset or a recorder Before the option is installed t...

Page 23: ...swer calls using a headset instead of the handset or the phone s built in microphone and speaker This type of headset does not require require a headset adapter or amplifier Note Carbon headsets will not function properly on the EHO A selection of electret Siemens Rolm headsets is available See your Siemens Rolm distributor for de tails Figure 1 6 Electret Headset Option ...

Page 24: ...20 addi tional feature or line keys and status lights The Key board Expansion Option KEO attaches to the right side of the telephone through a special connector and bracket Before the option is installed the telephone must be configured for it at the CBX For more infor mation see your CBX system administrator Figure 1 7 Keyboard Expansion Option KEO ...

Page 25: ...hone The AAO supports the following 24 volt analog de vices G3 or below fax machine PC data communications modem PC fax data modem analog conference room speakerphone external ringer alerter analog telephone A ROLMphone 600 power supply Model 66938 must be attached to your phone for operation of the AAO Figure 1 8 Analog Adapter Option art Rios phone ...

Page 26: ...extension The status light that turns on when you pick up your handset is next to your primary line key You may also have another type of line called a secondary line You can use your primary line or a secondary line to make calls Your primary and secondary lines may also appear as lines called multiple line appearances on other people s phones Each person with an appearance of the line on his or ...

Page 27: ...red to do so the caller s name It also lets you scroll through messages and notifications waiting in your mailbox and provides information you ll find useful as you set up and use Siemens Rolm features Some features work differently on display telephones from the way they do on non display telephones The feature descriptions in Chapters 2 through 7 explain these differences The RP312L RP612L RP612...

Page 28: ...me features included in this guide are not available on your tele phone Consult your CBX system administrator for information on your telephone s class of service Some of the telephones in your system may be set up to use one class of service the primary during nor mal business hours and then automatically change to a more limited one the secondary during non busi ness hours If so the features you...

Page 29: ...u reconnect with a call placed on consultation hold reconnect with a transferred call before the transfer is complete alternate between two parties when you have one of them on consultation hold See Connect on page 2 22 Hold Key The Hold key lets you temporarily hang up a line without disconnecting the other party See Hold on page 2 17 Mailbox Key The Mailbox key lets you receive several kinds of ...

Page 30: ...to another extension or to the company s opera tor See Transfer on page 2 20 The Transfer key also places any call you have in progress on temporary hold1 and can be used to dial a feature access code or a second party See Feature Access Codes on page 1 17 Finally you can press the Transfer key to establish a conference call including yourself a party you have placed on consultation hold and a par...

Page 31: ...ide the steps de scribed for using each of the system features include the feature key you press to access a feature and the feature code you can dial if you do not have that fea ture key If you need to know a particular feature access code in a hurry see Feature Access Codes on page A 1 which lists these codes alphabetically Note You must have a dial tone before entering a feature access code If ...

Page 32: ...m On ROLMphone models that only have a speaker and not a micro phone you must pick up your handset to speak to the other party For more information about using your speaker see Using the Speaker on page 2 13 Speakerphone The RP612S RP612SL RP624S and RP624SL models each have a two way speakerphone consist ing of a speaker and a microphone You can use either the handset or the speakerphone to make ...

Page 33: ...re infor mation see Using the Speakerphone on page 2 14 Voice Volume Keys Use the Volume Up and Volume Down keys to adjust the voice volume of your telephone While on a call press to raise the volume of the voice you are hearing or press to lower the volume of the voice you are hearing Press either key until you reach the desired voice level When you hang up or switch to another call the voice vol...

Page 34: ...ted Intercom call or hunt group call Single beep Forwarded call also used in connection with DSS extensions and intercom features Triple beep DSS call Continuous Emergency call Tones Broken dial tone inter rupted every 1 2 sec Your phone is in Do Not Disturb or Forwarding mode Broken dial tone inter rupted every 1 1 2 sec A reminder message or Phone Mail or ROLMfax notification is waiting Busy ton...

Page 35: ...e you called is ringing Short tone every 20 sec Internal call waiting Single conference tone A new party has been added to a conference Steady high tone A technician is testing your phone 3 short tones confirma tion tone A feature has been successfully activated 3 short tones followed by dial tone Additional input such as a PIN is required 30 sec tone after dialing There is a long queue for an out...

Page 36: ...the front of the ROLMphone 300 600 series telephones The volume remains at the level you set it until you adjust it again Ring Tone When first installed your telephone will have a pre determined ring You can change your telephone s ring tone to any one of eight tones For information about how to do this see Changing Your Tele phone s Ring Tone on page 2 26 ...

Page 37: ...ough every company has its own way of handling support for ROLMphone telephones most have a person responsible for making configuration changes and answering questions about the CBX telephone system This person the CBX system administrator can provide you with information on the features you need to use and can help troubleshoot problems with your telephone when necessary ...

Page 38: ...1 24 ROLMphone 300 600 User Guide Getting Started This has been a general introduction to the ROLM phone 300 600 series telephones To get started using your telephone read Chapter 2 Using Your Phone ...

Page 39: ...ernal Calls 2 7 External Calls 2 10 Calling an Outside Number 2 10 Features Used with External Calls 2 11 Using the Speaker 2 13 Using the Speakerphone 2 14 Voice Transmission 2 15 Muting the Speakerphone 2 16 Open Listening 2 16 Hold 2 17 Putting a Call on Hold 2 17 When Your Party Puts You on Hold 2 18 Hold on Hold 2 18 Private Hold 2 18 Transfer 2 20 Connect 2 22 Using Your Mailbox 2 23 Changin...

Page 40: ...2 2 ROLMphone 300 600 User Guide ...

Page 41: ...igured at the CBX To make a call from your primary line Lift the handset and use the key pad to dial To make a call fromasecondary line Lift the handset Press the line key and use the key pad to dial To answer a call on your primary line Lift the handset To answer a call on another line Press the line key next to the blinking status light and lift the handset ...

Page 42: ...get a dial tone in one of the following ways by picking up the handset by pressing a line key by pressing the Speaker key by pressing the Transfer key during a call Note This guide assumes that your telephone has been set up at the CBX to get a dial tone in the same ways as ROLMphone telephones have on previous CBX releases If your telephone has been set up differently the ways to get a dial tone ...

Page 43: ...nswer a call in three ways by picking up your handset for a call ringing on your primary line by pressing the line key with the blinking status light by pressing the Speaker key Note Once you have answered a call do not press the line key doing so disconnects the call ...

Page 44: ...Guide Hanging Up You can hang up in three ways by hanging up your handset when you are on a handset call by pressing the line key when you are on a speakerphone call by pressing the Speaker key when you are on a speakerphone call ...

Page 45: ...an existing telephone call on a busy multiple line appearance See Bridged Call on page 3 3 Busy Override lets you enter a conversation on a busy extension See Busy Override on page 3 5 Busy Standby Queuing lets you stay on the line until the busy extension you have dialed becomes free The CBX then dials the extension See Busy Standby Queuing on page 3 6 Buzz lets you signal the telephone of anothe...

Page 46: ...e speaker of an extension that is set up at the CBX as your speaker call target See Fixed One Way Speaker Call on page 3 29 Paging lets you enter an access code so that you can deliver a message over your company s paging system See Paging on page 3 22 Pickup lets you pick up calls ringing on other extensions Group Pickup lets you pick up a call to an extension in your pickup group Station Pickup ...

Page 47: ...r frequently dialed extensions or feature access codes so that you can dial the code instead of the whole extension or feature access code See Station Speed Dialing on page 3 34 Two Way Speaker Call lets you make a two way call to the speaker of another telephone See Two Way Speaker Call on page 3 32 ...

Page 48: ...for the next available trunk See Trunk Call back Queuing on page 3 40 and Trunk Standby Queuing on page 3 41 In this guide 9 is used as the access code for a trunk Your CBX system administrator can tell you your trunk access code Your system s trunk access code _______ Your system may also prompt you to enter a personal identification number PIN to make an external call See Personal Identification...

Page 49: ...ur pickup group Station Pickup lets you answer any ringing extension Universal Night Answer lets you answer a call to the company s operator when the operator is off duty See Pickup on page 4 9 Repertory Dialing Repdial lets you set up keys for one touch dialing of outside numbers and feature access codes See Repertory Dialing Repdial on page 3 23 Saved Number Redial lets you save the called party...

Page 50: ...er and all trunks outside lines in your company s system are busy Trunk Callback Queuing lets you hang up and have the CBX call you back when a trunk becomes free After you answer the CBX dials the number Trunk Standby Queuing lets you stay on the line until a trunk becomes free The CBX then dials the number See Trunk Queuing on page 3 40 ...

Page 51: ...tus light next to the line key turns on steadily To answer a call on another line Press the line key next to the blinking status light Pick up the handset To hang up when using the handset Hang up the handset To hang up when listening to the speaker Press the line key or the SPEAKER key When someone puts you on hold you do not need to hold the handset while waiting If you have a Speaker key press ...

Page 52: ...mary line Press the primary line key or the SPEAKER key to get a dial tone Use the key pad to dial the number To make a call from another line Press the line key to get a dial tone Use the key pad to dial the number To switch from speakerphone to handset Lift the handset To switch from handset to speakerphone Press the SPEAKER key and hang up the handset To answer a call Press the line key next to...

Page 53: ... Volume Up key If the other party s voice is too loud you can in crease your ability to interrupt by pressing the Volume Down key If the volume adjustment cannot compensate for the high noise level you can use the handset to continue the conversation Since the speakerphone s microphone is located underneath the right front side of the telephone objects need to be kept away from that area to ensure...

Page 54: ...TE key blinks to remind you that Mute is active To cancel Press the MUTE key or lift the handset Open Listening If you have a speakerphone you may use your hand set and at the same time let someone nearby listen to the conversation over the speaker This feature is called Open Listening While Open Listening is active someone nearby can hear your conversation but whatever they say will not be picked...

Page 55: ...only one line use the consultation feature to place an other call See Consultation on page 3 11 To put a call on hold Press the HOLD key If you were using the handset you can hang up The status light beside the line key flashes to remind you that the call is on hold and the CBX will call you back after a certain period of time You can put only one call on hold per line To reconnect to the call Pre...

Page 56: ...eaker lets you hear your party reconnect to the call To allow you to hear your party reconnect when there is a high noise level in your room use the Mute fea ture See Muting the Speakerphone on page 2 16 Hold on Hold When a caller has put you on hold you can use the Hold key to put that caller on hold and then answer or make a call on another line This is called a hold on hold If you are unable to...

Page 57: ...ey its status light turns on OR Press the PRIVACY key or press TRANSFR and dial 2 The PRIVACY status light turns on Press the HOLD key The status light flashes next to the line key that you have put on hold To connect to the call again Press the line key next to the flashing status light or lift the handset and press the line key ...

Page 58: ...atically queued for the exten sion and you can hang up If the transferred call is then not answered within a predetermined period it is returned to you If you transfer a call to an extension that rings but does not answer within a predetermined period the call will also be returned to you If the party to which you are transferring the call does not want to accept the call use the Connect key to re...

Page 59: ...e transferring the call is in Do Not Disturb mode If you do not have a display telephone and the extension is in the Do Not Disturb mode the CBX calls you back after you hang up When you answer you are connected with the original party To reconnect to the original call Before hanging up press the CONNECT key to rejoin the original call ...

Page 60: ...t key lets you reconnect with a call placed on consultation hold reconnect with a transferred call before the transfer is complete alternate between two parties when you have one of them on consultation hold To reconnect with a call Press the CONNECT key ...

Page 61: ...a non display telephone with a PhoneMail PHMAIL key the status light for that key instead of the one for the Mailbox key will turn on when you have a PhoneMail message To leave a reminder message Press the MAILBOX key or dial 1 after re ceiving a busy signal or getting no answer The Mailbox status light on the telephone of the party you called turns on steadily If that telephone has a display the ...

Page 62: ...e Callback CALLBCK key The CBX automatically dials the ROLMfax system The notification is cancelled when the ROLMfax system answers To delete a dis played message or notification Press the CLEAR key To get out of a display Press the PROGRAM key To answer a message or notification on a non display telephone Press the MAILBOX key The CBX automatically dials the extension that left the message or the...

Page 63: ...sing Your Phone To turn off the Mailbox status light for a message or notification on a non display telephone Get a dial tone Dial 5 2 Hang up Note Turning off the Mailbox status light does not delete messages or notifications ...

Page 64: ...e To change your ring tone Get a dial tone Dial 5 7 2 Dial single digits 1 through 8 to hear various tone pitches If you have a display telephone it displays the selected tone s number The last tone you hear before you hang up will become the ring tone of your telephone ...

Page 65: ...Community Com Group Call 3 18 Community Com Group Speaker Call 3 19 Mailbox Reminder Message 3 21 Paging 3 22 Repertory Dialing Repdial 3 23 Saved Number Redial 3 27 Speaker Calls 3 29 Fixed One Way Speaker Call 3 29 One Way Speaker Call 3 30 One Way Broadcast Speaker Call 3 31 Two Way Speaker Call 3 32 Speaker Call Rejection 3 33 Station Speed Dialing 3 34 System Speed Dialing 3 39 Trunk Queuing ...

Page 66: ...3 2 ROLMphone 300 600 User Guide ...

Page 67: ...annot take place if either of the other original two parties are on hold or have turned on the Privacy feature During a call that has been bridged none of the parties can use their key pads to enter feature access codes To join a conversation on a multiple line appearance Press the line key whose status light is on Listen for the conference tone Both parties on the other end will also hear the ton...

Page 68: ...ll be removed from the call You cannot bridge a conversation on an extension set up for Privacy Also once you have bridged into a conversation the party at that extension can exclude you by pressing the Privacy key See Privacy on page 6 4 Bridging overrides Do Not Disturb mode See Do Not Disturb on page 6 3 ...

Page 69: ...ass of service Tobreakthrough to a busy extension Listen for the busy tone Press the Busy Override OVERIDE key or dial 7 You will hear the conference tone Both parties on the other end will also hear the tone and you will be joined in a three way conversation Begin speaking A single beep will sound periodically until the overriding party hangs up Note Busy Override does not interrupt a privacy cal...

Page 70: ...tone changes to music or a ringing beep tone indicating that you are queued As soon as the extension becomes free your call will be put through automatically To standby queue for an extension Listen for a busy tone Stay on the line until you hear music or a ring ing beep tone When the other party hangs up the CBX will complete your call To cancel busy standby queuing Hang up ...

Page 71: ...answer the CBX automatically dials the number While you are queued for a callback the status light beside your Callback CALLBCK key is on To make a call back request Listen for the other party s telephone to ring or for the busy signal Press the Callback CALLBCK key or dial 1 You will hear the confirmation tone If you have a display telephone WILL CALL BACK is displayed Hang up To accept the callb...

Page 72: ... to cancel is displayed The status light next to the PROGRAM key turns on indicating that your telephone is in program mode Press the CLEAR key DELETED is displayed to confirm the cancellation Press the PROGRAM key to end the display To cancel a call back request from a non dis play telephone Get a dial tone Dial 1 You will hear the confirmation tone Hang up ...

Page 73: ...he extension you want to add or dial 9 and the outside number After the party answers press the Conference CONF key to join all the parties All parties will hear a conference tone to signal that another party has joined the call Or if the party does not want to join the conference press the CONNECT key which will return you to the conference Note If you do not have a Conference key on your telepho...

Page 74: ...ss the TRANSFR key The status light beside the Conference CONF key blinks Press the CONF key to rejoin the conference You will hear the conference tone The number of parties and your position in the conference is displayed To remove a party from the conference Press TRANSFR and dial 4 The status light beside the Conference CONF key blinks Dial the number for the position in the confer ence of the ...

Page 75: ...ial the extension or 9 and an outside number Talk with the second party To reconnect with the first party Press the CONNECT key You can continue to use the CONNECT key to alternate between the two parties If you want to drop the second party and reconnect with the first party press the Clear key while you are connected with the second party If you hang up before reconnecting to the party on consul...

Page 76: ... if it has been set up at the CBX to do this When a call is in progress on the DSS extension the status light turns on steadily When the DSS key status light is off you can dial the DSS extension by pressing the DSS key When the DSS key status light is blinking you can answer a call ringing at the DSS extension by pressing the DSS key When the DSS key status light is on pressing the DSS key will p...

Page 77: ...played Enter the extension you wish to assign to this DSS key If you make an error while entering the dialing sequence press the CLEAR key to cancel your changes then enter the extension again If you want to set up another DSS key press the STORE key If you have a display telephone STORED is displayed Repeat the two previous steps To end setup press the PROGRAM key The PROGRAM status light turns o...

Page 78: ...t turns off On your faceplate erase the label next to each D key you have cleared Note You cannot clear a DSS key on a non display telephone or any telephone without a Clear key though you can set it up to dial a different extension To dial a DSS extension Press the DSS D key for that extension The other party will hear a triple beep If you press a DSS key while you are on a call the CBX will plac...

Page 79: ...DSS D key for that extension To answer another extension for which you do not have a DSS key you can use the Station Pickup feature See Station Pickup on page 4 10 To answer a DSS extension during a call Ask the first party to hold Press the DSS D key for that extension ...

Page 80: ...rect Trunk Select lets you choose a particular trunk outside line for placing a call To choose a trunk Get a dial tone Press the Direct Trunk Select DTS key or dial 8 Dial the number assigned at the CBX for the specific trunk you want Dial the outside number ...

Page 81: ...n the CBX A buzz target is another digital telephone To buzz your target Press the BUZZ key If you have a display telephone the extension and name of your buzz target are displayed along with BUZZED The telephone that is your buzz target makes a spe cial tone If your buzz target has a display your extension and name are displayed along with BUZZING Get a dial tone OR Dial 2 You will hear the confi...

Page 82: ...member of more than one group at a time and can be listed in a group more than once You can also be as signed access to groups of which you are not a mem ber To call a member of your com group you dial the com group access code followed by the com code for that member If your telephone is a member of a com group your CBX system administrator can tell you the com group access code Com groups are se...

Page 83: ...set to answer This feature is much like the Two Way Speaker Call feature except that the party you are calling must be a member of your community com group See Two Way Speaker Call on page 3 32 For more information about com groups see Com munity Com Group Call on page 3 18 To make a com group speaker call Press the Intercom INTRCOM key or get a dial tone and dial 6 Dial the member s com code You ...

Page 84: ...r group See Repertory Dialing Repdial on page 3 23 Note A com group speaker call will override Forwarding Do Not Disturb mode and both Station and Pilot Hunting See Forwarding on page 5 3 Do Not Disturb on page 6 3 and Hunt Groups on page 7 7 You cannot transfer a com group speaker call or place it on consultation hold In addition you cannot dial an account number during a com group speaker call I...

Page 85: ...eminder message After receiving a busy tone or getting no an swer press the MAILBOX key or dial 1 You will hear the confirmation tone If you have a display telephone WILL CALL BACK is displayed Hang up The other party s MAILBOX status light turns on If the other party has a display telephone the system will also leave a reminder message providing your name and the date and time of your call To del...

Page 86: ...y be able to make an announcement to all zones or to only one of them Your CBX system administrator can tell you your system paging access code or codes Your system s paging access code ____ for all zones To make an announcement Get a dial tone Dial the paging access code for all zones or for the one you want Listen for a confirmation tone State your message Press the line key to hang up If you ha...

Page 87: ...characters You can also press a feature key which counts as three characters as part of the sequence For example you might enter your Phone Mail extension and then press the MUTE key as the next part of the sequence This would prevent office noise from interrupting your PhoneMail messages On CBX Releases 9006 2 and higher you can press the Hold key once to enter a time delay into a repdial sequenc...

Page 88: ... redo it with Transfer For a list of feature access codes see Appendix A Feature Access Codes If you press a repdial key while you are on a call CBX Releases 9006 0 and 9006 1 will place the first party on consultation hold before dialing To return to the first party press the CONNECT key To set up a repdial key Press the PROGRAM key The PROGRAM status light turns on If you have a display tele pho...

Page 89: ...s the PROGRAM key The PROGRAM status light turns on PRESS FEATURE KEY OR DIAL CODE is displayed Press the repdial R key you want to clear REPDIAL is displayed followed by the dialing sequence Before NEW NUMBER is displayed press the CLEAR key DELETED is then displayed To clear another R key press the STORE key STORED is displayed Repeat the two previous steps To end setup press the PROGRAM key The...

Page 90: ...3 26 ROLMphone 300 600 User Guide To dial using a repdial key Press the repdial R key ...

Page 91: ...the Saved Number Redial SAV RDL key You can save only one number at a time each time you save a number you erase the number you had saved previously To save a number you have dialed Press the Saved Number Redial SAV RDL key If you have a display telephone STORED is displayed To dial your saved number Press the Saved Number Redial SAV RDL key OR Get a dial tone Dial 4 ...

Page 92: ...AVED NUMBER REDIAL is displayed followed by either the saved number or NOTHING STORED NEW NUMBER is then displayed Enter the number you want to save If you make an error while entering the number press the CLEAR key to cancel your changes and then enter the number again Press the PROGRAM key The PROGRAM status light turns off If you have a display tele phone STORED is displayed Note You can also a...

Page 93: ...r Call feature lets you make a one way call to the speaker of a telephone that is set up at the CBX fixed as your speaker call target The other party can hear you but must pick up the handset to answer You may want to write the name of the person who is your speaker call target next to the Fixed One Way Speaker Call SPK1WYF key on your telephone s faceplate To make a one way speaker call to your t...

Page 94: ...3 and higher To make a one way speaker call Press the One Way Speaker Call SPK1WAY key Dial the extension You will hear the confirmation tone The other party will hear a double beep OR Get a dial tone Dial 8 1 You will hear the confirmation tone followed by a dial tone Dial the extension You will hear a confirmation tone The other party will hear a double beep Begin speaking The other party must p...

Page 95: ...cast speaker call Press the One Way Broadcast Speaker Call SPKBCST key You will hear the confirmation tone followed by a dial tone OR Get a dial tone and dial 8 0 You will hear the confirmation tone followed by a dial tone Dial the extension You will hear the confirmation tone The other parties will hear a special tone Begin speaking The other party must pick up the handset to answer If one of the...

Page 96: ...K2WAY key Dial the extension You will hear a single beep The other party will hear a double beep Begin speaking If the other party does not have a speakerphone they must pick up the handset to answer You and the other party will hear single beeps periodically until the other party picks up the handset To make a two way call to the speaker of a telephone within your com group use the Intercom Call ...

Page 97: ...tion about the types of calls the Speaker Call Rejection feature will block see Fixed One Way Speaker Call on page 3 29 and Two Way Speaker Call on page 3 32 To block incom ing speaker calls Press the Speaker Call Rejection SPK REJ key The SPK REJ status light turns on To allow incom ing speaker calls Press the Speaker Call Rejection SPK REJ key The SPK REJ status light turns off Note Whether your...

Page 98: ... you can also be set up at the CBX for more than 30 codes in groups of 10 If you are set up for more than ten they follow a dou ble digit scheme 00 through 29 A dialing sequence can be an extension an outside number a feature access code or feature key that you press as part of the sequence or a combination of numbers and feature access codes and can include up to 22 characters A feature key enter...

Page 99: ...ence or NOTHING STORED is displayed You can view the con tents of other codes by entering those codes now Wait until NEW NUMBER is displayed Enter the dialing sequence you want to assign to the code If you make an error while entering the dialing sequence press the CLEAR key to cancel your changes and the enter the sequence again If you want to set up another station speed code press the STORE key...

Page 100: ... are set up for more than 10 codes You will hear the confirmation tone Enter the dialing sequence you want to assign to the code Hang up OR Get a dial tone Dial 3 Enter the station speed code you want to set up 0 through 9 or 00 through 29 if you are set up for more than 10 codes You will hear the confirmation tone Enter the dialing sequence you want to assign to the code Hang up Note You can also...

Page 101: ... FEATURE KEY OR DIAL CODE is displayed Press the Station Speed SPEED key you want to clear or dial 3 SPEED DIAL is displayed Enter the station speed code you want to clear 0 through 9 The dialing sequence is displayed You can view the contents of other codes by entering their codes now Before NEW NUMBER is displayed press the CLEAR key DELETED is displayed If you want to clear another station spee...

Page 102: ...3 38 ROLMphone 300 600 User Guide Note You cannot clear a station speed key on a non display telephone or any telephone without a Clear key though you can set it up to dial a different sequence ...

Page 103: ...n tire company in a special system speed directory Consult your CBX system administrator if you do not know your system speed numbers Your company may have up to sixteen system speed lists You may have access to up to two of these lists They will be identified on your faceplate by keys labeled SYS SP1 and SYS SP2 Tomakeasystem speed call Press the correct System Speed key SYS SP1 for the first Sys...

Page 104: ... an outside call When you then answer the CBX automatically dials the number To queue for a trunk callback Listen for the queuing tone Hang up The Callback status light will turn on Note If you receive a busy tone instead of a queuing tone Trunk Callback Queuing is not available To accept the trunk callback Listen for the triple rings If you have a display telephone FREE is displayed Answer the te...

Page 105: ...el trunk callback queuing from a non dis play telephone Get a dial tone Dial 1 You will hear the confirmation tone Hang up Trunk Standby Queuing With Trunk Standby Queuing you can stay on a line until a trunk becomes free As soon as the trunk be comes free your call will be put through automati cally To standby queue for a trunk After dialing an outside number stay on the line You may hear a queui...

Page 106: ...3 42 ROLMphone 300 600 User Guide To cancel trunk standby queuing Hang up ...

Page 107: ...ering Calls Mailbox Reminder Messages and Notifications 4 3 Reminder Messages and Notifications on Display Phones 4 3 Displaying Specific Kinds of Messages and Notifications 4 5 Pickup 4 9 Group Pickup 4 9 Station Pickup 4 10 Universal Night Answer 4 10 ...

Page 108: ...4 2 ROLMphone 300 600 User Guide ...

Page 109: ...y or may not be a part of your CBX system You can scroll through your messages and notifica tions on a display telephone and then call back the party or system by pressing a single key See Using Your Mailbox on page 2 23 You can also gain access to specific messages and no tifications by dialing designated numbers Reminder Messages and Notifications on Display Phones On a display telephone the Mai...

Page 110: ...swer a ROLMfax notification When the ROLMfax notification that you want to answer is displayed press the Callback CALLBCK key The PROGRAM status light turns off and the CBX calls back the ROLMfax system If the system answers the message or notification is deleted automatically To delete a reminder message or a notification While the message or notification you want to delete is displayed press the...

Page 111: ...ay ROLMfax notifications Press the MAILBOX key Dial 2 Your ROLMfax notifications are displayed Press the MAILBOX key to scroll through them To display reminder messages and PhoneMail notifications Press the MAILBOX key Dial 3 Your reminder messages and PhoneMail notifi cations are displayed Press the MAILBOX key to scroll through them Display Numbers for CBX Release 9006 3 and Higher To display Ph...

Page 112: ...ations Press the MAILBOX key Dial 2 Your ROLMfax notifications are displayed Press the MAILBOX key to scroll through them To display reminder messages Press the MAILBOX key Dial 3 Your reminder messages are displayed Press the MAILBOX key to scroll through them ...

Page 113: ...ght instead of the one for the Mailbox key turns on when you have a PhoneMail message To answer a reminder message or a notification on a non display telephone When the Mailbox status light is turned on press the MAILBOX key The CBX will call back the party that left you the message or the PhoneMail or ROLMfax system If the party or system answers the message or notification is deleted automatical...

Page 114: ... status light for a message or notification on a non display telephone Get a dial tone Dial 5 2 You will hear the confirmation tone The Mailbox status light turns off Hang up Note Turning off the Mailbox status light does not delete messages or notifications ...

Page 115: ...sion may only be a member of one pickup group Ask your CBX system administrator whether your extension is a member of a pickup group Note On CBX Releases 9006 1 and 9006 2 a pickup group can have 40 members with digital phones or 256 with analog phones or a combination of 256 with up to 40 digital phones and the rest analog phones On CBX Release 9006 3 and higher pickup groups can have up to 255 m...

Page 116: ...ng If you do not have a speaker phone you must pick up the handset to speak to the other party Universal Night Answer Universal Night Answer lets you answer an incoming call to your company s operator when he or she is off duty You can then transfer the call to the appropriate party if necessary See Transfer on page 2 20 To answer an incoming call when your com pany s operator is off duty When you...

Page 117: ...Moving Calls 5 1 5 Moving Calls Chapter 5 Moving Calls Forwarding 5 3 Fixed Forwarding 5 3 Variable Forwarding 5 4 Other Forwarding Options 5 10 Park 5 12 System Hold 5 15 ...

Page 118: ...5 2 ROLMphone 300 600 User Guide ...

Page 119: ...wing conditions under which calls will be forwarded when your extension is busy when your extension rings but no one answers for a period of time specified at the CBX when your extension is in Do Not Disturb mode under any combination of the conditions mentioned above forward all calls Your system administrator can also specify that your incoming calls from outside numbers be forwarded to one exte...

Page 120: ...e been set up for you at the CBX Depending on the forwarding option you choose Variable Forwarding may either completely override Fixed Forwarding or it may modify the types of calls which are forwarded or the conditions under which they are forwarded You can set up your extension to forward all of the following types of calls to another extension or out side number only internal only external bot...

Page 121: ...rding must not be active To set up Variable Forwarding options on a display phone Press the PROGRAM key The PROGRAM status light turns on PRESS FEATURE KEY OR DIAL CODE is displayed Press the FORWARD key If your extension has been set up for Variable Forwarding the first Variable Forwarding option is displayed as shown under the following step Note On CBX Release 9006 1 only SYSTEM FORWARD is disp...

Page 122: ...nal calls when your extension is busy FWD RNA BOTH Forward both internal and external calls when you do not answer within a period of time specified at the CBX FWD BZ NA BTH Forward both internal and external calls when your extension is either busy or you do not answer within a period of time specified at the CBX While the forwarding option you want to use is displayed dial the extension to which...

Page 123: ... flickers and the FORWARD status light turns on to indicate that Variable Forwarding is active for your ex tension STORED is displayed followed by the option you chose the number to which your calls are forwarded and ON Press PROGRAM The PROGRAM status light turns off ...

Page 124: ...ls under all conditions 9 2 Forward all external calls under all conditions 9 3 Forward all internal calls under all conditions 9 4 Forward both internal and external calls when your extension is busy 9 5 Forward both internal and external calls when your extension is either busy or you do not answer within a period of time specified at the CBX 9 6 Forward both internal and external calls when you...

Page 125: ... to which your calls are forwarded You will hear the confirmation tone Hang up Your primary line key status light flickers Note A call made from your Variable Forwarding target to your extension will always ring through You can only forward calls to an outside number if your telephone has been assigned a special class of service To cancel Variable Forwarding Press the FORWARD key Your primary line...

Page 126: ...ternal tele phone and then specify how calls to your extension are to be forwarded using Variable Forwarding For example you can use it to have your calls follow you from one office to the next For information on how to use do this see PIN Authorization Features on page 7 14 Forced Forwarding Forced Forwarding lets you immediately forward a call ringing on your telephone by pressing the Forward ke...

Page 127: ...Calls to the first extension as well as calls to the second extension are forwarded to the third exten sion The relay can continue until up to five extensions are forwarded to a final extension Forwarding Return A user at a phone set up to receive calls forwarded from another phone can always call that other phone without being forwarded The user can also transfer calls to that phone without being...

Page 128: ...ou will hear the confirmation tone followed by the dial tone Dial 6 Dial the extension where you want to park the call You will hear the confirmation tone If you have a display phone PARKED will be dis played Hang up Note If the extension is busy the call will be queued to that extension The party at the extension will hear an alerting tone If the extension is busy and in Privacy mode the call can...

Page 129: ...the PICKUP key or dial 3 Dial the extension where the call is parked Begin speaking If you do not have a speaker phone you must pick up the handset to speak to the other party To pick up a parked call dur ing another call Press the PICKUP key Dial the extension where the call is parked Begin speaking The first party with whom you were speaking will be on consultation hold You can alternate between...

Page 130: ...dial 3 Or press the CONNECT key Hang up The parked call will recall your extension When your phone rings answer it and begin speaking To pick up a call parked on a line that appears on your phone Press the line key with the flashing status light Begin speaking If you do not have a speaker phone you must pick up the handset to speak to the other party ...

Page 131: ...number of the slot to which the call has been assigned are displayed Hang up Notify the party who will be retrieving the call of the assigned slot number OR Press the TRANSFR key You will hear the confirmation tone followed by the dial tone Dial 8 Dial the number of the system slot CALL PARKED IN SLOT followed by the number of the slot to which the call has been assigned is displayed You will hear...

Page 132: ...ar the confirmation tone Hang up Notify the party who will be retrieving the call of the assigned slot number Note If you hear a busy tone press the CONNECT key to return to your party Then try the whole procedure again using a different slot number If you hear a fast busy tone there are no system slots available at this time To retrieve a call on system hold Get a dial tone Press the System Hold ...

Page 133: ...Blocking Calls 6 1 6 Blocking Calls Chapter 6 Blocking Calls Do Not Disturb 6 3 Privacy 6 4 Automatic Privacy 6 6 ...

Page 134: ...6 2 ROLMphone 300 600 User Guide ...

Page 135: ... to your extension is forwarded to that target See Forward ing on page 5 3 To block incoming calls Press the Do Not Disturb DND key The DND status light turns on To allow incoming calls Press DND The DND status light turns off Note If your extension appears on another telephone a multiple line appearance that telephone must also be in Do Not Disturb mode for your extension to be in Do Not Disturb ...

Page 136: ...turn off the Privacy feature If your telephone has been set up for Manual Privacy you must turn on the Privacy feature whenever you want a call to be private When Privacy is on the status light next to the Priva cy key is also on If your telephone does not have a Privacy key ask your CBX system administrator if your telephone has been set up for Automatic Privacy For further information about the ...

Page 137: ...To put a privacy call on hold Press the HOLD key The call will cease to be a privacy call If your line appears on other users phones multiple line appearances they can pick up the call To put a privacy call on private hold Press the Private Hold key HOLDPVT key If you have a PRIVACY key its status light turns on OR Press PRIVACY or press TRANSFR and dial 2 The PRIVACY status light turns on Press t...

Page 138: ...tic Privacy If your telephone has been assigned the Automatic Privacy feature no one can bridge or join your calls unless you turn off the feature To turn off Auto matic Privacy During a call press the PRIVACY key or press TRANSFR and dial 2 ...

Page 139: ...Reporting 7 6 Hunt Groups 7 7 Pilot Hunt Group 7 7 Station Hunt Group 7 8 Hunting Patterns 7 8 Removing Yourself from a Hunt Group 7 10 Setup 7 10 PIN Authorization Features 7 14 Class of Service Changeover 7 15 Follow Me Forwarding 7 16 Forced Authorization 7 18 Remote Authorization 7 19 Trace Call 7 21 ...

Page 140: ...7 2 ROLMphone 300 600 User Guide ...

Page 141: ...n of each call as well as the called or calling number The calling number is recorded only if it is made available to the CBX through Automatic Number Identification If you routinely assign calls to the same account your extension can be set up at the CBX with a default account number All calls you make will then be assigned automatically to your default account unless you assign the call to a dif...

Page 142: ...party to hold Press the TRANSFR key You will hear the confirmation tone followed by the internal dial tone Dial 2 You will hear the confirmation tone followed by the internal dial tone If you have a display telephone ENTER ACCOUNT CODE is displayed If a default account number has been set up for you at the CBX ACCT CODE is displayed followed by your default account number If you want to charge the...

Page 143: ...anagerial Features 7 5 7 Managerial Features Note To change the account to which you have assigned a call simply assign the call to another account The new account number replaces the old account number ...

Page 144: ...ides general information for service technicians You may also want to explain the problem in detail to your company repair service Your company s repair service number _______ To report a bad line Ask the other party to hold Press the Bad Line BADLINE key or press TRANSFR and dial 5 6 3 Continue your conversation After you hang up dial your company s repair service number and describe the problem ...

Page 145: ...endent of hunt groups that affect to which phones and under which conditions calls can be advanced The CBX provides two types of hunt groups pilot and station Pilot Hunt Group A pilot hunt group must be set up at the CBX by your CBX system administrator by grouping several phones together under a number called a pilot exten sion To call a pilot hunt group you dial its pilot extension The pilot ext...

Page 146: ...unt group can be made initially to any group member since a station hunt group does not have a pilot extension Hunting Patterns If hunt destinations are set up so that the first member becomes the destination of the last member a circular pattern is formed If hunt destinations are set up so that the last member has no further destination a linear pattern is formed Circular Pattern In a circular pa...

Page 147: ...es the phone set up as the last member in the group and will not advance after that to the phone set up as the first member For a linear pattern pilot hunt group if all the mem bers of the group are busy the call will then be placed in a system queue until one of the members becomes available If no queue has been set up at the CBX or if all queue positions are occupied the caller will re ceive a b...

Page 148: ... group remove them selves hunting will not occur All but one of the members of a pilot hunt group can remove themselves If the last remaining member tries to leave the hunt group he or she will receive an error tone Setup To set up your station hunt destination for the first time Get a dial tone Dial 9 0 You will hear the confirmation tone followed by the dial tone If you have a display phone STAT...

Page 149: ... the group Get a dial tone Dial 9 0 You will hear the confirmation tone followed by the dial tone If you have a display phone STATION HUNT is displayed Dial the primary extension of the member to whom you want to advance calls You will hear the confirmation tone If you have a display phone STATION HUNT and your destination are displayed Hang up Rejoin your hunt group as described on page 7 13 Note...

Page 150: ...will hear the confirmation tone If you have a display phone STN HUNT DEST CLEARED is displayed Hang up Note You must remove yourself from the hunt group before you can clear your station hunt destination To remove your phone tempo rarily from a hunt group Press the NO HUNT key The NO HUNT status light turns on If you have a display phone STATION HUNT DEACTIVATED is displayed OR Get a dial tone Dia...

Page 151: ...UNT status light turns off If you have a display phone STATION HUNT ACTIVATED is displayed OR Get a dial tone Dial 9 2 Hang up If you have a display phone STATION HUNT ACTIVATED is displayed Note Even if you do not have a station hunt destination you must join the hunt group to receive hunt group calls ...

Page 152: ...lled a personal identification number PIN must appear in a list of valid PINs stored at the CBX Your PIN is verified against this list whenever you try to use one of these features If your PIN is restricted you cannot use your PIN at any other telephone The CBX will accept your PIN only when entered at your telephone In this case the system will not let you use two of the features presented in thi...

Page 153: ...our telephone s primary class of service during non business hours giving you access to all of the calling features you normally use When you are done you can return to your telephone s secondary class of service Or if configured at the CBX to do so your phone will return to its secondary class of service after a preset period of time To restore your telephone s primary class of service Get a dial...

Page 154: ...e Forwarding target from another phone Get a dial tone Dial 5 7 Dial your PIN You will hear a confirmation tone followed by the internal dial tone Dial one of the following access codes to specify under which conditions you want your calls to be forwarded 9 1 Forward both internal and external calls under all conditions 9 2 Forward all external calls under all conditions 9 3 Forward all internal c...

Page 155: ... CBX You will hear the confirmation tone followed by the internal dial tone Dial the extension or dial 9 and the outside number to which you want your calls to be forwarded You will hear the confirmation tone Hang up To cancel your Variable Forwarding target from another phone Get a dial tone Dial 5 7 Dial your PIN You will hear the confirmation tone followed by the internal dial tone Dial 9 1 You...

Page 156: ...external call depends on the class of service of the telephone you are using the number you have dialed and the route the CBX uses to con nect you with a trunk outside line To call an outside number when a PIN is required Get a dial tone Dial 9 and the outside number Listen for the confirmation tone followed by the external dial tone Dial your PIN You will hear the confirmation tone Note You can a...

Page 157: ... time specified at the CBX After you make another call and hang up the timer for Remote Authorization is reset and begins counting down again You do not need to enter your PIN again unless your authorization runs out On a display tele phone IDENTIFICATION DELETED is displayed whenever this occurs To return the remote tele phone s class of service to its original settings before your authorization ...

Page 158: ...deactivate your PIN Get a dial tone Dial 5 8 You will hear the confirmation tone If you have a display telephone IDENTIFICATION DELETED is displayed Hang up Note Do not deactivate your PIN during a call since this will disconnect the call ...

Page 159: ...f Automatic Trace Call has been assigned to your telephone s class of service all calls to your telephone are traced and their numbers printed at the CBX To trace a call manually After the caller has hung up listen for the dial tone Dial 1 You will hear the confirmation tone Hang up Note For Trace Call to work the number of the call being traced must be an extension or must be made available to th...

Page 160: ...7 22 ROLMphone 300 600 User Guide ...

Page 161: ...Feature Access Codes A 1 Appendix A Feature Access Codes Feature Access Codes A 3 ...

Page 162: ...A 2 ROLMphone 300 600 User Guide ...

Page 163: ...feature by dialing its feature access code Note To access a feature using the key pad If you have a dial tone dial the feature access code If you are already connected to another line press the Transfer TRANSFER key followed by the feature access code Account Number Bad Line Reporting Busy Override Buzz Callback Request Callback Request Cancel Changing Ring Tone ...

Page 164: ...OS To return your phone s secondary COS Community Com Group Speaker Call Conference To remove the last party To remove a specific party Direct Trunk Select Forwarding Fixed Forwarding Fixed Cancel Forwarding Variable All Forwarding Variable Busy Forwarding Variable Busy or Ring No Answer through ...

Page 165: ...iable Internal Forwarding Variable Ring No Answer Forwarding Variable Cancel Hold Private Mailbox To turn off status light To leave a reminder message To cancel a reminder message you have left Park Pickup Group Pickup Station PIN Authorization PIN Authorization Cancel ...

Page 166: ...Redial Speaker Call Fixed One Way Speaker Call One Way Speaker Call One Way Broad cast Station Hunt Group To prevent hunting To allow hunting To set up a destination To clear a destination Station Speed Dialing To set up a station speed code To dial a station speed code ...

Page 167: ...Feature Access Codes A 7 System Hold System Speed Dialing First List System Speed Dialing Second List Trace Call Universal Night Answer through ...

Page 168: ...A 8 ROLMphone 300 600 User Guide ...

Page 169: ...Help B 1 Appendix B Help Introduction B 3 Self Test B 4 Begin the Self Test B 4 Evaluate the Self Test Results B 4 Other Problems B 5 ...

Page 170: ...B 2 ROLMphone 300 600 User Guide ...

Page 171: ... section presents some simple procedures that may help you correct problems with ROLMphone 300 600 series telephones If you try these steps without success call your CBX system administrator or the appropriate service personnel ...

Page 172: ... the line cord from the telephone base is also referred to as resetting the telephone Note Make sure the handset is in its cradle before running the Self Test Evaluate the Self Test Results See if the Self Test results match any of the problems listed below If so follow the recommendations If not see if your problem is listed in Other Problems on page B 5 All the status lights flash but the displa...

Page 173: ...telephone does not ring when called though everything else works Verify that the telephone is not forwarded If the tele phone is forwarded the line key flickers See Forwarding on page 5 3 for information on forwarding and cancelling forwarding Also verify that the telephone is not in Do Not Disturb mode To cancel Do Not Disturb press the Do Not Disturb DND key until its status light turns off Your...

Page 174: ...B 6 ROLMphone 300 600 User Guide ...

Page 175: ...ROLMphone Differences on Release 9006i C 1 Appendix C ROLMphone Differences on Release 9006i Introduction C 3 Features that Have Been Changed or Replaced on Release 9006i C 4 New Features C 8 ...

Page 176: ...C 2 ROLMphone 300 600 User Guide ...

Page 177: ...red to those of previous CBX releases See the appropriate sections in this guide for more detailed explanations of these features and how they are used In general most features operate in the same way as before or with only very small modifications However the Release 9006i software does offer some new features as enhancements some of which replace previous features ...

Page 178: ...ed Station Pickup and no longer requires that you get a dial tone before pressing the Pickup key To pick up a call to another extension just press the Pickup key and then dial the extension Call Forwarding is now called Forwarding The Fixed Forwarding feature lets calls be forwarded to up to two extensions under different conditions and is set up at the CBX The Variable Forwarding feature lets you...

Page 179: ... Conference calls change in that you now press the Transfer key instead of the Flash key to place the first party on consultation hold Also all of the other members in a conference call besides yourself can be on trunks outside lines and you can now remove a particular party in the conference Consultation calls also use the Transfer key instead of the Flash key to place the first party on consulta...

Page 180: ...ilbox feature After you make a call and receive a busy signal or no answer press the Mailbox key to leave a reminder message Night Call is now called Universal Night Answer and no longer requires that you get a dial tone before pressing the Pickup key After you hear the night chimes just press the Pickup key and then dial 0 Privacy now lets your CBX system administrator set up your phone at the CB...

Page 181: ... of with the extension The same number is redialed regardless of the extension you use on your phone Standby Queuing is now called Trunk Standby Queuing System Speed Dialing now allows each phone to access 2 out of a possible 16 system speed lists that have been set up at the CBX A number set up for a system speed code can contain a PIN if one is necessary to make outside calls Voice Call is now c...

Page 182: ...ogram mode It can also be used to drop the last party from a conference call and the second party from a consultation call Direct Station Select DSS lets you call a predetermined extension by pressing a key instead of dialing the extension The status light next to the DSS key will also turn on whenever the extension associated with the DSS key is in use which allows you to monitor the extension Ma...

Page 183: ...ou set up several other features such as Repertory Dialing Repdial Station Speed Dialing and Variable Forwarding Speaker Call Rejection lets you temporarily block incoming speaker calls Station Hunt Group lets you use your phone to set up a group of phones so that an incoming call will move from one phone to another until it is answered or the caller hangs up System Hold lets you move a call to a ...

Page 184: ...C 10 ROLMphone 300 600 User Guide ...

Page 185: ... and data communications between internal telephones and between internal telephones and external telephone networks In general a business switching system is referred to as a Private Branch Exchange PBX CDR Call Detail Recording A system feature that records call data such as the starting time of the call elapsed time digits dialed trunk used account code and the date of the call Call Detail Reco...

Page 186: ...ringing E extension A unique number assigned to a line appearing on one or more telephones that is connected to a CBX Depending upon how the CBX is configured an extension number can be from one to six digits long F faceplate A paper template that fits around the keys of a telephone in order to label the keys with the features or lines assigned to them faceplate lens A clear plastic panel that fit...

Page 187: ...ers and accessing features These keys are labeled 0 through 9 and L line key A key on your ROLMphone telephone that provides access to an extension Each line key allows a single telephone call and a telephone with multiple line keys allows a user to place multiple simultaneous calls A user can talk on only one line at a time though he or she may have another call waiting on hold on another line fo...

Page 188: ...repdial repertory dialing keys On a ROLMphone telephone repdial keys give a user access to one key dialing of a programmed telephone number or feature ROLMfax ROLMfax is a trademark of Siemens Rolm Communications Inc used to distinguish Siemens Rolm s facsimile store and forward messaging system from those of other vendors ROLMphone ROLMphone is a registered trademark of Siemens Rolm Communication...

Page 189: ...ate of that feature or line For example the status light flashes next to the line key that is on hold system feature A feature of the CBX system that is available to all users T trunk A telephone line between a PBX and a local Central Office CO Trunks are used when calling local or long distance numbers outside of your company s telephone system ...

Page 190: ...G 6 ROLMphone 300 600 User Guide ...

Page 191: ...DR feature 7 3 Call Forwarding feature from previ ous CBX releases C 4 Call Pickup feature from previous CBX releases C 4 Callback Camp On feature from pre vious CBX releases C 5 Callback Queuing feature from pre vious CBX releases C 5 Callback Request feature 3 7 access code A 3 CALLBCK key 1 15 2 24 3 7 answering reminder messages 2 24 4 4 camp on See Automatic Camp On feature Callback Camp On f...

Page 192: ...key Direct Trunk Select 3 16 E Electret Headset Option EHO 1 6 1 9 Executive Override feature from pre vious CBX releases C 5 extensions dialing 2 7 external calls 2 10 features used with 2 11 Repertory Dialing 3 23 Station Speed Dialing 3 34 System Speed Dialing 3 39 F faceplate 1 12 feature access codes 1 17 A 3 Account Number A 3 Bad Line Reporting A 3 Busy Override A 3 Buzz A 3 Callback Reques...

Page 193: ...3 Mute 2 16 No Hunt 7 10 One Way Broadcast Speaker Call 3 31 One Way Speaker Call 3 30 Open Listening 2 16 Paging 3 22 Park 5 12 Pickup 4 9 PIN Authorization 7 14 Privacy 6 4 Private Hold 2 18 Relay Forwarding 5 11 Remote Authorization 7 19 Repertory Dialing Repdial 1 16 3 23 Saved Number Redial 3 27 Speaker Call Rejection 3 33 Station Pickup 4 10 Station Speed Dialing 3 34 System Hold 5 15 System...

Page 194: ...r 7 9 pilot 7 7 removing yourself from 7 10 setting up 7 10 station 7 8 feature access codes A 6 I Intercom features 3 17 Buzz 3 17 Community Com Group Call 3 18 Community Com Group Speak er Call 3 19 internal calls 2 7 Direct Station Select 3 12 features used with 2 7 Repertory Dialing 3 23 Station Speed Dialing 3 34 System Speed Dialing 3 39 INTRCOM key 3 19 K key pad 1 13 Keyboard Expansion Opt...

Page 195: ...n number See PIN PHMAIL key 2 23 mailbox messages 4 7 PhoneMail system 1 15 2 13 2 23 4 3 Fixed Forwarding 5 3 Repertory Dialing 3 23 Pickup features 4 9 access codes A 5 Group Pickup 4 9 Station Pickup 4 10 Universal Night Answer 4 10 feature access code A 7 PICKUP key 2 17 Group Pickup feature 4 9 Station Pickup 4 10 Universal Night Answer 4 10 pilot hunt groups 7 7 PIN 2 10 7 14 Forced Authoriz...

Page 196: ...y 3 27 Save Repeat feature from previous CBX releases C 7 Saved Number Redial feature 3 27 access code A 6 secondary line 1 12 Self Test B 4 setting up a hunt group 7 10 slide control 1 22 sounds 1 20 ringing 1 20 tones 1 20 speaker 1 18 2 13 speaker call features 3 29 access codes A 6 Fixed One Way Speaker Call 3 29 One Way Broadcast Speaker Call 3 31 One Way Speaker Call 3 30 Speaker Call Reject...

Page 197: ... TRANSFR key 1 16 consultation hold 3 11 getting a dial tone 2 4 System Hold feature 5 15 transferring calls 2 20 troubleshooting 1 23 B 1 Self Test B 4 trunk access code 2 10 Trunk Callback Queuing feature 3 40 trunk line 3 16 Trunk Queuing features 3 40 Trunk Standby Queuing feature 3 41 Two Way Speaker Call feature 3 32 U Universal Night Answer feature 4 10 access code A 7 using your phone 2 1 ...

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