RADVision SCOPIA 400, User Manual

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180 SCOPIA 400/1000 Gateway User Guide
Playing a Message
2 Ensure the message type you wish to play is enabled in the Audio
Recordings window.
3 Click on the message type you wish to play in the Audio Recordings
window.
4 From the Message menu, select Play Message .
The Play Recording dialog box appears. You can stop or replay the
message you have selected to play.
G
ATEWAY
M
ESSAGES
The following Gateway messages are available.
Table 6-1 Gateway Audio Messages
ID Message Name Recorded Message Played when ...
0 Opening Sound Sound. the call connects
1 Welcome Thank you for calling. If you know your party’s
extension, please dial the number, followed by the
pound sign now. To speak to an operator, please press
star. the call connects after the
opening sound
2 Transfer to extension Thank you, please hold. you dial an extension after
the welcome message
3 Transfer to operator Please hold. Your call is being transferred to an
operator. you press * after the
welcome message
4 Busy The number you have dialed is busy. the dialed extension is busy
5 No answer No answer from this extension. there is no answer from the
dialed extension
6 Unreachable The number you have dialed is unreachable. the dialed extension is
unreachable
7 Disconnecting Could not connect your call. Disconnecting. the transfer to the operator
or the default extension
fails.