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RADVision SCOPIA 400, User Manual

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RADVision SCOPIA 400 User Manual Download Page 175

Troubleshooting the SCOPIA Gateway

 165

5

T

ROUBLESHOOTING

 

THE

 SCOPIA 

G

ATEWAY

This section covers problems you might encounter when configuring, operating 
and managing the SCOPIA Gatewayand provides suggested actions you can 
perform to solve the problems.

This section describes the following topics:

Checking Your Gateway Environment

 on page 166

Checking Your LAN Environment

 on page 166

Checking Your ISDN Environment

 on page 167

Resolving IP-to-ISDN Call Failure

 on page 167

Resolving ISDN-to-IP Call Failure

 on page 169

Resolving Peer-to-Peer Call Failure

 on page 171

Resolving Intermittent Call Failure

 on page 172

Resolving IP Video Quality Issues

 on page 172

Resolving ISDN Video Quality Issues

 on page 173

Resolving Video Channel Issues

 on page 174

Resolving DTMF Issues

 on page 175

Resolving Caller ID Issues

 on page 176

Summary of Contents for SCOPIA 400

Page 1: ...SCOPIA 400 1000 Gateway version 5 6 User Guide...

Page 2: ...to notify any person of such revisions or changes RADVISION Ltd may make improvements or changes in the product s and or the program s described in this documentation at any time If there is any softw...

Page 3: ...ltimedia Conferencing 8 About Point to Point Conferencing 9 About Multipoint Conferencing 9 About Gateway IP Network Connections 10 About Gateway ISDN Network Connections 10 About Gateway Encryption 1...

Page 4: ...uration 34 Connecting to a PC 35 Setting the IP Address 35 Changing the Configuration Tool Login Password 37 Upgrading Gateway Software 38 Connecting the Gateway to the Network 39 Connecting PRI Lines...

Page 5: ...Changing the Administrator Interface Web Server Port 70 Enabling HTTPS 70 Managing Digital Certificates 71 Configuring Security 76 Configuring SCOPIA 400 Chassis Parameters 77 Viewing the System Sect...

Page 6: ...ettings 128 PRI Ports 128 Serial Ports 131 About Advanced ISDN Settings for PRI Gateways 135 Configuring Port Call Policies 146 Configuring Port Supported Services 148 Viewing Call Information 148 Ref...

Page 7: ...g IP Video Quality Issues 172 Resolving ISDN Video Quality Issues 173 Resolving Video Channel Issues 174 Resolving DTMF Issues 175 Resolving Caller ID Issues 176 6 Using the RADVISION Audio Message Ut...

Page 8: ...viii SCOPIA 400 1000 Gateway User Guide 7 Using the RADVISION Software Upgrade Utility Introduction 189 Launching the Utility 190 Upgrading Software 190 Index 193...

Page 9: ...load Acrobat Reader free of charge from www adobe com Note For hardware specific information relating to the SCOPIA Gateway see the appropriate Platform Guide for the platform on which your Gateway is...

Page 10: ......

Page 11: ...en H 320 endpoints that connect through ISDN and H 323 endpoints that connect through a packet based network For voice over IP the Gateway enables PSTN voice callers to connect from the ISDN network t...

Page 12: ...atures front and rear panel LED indicators that display status for the unit You can also access remote diagnostics of the unit through the Gateway interface Telnet SNMP or a serial port Network load b...

Page 13: ...ges from a second source Hot swap The Gateway features hot swap functionality that you can use to remove and replace Gateway blades under power Conceal caller ID The Gateway supports a conceal caller...

Page 14: ...in ISDN to IP calls and in IP to ISDN calls Encryption support The Gateway supports H 235 compliant AES 128 encryption for calls over IP networks and H 233 and H 234 compliant AES 128 encryption for c...

Page 15: ...ally performs A Law G 711 to Law G 711 translation between the IP and ISDN sides if needed Note When your RADVISION unit includes both a Gateway and an MCU G 728 transcoding is supported on the MCU on...

Page 16: ...orts line echo cancellation H 323 Fast Start and DTMF detection for voice and video calls Supports line echo cancellation and DTMF detection for voice calls IP network connection I10 100Base T Etherne...

Page 17: ...rk Connections on page 10 Encryption interoperability N A KIV 7 KG 194 PRI interface Configurable E1 T1 PRI network interface Support for fractional E1 T1 channel selection Configurable as terminal si...

Page 18: ...IP network to communicate with an H 320 terminal an ISDN phone or a regular phone on a circuit switched public network without having to connect directly to these networks The Gateway allows all IP n...

Page 19: ...r with the RADVISION MCU the RADVISION PRI Gateway enables H 320 ISDN terminals to participate in a mixed ISDN IP multipoint multimedia conference with IP network endpoints see Figure 1 3 For example...

Page 20: ...I ISDN connections When configured as an E1 connection each port provides 30 B channels and one D signaling channel When configured as a T1 connection each port provides 23 B channels and one D signal...

Page 21: ...vides the PRI connection as shown in Figure 1 5 Figure 1 4 Connecting the PRI Gateway Directly to a Central Office Switch Figure 1 5 Connecting the PRI Gateway to a PBX that Provides a PRI Line PRI T...

Page 22: ...way also enables encrypted videoconferencing via satellite with or without RS 366 signaling as shown in Figure 1 7 Figure 1 6 Encrypted Videoconferencing Figure 1 7 Encrypted Videoconferencing via Sat...

Page 23: ...n H 323 endpoints on IP networks connected via a leased line as shown in Figure 1 8 Figure 1 8 Conferencing via Leased Lines V 35 adaptor adaptor leased line RADVISION chassis unit with Serial Gateway...

Page 24: ...er to Peer Connectivity on page 16 ABOUT PRI GATEWAY CALL HANDLING CAPACITY Table 1 3 lists the maximum call handling capacity of the PRI Gateway for different types of calls DTE ISDN ISDN V 35 l a t...

Page 25: ...to it Control and error correction account for the remaining 21 Kbps RESOURCE ALLOCATION ACROSS E1 T1 LINES The Gateway can allocate bandwidth resources to calls across separate E1 or T1 connections...

Page 26: ...sources from each of the two T1 lines both of which have 320 Kbps available In this way the Gateway spreads the call over both T1 lines ABOUT PEER TO PEER CONNECTIVITY The Gateway supports the followi...

Page 27: ...ion Verifying the Package Contents Mounting the SCOPIA 400 Chassis in a 19 inch Rack Mounting the SCOPIA 1000 Chassis in a 19 inch Rack Installing the Gateway Initial Gateway Configuration Connecting...

Page 28: ...module Table 2 1 describes these components Figure 2 1 Gateway Front Panel Table 2 1 Front Panel Components Component Description ETHERNET connector An RJ 45 connector that provides the primary Ethern...

Page 29: ...f when the connection speed is 10 Mbps SWAP RDY LED Hot Swap indication Lights blue when the latches of a board are unlocked and it is safe to remove the board from the chassis Goes off when the board...

Page 30: ...tors RJ 45 connectors that provide the PRI line connections for the specified Gateway ISDN PRI port Table 2 2 PRI Gateway Rear Transition Module Components continued Component Description Table 2 3 Se...

Page 31: ...any metal tool or you could shock yourself SCOPIA 400 chassis Proper clearance at the sides of the unit to allow adequate ventilation and at least 20 cm clearance at the back of the chassis to allow...

Page 32: ...place Ensure that all component slots are populated with a component filled with an air management blade front or covered with a blank filler panel rear Warning Failure to cover open slots could caus...

Page 33: ...onsidered a failure condition Up to 104o F 40 C the SCOPIA 1000 platform supports a single feed failure leaving four power supplies operational where the total chassis load including the fans and posi...

Page 34: ...eway Product Contents SCOPIA 400 chassis with Gateway Gateway blade Gateway Rear Transition Module 2 power cables depending on customer location Terminal cable LAN cable Rack mounting kit two brackets...

Page 35: ...SCOPIA 1000 chassis with 18 air management blades including 18 rear filler panels 2 Ethernet switches 2 Intelligent Shelf Managers ISMs and 2 ISM RTM4820 Rear Transition Modules Terminal cable Termina...

Page 36: ...IA 400 chassis right side up on a hard flat surface with the front panel facing you 3 Position a mounting bracket over the mounting holes on each side of the SCOPIA 400 chassis as shown in Figure 2 4...

Page 37: ...It takes more than one person to safely lift the SCOPIA 1000 chassis Get assistance and use proper lifting techniques when moving the system To prevent damage to the components never use component ha...

Page 38: ...module and the corresponding Rear Transition Module RTM as indicated in Table 2 5 The Gateway module installs in the front of the chassis and provides ISDN or serial functionality The RTM installs in...

Page 39: ...d or while the housing is open INSTALLING THE RTM MODULE This section describes how to install the RTM module in the SCOPIA 400 chassis and in the SCOPIA 1000 chassis The Rear Transition Module RTM pr...

Page 40: ...the chassis 8 Snap the handles forward to secure the RTM module in the slot 9 Secure the RTM module screws Caution Blank faceplates and cover panels serve three important functions they prevent exposu...

Page 41: ...2 Remove the blank panel 3 Remove the new Gateway module from the antistatic bag 4 Press the red buttons and open the handles of the Gateway module 5 Align the edges of the Gateway module with the cha...

Page 42: ...g air through the chassis Do not operate the system unless all blades faceplates front covers and rear covers are in place REMOVING A MODULE This section describes how to remove the SCOPIA Gateway or...

Page 43: ...for the blue SWAP RDY LED to light up The SWAP RDY LED indicates that it is safe to remove the module Note It may take up to one minute for the LED to light up while the Windows operating system is s...

Page 44: ...Y CONFIGURATION Initial monitoring and administration of the Gateway are performed from a remote PC via a serial connection This allows you to access the boot configuration menu of the Gateway At powe...

Page 45: ...NG THE IP ADDRESS This section describes how to use the serial port to configure the unit with an IP address and other address information The serial port on the Gateway front panel is used to assign...

Page 46: ...ks banner scrolls across the computer monitor Note When the Gateway is started for the first time two VxWorks banners appear The configuration option appears after the second banner 7 When the message...

Page 47: ...r default device prompt type the subnet mask without leading zeros and then press Enter If a subnet mask is not used press Enter 12 Allow the unit to complete the reboot process A new emulator session...

Page 48: ...r Q and press Enter to exit UPGRADING GATEWAY SOFTWARE Software upgrades for the Gateway include the software components that are upgraded for the new version and a utility to upload the software to t...

Page 49: ...THE GATEWAY TO THE NETWORK The SCOPIA Gateway can connect to the LAN only through the front panel The Gateway supports a 10 100BaseT full duplex Ethernet interface through an RJ 45 connector Procedure...

Page 50: ...SERIAL GATEWAY CABLE CONNECTIONS AND PIN OUTS This section describes the DTE and DCE cables that you can use with the RADVISION Gateway S40 SP including the following topics Physical Description of D...

Page 51: ...DTE LOS cables The DB 37 connector provides the data interface for the EIA449 RS366 DTE and KIV7 RS366 DTE cables The DB 25 connector provides the RS 366 signaling interface for all Gateway S40 SP ca...

Page 52: ...y User Guide Serial Gateway Cable Connections and Pin outs EIA449 RS366 DTE Figure 2 8 shows the EIA449 RS366 DTE cable Figure 2 8 EIA449 RS366 DTE Cable J1 Male DB 60 J2 Male DB 37 J3 Male DB 25 EIA...

Page 53: ...ateway 43 Serial Gateway Cable Connections and Pin outs EIA530 RS366 DTE Figure 2 9 shows the EIA530 RS366 DTE cable Figure 2 9 EIA530 RS366 DTE Cable J1 Male DB 60 J3 Male DB 25 EIA 530 data RS 366 s...

Page 54: ...Guide Serial Gateway Cable Connections and Pin outs EIA530 RS366 DTE LOS Figure 2 10 shows the EIA530 RS366 DTE LOS cable Figure 2 10 EIA530 RS366 DTE LOS Cable J1 Male DB 60 J3 Male DB 25 EIA 530 dat...

Page 55: ...way 45 Serial Gateway Cable Connections and Pin outs EIA530A RS366 DTE Figure 2 11 shows the EIA530A RS366 DTE cable Figure 2 11 EIA530A RS366 DTE Cable J1 Male DB 60 J3 Male DB 25 EIA 530A data RS 36...

Page 56: ...following DCE cables supplied with the RADVISION Gateway S40 SP V 35 RS366 DCE EIA449 RS366 DCE EIA530 RS366 DCE Note The DB 25 connector provides the data interface for the EIA530 RS366 DCE cable Th...

Page 57: ...way 47 Serial Gateway Cable Connections and Pin outs V 35 RS366 DCE Figure 2 13 shows the V 35 RS366 DCE cable Figure 2 13 V 35 RS366 DCE Cable J1 Male DB 60 J2 Female M 34 Winchester J3 Female DB 25...

Page 58: ...ser Guide Serial Gateway Cable Connections and Pin outs EIA449 RS366 DCE Figure 2 14 shows the EIA449 RS366 DCE cable Figure 2 14 EIA449 RS366 DCE Cable J1 Male DB 60 J2 Female DB 37 J3 Female DB 25 E...

Page 59: ...way 49 Serial Gateway Cable Connections and Pin outs EIA530 RS366 DCE Figure 2 15 shows the EIA530 RS366 DCE cable Figure 2 15 EIA530 RS366 DCE Cable J1 Male DB 60 J3 Female DB 25 EIA 530 data RS 366...

Page 60: ...DTE only EIA 530A LOS DB 25 DTE only V 35 M 34 Shield 1 1 1 1 1 A Transmit Data TXD A 2 4 2 2 2 P Transmit Timing TXC A 15 5 15 15 15 Y Receive Data RXD A 3 6 3 3 3 R Request To Send RTS A 4 7 4 4 4...

Page 61: ...DTR B 23 30 23 23 Carrier Detect DCD B 10 31 10 10 10 Terminal Timing TT B 11 35 11 11 11 W Local Loopback LL 10 18 18 L K Remote Loopback RLB 14 21 21 N Loss of Sync LOS unbalanced 31 36 Loss of Syn...

Page 62: ...outs DATA INTERFACE PIN LAYOUTS This section illustrates the pin layouts for the Serial Gateway cable connectors M 34 CONNECTOR Figure 2 16 shows the M 34 pin assignment Figure 2 16 M 34 Pin Layout J...

Page 63: ...Serial Gateway Cable Connections and Pin outs DB 37 CONNECTOR Figure 2 17 shows the DB 37 pin layout Figure 2 17 DB 37 Pin Layout 2 1 3 5 7 9 11 13 15 17 19 4 6 8 10 12 14 16 18 20 21 22 23 24 25 26...

Page 64: ...0 Gateway User Guide Serial Gateway Cable Connections and Pin outs DB 25 CONNECTOR Figure 2 18 shows the DB 25 pin layout Figure 2 18 DB 25 Pin Layout 2 1 3 5 7 9 11 13 4 6 8 10 12 14 15 16 17 18 19 2...

Page 65: ...ial Gateway Signaling Interface Cable Pin out Signal Name Mnemonic RS 366 DB 25 Shield 1 Digit Present DPR 2 Abandon Call Retry ACR 3 Call Request CRQ 4 Present Next Digit PND 5 Power Indication PWI 6...

Page 66: ...out Figure 2 19 DB 25 Pin Layout CONNECTING THE GATEWAY TO A POWER SOURCE This section describes how to supply power to the Gateway The Gateway is equipped with an autoswitching power supply that supp...

Page 67: ...led in the top slot of a SCOPIA 400 chassis Before You Begin The following requirements are necessary to access the Gateway Administrator web interface A Java compliant browser Microsoft Internet Expl...

Page 68: ...OM To use the online help you must install the help files for the appropriate Gateway in a shared directory on your network and register the directory location in the Administrator interface If you wi...

Page 69: ...nistrator toolbar followed by Refresh 5 You may need to log out and log back in to the Gateway Administrator for the change to take effect NETSCAPE NAVIGATOR USERS Online help files located on the loc...

Page 70: ...60 SCOPIA 400 1000 Gateway User Guide Registering the Online Help...

Page 71: ...rmation About the Gateway Viewing Address Settings Configuring Web Settings Configuring Security Configuring SCOPIA 400 Chassis Parameters About the Gateway Administrator Interface Viewing the Status...

Page 72: ...ay interface Read only User has read only access to the Gateway interface ADDING GATEWAY INTERFACE USERS In the Users tab of the Board section of the Gateway interface you can add Gateway interface us...

Page 73: ...USERS In the Users tab of the Board section of the Gateway interface you can delete Gateway interface users Procedure 1 In the Gateway interface on the sidebar click Board 2 Click the Users tab 3 Sele...

Page 74: ...is field to type a new description and then click Upload on the toolbar Slot number The number of the cPCI slot in the SCOPIA 400 chassis in which this SCOPIA MCU is inserted Serial number The serial...

Page 75: ...Click Update The Licensing and Registration dialog box appears 4 Access the RADVISION web site to register before requesting a new license key by clicking the Click here to register at the web site l...

Page 76: ...reports appear in the Set time to field 4 In the Change field select the unit of time that you want to change Note There is no unit to change AM and PM This designation rolls automatically when the h...

Page 77: ...n the sidebar click Board 2 Click the Basics tab 3 In the Location field enter the location information about the Gateway that you want to display The field displays up to 23 characters 4 On the toolb...

Page 78: ...ess assigned to the Gateway Router IP The address of the router that the Gateway uses Subnet Mask The subnet address that the Gateway uses DNS DNS Server IP The IP address of the Domain Name Server DN...

Page 79: ...IP address setting do any of the following steps In the IP Address field type the IP address you want to assign to the Gateway In the Router IP field type the IP address of the router you want the Ga...

Page 80: ...r interface web server port For additional security you can modify the web server port in the Web tab Procedure 1 In the Gateway interface on the sidebar click Board 2 Click the Web tab 3 In the Web s...

Page 81: ...proceed and display the Administrator login screen Click No to cancel the current operation 3 Type a user name and password 4 Click Login MANAGING DIGITAL CERTIFICATES The Certificate Management Wiza...

Page 82: ...he procedure described at step 6 To generate a certificate request using new information follow the procedure described at step 7 6 Select Using information from the existing certificate and click Nex...

Page 83: ...CERTIFICATE You load an external certificate that has been received from a certificate authority The external certificate must match a pending request for it to be loaded properly Procedure 1 In the...

Page 84: ...ficate Wizard screen displays 4 To renew a certificate request using existing organization information follow the procedure described at step 5 To renew a certificate request using new information fol...

Page 85: ...ck Export Certificate 4 The Certificate Export screen displays 5 Enter a password of up to 16 characters and click OK The File Download screen displays 6 Click Save and save the file to the directory...

Page 86: ...k Management Protocol SNMP File Transfer Protocol FTP and ICMP Internet Control Message Protocol or ping Procedure 1 In the Gateway interface on the sidebar click Board 2 Click the Security tab 3 From...

Page 87: ...rature You can set temperature thresholds in the System section The chassis uses these thresholds to trigger a warning that the ambient temperature exceeds specification and when the temperature has r...

Page 88: ...e alarm The value is measured in Celsius High Enter the temperature value above which the Gateway module turns on the chassis temperature alarm The value is measured in Celsius Status section These LE...

Page 89: ...de the chassis rises above this value 3 In the Low field enter a value in Celsius for the safe temperature threshold The TEMP LED illuminates green to indicate normal operation The TEMP LED blinks gre...

Page 90: ...with Figure 3 1 and Table 3 5 display and list the elements in the Gateway Administrator interface Table 3 4 Gateway Administrator Interface Tabs Tab Name Description Status Displays Gateway resource...

Page 91: ...rator Interface Figure 3 1 Gateway Administrator Interface Table 3 5 Gateway Administrator Interface Elements 1 System button 2 Board button 3 Gateway button 4 Upload button 5 Import button 6 Export b...

Page 92: ...ble 3 6 lists the information in the Status tab 9 Help button 10 Logout button Table 3 5 Gateway Administrator Interface Elements Table 3 6 Status Tab Sections Section Name Description General Status...

Page 93: ...box appears displaying the following information Port 1 and Port 2 Displays the status of each of the B channels and of the D channel for each of the PRI ports Disabled Displays the number of disable...

Page 94: ...ents cause the Gateway to send SNMP traps Gateway resource levels for T 120 enabled and audio transcoded video calls security settings and advanced settings such as load balancing support The followin...

Page 95: ...ettings tab you can select the IP connectivity mode in which the Gateway operates set the address of the gatekeeper with which the Gateway registers and define the way in which the Gateway interacts w...

Page 96: ...the Specify Gatekeeper address option to specify the gatekeeper to which the Gateway registers 6 In the Gatekeeper address field do one of the following Enter the IP address of the gatekeeper to which...

Page 97: ...ically unregistered from the gatekeeper see Serial Ports on page 131 for more information 12 Select the Send load balancing messages RAI check box to enable the sending of RAI messages to the gatekeep...

Page 98: ...IP Connectivity 4 In the IP connectivity mode field choose Peer to Peer Note Changing this setting causes the Gateway to reset 5 In the Peer hunting mode field choose one of the following options Alw...

Page 99: ...a timeout the Gateway receives a Release Complete message from a peer device with a No Resources call rejection reason or one of the other reasons that the Peer to Peer disconnect reason add advanced...

Page 100: ...nting process stops when one of the peer devices accepts the call or when the call is rejected with a disconnect reason When a Gateway has scanned the Peer list section and still cannot connect a call...

Page 101: ...sconnect a call Table 3 7 Disconnect Reasons Number H 323 Call Disconnect Reason 1 There is no available bandwidth 2 Gatekeeper resources have been exhausted 3 The destination cannot be reached 4 The...

Page 102: ...failed and a new one should be made 21 The called party has no H 245 capabilities 22 Facility message sends conference list choice 23 Request to establish H 245 connection 24 An indication from an end...

Page 103: ...ntly and make it part of the dial string 8 In the IVR Operator Extension field set the E 164 number of an endpoint that is registered with the gatekeeper to function as an IVR operator for incoming ca...

Page 104: ...imiters button 4 In the Second number delimiter field enter the character used as a second number delimiter for dialing more than one ISDN number in setting up a 2B call You can use the pound sign ast...

Page 105: ...port G 722 and G 722 1 audio codecs ABOUT AUDIO TRANSCODING The Gateway P20 SP supports audio transcoding through the Audio Transcoder Module TCM Other RADVISION Gateways support audio transcoding thr...

Page 106: ...ized by each call ABOUT T 120 DATA COLLABORATION SUPPORT The Gateway provides full end to end support for T 120 data collaboration sessions provided all terminals support the T 120 standard in their c...

Page 107: ...es the order of requested audio transcoding or choose Disable to disable audio transcoding priority Note When your unit includes both the RADVISION Gateway and the RADVISION MCU G 728 transcoding is s...

Page 108: ...twork The Gateway supports downspeeding at call setup and in mid call With downspeeding when connection problems occur at call setup the Gateway attempts to connect a call at a lower bit rate than tha...

Page 109: ...d system settings or by creating your own settings Quality of Service settings involve configuring the Gateway to add a Quality of Service QoS DiffServ Code Point value in the IP header of outbound pa...

Page 110: ...signaling packets that the Gateway sends out The default value is 26 In the Video Calls section Voice Priority 0 63 field enter a whole number from 0 to 63 to set the DiffServ Code Point value of voic...

Page 111: ...the Disabled events field and click Add to select an event to monitor Or select an event in the Enabled events field and click Remove to remove that event from monitoring 5 Select the Send SNMP Traps...

Page 112: ...teway SNMP Trap Event Types Event Type Trap is sent when State Severity Abnormal disconnect A call has disconnected for a reason other than normal busy or no answer Warning Authentication failure spec...

Page 113: ...formation Corrupt IVR messages on host Corrupt IVR files are present in the Gateway Warning Corrupt WEB data Corrupt web files are present in the Gateway Major Gatekeeper registration state change A c...

Page 114: ...scoder DTMF detector or T 120 resources Warning Network problem A problem occurs on the network TRUE Major FALSE Clear Power down The Gateway is shutting down Information Power up The Gateway has star...

Page 115: ...es mismatch A serial cable is not appropriate for the configured serial port settings Warning Call from non peer H 323 entity rejected The Gateway has rejected an incoming IP call because the source d...

Page 116: ...Configuration exported Configuration is exported via the web interface Information Configuration imported Configuration is imported via the web interface Information Corrupt IVR messages on host Corr...

Page 117: ...ormation RAI status A change in RAI status occurs TRUE Warning FALSE Clear Snmp request with invalid community An SNMP request uses community values that do not match those of the Gateway Warning Snmp...

Page 118: ...tion of a non erroneous event Critical 2 A service affecting event has occurred and immediate corrective action is required Major 3 A service affecting event has occurred and urgent corrective action...

Page 119: ...that is applied to calls thus optimizing the resource allocation utilized by each call The Gateway supports up to 30 video calls on two B channels If transcoding or T 120 capabilities are required the...

Page 120: ...the nearest whole call In the Security section of the Settings tab you can configure Gateway encryption settings Procedure 1 In the Gateway interface on the sidebar click Gateway if not already select...

Page 121: ...rypted calls 6 Click Upload CONFIGURING ADVANCED SETTINGS In the Advanced section of the Settings tab you can configure enable and disable various advanced Gateway settings Procedure 1 In the Gateway...

Page 122: ...force service rate Select to configure the Gateway to ignore the incoming call bearer rate and to use instead the bandwidth specified for the service on the Services tab to process the call If the ser...

Page 123: ...al mechanism operates independently of the downspeeding functionality The ISDN disconnect reasons are 0x12 No user responding 0x39 Bearer capacity not authorized 0x3a Bearer capacity not presently ava...

Page 124: ...ing a call at the IVR internal or TCS4 stage The Gateway sends the T 120 messages before connecting to the IP network endpoint Support sub address at Call Setup unavailable in Gateway S40 SP Sub addre...

Page 125: ...ime it takes to start a call by skipping the H 245 phase and combining the call setup procedure into a single H 225 transaction Select to encapsulate H 245 capabilities exchange and negotiation messag...

Page 126: ...DN rollover when less than n B channels are available field and the number of available B channels falls to 9 The Gateway sends a busy out request message to the PSTN switch The PSTN switch applicatio...

Page 127: ...tones to represent the various keys on the telephone A low tone and a high tone are associated with each button 0 9 and The low tones vary according to the horizontal row in which the tone button is l...

Page 128: ...the IP side to in band signals on the ISDN or serial side Figure 3 2 illustrates IP to ISDN or serial DTMF processing Figure 3 2 IP to ISDN or Serial DTMF Processing Table 3 17 DTMF Tone Assignments...

Page 129: ...the Gateway interface on the sidebar click Gateway if not already selected 2 Click the Settings tab 3 Click Advanced 4 In the IP to ISDN Calls section of the PRI Gateway you can select the Translate...

Page 130: ...check box When selected the Gateway performs the following Converts in band DTMF signals from the ISDN side endpoint to out of band H 245 signals if the IP side endpoint is located on an H 323 networ...

Page 131: ...00 to 3000 Remarks The number must be unique and not used for any other purpose DownSpeed unavailable in Gateway S40 SP Instructs the Gateway to support downspeeding Parameters disable enable Enhanced...

Page 132: ...tus prints for Customer Support use 6 Debugging 8 Extended debugging Remarks We recommend that you do not exceed a NotifyLevel of 6 as this might overload the system with a very large debug message ou...

Page 133: ...restricted or non restricted A service prefix identifies a service The service prefix is an identifier string that can have up to 31 characters Valid characters are 0 to 9 pound asterisk or comma You...

Page 134: ...r not the service is enabled for the specified port Total Displays the total number of services currently defined in the Gateway ADDING OR EDITING SERVICES On the Services tab you can add a new servic...

Page 135: ...dvanced section of the Settings tab Note If the Ignore caller bearer rate and force service rate field is selected when you define a bit rate for a service the service uses the defined bit rate If the...

Page 136: ...close the Advanced dialog box 5 Click the Port Specific tab 6 In the Enable service in ports section select the PRI ports that are enabled for this service 7 Click OK The Gateway interface uploads you...

Page 137: ...is not in use no cable is attached to the PRI line connector Procedure 1 In the Gateway interface on the sidebar click Gateway if not already selected 2 Click the applicable PRI Port or Serial Port t...

Page 138: ...ay P20 SP In the Physical Interface section of the PRI Port tabs you can configure the physical line properties of the specified PRI port Procedure 1 In the Gateway interface on the sidebar click Gate...

Page 139: ...ild Out field choose Long Haul or Short Haul Note You can configure this setting only if you select Japan in the Country field Skip to step 4 otherwise Related Topics Configuring Fractional Channels C...

Page 140: ...ONFIGURING LINE CODING FRAMING AND SIGNALING TYPE In the Physical Interface section of the PRI Port tabs you can configure coding framing and signaling type settings as part of the physical line prope...

Page 141: ...he Gateway serial ports The cables are Y type with split leads at the remote end On one side is either a V 35 RS 449 EIA 530 or EIA 530A connector On the other side is an RS 366 connector Gateway term...

Page 142: ...select DTE in the Interface field The Signaling protocol field is set to RS 366 and disabled when you select DCE in the Interface field 7 In the Incoming default bandwidth field set the rate to which...

Page 143: ...ng control is defined by the standard logic of the Gateway When you check a specific signal option you can force the signal to the on or off state Signals can be on all the time or off all the time En...

Page 144: ...tion Status screen you can view the configured signal state and loopback control settings Procedure 1 In the Gateway interface on the sidebar click Gateway if not already selected 2 Click the applicab...

Page 145: ...displays Table 3 20 Connection Status and Loopback Control Signal Descriptions Signal Description CTS Clear To Send DSR Data Set Ready CI Call Indication DCD Data Carrier Detected DTR Data Terminal Re...

Page 146: ...the NSF Configuration dialog Description Displays a brief description of the advanced ISDN entry NPI Displays the Numbering Plan Identification NPI classification for the ISDN phone number TON Display...

Page 147: ...ages in the format shown in Figure 3 4 Figure 3 4 Network Specific Facility Information Element Format NSF Information Elements contain a number of configurable Octet fields The values entered in thes...

Page 148: ...s appear in the Add ISDN Information Elements dialog box The standard NPI values are For an NPI setting of Unknown the standard integer value is 0 and the standard binary value is 0 For an NPI setting...

Page 149: ...tain values representing the following functions Bits 1 5 The binary Facility Coding Value for the specified feature or service Bit 6 indicates whether the facility is a feature or a service 0 The req...

Page 150: ...lling party number preferred 0 0 0 1 0 Billing number preferred 0 0 0 1 1 Calling party number only 0 0 1 0 0 Billing number only 0 0 1 0 1 Operator 0 0 1 1 0 Pre subscribed Common Carrier Operator 0...

Page 151: ...1 1 Long Distance Service 0 1 0 0 0 International 800 1800 0 1 0 0 1 Reserved 0 1 0 1 0 Reserved 0 1 0 1 1 Reserved 0 1 1 0 0 Reserved 1 0 0 0 0 Multiquest 1 0 0 0 1 Reserved 1 0 0 1 0 800 1 0 0 1 1...

Page 152: ...y it The Add or Edit ISDN Information Elements dialog box appears 5 In the Prefix field enter or edit the prefix for the ISDN information element If you set this field to Default it cannot be edited a...

Page 153: ...e outbound dialed number The options in this field vary according to the options set in the Prefix and Type of Number TON fields Table 3 26 details the possible variations You are now ready to configu...

Page 154: ...tabs to T1 and set the Country field to US All outgoing Q 931 setup messages will contain the NSF IE Table 3 27 Pre configured NSF Settings Pre configured Setting Information Element IE Octets IE 1 O...

Page 155: ...er a value or In the Type field choose Custom and then in the Octet 4 and Octet 5 fields if applicable enter a value Note When you select Binary feature or Binary service in the Type field the Facilit...

Page 156: ...in Gateways that support only one PRI port 5 In the Enable inbound routing methods section you can select incoming call routing methods in the following order of priority DID When selected enables Di...

Page 157: ...0 through 9 You can enter up to 11 digits 9 Serial Gateways only In the Display name for incoming calls field enter an alias for this serial port The Gateway sends this alias to the IP endpoint in ser...

Page 158: ...b displays the following information in table format Call ID Displays the call identifier Source Party Number Displays the alias that identifies the source endpoint of the call Destination Party Numbe...

Page 159: ...ar click Gateway if not already selected 2 In the Calls tab select the Auto Refresh check box VIEWING CALL DETAILS In the Calls tab you can view detailed information for each call currently defined in...

Page 160: ...nc B channels not available in Gateway S40 SP In mid call you can click this button to resynchronize B channels in cases of poor call quality Use this option with extreme caution Resynchronizing B cha...

Page 161: ...the Gateway regardless of whether the source endpoint is located on an ISDN or serial or IP network Encryption Encryption AES 128 displays when the call leg is encrypted Audio Displays the audio trans...

Page 162: ...Message Displays the error message used to report the event Total Displays the total number of reported alarm events Clear All Click to clear all events from the Event Log tab See Table 3 9 for a lis...

Page 163: ...currently active in the Gateway or wait for them to disconnect In maintenance mode you can only modify the following configuration settings Services see About Gateway Services on page 123 for more in...

Page 164: ...he sidebar click Board 2 Make sure that the settings in the Basics Addressing Web and Users tabs are correct Note Date parameters are not saved to the configuration file 3 Click Upload to save these s...

Page 165: ...e appears 3 Click Browse The Choose file dialog box appears 4 Navigate to and select the configuration file you want to import Note The file must have an ini extension 5 Click Open The file path appea...

Page 166: ...156 SCOPIA 400 1000 Gateway User Guide Importing Configuration Files...

Page 167: ...fer also to the serial side of the Serial Gateway The references to B channels refer also to the equivalent bandwidth for the Serial Gateway To obtain the actual serial call rate multiply the number o...

Page 168: ...ts of 9 The service prefix for a voice call 12015294300 The destination phone number including the area code Dialing Example 2 Voice calls with the auto bit rate setting service PRI Gateway and Serial...

Page 169: ...for a 2B video call 1816455318 The destination phone number including the area code The second number delimiter The second number delimiter tells the Gateway to dial the destination phone number a se...

Page 170: ...THE IP NETWORK VIA THE GATEWAY The Gateway is responsible for routing incoming calls to the requested H 323 endpoints on the IP network When a terminal or phone on the ISDN network wants to reach an I...

Page 171: ...one can dial directly to an IP network endpoint The call is still routed through the Gateway but the Gateway is transparent to the person dialing from an ISDN terminal An H 323 endpoint on the IP netw...

Page 172: ...tem If the caller appropriately enters the destination endpoint phone number the IVR connects the caller to the requested IP network endpoint Otherwise the call can be forwarded to an operator The IVR...

Page 173: ...ng endpoint must also support TCS4 This number string consists of 5645000 The Gateway phone number The TCS4 delimiter of the dialing endpoint if required 5776 The extension number of the requested end...

Page 174: ...2 for more information When IVR is enabled you are answered by a recorded message prompting you to enter the destination endpoint phone number If you do not know the destination endpoint number the IV...

Page 175: ...teway Environment on page 166 Checking Your LAN Environment on page 166 Checking Your ISDN Environment on page 167 Resolving IP to ISDN Call Failure on page 167 Resolving ISDN to IP Call Failure on pa...

Page 176: ...the ISDN connectivity to the public ISDN switch or the PBX PABX Verify at Gateway Board or Device LED Monitoring that the far near red yellow LEDs are off If they are on contact the ISDN provider Ser...

Page 177: ...ection signaling protocol and network access settings TE is most commonly used Some Central Switches PBXs PABXs require Double Framing or Extended CRC4 framing At Gateway Port Physical Interface Advan...

Page 178: ...The ECS is set not to accept calls Set the ECS to accept calls at ECS Settings Calls The Gateway service is a substring of an ECS service endpoint E 164 number or MCU service Check the ECS table of en...

Page 179: ...he Gateway Make an ISDN to IP call Verify whether the call reaches the Gateway If the call does not reach the Gateway ask the ISDN provider to check the ISDN Central Switch PBX PABX call routing rules...

Page 180: ...4 number that you dialed during the IVR phase is registered with the gatekeeper You may need to register the LAN endpoint to the gatekeeper with a correct E 164 number Check that the ISDN endpoint DTM...

Page 181: ...er list at Gateway Settings IP Connectivity Ports configuration mismatch In the peer list at Gateway Settings IP Connectivity check that The LAN endpoint is configured with the correct signaling port...

Page 182: ...ADVISION Customer Support Provide the following information to RADVISION Customer Support Gateway traces with level 6 H 323 stack log Possible Causes Verification Steps The LAN port of the unit is not...

Page 183: ...ing Ethereal trace of the Gateway Possible Causes Verification Steps Possible Causes Verification Steps The ISDN connection is not stable and the orange yellow panel LEDs are steady or flickering Call...

Page 184: ...ADVISION Customer Support Provide the following information to RADVISION Customer Support Gateway traces with level 6 H 323 stack log Possible Causes Verification Steps Possible Causes Verification St...

Page 185: ...ate DTMF Signal from ISDN side as Out of band on IP side is checked The Gateway does not properly identify DTMF tones Open a Telnet connection to the Gateway and verify that you see the DTMFs in the G...

Page 186: ...dpoint is set in the ECS to use a fixed Calling Party Number Delete the LAN endpoint line from the ECS Endpoints table and let it register again The ECS is set to use a fixed Calling Party Number At E...

Page 187: ...describes the RADVISION Audio Message Utility and includes the following topics Introduction About Gateway Call Routing Launching the RADVISION Audio Message Utility Playing a Message Recording a Mess...

Page 188: ...ndard utility functions enable you to play record or replace messages The Express Setup guides you through the recording replacing and upload procedure for each message Before You Begin Before you can...

Page 189: ...run the utility double click the IvrRecordingUtility exe file PLAYING A MESSAGE This section describes how to play an audio message Available messages depend upon the device selected in the Target Ty...

Page 190: ...or calling If you know your party s extension please dial the number followed by the pound sign now To speak to an operator please press star the call connects after the opening sound 2 Transfer to ex...

Page 191: ...gn To speak to an operator press star an attempt to connect to an extension fails busy no answer or unreachable The user is allowed to dial the extension number again 9 Transfer to default extension P...

Page 192: ...ld not exceed 2000 KB Procedure 1 From the Message menu select New Recording The New Recording confirmation box appears and the MSsound recording utility is invoked Note MSsound is invoked by default...

Page 193: ...he message type in the Audio Recordings window you wish to replace 3 From the Message menu select Properties The Properties dialog box appears showing the name of the message you selected in the Messa...

Page 194: ...ogin Information section enter the user name and password of the target device as configured in the device network configuration settings 4 Optional Modify the read and write community settings for th...

Page 195: ...ions available in the Target Type drop down list vary according to the RADVISION devices included in your installation The names of audio message files currently uploaded to the target device appear i...

Page 196: ...o change the setup for a particular message by clicking Back USING EXPRESS SETUP This section describes how to use the Express Setup Procedure 1 Click Express Setup in the Tools menu The Express Setup...

Page 197: ...the Express Setup dialog box displays the new list of message types and message files associated with each type 6 Click Upload The Upload dialog box appears 7 Type the IP address of the target device...

Page 198: ...188 SCOPIA 400 1000 Gateway User Guide Using Express Setup...

Page 199: ...twork or modem connection to the RADVISION device You can select either to perform a typical upgrade which includes all the new files or a customized upgrade which enables you to select which files to...

Page 200: ...ON software installed on RADVISION devices Procedure 1 In the General Information section of the Upgrade Utility dialog box enter the IP address of the device you want to upgrade 2 In the Login Inform...

Page 201: ...s you want to upgrade list Note The components displayed vary according to the RADVISION device upgraded Click OK to return to the Upgrade Utility dialog box 5 Click Upgrade to upgrade all components...

Page 202: ...192 SCOPIA 400 1000 Gateway User Guide Upgrading Software...

Page 203: ...g power supply 56 B bandwidth 110 124 132 149 call overhead 15 resource allocation 15 supported 5 basic settings 85 Basics tab 64 65 66 67 board basic settings 67 bonding calls 7 synchronization 125 b...

Page 204: ...rmation elements 145 delete services 126 detect DTMF 119 disconnect calls 152 edit interface users 62 edit service 124 import configuration files 155 refresh call information 149 refresh information 8...

Page 205: ...registering 86 GK LED 18 H H 239 4 117 H 243 4 H 323 call disconnect reason 91 122 fast start 3 115 version 1 87 version 2 or later 87 hot swap 3 I ICMP 76 importing files 155 incoming call routing m...

Page 206: ...16 85 88 disconnect 91 122 hunting module 91 peer hunting mode 88 physical description DCE cable 46 gateway module 18 Rear Transition Module RTM 19 20 pin layout DB 25 54 56 DB 37 53 M 34 52 serial g...

Page 207: ...29 132 signaling type 130 SNMP 76 management 2 trap events 101 102 105 trap servers 4 trap severity enumerations 108 software upgrade utility procedures install and launch 190 use utility 190 Statisti...

Page 208: ...198 SCOPIA 400 1000 Gateway User Guide System section 77 system specific information 152 W web files 103 106 web server 70 Web tab 70 web based management 2...

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