Service
73
12 Service
Pfeiffer Vacuum offers first-class customer service!
● On-Site maintenance for many products
● Overhaul/repair at the nearby Service Location
● Fast replacement with refurbished exchange products in mint condition
● Advice on the most cost-efficient and quickest solution
Detailed information, addresses and forms at:
www.pfeiffer-vacuum.com (Service
).
Overhaul and repair at the Pfeiffer Vacuum Service Center
The following general recommendations will ensure a fast, smooth servicing process:
Fill out the "Service Request/Product Return" form and send it to your local Pfeiffer
Vacuum Service contact.
Include the confirmation on the service request from Pfeiffer Vacuum with your ship-
ment.
Fill out the declaration of contamination and include it in the shipment (mandatory!).
The Declaration of contamination is valid for any product/device including a part ex-
posed to vacuum.
Dismantle all accessories and keep them.
Close all the flange opening ports by using the original protective covers or metallic
airtight blank flanges for contaminated devices.
If possible, send the pump or unit in its original packaging.
Sending contaminated pumps or devices
No devices will be accepted if they are contaminated with micro-biological, explosive, or
radioactive substances. "Hazardous substances" are substances and compounds in ac-
cordance with the hazardous goods regulations (current version).
Neutralize the pump by flushing it with nitrogen or dry air.
Close all openings airtight.
Seal the pump or device in suitable protective film.
Return the pump/device only in a suitable and sturdy transport container and send it
in while following applicable transport conditions.
Pump or device returned without declaration of contamination form fully completed and/
or not secured in suitable packaging will be decontaminated and/or returned at the ship-
per’s expense.
Exchange or repair
The factory operating parameters are always pre-set with exchange or repaired devices.
If you use specific parameters for your application, you have to set these again.
Service orders
All service orders are carried out exclusively according to our general terms and condi-
tions for the repair and maintenance, available on our website.
Summary of Contents for A 1204H
Page 88: ...ETL Mark...
Page 89: ...Certificate of conformance to SEMI...
