Panasonic KX-TVS125 Installation Manual Download | Manualshive

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1.3 SYSTEM BASICS

Installation Manual

27

1.3.3

Which Phone Systems are Compatible?

We recommend integration with the following Panasonic phone systems:

•

Panasonic KX-TD500

•

Panasonic KX-TD1232

•

Panasonic KX-TA1232

•

Panasonic KX-TD816

•

Panasonic KX-TDA series

•

Panasonic KX-TAW series

•

Panasonic KX-TA624

•

Panasonic KX-TD308

We cannot guarantee adequate integration of the VPS with other PBX systems or with
Key Systems. If the customer does not have a recommended Panasonic PBX system,
be sure that the system has the features listed below.

The PBX should have the following features for successful integration:

•

Single line (tip/ring) port circuits (Some PBXs need an OPX card to provide this
connection.)

•

Station to station touchtone signaling

•

Message Waiting Notification from an SLT (single-line telephone)

•

Screened transfer from an SLT

•

Message Waiting Notification on proprietary (multi-line) sets (message waiting lamp
accessed by dialing on/off codes)

If the PBX does not have these features, VPS operation will be limited.

See 3.1.4 PBX Requirements for Integration. You will find the following information about each
feature listed:

•

Description

•

Limitations of the system without the feature

•

Tests to determine whether the PBX has the feature

VOICE MAIL

The recommended Panasonic PBX systems have Follow-on ID and Inband Integration. When
callers are transferred to an extension that is forwarded to Voice Mail, Follow-on ID sends
callers directly to the mailbox. Without Follow-on ID, the caller would have to re-enter the
mailbox number when connected to Voice Mail.

Touchtone Integration enables the VPS to recognize the current state of the call and improve
its call handling performance. When enabled, the PBX informs the VPS of the status of the call
(busy, answered, ringing, etc.) by sending a code with touchtones before sending the normal
call progress tones. For example, when a caller hangs up before making a selection, the PBX
sends # 9 to the VPS port that answered. This informs the VPS that the caller has hung up.
Upon receiving these digits, the VPS goes on-hook and is ready to handle another call.

DPT Integration is available when the VPS is connected to a Panasonic KX-TD/KX-TDA/KX-
TAW series or KX-TA1232 PBX (depending on the software version). This DPT Integration
provides the VPS with more information than Touchtone Integration. This information enables
the system to identify the extension number of the caller, know where from and why the call is

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Summary of Contents for KX-TVS125

Page 1: ...Installation Manual Thank you for purchasing the Panasonic Model KX TVS125 KX TVS225 KX TVS325 Voice Processing System Panasonic Panasonic KX TVS125 KX TVS225 KX TVS325 Panasonic KX TVS125 KXTVS125 TVS125 KX TVS225 KXTVS225 TVS225 KX TVS325 KXTVS325 TVS325 www voicesonic com Phone 877 289 2829 3DQDVRQLF 7HOHSKRQH 6 VWHPV ...

Page 2: ...o be guided to a destination such as an extension a mailbox or a fax machine Many languages can be supported as there are 12 keys on a touchtone phone and you can record up to 100 Custom Service menus One twelfth of these menus can be recorded in one language if you desire Another twelfth can be recorded in another language and so on Thus callers can be guided entirely in their native languages Fo...

Page 3: ...e Enables the VPS to transfer a call to an outside line from the following services Custom Service Call Transfer Service Personal Custom Service Caller ID Callback See page 247 DID Call Routing As well as Caller ID Call Routing up to 200 DID numbers can be assigned to be automatically forwarded to a desired destination The VPS automatically forwards calls from the assigned DID numbers to a program...

Page 4: ...en mailboxes are created See page 333 Additional PBX Connectivity Allows the VPS to be connected to a KX TDA KX TAW series PBX to enable new features such as One Touch Two Way Transfer See page 347 New Utility Commands The following utility commands have been added TURN See page 220 This allows you to easily turn off and turn on System and User prompts PREP See page 221 This allows you to visualiz...

Page 5: ...If it cannot be inserted into the outlet have the outlet replaced by a licensed electrician Unplug and transport the unit to a service technician if the power supply cord is frayed or damaged if the cabinet is cracked or broken or when the unit has been exposed to moisture has been dropped or is not otherwise operating properly Unplug the unit from its power source before cleaning Do not block the...

Page 6: ... ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL WHEN A FAILURE OCCURS WHICH EXPOSES ANY INTERNAL PARTS DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT AND RECONNECT THE POWER FIRST The serial number of this product may be found on the label a...

Page 7: ...s either a registered trademark or a trademark of HILGRAEVE INCORPORATED in the United States and or other countries IBM is a registered trademark of International Business Machines Corporation in the United States Procomm Plus is either a registered trademark or a trademark of DATASTORM TECHNOLOGIES INC in the United States and or other countries Smartcom is either a registered trademark or a tra...

Page 8: ...t but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company For products approved after July 23 2001 the REN for this product is part of the product identifier that has the following format US ACJVM04BKX TVS220 KX TVS125 KX TVS225 US ACJVM04BKX TVS320 KX TVS...

Page 9: ... equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercia...

Page 10: ...OICE MAIL INTEGRATION 32 1 4 1 General 32 1 4 2 Connection Examples KX TVS125 33 1 4 3 Connection Examples KX TVS225 35 1 4 4 Connection Examples KX TVS325 37 2 INSTALLATION 41 2 1 SAFETY PRECAUTIONS 42 2 1 1 Installation 42 2 1 2 Wiring 43 2 1 3 Environmental Requirements 44 2 2 UNPACKING 45 2 3 MOUNTING THE VPS ON THE WALL 46 2 4 FRAME GROUND CONNECTION 48 2 5 INSTALLATION STEPS 49 2 6 INSTALLIN...

Page 11: ...INTEGRATION 102 4 1 1 Why DPT Integration is Important 102 4 2 KX TD500 PROGRAMMING FOR DIGITAL INTEGRATION 104 4 3 KX TDA KX TAW SERIES PROGRAMMING FOR DIGITAL INTEGRATION 114 4 4 CONNECTING THE VPS WITH THE PANASONIC KX TD816 KX TD1232 KX TA1232 AND KX TD308 119 4 4 1 KX TD1232 Software Verification and Programming for DPT Integration via the Manager s Extension 119 4 4 2 KX TD1232 Software Veri...

Page 12: ...49 4 6 10 One Touch Two Way Transfer One Touch TWT Button Assignment 151 4 6 11 Voice Mail Transfer VTR Button Assignment 152 4 6 12 Button Assignment via PC Programming 152 4 6 13 Live Call Screening Activation 153 4 6 14 Two Way Recording TWR into Mailbox 154 4 6 15 Two Way Transfer TWT into Mailbox 154 4 6 16 One Touch Two Way Transfer One Touch TWT into Mailbox 154 4 6 17 Voice Mail Transfer V...

Page 13: ...LN 205 7 2 3 Set Password PASS 205 7 2 4 Set Time TIME 206 7 2 5 Print Reports at Specified Time PSET 207 7 2 6 Error Log Display ELOG 208 7 2 7 Saving the System Data to the Backup Device SAVE 210 7 2 8 Loading New or Saved Data to the VPS LOAD 212 7 2 9 Print All of the VPS Parameters GPRN 213 7 2 10 Program Version Display VERS 213 7 2 11 Custom Service Report CREP 214 7 2 12 Custom Service Men...

Page 14: ...INISTRATION SERVICE SETTINGS 304 B5 1 Automated Attendant Parameters 304 B5 2 Custom Service 311 B5 3 Intelligent Call Handling 314 B5 4 Toll Saver 318 B6 SYSTEM ADMINISTRATION SYSTEM PARAMETER SETTINGS 319 B6 1 System Group Assignment 319 B6 2 Time Group Service 322 B6 3 Holiday Setting 326 B6 4 Daylight Saving Time DST 328 B6 5 Prompt Setting 329 B6 6 System Caller Name Announcement 331 B6 7 Sys...

Page 15: ...ER S GUIDE 387 D1 ACCESSING THE MESSAGE MANAGER S MAILBOX 388 D2 MANAGING THE GENERAL DELIVERY MAILBOX 389 D3 SETTING UP MESSAGE WAITING NOTIFICATION 391 D4 CUSTOMIZING THE MESSAGE MANAGER S MAILBOX 394 D5 SETTING THE SYSTEM CLOCK 396 D6 RECORDING MESSAGES 398 D7 REMOTE CALL FORWARDING SET 403 D8 LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE 405 D9 LIST OF MODIFIABLE PROMPTS 407 Glossary 461 Index...

Page 16: ...16 Installation Manual ...

Page 17: ...Installation Manual 17 Section 1 VOICE PROCESSING SYSTEM OVERVIEW ...

Page 18: ... numbers for each available extension or mailbox Callers who know the extension of the person they wish to reach may dial the extension number at any time Callers with rotary phones are transferred to a preprogrammed destination which is often an operator or the General Delivery Mailbox to leave a message Sending Messages Callers can review and edit messages before leaving them in a mailbox Subscr...

Page 19: ...2 KX TD816 KX TD308 and the KX TDA KX TAW series The call then rings at the next available phone The VPS supports UCD functions with very limited capabilities Because the incoming call is forwarded as an intercom path and not a DIL direct in line the following items will not work time table overflow function DISA message from a DISA card IRNA Integration with the wrong PBX or with certain Key Syst...

Page 20: ...the Message Manager s Mailbox These messages include Company Greetings Company Name Department Dialing menu Custom Service menus voice labels for System Group Distribution Lists user prompts multilingual selection menu and System Caller Names 1 2 3 Subscriber Use System users are called subscribers Subscribers are assigned personal mailboxes which they can customize in the following ways Setting t...

Page 21: ...ports The KX TVS225 is initially configured with 4 ports and approximately 64 h of storage and can be expanded to support 12 ports The KX TVS325 is initially configured with 4 ports and approximately 128 h of storage and can be expanded to support 24 ports 1 3 2 System Components Main Cabinet All Models Note EIA port is at SELV Panasonic Panasonic Power Indicator Power Switch AC Inlet RS 232C Conn...

Page 22: ...orts 1 12 are at TNV POWER SLOT1 SLOT2 SLOT3 Ferrite Core Rotary Switch Slot for an optional KX TVS102 card Factory installed KX TVS204 card Power Indicator Grounding Strap 3 5 Hard Disk Drive POWER SLOT1 SLOT2 SLOT3 Ferrite Core Rotary Switch Factory installed KX TVS204 card Slots For Optional Port Cards Power Indicator Grounding Strap 3 5 Hard Disk Drive ...

Page 23: ... power line surges and should only be replaced with the same type Please see the fuse socket on the cabinet for the value of the fuse AC Inlet Connects the power cable to an AC outlet dedicated to the VPS Power Switch Starts the system and begins the self test SAFETY PRECAUTION When making any connections or removing the cover be sure the power switch is switched off Internal Modem Card KX TVS325 ...

Page 24: ...nd all ports are set for Voice Mail service 4 Reserved 5 Initializes the VPS Clears all voice data except User 1 and User 2 prompts and returns all system parameters to the default setting 6 Test Mode Hard Disk Drive Read Write Test 7 Reserved 8 Initializes the VPS Clears all voice data and returns all system parameters to the default setting CAUTION User 1 and User 2 Prompts will be erased 9 11 R...

Page 25: ...ated Attendant service 3 Auto Configuration is automatically completed and all ports are set for Voice Mail service 4 Reserved 5 Initializes the VPS Clears all voice data except User 1 and User 2 prompts and returns all system parameters to the default setting 6 Test Mode Hard Disk Drive Read Write Test 7 Reserved 8 Initializes the VPS Clears all voice data and returns all system parameters to the...

Page 26: ...eration Call Progress Tone Detection KX TVS204 consists of a telephone line interface and a DSP The telephone interface of the KX TVS204 transmits and receives ONLY digital signals with a Panasonic KX TD KX TDA KX TAW series or KX TA1232 Digital PBX The DSP has the same features as the KX TVS102 Hard Disk Drive One system Stores the proprietary system program the system administration table and th...

Page 27: ...escription Limitations of the system without the feature Tests to determine whether the PBX has the feature VOICE MAIL The recommended Panasonic PBX systems have Follow on ID and Inband Integration When callers are transferred to an extension that is forwarded to Voice Mail Follow on ID sends callers directly to the mailbox Without Follow on ID the caller would have to re enter the mailbox number ...

Page 28: ...e HyperTerminal by HILGRAEVE Use the personal computer to program the VPS Terminal emulation software enables the keyboard to be used as a data entry device While both the personal computer and data terminal are working the personal computer allows screens to be saved in a file throughout the process It is often helpful to retrieve these files later if technical support is needed 1 3 5 Specificati...

Page 29: ...y An internal modem card is installed in the KX TVS325 prior to factory shipment This card is necessary for programming and maintenance from remote locations The maximum data transfer rate of the internal modem is 33600 bps Table 1 4 KX TVS125 KX TVS225 KX TVS325 One Hard Disk Drive One Port Card KX TVS204 One Optional Port Card Slot for KX TVS102 Card One RS 232C Connector One Rotary Switch One H...

Page 30: ...The guideline above 6 1 usually works well with moderate traffic However this may have to be modified for heavy traffic Recommendations are outlined in the following charts Notes The KX TVS125 can support a maximum of 6 ports The KX TVS225 can support a maximum of 12 ports The KX TVS325 can support a maximum of 24 ports CO Lines Port 1 6 1 7 12 2 13 18 3 19 24 4 25 30 5 31 36 6 37 42 7 43 48 8 49 ...

Page 31: ...e preceding recommendations for Automated Attendant ports may have to be modified for heavy traffic CO Lines Port 1 4 1 5 8 2 9 12 3 13 16 4 17 20 5 21 24 6 25 28 7 29 32 8 33 36 9 37 40 10 41 44 11 45 48 12 49 52 13 53 56 14 57 60 15 61 64 16 65 68 17 69 72 18 73 76 19 77 80 20 81 84 21 85 88 22 89 92 23 93 96 24 VPS PBX ...

Page 32: ...en the VPS and the PBX through DPT Integration the PBX and VPS must be programmed to work together DPT Integration is available when the VPS is connected to a KX TD KX TDA KX TAW series or KX TA1232 PBX with the proper software level Note To use DPT Integration the lowest numbered jack of the VPS must be connected to the lowest numbered jack assigned as a Voice Mail Port Assignment in the PBX See ...

Page 33: ...s not available for installing the KX TVS204 card Connection Example KX TVS204 1 KX TVS102 1 DPT Integration Mode Connect the odd numbered jack on the KX TVS102 card to your PBX see the diagram above The VPS will support 2 ports for the KX TVS102 card with only one jack connected Note Do not connect the even numbered jacks on the KX TVS102 card PBX KX TD1232 KX TVS125 Jack 4 Jack 3 Port 5 Port 6 J...

Page 34: ...cks on each KX TVS102 card to your PBX see the diagram above The VPS will support 2 ports for each KX TVS102 card with both jacks connected PBX KX TD1232 KX TVS125 Jack 2 Port 2 Jack 1 Port 1 Jack 1 Jack 2 SLOT 1 Jack 4 Port 4 Jack 3 Port 3 Jack 3 Jack 4 SLOT 2 SLOT1 SLOT2 SLOT3 Telephone Line Modular Jacks The lowest numbered jack on the slot SLOT1 ...

Page 35: ...X to 6 jacks of the KX TVS225 Note The KX TA1232 supports a maximum of 4 jacks as VPS ports Connection Example KX TVS204 3 PBX KX TD1232 Jack 4 SLOT 2 Jack 4 Port 7 Port 8 Jack 3 Port 5 Port 6 SLOT 1 SLOT 3 Jack 2 Port 3 Port 4 Jack 1 Port 1 Port 2 KX TVS225 Jack 3 Jack 2 Jack 6 Jack 5 Jack 1 Assigned as DPT VPS ports Jack 6 Port 11 Port 12 Jack 5 Port 9 Port 10 SLOT1 SLOT2 SLOT3 Telephone Line Mo...

Page 36: ... support 2 ports for each KX TVS102 card with only one jack connected Note Do not connect the even numbered jacks on the KX TVS102 card PBX KX TD1232 SLOT 2 Jack 4 Jack 3 Port 5 Port 6 SLOT 1 SLOT 3 Jack 2 Jack 1 Port 1 Port 2 KX TVS225 Jack 2 Jack 3 Jack 1 Assigned as DPT VPS ports Jack 6 Jack 5 Port 9 Port 10 SLOT1 SLOT2 SLOT3 Telephone Line Modular Jacks The lowest numbered jack on the slot SLO...

Page 37: ...VS325 DPT Integration For example when you mount 6 KX TVS204 cards you can use 24 VPS ports in total by connecting 12 jacks of the KX TD KX TDA KX TAW series or KX TA1232 PBX to 12 jacks of the VPS Note The KX TA1232 supports a maximum of 4 jacks as VPS ports PBX KX TD1232 Jack 4 SLOT 2 Jack 4 Port 6 Jack 3 Port 5 SLOT 1 SLOT 3 Jack 2 Port 2 Jack 1 Port 1 KX TVS225 Jack 3 Jack 2 Jack 6 Jack 5 Jack...

Page 38: ... Jack 5 Jack 1 Assigned as DPT VPS ports Jack 8 SLOT 4 Jack 8 Port 15 Port 16 Jack 7 Port 13 Port 14 Jack 7 Jack 2 SLOT 5 Jack 10 Port 19 Port 20 Jack 9 Port 17 Port 18 Jack 1 Jack 4 SLOT 6 Jack 12 Port 23 Port 24 Jack 11 Port 21 Port 22 Jack 3 Jack 6 Port 11 Port 12 Jack 5 Port 9 Port 10 VPS Card 2 VPS Card 1 SLOT 6 MODEM SLOT 5 SLOT 4 SLOT 3 SLOT 2 SLOT 1 Telephone Line Modular Jacks The lowest ...

Page 39: ...nect the even numbered jacks on the KX TVS102 card PBX KX TD500 VPS Jack 2 Jack 1 Port 1 Port 2 Jack 1 Jack 4 Jack 3 Port 5 Port 6 Jack 2 Jack 6 Jack 5 Port 9 Port 10 Jack 3 Jack 8 Jack 7 Port 13 Port 14 Jack 4 Jack 10 Jack 9 Port 17 Port 18 Jack 5 Jack 12 Jack 11 Port 21 Port 22 Jack 6 Assigned as DPT VPS ports VPS Card 1 SLOT 6 MODEM SLOT 5 SLOT 4 SLOT 3 SLOT 2 SLOT 1 Telephone Line Modular Jack...

Page 40: ...d with both jacks connected PBX VPS Jack 6 Jack 6 Port 10 Jack 5 Port 9 Jack 5 Jack 4 Jack 4 Port 6 Jack 3 Port 5 Jack 3 Jack 8 Jack 8 Port 14 Jack 7 Port 13 Jack 7 Jack 10 Jack 10 Port 18 Jack 9 Port 17 Jack 9 Jack 12 Jack 12 Port 22 Jack 11 Port 21 Jack 11 Jack 2 Jack 2 Port 2 Jack 1 Port 1 Jack 1 SLOT 2 SLOT 1 SLOT 3 SLOT 4 SLOT 5 SLOT 6 SLOT 6 MODEM SLOT 5 SLOT 4 SLOT 3 SLOT 2 SLOT 1 Telephone...

Page 41: ...Installation Manual 41 Section 2 INSTALLATION ...

Page 42: ...lfuric gas may damage the equipment or contacts where shocks or vibrations are frequent or strong in dusty places or places where water or oil may come in contact with the unit near high frequency generating devices such as sewing machines elevators or electric welders on or near computers telexes or other office equipment near microwave ovens or air conditioners Ideally the VPS should not be in t...

Page 43: ...quipment with the VPS Induction noise from such equipment may interrupt the VPS operation When making any connections or removing the cover be sure the power switch is turned off When installing telephone wiring basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following Never install telephone wiring during a lightning...

Page 44: ...perature Table 2 1 Hard Disk Drive Usage Environment Operating Temperature 5 C to 40 C 41 F to 104 F Operating Humidity See Graph 1 below Shock Under 5 G Vibration 5 Hz to 22 Hz 0 0042 cm 0 020 inch displacement double amplitude 1 octave per minute 23 Hz to 350 Hz Under 0 5 G Magnetic Field DC 0 6 mT to 700 kHz 0 7 µT 700 kHz to 1 5 MHz 3 µT 0 10 20 30 40 50 60 70 80 90 100 55 15 35 45 25 5 131 C ...

Page 45: ...2 2 UNPACKING Installation Manual 45 2 2 UNPACKING Unpack the box and check the items below Table 2 2 Main Unit 1 AC Cord 1 Screws Wall Mounting 3 Anchor Plugs Wall Mounting 3 ...

Page 46: ...ht of the VPS If screws other than the ones supplied are used use the same sized diameter screws as the enclosed ones To Mount on a Wooden Wall 1 Place the template included on the wall to mark the 3 screw positions 2 Install the 3 screws included accessories into the wall 3 Hook the unit on the screw heads Template Wooden Wall Drive the screw to this position ...

Page 47: ... to mark the 3 screw positions 2 Drill 3 holes and drive the anchor plugs included with a hammer flush with the wall 3 Install the 3 screws into the anchor plugs 4 Hook the unit on the screw heads Template 29 mm 1 1 8 inch To the wall surface Anchor Plug Concrete or Mortar Wall 6 4 mm 1 4 inch Drive the screw to this position ...

Page 48: ... points on the wall outlet The reading obtained should be 108 V AC 132 V AC 3 Move one of the meter probes to the third prong terminal GND Either the same reading or a reading of 0 V should be obtained 4 If a reading of 0 V at 1 terminal and a reading of 108 V AC 132 V AC at the other terminal is not obtained the outlet is not properly grounded This condition should be corrected by a qualified ele...

Page 49: ...ed installed near the equipment and is easily accessible 4 If necessary install optional port expansion cards see 2 6 INSTALLING PORT EXPANSION CARDS KX TVS102 OR KX TVS204 5 Standard Initialization For DPT Integration Connection a Program the ports of the PBX for voice processing see Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX T DIGITAL PBX Program the KX TD500 the KX TD1232 the KX TA1232...

Page 50: ...D308 is correctly set in System Program 117 The programming on the KX TD500 is correctly set in the 1 4 VPS DPT Port Assignment screen The programming on the KX TDA KX TAW series is correctly set in the 3 Groups 7 VM DPT Group 2 Unit Setting and 1 Configuration 8 Extension Port screens 8 Set up Class of Service COS for each user Customize voice prompts if necessary see Appendix B SYSTEM ADMINISTRA...

Page 51: ...rd are installed The KX TVS225 can handle up to 12 ports simultaneously when 3 KX TVS204 port cards are installed The KX TVS325 can handle up to 24 ports simultaneously when 6 KX TVS204 port cards are installed The KX TVS125 KX TVS225 and KX TVS325 have one port expansion card KX TVS204 installed prior to factory shipment CAUTION Before installing an optional port card it is very important that th...

Page 52: ...X TVS204 Port Card 1 Remove the adhesive tape from the card 2 KX TVS102 only Loosen remove and discard the screw under the tape with a screwdriver 3 Loosen two screws on the right side of the main unit then open the front cover in the direction of arrow KX TVS102 Card KX TVS204 Card A Panasonic Panasonic A All Models ...

Page 53: ...s KX TVS325 SLOT1 SLOT2 SLOT3 KX TVS225 SLOT1 SLOT2 SLOT3 KX TVS125 KX TVS102 Card KX TVS225 Guide Rail KX TVS325 SLOT1 SLOT2 SLOT3 Guide Rails KX TVS125 SLOT1 SLOT2 SLOT3 Guide Rails Note Remove the factory installed KX TVS204 card from SLOT1 for lnband integration KX TVS204 Card Note SLOT 2 of the KX TVS125 is not available for installing the KX TVS204 card SLOT 3 SLOT 2 SLOT 1 Guide Rails KX TV...

Page 54: ... both ends of the card firmly then fix the grounding strap to the unit with a screwdriver KX TVS102 Card KX TVS225 SLOT 3 SLOT 2 SLOT 1 Latches KX TVS125 SLOT 3 SLOT 2 SLOT 1 Latches Latches KX TVS325 Card Latch Press KX TVS204 Card Latches KX TVS325 SLOT 3 SLOT 2 SLOT 1 Latches KX TVS225 Press Card Latch ...

Page 55: ...Clip Ferrite Core Insert your finger into the opening of either one of the two ferrite cores and open it as shown below Notes The illustration above is for the KX TVS325 as an example please refer to it for the KX TVS125 and KX TVS225 The KX TVS125 and KX TVS225 are equipped with only one ferrite core The ferrite core for the KX TVS125 and KX TVS225 has the lock on the right side Y G R B Y G R B 4...

Page 56: ...de the telephone cord through a ferrite core and under the cable clip Close the ferrite core and the cable clip Telephone Line Modular Jacks 2 7 4 Port Cards There are 2 types of port expansion cards see 2 6 INSTALLING PORT EXPANSION CARDS KX TVS102 OR KX TVS204 Four Digital ports expansion card KX TVS204 Two Digital Analog ports expansion card KX TVS102 One KX TVS204 card 2 jacks can support 4 VP...

Page 57: ...ts can be used For example when you mount the KX TVS204 in SLOT 1 the VPS supports ports 1 4 When the KX TVS102 is installed in SLOT 1 the VPS is only able to support ports 1 and 2 When installing ensure that the proper number of VPS ports have been set up and correspond to the port parameters established by the System Administrator See Table 2 4 Card Configuration Examples DPT Integration KX TVS1...

Page 58: ...Card Configuration Examples DPT Integration KX TVS325 for card configuration examples and the available number of ports in each case Table 2 5 Card Configuration Examples DPT Integration KX TVS225 Example No SLOT 3 Port 9 12 SLOT 2 Port 5 8 SLOT 1 Port 1 4 Total Number of Ports 1 TVS204 Port 9 12 TVS204 Port 5 8 TVS204 Port 1 4 12 2 TVS102 Port 9 10 TVS102 Port 5 6 TVS102 Port 1 2 6 3 TVS102 Port ...

Page 59: ...ted to the Central Office via your PBX This will save you a CO line However the actual data transfer rate of the internal modem maximum 33600 bps will be subject to the throughput limitations of the PBX If you start the VPS with the internal modem card properly installed the following message will appear on the screen Modem Card Initialization Completed If Modem Card Initialization Failed appears ...

Page 60: ...rformed Communication parameters of the VPS have been set to the following values at the factory 2 8 2 Connecting the RS 232C Cable RECOMMENDED Before connecting the cable switch off the power on both the data terminal and the VPS Insert the RS 232C cable into the VPS with the connector indicating the same direction The cable must be shielded and no longer than 2 m 6 5 feet Table 2 7 COMMUNICATION...

Page 61: ...ls Data Terminal Ready DTR output This signal line is turned on by the unit to indicate that it is RS 232C on line Circuit DTR ON does not indicate that communication has been established with the terminal printer It is switched off when the unit is RS 232C off line Table 2 8 Pin Configuration of the RS 232C Pin Number Signal Name Circuit Type RS 232C CCITT 1 2 FG TXD Frame Ground Transmitted Data...

Page 62: ...2 8 TERMINAL CONNECTION 62 Installation Manual ...

Page 63: ...Installation Manual 63 Section 3 INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS ...

Page 64: ...tant The VPS works well with most PBXs because its connections are made through a standard single line tip ring telephone interface However the VPS operation depends on the capabilities and features provided by the PBX its performance will vary when connected with different PBX systems For example Follow on or Called Party ID is a feature of the PBX If the PBX does not have this feature the VPS ca...

Page 65: ...vide all the capabilities listed in this section Following are the minimum current and voltages that the PBX must supply Station to Station Touchtone Signaling For system users to access VPS services and features they must be able to send touchtones from their telephones to the VPS port As a general rule SLT sets can perform station to station touchtone signaling however many proprietary telephone...

Page 66: ...must provide a screened transfer from an SLT for the VPS to function properly A screened transfer 1 Puts the caller on hold usually with a hookswitch flash 2 Dials the extension 3 Checks to see if the called subscriber is in out or on another line and whether or not that subscriber accepts the transfer 4 Completes the transfer by going on hook or returns to the caller to say that the party is busy...

Page 67: ... a PBX other than a KX T series PBX Each port on the VPS should match the type of signaling the PBX expects If you need to change these settings refer to the PBX manual or customer support office to get the correct values for these settings Flash Time 100 ms 300 ms 600 ms 900 ms The minimum length of time that the PBX requires to recognize a hookswitch flash Choose the amount that is equal to or g...

Page 68: ... call to an extension that belongs to the Alternate Extension Group This is useful for extensions that need a special transfer procedure i e blind transfer such as modem extensions Example FTXD hookswitch flash dial tone dial extn hang up Reconnect Sequence on Busy Tells the VPS how to return to the caller if the called extension is busy PBXs differ in how they handle this function Test from an SL...

Page 69: ...all State Sent to the Voice Mail Port When 1 Ringback Tone The extension dialed is ringing 2 Busy Tone The extension dialed is busy 3 Reorder Tone An invalid extension number is dialed or the call is inadvertently connected to another Voice Mail port also heard when no touchtone receiver is available to the Voice Mail extension 4 DND The extension dialed has set DND feature Do Not Disturb 5 Answer...

Page 70: ...to Outside Reconnect Sequence on No Answer This parameter specifies the sequence the VPS uses to reconnect the line when the transferred party does not answer EFA Transfer Sequence This parameter specifies the sequence the VPS uses to transfer calls to outside lines using EFA External Feature Access EFA Transfer Reconnect Sequence on Busy This parameter specifies the sequence the VPS uses to recon...

Page 71: ... of the received digits Additional Dial This parameter specifies the number to be added to the telephone number sent from the PBX to make up a telephone number for a local area international long distance call The number is added to the beginning of the received digits VPS Port Parameters These parameters specify the extension numbers of VPS ports Extension Number of VPS Port 1 24 This parameter s...

Page 72: ...ne Inband Inband Inband Inband Inband Inband Inband OperatorTransfer Sequence FX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A Extension Transfer Sequence FX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A Alternate Extension Transfer Sequence FX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A Reconnect Sequence on Busy FWW FWW FWW FWW FWW FWW FWW FWW Reconnect Sequence on No Answer FWW FWW FWW FWW FWW FWW ...

Page 73: ...gram 103 to turn on Touchtone Integration On extensions with the Voice Mail port parameter enabled the KX TA624 can send codes touchtones to indicate call states this increases VPS efficiency Codes apply to all transferred calls outside calls only indicate disconnect provided the KX TA624 is programmed for CPC Detection and the Central Office sends the CPC signal Refer to the Table 3 3 SEQUENCE CO...

Page 74: ...calls not answered by the operator Operator Backup Flexible Ringing Assignment For each outside CO line use System Programs 408 Day Mode 409 Night Mode and 410 Lunch Mode to enable ringing at the operator s extension jack Delayed Ringing Assignment To give the operator time to answer the call before the VPS picks up we recommend setting the delay to a few seconds for each extension connected to th...

Page 75: ...r PBX is a third party telephone system You have a KX TD500 but all the extension cards are analog types You have a KX TD500 but the DHLC DLC cards are ancient versions therefore cannot support DPT Integration 1 Assignment of the extension card to be connected to the VPS a Go to the 1 1 Slot Assignment screen b Assign the slot card type to be installed to DHLC HLC SLC ESLC or SLC M SLT interface s...

Page 76: ...eck the available directory numbers Note This program allows you to assign an extension number to each Voice Mail port To reach the Voice Mail system users dial these extension numbers d Assign Extension Group No for the port Note Specify the extension group number 126 or 127 by default to which VM or AA extension groups have been assigned Group numbers 1 to 128 are available to the VPS through ad...

Page 77: ...xtension line to be connected to the VPS a Go to the 4 2 Extension Line screen b Set Data Line Mode to Yes c Click Apply to save the changed data Note This program prevents the VM port from being interrupted by Call Waiting Hold Recall and Executive Busy Override features during a call Screen output ...

Page 78: ...to Recommended Settings 2 The VPS answers when an extension user does not take the call after a specified number of rings Go to Recommended Settings 3 Recommended Settings 1 If the VPS is answering all incoming outside calls a Assignment of DIL 1 1 line 1 Go to the 4 1 Trunk Line screen 2 Assign Destination Day Night Lunch Break for each trunk CO line to a specific extension number VPS port 3 Clic...

Page 79: ...e calls not answered by the Operator Operator backup a Assignment of DIL 1 1 line 1 Go to the 4 1 Trunk Line screen 2 Assign Destination Day Night Lunch Break for each trunk CO line to a specific extension number 3 Click Apply to save the changed data Note Specify the FDN for the extension group to which Operator has been assigned Screen output ...

Page 80: ...ent of IRNA Intercept Routing No Answer destination 1 Go to the 3 1 Trunk Group screen 2 Assign Intercept Destination Day Night for the trunk CO line group 3 Click Apply to save the changed data Note Specify the FDN for the extension group to which VM or AA has been assigned Screen output ...

Page 81: ...nment of IRNA Intercept Routing No Answer timer 1 Go to the 2 4 System Timer 1 2 screen 2 Assign Intercept Time parameter 3 Click Apply to save the changed data Note This parameter tells the KX TD500 how long to let a call ring at an extension before forwarding redirecting Screen output ...

Page 82: ... 3 If the VPS is only answering incoming outside calls not answered by user extensions a Assignment of DIL 1 1 line 1 Go to the 4 1 Trunk Line screen 2 Assign Destination Day Night Lunch Break for each trunk CO line to a specific extension number 3 Click Apply to save the changed data Screen output ...

Page 83: ...ent of IRNA Intercept Routing No Answer destination 1 Go to the 3 1 Trunk Group screen 2 Assign Intercept Destination Day Night for the trunk CO line group 3 Click Apply to save the changed data Note Specify the FDN for the extension group to which VM or AA has been assigned Screen output ...

Page 84: ...ll ring at an extension before forwarding redirecting Screen output 3 3 4 KX TD816 KX TD1232 KX TA1232 and KX TD308 Programming for Inband Integration via the Manager s Extension Select a maximum of 2 station ports to be connected to the VPS Plug each station into a Voice Mail port Go into System Program 602 and assign the Voice Mail stations to a different extension group By default all stations ...

Page 85: ...enu 2 Choose Station from the System Data Programming Main Menu System Data Programming Main Menu 3 Choose Station Setting from the Station Menu Station Menu 1 System Data Programming BATCH 2 System Data Programming INTERACTIVE 3 Disk File Management 4 DSHS Management 5 DSHS Connect Disconnect 6 Quit Select the number 1 Line 2 Station 3 System 4 Toll Restriction 5 ARS 6 Aux Ports 7 Additional Func...

Page 86: ... N N N N N N N 1 N N N N N N N N Stop Rec 1 N N N N N N N N 1 N N N N N N N N Stop Rec 1 N N N N N N N N 1 N N N N N N N N Stop Rec 8 N N N N N N N N 1 N N N N N N N N Stop Rec 8 N N N N N N N N 1 N N N N N N N N Stop Rec 1 N N N N N N N N 1 N N N N N N N N Stop Rec 1 N N N N N N N N FWD N A Time Cordless PITS 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 N N N N N N N N 01 Day Night 02 Class of...

Page 87: ...ey Off Hook Monitor Adjust Time PBX Code Caller ID Extension EXP 1 Not Stored EXP 2 Not Stored EXP 3 Not Stored EXP 4 Not Stored CO C T D P D C CPC DIL 1 1 No O R I P T I Detection EXT No L F N G A S M D Out Night Mode Day 01 Y 1 D 10 80 N Disable EXT 205 EXT 205 02 Y 2 D 10 80 N Disable EXT 205 EXT 205 03 Y 3 D 10 80 N Disable EXT 205 EXT 205 04 Y 4 D 10 80 N Disable EXT 205 EXT 205 05 Y 5 D 10 8...

Page 88: ...e Station ALT S from the System Data Programming Main Menu System Data Programming Main Menu 3 Choose Settings 1 in the Sub Menu Sub Menu 4 Choose which single line extensions will be attached to Voice Mail If using XDP ports enable XDP for the connect jacks Place Voice Mail extensions in Extension Group 8 1 System Date Programming BATCH 2 System Date Programming INTERACTIVE 3 Disk File Management...

Page 89: ...ogramming Main Menu Jack Ext Name XDP EXG Day Night LCS Mode DoorPhone 1 Y Y STOP REC 1 N N 1 N N STOP REC 1 N N 1 N N STOP REC 1 N N 1 N N STOP REC 1 N N 1 N N STOP REC 8 N N 1 N N STOP REC 1 N N 1 N N STOP REC 1 N N 1 N N STOP REC 1 N N 1 1 11 N 1 2 21 2 1 12 N 2 2 22 3 1 13 N 3 2 23 4 1 14 N 4 2 24 5 1 15 Y 5 2 25 6 1 16 N 6 2 26 7 1 17 N 7 2 27 8 1 18 N 8 2 28 Auxports ALT U Manager ALT M Syst...

Page 90: ...al F loating Extensions Fle X ible Numbers M iscellaneous P H antom Extensions Seria L Interface S P ecial Carrier T imers Add F U nctions SYSTEM Add Functions C OS V M Status Command DTMF Set Voice Mail Inte G ration A I R D E F X M H L P T U C V G Automatic Access Priority Call Hunting EXG No Automatic Hold By CO Button Automatic Hold By DSS Button SPD TRS Override FAX Transfer Extension Caller ...

Page 91: ...nu and program all lines DIL to the first extension of the Voice Mail hunt group Sub Menu CO Line Setting AuxPorts ALT U Manager ALT M System ALT Y CO Line ALT L Station ALT S TRS ALT T ARS ALT A Settings 1 1 Settings 2 2 I ntercept Timers PBX Access Code I CO CPC CPC DIL DAY NIGHT EXT NO 1 1 Signal Detection Incoming Signal Detection Outgoing 1 400 ms Disable 2 400 ms Disable 3 400 ms Disable 25 ...

Page 92: ...third party telephone system You have a KX TDA KX TAW series PBX but all the extension cards are analogue types 1 Assignment of VM DTMF Group a Go to the 3 Groups 8 VM DTMF Group 2 Group Setting screen b Assign a floating extension number to the desired VM DTMF group c Assign extension numbers to Extension Number of the SLT Port connected to VM Incoming calls will hunt starting at the lowest VM Po...

Page 93: ... The VPS answers when an Incoming Call Distribution Group does not take the call after a specified time Go to Recommended Settings 3 Recommended Settings 1 If the VPS is answering all incoming outside calls a Assignment of DIL 1 1 line 1 Go to the 10 CO Incoming Call 2 DIL Table Port Setting screen 2 Assign DIL Destination Day Night Lunch Break for each trunk outside line to a floating extension n...

Page 94: ...e a Assignment of DIL 1 1 line If the VPS is answering all incoming outside calls 1 Go to the 10 CO Incoming Call 2 DIL Table Port Setting screen 2 Assign DIL Destination Day Night Lunch Break for each trunk outside line to a specific extension number operator extension 3 Click Apply to save the changed data Screen output Note The above screen output is an example of the KX TDA200 ...

Page 95: ...nswer destination 1 Go to the 4 Extension 1 Wired Extension 1 Extension Settings screen 2 Assign Intercept Destination Day Night Lunch Break for the operator s extension to a floating extension number VPS Port 3 Click Apply to save the changed data Screen output Note The above screen output is an example of the KX TDA200 ...

Page 96: ... 1 Go to the 2 System 4 Timers Counters 1 CO Extension screen 2 Assign Intercept Timer parameter 3 Click Apply to save the changed data Note This parameter tells the KX TDA KX TAW series how long to let a call ring at an extension before forwarding redirecting Screen output Note The above screen output is an example of the KX TDA200 ...

Page 97: ...side line to a specific extension number floating extension number of the Incoming Call Distribution Group 3 Click Apply to save the changed data Screen output Notes The above screen output is an example of the KX TDA200 For more information on programming the Incoming Call Distribution Group e g VM Group Assignment Incoming Call Distribution Group Member Assignment refer to the KX TDA KX TAW seri...

Page 98: ... Incoming Call Distribution Group 1 Group Setting screen 2 Assign Time out Manual Queue Redirection Destination for the Incoming Call Distribution Group to a floating extension number VPS Port 3 Assign Overflow Time parameter 4 Click Apply to save the changed data Screen output Note The above screen output is an example of the KX TDA200 ...

Page 99: ... calls intercom calls and incoming calls for an Incoming Call Distribution Group are intercepted by the VPS by following the steps below a Go to the 3 Groups 8 VM DTMF Group 1 System Setting screen b Assign Intercept Routing to the VPS Sequence to Answer by Mailbox c Click Apply to save the changed data Screen output Note The above screen output is an example of the KX TDA200 ...

Page 100: ...3 3 CONNECTING THE VPS WITH PANASONIC KX T SERIES PBXs 100 Installation Manual ...

Page 101: ...Installation Manual 101 Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX T DIGITAL PBX ...

Page 102: ... extension names numbers exist on the PBX and creates mailboxes for each extension automatically Also sets the VPS clock with data from the PBX clock Live Call Screening Extension users can monitor messages as they are being left in the mailbox or intercept if required Two Way Recording Extension users can record conversations into their own mailboxes by pressing one button Two Way Transfer Extens...

Page 103: ... Routing 2 The VPS automatically sends calls from pre assigned DID numbers to the specified extension mailbox or Custom Service Personal Greeting for Caller ID 1 Each subscriber can record up to 4 personal greeting messages for special callers Time Synchronization Whenever the PBX sets a new date and time or when DPT Integration is established the data is automatically registered in the VPS Toll S...

Page 104: ...ecting the KX TVS325 please refer to it when connecting the KX TVS125 or KX TVS225 1 Assignment of the VPS card to be connected to the VPS Note If the VPS card to which the VPS will be assigned is already installed in the KX TD500 skip the steps a through d If a new VPS card is installed in the KX TD500 follow the steps below a Go to the 1 1 Slot Assignment screen b Assign the slot Card Type to be...

Page 105: ...ut f Check the information of CPU Card Information and confirm the Software Version of the KX TD500 The software version must be Q171A or higher for DPT Integration to be utilized Notes If the software version of the KX TD500 is lower than this you may not be able to utilize some of the features available only with DPT Integration For more information call National Parts Center at 1 800 833 9626 I...

Page 106: ...xtension Port Assignment screen b Select the appropriate VPS card 101 DLC DHLC or 201 DLC DHLC in the Card No menu c Set the attribute of the valid ports to be connected to the VPS to VPS DPT d Click Apply to save the changed data Note The parameters except for Attribute will disappear and the DN Directory Number will be cleared Screen output ...

Page 107: ...t your VPS model in the Type menu When connecting the KX TVS125 or KX TVS225 select TVS80 110 200 1 200 2 Note Depending on the version of the KX TD500 the selection might be TVS200 1 In this case select TVS200 1 to connect the KX TVS125 or KX TVS225 When connecting the KX TVS325 select TVS300 d Select the card 101 DLC DHLC for jacks 1 8 201 DLC DHLC for jacks 9 12 which connects with the VPS in t...

Page 108: ...on information to these ports Jack No 1 must be assigned because its port is used as the channel to control the VPS c Assign DN for the port click DN Refer to check the available directory numbers Note This program allows you to assign an extension number to each Voice Mail port Since each port connected to the VPS provides two extensions this enables you to assign extension numbers to each port T...

Page 109: ...500 Programming for Inband Integration in 3 3 CONNECTING THE VPS WITH PANASONIC KX T SERIES PBXs 6 Set the PBX to send DID numbers to the VPS a Go to the 2 7 System Option 6 screen b Enable 67 Sending DID Number to VPS Note This setting enables the PBX to send DID numbers to the VPS If you want to use the features which utilize DID numbers e g Toll Saver DID Call Routing you must enable this setti...

Page 110: ... DIP Rotary Switch to position 5 will default the Voice Processing System resulting in a loss of all user programming and voice messages except User 1 and User 2 prompts 10 Turn the power switch back on at the VPS and wait approximately 7 8 min while the system initializes Before starting the VPS make sure all installation and line connections have been done as described in Section 2 INSTALLATION ...

Page 111: ...or KX TA1232 system Since the VPS is configured to communicate with the default PBX type at the factory KX TD500 for the KX TVS325 KX TD1232 for the KX TVS125 and KX TVS225 this message will always appear when connecting to another type of PBX Connect a KX TD KX TDA KX TAW series or KX TA1232 PBX and set the PBX type by using Quick Setup see Section 5 CUSTOMIZING THE SYSTEM The cabling between the...

Page 112: ...rsonal computer that can emulate a VT100 terminal 12 Go to the System Administration Top Menu Select 5 and Press ENTER or Type 3 then QSET and Press ENTER for Quick Setup and follow the Auto Configuration Instructions Set the DIP Rotary Switch to position 0 after initialization is complete The PBX is a KX TD KX TDA KX TAW series or KX TA1232 but does not have the proper level of software required ...

Page 113: ...e to communicate through DPT Integration We recommend that the KX TD500 system has any optional extension cards installed and telephones connected before starting the VPS When running the Quick Setup command Section 5 CUSTOMIZING THE SYSTEM from the VPS the PBX transmits the station information automatically This saves time when programming the VPS ...

Page 114: ...two VM DPT Groups can be assigned for the KX TDA100 TDA200 that is two VPSs can be connected to one PBX It is necessary to assign the VM DPT Group and VM DPT extension ports to use DPT Integration 1 Assignment of VM DPT Group a Go to the 3 Groups 7 VM DPT Group 2 Unit Setting screen b Assign a floating Extension Number for VM Unit number c Click Apply to save the changed data Note You can use a ma...

Page 115: ...save the changed data Screen output Note The above screen output is an example of the KX TDA200 3 To set for the trunk features follow the instructions in Step 2 Settings for the trunk outside line features in 3 3 7 KX TDA KX TAW series Programming for Inband Integration 4 Setting for Intercept Routing to a Mailbox of the VPS Callers messages can be recorded as soon as calls intercom calls and inc...

Page 116: ...sconnect the power from the VPS and set the DIP Rotary switch on the VPS to position 5 Only perform this step when initially setting up the system CAUTION Setting the DIP Rotary switch to position 5 will default the Voice Processing System resulting in a loss of all user programming and voice messages except User 1 and User 2 prompts 8 Plug in and power up the VPS and wait approximately 3 5 min wh...

Page 117: ...he KX TVS325 The display will alert you if System Setup is not completed successfully Screen output This message will appear when the DPT connection between the VPS and telephone system cannot be established Possible causes of the message DPT Interface Connection is not Established Table 4 3 Cause Action The cabling between the PBX extension ports and the VPS is not 4 wire or is improperly connect...

Page 118: ...d follow the Auto Configuration Instructions Set the DIP Rotary switch to position 0 after initialization is complete The PBX is not programmed properly to support DPT Integration Do required integration programming as described in this chapter TEST Press the INTERCOM button and then VM DPT floating group number which you assign in 1 Assignment of VM DPT Group If the VPS answers you have a DPT con...

Page 119: ...S Note Two methods of programming are available on the KX TD1232 The instructions below show how to program without the operating and maintenance tool For instructions on programming with the operating and maintenance tool please see 4 4 2 KX TD1232 Software Verification and Programming for DPT Integration via the Operating and Maintenance Tool All of the following procedures must be done after en...

Page 120: ...tem all Voice Mail Ports should be assigned to either the Master or Slave System From the SYS PGM NO screen a Enter 117 b Press the NEXT button SP PHONE Screen output M c Enter the jack number 02 64 of the port you will use for the Voice Mail d Press STORE e Press END HOLD when finished 5 Skip this step unless setting flexible numbering System Program 118 Voice Mail Extension Number Assignment is ...

Page 121: ...f it is assigned to 0 the PBX sends DID information to VPS 7 Connect the jack assigned in Step 4 to the VPS 8 Connect your personal computer to the VPS and start your communication software i e HyperTerminal Procomm Plus Smartcom Communication Parameters 9600 8 Bit None 1 9 Turn the power switch off at the VPS and set the DIP Rotary Switch to position 5 Only perform this step when initially settin...

Page 122: ... active ports depends on the VPS model Screen output Note You will see Modem Card Initialization Completed only when connecting the KX TVS325 The display will alert you if System Setup is not completed successfully Screen output This message will appear when the DPT connection between the VPS and telephone system cannot be established Possible causes of the message DPT Interface Connection is not ...

Page 123: ...X TD series or KX TA1232 system Since the VPS is configured to communicate with the default PBX type at the factory KX TD500 for the KX TVS325 KX TD1232 for the KX TVS125 and KX TVS225 this message will always appear when connecting to another type of PBX Connect a KX TD series or KX TA1232 PBX and set the PBX type by using Quick Setup see Section 5 CUSTOMIZING THE SYSTEM The cabling between the P...

Page 124: ...tion is complete TEST Press the INTERCOM button and then 165 If the VPS answers you have a DPT connection The required programming is complete and the VPS and KX TD1232 should be able to communicate through DPT Integration We recommend that the KX TD1232 system has any optional extension cards installed and telephones connected before starting the VPS When running the Quick Setup command Section 5...

Page 125: ...on of the maintenance tool but have the correct ROM version in the system you may still program the KX TD1232 but you must program using the Manager s Extension c Verify the ROM version of the KX TD1232 Example P231UYMMDDB This version must be at least version P231U or higher for DPT Integration to be utilized both systems if system connection is being used For KX TD816 the version must be P301O o...

Page 126: ...E 3 Disk File Management 4 DSHS Management 5 DSHS Connect Disconnect 6 Quit Select the number 1 Line 2 Station 3 System 4 Toll Restriction 5 ARS 6 Aux Ports 7 Additional Function 8 Caller ID Select the number 3 01 Day Night 02 Class of Service 03 Emergency Quick Dial 04 Speed Dial 05 Absent Message 06 Flexible Numbering 07 Account Code 08 Special Carrier 09 Timer 10 Voice Mail 11 Voice Mail Integr...

Page 127: ... V MAIL12 Name V MAIL13 V MAIL14 V MAIL15 V MAIL16 V MAIL17 V MAIL18 V MAIL19 V MAIL20 V MAIL21 V MAIL22 V MAIL23 V MAIL24 VM Jack EXT EXG 13 1 171 1 1 1 1 1 1 1 1 1 1 1 1 14 2 172 15 1 173 16 2 174 17 1 175 18 2 176 19 1 179 20 2 180 21 1 185 22 2 186 23 1 187 24 2 188 CO C T D P D C CPC DIL 1 1 No O R I P T I Detection EXT No L F N G A S M D Out Night Mode Day 01 Y 1 D 10 80 N Disable EXT 165 EX...

Page 128: ...lined digits represent the software production date code year month day For DPT Integration the software version of the PBX must be P871F or higher If the software version of the PBX is lower than this you may not be able to utilize some of the features available only with DPT Integration For more information call National Parts Center at 1 800 833 9626 From the SYS PGM NO screen a Enter 116 b Pre...

Page 129: ...rt You can assign any extension number that is not already assigned to another port To reach the VPS users dial these extension numbers It is not necessary to change the default programming for the extensions 295 and 296 From the SYS PGM NO screen a Enter 118 b Press the NEXT button SP PHONE Screen output VM NO c Press the NEXT button SP PHONE Screen output VM 1 _ _ 1 295 _ _ the port number you e...

Page 130: ...ine connections have been done as described in Section 2 INSTALLATION The calls to the VPS can be processed after the Power Indicator stops flashing After turning the power on the system starts up in the following sequence The Power Indicator light goes on The Power Indicator light begins to flash CARD TEST is displayed on the screen SYSTEM SETUP is displayed Screen output The VPS tests the CPU bo...

Page 131: ...s or KX TA1232 system Since the VPS is configured to communicate with the default PBX type at the factory KX TD500 for the KX TVS325 KX TD1232 for the KX TVS125 and KX TVS225 this message will always appear when connecting to another type of PBX Connect a KX TD series or KX TA1232 PBX and set the PBX type by using Quick Setup see Section 5 CUSTOMIZING THE SYSTEM The cabling between the PBX extensi...

Page 132: ...osition 0 after initialization is complete TEST Press the INTERCOM button and then 295 If the VPS answers you have a DPT connection The required programming is complete and the VPS and KX TD308 should be able to communicate through DPT Integration We recommend that the KX TD308 system has any optional extension cards installed and telephones connected before starting the VPS When running the Quick...

Page 133: ...f hook System Programming or PC Programming only available for KX TD500 users also determines whether the mailbox continues to record after the user intercepts the call 4 5 2 Live Call Screening Password Assignment To allow the Live Call Screening feature to work at an extension the extension must have the LCS button lit To light this button on the telephone press the LCS button then enter the pas...

Page 134: ...cel 4 Hang up or Press the SP PHONE button 5 Repeat these steps for each telephone 4 5 4 Live Call Screening Recording Mode Assignment via System Programming This program allows the VPS to continue recording the conversation in the mailbox after the extension intercepts the call during the Live Call Screening PC programming is also available for KX TD500 users see 4 5 6 Live Call Screening Assignm...

Page 135: ...PC Programming 1 Enter Station Programming a With the phone on hook Press the PROGRAM button b Dial 99 Display changes to PT PGM Mode 2 Dial the code for the mode you want this telephone to have Hands Free 71 Private 72 Screen output Hands Free or Private 3 Press STORE 4 To exit the Station Programming mode Press the PROGRAM button or lift the handset 5 Repeat these steps for each telephone A sing...

Page 136: ...ogram 3 In LCS Settings a To set LCS Password Enter a 3 digit number using 0 9 in LCS Password Note To cancel the password erase the 3 digit number b To assign LCS Recording Mode Set Recording Mode to Keep Rec or Stop Rec c To assign LCS Private Hands free Mode Set Operation Mode to Private or Hands free d To activate the LCS status Set Status to Active Note To utilize the Live Call Screening feat...

Page 137: ...creen output LCS 4 Press STORE 5 To exit the Station Programming mode Press the PROGRAM button or lift the handset 6 Repeat these steps for each telephone 4 5 8 Live Call Screening Cancel Button Assignment via Station Programming This button assignment allows you to assign a Flexible CO DSS button as a Live Call Screening Cancel button PC programming is also available for KX TD500 users see 4 5 12...

Page 138: ...r KX TD500 users see 4 5 12 Button Assignment via PC Programming 1 Enter PITS Programming a With the phone on hook Press the PROGRAM button b Dial 99 Display changes to PT PGM Mode 2 Press the Flexible button CO or DSS BLF that you want to assign as the TWR button 3 Dial 90 Screen output 2Way Rec 4 Dial the Voice Mail extension number Screen output 2Way Rec _ _ _ _ _ _ The extension number you ent...

Page 139: ... extension number Screen output 2Way Trans _ _ _ _ _ _ The extension number you entered 5 Press STORE 6 To exit the Station Programming mode Press the PROGRAM button or lift the handset 7 Repeat these steps for each telephone 4 5 11 Voice Mail Transfer Button Assignment via Station Programming This feature allows an extension user to transfer calls directly to a Voice Mailbox This is available wit...

Page 140: ...ns via PC programming Follow the procedure below to assign each button 1 Go to 4 2 Extension Line screen refer to the screen image in 4 5 6 Live Call Screening Assignment via PC Programming 2 Select the Card No and Port No which you are going to program 3 Click CO Key in the upper right corner Flexible CO Key screen for all CO Keys displays Screen output Conditions This button must be a CO or DSS ...

Page 141: ...e assigned Flexible CO Key screen displays Screen output 5 Select the desired Key Type When 2WAY REC 2WAY TRN or VTR is selected enter the extension number in DN Example screen output 6 Click OK Flexible CO Key screen for all CO Keys displays again 7 Click OK 4 2 Extension Line screen displays again 8 Click OK or Apply 9 Repeat these steps for each extension ...

Page 142: ...phone on hook Press the PROGRAM button b Dial 99 Display changes to PT PGM Mode 2 Dial 03 Screen output Ext NO 3 Dial the desired Extension Number or Press to remove all passwords 4 Press STORE 5 To exit the Station Programming mode Press the PROGRAM button or lift the handset 6 Repeat these steps for each telephone 4 5 15 Two Way Recording into Mailbox This feature allows extension users to recor...

Page 143: ...TD500 you can have only 8 simultaneous activations of Two Way Recording and Two Way Transfer because the basic KX TD500 supports only 8 three way conferences However if you add the KX TD50104 TSW CONF TSW Conference Expansion Card to your PBX then the PBX supports an additional 64 three way conferences In this case the PBX will not limit the VPS on Two Way conversation recordings ...

Page 144: ...the call 4 6 2 Live Call Screening Password Assignment To allow the Live Call Screening feature to work at an extension the extension must have the LCS button lit To light this button on the phone press the LCS button then enter the password This password prevents others from activating the LCS feature and listening to the messages as they are being left It is not necessary to enter Station Progra...

Page 145: ...utput Enter PIN 4 Enter the stored password of maximum 10 digits You will hear a confirmation tone then a dial tone Screen output PIN cleared 5 Hang up or Press the SP PHONE button 4 6 4 Live Call Screening Recording Mode Assignment This program allows the VPS to continue recording the conversation in the mailbox after the extension intercepts the call during the Live Call Screening This is statio...

Page 146: ...amming With the phone on hook Press the PROGRAM button Display changes to PT PGM Mode 2 Enter 25 Screen output LCS Private 3 Press the ENTER button 4 Press the SELECT button until the desired selection is displayed Screen output Hands Free Private 5 Press STORE 6 Press the PROGRAM button or lift the handset to exit the Station Personal Programming mode 7 Repeat these steps for each telephone A sin...

Page 147: ...res via PC programming Follow the procedure below to assign each feature 1 Go to 4 Extension 1 Wired Extension 1 Extension Settings screen Screen output Note The above screen output is an example of the KX TDA200 2 Select Option 4 window of the extension for which you want to program 3 Assign LCS Recording Mode to Keep Record or Stop Record 4 Assign LCS Answer Mode to Hands free or Private 5 Click...

Page 148: ...should be done at each individual phone PC programming is also available see 4 6 6 Live Call Screening Assignment via PC Programming 1 Enter Station Personal Programming With the phone on hook Press the PROGRAM button Display changes to PT PGM Mode 2 Press the desired Flexible CO or DSS BLF button you want to assign as the LCS button 3 Press 92 Screen output LCS 4 Press STORE 5 Press the PROGRAM b...

Page 149: ...ss the PROGRAM button or lift the handset to exit the Station Personal Programming mode 7 Repeat these steps for each telephone 4 6 9 Two Way Transfer TWT Button Assignment For the Two Way Transfer feature to work at an extension the extension must have a TWT button on it This button must either be a DSS BLF or CO button with a lamp Follow the procedure below to assign a TWT button on an extension...

Page 150: ...s the PROGRAM button or lift the handset to exit the Station Personal Programming mode 7 Repeat these steps for each telephone Conditions This button must be a flexible CO or DSS BLF button to be programmed as a TWT button When all Voice Mail ports are busy and this key is pressed the user will hear reorder tone ...

Page 151: ...g With the phone on hook Press the PROGRAM button Display changes to PT PGM Mode 2 Press the desired Flexible CO or DSS BLF button you want to assign as the One Touch TWT button 3 Press 91 Screen output 2WAY Xfr 4 Enter a Voice Mail floating extension number Screen output 2WAY Xfr _ _ _ _ _ _ The Voice Mail floating extension number you entered 5 Press 6 Enter a Transferred extension number Screen...

Page 152: ... desired Flexible CO or DSS BLF button that you want to assign as the VTR button 3 Press 94 Screen output VTR 4 Enter a Voice Mail floating extension number Screen output VTR _ _ _ _ _ _ The Voice Mail floating extension number you entered 5 Press STORE 6 Press the PROGRAM button or lift the handset to exit the Station Personal Programming mode 7 Repeat these steps for each telephone 4 6 12 Button...

Page 153: ...Extension Number of Mailbox If no mailbox number is assigned you will have to enter a mailbox number each time you use the Two Way Transfer feature 4 Repeat these steps for each extension 5 Click Apply to save the changed data 4 6 13 Live Call Screening Activation To activate the Live Call Screening status follow the steps below PC programming is also available see 4 6 7 Live Call Screening Button...

Page 154: ...his is commonly used by a person who is taking a detailed message for someone else and wants the message recorded in the mailbox at the same time 4 6 16 One Touch Two Way Transfer One Touch TWT into Mailbox This feature allows an extension user to record a conversation into another person s mailbox by pressing the One Touch Two Way Transfer One Touch TWT button This is commonly used by a person wh...

Page 155: ...Installation Manual 155 Section 5 CUSTOMIZING THE SYSTEM ...

Page 156: ...Appendix D6 RECORDING MESSAGES It is important to spend time training the receptionist Making sure that the receptionist understands the system and is capable of answering basic questions will save you time in the end Show the receptionist how to transfer General Delivery Mailbox messages See Appendix D2 MANAGING THE GENERAL DELIVERY MAILBOX 5 1 2 Quick Setup Quick Setup provides a quick way to se...

Page 157: ...on Panasonic System 1 3 4 5 6 7 8 KX TD816 TD1232 TA1232 TD500 TD308 TDA series TAW series 1 4 5 6 8 Quick Setup Utility for connection to Panasonic KX T series telephone systems This utility provides a quick way of programming the Voice Processing System to operate in a standard automated attendant or voice mail configuration when connected to a Panasonic KX T series telephone system The system w...

Page 158: ...ransferring extension names numbers and time information from the PBX automatically 2 Extension Numbers of VPS Ports Screen output Table 5 2 1 KX T308 2 KX T616 Go to Step 2 3 KX T1232 KX TA624 4 KX T96 5 KX T336 0 Others Go to Step 3 6 KX TD816 7 KX TD1232 KX TA1232 8 KX TD500 9 KX TD308 A KX TDA TAW series Go to Step 4 Quick Setup PBX type Please select your PBX type 1 KX T308 2 KX T616 3 KX T12...

Page 159: ... and Press ENTER You can also enter multiple extensions Enter the extensions from No 1001 to No 1010 by Pressing 1001 1010 and Pressing ENTER The VPS will create mailboxes with the extension numbers entered See Step 4 Note The maximum number of mailboxes depends on the VPS model With the KX TVS125 a maximum of 62 extension numbers can be entered With the KX TVS225 and KX TVS325 a maximum of 1022 e...

Page 160: ...tic characters can be assigned as an Owner s Last Name Notes Mailbox numbers displayed on this screen Panasonic KX TD KX TDA KX TAW Series or KX TA1232 System The same numbers as the extensions of the PBX that were automatically transmitted to the VPS Auto Configuration Other Systems The same numbers as those of the extensions entered in step 3 Mailbox Owner s Last Name Panasonic KX TDA KX TAW Ser...

Page 161: ...tering 0 at the end of all 3 digit numbers Example Note After creating mailboxes for subscribers by Quick Setup the COS parameter Authorization for Message Notification see Table B 7 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS for COS number 1 will be set to Yes It will stay No for COS number 2 through number 62 To program mailbox parameters other than the extension numbers...

Page 162: ...ndard automated atten dant operation day and night mode using the Custom Service feature Custom 1 You can change the operation to standard voice mail Custom 2 or leave it as automated attendant If necessary Custom 1 and Custom 2 can be modified under the menu Program Service Setting Custom Service Day Mode Night Mode Auto Attend Auto Attend Auto Attend Auto Attend A Auto Attend V Voice Mail Auto A...

Page 163: ...tem programming data Screen output Then CARD TEST SYSTEM SETUP and 1 2 3 appear on the screen one by one Note KX TVS325 only When activating the Quick Setup remotely through the internal modem the line will be disconnected because the VPS will automatically restart upon finishing the Quick Setup Please re establish remote access to the VPS via the internal modem Quick Setup Time Setting Current ti...

Page 164: ...5 1 STARTING UP 164 Installation Manual Screen output Screen output when Quick Setup is finished CARD TEST SYSTEM SETUP 1 2 3 ON LINE MODE ...

Page 165: ...ension number of the person you are calling you can dial it at any time For a list of extensions Press 1 to reach the sales section Press 2 to reach the service section Press 3 if you would like to place an order Press 4 all other callers please wait and an operator will be right with you Sample Custom Service Tree Create a tree to design a route that leads callers to the desired extension mailbox...

Page 166: ...ight person extension the right message taker mailbox or the right device fax machine In parallel create menus in each language for Night Lunch and Break Modes For example Custom Service Menu 16 for Night Mode might be Sorry we are closed for the day Our regular business hours are from 9 am to 5 pm Monday through Friday If you would like to leave a message press 1 now If you would like to send a f...

Page 167: ...t of the settings will be left unchanged The only setting that will be changed quite often is the Transfer Sequence for the operator or the extension By default it is set at FXA on DPT Integration and FTXA for Inband Integration In other words the voice processor dials the flash waits for intercom tone and dials the extension number By default the VPS will stay on the line to monitor the status of...

Page 168: ...r 4 Service Setting Enter The Number 2 Custom Service Prompt Mode 1 Sys 2 User1 3 User2 System Menu Repeat Cycle 1 3 3 times Call Transfer Anytime Extn Mbx No Extn Wait for Second Digit 1 5 s 1 s No DTMF Input Operation a f o c Keypad Assignment 1 2 3 4 5 6 7 8 9 i 0 c Program Service Setting Custom Service Setting Custom 1 Description A A Port Please choose one of the following functions or servi...

Page 169: ...be sent directly to the corresponding mailbox If it is set to No extension transfer and mailbox transfer are disabled only 1 digit entries work following the Custom Service menu Note This parameter should be set to No when Subscriber Service is specified as a Custom Service option and it is desired that digits can be entered very quickly to specify a mailbox Therefore in most cases No is the best ...

Page 170: ...rvice Allows the caller to access Subscriber Service Digits received after entering this code are assumed to be the subscriber s mailbox number If this option is enabled it is strongly recommended that each subscriber establish a password this will prevent unauthorized callers from accidentally or intentionally accessing subscribers mailboxes j Department Dialing Transfer the caller to the Departm...

Page 171: ...d as a guide 5 2 5 Checking Operation After you have entered and recorded all menus it is important to try the program yourself to see that all functions perform properly Dial into the system and try all the choices to see if you are routed correctly Verify that each menu choice works as it should 5 2 6 Voice Mail Voice Mail service is a message taking service that allows non subscribers to leave ...

Page 172: ...deliver a message The message will be delivered to all specified mailboxes Option B For outside messages The System Group Distribution List number can be designed as a custom greeting for incoming callers For instance the greeting might be To leave a message for the parts section press 3 The digit 3 would be assigned to System Group Distribution List number 250 in Custom Service Setting Each messa...

Page 173: ...o an existing mailbox Assign a port as an interview mailbox To structure an interview mailbox 1 From the System Administration Top Menu Type 1 1 1 Mailbox Number 1 Program Mailbox Setting Enter Edit Mailbox Number Mailbox Setting 2 Enter the Mailbox Number that is to be assigned to the interview mailbox This should be an existing mailbox number for the person who responds to the questions 3 At Int...

Page 174: ...anager should record the Department Dialing Menu for example Thank you for calling For overseas travel press 1 For domestic travel press 2 For group travel press 3 This service can be assigned to a keypad digit within Custom Service after pressing this key the caller will hear the Department Dialing Menu 5 2 12 Operator Service This service when enabled can be accessed via Voice Mail Rotary Teleph...

Page 175: ... Range Default Description Function Company Greeting No 1 32 S System Greeting N None None Specifies the company greeting to be played on the port The System Greeting is Good Morning Afternoon Evening Welcome to the Voice Processing System Enter The Number 1 Program Enter The Number 3 Port Trunk Service Enter The Number 1 Port Service Program Port Trunk Service Port Service Enter the Port Number 1...

Page 176: ...election Menu and the System Administrator has specified Prompt Selection Number To specify Prompt Selection Number see System Prompt Selection Number User 1 Prompt Selection Number and User 2 Prompt Selection Number in Table B 28 in B6 5 Prompt Setting Note If Selective is specified you will need to select a prompt available for rotary callers See Prompt for Rotary Callers below Prompt for Rotary...

Page 177: ...aling numbers 1 9 represent department extensions the VPS will provide these numbers to the caller in the initial list of prompts Return to Program Service Setting Auto Attn Setting Menu Enter The Number 1 Program Enter The Number 4 Service Setting Enter The Number 1 Automated Attendant Program Service Setting Auto Attn Setting Menu 1 Department Dialing 2 Operator s Parameters 3 Alternate Extensio...

Page 178: ...ating number that is assigned to a ring group Return to Program Service Setting Auto Attn Setting Menu Enter the data using the table below as a guide The table below is for Operator 1 as an example Please refer to it for Operators 2 and 3 Table 5 6 Description Value Range Default Description Function Operator Service 1 Disable 2 Enable Enable Enables or disables the Operator Service feature Note ...

Page 179: ...odes are set Operator No Answer Time 10 60 s 30 When a call to Operator 1 2 or 3 is not answered within the time set the VPS will offer other options as defined by the No Answer Coverage Mode Notes This timer applies to Operator 1 2 and 3 If more than 1 operator is assigned we recommend to reduce the time on the Operator No Answer Time to 15 s Busy Coverage Mode 1 Hold 2 No Answer Coverage 3 Call ...

Page 180: ...ou for calling 4 Next Operator Transfers the caller to Operator 2 Message Repeat Cycle 1 3 Times 3 Specifies the number of times that the VPS will play the Automated Attendant top menu In the following cases the caller cannot select He is directed to Operator 1 s mailbox when he is transferred to the operator but the operator does not answer No input to Automated Attendant No input to Custom Servi...

Page 181: ...e Dial by Name feature uses the last name Both will be printed on mailbox report Owner Last Name Class of Service No COS No 1 62 1 Defines a set of services available to each subscriber The Class of Services 63 and 64 are fixed to the Message and System Managers Most subscribers can be placed in the same COS Anyone who needs unclaimed messages forwarded to a cell phone beeper or another mailbox wo...

Page 182: ...e are new messages in his mailbox with these phone numbers without incurring telephone charges Note that when these phone numbers are specified by the subscriber the phone numbers are unavailable to other subscribers in the system The phone numbers must be unique Notes If Toll Saver is set to Caller ID in your Class of Service a DID number for Toll Saver cannot be assigned If Toll Saver is set to ...

Page 183: ...em in the Program Hardware PBX Interface Dialing Parameters Menu System cannot be used with other sequence codes This sequence has higher priority than Alternate Transfer Sequence Call Transfer No Answer Time 10 60s S System System Specifies the length of time that the VPS must wait before retrieving the transferred call when there is no answer at the destination extension This can be set for each...

Page 184: ...er The Number 1 Enter the Mailbox number Program Mailbox Setting Enter Edit Menu 1 Mailbox Setting 2 Notification Setting 3 Remote Call FWD to CO Enter The Number 2 Program Mailbox Setting Enter Edit Notification Setting 1 1st Device 2 2nd Device 3 3rd Device Enter The Number ...

Page 185: ...e card of a Panasonic PBX please be sure to add after the telephone number 1112223333 in the example here Example 9P1112223333 PP123PP456PPX Please contact your System Administrator for more explanation Type of Device 1 Telephone 2 Beeper Telephone Specifies the device to receive notification This is automatically set to Beeper when X is used in the Dial Number above The subscriber can also specif...

Page 186: ...2 MON TUE WED THU FRI SAT SUN 1 12 h 00 59 min AM PM a m p m All Day Space No Use No Use Specifies the daily schedule for the Message Waiting Notification service for 1 week for this device Note These parameters are active only when Use Mode is set to Scheduled Table 5 8 Parameter Value Range Default Description Function Enter The Number 1 Enter the Mailbox number Program Mailbox Setting Enter Edi...

Page 187: ...word From Mailbox Setting Menu Table 5 9 Parameter Value Range Default Description Function Telephone Number 1 2 Up to 24 digits With the KX TD500 or Up to 16 digits With other KX T series PBXs None Specifies the telephone number to which the callers are forwarded when Remote Call Forwarding is set to a CO line The telephone number can contain the digits 0 9 and Note This feature is available with...

Page 188: ...ng the mailbox numbers might be 2 to 5 digit long 1021 1022 1016 1017 1018 1019 1020 1011 1012 1013 1014 1015 1006 1007 1008 1009 1010 Enter The Number 4 Program Mailbox Setting Mailbox Listing 1 1003 2 1001 3 1002 4 1004 5 1005 6 1006 7 2007 8 1008 9 1009 10 1010 11 1011 12 1012 13 1013 14 1014 15 1015 16 1016 17 9001 18 19 20 21 22 23 24 25 26 27 28 29 30 System Manager s Mailbox No 9999 Message...

Page 189: ... mailbox number For example a subscriber who has extension 1015 and mailbox 1015 would press code 6 1015 If the subscriber has a password enabled the password must be entered With Toll Saver enabled the subscriber can call the VPS from anywhere in the world and find out if there are any new messages in his mailbox without incurring telephone charges If the subscriber forgets his password he should...

Page 190: ...5 6 TRAINING THE SUBSCRIBER 190 Installation Manual ...

Page 191: ...Installation Manual 191 Section 6 FINAL SETUP ...

Page 192: ...Mail You will hear the initial prompt 2 Press 6 9 9 9 8 to access the Message Manager s mailbox You will hear the following prompt if mailbox 9998 has a password set 3 Enter the Message Manager s Password if programmed Otherwise you will hear the Main Menu of Message Manager s Service 6 1 2 Main Menu of Message Manager s Service Good morning Good afternoon Good evening Welcome to the Voice Process...

Page 193: ...intains the Interview Service mailbox If Custom Service follows explanations should be included in the first menu work for the Message Manager 6 1 4 Custom Service Greetings Enter 6 9998 5 4 1 Access the Main Menu of Message Manager s Service 2 Press 5 to modify messages 3 Press 4 to change the Custom Service Menu 4 Continue following voice prompts through appropriate menus Prompts lead you throug...

Page 194: ...mpts lead you through the choices and recording process Note Prompt 645 The system prompt is This is the General Delivery Mailbox You can record User Prompt 1 or User Prompt 2 as Thank you for calling ABC company We are currently closed however if you leave your name and phone number we will return your call as quickly as possible ...

Page 195: ...er of the mailbox which you want to personalize 3 Enter your Password if programmed then Press Note A default password may be set automatically when the mailbox is created Ask your System Administrator 4 Tutorial Top Menu The following guidance plays to explain the outline of the Subscriber Tutorial service To listen to this guidance from the beginning Press 0 5 Setting Password a A Help message p...

Page 196: ...lay in the Busy Greeting or After Hours Greeting setting b The current setting plays c Record No Answer Busy After hours Greeting at the tone Example Hi this is Tom I am away from my desk right now but please leave a message at the tone and I will return your call as soon as possible Note The VPS will guide you to record No Answer Greeting Busy Greeting and After Hours Greeting in this order d Pre...

Page 197: ...t to change 3 Enter your Password if programmed then Press You are now inside the mailbox 4 Press 5 for Mailbox Management 5 Press 1 2 or 3 to choose the desired entry and change the setting according to the guidance you hear 1 To change the Personal Greetings 2 To change the Password 3 To change the Owner s Name TEST THE SYSTEM Before backing up the system call each extension to see that each por...

Page 198: ...e sizes SAVE Completed will appear on the screen when the file has been saved Continue saving the other items as needed It is not necessary to save the Program or System Prompts because they are resident on the hard drive and cannot be altered We do recommend all other data be saved including User Prompt 1 and User Prompt 2 if they have been recorded Notes Recorded caller names for the Caller Name...

Page 199: ... Announcement the Message Manager rerecords caller names see Recording System Caller Names in D6 RECORDING MESSAGES For Personal Caller Name Announcement subscribers rerecord caller names see 4 12 Personal Caller Name Announcement in the Subscriber s Guide User Prompt files are very large and can take several hours to save Store saved files in a safe area ...

Page 200: ...6 3 BACKING UP THE SYSTEM 200 Installation Manual ...

Page 201: ...Installation Manual 201 Section 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING ...

Page 202: ...teps steps 1 through 6 the output of the VT100 TERMINAL mode is presented The output of the ASCII TERMINAL mode is slightly different For example in Step 1 5 Quick Setup does not appear when you are in the ASCII TERMINAL mode There are other differences but the basic steps are the same 1 Go to the System Administration Top Menu 2 Type 4 for System Initialization Note Depending on the PBX extension...

Page 203: ...ill automatically restart upon finishing the Quick Setup Please re establish remote access to the VPS via the internal modem Note The execution time for System Reset Clear may differ each time it is performed because of system capacity and system programs Generally initialization will take about 10 min to accomplish System Reset Clear Menu Mailbox No Length 4 System Manager s Mailbox No 9999 Messa...

Page 204: ...he hard disk LOAD Restores a backup of the program or data to the VPS GPRN Displays all of the VPS parameters VERS Displays the version of the program CREP Displays the keypad assignments message recording status and the tree structure of a Custom service CCLR Clears a Custom service menu access count MWL Specifies the number of times the VPS attempts to turn on the message waiting lamp on the ext...

Page 205: ... ONLN command to place the VPS in the Call Progression Mode Type ONLN then Press RETURN 7 2 3 Set Password PASS Use the PASS command to create change and clear system passwords Valid passwords are created using up to 10 characters any alphanumeric character space and _ can be used IMPORTANT We strongly recommend that you set the password to 10 characters for maximum protection against hackers Do n...

Page 206: ...nd to set the system date and time A number of system functions require that the system time and date be set correctly These functions include message waiting notification external message delivery call retries after initial failure to connect and automatic deletion of messages Time Synchronization If you have DPT Integration between the VPS and your PBX latest software version the date and time a...

Page 207: ...ge reports Disk Usage Report Port Usage Report Call Account Report at a specified time each day A printer or data terminal must be connected to the VPS at the RS 232C port for the reports to be printed or displayed 1 Type PSET then Press RETURN 2 Type 1 to enable this function or Type 2 to disable it 3 Type the time to print the reports Note The reports will be displayed only if the system is in t...

Page 208: ...If there is a sector that often causes errors check the disk xx IDE error code yyyy read write error sector number DSP SCAN DSP SCAN error DSP is out of order Check the hardware DSP FIFO DSP FIFO error During the system is handling calls there is something wrong with DSP and FIFO memory temporarily CPU APPLICATION x Application error While the system is handling calls temporary application error o...

Page 209: ...SYSTEM ERROR 3 Clock error SYSTEM ERROR 4 Mailbox data error SYSTEM ERROR 5 Message data error 1 SYSTEM ERROR 6 Message data error 2 SYSTEM ERROR 7 Error loading of control data SYSTEM ERROR 8 Error loading of voice prompt data SYSTEM ERROR 9 Error loading of MWL control data SYSTEM ERROR 10 Error loading of disk identify data SYSTEM ERROR 11 Error writing of VBI chain data SYSTEM ERROR 12 Error w...

Page 210: ...memory required to save each data component is indicated below Saving items 4 8 below will depend upon the length of the recorded messages 4 User Prompts 1 5 User Prompts 2 6 Custom Service Menus Custom service recordings 7 Personal Greetings Subscriber greetings 8 Company Greetings Table 7 4 Error and Warning Indications During System Operation Indication Meaning DISK STORAGE SPACE IS NOW EXCEEDI...

Page 211: ...e transfer protocol The command can be canceled by Typing before entering the receiving mode Once the receiving mode has been selected use the cancel command of the communication software being used If your data terminal supports a high speed it is recommended that you SAVE at the maximum speed of 38400 bps First change the RS 232C setting of the VPS see B7 1 RS 232C Parameters Next change the RS ...

Page 212: ...d to the VPS has been completed power off and restart the VPS Notes The data terminal that you use must be equipped with communications software that supports the Xmodem file transfer protocol The command can be canceled by Typing before entering the sending mode Once the sending mode has been selected use the cancel command of the communication software being used If your data terminal supports a...

Page 213: ... show different numbers GPRN 0 All Parameters 1 Mailbox Setting 2 Class of Service Setting 3 Port Trunk Service Setting 4 Service Setting Auto Attn Setting 5 Service Setting Custom Service Setting 6 Service Setting Intelligent Call Handling 7 Service Setting Toll Saver Setting 8 System Parameter Setting System Group Assignment 9 System Parameter Setting Time Group Service Holiday Daylight Saving T...

Page 214: ...corded Rec will appear N Xfer Mbx 9998 Caller will be sent to General Delivery Mailbox GDM if he dials nothing 1 Custom 1 Custom Service 1 will play when the 1 key is pressed 2 Custom 2 Custom Service 2 will play when the 2 key is pressed 3 Custom 3 Custom Service 3 will play when the 3 key is pressed 4 Dept Dial Department Dialing menu will play when the 4 is pressed Custom 100 System Access 9 Me...

Page 215: ... called extension Apply this setting when a PBX other than the Panasonic KX T series telephone system is used Note This setting is not valid if Message Waiting Lamp for Every Message is set to Yes 7 2 14 Setting Minimum Recording Length MRL Use the MRL command to specify the minimum message recording length 0 3 s Messages shorter than the specified minimum recording length are discarded from the m...

Page 216: ...ttom of the screen does not include the prompts that have been turned off Blank The prompt has not been recorded but the default System Prompt is active WILL BE HEARD Prompt No The prompt has been recorded WILL BE HEARD Prompt No with an The prompt has been recorded but is turned off WILL NOT BE HEARD OFF The prompt has never been recorded and the default prompt has been turned off WILL NOT BE HEA...

Page 217: ...Out Time setting ELOG Device Error Log Listing SAVE VPS Program Date Save VPS PC Xmodem LOAD VPS Program Date Load VPS PC Xmodem GPRN Parameter Global Printing only ASCII Terminal mode VERS Program Version Check CREP no Custom Menu Information List no Custom Menu No 1 100 CCLR no Custom Menu Access Counter Clear no Custom Menu No 1 100 0 0 Clear All MWL MWL Retry count Set 1 3 MRL Minimum Recordin...

Page 218: ... by the caller and the time periods that the ports are enabled Type PUTD The VPS will remain in this mode until PUTD is entered again The default setting of this mode for all ports is OFF To change the mode from PUTD to OFF Type PUTD again Ready Possible to serve Incoming Call Processing arrival service Outgoing Call Processing sending service DSP Reset Processing DSP reset disposition PT connect ...

Page 219: ...this command for any other purpose Do not disconnect the RS 232C connection while the PUTD command is enabled This could cause data overflow PUTD Target Port 0000 0000 0000 0000 0000 0000 Don t leave enabled after troubleshooting PUTD 1 Target Port 0000 0000 0000 0000 0000 000 Don t leave enabled after troubleshooting PUTD Target Port for Debug Don t leave enabled after troubleshooting 1 DTMF 3 1 ...

Page 220: ...stem User prompts or to display the numbers of the currently turned off prompts Type TURN Press Space Enter the prompt type 0 System Prompts 1 User 1 Prompts 2 User 2 Prompts Type a comma and Enter the prompt number you want to turn off Then Press RETURN Sample display Note You can turn on the prompts which have been previously turned off using the procedure above Type TURN then Press RETURN The n...

Page 221: ...can be used as a wild card within the mailbox number The Personal Custom Service Assignments of all matching mailboxes are displayed TURN Turned off Prompt No System Prompt 100 User1 Prompt 200 300 952 User2 Prompt 123 345 700 900 1000 PREP 101 Personal Custom Service Assignment JUL 1 2003 7 24 PM MBOX 101 ICHIRO SUZUKI 3 Xfer Mbx 9998 4 Xfer Extn 1006 5 Xfer CO 2011234567 6 Custom 56 7 V M Servic...

Page 222: ...in To select the System Reports Menu follow the menu path as shown System Administration Top Menu 2 1 To clear the following 4 reports follow the menu path as shown System Administration Top Menu 2 2 System Reports System Report Menu 1 Mailbox Assignments 2 COS Assignments 3 System Service Report 4 Call Account Report 5 Port Usage Report 6 Disk Usage Report 7 Mailbox Usage Report 8 Fax Call Report...

Page 223: ...the Mailbox Assignments Report follow the menu path as shown System Administration Top Menu 2 1 1 COS Class of Service CExtn Covering Extension IVMBOX Interview Mailbox AlTrf All Call Transfer to Mailbox NT Number for Toll Saver TS Extension Transfer Sequence NA Call Transfer No Answer Time MN1st Message Notification Device 1 MN2nd Message Notification Device 2 MN3rd Message Notification Device 3 ...

Page 224: ...W Use Call Waiting on Busy MC Message Cancel for Live Call Screening PG Intercom Paging Group CN Maximum number of names for Personal Caller Name Announcement GC Play Personal Greeting for Caller ID CS Caller ID Screening TO Call Transfer to Outside TS Toll Saver D DID C Caller ID N No ST Subscriber Tutorial MN Authorization for Message Waiting Notification ED pr Authorization for External Message...

Page 225: ...S A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A Lunch mode Grt Srv SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A SYS A A Break mode Grt Srv SYS A A SYS ...

Page 226: ...the first 84 items are automatically deleted Any information sent to the terminal is automatically deleted from the system s memory Note Depending on PBX extension numbering the mailbox numbers might be 2 to 5 digit long To select the Call Account Report follow the menu path as shown System Administration Top Menu 2 1 4 ED External Message Delivery MN Message Notification CC Caller ID Callback Cal...

Page 227: ... provides information about port usage and allows system and port traffic to be measured The report includes the accumulated duration times of incoming and outgoing calling services and the total connect time for each port To clear the Call Account Report follow the menu path as shown System Administration Top Menu 2 2 1 To select the Port Usage Report follow the menu path as shown System Administ...

Page 228: ...u 2 2 2 Port Usage Report FEB 21 2001 12 10 PM FROM FEB 13 2001 6 08 PM Port 1 2 Total ED 1 4 7 MN 6 3 14 Rcv 105 8 121 Connect Time 01 43 34 00 03 41 3 0 0 1 00 00 02 4 0 0 1 00 00 01 5 1 2 2 00 01 03 6 1 2 0 00 00 55 7 0 0 0 00 00 00 8 0 0 0 00 00 00 9 0 0 0 00 00 00 10 0 0 0 00 00 00 11 0 0 0 00 00 00 12 0 0 0 00 00 00 13 0 0 1 00 00 01 14 0 0 0 00 00 00 15 0 0 0 00 00 00 16 0 0 0 00 00 00 17 0...

Page 229: ...re copied since the last clearing of this report The number of messages that were deleted by subscribers and expired and were removed by the system since the last clearing of this report The number of messages that expired and were removed by the system since the last clearing of this report FROM The date and time of the last clearing of this report Cpy Copy Transfer Del Deleted Exp Expired and Re...

Page 230: ...number of recorded messages the total amount of outgoing calling time and external message message notification and group message delivery Note Specify the range or the mailbox number To obtain information on specific mailboxes from No 2000 to No 2009 Type 200 and Press RETURN or 2000 2009 and Press RETURN To clear the Disk Usage Report follow the menu path as shown System Administration Top Menu ...

Page 231: ...nal System Group Distribution List AF Auto Forwarding LD Long distance call 8 digits or more Lcl Local call less than 8 digits Rcv Received Del Deleted Exp Expired To clear the Mailbox Usage Report follow the menu path as shown System Administration Top Menu 2 2 4 Mailbox Usage Report NOV 27 2002 4 47 PM MBOX 1111 JONE BLUE New MSGs 4 Received ED FROM SEP 30 2002 7 51 PM Subscriber Access Informat...

Page 232: ...t until Fax Call Report Data Cleared appears on the screen before proceeding To select the Fax Call Report follow the menu path as shown System Administration Top Menu 2 1 8 FAX 1 Main facsimile machine FAX 2 Alternate facsimile machine connect Call was answered by the facsimile machine no ans No Answer To clear the Fax Call Statistics Report follow the menu path as shown System Administration Top...

Page 233: ...ully established the display will show Terminal Connected as in the example above The maximum data transfer rate of the internal modem is 33600 bps When you access from a remote location keep in mind the following 1 You cannot perform the On Site Programming and Remote Programming at the same time If you try to establish remote access while On Site Programming is in progress the access will be den...

Page 234: ...blish the remote access during the initialization period the display will show Another Terminal Connected Please retry after waiting for a while 3 When activating the following 2 features the VPS will automatically restart at the end of the procedure Therefore the access to the internal modem will be disconnected Quick Setup System Reset Clear After the system has restarted it is necessary to re e...

Page 235: ... TDA TAW series telephone systems that use DPT Integration to see if the programming agrees with the actual connection Unable to utilize some of the DPT Integration features even though DPT Integration has been established properly Your PBX cannot support the feature The software version of your PBX is lower than required Call National Parts Center at 1 800 833 9626 The VPS does not operate Bad pr...

Page 236: ... CPC Signal in Table B 41 in B7 2 Port Setting Unable to call an outside party Improper setting of the outside call dial procedure Reset the CO line access sequence of the connected PBX see Dial Number in Table B 5 in B2 SYSTEM ADMINISTRATION MAILBOXES and Number of Digits to Access Outside Line in Table B 32 in B6 8 Other Parameters Also check Outgoing Call Setup Sequence in Table B 32 in B6 8 Ot...

Page 237: ... line is busy Improper setting of the busy signal reconnection procedure Readjust the busy signal reconnection procedure to that of the connected PBX see Reconnect Sequence on Busy in Table B 45 in B7 3 PBX Interface Parameters Unable to make a no response reconnection Improper setting of the no response reconnection procedure Readjust the no response reconnection procedure to that of the connecte...

Page 238: ...TVS325 Approximately 128 h Number of Mailboxes KX TVS125 Maximum 64 KX TVS225 and KX TVS325 Maximum 1024 including System Manager and Message Manager mailboxes Number of Messages Maximum 100 per mailbox programmable Personal Greeting Message Length 6 min Message Retention Time 1 to 30 days or unlimited programmable Maximum Message Length 1 min to 6 min or unlimited length programmable Reports Mail...

Page 239: ...n KX TVS125 Approximately 25 W with 1 KX TVS204 card and 1 KX TVS102 card KX TVS225 Approximately 30 W with 3 KX TVS204 cards KX TVS325 Approximately 45 W with 6 KX TVS204 cards Dimensions H W D 470 mm 335 mm 110 mm 18 1 2 13 3 16 4 21 64 Mass Weight KX TVS125 Approximately 5 2 kg 11 46 lb with 1 KX TVS204 card installed at the factory KX TVS225 Approximately 5 0 kg 11 02 lb with 1 KX TVS204 card ...

Page 240: ...7 6 SPECIFICATIONS 240 Installation Manual ...

Page 241: ...Installation Manual 241 Appendix A SYSTEM FEATURES ...

Page 242: ...n B5 1 Automated Attendant Parameters See Alternate Extension Group in the Glossary Auto Configuration DPT Integration Only creates mailboxes by obtaining extension numbers from the Panasonic KX T series telephone system that uses DPT Integration Also sets the time and date automatically by obtaining time information from the PBX See System Components in 1 3 2 System Components See 4 1 GUIDELINES ...

Page 243: ...de in Table 5 6 in 5 4 3 Operator s Parameters See Busy Coverage Mode in Table B 12 Table B 13 and Table B 14 in B5 SYSTEM ADMINISTRATION SERVICE SETTINGS Call Services include a series of both incoming and outgoing call services Incoming Call Services Automated Attendant Service Voice Mail Service Interview Service Custom Service Outgoing Call Services Message Waiting Notification and External Me...

Page 244: ...ide Parameters in 3 2 4 PBX Interface Parameters See Call Transfer to Outside in this Table See Caller ID Callback in Table B 7 and Table B 8 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See Caller ID Callback in Table B 51 in B7 SYSTEM ADMINISTRATION HARDWARE SETTINGS See C3 SETTING COS CLASS OF SERVICE PARAMETERS See Caller ID Callback in the Glossary Caller ID Call Routin...

Page 245: ...EM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See C3 SETTING COS CLASS OF SERVICE PARAMETERS See Caller Name Announcement System Personal in the Glossary See 4 12 Personal Caller Name Announcement in the Subscriber s Guide Caller Name Announcement System DPT Integration Only allows the System Administrator to assign up to 120 Caller ID numbers Each Caller ID number can have a caller na...

Page 246: ... Entry Mode parameter 2 From the System Administration Top Menu type 1 1 1 Mailbox No Y 2 Device No 1 3 Program Mailbox Setting Enter Edit Mailbox No Entry Do you want to edit this mailbox Notification Setting Device No Entry For the Dial Number parameter enter your PBX s line access code before the beeper number for dialing outward enter an X after the beeper number The X is for the caller to ent...

Page 247: ...assignments See 7 3 2 COS Class of Service Assignments See B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See Creating and Editing a Mailbox in C2 SETTING UP MAILBOXES See C3 SETTING COS CLASS OF SERVICE PARAMETERS Company Greeting is a prerecorded message designed to greet all incoming callers and provide relevant information This feature allows the use of up to 32 different gre...

Page 248: ... record up to 100 Custom Service menus These menus can be recorded in various foreign languages and help guide outside callers to the desired extension mailbox System Group Distribution List Department Dialing menu operator fax machine etc Note Callers cannot jump between Custom Service menus more than 8 times See 5 2 PORT SETTING OPTIONS See 6 1 4 Custom Service Greetings Enter 6 9998 5 4 See 7 2...

Page 249: ...ed subscriber by entering the appropriate number See Owner Last Name in Table B 4 in B2 SYSTEM ADMINISTRATION MAILBOXES DID Call Routing DPT Integration Only allows the System Administrator to assign up to 200 DID numbers and program the route for calls from these assigned numbers to the desired extension mailbox including System Group Distribution List or Custom Service It also forwards Private t...

Page 250: ...y Record Two Way Transfer and Toll Saver Note Depending on the model and or the software version of the connected PBX you may not be able to utilize some of the features available only with DPT Integration For more information call National Parts Center at 1 800 833 9626 See VOICE MAIL in 1 3 3 Which Phone Systems are Compatible See 1 4 VOICE MAIL INTEGRATION See 2 7 CONNECTIONS See 3 1 1 DPT or I...

Page 251: ...der s message If the receiver enters the password incorrectly 3 times the VPS 1 plays the Company Name if it has been recorded 2 plays the Company s Telephone Number if registered and 3 plays the sender s extension if both the Company s Telephone Number and the Extension of the Owner have been registered With this information the receiver can possibly track down the message even if he does not rem...

Page 252: ... See 7 3 13 Fax Call Statistics Clear See Other Parameters Fax Management in B6 8 Other Parameters Group Distribution List Personal allows a subscriber to simultaneously send a message to several mailboxes using a Group Distribution List This list is established by the subscriber Each subscriber can maintain a maximum of 4 lists with up to 20 entries on each list See Group Distribution List System...

Page 253: ...Integration works with the Call Forwarding Feature of the PBX to permit a caller to leave a message when the mailbox number of the called extension is not known Touchtone Integration works with the Automated Attendant Service to enable the VPS to immediately recognize the state of the call busy answered ringing etc and improve its call handling performance See VOICE MAIL in 1 3 3 Which Phone Syste...

Page 254: ...ncement the VPS will use the personal caller name To utilize this feature follow the procedure below 1 Go to the System Administration Top Menu and type 1 2 Program Class of Service and COS No 1 62 Select an Intercom Paging Group 1 17 for this COS If set to Group 17 the Intercom Paging feature is activated for all groups 2 From the System Administration Top Menu type 1 5 8 7 Program System Paramet...

Page 255: ...the subscriber to hear the caller through the telephone s speaker and answer the call by lifting the handset The Private Mode alerts by tone and requires the telephone handset to be lifted before the message can be monitored Two way communication is established by pressing the feature button See 4 1 GUIDELINES FOR DPT INTEGRATION See 4 5 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASO...

Page 256: ... 4 6 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX TDA KX TAW SERIES PBX See 4 6 1 Live Call Screening LCS Programming See 4 6 2 Live Call Screening Password Assignment See 4 6 3 Live Call Screening Password Canceling See 4 6 4 Live Call Screening Recording Mode Assignment See 4 6 5 Live Call Screening Private Hands Free Mode Assignment See 4 6 6 Live Call Screening Assignment...

Page 257: ...o a subscriber are stored Several mailbox options exist Subscriber Mailbox Interview Mailbox System Manager s Mailbox and Message Manager s Mailbox General Delivery Mailbox See 5 5 SETTING MAILBOXES See 6 2 SETTING UP MAILBOXES See 7 3 1 Mailbox Assignments See 7 3 10 Mailbox Usage Report See 7 3 11 Mailbox Usage Statistics Clear See B2 SYSTEM ADMINISTRATION MAILBOXES See C2 SETTING UP MAILBOXES S...

Page 258: ...ls to be received by either a subscriber s regular or interview mailbox This mode is effective for 1 Incomplete Call Handling Service when the subscriber s line is busy or he cannot take the call or when he has enabled Call Blocking and 2 when the transfer destination of calls is set to a Logical Extension See Interview Service and Logical Extension All Calls Transfer to Mailbox in this Table See ...

Page 259: ...ccess the message from the mailbox Notification can be scheduled either on or off for a maximum of 2 times during any 24 h period The subscriber Message Manager can program a maximum of 3 telephones or beepers in sequence The VPS will recall the number or number sequence for a specified number of times until answered Notification is terminated when the subscriber Message Manager has received the m...

Page 260: ... and Table B 8 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See Other Parameters Message Waiting Notification in B6 8 Other Parameters See C3 SETTING COS CLASS OF SERVICE PARAMETERS See D3 SETTING UP MESSAGE WAITING NOTIFICATION See Message Waiting Lamp in the Glossary See 4 8 Message Waiting Notification in the Subscriber s Guide Multilingual Service permits up to 3 languag...

Page 261: ...er DPT Integration only Permits a subscriber to record two way conversations into another person s mailbox with one touch Available only with KX TDA KX TAW series See 4 1 GUIDELINES FOR DPT INTEGRATION See 4 6 DPT INTEGRATION FEATURES AND SETUP PROCEDURES FOR THE PANASONIC KX TDA KX TAW SERIES PBX See 4 6 6 Live Call Screening Assignment via PC Programming See 4 6 10 One Touch Two Way Transfer One...

Page 262: ...AL PBX Personal Custom Service allows a subscriber to set the following Custom Services in his personal greeting Personal Custom Service Transfer to Mailbox Transfer to Extension Transfer to Outside Custom Service VM Service Voice Mail Service AA Service Call Transfer Service A caller can select a desired service from those above while listening to the personal greeting or recording a message You ...

Page 263: ...sonal message greetings No Answer Plays when unavailable to answer the call during business hours Busy Signal Plays whenever the line is busy After Hours Plays when the VPS is in the Night Mode The No Answer Greeting will also play when the caller accesses the mailbox directly when the Busy Signal or the After Hours Greeting has not been recorded See 6 2 SETTING UP MAILBOXES See C3 SETTING COS CLA...

Page 264: ...nager A message specified as Private cannot be transferred It is also possible to specify messages recorded in the Voice Mail Service as Private See Delivering Messages to Specified Mailboxes in C9 DELIVERING MESSAGES See Private Message in the Glossary See 3 1 Delivering Messages to Other Subscribers in the Subscriber s Guide Receive Message allows subscribers to access messages left in their mai...

Page 265: ...e VPS Remote Call Forwarding the KX TD1232 for example must be programmed properly For the COS of the extensions whose calls are to be forwarded to a CO line enable the following 504 Call Forward to Outside Line Note The extension assigned for Operator 1 in the Day Mode is the Message Manager s extension However its default extension number 0 cannot be used with this feature When using this featur...

Page 266: ...ng method that is programmed for each Time Group 1 8 Once the Service Mode has been changed it is retained unless the System Manager or System Administrator changes it again even after the power turns off There are 6 Service Modes available Automatic Mode Operates according to the setting in Time Service Manual Day Mode Operates only in Day Mode Manual Night Mode Operates only in Night Mode Manual...

Page 267: ... Remote Call FWD to CO Delete Message Confirmation and Authorization for Message Notification in Table B 8 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See C3 SETTING COS CLASS OF SERVICE PARAMETERS Subscriber Tutorial guides a subscriber who accesses his mailbox for the first time to set up these items simply by following Help messages Password Owner s Name Personal Greetin...

Page 268: ...ch Day Night Lunch and Break time periods can be programmed It is possible to assign up to 8 different Time Groups It is necessary to assign a specific Time Group for use in both Port and Trunk Services in the Day Mode setting menu See Service Mode and Time Service in this table See Time Group No in Table B 9 in B4 1 Port Assignment and Table B 10 in B4 2 Trunk Group Assignment See B6 2 Time Group...

Page 269: ...TTING COS CLASS OF SERVICE PARAMETERS See B5 4 Toll Saver See C3 SETTING COS CLASS OF SERVICE PARAMETERS See Toll Saver in the Glossary See 4 18 Setting Telephone Numbers for Toll Saver in the Subscriber s Guide Trunk Service Universal Port DPT Integration only allows call services to be assigned to each trunk CO line group The incoming call service determines which service is used when answering ...

Page 270: ...Way Recording in the Glossary See 4 14 Recording a Two Way Conversation in the Subscriber s Guide Two Way Transfer DPT Integration only permits a subscriber to record two way conversations into another person s mailbox See 4 1 GUIDELINES FOR DPT INTEGRATION See 4 5 10 Two Way Transfer Button Assignment via Station Programming See 4 5 12 Button Assignment via PC Programming See 4 5 16 Two Way Trans...

Page 271: ...ssary Utility Commands allow the System Administrator to access critical VPS functions See 7 2 UTILITY COMMANDS Voice Mail Service permits a caller non subscriber to leave a message in any mailbox See 5 2 6 Voice Mail See B4 SYSTEM ADMINISTRATION PORT TRUNK SERVICE See Voice Mail in the Glossary Voice Prompts are announcements that instruct the caller There are 3 kinds of voice prompts 1 System Pr...

Page 272: ...A1 SYSTEM FEATURES 272 Installation Manual ...

Page 273: ...Installation Manual 273 Appendix B SYSTEM ADMINISTRATOR S GUIDE ...

Page 274: ... 232C Terminals ASCII Terminals When using RS 232C Terminals Type the number of the option desired and Press RETURN to choose menu options Table B 1 KEY FUNCTIONS Moves the cursor up one line Moves the cursor down one line Moves the cursor to the right Moves the cursor to the left 1 9 Typing any number 1 through 9 will select the corresponding option for that number RETURN Also the ENTER key Selec...

Page 275: ...p or changed The following example illustrates how the menu flow is used Example System Administration Top Menu 1 4 1 1 1 Press 1 at the System Administration Top Menu Press RETURN 2 Press 4 at the Program Menu Press RETURN 3 Press 1 at the Service Setting Menu Press RETURN 4 Press 1 on the Automated Attendant Menu to select 1 Department Dialing when selected 5 Press RETURN Auto Attn Department Di...

Page 276: ...ension 2 Custom Service 1 Day Mode 1 Operator 1 2 Operator 2 3 Operator 3 4 Break Mode 1 Operator 1 2 Operator 2 3 Operator 3 2 Night Mode 1 Operator 1 2 Operator 2 3 Operator 3 3 Lunch Mode 1 Operator 1 2 Operator 2 3 Operator 3 1 Enter Extension 2 Delete Extension 3 Extension Listing 1 Enter 3 Caller ID Listing Custom Service No 1 100 Entry 3 Intelligent Call Handling 1 Caller ID Call Routing Co...

Page 277: ...Group No 1 48 Entry Table No 1 4 Entry 4 Transfer to Outside 6 Hardware Setting 1 Extension Numbering Plan 1 16 2 Dialing Parameter 3 Message Waiting Notification 4 External Message Delivery 5 Call Hold 6 Rotary Telephone Service 7 Intercom Paging Parameters 8 Fax Management 9 Disconnect Parameter 1 Holiday Setting Enter 2 Holiday Setting Delete 3 Holiday Listing 1 Service Mode 2 Time Service 1 Da...

Page 278: ...box numbers cannot begin with 0 If the length of the mailbox number has been defined as 4 digits for example the valid range for all mailbox numbers would be 1000 through 9997 9998 and 9999 would be reserved for the Message Manager and the System Manager The length of the mailbox number cannot be changed through the Mailbox Setting screen once it has been specified To access the menu for mailbox e...

Page 279: ...Attendant Service accomplishes this call transfer The caller is given the option of transferring the call or leaving a message in the subscriber s mailbox The Covering Extension is one of the Incomplete Call Handling Service options that can be enabled or disabled by the subscriber using the telephone keypad Note The Extension Group List or Logical Extension Numbers cannot be assigned as covering ...

Page 280: ...s in his mailbox with these phone numbers without incurring telephone charges Note that when these phone numbers are specified by the subscriber the phone numbers are unavailable to other subscribers in the system The phone numbers must be unique Notes If Toll Saver is set to Caller ID in your Class of Service a DID number for Toll Saver cannot be assigned If Toll Saver is set to DID number in you...

Page 281: ...ing of 1 9 0 Y D F R T S W X A Y System Specifies how the VPS transfers a call to an extension for each mailbox Personal Transfer Sequence 1 9 0 DIAL CODE Y System D Disconnect F Flash R Ring T Tone S Silence W Transf Wait X Extn A Answer Notes When System is selected the VPS follows the Extension Transfer Sequence pre assigned for the system in the Program Hardware PBX Interface Dialing Parameter...

Page 282: ... Dial Mode Switching Code Touchtone to Pulse or Pulse to Touchtone X Callback Number Entry Code 1 9 0 Dial Codes Note The callback number entry code X must be included in the number to be called if the Beeper Callback No Entry Mode is enabled through COS and Type of Device is set to Beeper The proper number of Pauses must be inserted before the callback entry code Notice When the VPS calls to a CO...

Page 283: ...asis when a message has been left in the mailbox No of Retries 0 9 times 0 Specifies the number of times that a notification call to Device 1 2 or 3 should be attempted after a busy or no answer condition is received Busy Delay Time 0 120 min 3 Specifies the time in minutes the VPS must wait after a busy condition is received before making another notification call to Device 1 2 or 3 No Answer Del...

Page 284: ...Default Description Function Telephone Number 1 2 Up to 24 digits With the KX TD500 or Up to 16 digits With other KX T series PBXs None Specifies the telephone number to which the callers are forwarded when Remote Call Forwarding is set to a CO line The telephone number can contain the digits 0 9 and The telephone number should begin with a Line Access Code to seize a CO line Note Pressing back sp...

Page 285: ...Call Forward to CO available for COS numbers 1 63 Delete Message Confirmation available for COS numbers 1 64 Message Waiting Notification available for COS numbers 1 63 External Message Delivery available for COS numbers 1 62 Auto Forwarding available for COS numbers 1 63 Caller ID Callback available for COS numbers 1 64 Call Transfer to Outside available for COS numbers 1 62 Note In Table B 7 and...

Page 286: ...ubscriber can record two way conversations of unlimited length into his or another person s mailbox Two Way Recording or Two Way Transfer The maximum recording time for other messages will automatically be set to 6 min Mailbox Capacity Maximum Messages 5 100 msgs 100 Specifies the maximum number of both new and saved messages that can be stored in a mailbox Mailbox Capacity Maximum Message Time 5 ...

Page 287: ...ransferred message After The VPS announces Time and Date Stamp after playing the recorded message None The VPS does not announce Time and Date Stamp Note If you want to skip this information press 6 while hearing it Caller ID Callback 1 Yes 2 No No If set to Yes a subscriber is able to call back the message sender with the Caller ID number attached to the message Prompt Mode 1 System 2 User 1 3 Us...

Page 288: ...phone number Note The Remote Call FWD to CO feature is available if DPT Voice Mail Integration is activated with a Panasonic KX T series telephone system Notice With respect to PBX programming it is possible that Call Forward to CO is disabled To enable VPS Remote Call Forwarding the KX TD1232 for example must be programmed properly For the COS of the extensions whose calls are to be forwarded to ...

Page 289: ...one system Intercom Paging Group 1 17 Group 1 Specifies the Intercom Paging group number available to the subscriber If set to 17 the Intercom Paging feature is activated for all groups Note The Intercom Paging feature is available if DPT Voice Mail Integration is activated with a Panasonic KX T series telephone system Number of CIDs for Caller Name Announcement 0 30 30 Specifies the maximum numbe...

Page 290: ...ck his mailbox from a pre assigned Caller ID number without telephone charges Note DID number setting for this feature is only available when the VPS is connected to thefollowing PBXs with DPT Integration KX TD816 P311Q or higher KX TD1232 P211Q or higher KX TD500 V4M or higher Subscriber Tutorial 1 Yes 2 No Yes If set to Yes a subscriber is guided to set the following basic mailbox settings autom...

Page 291: ...ct After recording a message the caller is asked if the message is urgent If urgent the caller is asked to enter the callback number Without Without recording a message the caller is asked to enter the callback number Before Before recording a message the VPS asks the caller to enter the callback number After After recording a message the VPS asks the caller to enter the callback number Disable Di...

Page 292: ... the receiver will be greeted by the VPS in the specified language prompt However if Selective is enabled then the receiver has a choice of prompts See related explanation in Incoming Call Service Prompt in Table 5 5 in 5 3 1 Port Service Menu Note When Selective is enabled and the receiver uses a rotary telephone the no entry selection is specified by Prompt for Rotary Callers in Table 5 5 in 5 3...

Page 293: ...iginal mailbox When set to Copy copies of the messages are retained in the original mailbox after forwarding When set to Move messages are forwarded to the receiving mailbox and are not retained at the original location To access the menu for Class of Service Numbers 63 64 for Managers follow the menu path as shown System Administration Top Menu 1 2 COS No 63 64 Table B 8 Parameter Value Range Def...

Page 294: ... Message Retrieval Order 1 LIFO 2 FIFO LIFO Specifies the order in which messages will be retrieved played back for listening LIFO Messages are retrieved starting with the most recent FIFO Messages are retrieved starting with the oldest Message Scanning with Information 1 Yes 2 No No If set to Yes the VPS adds the message sender s name and the recording date and time to the message during the mess...

Page 295: ...p before playing the recorded transferred message After The VPS announces Time and Date Stamp after playing the recorded message None The VPS does not announce Time and Date Stamp Note If you want to skip this information press 6 while hearing it Caller ID Callback 1 Yes 2 No No If set to Yes a subscriber is able to call back the message sender with the Caller ID number attached to the message Dir...

Page 296: ...e Mailbox Setting or to any other telephone number Note The Remote Call FWD to CO feature is available if DPT Voice Mail Integration is activated with a Panasonic KX T series telephone system Notice With respect to PBX programming it is possible that Call Forward to CO is disabled To enable VPS Remote Call Forwarding the KX TD1232 for example must be programmed properly For the COS of the extensio...

Page 297: ...ore recording a message the VPS asks the caller to enter the callback number After After recording a message the VPS asks the caller to enter the callback number Disable Disables the Callback Number Entry feature Note To utilize this feature the callback number entry code must be included in the subscriber s beeper number When Disable is selected or if the caller does not enter a callback number S...

Page 298: ... Distribution List cannot be specified as the destination Delay Time h min 00 05 to 99 59 00 30 Specifies the length of time in hours and minutes that the VPS must wait before forwarding unretrieved messages The maximum delay time is 99 h 59 min Note The delay time must be less than the New Message Retention Time or else messages will be deleted before being forwarded Forwarding Mode 1 Copy 2 Move...

Page 299: ...er of priority Toll Saver Holiday Service Caller ID Call Routing DID Call Routing Trunk Service Port Service Toll Saver has the highest priority B4 1 Port Assignment Note The maximum number of ports depends on the VPS model Port 1 24 Day Mode To access the menu for Port Trunk Service Menu follow the menu path as shown System Administration Top Menu 1 3 To access the menu for Day Night Lunch or Bre...

Page 300: ...es the language of voice prompts to be played on this port When set to Selective the caller can select the language of his choice provided the Message Manager has recorded the Multilingual Selection Menu and the System Administrator has specified Prompt Selection Number To specify Prompt Selection Number see System Prompt Selection Number User 1 Prompt Selection Number and User 2 Prompt Selection ...

Page 301: ... Menu 1 3 1 Port No 1 24 2 To access the menu for Lunch Mode features for the selected port follow the menu path as shown System Administration Top Menu 1 3 1 Port No 1 24 3 To access the menu for Break Mode features for the selected port follow the menu path as shown System Administration Top Menu 1 3 1 Port No 1 24 4 To access the menu for Day Night Lunch or Break Mode for the selected PBX trunk...

Page 302: ...ncoming Call Service Prompt 1 System 2 User 1 3 User 2 4 Selective User 1 Specifies the language of voice prompts to be played on this trunk CO line group When set to Selective the caller can select the language of his choice provided the Message Manager has recorded the Multilingual Selection Menu and the System Administrator has specified Prompt Selection Number To specify Prompt Selection Numbe...

Page 303: ...r Night Mode features for the selected PBX trunk CO line group follow the menu path as shown System Administration Top Menu 1 3 2 Trunk Group No 1 48 2 To access the menu for Lunch Mode Features for PBX trunk CO line group follow the menu path as shown System Administration Top Menu 1 3 2 Trunk Group No 1 48 3 To access the menu for Break Mode Features for the selected PBX trunk CO line group foll...

Page 304: ... to treat operator seeking calls Operator s parameters can be individually set for Day Night Lunch and Break Modes To access the menu for Automated Attendant Parameters follow the menu path as shown System Administration Top Menu 1 4 1 To access the menu for Department Dialing follow the menu path as shown System Administration Top Menu 1 4 1 1 Table B 11 Parameter Value Range Default Description ...

Page 305: ...r that is included in the Extension Numbering Plan To access the menu for Operator Parameters Day Mode Operator 1 follow the menu path as shown System Administration Top Menu 1 4 1 2 1 1 Table B 12 Parameter Value Range Default Description Function Operator Service 1 Disable 2 Enable Enable Enables or disables the Operator Service feature Note All non touchtone input calls in Automated Attendant S...

Page 306: ...ter playing Thank you for calling No Answer Coverage Mode 1 Caller Select 2 Leave Message 3 Disconnect Message 4 Next Operator Caller Select Specifies how to handle Operator 1 calls when not answered within the time period set by the Operator No Answer Time mode 1 Caller Select Allows the caller to leave a message or call another extension In some cases a call to another extension is not available...

Page 307: ...Day Mode Operator 2 follow the menu path as shown System Administration Top Menu 1 4 1 2 1 2 Table B 13 Parameter Value Range Default Description Function Operator s Extension 1 5 digits None Specifies the extension number for Operator 2 Any valid extension number can be assigned Operator s Mailbox No 2 5 digits None Specifies the mailbox number for Operator 2 Callers to Operator 2 are prompted to...

Page 308: ...t Message Disconnects the caller after playing Thank you for calling 4 Next Operator Transfers the caller to Operator 3 In the following cases the caller cannot select He is directed to Operator 1 s mailbox when he is transferred to the operator but the operator does not answer No input to Automated Attendant No input to Custom Service menu when No DTMF Input Operation is set to C Operator in Tabl...

Page 309: ...he Call Waiting feature of the PBX 4 Disconnect Message Disconnects the call after playing Thank you for calling No Answer Coverage Mode 1 Caller Select 2 Leave Message 3 Disconnect Message Caller Select Specifies how to handle Operator 3 calls when not answered within the time period set by the Operator No Answer Time mode 1 Caller Select Allows the caller to leave a message or call another exten...

Page 310: ...5 in B7 3 PBX Interface Parameters Alternate Extension Group Enter The system can create up to 32 extensions that use the same alternate transfer sequence Alternate Extension Delete The system can delete extension numbers from the alternate extension group To access the menu for Alternate Extension Assignment Parameter follow the menu path as shown System Administration Top Menu 1 4 1 3 To access ...

Page 311: ...n Delete Parameter follow the menu path as shown System Administration Top Menu 1 4 1 3 2 To access the menu for Alternate Extension Listing Parameter follow the menu path as shown System Administration Top Menu 1 4 1 3 3 To access the menu for Custom Service Parameter follow the menu path as shown System Administration Top Menu 1 4 2 Custom Service No 1 100 Table B 16 Parameter Value Range Defaul...

Page 312: ...r this parameter This is especially true if you do not want to explain Call Transfer Any Time in your Custom Service menu recording Wait for Second Digit 1 5 s 1 Resolves the problem when the first digit of the extension or mailbox number is the same as one of the Custom Service menu choices The VPS waits the specified period of time for a second digit to be dialed If the time period expires witho...

Page 313: ...ce Allows the caller to access Voice Mail Service h Call Transfer Service Allows the caller to access Automated Attendant Service i Subscriber Service Allows the caller to access Subscriber Service If this option is enabled it is strongly recommended that each subscriber establish a password this will prevent unauthorized callers from accidentally or intentionally accessing subscribers mailboxes j...

Page 314: ... Holiday Service Caller ID Call Routing DID Call Routing Trunk Service Port Service Toll Saver has the highest priority Caller ID Call Routing Enter To access the menu for Caller ID Call Routing follow the menu path as shown System Administration Top Menu 1 4 3 1 To access the menu for Caller ID Call Routing Enter follow the menu path as shown System Administration Top Menu 1 4 3 1 1 Caller ID Lis...

Page 315: ...the name was automatically registered in the VPS Call Transfer Day Night Lunch Break Custom Extn Mbx None None Specifies the destination to which the call from an assigned Caller ID number is automatically forwarded Call Transfer can be set for each Time Service period Day Night Lunch and Break The Custom setting enter C forwards callers to the specified Custom Service menu The Extn setting enter ...

Page 316: ... KX TD500 V4M or higher Services have this order of priority Toll Saver Holiday Service Caller ID Call Routing DID Call Routing Trunk Service Port Service Toll Saver has the highest priority DID Call Routing Enter To access the menu for DID Call Routing follow the menu path as shown System Administration Top Menu 1 4 3 2 To access the menu for DID Call Routing Enter follow the menu path as shown S...

Page 317: ...the name was automatically registered in the VPS Call Transfer Day Night Lunch Break Custom Extn Mbx None Specifies the destination to which the call from an assigned DID number is automatically forwarded Call Transfer can be set for each Time Service period Day Night Lunch and Break The Custom setting enter C forwards callers to the specified Custom Service menu The Extn setting enter E forwards ...

Page 318: ...e DID number setting for this feature is only available when the VPS is connected to the following PBXs with DPT Integration KX TD816 P311Q or higher KX TD1232 P211Q or higher KX TD500 V4M or higher Note The Delayed Answer Time specified for Toll Saver has higher priority than the one specified for the Port Trunk Service To access the menu for Toll Saver Parameter follow the menu path as shown Sys...

Page 319: ...w the menu path as shown System Administration Top Menu 1 5 1 To access the menu for Mailbox Group follow the menu path as shown System Administration Top Menu 1 5 1 1 To access the menu for Mailbox Group Enter follow the menu path as shown System Administration Top Menu 1 5 1 1 1 Group List No Table B 20 Parameter Value Range Default Description Function Group List No 2 5 digits None Specifies an...

Page 320: ... the menu for Mailbox Group Delete follow the menu path as shown System Administration Top Menu 1 5 1 1 2 Group List No To access the menu for Mailbox Group Listing follow the menu path as shown System Administration Top Menu 1 5 1 1 3 To access the menu for Extension Group Enter follow the menu path as shown System Administration Top Menu 1 5 1 2 1 Group List No Table B 21 Parameter Value Range D...

Page 321: ...digits None Specifies the extension number belonging to the group Note Members cannot have a personal mailbox To access the menu for Extension Group Delete follow the menu path as shown System Administration Top Menu 1 5 1 2 2 Group List No To access the menu for Extension Group List Numbers follow the menu path as shown System Administration Top Menu 1 5 1 2 3 Table B 21 Parameter Value Range Def...

Page 322: ...n B4 2 Trunk Group Assignment Time Group Service Service Mode The VPS automatically activates the appropriate call handling method according to the Time Service setting Day Night Lunch and Break Services for each Time Group 1 8 however the System Administrator or the System Manager can change the current call handling method by assigning a specific Service Mode to the desired Time Group To access ...

Page 323: ...or s Parameters can be specified differently Note Break Service and Lunch Service are only available when they are in Day Service period If Break 3 Service is out of Day Service period for example Break 3 Service does not work Table B 22 Parameter Value Range Default Description Function Time Group 1 8 1 Automatic Mode 2 Manual Day Mode 3 Manual Night Mode 4 Manual Lunch Mode 5 Manual Break Mode 6...

Page 324: ...roup No 1 8 1 Table B 23 Parameter Value Range Default Description Function Mon Start End Sun Start End 1 12 h 00 59 min AM PM a m p m D Day Mode N Night Mode 9 00 AM 5 00 PM Specifies the Start and End times of the Day Service Day Mode Day Mode in effect around the clock 24 h Night Mode Night Mode in effect around the clock 24 h To access the menu for Lunch Service for the selected time group fol...

Page 325: ...m Administration Top Menu 1 5 2 2 Time Group No 1 8 3 Table B 25 Parameter Value Range Default Description Function Mon Break 1 Service Break 2 Service Break 3 Service Start End Sun Break 1 Service Break 2 Service Break 3 Service Start End 1 12 h 00 59 min AM PM a m p m None Specifies the Start and End times of the Break Service Note When Break Service periods overlap Lunch Service period Lunch Se...

Page 326: ...the end dates of your Christmas vacation Note Holidays cannot overlap For example if you have set Dec 22nd to Jan 6th as holidays you cannot set Jan 1st as a holiday To provide a special message to callers on a holiday for example Today is New Year s Day and our office is closed If you wish to record a message please press 1 now you can create a Custom Service menu Use this setting to direct calls...

Page 327: ... Attn 3 Interview 4 Custom Auto Attn Specifies one of 4 incoming call services for the holiday Note When Interview Service is specified one Subscriber s Interview Mailbox number should also be specified When the Custom Service is specified one of Custom Service numbers 1 100 should also be specified Company Greeting No 1 32 S System Greeting N None None Specifies the Company Greeting to be played ...

Page 328: ...ifies the trunk CO line number on which the Holiday Service setting is activated The unspecified trunks CO lines provide the usual incoming call service Note Pressing back space will clear the parameter To access the menu for Holiday Setting Delete follow the menu path as shown System Administration Top Menu 1 5 3 2 To access the menu for Holiday Setting Listing follow the menu path as shown Syste...

Page 329: ... Table B 27 Parameter Value Range Default Description Function Start Date End Date MM Month DD Day None Specifies the starting and ending dates of daylight saving time The VPS advances 1 h on the starting date of daylight saving time and restores the time on the ending date Both the starting date and the ending date must be set The same date cannot be used for both settings WARNING Time Synchroniz...

Page 330: ...sponsible for recording this Multilingual Selection Menu Note The Prompt Selection Number should not match the first digit of any mailbox number because mailbox extension access is possible during and after the Multilingual Selection Menu User 1 Prompt Selection Number User 2 Prompt Selection Number Position of AM PM in Time Stamp for User 1 Prompt 1 Before 2 After 3 24 h After This parameter sett...

Page 331: ... Status in the Subscriber s Guide The Intercom Paging feature is enabled by selecting Intercom Paging in 4 1 Call Transfer Status and or in 4 3 Incomplete Call Handling Status in the Subscriber s Guide The Message Manager is responsible for recording System Caller Names System Caller Name Announcement Enter To access the menu for System Caller Name Announcement follow the menu path as shown System...

Page 332: ...tem Caller Name Announcement Listing follow the menu path as shown System Administration Top Menu 1 5 6 3 To access the menu for System Security follow the menu path as shown System Administration Top Menu 1 5 7 Table B 30 Parameter Value Range Default Description Function System Manager Access from Telephone 1 Disable 2 Enable Disable Enables disables access to the VPS from the System Manager s t...

Page 333: ...rameter is changed from No to Yes a new default password will not be set to already created mailboxes Pre assigned passwords remain valid The password can be changed in the following ways Subscribers can change or clear the default password for their mailboxes within Subscriber Service The System Administrator or the System Manager can reset the password After the password is reset the conditions ...

Page 334: ...No 5 5 Mailbox No 6 6 Mailbox No 7 7 Mailbox No 8 8 Mailbox No 9 9 Mailbox No 0 Mailbox No Mailbox No Defines the password format This parameter is effective only when the previous Default Password for Subscriber parameter is set to Yes Example Default Password Format 5 Mailbox No New Mailbox No 123 New Mailbox Default Password 5123 The new mailbox s password is automatically set to the default To...

Page 335: ...with 2 b If valid PBX extension numbers are to be specified 400 through 450 and 3300 through 3399 specify the numbers as follows 4XX Indicates any 3 digit extension number starting with 4 33XX Indicates any 4 digit extension starting with 33 Note Auto Configuration will set this parameter automatically The Automated Attendant will dial any 2 5 digit PBX extension number except numbers beginning wi...

Page 336: ...ing call setup sequence 123 4567 The VPS can discriminate between local and long distance calls and can report outgoing calls and calling times for billing purposes on periodic port usage reports Call Transfer No Answer Time 10 60 s 20 Specifies the length of time that the VPS must wait before retrieving the transferred call when there is no answer at the destination extension Note Make sure that ...

Page 337: ... telephone number 9 is the CO line access number F Hook Flash R Ringback Tone Detection S Silence Detection T Dial Tone Detection W Wait for 1 s 1 9 0 Dial Codes To access the menu for Message Waiting Notification Parameter follow the menu path as shown System Administration Top Menu 1 5 8 3 Table B 33 Parameter Value Range Default Description Function Outgoing Call Ports Port No 1 24 Specifies th...

Page 338: ...uent messages until the subscriber has accessed the VPS to retrieve the messages stored there Max Digits for Callback No 1 48 digits 20 Specifies the maximum number of digits the caller can enter as a callback number This number will display on beepers if the Beeper Callback No Entry Mode is enabled Callback No Entry Interdigit Time Out 1 10 s 5 Sets the maximum allowable time between each digit o...

Page 339: ...ort numbers used for the External Message Delivery feature Note The maximum number of ports depends on the VPS model Message Length 1 6 min 3 Specifies the allowable message length of external delivery messages that the subscriber can record Max Messages for Mailboxes 1 100 msgs 3 Specifies the maximum number of external delivery messages that can be stored in 1 mailbox System External Message Del...

Page 340: ...d or select one of the Incomplete Call Handling service options If set to Disable the VPS immediately offers callers the Incomplete Call Handling service Call Queuing Announcement Mode 1 Disable 2 Enable Enable If set to Enable callers on hold are informed of their current position in the call hold queue Example One other person is waiting to connect Call Retrieval Announcement Timing 1 30 s 2 Spe...

Page 341: ...al Delivery Mailbox O Operator E Extension Enter E followed by an extension number M Mailbox Enter M followed by a mailbox number To access the menu for Intercom Paging Parameter follow the menu path as shown System Administration Top Menu 1 5 8 7 Table B 37 Parameter Value Range Default Description Function Intercom Paging Sequence Up to 12 digits con sisting of 0 9 and special codes FXW Specifie...

Page 342: ...s timer expires Announcement Repeat Cycle 1 3 times 1 Specifies the number of times to announce the intercom page Example I have a call for mailbox owner s name Intercom Paging Retry 1 10 times 2 Specifies the number of times to retry paging when the paging destination is busy or if there is no answer Note This setting applies only when the subscriber has enabled Intercom Paging in Incomplete Call...

Page 343: ...Specifies the length of time in seconds the VPS must wait before taking other action when there is no answer at either fax extension Note This timer applies to the fax call that has been transferred to the main or alternate fax extension Fax Manager Mailbox No 2 5 digits None Specifies the Fax Manager Mailbox Number The VPS will notify the fax manager of the status of fax calls depending upon the ...

Page 344: ...Manager s extension and play a voice prompt You have 1 FAX message The VPS will also leave the total number of received fax calls in the Fax Manager s mailbox 2 If set to No the VPS will not take any action concerning successfully received fax calls To access the menu for Disconnect Parameter follow the menu path as shown System Administration Top Menu 1 5 8 9 Table B 39 Parameter Value Range Defa...

Page 345: ...u for RS 232C Parameter follow the menu path as shown System Administration Top Menu 1 6 1 Table B 40 Parameter Value Range Default Description Function Baud Rate 1 300 bps 2 600 bps 3 1200 bps 4 2400 bps 5 4800 bps 6 9600 bps 7 19200 bps 8 38400 bps 9600 Specifies the speed at which the data is transferred in bits per second Word Bit Length 1 7 bits 2 8 bits 8 bits Defines the number of bits in e...

Page 346: ...BX will recognize it as a flash hook signal See the PBX manual to determine the correct value CPC Signal 1 None 2 6 5 ms 3 150 ms 4 300 ms 5 450 ms 6 600 ms None Specifies the minimum time necessary to detect an interruption in the CPC Calling Party Control signal received from the PBX The VPS is able to determine that the line has been disconnected when it detects an interruption of the CPC signa...

Page 347: ...SLT with the PBX To access the menu for PBX Interface Parameters follow the menu path as shown System Administration Top Menu 1 6 3 To access the menu for Dialing Parameters follow the menu path as shown System Administration Top Menu 1 6 3 1 Table B 42 Parameter Value Range Default Description Function PBX Type 1 Other Manufacturers 2 KXT Series 1 T308 2 T616 3 T1232 TA624 4 T96 5 T336 6 TD816 7 ...

Page 348: ...sion Transfer Sequence FXA FTXA FTXA FTXA FTXA FTXA FXA FTXA FXA FTXA FXA Alternate Extension Transfer Sequence FXA FTXA FTXA FTXA FTXA FTXA FXA FTXA FXA FTXA FXA Reconnect Sequence on Busy FWW FWW FWW FWW FWW FWW F FWW F FWW F Reconnect Sequence on No Answer FWW FWW FWW FWW FWW FWW F FWW F FWW F Reconnect Sequence onRefused Call FWW FWW FWW FWW FWW FWW F FWW F FWW F Light On Sequence for Message ...

Page 349: ...sends touchtone codes to the VPS to indicate the state of the call busy answered disconnect etc Inband Integration improves the VPS performance because call state recognition is faster than with standard call progress tone detection The PBX code for each call state must be set in the Inband Signaling Parameters If PBX type is set to a KX T series telephone system the Inband Signaling Parameters wi...

Page 350: ...Sequenceon Busy F If an extension is busy this sequence allows the VPS to reconnect to the caller Reconnect Sequenceon No Answer F If the extension does not answer this sequence allows the VPS to reconnect with the caller Reconnect Sequenceon Refuse Call F The VPS performs this sequence to retrieve a call placed on hold after the extension in the Call Screening mode has refused to accept it Light ...

Page 351: ...gback Tone Sent to the VPS when the extension dialed is ringing Busy 2 Indicates Busy Tone Sent to the VPS when the extension dialed is busy Reorder 3 Indicates Reorder Tone Sent to the VPS when an invalid extension number is dialed or when inadvertently connected to another VPS DND 4 Indicates Do Not Disturb Tone Sent to the VPS if the dialed extension has the Do Not Disturb feature enabled Answe...

Page 352: ... the other party goes on hook Table B 47 Parameter Other Manufacturers KX T series T308 T616 T1232 TA624 T96 T336 TD816 TD1232 TA1232 TD308 TD500 TDA TAW series Ringback N A N A 1 A1 A1 1 1 1 Busy N A N A 2 B1 B1 2 2 2 Reorder N A N A 3 B2 B2 3 3 3 DND N A N A 4 B3 B3 4 4 4 Answer N A N A 5 A2 A2 5 5 5 Forward to VM Ringing N A N A 6 C1 C1 6 6 6 Forward to VM Busy N A N A 7 C2 C2 7 7 7 Forward to ...

Page 353: ...nistration Top Menu 1 6 3 3 1 Table B 48 Parameter Value Range Default Description Function Inter Digit Timeout 1 4 s 1 Defines the incoming signal interval Follow on ID The Digit Translation Table is translated by a series of signals received within the specified time period To access the menu for Input Output follow the menu path as shown System Administration Top Menu 1 6 3 3 2 Table B 49 Param...

Page 354: ... Value Range Default Description Function Call Transfer to Outside Sequence Up to 12 digits consisting of 0 9 D F R T S W A N APT DPT Integration FND other Integration FTND Specifies the sequence the VPS uses to transfer calls to outside lines Note The default setting FND FTND includes the sequence code D Disconnect which executes a blind transfer Removing D from the sequence results in a screened...

Page 355: ...ng of 0 9 D F R T S W A N F6 Specifies the sequence the VPS uses to reconnect the line when the party transferred with EFA External Feature Access is busy Note The default value is only activated when the VPS is connected to a default PBX KX TD1232 KX TD500 KX TA624 For other PBX types the default value differs depending on the EFA Transfer Sequence specified in the PBX For example when the PBX Ty...

Page 356: ...e destination party goes off hook and connects the line 2 Guidance the VPS plays the following guidance before connecting the line to the destination party You have a call To answer the call press 1 Otherwise press 2 and hang up If the destination party presses 1 he will be able to answer the transferred outside call The VPS continues playing this guidance for the time specified in the Outgoing Ca...

Page 357: ...y who left a message in his mailbox with the Caller ID number sent from the PBX This setting applies to the trunk group number used when the message with the Caller ID number was left in his mailbox Outside Line Access Sequence for Caller ID Callback Up to 12 digits consisting of 0 9 F R T S W 9T Specifies the sequence of outside line access codes for Caller ID Callback This parameter is available...

Page 358: ... number for a local area international long distance call The number is added to the beginning of the received digits To access the menu for VPS Port Parameters follow the menu path as shown System Administration Top Menu 1 6 3 5 Table B 53 Parameter Value Range Default Description Function Extension No of the VPS port 1 24 2 4 digits KX TVS125 165 170 Port 1 6 KX TVS225 165 170 Port 1 6 177 178 P...

Page 359: ...Installation Manual 359 Appendix C SYSTEM MANAGER S GUIDE ...

Page 360: ...ming The System Manager s password is assigned through the System Manager s Service Notes If your VPS is the KX TVS125 or KX TVS225 the mailbox number is 999 by default If your VPS is the KX TVS325 the mailbox number is 9999 by default To Access the System Manager s Mailbox 1 Dial the Extension Number connected to the Voice Mail Service Or Dial any VPS Extension Number and Press 6 Service Access C...

Page 361: ... Manual 361 You have number new message s To receive the message press 1 To deliver a message press 2 To customize your mailbox press 3 To check the mailbox distribution press 4 For a system report press 5 For other features press 6 To end this call press ...

Page 362: ...eave the current setting unchanged Press 2 When creating a new mailbox the following parameters can be set Mailbox Number Subscriber s Voiced Name The VPS allows a maximum of 4 s to record the name The name must be spoken slowly and clearly Use the subscriber s last name Extension Number Initial 3 or 4 Letters of the Subscriber s Last Name Enter only the first 3 or 4 letters of the owner s last na...

Page 363: ... be entered When this entry is completed the prompt at Step 4 will appear Continue assigning or editing other mailboxes by repeating Steps 5 7 9 To return to the Main Menu Press twice Deleting a Mailbox The System Manager must delete the mailboxes that are no longer needed When another person accesses the VPS the action is automatically canceled 1 Log in the Main Menu 2 Press 6 for Other Features ...

Page 364: ...d Note After the password is reset the conditions will be as follows Subscribers Mailboxes If this parameter is set to Yes the password will be initialized to the default password If this parameter is set to No the password will be cleared Managers Mailboxes The password is initialized to No password When the System Manager s password is reset the System Manager Access from Telephone parameter wil...

Page 365: ...ith Information Settings are enable or disable Subscriber Service Prompt Mode 1 System Prompt 2 User 1 Prompt 3 User 2 Prompt Delete Message Confirmation Settings are enable or disable 1Envelope Information Position Settings are Before After or None 1Time and Date Stamp Position Settings are Before After or None Caller ID Callback Settings are enable or disable 1Direct Mailbox Access Settings are ...

Page 366: ...tion Time Message Length Number of Messages 5 a The current setting plays Press 1 to change the current time b Type the retention time up to 30 days or 0 Unlimited c Confirm the entry is correct and Press 2 to accept it 6 a The current setting plays Press 1 to change the current time b Type the retention time up to 30 days or 0 unlimited c Confirm the entry is correct and Press 2 to accept it 7 a ...

Page 367: ...r FIFO b Confirm the entry is correct and Press 2 to accept it 11 a The current setting plays Press 1 to change the setting enable or disable b Confirm the entry is correct and Press 2 to accept it 12 a The current setting plays Press 1 2 or 3 to change the desired mode 1 System Prompt 2 User 1 Prompt 3 User 2 Prompt b Confirm the entry is correct and Press 4 to accept it 13 a The current setting ...

Page 368: ...nfirm the entry is correct and Press 2 to accept it 17 a The current setting plays Press 1 to change the setting enable or disable b Confirm the entry is correct and Press 2 to accept it 18 a The current setting plays Press 1 to change the setting enable or disable b Confirm the entry is correct and Press 2 to accept it 19 a The current setting plays Press 1 to change the setting enable or disable...

Page 369: ...plays Press 1 to change the current number b Type the number of Caller IDs 0 30 c Confirm the entry is correct and Press 2 to accept it 24 a The current setting plays Press 1 to change the setting enable or disable b Confirm the entry is correct and Press 2 to accept it 25 a The current setting plays Press 1 to change the setting enable or disable b Confirm the entry is correct and Press 2 to acce...

Page 370: ...m the entry is correct and Press 6 to accept it d The current setting of MWL Notification for Unreceived Message plays Press 1 to change the setting enable or disable e Confirm the entry is correct and Press 2 to accept it f The current setting of Device Notification for Unreceived Message plays Press 1 to change the setting enable or disable g Confirm the entry is correct and Press 2 to accept it...

Page 371: ...e mailbox number d Confirm the entry is correct and Press 2 to accept it e The current delay time is played Press 1 to change the setting The delay time is the period of time that the VPS must wait before forwarding messages For example enter 115 to set the delay time to 1 h 15 min 30 to set 30 min f Confirm the entry is correct and Press 2 to accept it g The current forwarding mode is played Pres...

Page 372: ...age Manager sets the system clock records the Voice Labels and System Caller Names and customizes the Message Manager s Mailbox The VPS plays Sorry this function is not available 1 Log in the Main Menu 2 Press 6 for Other Features 3 Press 3 to set the time and date 4 Press 1 to change the current time 5 Type the current time and Press Note Press 0 for help For example to enter 5 o clock press 5 an...

Page 373: ...C4 SETTING THE SYSTEM CLOCK Installation Manual 373 10 Type the day and Press 11 Type the last 2 digits of the year and Press 12 Press 2 to accept the date ...

Page 374: ...nly in Day Mode Manual Night Mode Operates only in Night Mode Manual Lunch Mode Operates only in Lunch Mode Manual Break Mode Operates only in Break Mode PBX Control Mode Operation changes depending on PBX time period available only with DPT Integration In the Automatic Mode services have this order of priority Toll Saver Holiday Service Caller ID Call Routing DID Call Routing Trunk Service Port S...

Page 375: ...ting Press 1 to change the setting 6 Press 1 2 3 4 5 or 6 to choose the desired Service Mode entry 1 Automatic Mode Operates according to the setting in Time Service default 2 Manual Day Mode Operates only in Day Mode 3 Manual Night Mode Operates only in Night Mode 4 Manual Lunch Mode Operates only in the Lunch Mode 5 Manual Break Mode Operates only in the Break Mode 6 PBX Control Mode Operation c...

Page 376: ...ograms via a personal computer the System Manager cannot change the Company Greeting setting The VPS plays Sorry this function is not available 1 Log in the Main Menu 2 Press 6 for Other Features 3 Press 5 to change Port Trunk setting 4 Press 1 to change the port setting or 2 to change the trunk service setting 5 Type 1 24 port number or 1 48 trunk group number Note The maximum number of ports dep...

Page 377: ...11 Press 1 2 3 4 or 5 to choose the desired setting entry 1 To set Voice Mail Service Go to Step 13 2 To set Automated Attendant Service Go to Step 13 3 To set Custom Service 4 To set Interview Service 5 To disable Note You cannot disable the setting in the port setting 12 Type the Custom Service prompt number 1 through 100 or the Interview Mailbox number 13 Confirm the entry is correct and Press ...

Page 378: ...telephone Note While the System Administrator programs via a personal computer the System Manager cannot initialize the internal modem The VPS plays Sorry this function is not available This menu is not available if the internal modem card has not been installed 1 Log in the Main Menu 2 Press 6 for Other Features 3 Press 6 to initialize the internal modem If the initialization is unsuccessful the ...

Page 379: ...yed as COS Assignments 4 For Disk Usage Report Port Usage Report Mailbox Usage Report Call Account Report or Fax Call Report Press 1 To generate the Mailbox Usage Report Go to Step 5 5 Mailbox Usage Report Type the mailbox number of the start of the range Note If a is entered in place of each digit of the mailbox numbers e g for 3 digit mailbox numbers reports for all mailboxes will be printed and...

Page 380: ...orts 4 to clear the Mailbox Usage Reports 6 to clear the Call Account Report or 8 to clear the Fax Call Report 4 Press 2 to clear the report To clear the Mailbox Usage Reports Go to Step 5 5 Type the mailbox number of the start of the range Note If a is entered in place of each digit of the mailbox numbers e g for 3 digit mailbox numbers reports for all mailboxes will be cleared and the System Rep...

Page 381: ...as remaining hard disk capacity requesting that unnecessary messages be erased etc 1 Log in the Main Menu 2 Press 2 to deliver a message 3 Press 1 to record a broadcast message 4 Record a broadcast message and Press 1 5 Press 2 to accept the message recorded Delivering Messages to Specified Mailboxes Use this feature to deliver the same message to one or more subscriber mailboxes by specifying the...

Page 382: ...the Main Menu 10 Press 1 to specify the delivery time 11 Type the time and Press 12 Press 1 for AM or 2 for PM Note This selection is not available if 24 h is selected for Time Stamp for User Prompts See Position of AM PM in Time Stamp for User 1 Prompt and Position of AM PM in Time Stamp for User 2 Prompt in Table B 28 in B6 5 Prompt Setting 13 Type the date month and day and Press 14 Press 2 to ...

Page 383: ...vered to recipients 1 Log in the Main Menu 2 Press 4 to check distribution status 3 Press 3 to cancel the message or delete verification Note Press 1 to listen to messages Press 1 twice to check the previous message Press 2 to check the next message 4 Press 1 to delete verification of this message or 2 to cancel message delivery ...

Page 384: ...r programs via a personal computer the System Manager cannot access this service The VPS plays Sorry this function is not available 1 Log in the Main Menu 2 Press 3 to customize the mailbox 3 The VPS plays the current password setting Press 1 to change the mailbox password If a password has not yet been assigned go to Step 4 Press 2 to accept the current setting 4 Type the password and Press Note ...

Page 385: ... number of new messages Press 1 to listen to the messages 3 The VPS plays each message identifying the sender and indicating when the message was recorded Press 0 to listen to the entire menu 1 Repeat this message 1 1 Replay the Previous Message 2 Play the Next Message 3 1 Erase this Message 4 Reply 5 Rewind 6 Fast Forward 7 Transfer 8 Message Scan ...

Page 386: ...C11 LISTENING TO SYSTEM MANAGER MESSAGES 386 Installation Manual ...

Page 387: ...Installation Manual 387 Appendix D MESSAGE MANAGER S GUIDE ...

Page 388: ...mailbox number is 998 by default If your VPS is the KX TVS325 the mailbox number is 9998 by default To Access the Message Manager s Mailbox 1 Dial the Extension Number connected to the Voice Mail Service Or Dial any VPS Extension Number and Press 6 Service Access Command 2 Press then enter the Message Manager s Mailbox Number 98 998 9998 or 99998 3 Type the Password followed by The Main Menu of Me...

Page 389: ...r of new messages Press 1 to listen to the messages 3 The VPS plays each message identifying the sender and indicating when the message was recorded Press 0 to listen to the entire menu 1 Repeat this Message 1 1 Replay the Previous Message 2 Play the Next Message 3 1 Erase this Message 4 Reply 5 Rewind 6 Fast Forward 7 Transfer 8 Message Scan 9 Save this Message as New Transferring Messages Messag...

Page 390: ...nual 5 Press 2 to accept the number 6 Press 2 to transfer with comment Note Press 1 to transfer messages without comment Press 3 to add a mailbox number Press 4 to review the Mailing List 7 Record the comments and Press 1 8 Press 2 to accept the comments entered ...

Page 391: ...he extension number that is included in the Extension Numbering Plan 1 Log in the Main Menu 2 Press 2 to set Message Waiting Notification 3 Press 1 to change the Message Waiting Lamp Notification Status 4 Press 1 to change the Message Waiting Lamp Notification Status or 2 to accept it Setting Notification by Calling Status The VPS calls the preset telephone or beeper when a new message is recorded...

Page 392: ...ded at the end of a beeper number the VPS will ask the caller to enter the callback number that will display on the beeper System Programming determines if the Callback Number Entry is to be entered before after or without the message It is also possible to have the caller select whether or not to enter a callback number The System Manager must authorize the use of the Beeper Callback No Entry Cod...

Page 393: ...D3 SETTING UP MESSAGE WAITING NOTIFICATION Installation Manual 393 8 Insert a beeper display command 8 Press 1 to be notified by telephone or 2 by a beeper ...

Page 394: ...ension In each Day Night Lunch and Break Modes up to 3 operators Operator 1 2 3 can be specified The extension number assigned for Operator 1 in the Day Mode will be for the Message Manager Telephone Numbers 1 and 2 for Remote Call Forward to CO The customization of the Message Manager s mailbox only allows you to assign Telephone number 1 and or 2 to enable call forwarding to the telephone number...

Page 395: ...change the telephone number If a telephone number has not yet been assigned go to Step 11 Press 2 to accept the current setting Go to Step 13 11 Type the telephone number using 0 9 and Notes Please make sure you begin the telephone number with a Line Access Code to seize a CO line When connected to the KX TD500 the maximum number of characters allowed to be entered is 24 when connected to other KX...

Page 396: ...personal computer the System Manager sets mailboxes and Class of Service COS and customizes the System Manager s Mailbox The VPS plays Sorry this function is not available 1 Log in the Main Menu 2 Press 4 to set the time and date 3 Press 1 to change the current setting 4 Type the current time and Press Note Press 0 for help For example to enter 5 o clock press 5 and or to enter 5 15 press 5 1 5 an...

Page 397: ...D5 SETTING THE SYSTEM CLOCK Installation Manual 397 10 Type the last 2 digits of the year and Press 11 Press 2 to accept the date entered ...

Page 398: ...abels maximum length 6 min each Up to 20 System Group Distribution Lists can be created by the System Administrator Each list can have a voice label The User Prompts maximum length 6 min each There are 3 kinds of voice mail prompts 1 System Prompts 2 User 1 Prompts and 3 User 2 Prompts Generally the System Prompts should be left alone they are recorded at the factory in English However the Message...

Page 399: ... Custom Service Number 1 100 Enter 0 to record the Custom Service exit prompt For the Voice Labels Enter a System Group Distribution Lists number to be labeled The System Administrator assigns list numbers For the Multilingual Selection Menu Go to Step 5 5 The VPS plays the current message Press 1 to change the message If a message has not yet been recorded go to Step 7 6 Press 1 to record the mes...

Page 400: ...rompt Notes Press 2 to erase the current recording Return to Step 6b This is not available when the selected prompt is currently turned on and not recorded or when the selected prompt has never been recorded and is currently turned off with the Utility command by the System Administrator Press 3 to turn off the specified prompt Return to Step 6b Press 4 to accept Return to Step 6b e Record a promp...

Page 401: ...time There is a complete list of modifiable prompts and prompt numbers in D9 LIST OF MODIFIABLE PROMPTS Recording System Caller Names 1 Log in the Main Menu 2 Press 5 to modify messages 3 Press 8 to modify system caller names 4 Enter the Caller ID List Number 1 1 120 to be modified Notes Enter to return to Step 3 To record system caller names first Caller ID numbers must be assigned see B6 6 Syste...

Page 402: ...G MESSAGES 402 Installation Manual Notes Press 1 to change the recorded name Return to Step 6 Press 3 to erase the recorded name Return to Step 4 8 Repeat Steps 4 7 to record names for other Caller ID List numbers ...

Page 403: ...d in the Mailbox Setting or to any other telephone number FWD Cancel Cancel the forwarding setting Notes The Remote Call Forwarding Set feature is available with DPT Integration only By default the extension number for the Message Manager s extension assigned for Operator 1 in the Day Mode is 0 However the default setting cannot be used with this feature When using this feature you must assign the...

Page 404: ...X TD500 the maximum number of characters allowed to be entered is 24 when connected to other KX T series PBX 16 9 Confirm the entry is correct and Press 2 to accept it Go to Step 11 Note Press 1 to change the telephone number Return to Step 7 10 Call Forwarding is canceled Press 2 to accept it 11 Call Forwarding setting data is transmitted to the PBX If the forwarding setting or canceling has been...

Page 405: ...calling ABCD Travel instead of Welcome to the Voice Processing System The maximum length of a prompt is fixed at 6 min Note To identify the prompt s linked to each prompt listed below refer to the next section D9 LIST OF MODIFIABLE PROMPTS Prompts Common to VM and AA Services Table D 1 Prompt No Modifiable Prompts 273 Good afternoon 274 Good evening 275 Good morning 915 Welcome to the Voice Proces...

Page 406: ...rwise press 2 590 Thank you for calling Table D 2 Prompt No Modifiable Prompts 463 Please enter your party s mailbox number Table D 3 Prompt No Modifiable Prompts 462 Please enter your party s extension 921 You have a call 553 Sorry no one is available to answer the call 781 To leave a message press 1 749 To enter another extension press 561 Sorry this line is busy 302 If you would like to hold pr...

Page 407: ... B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS Prompt Mode of Table B 7 and Table B 8 B4 SYSTEM ADMINISTRATION PORT TRUNK SERVICE Incoming Call Service Prompt of Table B 9 and Table B 10 B5 2 Custom Service Prompt Mode of Table B 16 B6 5 Prompt Setting Table B 28 Table D 4 Prompt No Modifiable Prompts Linked to Prompt No s 1 1 through number 1 2 20 members maximum 560 2 3 8 memb...

Page 408: ...ge retention time expired 181 911 26 27 Beeper access disabled 27 28 Beeper access enabled 28 29 Beeper callback number entry mode is after message recording 29 30 Beeper callback number entry mode is before message recording 30 31 Beeper callback number entry mode is caller select 31 32 Beeper callback number entry mode is without message 32 33 being delivered now 366 33 34 Break mode first opera...

Page 409: ...all screening enabled 46 47 Call transferred from the voice processing system 47 48 CALLBACK NUMBER 48 49 Caller ID number 49 277 49 278 50 Caller ID number and caller name deleted 50 51 Caller ID number entries for this box are full there are 30 entries for caller ID allowed 51 52 Caller ID number is telephone number 52 52 722 663 53 Caller ID number is not assigned 53 53 722 432 54 Caller ID num...

Page 410: ...transfer enabled 71 72 Current company greeting setting is disabled 72 73 Current company greeting setting is number number 73 74 Current company greeting setting is System Greeting 74 75 Current service mode for Time Group number number 75 312 75 314 75 316 75 315 75 313 75 317 76 Custom service menu 76 76 178 77 Custom service number number 77 78 Date is date 78 79 Day mode first operator s exte...

Page 411: ...nfirmation enabled 89 90 deleted 329 90 91 Delivering message to name 91 92 Delivery list number is number 92 93 Department dialing menu erased 93 94 Department dialing menu is menu 94 95 Device notification for unreceived message disabled 95 96 Device notification for unreceived message enabled 96 97 Device number is number 97 98 DIAL TONE 98 99 digits 151 918 99 461 918 99 461 918 99 916 139 918...

Page 412: ...22 ELEVENTH 122 123 Enter 1 for AM or 2 for PM 123 124 Enter a class of service number from 1 to 62 124 125 Enter a class of service number from 1 to 64 125 126 Enter a group number from 1 to 17 126 127 Enter a group number 1 through 4 127 128 Enter a mailbox list number 128 129 Enter a message length from 1 to 6 minutes or 0 for unlimited length 129 130 Enter a message retention time up to 30 day...

Page 413: ...number 1 through 100 To record custom service exit prompt press 0 142 143 Enter the day of the month followed by the hash sign 143 144 Enter the day of the month followed by the pound sign 144 145 Enter the day followed by the hash sign 145 146 Enter the day followed by the pound sign 146 147 Enter the delay time followed by the hash sign 147 148 Enter the delay time followed by the pound sign 148...

Page 414: ... 159 160 Enter the month followed by the hash sign 160 232 161 Enter the month followed by the pound sign 161 232 162 Enter the new time followed by the hash sign 162 232 163 Enter the new time followed by the pound sign 163 232 164 Enter the operator s extension number 164 165 Enter the owner s extension number 165 166 Enter the port number 166 272 167 Enter the prompt number 167 168 Enter the te...

Page 415: ...ased 63 178 76 178 179 Extension extension number 179 180 Extension number extension number 180 181 External delivery message for name 181 911 26 182 External delivery message scheduled for name 182 420 19 183 External delivery message scheduled on date 183 19 184 External delivery message will be sent right away 184 185 External delivery message will be sent to name 185 500 186 External message d...

Page 416: ... SEVEN MINUTE 208 209 FIFTY SIX 209 210 FIFTY SIX MINUTE 210 211 FIFTY THREE 211 212 FIFTY THREE MINUTE 212 213 FIFTY TWO 213 214 FIFTY TWO MINUTE 214 215 FIRST 215 216 First telephone number is telephone number 216 217 First telephone number is not assigned 217 218 FIVE 218 219 FIVE HOUR 219 220 for 220 365 19 220 284 365 19 220 283 360 19 220 284 221 For Q press 7 152 221 222 222 For Z press 9 1...

Page 417: ...or example to enter January press 1 and the hash sign 229 230 For example to enter January press 1 and the pound sign 230 231 For external message delivery press 3 231 232 For help press 0 172 232 172 741 232 804 793 756 813 846 232 804 793 756 846 232 163 232 161 232 171 232 171 740 232 162 232 160 232 233 For interview mailbox management press 1 233 234 For mailbox management press 5 798 739 724...

Page 418: ...FORTY ONE MINUTE 250 251 FORTY SEVEN 251 252 FORTY SEVEN MINUTE 252 253 FORTY SIX 253 254 FORTY SIX MINUTE 254 255 FORTY THREE 255 256 FORTY THREE MINUTE 256 257 FORTY TWO 257 258 FORTY TWO MINUTE 258 259 Forwarding mailbox number is mailbox number 259 260 Forwarding mailbox number is not assigned 260 261 Forwarding mode is copy 261 262 Forwarding mode is move 262 263 FOUR 263 264 FOUR HOUR 264 26...

Page 419: ...ot recorded 281 282 Group number number 282 283 has been erased because message retention time expired 365 19 220 283 284 has not been received 365 19 220 284 360 19 220 284 285 HASH 285 286 Hello this is the voice processing system 286 287 Hello this is the voice processing system I have some information for the system Cooling fan has stopped functioning Please call for service 287 288 Hello this...

Page 420: ...tay on the line 299 678 299 300 If you really want to erase press 1 If not press 2 300 301 If you want me to call back later press 3 293 798 775 301 302 If you would like to hold press 1 302 432 303 Incorrect entry 303 304 Initialization completed 304 305 Initialization failed 305 306 Intercom paging disabled 306 307 Intercom paging enabled 307 308 Intercom paging group number is number 308 309 In...

Page 421: ...sion number 325 326 Lunch Mode second operator s extension is not assigned 326 327 Lunch Mode third operator s extension is extension number 327 328 Lunch Mode third operator s extension is not assigned 328 329 Mailbox 329 329 90 330 Mailbox is in use 330 331 Mailbox list label erased 331 332 Mailbox list number number 332 333 Mailbox number already specified 333 334 MARCH 334 335 Maximum number o...

Page 422: ...age Manager 352 353 Message notification disabled 353 354 Message notification enabled 354 355 Message reception mode is interview mode 355 356 Message reception mode is message recording mode 356 357 Message reception mode is set to interview mode 357 358 Message reception mode is set to message recording mode 358 359 Message recorded by mailbox number 359 15 14 360 Message recorded on date 360 1...

Page 423: ...essages 372 920 372 373 number messages to verify 373 374 minutes 374 350 374 857 374 87 289 374 87 374 375 MONDAY 375 376 more caller ID numbers 917 376 377 more members 917 377 378 MORE THAN ONE HUNDRED 378 379 more times 297 379 380 New message 380 381 New message retention time is day 381 85 382 new messages 920 382 383 Night mode first operator s extension is extension number 383 384 Night mo...

Page 424: ...UR 398 399 NINETY NINE 399 400 NINETY ONE 400 401 NINETY SEVEN 401 402 NINETY SIX 402 403 NINETY THREE 403 404 NINETY TWO 404 405 NINTH 405 406 No answer greeting is message 406 407 No answer greeting is not recorded 407 408 No external delivery message pending 408 409 No letters have been specified 409 410 No messages to verify 410 411 No more messages 411 412 No one specified by this number 412 ...

Page 425: ...ting to connect 427 428 Only extension call is available 550 428 465 429 Operator transfer disabled 429 430 Operator transfer enabled 430 431 number other people are waiting to connect 431 432 Otherwise press 2 753 432 783 432 591 722 432 727 432 302 432 592 722 432 730 432 807 432 729 432 53 722 432 433 OWE 433 434 OWE EIGHT 434 435 OWE FIVE 435 436 OWE FOUR 436 437 OWE NINE 437 438 OWE ONE 438 4...

Page 426: ...ned 453 454 PAUSE 454 455 Personal greeting for caller ID disabled 455 456 Personal greeting for caller ID enabled 456 457 Personal greeting length is time 457 507 458 Play system prompt after personal greeting disabled 458 459 Play system prompt after personal greeting enabled 459 460 Please call telephone number 460 461 Please enter your callback number 461 918 99 461 918 99 916 462 Please enter...

Page 427: ...y is user 2 474 475 Prompt mode is system 475 476 Prompt mode is user 1 476 477 Prompt mode is user 2 477 478 Prompt number number 478 479 Prompt restored 479 480 PULSE DIALING MODE 480 481 Question erased 481 482 Question number number 482 483 received on date 345 483 19 484 Record caller name at the tone 484 485 Record company name at the tone 485 486 Record greeting at the tone 836 487 Record l...

Page 428: ...tion time is day 502 85 503 Saved message retention time is unlimited 503 504 SECOND 504 505 Second telephone number is telephone number 505 506 Second telephone number is not assigned 506 507 seconds 507 16 507 457 507 508 Selection Menu 508 509 Selection menu erased 509 510 Selection menu is selection menu 510 511 Sending report now to terminal or printer connected to RS 232C port 511 512 SEPTEM...

Page 429: ...NE 526 527 SEVENTY SEVEN 527 528 SEVENTY SIX 528 529 SEVENTY THREE 529 530 SEVENTY TWO 530 531 SIX 531 532 SIX HOUR 532 533 SIXTEEN 533 534 SIXTEEN HOUR 534 535 SIXTEEN MINUTE 535 536 SIXTEENTH 536 537 SIXTH 537 538 SIXTY 538 539 SIXTY EIGHT 539 540 SIXTY FIVE 540 541 SIXTY FOUR 541 542 SIXTY NINE 542 543 SIXTY ONE 543 544 SIXTY SEVEN 544 545 SIXTY SIX 545 546 SIXTY THREE 546 547 SIXTY TWO 547 548...

Page 430: ... Sorry there is no space for recording in this mailbox 558 559 Sorry this function is not available 559 465 559 560 Sorry this group is full 560 3 560 2 561 Sorry this line is busy 561 562 Sorry this list is in use for delivery If this list is edited all the deliveries will then be canceled 562 563 Sorry this mailbox is in use 563 564 Sorry this name cannot be found 564 565 Sorry this number is no...

Page 431: ...ne number 578 579 Telephone number 2 for Remote Call Forward to CO is not assigned 579 580 Telephone number 2 is telephone number 580 581 Telephone number 2 is not assigned 581 582 Telephone number deleted 582 583 Telephone number is telephone number 583 584 Telephone number is not assigned 584 585 TEN 585 586 TEN HOUR 586 587 TEN MINUTE 587 588 TENTH 588 589 Thank you 589 590 Thank you for callin...

Page 432: ...t to enter this mailbox 603 604 There were number of failure 604 905 605 These are the brief segments of your Message 605 606 THIRD 606 607 Third telephone number is telephone number 607 608 Third telephone number is not assigned 608 609 THIRTEEN 609 610 THIRTEEN HOUR 610 611 THIRTEEN MINUTE 611 612 THIRTEENTH 612 613 THIRTIETH 613 614 THIRTY 614 615 THIRTY MINUTE 615 616 THIRTY EIGHT 616 617 THIR...

Page 433: ...s use 638 639 This device is for scheduled use 639 640 This device is not to be used 640 641 This group has no members 641 642 This is a new mailbox 642 643 This is for Message Manager 62 643 644 This is for System Manager 62 644 645 This is the General Delivery Mailbox 645 646 This is the last message 646 647 This is the last prompt number 647 648 This is your mailbox 648 649 This is your message...

Page 434: ...0 779 722 663 820 668 778 830 779 777 722 663 808 722 663 820 668 778 779 722 663 820 668 778 779 777 52 722 663 664 To accept press 4 672 736 820 664 853 854 855 664 665 To accept press 5 853 854 855 782 665 666 To add group members press 2 690 666 690 666 732 818 667 To add more caller ID numbers press 1 667 747 668 To add more digits press 4 722 663 820 668 778 830 779 722 663 820 668 778 830 7...

Page 435: ...ess 0 299 678 463 752 678 678 463 751 678 679 To call this person press 1 679 720 849 680 To cancel press To continue press 1 680 681 To cancel call forwarding press 6 761 762 764 763 765 681 761 762 764 763 681 682 To cancel external message delivery press 1 682 716 683 To cancel holding press 2 now Otherwise I ll try your party again 683 684 To cancel mailing list review press any key 684 685 To...

Page 436: ...ge Telephone number 2 press 2 693 694 To change the after hours greeting press 3 705 696 694 705 696 694 697 695 To change the answer length press 1 695 841 842 774 696 To change the busy signal greeting press 2 705 696 694 705 696 694 697 697 To change the caller ID greetings press 4 705 696 694 697 698 To change the caller name and number press 5 709 708 706 836 698 709 708 706 836 698 691 699 T...

Page 437: ...08 710 717 709 708 706 836 709 708 706 836 698 709 708 706 836 698 691 709 To change the personal greeting press 1 709 708 706 836 709 708 706 836 698 709 708 706 836 698 691 710 Tochange the recipient s name press 3 715 708 710 717 711 To change the selection menu press 7 699 700 702 701 718 786 711 714 702 701 718 786 711 714 712 To change the setting press 1 712 663 820 713 To change the specif...

Page 438: ...3 722 432 52 722 663 722 843 722 843 850 722 843 851 723 To change press 2 672 723 737 821 724 To check the mailbox distribution press 3 798 739 724 224 234 236 746 798 739 724 224 234 746 725 To check the mailbox distribution press 4 798 739 728 725 223 236 746 726 To clear all mailbox usage counts press 2 844 726 727 To continue holding press 1 727 432 728 To customize your mailbox press 3 845 8...

Page 439: ...4 234 236 746 798 739 724 224 234 746 798 739 728 725 223 236 746 738 739 740 To deliver now press only the hash sign 171 740 232 741 To deliver now press only the pound sign 172 741 232 742 To enable call blocking press 1 To enable call screening press 2 To enable intercom paging press 3 To enable beeper access press 4 To disable all transfer service press 5 742 743 To end recording hang up To ca...

Page 440: ...press 2 781 750 751 To enter by name press the hash sign and 1 463 751 463 751 678 463 751 226 175 751 150 751 752 To enter by name press the pound sign and 1 463 752 463 752 678 462 752 462 752 226 175 752 150 752 753 To enter your callback number press 1 753 432 754 To erase and exit press 819 663 755 674 754 819 661 755 754 755 To erase and try again press 3 819 663 755 674 754 819 661 755 754 ...

Page 441: ...s 4 761 762 764 763 765 681 761 762 764 763 681 764 To forward no answer calls press 3 761 762 764 763 765 681 761 762 764 763 681 765 To forward to a CO line press 5 761 762 764 763 765 681 766 To forward to the other number press 3 766 767 To forward to your telephone number 1 press 1 767 768 To forward to your telephone number 2 press 2 768 769 To generate disk usage report press 1 To clear dis...

Page 442: ...5 293 798 775 301 776 To initialize internal modem press 6 837 827 834 692 689 776 777 To insert a beeper display command press 8 722 663 820 668 778 830 779 777 722 663 820 668 778 779 777 778 To insert a pause press 5 722 663 820 668 778 830 779 722 663 820 668 778 830 779 777 722 663 820 668 778 779 722 663 820 668 778 779 777 779 To insert a wait for dial tone press 7 722 663 820 668 778 830 7...

Page 443: ... 789 790 To play the entire message press 3 810 793 790 791 To play the message press 1 To check the previous message press 1 twice To check the next message press 2 791 792 To play the next caller ID number press 2 735 792 793 To play the next message press 2 804 793 756 813 846 232 804 811 793 756 813 822 760 846 784 810 793 790 804 793 756 846 232 804 811 793 756 822 760 846 784 811 793 793 794...

Page 444: ...ress 1 To set the answer length press 2 To erase the question press 3 802 803 To record press 1 To erase press 2 803 804 To repeat this message press 1 804 812 746 804 812 822 760 746 804 793 756 813 846 232 804 811 793 756 813 822 760 846 784 804 793 756 846 232 804 811 793 756 822 760 846 784 805 To repeat this name press 3 662 238 805 748 806 To repeat this schedule press 3 815 794 806 796 794 ...

Page 445: ...To retrieve the call press 2 816 817 To review the mailing list press 4 848 670 817 848 847 670 817 818 To review this group press 4 690 666 732 818 819 To review press 1 819 663 755 674 754 819 661 755 754 819 663 755 820 To review press 3 671 733 820 712 663 820 722 663 820 668 778 830 779 722 663 820 668 778 830 779 777 722 663 820 668 778 779 722 663 820 668 778 779 777 672 736 820 672 736 820...

Page 446: ...ng extension press 2 To set message reception mode press 3 To set incomplete handling status press 4 826 827 To set class of service press 2 837 827 834 837 827 834 692 689 837 827 834 692 689 776 828 To set delivery time or make this message private press 1 828 663 829 To set delivery time press 1 For immediate delivery press 2 829 830 To set dial mode press 6 722 663 820 668 778 830 779 722 663 ...

Page 447: ...waiting notification press 2 838 845 838 728 835 785 746 845 838 728 835 785 832 746 839 To skip setting the password press the hash sign 138 839 176 839 840 To skip setting the password press the pound sign 138 840 177 840 841 To skip to the next question press 2 695 841 842 774 719 841 842 774 758 841 842 774 841 842 774 842 To skip to the previous question press 3 695 841 842 774 719 841 842 77...

Page 448: ...r scheduling press 1 To use continuously press 2 To use not at all press 3 852 853 To use the system prompt press 1 853 854 855 664 853 854 855 782 665 854 To use user 1 prompt press 2 853 854 855 664 853 854 855 782 665 855 To use user 2 prompt press 3 853 854 855 664 853 854 855 782 665 856 TONE DIALING MODE 856 857 Total message time available per mailbox is time 857 374 858 Total message time ...

Page 449: ...R MINUTE 879 880 TWENTY FOURTH 880 881 TWENTY NINE 881 882 TWENTY NINE MINUTE 882 883 TWENTY NINTH 883 884 TWENTY ONE 884 885 TWENTY ONE HOUR 885 886 TWENTY ONE MINUTE 886 887 TWENTY SECOND 887 888 TWENTY SEVEN 888 889 TWENTY SEVEN MINUTE 889 890 TWENTY SEVENTH 890 891 TWENTY SIX 891 892 TWENTY SIX MINUTE 892 893 TWENTY SIXTH 893 894 TWENTY THIRD 894 895 TWENTY THREE 895 896 TWENTY THREE HOUR 896 ...

Page 450: ...a wild card character 157 909 910 Verification deleted 910 911 was erased 181 911 26 912 was sent on date 346 912 19 913 WEDNESDAY 913 914 Welcome to the general delivery mailbox 914 915 Welcome to the Voice Processing System 275 915 273 915 274 915 915 916 When you are finished hang up or stay on the line to confirm or change your number 461 918 99 916 917 You can add up to number 917 377 917 376...

Page 451: ...forwarded no answer calls to extension extension 929 930 Your extension is call forwarded to telephone number telephone number 930 931 ZERO 931 932 Caller ID Callback is enabled 932 933 Caller ID Callback is disabled 933 934 Toll Saver is disabled 934 935 Toll Saver for DID 935 936 Toll Saver for Caller ID 936 937 To disable Toll Saver press 1 For DID press 2 For Caller ID press 3 To accept press ...

Page 452: ...ess 2 950 951 To enter the key number you want to change from 3 to 9 If you want to change No DTMF Input operation press 1 951 952 Key number 952 953 952 954 952 955 952 956 952 957 952 958 952 968 953 is not assigned 952 953 954 is transfer to mailbox mailbox number 952 954 955 is transfer to extension extension number 952 955 956 is Custom Service number number 952 956 957 is Voice Mail Service ...

Page 453: ...hone number 952 968 969 You cannot assign more than two outside transfer 969 970 Key assignment is cancelled 970 971 To cancel press 3 722 663 971 972 Subscriber Tutorial enabled 972 973 Subscriber Tutorial disabled 973 974 To save this message as new press 9 804 811 793 756 822 760 846 784 974 804 811 793 756 813 822 760 846 784 974 975 To changePort orTrunk setting press 5 837 827 834 692 975 83...

Page 454: ...tendant Service press 2 To set Custom Service press 3 To set Interview Service press 4 984 985 Envelope Information Position is Before 985 986 Envelope Information Position is After 986 987 Envelope Information Position is disabled 987 988 To set Before press 1 To set After press 2 To disable press 3 To accept press 4 988 989 Time and Date Stamp Position is Before 989 990 Time and Date Stamp Posit...

Page 455: ...l account report press 2 995 996 Report cleared 996 997 Now trying to reach next operator 997 998 New message retention time is unlimited 998 999 You cannot access this Service 999 1000 Call Transfer to Outside is enabled 1000 1001 Call Transfer to Outside is disabled 1001 1002 To set call transfer status press 1 To set up covering extension press 2 To set message reception mode press 3 To set inc...

Page 456: ...m You can hear a Help message before each setup 1007 1008 You can set your password to a maximum of 10 digits When you access your subscriber service the system asks you to enter your password We recommend you change your password frequently for good security 1008 1009 Please record your name It is used in the following way If you deliver your message to another mailbox owner by using message deli...

Page 457: ...hen you are gone for the day Please record these personal greetings based on following system greeting If you do not record a Personal Greeting the system plays the following pre recorded system greeting Please leave a message at the tone To end recording hang up or press 1 for more features To pause and restart recording press 2 Refer to the system greeting but record your Personal Greeting as yo...

Page 458: ...er 14 and mailbox number 360 Message recorded on date 920 You have number 19 at time 372 Messages Table D 7 346 Message from name 912 was sent on date 19 at time Table D 8 654 This message will be delivered on day 19 at time Table D 9 917 You can add up to number 377 more members Table D 10 345 Message for name 365 Message sent on date 483 received on date 19 at time 19 at time 220 for mailbox num...

Page 459: ... 911 was erased 500 right away 26 because message retention time expired 366 Message to name 297 I ll redial number 33 being delivered now 379 more times Table D 12 461 Please enter your callback number 461 Please enter your callback number 918 You can enter up to number 918 You can enter up to number 99 digits 99 digits 916 When you are finished hang up stay on the line to confirm or change your ...

Page 460: ...D9 LIST OF MODIFIABLE PROMPTS 460 Installation Manual ...

Page 461: ... VPS requests the caller to enter an extension number and then the VPS dials the number If there is no answer or the line is busy the caller is given some options including the option to leave a message in a mailbox This is the advantage of calling an extension indirectly through the Automated Attendant rather than calling it directly Call Blocking Connects the caller to the Incomplete Call Handli...

Page 462: ...S will use the personal caller name Company Greeting Up to 32 Company Greetings can be recorded to greet callers One or System Greeting or none can be selected for each Day Night Lunch Break and Holiday service on a port basis and trunk CO line basis Company Name This is played by the VPS to the intended receiver of an External Delivery Message when he is unable to enter correctly the password if ...

Page 463: ...al a single digit 1 9 to reach a specific extension DID Call Routing Available with DPT Integration only on the KX TD816 P311Q or higher KX TD1232 P211Q or higher and the KX TD500 V4M or higher The VPS automatically sends calls from pre assigned DID numbers to the specified extension mailbox including System Group Distribution List or Custom Service Direct Mailbox Access Available with DPT Integra...

Page 464: ...essage can be delivered immediately or at a specified time External Message Delivery List Allows the subscriber to create 2 lists to deliver messages to outside parties Each list can have 8 destinations External Message Delivery Redial Allows the System Administrator to instruct the VPS when making external message deliveries how many attempts to make when the line is busy or when there is no answ...

Page 465: ...the PBX See Inband Signaling and DPT Integration Intercept Routing No Answer Transfers an unanswered call to another extension or to the VPS This is a PBX feature Intercom Paging Available with DPT Integration only Although Intercom Paging is generally paging through telephones internal paging paging through external speakers external paging is also supported Intercom Paging allows up to 16 differ...

Page 466: ...ber s mailbox should be set between 5 and 100 messages by the System Administrator or the System Manager Mailbox Capacity recording time The total length of time for messages in a subscriber s mailbox should be set between 5 and 100 min or unlimited length by the System Administrator or the System Manager Mailbox Extension Normally the same number as the telephone extension number Mailbox Manageme...

Page 467: ...he VPS can notify subscribers and the Message Manager when they have received messages if authorized by the System Administrator or the System Manager There are 3 notification methods 1 by the Message Waiting Lamp 2 by a telephone or 3 by a beeper Multilingual Selection Menu The Message Manager is responsible for recording this menu Allows callers to choose the language they want System User 1 or ...

Page 468: ...fer to Mailbox 2 Transfer to Extension 3 Transfer to Outside 4 Custom Service 5 VM Service Voice Mail Service 6 AA Service Call Transfer Service A caller can select a desired service from those above while listening to the personal greeting or recording a message Personal Greetings A subscriber can record messages to greet callers There are 3 kinds of Personal Greetings 1 No Answer Greeting 2 Busy...

Page 469: ...red extension or an outside telephone There are 6 forwarding settings available 1 Forward All Calls 2 Forward Busy Calls 3 Forward No Answer Calls 4 Forward Busy or No Answer Calls 5 Forward to a CO Line 6 Forward Cancel See Remote Call Forward to CO Remote Call Forward to CO Available with DPT Integration only Allows the System Administrator to program Telephone number 1 and Telephone number 2 as...

Page 470: ...l computer connected directly to the RS 232C port of the VPS or 2 remotely personal computer connected via the telephone network and the internal modem card KX TVS325 only of the VPS Note Local programming and remote programming are mutually exclusive System Administrator Unlike the Message Manager and the System Manager who use a telephone to perform their duties the System Administrator uses a p...

Page 471: ...boxes are created TIME One of the utility commands that is used to confirm or set the time and date of the VPS Time and Date Stamp Position Specifies the position of Time and Date Stamp 1 Before The VPS announces Time and Date Stamp before playing the recorded transferred message 2 After The VPS announces Time and Date Stamp after playing the recorded message 3 None The VPS does not announce Time ...

Page 472: ...mits a mailbox owner to record two way conversations of unlimited length into his or another person s mailbox Two Way Recording or Two Way Transfer The maximum recording time for other messages will automatically be set to 6 min Voice Mail A general term used for messages recorded over the phone from one person to another Voice Prompt Recorded VPS instructions to callers These are either system pr...

Page 473: ...Installation Manual 473 Index ...

Page 474: ...ansion Capabilities 29 Extension Group 250 Extension Numbering Plan 250 External Message Delivery List 251 External Message Delivery Service 251 External Message Delivery Status 252 F Fax Management 252 G Group Distribution List Personal 252 Group Distribution List System 252 H Hardware settings 67 345 Hold 253 Holiday Service 253 I Inband Integration 253 Incomplete Call Handling Service 253 Initi...

Page 475: ...VPS 238 Subscriber service prompt selection 287 Subscriber Tutorial 267 System Administration 20 SYSTEM ADMINISTRATOR S GUIDE 273 System Clock 267 372 System Components 21 System Management 20 SYSTEM MANAGER S GUIDE 359 System Reports 268 System Security 268 T Time and Date Stamp Position 287 Time Group 268 Time Service 268 Time Synchronization 268 Toll Saver 269 Troubleshooting 235 Trunk Service ...

Page 476: ...for internal use with this model Except above you may not reproduce this manual in any form in whole or part without the prior written consent of PCC and its licensee 2004 Panasonic Communications Co Ltd All Rights Reserved KK0204YK0 www voicesonic com Phone 877 289 2829 3DQDVRQLF 7HOHSKRQH 6 VWHPV See More Panasonic Manuals ...

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