Panasonic KX-TVS125, Installation Manual

Page: 166 / 476

5.2 PORT SETTING OPTIONS
166 Installation Manual
Remember that it is possible and often necessary to have 1 custom service lead to another
custom service. For example, if someone presses [1] for sales, you might want another menu
to say
"for new car sales, press [1]; for used car sales, press [2]". This way, callers are routed
directly to the person best suited to handle them.
Sample Custom Service for Foreign Languages
If you are an airline or travel agency, your callers might not be fluent in English. You can easily
accommodate several languages with Custom Service. For example, each key on the keypad
(there are 12 keys) could be assigned to a language. Record Custom Service Menu 100 so
that the caller can select a language with one-touch dialing. For example, the top menu could
be:
"For English, press 1. For French, press 2. For Spanish, press 3. For German, press 4. For
Japanese, press 5. For Chinese, press 6 ... etc. " (of course, selections should be recorded in
their respective languages).
At the next level, create menus in each language for Day Mode. For example, Custom Service
Menu 2 (the one for English callers) might be:
"For departure information, press 1. For arrival
information, press 2. For reservations, press 3. To leave a message, press 4. To send a fax,
press 5".
Thus at this level (or at an even lower level) a caller can be guided in his native tongue
to the right person (extension), the right message-taker (mailbox), or the right device (fax
machine).
In parallel, create menus in each language for Night, Lunch, and Break Modes. For example,
Custom Service Menu 16 for Night Mode might be:
"Sorry, we are closed for the day. Our
regular business hours are from 9 am to 5 pm, Monday through Friday. If you would like to
leave a message, press 1 now. If you would like to send a fax, press 2 now".
Record a similar
message for the other languages in each mode.
5.2.2 Custom Service Features
Time Service (1-5-2-2)
Set each day of the week for the correct Day, Night, Lunch, or Break Mode.
Intercom Paging (1-5-8-7)
This feature is only available with DPT Integration.
When needed, change the paging code for each of the paging groups.
Example for KX-TD1232: All sales telephones have been placed in extension group 3 in
system program [602]. No hunting type assigned in system program [106]. Assign each
salesperson’s mailbox to a different COS in the VPS and assign the paging group to that
COS. (This tells the VPS which paging group to dial). In the Intercom paging section,
assign the number "333" to the paging group assigned to the sales dept.
Fax Management (1-5-8-8)
Assigns up to 2 fax machines that can be extensions from the PBX. If the CNG tone is heard,
the VPS will automatically forward the call to the first fax machine. If the first fax machine is
busy or does not answer (is out of paper), the VPS forwards the call to the second fax machine.
This also allows to assign an extension as the fax manager to be notified on incoming faxes.