Symptom
Cause and solution
Reference pages
The settings on the web setting
screen [Setup] are not updated or
displayed properly
For Windows:
• Press the [F5] key on the keyboard of the personal computer to request that the
settings be acquired.
For Mac:
• Press the [Command] + [R] key on the personal computer's keyboard to request
that the settings be acquired.
– – –
• Perform the following to delete the temporary Internet files.
For Windows:
A
Select [Tools] - [Internet Options] in Internet Explorer.
B
Click the [General] tab, and click the [Delete] button under [Browsing history].
C
In the [Delete Browsing History] dialog box, select the [Temporary Internet files and
website files] checkbox, and then click [Delete].
D
Click the [OK] button.
For Mac:
A
Select [Develop] - [Empty Cache] in Safari.
B
Click [Empty] in the [Are you sure you want to empty the cache?] pop-up screen.
– – –
For Windows:
• If [Check for newer versions of stored pages] is not set to [Every time I visit the
webpage] in the temporary Internet file settings, the web setup screen may not
appear.
→ Perform the following.
A
Select [Tools] - [Internet Options] in Internet Explorer.
B
Click the [General] tab, and click the [Settings] button under [Browsing history].
C
In the [Temporary Internet Files] dialog box, select the [Every time I visit the
webpage] option under [Check for newer versions of stored pages].
D
Click the [OK] button.
– – –
• The unit’s ports may be filtered by the firewall or other function of the anti‑virus
software.
→ Change the HTTP port number of the unit to a port number that will not be filtered.
– – –
It is not possible to download the
setting files
For Windows:
• Has the file download function been disabled?
→ Perform the following.
A
Select [Tools] - [Internet Options] in Internet Explorer.
B
Click the [Security] tab, and click the [Custom level] button under [Security level
for this zone].
C
In the [Security Settings] dialog box, select the [Enable] option for [File
download].
D
Click the [OK] button.
E
Click the [OK] button.
– – –
The tally lamps do not light
• Is the [Tally] setting set to [Disable]?
→ If [Tally] is set to [Disable], the unit's tally lamp does not light. Change the setting to
[Enable].
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Troubleshooting (continued)
