Palm Treo 700VVX, User Manual

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T R O U B L E S H O O T I N G
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Some email service providers have
other requirements specific to their
service. For example, Yahoo! requires
you to set up POP mail forwarding for
your Yahoo! account to download email
messages to your smartphone. Check
with your service provider to see if any
provider-specific requirements exist.
•
Service provider settings frequently
change. If your email account was
working but you are currently
experiencing problems, check with your
service provider to see if any of the
account settings have changed.
I have problems sending and receiving
email
Short periods of time when email is
unavailable are common due to server
problems or poor wireless coverage. If you
have problems sending or receiving mail
for an extended period of time, check with
your ISP or email service provider to verify
that the service is working properly.
Scheduled email synchronization is not
working
If email synchronization is occurring and
you turn your smartphone off or the
connection to your email service provider is
disconnected, the synchronization fails.
•
Check the synchronization schedule to
make sure that email sync is set to
occur at the expected day and time. See
Setting the synchronization schedule for
details.
•
Press Start , select Programs , and
then select ActiveSync .
•
Press Menu (right softkey) and
select Configure Server .
•
Make sure the Save password box is
checked. This is required for over-the-air
synchronization.
I have problems sending email
If you are able to receive email messages
but cannot send them, try the following
steps, in turn:
•
Make sure your ISP or email provider
allows you to access email on a
smartphone. Some providers do not
offer this option at all; other providers