Oracle X5-2L, Service Manual

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Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface
Troubleshooting and Diagnostics 29
The Open Problems screen provides detailed information, such as the time the event occurred,
the component and subsystem name, and a description of the issue. It also includes a link to an
Oracle KnowledgeBase article.
Tip -
The System Log provides a chronological list of all the system events and faults that
have occurred since the log was last reset and includes additional information, such as severity
levels and error counts. The System Log also includes information on device not reported in the
Subsystem Summary screen. To access the System Log, in the left panel, click System Log .
In this example, the hardware fault with CPU 0 requires local/physical access to the server.
5. Before going to the server, review the Oracle Server X5-2L Product Notes for
information related to the issue or the component.
The product notes contain up-to-date information about the server, including hardware-related
issues.
6. To prepare the server for service, see “Preparing for Service” .
After servicing the component, you might need to clear the fault in Oracle ILOM. For more
information, refer the service procedure for the component.
7. Service the component.
Troubleshooting and Diagnostic Information
The following table lists diagnostic and troubleshooting-related procedures and references that
can assist you with resolving server issues.
Description Link
Diagnostic information for the x86 servers, including
procedures for performing runtime and firmware-based
tests, using Oracle ILOM, and running U-Boot and UEFI
Diagnostics tests to exercise the system and isolate subtle
and intermittent hardware-related problems.
Oracle x86 Servers Diagnostics, Applications, and
Utilities Guide for Servers with Oracle ILOM 3.1 and
Oracle ILOM 3.2.x
Administrative information for the Oracle Sun Server
X-5 series servers, including information about how to
use Oracle System Assistant and using the Oracle ILOM
system event log (SEL) to identify a problem's possible
source.
Oracle X5 Series Servers Administration Guide
Information about troubleshooting front and rear panel
status indicators.
“Troubleshooting Using the Server Front and Rear Panel
Status Indicators ” on page 30
Information about how to manage server hardware faults
using the Oracle ILOM Fault Management Shell.
“Managing Server Hardware Faults Through the Oracle
ILOM Fault Management Shell” on page 39