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APPENDIX G: SERVICE & STANDARD WARRANTY
STANDARD WARRANTY
Opengear, Inc., its parent, affiliates and subsidiaries, (collectively, "Opengear") warrant your Opengear
product to be in good working order and to be free from defects in workmanship and material (except in
those cases where the materials are supplied by the Purchaser) under normal and proper use and service
for the period of four (4) years from the date of original purchase from an Authorized Opengear reseller. In
the event that this product fails to meet this warranty within the applicable warranty period, and provided
that Opengear confirms the specified defects, Purchaser's sole remedy is to have Opengear, in Opengear's
sole discretion, repair or replace such product at the place of manufacture, at no additional charge other
than the cost of freight of the defective product to and from the Purchaser. Repair parts and replacement
products will be provided on an exchange basis and will be either new or reconditioned. Opengear will
retain, as its property, all replaced parts and products. Notwithstanding the foregoing, this hardware
warranty does not include service to replace or repair damage to the product resulting from accident,
disaster, abuse, misuse, electrical stress, negligence, any non- Opengear modification of the product
except as provided or explicitly recommended by Opengear, or other cause not arising out of defects in
material or workmanship. This hardware warranty also does not include service to replace or repair
damage to the product if the serial number or seal or any part thereof has been altered, defaced or
removed. If Opengear does not find the product to be defective, the Purchaser will be invoiced for said
inspection and testing at Opengear's then current rates, regardless of whether the product is under
warranty.
RMA RETURN PROCEDURE
If this product requires service during the applicable warranty period, a Return Materials Authorization
(RMA) number must first be obtained from Opengear. Product that is returned to Opengear for service or
repair without an RMA number will be returned to the sender unexamined. Product should be returned,
freight prepaid, in its original or equivalent packaging, to:
Opengear Service Center
Suite A, 630 West 9560 South
Sandy, Utah 84070
Proof of purchase date must accompany the returned product and the Purchaser shall agree to insure the
product or assume the risk of loss of damage in transit. Contact Opengear by emailing
[email protected] for further information.
TECHNICAL SUPPORT
Purchaser is entitled to thirty (30) days free telephone support and twelve (12) months free e-mail support
(worldwide) from date of purchase provided that the Purchaser first register their product(s) with
Opengear by filling in the on-line form http://www.opengear.com/product-registration.html.
Direct telephone, help-desk and e-mail support is available from 9:00 AM to 5:00 PM, Mountain Time.
http://www.opengear.com/support
Opengear's standard warranty includes free access to Opengear's Knowledge Base as well as any
application notes, white papers and other on-line resources that may become available from time to time.
Opengear reserves the right to discontinue all support for products that are no longer covered by warranty.
