Oce Arizona 250 GT, User Manual

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136 Chapter 9 Error Handling and Troubleshooting
Troubleshooting Overview
Troubleshooting Overview
Introduction
This section covers general problems that may occur with the printer. Malfunctions
that trigger system error messages can be caused by human error, a system
malfunction, an interface cable malfunction, mechanical printer malfunction and/or
printer firmware failure.
Definition
Printer Errors
Some errors are problems that interfere with the print process but do not shut down
the printer completely. Typically, these errors are problems that prevent starting a
printing job or that interrupt the current print. You should be able to fix these errors
without a service call. Other errors stop the printer and prevent operation until the
error is resolved. The printer interface informs you as to what is wrong by displaying
an error message on the LCD display. If the error message has an obvious solution,
apply the appropriate remedy. Otherwise note the exact error message and associated
error number and what the printer was doing before the error, then place a service
call.
Basic Troubleshooting
Troubleshooting helps you locate the source of errors and fix common problems that
can arise during printing.
Troubleshooting Areas:
■
Printer behavior
■
Print quality
■
Data transfer
Example 1
If There is No Power
Is the printer connected to a working power source?
The service should be a dedicated supply that is not susceptible to voltage
fluctuations. This service must be provided via an independent, double pole, fused
circuit breaker and a circuit ground (computer grade) located near the machine. The
service should meet all local and national standards for this type of installation. The
circuit breaker should be clearly labeled, indicating the On and Off positions, such
as '1' for On and '0' for Off. A suitable air gap should be maintained for safe electrical
isolation when in the Off position. The printer relies on this service for primary
branch protection. If the printer is without power, check the local supply voltage and
verify that it is set correctly.