Copyright 2010-2015 Obihai Technology, Inc.
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wide to all incoming calls regardless which service the calls are coming from.
Parameters: None
Call Waiting
On/Off
Turn on/off the
Call Waiting
feature. Normally this feature is enabled such the
user can accept more incoming calls while he is already on a call. If this feature
is turned off, all incoming calls will be rejected as busy if the user is already on a
call.
This function cannot be bound to any specific voice service.
Parameters: None
on
off
Monitor
Voicemail Status
Monitor the number of messages in a mail box. The function must be bound to
a SP service that has the MWI (Message Waiting Indication) feature enabled.
The VLKW shows if and how many new messages are available in the respective
mailbox.
Parameters:
-
Service: Required. The service that provides the Voicemail service.
messages
no messages
Hold
Hold all calls that are in the Connected State. VLKW shows how many calls are
currently in Holding State. The LED turns red if there is a least one call in the
Holding State, or turned off otherwise.
This function cannot be bound to any specific voice service.
Parameters: None
Add to
Conference
Add all calls that are in the Holding State to the current conversation. VLKW
shows how many calls are in the Holding State. The LED turns red is there is at
least one call in the Holding state, or turned off otherwise.
This function cannot be bound to any specific voice service.
Parameters: None
Join/Leave Page
Group 1
Join/Leave Page Group 1. If the user joins the group, then the phone
automatically turns on the speaker when anyone in the group starts a page.
User may also start the page by pressing down the feature key; this is known as
PTT or Push-to-talk (otherwise the user is just listening). If allowed by the phone
admin, user may also “Clamp On” the feature key to talk continuously without
needing to hold down the key.
This function cannot be bound to any specific voice service.
Parameters: None
left
joined
Join/Leave Page
Group 2
.
Same as the last item except this one applies to Page Group 2
left
joined
Change ACD
Agent State
Change/monitor an ACD (or Call-Center) Agent State to one of the following
values:
-
Available (to take new calls)
-
Unavailable (to take new calls)
-
Signed Off
-
Wrapping Up (the last call)
ACD stands for Automated Call Distribution is the primary way a call-center
distributes calls among a number of agents working for the call-center. The ACD
signed off
available
wrapping up
unavailable
