Nortel 1002rp, Maintenance And Diagnostics

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About this guide Standard 1.11
18 CallPilot
Maintenance and diagnostics overview
The maintenance and diagnostic activities discussed in this guide are
divided into two groups of activities:
„
troubleshooting and diagnostics (identifying the cause of system
problems and resolving them)
„
performing hardware maintenance
This guide is for administrators, technicians, and engineers responsible
for maintaining a CallPilot server. This guide assumes that you have
basic computing skills, and are familiar with necessary safety
procedures.
If you are not able to resolve your system problem with the resources
described in this guide, you can also refer to the following document:
„
Troubleshooting Guide (555-7101-501)
Note: Nortel continually updates the Troubleshooting Guide , which
is available from the Partner Information Center (PIC) at
http://
www.nortel.com/pic
.
The “Starting up and shutting down the CallPilot server” chapter in the
Installation and Configuration Task List (555-7101-210) explains how
to restart, shut down, and power up the CallPilot server. You may be
asked to perform one or more of these tasks while maintaining your
server.
When you purchased your CallPilot server, it came preinstalled with the
Windows operating system and CallPilot server software. If your
CallPilot server no longer functions because of a software problem, you
may need to reinstall the CallPilot software or rebuild the system.