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12. Warranty
1. Warranty period
2. Warranty scope
1) The warranty is limited to our products.
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3. Disclaimer of warranty
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The warranty period is 18 months from the date of delivery, or 12 months after commencing
the usage of the product, whichever is shorter.
When there is a defect in the components or driving units (such as electric motor, servo motor,
and hydraulic unit) provided or specified by the customer.
When deliverables are not properly maintained and stored, and products are not correctly
handled.
The damages other than those mentioned above are out of scope of our production
responsibility.
When the defect in customer's device is considered as secondary cause of break-down.
When the defects are caused by an inevitable accidents such as natural disaster
(e.g.: earthquake, thunderbolt, fire, flood) or artificial malfunction.
During the warranty period, we provide free-of-charge repair services in case of any
faults in our products under the operating conditions based on normal installation,
connection or handling (inspection and maintenance) described in this instruction
manual.
However, we will exclude if it corresponds to the following disclaimer of warranty.
When using our purchased products, we will not take any responsibility of the business loss
because of production shutdown that customer encounters due to operational damages as
well as we are not liable for any compensation against the damage of the product other than
the product of our company.
When the product is damaged due to dismantling or remodeling by the customer, and in such
case if product is repaired, replaced, or substitute product is provided.
When the product is operated under the conditions excluding the rated data or mutually
agreed upon specifications described in the company catalog or instruction manual.
When the power transmission part of the customer's device is defective.
(such as coupling centering).
