Newport ESP300 Series, User Manual

Page: 313 / 314

Appendix H – Factory Service
This section contains information regarding factory service for the
ESP300 System. The user should not attempt any maintenance or
service of the system or optional equipment beyond the procedures
outlined in the Trouble-Shooting appendix of this manual. Any
problem that cannot be resolved should be referred to Newport
Corporation. Technical Customer Support contact information is
listed in
Table H-1.
Telephone 1-800-222-6440 ext. 31694
Fax 1-949-253-1479
Email istd.service@newport.com
Table H-1: Technical Customer Support Contacts
Contact Newport to obtain information about factory service.
Telephone contact number(s) are provided on the Service Form (see
next page). Please have the following information available:
•
Equipment model number (ESP300)
•
Equipment serial number (for the ESP300)
•
Distribution revision number from a floppy disk
•
Problem description (document using the Service Form,
following pages)
If the instrument is to be returned for repair, you will be given a
Return Authorization Number that should be referenced in your
shipping documentation. Complete a copy of the Service Form on the
next page and include it with your shipment.
Appendix H – Factory Service H-1