Caller ID Call Return
Description
The Caller ID Call Return feature allows the voice mail system to use Caller ID information captured
with the message to call and connect the person that left the message with the voice mail user that is
checking messages.
Conditions
•
A caller using a telephone without Softkeys, calling from outside the system, or from a remote system
is prompted to hear Caller ID information and return a call.
•
Return Call is available for subscriber messages and public messages.
•
Return Call is accessible to a subscriber during and after message playback.
•
Return Call is available for new and old messages.
•
Return Call is accessible to a subscriber using Softkeys in Softkey mode or using DTMF in voice
conversation Mode.
•
When a subscriber listens to a message from a Softkey equipped telephone, and Caller ID informa-
tion is unavailable, the voice mail system leaves the second line of the LCD blank. When Caller ID is
disabled on the system, voice mail displays the message count.
•
Voice mail continues to display Caller ID on the LCD while the post-message playback menu is still
displayed on a telephone equipped with Softkeys.
•
Live Record is not available when using Return Call.
•
To use this feature for long distance calls, ARS must be programmed for the voice mail ports set to
dial out. Refer to the SL1000 Programming Manual for detailed programming instructions.
•
Use Program 14-01-22 Caller ID to Voice Mail to enable or disable on a per trunk basis the ability to
send the Caller ID digits to voice mail.
•
After the call is ended by either party, the voice mail user is disconnected.
Default Settings
None
System Availability
Terminals
All Multiline Terminals
Required Component(s)
•
InMail
Related Features
InMail
Guide to Feature Programming
Program
Number
Program Name
Default
14-01-22
Basic Trunk Data Setup - Caller ID to Voice Mail
0
14-02-10
Analog Trunk Data Setup - Caller ID
0
15-02-04
Multiline Telephone Basic Data Setup - Redial (Speed Dial) Control
0
ISSUE 1.0
SL1000
C
Caller ID Call Return
1-86
Summary of Contents for SL1000
Page 1: ...Features and Specifications Manual A50 031169 001 ISSUE 1 0 January 2011 ...
Page 41: ...Operation None ISSUE 1 0 SL1000 A Features and Specifications Manual 1 33 ...
Page 57: ...Operation None ISSUE 1 0 SL1000 B Features and Specifications Manual 1 49 ...
Page 95: ...Operation None ISSUE 1 0 SL1000 C Features and Specifications Manual 1 87 ...
Page 154: ...Operation None ISSUE 1 0 SL1000 D Data Line Security 1 146 ...
Page 324: ...Operation LCR Operation Flow Diagram ISSUE 1 0 SL1000 L LCR Least Cost Routing 1 316 ...
Page 325: ...LCR Dial LCR Dial Editing ISSUE 1 0 SL1000 L Features and Specifications Manual 1 317 ...
Page 326: ...LCR Cost Centre Code ISSUE 1 0 SL1000 L LCR Least Cost Routing 1 318 ...
Page 586: ...Memo ISSUE 1 0 SL1000 Features Availability by Software Revision 3 6 ...
Page 587: ...Memo ISSUE 1 0 SL1000 Features and Specifications Manual 3 7 ...
Page 588: ...Features and Specifications Manual NEC Corporation ISSUE 1 0 ...