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Voice Response System (VRS)
Description
The PZ-VM21 daughter board provides the option for the Voice Response System (VRS) which gives
the system voice recording and playback ability. The CFVRS CompactFlash card provides up to 100
system messages (General Message, Automated Attendant greetings, and the Preamble).
•
General Message
- provides a prerecorded message to which any user can listen
•
Automated Attendant (Operator Assistance)
- answers incoming calls, plays a greeting to the
caller and then lets the caller directly dial a system extension
•
Transfer to the VRS
- allows any extension user to Transfer their outside call to the VRS
•
Voice Prompting Messages
- plays call and feature status messages to users
•
Time, Date and Station Number Check
- lets a multiline terminal extension user quickly hear a re-
cording for the time, date, or the extension number
VRS Messages
The VRS allows you to record up to 100 VRS messages. You allocate these messages for Automated
Attendant greetings, the General Message, and the Preamble message. The maximum duration for
any message is two minutes - this is not programmable. VRS messages are stored on a Compact
Flash drive, and do not require battery back up.
Any on-premise extension caller can listen, record and erase VRS Messages (unless restricted in
programming). DISA and DID callers can listen and record VRS messages (unless restricted in
programming).
General Message
A General Message is a prerecorded message available to all callers. A General Message typically
contains important company information that all employees should hear. To hear the General
Message, an employee can go to any multiline terminal and press 4 (for General Message). You can
restrict the ability to record the General Message in an extension Class of Service. This allows you to
give recording ability to the System Administrator or Communications Manager, for example, but not
any other employee. The Message Waiting LED at each telephone flashes when a new General
Message is recorded. After the extension user listens to the message, the Message Waiting LED goes
out.
Park and Page
When an extension user is away from their telephone, Park and Page can let them know when they
have a call waiting to be answered. The Personal Greeting and Park & Page options can have up to
200 total messages (note that the Park & Page feature uses two messages). To enable Park and
Page, the user records a Personal Greeting along with an additional Paging announcement. Park and
Page then answers an incoming call and plays the Personal Greeting to the caller. The caller then
listens to Music on Hold (if available) while the system broadcasts the prerecorded Paging announce-
ment. When the extension user hears the Page, they can go to any telephone and use Directed Call
Pickup to intercept the call. Refer to
Paging, External on page 1-383
Paging, Internal on page 1-388
, and
Automated Attendant (Operator Assistance)
Automated Attendant automatically answers outside calls, plays a prerecorded greeting and then lets
the outside callers directly dial system extensions, Department Calling Groups and Voice Mail. Auto-
mated Attendant provides immediate answering and routing of outside calls without the need for an
operator or dispatcher. Automated Attendant provides:
•
Single Digit Dialing
Single Digit Dialing allows Automated Attendant callers to dial extensions, Department Calling
Groups, and Voice Mail by pressing a single digit. For example, your Automated Attendant can greet
ISSUE 1.0
SL1000
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Features and Specifications Manual
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Summary of Contents for SL1000
Page 1: ...Features and Specifications Manual A50 031169 001 ISSUE 1 0 January 2011 ...
Page 41: ...Operation None ISSUE 1 0 SL1000 A Features and Specifications Manual 1 33 ...
Page 57: ...Operation None ISSUE 1 0 SL1000 B Features and Specifications Manual 1 49 ...
Page 95: ...Operation None ISSUE 1 0 SL1000 C Features and Specifications Manual 1 87 ...
Page 154: ...Operation None ISSUE 1 0 SL1000 D Data Line Security 1 146 ...
Page 324: ...Operation LCR Operation Flow Diagram ISSUE 1 0 SL1000 L LCR Least Cost Routing 1 316 ...
Page 325: ...LCR Dial LCR Dial Editing ISSUE 1 0 SL1000 L Features and Specifications Manual 1 317 ...
Page 326: ...LCR Cost Centre Code ISSUE 1 0 SL1000 L LCR Least Cost Routing 1 318 ...
Page 586: ...Memo ISSUE 1 0 SL1000 Features Availability by Software Revision 3 6 ...
Page 587: ...Memo ISSUE 1 0 SL1000 Features and Specifications Manual 3 7 ...
Page 588: ...Features and Specifications Manual NEC Corporation ISSUE 1 0 ...