NEC SL1000, Features And Specifications Manual

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Hold
Description
Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or
Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the
extension user may process calls or use a system feature. Calls left on Hold too long recall the exten-
sion that placed them on Hold. There are four types of Hold:
• System Hold
An outside call a user places on Hold flashes the line key (if programmed) at all other multiline termi-
nals. Any multiline terminal user with the flashing line key can pick up the call.
• Exclusive Hold
When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The trunk
appears busy to all other multiline terminals that have a key for the trunk. Exclusive hold is important
if a user does not want a co-worker picking up their call on Hold.
• Group Hold
If a user places a call on Group Hold, another user in the Department Group can dial a code to pick
up the call. This lets members of a department easily pick up each other’s calls.
• Intercom Hold
A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any other
extension.
Hold Recall to Operator
Hold Recall to Operator enhances how the system handles calls that are left on hold too long. With
Hold Recall to Operator:
• A trunk call recalls the extension that placed it on Hold after the Hold/Exclusive Hold Recall Time.
• The recalling trunk rings the extension that placed it on Hold for the Hold/Exclusive Hold Recall Call-
back Time.
• After the Hold/Exclusive Hold Recall Callback Time, the trunk call rings the operator.
Hold Recall to Operator applies to trunk calls placed on System Hold, Exclusive Hold and Group Hold.
It does not apply to Intercom calls.
Conditions
• The called extension must lift the handset or press the Speaker key before the call can be placed on
hold.
• Callers on Hold hear Music on Hold, if programmed.
• An extension can have function keys for System Hold and Exclusive Hold.
• Analog single line telephones can only use Exclusive Hold and Group Hold.
• If station A calls station B, and station A puts station B on hold and then calls station C, station C can-
not transfer the call.
• In order for a station to retrieve a held ICM call, the station must have an ICM key assigned in 15-07
(
*
00).
Default Settings
Enabled
System Availability
Terminals
All Terminals
ISSUE 1.0 SL1000
H
Hold 1-236