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Attendant Call Queuing
Description
Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy
tone. This helps minimize call congestion in systems that use the attendant as the overflow destination
for unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls to route
to the attendant when their primary destination is busy. With Attendant Call Queuing, these unan-
swered calls would normally “stack up” for the attendant until they can be processed.
The 32 call queue total includes Intercom, DISA, DID, DIL and transferred calls. If the attendant does
not have an appearance for the queued call, it waits in line to be answered. If the attendant has more
than 32 calls queued, an extension can Transfer a call to the attendant only if they have Busy Transfer
enabled.
Attendant Call Queuing is a permanent, non-programmable system feature.
Conditions
•
Forwarding when unanswered or busy can occur only at the attendant if there are more than 32 calls
in queue.
•
Assigning a station as operator in Program 20-17-01 enables call queuing function.
•
Program 20-17-01 setting overrides setting in Program 20-09-07:Call Queuing Class of Service Op-
tion when set to disable.
Default Settings
Enabled
System Availability
Terminals
Any Multiline Terminal assigned as an operator
Required Component(s)
None
Related Features
Call Forwarding
Guide to Feature Programming
Program
Number
Program Name
Default
11-01-01
System Numbering - Service Code
Refer to Programming Manual.
20-01-01
System Options - Operator Access Mode
0
20-09-07
Class of Service Options (Incoming Call Service) - Call
Queuing
COS 01~15 = 0
20-17-01
Operator Extension - Operator’s Extension Number
200
24-02-01
System Options for Transfer - Busy Transfer
0
ISSUE 1.0
SL1000
A
Attendant Call Queuing
1-32
Summary of Contents for SL1000
Page 1: ...Features and Specifications Manual A50 031169 001 ISSUE 1 0 January 2011 ...
Page 41: ...Operation None ISSUE 1 0 SL1000 A Features and Specifications Manual 1 33 ...
Page 57: ...Operation None ISSUE 1 0 SL1000 B Features and Specifications Manual 1 49 ...
Page 95: ...Operation None ISSUE 1 0 SL1000 C Features and Specifications Manual 1 87 ...
Page 154: ...Operation None ISSUE 1 0 SL1000 D Data Line Security 1 146 ...
Page 324: ...Operation LCR Operation Flow Diagram ISSUE 1 0 SL1000 L LCR Least Cost Routing 1 316 ...
Page 325: ...LCR Dial LCR Dial Editing ISSUE 1 0 SL1000 L Features and Specifications Manual 1 317 ...
Page 326: ...LCR Cost Centre Code ISSUE 1 0 SL1000 L LCR Least Cost Routing 1 318 ...
Page 586: ...Memo ISSUE 1 0 SL1000 Features Availability by Software Revision 3 6 ...
Page 587: ...Memo ISSUE 1 0 SL1000 Features and Specifications Manual 3 7 ...
Page 588: ...Features and Specifications Manual NEC Corporation ISSUE 1 0 ...