Trunk Queuing/Camp-On
Description
Trunk Queuing permits an extension user to queue (wait in line) on-hook for a busy trunk or trunk
group to become free. The system recalls the queued extension as soon as the trunk is available. The
user does not have to manually retry the trunk later. Trunk Queuing lets the caller know when the call
can go through. If the extension user does not answer the Trunk Queuing ring, the system cancels the
queue request.
With Trunk Camp-On, an extension user can queue (wait in line) Off-Hook for a busy trunk or trunk
group to become free. The caller connects to the trunk when the trunk becomes free. As with Trunk
Queuing, the user does not have to manually retry the trunk later.
Any number of extensions may simultaneously queue or Camp-On for the same trunk or trunk group.
When a trunk becomes free, the system connects the extensions in the order that the requests were
left.
Conditions
•
With Automatic Route Selection (ARS), Trunk Queuing automatically queues for the least costly
route.
•
A user can camp-on or leave a callback request for an extension.
•
Other programmed options for outgoing calls can affect how a call is placed. Check or program these
options as needed (e.g., access line etc.).
•
Using a Programmable Function Key can simplify the trunk queuing operation.
Default Settings
Enabled
Related Features
Automatic Route Selection (ARS/F-Route)
Call Waiting/Camp-On
Callback
Central Office Calls, Placing
Programmable Function Keys
Guide to Feature Programming
Program
Number
Program Name
Default
11-12-04
Service Code Setup (for Service Access) - Set Camp-On
850
11-12-05
Service Code Setup (for Service Access) - Cancel
Camp-On
870
11-16-05
Single Digit Service Code Setup - Camp-On
#
15-07-01
Programmable Function Keys
Refer to Programming Manual.
20-01-08
System Options - Trunk Queuing Callback Time
15 (seconds)
20-01-09
System Options - Callback/Trunk Queuing Cancel Time
64800 (seconds)
ISSUE 1.0
SL1000
T
Trunk Queuing/Camp-On
1-508
Summary of Contents for SL1000
Page 1: ...Features and Specifications Manual A50 031169 001 ISSUE 1 0 January 2011 ...
Page 41: ...Operation None ISSUE 1 0 SL1000 A Features and Specifications Manual 1 33 ...
Page 57: ...Operation None ISSUE 1 0 SL1000 B Features and Specifications Manual 1 49 ...
Page 95: ...Operation None ISSUE 1 0 SL1000 C Features and Specifications Manual 1 87 ...
Page 154: ...Operation None ISSUE 1 0 SL1000 D Data Line Security 1 146 ...
Page 324: ...Operation LCR Operation Flow Diagram ISSUE 1 0 SL1000 L LCR Least Cost Routing 1 316 ...
Page 325: ...LCR Dial LCR Dial Editing ISSUE 1 0 SL1000 L Features and Specifications Manual 1 317 ...
Page 326: ...LCR Cost Centre Code ISSUE 1 0 SL1000 L LCR Least Cost Routing 1 318 ...
Page 586: ...Memo ISSUE 1 0 SL1000 Features Availability by Software Revision 3 6 ...
Page 587: ...Memo ISSUE 1 0 SL1000 Features and Specifications Manual 3 7 ...
Page 588: ...Features and Specifications Manual NEC Corporation ISSUE 1 0 ...