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Voice Response System (VRS) - Call
Forwarding - Park and Page
Description
When an extension user is away from their phone, VRS Park and Page can let them know when they
have a call waiting to be answered. The Personal Greeting and Park & Page options can have up to
200 messages total (note that the Park & Page feature uses two messages). To enable VRS Park and
Page, the user records a Personal Greeting along with an additional Paging announcement. VRS Park
and Page then answers an incoming call and plays the Personal Greeting to the caller. The caller then
listens to Music on Hold (if available) while the system broadcasts the prerecorded Paging announce-
ment. When the extension user hears the Page, they can go to any telephone and use Directed Call
Pickup to intercept the call.
For example, John Smith could record a Personal Greeting that says:
“Hello, this is John Smith. I am away from my phone right now but please hold on while I am automati-
cally paged.”
The prerecorded Paging announcement could say:
“John Smith, you have a call waiting on your line.”
The incoming caller hears the first message and listens to Music on Hold while the system broadcasts
the second message. John Smith could then walk to any phone and pick up his call. If John doesn’t
pick up the call, the Page periodically repeats.
VRS Park and Page follows the rules for Personal Greeting for All Calls, immediately rerouted. This
means that Park and Page activates for ringing Intercom calls, DID calls and DISA calls. It also acti-
vates for calls transferred from the Automated Attendant. Additionally, calls from the Automated
Attendant follow Automatic Overflow routing if not picked up. VRS Park and Page activates for trans-
ferred outside calls but does not play the Personal Greeting to the caller. If a call comes in when the
specified Page zone is busy, the system broadcasts the announcement when the zone becomes free.
Conditions
•
Park and Page announcements only repeat once.
•
Voice Announcement (VAU) recording time is fixed at two minutes and cannot be changed.
•
While Park and Page is enabled, only one DID call at a time can be processed. Subsequent calls
hear a busy tone.
•
This feature is not supported for CO transferred calls.
Default Setting
•
Park and Page is available at default for internal paging access code
801
, zone 1.
•
User access code of
795
. See feature Operation. Set Program 40-10-01 for VRS guidance mes-
sage.
System Availability
Terminals
None
Required Component(s)
IP4WW-CFVRS-C1, PZ-VM21
ISSUE 1.0
SL1000
V
Voice Response System (VRS) - Call Forwarding - Park and Page
1-544
Summary of Contents for SL1000
Page 1: ...Features and Specifications Manual A50 031169 001 ISSUE 1 0 January 2011 ...
Page 41: ...Operation None ISSUE 1 0 SL1000 A Features and Specifications Manual 1 33 ...
Page 57: ...Operation None ISSUE 1 0 SL1000 B Features and Specifications Manual 1 49 ...
Page 95: ...Operation None ISSUE 1 0 SL1000 C Features and Specifications Manual 1 87 ...
Page 154: ...Operation None ISSUE 1 0 SL1000 D Data Line Security 1 146 ...
Page 324: ...Operation LCR Operation Flow Diagram ISSUE 1 0 SL1000 L LCR Least Cost Routing 1 316 ...
Page 325: ...LCR Dial LCR Dial Editing ISSUE 1 0 SL1000 L Features and Specifications Manual 1 317 ...
Page 326: ...LCR Cost Centre Code ISSUE 1 0 SL1000 L LCR Least Cost Routing 1 318 ...
Page 586: ...Memo ISSUE 1 0 SL1000 Features Availability by Software Revision 3 6 ...
Page 587: ...Memo ISSUE 1 0 SL1000 Features and Specifications Manual 3 7 ...
Page 588: ...Features and Specifications Manual NEC Corporation ISSUE 1 0 ...