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NEC SL1000, Features And Specifications Manual

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Serial Call

Description

Serial Call transfers a call so it automatically returns to the transferring extension. Serial Calling saves
transferring steps between users. For example, a Customer Service Representative (CSR) has a client
on the telephone who needs technical advice. The CSR wants to send the call to Technical Service,
but needs to advise the client of certain costs when Technical Service is done. Rather than transferring
the call back and forth, the CSR can use Serial Call to Technical Service and announce, “I have Ted on
the telephone. I need to talk to him again. Just hang up when you’re done and I’ll get him back.”

Conditions

•

The transferring extension can remain off-hook to auto-receive the callback or hang up and it rings
back to them.

•

Serial Call requires a uniquely programmed function key (Program 15-07 or SC

851

: 43) or assign-

ing the Transfer key as Call Back in (Program 15-02-05=1).

•

Serial Call is not available to single line telephones.

•

Serial Call can be activated only during a supervised transfer.

Default Settings

Disabled

System Availability

Terminals

Multiline Terminals

Required Component(s)

None

Related Features

Programmable Function Keys

Transfer

Guide to Feature Programming

Program

Number

Program Name

Default

15-02-05

Multiline Telephone Basic Data Setup - Transfer Key
Operation Mode

0

15-07-01

Programmable Function Keys

Refer to Programming Manual.

ISSUE 1.0

SL1000

S

Serial Call

1-460

Summary of Contents for SL1000

Page 1: ...Features and Specifications Manual A50 031169 001 ISSUE 1 0 January 2011 ...

Page 2: ...stered trademark of NEC Corporation Windows is a registered trademark of Microsoft Corporation AT T is a registered trademark of American Telephone and Telegraph Company Lucent Technologies is a trademark or service mark of Lucent Technologies Inc Nortel Networks and the Nortel Networks logo are trademarks of Nortel Networks Verizon Wireless is a trademark of Verizon Trademark Services LLC Pentium...

Page 3: ...76 Call Redirect 1 79 Call Waiting Camp On 1 81 Callback 1 84 Caller ID Call Return 1 86 Caller ID 1 88 Caller ID Flexible Ringing 1 95 Caller ID Shared Logging 1 100 Central Office Calls Answering 1 102 Central Office Calls Placing 1 106 Class of Service 1 111 Clock Calendar Display Time and Date 1 120 Code Restriction Toll Restriction 1 122 Code Restriction Override Toll Restriction Override 1 1...

Page 4: ...il Cascade Message Notification 1 270 InMail Email Notification 1 276 InMail Find Me Follow Me 1 281 InMail Language Setting 1 283 InMail Park and Page 1 285 InMail Upload Download Audio 1 288 Intercom 1 294 ISDN Compatibility 1 298 Last Number Redial 1 311 LCR Least Cost Routing 1 314 Line Preference 1 319 Long Conversation Cutoff 1 321 Loop Keys 1 323 Maintenance 1 326 Meet Me Conference 1 328 M...

Page 5: ...s 1 462 Station Hunt 1 466 Station Message Detail Recording 1 468 Station Name Assignment User Programmable 1 480 Station Relocation 1 482 Tandem Ringing 1 484 Tandem Trunking Unsupervised Conference 1 486 Tone Override 1 494 Traffic Reports 1 496 Transfer 1 498 Trunk Group Routing 1 504 Trunk Groups 1 506 Trunk Queuing Camp On 1 508 Uniform Call Distribution UCD 1 510 User Programming Ability 1 5...

Page 6: ...Section 3 USING HANDSFREE 2 1 Chapter 3 Features Availability by Software Revision Section 1 FEATURE AVAILABILITY CHART 3 1 TABLE OF CONTENTS Features and Specifications Manual iv ...

Page 7: ...phone Service Provider SMS Portals 1 278 Table 1 25 Park and Page Call Handling 1 286 Table 1 26 Park and Page Call Handling 1 286 Table 1 27 Default Incoming Ringing Tone 1 289 Table 1 28 Error Messages and Causes 1 291 Table 1 29 Incoming Ringing Tone 1 296 Table 1 30 Restrictions for Calling Party Names 1 299 Table 1 31 Supported Service Codes 1 345 Table 1 32 Caller ID Sent to Mobile Telephone...

Page 8: ...ample User Access to Voice Mail 1 267 Figure 1 20 Cascade Message Notification Flow Chart 1 1 271 Figure 1 21 Cascade Message Notification Flow Chart 2 1 272 Figure 1 22 Cascade Message Notification Flow Chart 3 1 273 Figure 1 23 InMail User Pro Login Diagram 1 289 Figure 1 24 Left Cursor Key Operation Flow Chart 1 311 Figure 1 25 Mobile Extension Layout 1 344 Figure 1 26 Example Callback to Mobil...

Page 9: ...tions for using the feature SECTION 2 IMPORTANT NOTES Simplifying Multiline Terminal Operation with One Touch Keys A multiline terminal user can access many features Service Codes e g Service Code 844 sets Call Forward Busy No Answer To streamline the operation of their telephone a multiline terminal user can store these codes under One Touch Keys This provides one button operation for almost any ...

Page 10: ... tone Port Assignments Port Calculation for Trunks The system detects the type of unit trunk or extension and assigns the required extension or trunk ports to the slot The system will use the next available port numbers it will not reserve any ISSUE 1 0 SL1000 Features 1 2 ...

Page 11: ...or enter the Speed Dial bin name Speaker to place call The Speaker key and service code 2 operations are not available for any 4 digit Speed Dial System bin number DSS Console Chaining DSS Console chaining allows an extension user with a DSS Console to chain to an Speed Dialing number stored under a DSS Console key The stored number dials out chains to the initial call This can for example simplif...

Page 12: ...elects a trunk Trunk Group Routing selects the trunk Speed Dial uses for trunk calls If the Speed Dial bin does not have a name assigned it does not show when scrolling through the directory of speed dials If Program 13 01 01 is set to 1 Intercom Access mode system speed dial bins require inserting a trunk access code When operating the Right Cursor key if the menu is not enabled by programming or...

Page 13: ...umber Entry 855 11 12 10 Service Code Setup for Service Access Common Station Speed Dialing 2 11 12 11 Service Code Setup for Service Access Group Speed Dialing 4 11 12 40 Service Code Setup for Service Access Station Speed Dialling 7 13 01 01 Speed Dialing Option Setup Speed Dialing Auto Outgoing Call Mode 0 13 01 03 Speed Dialing Option Setup Number of Common Speed Dialing Bins 900 13 02 01 Grou...

Page 14: ...MF Tone Receiver Setup Min detect level Type 1 10 20dBm Type 2 15 25dBm Type 3 10 20dBm Type 4 10 20dBm Type 5 10 20dBm 80 03 04 DTMF Tone Receiver Setup Max detect level 2 2dBm 80 03 05 DTMF Tone Receiver Setup Forward twist level 5 6dBm 80 03 06 DTMF Tone Receiver Setup Backward twist level Type 1 5 0 1dBm 80 03 07 DTMF Tone Receiver Setup ON detect time Type 1 5 1 30ms 80 03 08 DTMF Tone Receiv...

Page 15: ...system or 854 for group 3 Dial system or group storage code Initially there are 900 System Speed Dialing codes There are Group Speed Dialing codes only if you de fine them in programming 4 Dial telephone number you want to store up to 36 digits Valid entries are 0 9 and To enter a pause press Transfer To store a Flash press Flash Enter for await answer before sending following digits on ISDN 5 Pre...

Page 16: ... call The system may optionally select a specific Trunk Group for the call If you have a DSS Console you may be able to press a DSS Console key to chain to a stored number To store a System Speed Dialing number under a Programmable Function Key 1 At multiline terminal press Speaker 2 Dial 851 3 Press the key where the number is to be stored 4 Dial 27 5 Dial System Speed Dial Bin number to put unde...

Page 17: ...r key until the appropriate Telephone Book System or Group Speed Dial menu appears Use the Volume Down and Volume Up keys to scroll through the stored numbers To store a Station Speed Dialing number display telephones only 1 Press Speaker 2 Dial 855 3 Dial the Station Speed Dial buffer number to be programmed 0 9 1 Station Speed Dial buffer 1 2 Station Speed Dial buffer 2 0 Station Speed Dial buff...

Page 18: ...d Dial Buffer 1 2 Station Speed Dial Buffer 2 3 Station Speed Dial Buffer 3 4 Station Speed Dial Buffer 4 5 Station Speed Dial Buffer 5 6 Station Speed Dial Buffer 6 7 Station Speed Dial Buffer 7 8 Station Speed Dial Buffer 8 9 Station Speed Dial Buffer 9 0 Station Speed Dial Buffer 10 4 Dial the telephone number you want to store up to 36 digits Valid entries are 0 9 and A Single line set cannot ...

Page 19: ...press a DSS Console key to chain to a stored number To dial a Station Speed Dialing number Single Line Telephone 1 Lift the Handset 2 Station Speed Dial 7 Group Speed Dial 4 System Speed Dial 2 3 Dial the Speed Dial Memory Location Station Speed Dial 0 9 Group Speed Dial xxx none at default System Speed Dial 000 999 4 Converse ISSUE 1 0 SL1000 A Features and Specifications Manual 1 11 ...

Page 20: ...20 This can happen if the user fails to enter an Account Code if Forced or enters a Verified Account Code that is not in the list The notification is an automatic Intercom call to the attendant and a RESTRICT message in the operator display Account Codes for Incoming Calls The system allows extension users to enter Account Codes for incoming calls When this option is enabled a user can dial while ...

Page 21: ...stop sending digits to the central office until another is entered Account Codes for incoming calls not available for single line telephones When using Forced Account Codes Unverified for toll calls only the station follows the timer setting in Program 21 01 14 for all calls System Account codes are bypassed when using DISA trunks If a user calls in via a DISA trunk the user is not required to ent...

Page 22: ...onal Account Codes enabled You may also be able to use this procedure for incoming calls This procedure is not available for single line telephones 1 Dial OR Press your Account Code key Program 15 07 01 or SC 851 code 50 2 Dial your Account Code 1 16 digits using 0 9 and If Account Codes are hidden each digit you dial shows an character on the telephone display 3 Dial OR Press your Account Code ke...

Page 23: ...ial your Account Code 3 16 digits using 0 9 and If Account Codes are hidden each digit you dial shows an on the telephone display Dial OR Press your Account Code key Program 15 07 01 or SC 851 code 50 To enter an Account Code for an incoming call This procedure is not available for single line telephones 1 Answer incoming call If Account Codes for Incoming Calls is disabled the following steps dia...

Page 24: ...ntain Account Codes When using the Last Number Redial Save or Repeat Dial features the system does not retain Account Code information To redial any number with these features the user must enter an Account Code If a user enters 12345 203 926 5400 67890 if the Last Number Redial feature is used the system dials the number as 203 926 5400 67890 The 67890 is not treated as an Account Code Conditions...

Page 25: ...ection Time 5 seconds 35 05 01 Account Code Setup Account Code Mode 0 35 05 02 Account Code Setup Forced Account Code Toll Call Setup 0 35 05 03 Account Code Setup Account Codes for Incoming Calls 0 35 05 04 Account Code Setup Hiding Account Codes 0 35 06 01 SMDR Account Code Setup Verified Account Code No setting Operation To enter an Account Code anytime while on a trunk call The outside caller ...

Page 26: ...51 code 50 3 Dial your Account Code 1 16 digits using 0 9 and If you make an incorrect entry your system may automatically alert the operator If Account Codes are hidden each digit you dial shows an on the telephone display 4 Dial OR Press your Account Code key Program 15 07 or SC 851 code 50 5 Dial the number you want to call To enter an Account Code for an incoming call This procedure is not ava...

Page 27: ... Terminal user can view what time the Alarm is currently set for Default Settings Enabled System Availability Terminals Any Station Required Component s None Related Features None Guide to Feature Programming Program Number Program Name Default 20 01 06 System Options Alarm Duration 30 seconds Operation To set the alarm 1 At the multiline terminal press Speaker OR At the single line telephone lift...

Page 28: ... single line telephone lift the handset The single line set user hears Music on Hold when the handset is lifted To check the programmed alarm time at a multiline terminal 1 Press Help 2 Dial 827 3 Dial alarm type 1 or 2 The programmed time displays 4 Press Exit To cancel an alarm 1 At the multiline terminal press Speaker OR At the single line telephone lift the handset 2 Dial 827 3 Dial alarm type...

Page 29: ...ate and time an extension was disconnected from the system Date and time of any system data change Table 1 2 Sample Alarm Report Alarm Report 05 16 2006 14 30 PAGE 001 LVL NO STAT DATE TIME ITEM UNIT SLT PRT PARAMETER MIN 0002 REC 05 16 06 14 21 PKG Installation PRT 02 00 MAJ 0010 ERR 05 16 06 14 21 ISDN Link PRT 02 12 MAJ 0010 REC 05 16 06 14 21 ISDN Link PRT 02 12 MIN 0002 ERR 05 16 06 14 33 PKG...

Page 30: ...Chassis Port Number PARAMETER Related Information Table 1 4 Alarm Report Item Definitions Item Name Definition PKG Installation Unit is removed or inserted ISDN Link ISDN Line failure is detected CPU LAN Link CPU LAN connection failure is detected Blocking Terminal Failure may have occurred because terminal blocking is detected Terminal is unplugged or wire is disconnected System Data Change Syste...

Page 31: ... none Not Install Slot 2 Information 2 of 408E SUB SLOT HBI 1 2 1 2 none none Not Install Slot 2 Information of PRI BRI 3 1 3 BRIU 13 16 Running Slot 3 Information of PRI BRI 4 1 4 none none Not Install Slot 4 Information of PRI BRI 5 2 1 none none Not Install Slot 5 Information of EXIFE1 408M 6 2 2 none none Not Install Slot 6 Information of EXIFE1 Slot 2 408E 008E 000E 7 2 3 none none Not Instal...

Page 32: ...ion of EXIFE3 Slot 3 408E 008E 000E 16 4 4 none none Not Install Slot 16 Information of EXIFE3 Slot 4 408E 008E 000E 1 HBIU control both SLT and KST in same pakage It will show both information but since it shows same information one of page will show as none 2 Shows 000E as none 3 Shows 408M 408E 008E and PRI BRI as different output 4 COIU of Expansion3 has a restriction and it will show as none ...

Page 33: ... in Program 90 24 01 Program 90 24 04 per period A maximum of 99 entries are emailed with the scheduled alarms Default Settings None System Availability Terminals All Multiline Terminals Required Component s Compact Flash Card Related Features None Guide to Feature Programming Setting Up Alarms Program Number Program Name Default 90 10 01 System Alarm Setup Alarm Type 0 90 10 02 System Alarm Setup...

Page 34: ...tem Alarm Report SMTP Host Name No setting 90 11 07 System Alarm Report SMTP Host Port Number 25 90 11 08 System Alarm Report To Email Address No setting 90 11 09 System Alarm Report Reply Address No setting 90 11 10 System Alarm Report From Address No setting 90 11 11 System Alarm Report DNS Primary Address 0 0 0 0 90 11 12 System Alarm Report DNS Secondary Address 0 0 0 0 90 11 13 System Alarm R...

Page 35: ...erminals Required Component s None Related Features Clock Calendar Display Time and Date Selectable Display Messaging Guide to Feature Programming Program Number Program Name Default 11 11 13 Service Code Setup for Setup Entry Operation Display Language Selection for Multiline Terminal 778 15 02 01 Multiline Telephone Basic Data Setup Display Language Selection To select options 8 10 press either ...

Page 36: ... KSU3 setting will be ignored and BGM MOH of KSU2 will be active External paging can be set for each 408M A1 units except 3rd Expansion KSU So maximum 3 External paging can be usable Relay Control 1 KSU has 2 relay ports J7 on 408M A1 unit The System can have up to 8 relay ports These relays can be used for External MOH BGM resource External Speaker or Door Phone control in accordance with PRG10 6...

Page 37: ...t Note 10 03 02 ETU Setup COIU Unit Setup Select port type 0 10 61 01 Relay Type 0 No setting 1 External MOH 2 BGM resource 3 External Speaker 4 Door Phone 10 61 02 Destination Selection In case 10 61 01 is 1 or 2 Not Use In case 10 61 01 is 3 1 3 External Speaker message No In case 10 61 01 is 4 1 8 Door Phone No Operation None ISSUE 1 0 SL1000 A Features and Specifications Manual 1 29 ...

Page 38: ...tic Hold Feature is not available for Virtual Extensions The Answer Hold Automatic Hold Feature does not function for incoming internal calls CO PBX incoming calls not assigned to ring or assigned to another ring group do not activate the Answer Hold feature If the direct trunk appearance key is not assigned the next incoming call cannot be answered Default Settings None System Availability Termin...

Page 39: ... ring Line flashes 2 Press Line and answer the new call The Line LED goes out The original call is put on hold 3 If additional calls are received press Line to place the current call on hold and connect to the next call as long as CO line keys are available ISSUE 1 0 SL1000 A Features and Specifications Manual 1 31 ...

Page 40: ...ave Busy Transfer enabled Attendant Call Queuing is a permanent non programmable system feature Conditions Forwarding when unanswered or busy can occur only at the attendant if there are more than 32 calls in queue Assigning a station as operator in Program 20 17 01 enables call queuing function Program 20 17 01 setting overrides setting in Program 20 09 07 Call Queuing Class of Service Op tion wh...

Page 41: ...Operation None ISSUE 1 0 SL1000 A Features and Specifications Manual 1 33 ...

Page 42: ... to all ICM type calls in progress holding or parked When Automatic Release occurs and the telephone is in handsfree mode Speaker automatically turns off If using the handset the station is set to idle when the handset goes on hook Default Settings None System Availability Terminals Not applicable Required Component s None Related Features Central Office Calls Answering Central Office Calls Placin...

Page 43: ...80 04 06 Call Progress Tone Detector Setup ON Minimum Time Type 1 DT 63 1920ms Type 2 BT 12 390ms Type 3 RBT 25 780ms Type 4 0 Type 5 0 80 04 07 Call Progress Tone Detector Setup ON Maximum Time Type 1 DT 0 Type 2 BT 20 630ms Type 3 RBT 40 1230ms Type 4 0 Type 5 0 80 04 08 Call Progress Tone Detector Setup OFF Minimum Time Type 1 DT 1 60ms Type 2 BT 12 390ms Type 3 RBT 52 1590ms Type 4 0 Type 5 0 ...

Page 44: ...rovides 10 different day selections called Time Schedule Patterns Each Time Schedule Pattern can provide up to 20 time intervals which are assigned to one of the eight day night modes The Time Schedule Patterns are then assigned to a day of the week Mon day Friday Saturday Sunday or Holiday Hierarchical Class of Service Control ARS allows or denies call route choices based on an extension ARS Clas...

Page 45: ... to trunk group 2 Group 2 4 198 1 Route to trunk group 3 Group 3 3 199 1 Route to trunk group 2 Group 2 2 200 1 Route to trunk group 1 Group 1 1 Program 12 02 for Automatic Night Service Patterns as Time Pattern No Program 12 02 01 Start Time Program 12 02 02 End Time Program 12 02 03 Operation Mode 1 00 00 08 30 2 Night 2 08 30 17 00 1 Day 3 17 00 00 00 2 Night Program 12 02 for Automatic Night S...

Page 46: ...tomatically queues for the least costly route The system auto matically redials the queued call when the extension user lifts the handset Speed Dialing may bypass ARS routing Set up other options for outgoing calls e g unassign line keys adjust gains ARS access key etc Refer to the Dial Tone Detection feature for the specifics on how the system handles Dial Tone De tection ARS does not permit 0 an...

Page 47: ...ing Manual 12 02 03 Automatic Night Service Patterns Operation Mode Refer to Programming Manual 12 03 01 Weekly Night Service Switching Night Mode Service Group Numbers 01 Sunday Time Pattern 1 02 Monday Time Pattern 2 03 Tuesday Time Pattern 3 04 Wednesday Time Pattern 4 05 Thursday Time Pattern 5 06 Friday Time Pattern 6 07 Saturday Time Pattern 7 12 04 01 Holiday Night Service Switching not ass...

Page 48: ...nds 26 01 03 Automatic Route Selection Service ARS Misdialed Number Handling 0 26 01 06 Automatic Route Selection Service Class of Service Match Access 0 26 01 07 Automatic Route Selection Service F Route Access COS Reference 0 26 02 01 Dial Analysis Table for ARS LCR Dial not assigned 26 02 02 Dial Analysis Table for ARS ARS Service Type 0 26 02 03 Dial Analysis Table for ARS Addi tional Data Ser...

Page 49: ...able ARS Class of Service 0 44 05 08 ARS F Route Table Dial Treatment 0 44 05 09 ARS F Route Table Maximum Digit 0 44 05 11 ARS F Route Network Specified Parameter Table 0 44 06 01 Additional Dial Table not assigned 44 07 01 Gain Table for ARS F Route Access Incoming Transmit 32 44 07 02 Gain Table for ARS F Route Access Incoming Receive 32 44 07 03 Gain Table for ARS F Route Access Outgoing Trans...

Page 50: ...wards Twist Level Type 1 5 0 1dBm 80 03 07 DTMF Tone Receiver Setup ON Detect Time Type 1 5 1 30ms 80 03 08 DTMF Tone Receiver Setup OFF Detect Time Type 1 5 1 30ms Operation To place a call using ARS 1 At the multiline terminal press Speaker OR At the single line telephone lift the handset You hear normal Intercom dial tone 2 Dial 9 You hear a second stutter dial tone 3 Dial the outside number If...

Page 51: ...lability Terminals All Multiline Terminals Required Component s Externally provided Music Source Related Features Music on Hold Guide to Feature Programming Program Number Program Name Default 10 24 01 Daylight Savings Setup Daylight Savings Mode 0 10 61 01 Relay Type 0 No setting 1 External MOH 2 BGM resource 3 External Speaker 4 Door Phone 10 61 02 Destination Selection In case 10 61 01 is 1 or ...

Page 52: ...Operation To turn Background Music on or off 1 Press idle Speaker 2 Dial 825 3 Press Speaker to hang up ISSUE 1 0 SL1000 B Background Music 1 44 ...

Page 53: ...ne con versation such as using a beep tone or other notification methods or requiring the consent of all parties to the telephone conversation prior to monitoring or recording the telephone conversation Some of these laws incorporate strict penalties Conditions An extension user can barge in on a conference An extension user cannot barge in on an Intercom call if one of the intercom callers is usi...

Page 54: ...of Service Options Supplementary Service Barge In Initiate COS 01 15 1 20 13 16 Class of Service Options Supplementary Service Barge In Receive COS 01 15 1 20 13 17 Class of Service Options Supplementary Service Barge In Tone Display Intrusion Tone COS 01 15 1 20 13 32 Class of Service Options Supplementary Service Multiple Barge Ins COS 01 15 0 20 14 11 Class of Service Options for DISA DISA Tie ...

Page 55: ...and dial the service code default 810 If the telephone does not have the proper COS a warning tone is sent After the user hangs up the system automatically places a callback to the extension 2 Dial the extension number or press a DSS key of a telephone within a conference call When a new call is added to the conference an intrusion tone is heard by all parties in the Confer ence depending on syste...

Page 56: ...ore ETU installation to provide battery backup for System Memory When fully charged the battery retains System Memory for approximately three years You should replace the CPU battery every three years During normal operation the battery is continually recharged using a built in charging circuit from the CPU Battery backup on the CPU does not protect the following Callback Off line Status for progr...

Page 57: ...Operation None ISSUE 1 0 SL1000 B Features and Specifications Manual 1 49 ...

Page 58: ...ation the batteries are continually recharged by a built in charging circuit External Battery Box can be connected to the system to back up the system in the event of commer cial power outage Refer to the SL1000 System Hardware Manual for further details Default Settings None System Availability Terminals Not applicable Required Component s CPU Related Features Battery Backup System Memory on page...

Page 59: ...ult language will be UK English If cus tomer wants to change language it can be replaced by downloading from website and uploading new language to CPU In SL1000 2 languages UK English Chinese When voice message is recorded the notification will be displayed on the operator terminal LCD set in PRG 20 17 01 Any operation off hook key depress at operator terminal will dispear the LCD no tification As...

Page 60: ...e record your message 3 Press Speaker and finish recording Incoming call and record calling party message 1 Incoming call to specified trunk 2 Calling party is connected to built in VRS and hears auto answering message 1 3 Calling party dials 1 4 Calling party records the message max 2 minutes after beep tone 5 Finish the recording 6 Then following notification will be indicated at operator multil...

Page 61: ...e more than one CAR key assigned Up to 32 incoming calls can be queued to busy CAR key If multiple CAR SIE VE keys are ringing on a station at the same time the CAR SIE VE key on the lowest Line Key is answered first Default Settings None System Availability Terminals All Multiline Terminals Required Component s None Related Features Virtual Extensions Guide to Feature Programming Program Number P...

Page 62: ...Programmable Function Key Programming Appear ance Level COS 01 15 1 20 10 08 Class of Service Options Answer Service Virtual Extension Off Hook Answer COS 01 15 0 20 13 27 Class of Service Options Supplementary Service Busy on Seizing Virtual Extension COS 01 15 1 21 01 15 System Options for Outgoing Calls Outgoing Disable on Incoming Line Toll Restriction 0 23 04 01 Ringing Line Preference for Vi...

Page 63: ... 6 Night 2 7 Midnight 2 8 Rest 2 8 Press Hold to set up Delayed Ring OR Skip to Step 10 9 Dial the mode number in which the key delay rings 1 Day 1 2 Night 1 3 Midnight 1 4 Rest 1 5 Day 2 6 Night 2 7 Midnight 2 8 Rest 2 10 Press Speaker ISSUE 1 0 SL1000 C Features and Specifications Manual 1 55 ...

Page 64: ...All Multiline Terminals with an LCD Required Component s None Related Features Alphanumeric Display Guide to Feature Programming Program Number Program Name Default 20 06 01 Class of Service for Extensions All extension port Class 1 20 09 06 Class of Service Options Incoming Call Service Incoming Time Display COS 01 15 1 20 13 36 Class of Service Options Supplementary Service Call Duration Timer D...

Page 65: ...remind users that their calls are forwarded Conditions Virtual Extensions can be set to Call Forward Program 15 02 21 must be set to a 1 to allow the Vir tual Extension to place outgoing calls If an extension in a call forward chain has Call Forward with Both Ring calls do not continue routing to other extensions in the chain If an extension in a call forward chain has Call Forward with Follow Me ...

Page 66: ... Busy and No Answer Forwarding set to different locations and it loses connection it follows the Busy forwarding location When the following are done in sequence Call Forwarding Busy No Answer is set to extension Call Forwarding Immediate is set on extension Call Forwarding Immediate is cancelled on extension then Call Forwarding Busy No Answer is set back on the extension When the following are d...

Page 67: ...Code Setup for Setup Entry Operation Call Forward All 848 11 11 02 Service Code Setup for Setup Entry Operation Call Forward Busy 1 11 11 03 Service Code Setup for Setup Entry Operation Call Forward No Answer 845 11 11 04 Service Code Setup for Setup Entry Operation Call Forward Busy No Answer 844 11 11 05 Service Code Setup for Setup Entry Operation Call Forward Both Ring 842 11 11 07 Service Cod...

Page 68: ...Transfer Service Call Forward When Busy COS 01 15 1 20 11 03 Class of Service Options Hold Transfer Service Call Forwarding When Unanswered COS 01 15 1 20 11 04 Class of Service Options Hold Transfer Service Call Forwarding Both Ringing COS 01 15 1 20 11 05 Class of Service Options Hold Transfer Service Call Forwarding with Follow Me COS 01 15 1 20 11 23 Class of Service Options Hold Transfer Serv...

Page 69: ...851 Key Code 10 3 Dial 0 Cancel 4 Press Speaker or hang up The Call Forwarding Programmable Function Key turns off To set Call Forward Busy No Answer at a forwarding station 1 Pick up the handset or press Speaker 2 Dial the Call Forward Busy No Answer Service Code default 844 OR At the multiline terminal only press the Call Forwarding Programmable Function keys Program 15 07 01 13 or SC 851 Key Co...

Page 70: ...ker or hang up The Call Forwarding Programmable Function Key turns off To set Call Forward Follow Me from the destination station 1 Pick up the handset or press Speaker 2 Dial the Call Forward Follow Me Service Code default 846 OR At the multiline terminal only press the Call Forwarding Programmable Function keys Pro gram 15 07 01 10 or SC 851 Key Code 15 3 Dial 1 Set 4 Dial the station number to ...

Page 71: ... or press Speaker 2 Dial the Call Forward Busy No Answer for any Extension to Destination Service Code default 794 3 Dial 1 Set 4 Dial the extension number to be forwarded and then the destination number 5 Press Speaker or hang up To cancel Call Forward Busy No Answer for any Extension to Destination 1 Pick up the handset or press Speaker 2 Dial the Call Forward Busy No Answer for any Extension to...

Page 72: ...idle Virtual Extension key 2 Dial the Call Forward Busy No Answer Service Code Default 844 3 Dial 1 Set 4 Dial the destination extension or off premise number 5 Press Speaker or hang up Refer to Call Forwarding on page 1 57 To cancel Call Forward Busy No Answer using a Virtual Extension 1 Press the idle Virtual Extension key 2 Dial the Call Forward Busy No Answer Service Code default 844 3 Dial 0 ...

Page 73: ...Multiple Stations can set Call Forward Follow Me to one station Calls to extensions with DND active do not follow Call Forwarding programming DIL calls ring an idle Department Group member then follow Program 22 08 programming then Program 22 05 program ming Default Settings Enabled System Availability Terminals All Terminals Required Component s None Related Features Do Not Disturb DND Programmab...

Page 74: ...erminal press Speaker and dial Service Code 846 Program 11 11 07 OR Press the Call Forward Follow Me key Program 15 07 01 or SC 851 Code 15 2 Dial 0 to cancel 3 Dial 0 Cancel All Forward Follow Me OR Dial the extension number with Follow Me set To activate Call Forward Follow Me from a single line telephone 1 At a single line telephone other than your own lift the handset and dial the Service Code...

Page 75: ...f Premise goes out on a trunk assigned as TIE or DID and the called party does not answer before the timer in Program 34 07 05 the call recalls to the station that performed the transfer Call Forwarding Off Premise requires either loop start trunks with disconnect supervision or ground start trunks The trunk access code and the outside telephone number combined cannot exceed 24 digits Call Forward...

Page 76: ...11 11 45 Service Code Setup for Setup Entry Operation Set Cancel Call Forward All Split 782 11 11 46 Service Code Setup for Setup Entry Operation Set Cancel Call Forward Busy Split 783 11 11 47 Service Code Setup for Setup Entry Operation Set Cancel Call Forward No Answer Split 784 11 11 48 Service Code Setup for Setup Entry Operation Set Cancel Call Forward Busy No Answer Split 785 11 11 49 Servi...

Page 77: ...ing All Call No Answer not assigned 24 09 04 Call Forward Split Settings CO Call Forwarding Busy Destination not assigned 24 09 05 Call Forward Split Settings Intercom Call Forwarding Busy Destination not assigned 24 09 06 Call Forward Split Settings Call Forwarding Destination for CTX PBX for All Call No Answer not assigned 24 09 07 Call Forward Split Settings Call Forwarding Destination for CTX ...

Page 78: ...ntry Operation Destina tion of Automatic Transfer Each Extension Group 704 13 01 01 Speed Dialing Function Setup Speed Dialing Auto Outgoing Call Mode 0 13 04 01 Speed Dialing Number and Name Speed Dialing Data not assigned 14 01 04 Basic Trunk Data Setup Transmit Gain Level for Confer ence and Transfer Calls 32 0dB 14 01 05 Basic Trunk Data Setup Receive Gain Level for Confer ence and Transfer Ca...

Page 79: ...9 Number 9 2142622000 Trunk access codes are 9 ARS Trunk Group Routing 804 Line Group 1 9 01 99 or 001 100 or 9 Line number e g 05 or 005 for line 5 Your DND or Call Forwarding Device Programmable Function key flashes To cancel Call Forwarding Off Premise non split 1 At a multiline terminal press Speaker OR At a single line telephone lift the handset 2 Dial the Call Forward Access Code default not...

Page 80: ...Speed Dialing number where the calls should be forwarded 4 Press Speaker or hang up at the single line telephone to hang up To cancel Call Forwarding Off Premise for a Door Box 1 At the multiline terminal press Speaker dial SC 822 OR At the multiline terminal only press Call Forward Device key Program 15 07 01 or SC 851 code 54 OR At the single line telephone lift the handset dial 822 2 Dial 0 Can...

Page 81: ... 1 Lift the handset 2 Dial 704 3 Dial the Department Group number 01 32 to be defined 4 Select the time mode 1 8 to be defined 5 Enter the telephone number which is the destination of the forwarded trunk The number is stored in the Speed Dial bin number assigned in Program 24 04 01 This entry overwrites any existing number defined in the bin 6 Press Hold to accept the entry 7 Repeat from Step 3 to...

Page 82: ...oup number 01 32 to be defined 4 Press Speaker to hang up Cancel Automatic Trunk Forwarding 1 Lift the handset 2 Dial 703 3 Dial the Department Group number 01 32 to be defined 4 Press Speaker to hang up ISSUE 1 0 SL1000 C Call Forwarding Off Premise 1 74 ...

Page 83: ...gram Name Default 11 12 01 Service Code Setup for Service Access Bypass Call 807 11 16 06 Single Digit Service Code Setup DND Call Forward Override Bypass not assigned 15 07 01 Programmable Function Keys Refer to Programming Manual 20 06 01 Class of Service for Extensions All extension port Class 1 20 13 04 Class of Service Options Supplementary Service Call Forward DND Override Bypass Call COS 01...

Page 84: ...hat is performing the Call Monitoring Pressing the Mute key toggles the Coaching ability on and off Conditions Call Monitoring is allowed for internal calls An extension user cannot Monitor an Intercom call if one of the Intercom callers is using Hands free Answerback Both Intercom parties must lift the handset or press Speaker An extension user cannot monitor a conference however an extension pro...

Page 85: ...5 0 20 13 15 Class of Service Options Supplementary Service Barge In Initiate COS 01 15 1 20 13 16 Class of Service Options Supplementary Service Barge In Receive COS 01 15 1 20 13 17 Class of Service Options Supplementary Service Barge In Tone Display Intrusion Tone COS 01 15 1 20 13 32 Class of Service Options Supplementary Service Deny Multiple Barge Ins COS 01 15 0 20 13 45 Class of Service Op...

Page 86: ...vailable for DISA 1 Dial the extension number of the busy internal party 2 Dial the single digit service code or the service code 810 To Call Monitor without first calling the busy extension 1 Press Speaker or lift handset 2 Dial 810 or press the Barge In key Program 15 07 or SC 851 34 3 Dial a busy extension If Monitoring is not possible the extension user hears a warning tone the DISA user is re...

Page 87: ...ure Transferred Department Group all ring mode Door Box Virtual Extension Conditions After pressing the Call Redirect key the call does not recall to the extension The predefined destination must be an extension number or voice mail pilot number When a call is Redirected to another phone it does not follow the forwarding on that phone Default Settings Enabled System Availability Terminals All Mult...

Page 88: ... Transfer Service Call Redirect COS 01 15 0 Operation To redirect a ringing call With an incoming call ringing your extension press the Call Redirect key Program 15 07 or SC 851 49 Destination Extension Number without lifting the handset ISSUE 1 0 SL1000 C Call Redirect 1 80 ...

Page 89: ...ck a caller from dialing 850 to Camp On and or DID callers from automatically camping on Function keys simplify Call Waiting Camp On operation An extension user may be able to Transfer a call to a busy extension Trunk Queuing lets an extension user camp on to a trunk Call Queuing must also be disabled to disable Call Waiting Default Settings Enabled System Availability Terminals Multiline Terminal...

Page 90: ...S 01 15 0 20 09 07 Class of Service Options Incoming Call Service Call Queuing COS 01 15 0 20 13 05 Class of Service Options Supplementary Service Intercom Off Hook signaling COS 01 15 1 20 13 06 Class of Service Options Supplementary Service Auto matic Off Hook Signaling Automatic Override COS 01 15 0 20 13 35 Class of Service Options Supplementary Service Block Camp On COS 01 15 0 20 18 06 Servi...

Page 91: ...en the two calls The operation depends on the setting in Program 20 03 01 This operation is valid only before the caller performs the camp on operation refer To Camp on a busy extension step 2 ISSUE 1 0 SL1000 C Features and Specifications Manual 1 83 ...

Page 92: ... answers the system sets up an Intercom call between A and B Callback Automatic Answer determines how an extension user answers the Callback ring When Callback Automatic Answer is enabled a user answers the Callback ring when they lift the handset When Callback Automatic Answer is disabled the user must press the ringing line appearance to answer the Callback ring Conditions An extension can leave...

Page 93: ...5 3 Hang up 4 Lift the handset when busy extension calls you back If the unavailable extension was unanswered not busy the Callback goes through after your co worker uses their telephone for the first time If you have Callback Automatic Answer you automatically place a call to the formerly busy extension when you lift the handset If you do not have Callback Automatic Answer you must press the ring...

Page 94: ...CD blank When Caller ID is disabled on the system voice mail displays the message count Voice mail continues to display Caller ID on the LCD while the post message playback menu is still displayed on a telephone equipped with Softkeys Live Record is not available when using Return Call To use this feature for long distance calls ARS must be programmed for the voice mail ports set to dial out Refer...

Page 95: ...Operation None ISSUE 1 0 SL1000 C Features and Specifications Manual 1 87 ...

Page 96: ...transferred from another extension Calls transferred from the VRS Calls transferred from Voice Mail unscreened Direct Inward Lines DILs Caller ID temporarily stores 50 calls total of abandoned and answered unanswered New calls replace old calls when the buffer fills Temporary Memory An unanswered call causes the Call History key Program 15 07 or SC 851 08 to flash indicating a new call was placed ...

Page 97: ...t Caller ID Option Available for FSK or DTMF Type for Single Line Telephone An option Program 15 03 11 is available for the Caller ID which allows you to select either FSK or DTMF as the Caller ID type to be received by a single line telephone Option Available for FSK or DTMF Type from Analog Trunk An option Program 14 02 16 is available for the Caller ID which allows you to select the type of Cal...

Page 98: ...n by station basis The CPU with MEMDB has 36 resources for DTMF receiving and Dial Tone detection When a EXIFE installed there are 32 resources available When Program 10 09 01 is set to 0 Common and Program 14 02 10 Caller ID is set to 1 Yes all DTMF Dial Tone Detection resources are always allocated to analog trunks not analog exetensions However if Program 14 02 10 Caller ID is set to 0 No all D...

Page 99: ...2 08 System Options for Multiline Telephones LCD Display Holding Time 5 seconds 20 06 01 Class of Service for Extensions All extension port Class 1 20 08 15 Class of Service Options Outgoing Call Service Block Outgoing Caller ID COS 01 15 0 20 09 02 Class of Service Options Incoming Call Service Caller ID Display COS 01 15 1 20 09 04 Class of Service Options Incoming Call Service Notification for ...

Page 100: ...ng Down key once again or Press Caller ID Key again 5VQTG GU ZZZZ List Number xxxx Caller ID name 4 Press the 1 The display shows 4 5 Press the 1 ABB The display shows 5GCTEJ ORV KP KTGEV PVT KP Search Empty Bin Next Available Speed Dial bin will be used Direct Entry Bin Enter the Speed Dial number to be stored directly 6 Dial 1 if you want to assign the Speed Dial automaticall OR Dial 2 and enter...

Page 101: ... are needed ex TOM Pressing again Space In system programming mode use the right arrow Softkey instead to accept and or add a space Clear Back or DND Clear the character entry one character at a time Flash Clear all the entries from the point of the flashing cursor and to the right 9 Press Hold Display shows 5 6 10 Press Speaker The telephone returns to idle Temporary Memory An unanswered call cau...

Page 102: ...a call in park press FLASH then the PARK key Program 15 07 or SC 852 04 Checking your Answered Unanswered Caller ID Calls To review the last 50 outside calls your extension received 1 At a display multiline terminal press the LIST Softkey OR Press the Left Cursor Key twice and skip step 2 2 Press CID 1st row of your display shows the Caller ID number Ift he Caller ID includes a name you can press ...

Page 103: ...e set on a per trunk basis Programming Examples for Flexible Ringing by Caller ID To refuse the Private Caller ID incoming call Program 14 01 27 1 reject Program 20 07 24 1 Enable for COS Program 22 18 01 0 no transfer Program 40 10 06 2 VRS message 2 then Turn on the Private Call Refuse mode using the service code Program 11 10 32 or Programmable Function Key code 86 To transfer the Private Calle...

Page 104: ...ing number and the first match result is used The maximum number of VRS message channels that can be used simultaneously is 16 These channels are also shared with the voice mail This feature does not work with incoming trunk calls via networking from another system In this case the refuse routing program must be programmed in the system that has those trunks Routing to the other system s extension...

Page 105: ...eed Dialing Number and Name Speed Dialing Data not assigned 13 04 03 Speed Dialing Number and Name Transfer Mode 0 13 04 04 Speed Dialing Number and Name Transfer Destination Number not assigned 13 04 05 Speed Dialing Number and Name Incoming Ring Pattern 0 14 01 27 Basic Trunk Data Setup Caller ID Refuse Setup 0 15 07 01 Programmable Function Keys Refer to Programming Manual 20 07 24 Class of Ser...

Page 106: ...ng the incoming ring group Ring the extension number Follow PRG 22 02 01 2 Caller ID Number exists Search refusing Speed Dial area PRG 22 16 data exists Search PRG 13 04 01 Play VRS Message PRG 40 10 07 PRG 14 01 27 1 And refuse mode is No No Yes Yes Off On Data matched Data unmatched 0 1 2 ISSUE 1 0 SL1000 C Caller ID Flexible Ringing 1 98 ...

Page 107: ...r ID PRG 22 18 01 Play VRS Message PRG 40 10 06 Ring the extension number Follow PRG 22 02 01 Disconnect the call Ring the incoming ring group Anything Else 2 Off On Private 0 1 2 Operation None ISSUE 1 0 SL1000 C Features and Specifications Manual 1 99 ...

Page 108: ...red Extension in a Caller ID shared setting cannot store or refer own register for Caller ID personal Caller ID personal and Caller ID shared group are exclusive use Below shows Caller ID indication toggled by pressing Help key Group Name is displayed when PRG16 02 67 is set 1 8 and set group name at PRG20 49 01 Default Settings None System Availability Terminals All Multiline terminals Analog tel...

Page 109: ... 1 8 Example of setting PRG15 02 67 Caller ID shared groups PRG15 02 67 Extension 200 1 Extension 201 1 Extension 202 1 Extension 297 8 Extension 298 8 Extension 299 8 1 The display of Caller ID Group 1 is as follows The display of Caller ID Group 8 is as follows Above Caller ID indication is toggled by pressing Help key TQWR 7PCPUYGT QT 2 7 TQWR 7PCPUYGT QT 4 ISSUE 1 0 SL1000 C Features and Speci...

Page 110: ...Answer of Universal Answer Call options Program 20 10 07 determines whether or not the extension has the Auto Answer feature for ringing calls This option allows a user to simply lift the handset to answer a ringing call dialing the service code is not necessary Additional Trunk Ring Tones Various ring tone patterns and melodies for incoming calls are available Program 22 03 11 Ring Tone Patterns ...

Page 111: ...g Conversation Cutoff Night Service Programmable Function Keys Selectable Display Messaging Warning Tone for Long Conversation Guide to Feature Programming Program Number Program Name Default Note 10 03 XX ETU Setup Refer to Programming Manual 11 11 13 Service Code Setup for Setup Entry Opera tion Display Language Selection for Multiline Terminal 778 11 12 30 Service Code Setup for Service Access ...

Page 112: ...02 22 Multiline Telephone Basic Data Setup Multiple Incoming From Intercom and Trunk 1 15 03 03 Single Line Telephone Basic Data Setup Terminal Type 0 15 06 01 Trunk Access Map for Extensions 1 15 07 01 Programmable Function Keys Refer to Programming Manual 15 13 01 Loop Keys Outgoing Option 0 Programming Function Key No 01 24 15 13 02 Loop Keys Incoming Option 0 Programming Function Key No 01 24 ...

Page 113: ...g Mode 1 22 07 01 DIL Assignment not assigned 22 08 01 DIL IRG No Answer Destination 0 Operation To answer an incoming trunk call 1 Lift the handset To use Universal Answer to answer a call ringing over the Paging system 1 Go off hook Depending on system programming this may answer the call and you can skip Step 2 2 Dial 0 If you hear error tone your extension Class of Service prevents Universal A...

Page 114: ...r starts automatically after the user places a trunk call Disabling the trunk name seize display also disables the Call Timer The system can automatically select the correct type of line to use based on the number dialed and the time With Automatic Handsfree an extension user can press a line key to place a trunk call without lifting the handset or pressing Speaker Users without Automatic Handsfre...

Page 115: ...ystem Numbering Refer to Programming Manual 11 09 01 Trunk Access Code 9 11 09 02 Trunk Access Code 2nd Trunk Route Access Code not assigned 11 10 27 Service Code Setup for System Administrator Trunk Port Disable for Outgoing Calls 745 11 11 13 Service Code Setup for Setup Entry Operation Display Language Selection for Multiline Terminal 778 11 12 01 Service Code Setup for Service Access Bypass Ca...

Page 116: ...ne keys 1 3 Key 1 is option 8 Key 2 is option 9 and Key 3 is option 10 1 15 02 08 Multiline Telephone Basic Data Setup Auto matic Handsfree 1 15 03 03 Single Line Telephone Basic Data Setup Terminal Type 0 15 06 01 Trunk Access Map for Extensions 1 15 07 01 Programmable Function Keys Refer to Programming Manual 15 13 01 Loop Keys Outgoing Option 0 Programming Function Key No 01 32 15 13 02 Loop Ke...

Page 117: ...ce a call using Trunk Group Routing 1 Go off hook 2 Dial 9 If your system has an Alternate Trunk Route Access code you may dial that instead 3 Dial the number OR 1 At the multiline terminal press the Trunk Group Routing key Program 15 07 01 or SC 852 02 plus trunk group 2 Dial the number To place a call over a specific trunk 1 Dial 9 2 Dial the line number e g 005 for line 5 3 Dial the number OR 1...

Page 118: ...To Remove a Trunk from a Busied Out State 1 Press Speaker 745 Trunk Number 001 126 0 ISSUE 1 0 SL1000 C Central Office Calls Placing 1 110 ...

Page 119: ...if the system should route over the trunk group settings defined in Program 21 02 or play an error tone When using ARS Class of Service with Program 26 01 03 set to 1 Play Warning Tone Any trunk pointed or transferred to a virtual that is Call Forward Off Premise will not complete For a virtual to Call Forward Off Premise Program 26 01 03 must be set to Route to trunk group and the call will follo...

Page 120: ...strator Level Forced Trunk Disconnect analog trunk only COS 01 15 1 20 07 12 Class of Service Options Administrator Level Trunk Port Disable COS 01 15 1 20 07 13 Class of Service Options Administrator Level VRS Record VRS Msg Opera tion COS 01 15 0 20 07 14 Class of Service Options Administrator Level VRS General Message Play COS 01 15 0 20 07 15 Class of Service Options Administrator Level VRS Ge...

Page 121: ...ing Call Service Protect for the Call Mode Switching from Caller COS 01 15 0 20 08 12 Class of Service Options Outgoing Call Service Department Group Step Calling COS 01 15 1 20 08 13 Class of Service Options Outgoing Call Service ISDN CLIP COS 01 15 1 20 08 14 Class of Service Options Outgoing Call Service Call Address Information COS 01 15 0 20 08 15 Class of Service Options Outgoing Call Servic...

Page 122: ...wer Service Automatic Off Hook Answer COS 01 15 1 20 10 08 Class of Service Options Answer Service Virtual Extension Off Hook Answer COS 01 15 0 20 10 09 Class of Service Options Answer Service Call Pickup Callback COS 01 15 0 20 10 10 Class of Service Options Answer Service Answer Preset COS 01 15 0 20 11 01 Class of Service Options Hold Transfer Service Call Forward All COS 01 15 1 20 11 02 Clas...

Page 123: ... Service Options Hold Transfer Service No Callback COS 01 15 0 20 11 21 Class of Service Options Hold Transfer Service Restriction for Tandem Trunking on Hang Up COS 01 15 0 20 11 22 Class of Service Options Hold Transfer Service Restrict Unsupervised Confer ence COS 01 15 0 20 11 23 Class of Service Options Hold Transfer Service VE Call Forward Set Cancel COS 01 15 0 20 11 24 Class of Service Opt...

Page 124: ... 15 1 20 13 14 Class of Service Options Supplemen tary Service Department Calling PLT No Called Extension COS 01 15 1 20 13 15 Class of Service Options Supplemen tary Service Barge In Initiate COS 01 15 1 20 13 16 Class of Service Options Supplemen tary Service Barge In Receive COS 01 15 1 20 13 17 Class of Service Options Supplemen tary Service Barge In Tone Display Intrusion Tone COS 01 15 1 20 ...

Page 125: ... Service Options Supplemen tary Service Headset Ringing COS 01 15 0 20 13 40 Class of Service Options Supplemen tary Service Do Not Disturb COS 01 15 1 20 13 41 Class of Service Options Supplemen tary Service Voice Mail Message Indication on DSS COS 01 15 0 20 13 42 Class of Service Options Supplemen tary Service Extension Data Swap Enabling COS 01 15 1 20 13 44 Class of Service Options Supplemen ...

Page 126: ... Forced Trunk Disconnect Not for ISDN T point COS 01 15 0 20 14 10 Class of Service Options for DISA Call Forward Setting by Remote via DISA COS 01 15 0 20 14 11 Class of Service Options for DISA DISA Tie Trunk Barge In COS 01 15 0 20 14 12 Class of Service Options for DISA Retrieve Park Hold COS 01 15 0 Operation To change an extension Class of Service via Service Code 777 1 Press Speaker 2 Dial ...

Page 127: ...ress Hold You see MODE6 nn Press Hold to leave the current value unchanged 9 Enter the Night 2 Mode Class of Service for the extension you selected in step 3 and press Hold You see MODE7 nn Press Hold to leave the current value unchanged 10 Enter the Midnight 2 Mode Class of Service for the extension you selected in step 3 and press Hold You see MODE8 nn Press Hold to leave the current value uncha...

Page 128: ...nges Clock Adjustment The system can be programmed to automatically adjust the system clock on a nightly basis This feature allows you to make adjustments should the system cabinet regularly lose or gain time Conditions The system retains the Clock Calendar Display after a power failure or system reset Changing the time may change the current Class of Service COS service depending on the COS mode ...

Page 129: ...Savings Setup Start of Month Summer Time 4 10 24 04 Daylight Savings Setup Start of Week 1 10 24 05 Daylight Savings Setup Start of Week Day 1 10 24 06 Daylight Savings Setup End of Month 10 10 24 07 Daylight Savings Setup End of Week 0 10 24 08 Daylight Savings Setup End of Week Day 1 20 02 07 System Options for Multiline Telephones Time and Date Display Mode 1 20 06 01 Class of Service for Exten...

Page 130: ...maximum using 0 9 and Flash as a wild card Restrict Code Table When you want Code Restriction to allow most calls and restrict only selected calls use the Restrict Code Table To block only 1 900 calls for example enter 1900 in the Restrict Code Table If the same Code Restriction Class has both Permit and Restrict Code Tables the system restricts calls that you enter only in the Restrict Code Table...

Page 131: ...er PBX access codes You only need to do this if your system is behind a PBX and you have trunks programmed for behind PBX operation Refer to PBX Compatibility on page 1 396 feature for the specifics A user can temporarily override an extension s Code Restrictions The system allows or denies outgoing access to trunks depending on Code Restriction When using DISA additional programming is required f...

Page 132: ...oll Restriction Class Maximum Number of Digits Table Assignment 0 21 05 05 Toll Restriction Class Common Permit Code Table 0 21 05 06 Toll Restriction Class Common Restriction Table 0 21 05 07 Toll Restriction Class Permit Code Table 0 21 05 08 Toll Restriction Class Restriction Table 0 21 05 09 Toll Restriction Class Restriction for Common Speed Dials 0 21 05 10 Toll Restriction Class Restriction...

Page 133: ...for Trunks Seized Trunk Basis Setting Restriction Class 1 35 02 01 SMDR Output Options Toll Restricted Call 1 Operation To place a trunk call if your system is Code Restricted 1 Place call normally If your Code Restriction Class does not allow the number you dial your call is cut off ISSUE 1 0 SL1000 C Features and Specifications Manual 1 125 ...

Page 134: ...l for each user When a call is placed using Walking Code Restriction the restriction for the call is based on the Code Restriction level defined in Programs 21 05 xx and Programs 21 06 xx Conditions Off Premise notification and external extensions require access to outside lines In the Class heading in the SMDR report POTA indicates that the call was placed using Temporary Code Restriction Overrid...

Page 135: ...ions Summary Daily 1 35 02 05 SMDR Output Options Summary Weekly 1 35 02 06 SMDR Output Options Summary Monthly 1 35 02 07 SMDR Output Options Toll Charge Cost 1 35 02 08 SMDR Output Options Incoming Call 1 35 02 09 SMDR Output Options Extension Number or Name 1 35 02 10 SMDR Output Options All Lines Busy ALB Output 0 35 02 12 SMDR Output Options DID Table Name Output 0 35 02 13 SMDR Output Option...

Page 136: ...n from the extension In Program 21 14 02 for each table assign the Toll Restriction Class of Service to be used when a user dials the 6 digit ID assigned in 21 14 01 This entry should provide greater access than the level defined in Program 21 04 01 The Toll Restriction Class of Service used is the same as those used by Program 21 04 01 Refer to the Toll Restriction feature for defining these clas...

Page 137: ...ogram 20 06 01 assign Class of Service to extensions In Program 20 08 06 enter 0 In Program 20 08 06 enter 1 Should a user be able to temporarily override Toll Restriction programming In 11 11 34 change the service code to the desired entry In Program 21 07 01 for each extension number set the 4 digit password a user dials to override the Toll Restriction In 21 01 07 determine how long the system ...

Page 138: ...vel at an extension You can override restriction for only one call at a time 1 At the multiline terminal press Speaker OR At the single line telephone lift the handset 2 Dial 763 and dial the 6 digit Walking Toll Restriction Class of Service code After dialing the service code the display indicates the override codes as they are being entered As the last digit is entered the display is cleared and...

Page 139: ...become a supervisor if they know the Dial Block password Conditions If the system is reset by a first initialize the Dial Block feature is cleared This feature is not available for ISDN S Bus extensions Both Program 21 09 01 Code Restrict Class and Program 21 10 Dial Block Restriction Class per Extension can be set at the same time However the system gives priority to the setting in Program 21 10 ...

Page 140: ... digit Dial Block Code as set in programming 4 Dial 1 Confirmation tone is heard 5 Press Speaker or replace the handset to hang up To release Dial Block 1 At the multiline terminal press Speaker OR At the single line telephone lift the handset 2 Dial 700 3 Dial the 4 digit Dial Block code 4 Dial 0 Confirmation tone is heard 5 Press Speaker or replace the handset to hang up To set Dial Block from a...

Page 141: ...minal press Speaker OR At the single line telephone lift the handset 2 Dial 701 3 Dial the 4 digit Dial Block code 4 Dial the extension number to be released from Dial Block 5 Dial 0 Confirmation tone is heard 6 Press Speaker or replace the handset to hang up ISSUE 1 0 SL1000 C Features and Specifications Manual 1 133 ...

Page 142: ...to 1 A Class of Service option is available which allows or denies an extension user from automatically setting up a Conference Tandem Trunking call upon hanging up the telephone An extension with Barge In ability can Transfer a call into an existing Conference This allows for example an attendant to locate co workers and then Transfer them into an existing telephone meet ing There is no need for ...

Page 143: ...aiting Answer Split Answer 894 11 12 57 Service Code Setup for Service Access Tandem Trunking 8 11 12 58 Service Code Setup for Service Access Transfer Into Conference 884 11 16 02 Single Digit Service Code Setup Barge In not assigned 14 01 04 Basic Trunk Data Setup Transmit Gain Level for Conference and Transfer Calls 32 0dB 15 02 24 Multiline Telephone Basic Data Setup Conference Key Mode 0 15 0...

Page 144: ...e limit If the call being added is busy unanswered With an outside call press the line key for a call previously added to the Conference The unanswered call drops and the initiator is back into the Conference call Adding an Intercom call to an outside Conference call Press the Conf softkey on the Multiline Terminal display or Conf twice to re establish the Conference If using a non display telepho...

Page 145: ...lers the outside callers hear what is programmed in Program 10 04 01 Single Line Telephone 1 Hang up If you are not permitted to use Tandem Trunking outside callers may hear Music on Hold To Barge In to Conference Call 1 Pick up the handset or press Speaker and dial the service code default 810 If the telephone does not have the proper COS a warning tone is sent After the user hangs up the system ...

Page 146: ...ss a DSS key of a telephone in a Conference call If an error tone is heard Barge In is not enabled for the extension and the call cannot go through Retrieve the call by pressing the flashing line Key or hang up and the call recalls the extension When the call is transferred into the Conference an intrusion tone is heard by all parties in the confer ence depending on the entries in Program 20 13 17...

Page 147: ...erence channel to participate in the conference The conference call cannot be split over the CPU s two conference blocks limiting the number of conference participants to 16 Conditions None Default Setting Not defined Related Features Barge In The Barge In feature cannot be used for an extension user on a Remote Conference call Call Forward The Remote Conference pilot number can not be set as the ...

Page 148: ...dial the extension number of the Remote Conference pilot number assigned in Program 11 19 01 OR 1 External Party Dial the telephone number for the Remote Conference pilot number assigned in Program 11 19 01 When using a subaddress dial the Remote Conference pilot number as the Subaddress 2 The password is requested by the VRS Password please 3 Dial the password of the conference group 4 If the pas...

Page 149: ...non private mode to the private mode If the outside call is on a line key the user just presses the line key to switch from non private mode to private mode For systems using the Privacy Mode Toggle option trunks initially have the privacy released The remainder of the call is private If the call is on a Loop Key the user presses their Meet Me Conference function key instead Unlike pressing the li...

Page 150: ...rusion Tone COS 01 15 1 31 01 04 System Options for Internal External Paging Privacy Release Time 90 seconds Operation To join a Voice Call Conference if invited 1 After Conference request press indicated line key A Conf indication is displayed on both telephones A trunk with privacy release or Voice Call Conference blinks To exit a Voice Call Conference without affecting the other parties 1 Press...

Page 151: ... services like automatic banking an outside Auto mated Attendant bulletin boards and Other Common Carriers OCCs After the outside service answers the user can dial digits for whatever options the services allow Without Continued Dialing the system Toll Restriction cuts off the call after a specific number of dialed digits See Programming below for additional information Continued Dialing may make ...

Page 152: ...ry Service Continued Dialing DTMF Signal on ICM Call COS 01 15 1 21 04 01 Toll Restriction Class for Extensions 2 21 05 04 Toll Restriction Class Maximum Number of Digits Table Assignment 0 21 06 03 Toll Restriction Table Data Setup Maximum Number of Digits Table Assignment Tables 1 4 30 Operation To use Continued Dialing 1 Place an intercom or trunk call 2 Continue dialing after the call connects...

Page 153: ...th Data Line Security a constant busy tone is heard Default Settings None System Availability Terminals All Terminals Required Component s None Related Features None Guide to Feature Programming Program Number Program Name Default 20 09 05 Class of Service Options Incoming Call Service Signal Voice Call COS 01 15 1 20 09 06 Class of Service Options Incoming Call Service Incoming Time Display COS 0...

Page 154: ...Operation None ISSUE 1 0 SL1000 D Data Line Security 1 146 ...

Page 155: ...ys Central Office Calls Answering Secondary Incoming Extension Virtual Extensions Guide to Feature Programming Program Number Program Name Default 14 07 01 Trunk Access Map Setup Access Map 1 Trunk Ports 1 126 assigned with option 7 access incoming and outgoing access and access when trunk is on Hold Access Map 2 126 Trunk Ports 1 126 assigned with option 0 access No access 15 06 01 Trunk Access M...

Page 156: ...2 Dial 852 3 Press the key you want to program 4 Dial 03 5 Dial the number of the extension you want to appear on the key 6 Press Hold once for Immediate Ring skip to step 8 for Delayed Ring 7 Dial the mode number in which the key will ring 1 Day 1 2 Night 1 3 Midnight 1 4 Rest 1 5 Day 2 6 Night 2 7 Midnight 2 8 Rest 2 8 Press Hold for a second time for Delayed Ring or Skip to step 10 9 Dial the m...

Page 157: ...ber go immediately to the transfer destination and do not ring anyone in the group To set up the destination you use Pro gram 24 05 and Program 13 04 Once these programs are set the access code assigned in Program 11 11 27 can be used to change the destination as needed Delay This feature can be enabled or disabled by using a 59 key programmed in Program 15 07 It can also be done by using service ...

Page 158: ...Group extension if it is Busy on a call In Do Not Disturb Call Forwarded Logged Out Conditions When a DIL rings to a Department Group the DIL may follow overflow programming Program 22 01 04 and Program 22 08 01 If all agents are logged out and an intercom call to the Department Group is made you get a busy signal Extensions in a Department Group which have Call Forwarding enabled are not included...

Page 159: ...Priority 2 Priority 3 CALL Telephone on a call Telephone on a call Telephone on a call Priority 1 Priority 2 Priority 3 CALL Priority 1 Priority 2 Priority 3 Figure 1 5 Department Calling Priority Call Routing ISSUE 1 0 SL1000 D Features and Specifications Manual 1 151 ...

Page 160: ... Routing System Availability Terminals All Terminals Required Component s VRS for Messaging CALL 1 CALL 2 CALL 3 CALL 4 Figure 1 6 Department Calling Circular Routing ISSUE 1 0 SL1000 D Department Calling 1 152 ...

Page 161: ...partment STG All Ring Mode not assigned 15 07 01 Programmable Function Keys Refer to Programming Manual 16 01 01 Department Group Basic Data Setup Department Name not assigned 16 01 02 Department Group Basic Data Setup Department Calling Cycle 0 16 01 03 Department Group Basic Data Setup Department Routing When Busy Auto Step Call 0 16 01 04 Department Group Basic Data Setup Hunting Mode 0 16 01 0...

Page 162: ...roup Transfer Target Setup 999 Operation To call a department group 1 Go off hook 2 Dial department extension number The system routes the call to the first free telephone in the department group 3 Optional To manually ring all members of the group dial the single digit service code assigned for All Member Ring Program 11 16 10 To log out of your Department Calling Group While you are logged out D...

Page 163: ...Group Overflow Destination 1 Press Speaker 2 Dial 704 Department Group 01 32 3 Dial 01 08 Refer to Program 24 05 4 Dial the destination the calls route to 5 Press Hold ISSUE 1 0 SL1000 D Features and Specifications Manual 1 155 ...

Page 164: ... Step Calling can be assigned code 36 In Program 20 08 12 enable 1 or disable 0 an extension ability to use Department Step Calling Default Settings Enabled System Availability Terminals All Stations Required Component s None Related Features Department Calling Programmable Function Keys Guide to Feature Programming Program Number Program Name Default 11 12 07 Service Code Setup for Service Access...

Page 165: ...all to a Department Group pilot number 2 Dial Department Step Code 2 to call the next available Department Group member 3 Repeat step 2 to call other Department Group members You step through Department Groups set in Program 16 02 01 ISSUE 1 0 SL1000 D Features and Specifications Manual 1 157 ...

Page 166: ...g in handset mode Dial Pad Confirmation Tone is canceled when dialing in handsfree mode but only for internal calls The tone is still heard for external dialing Default Settings Disabled System Availability Terminals All Multiline Terminals Required Component s None Related Features None Guide to Feature Programming Program Number Program Name Default 11 11 19 Service Code Setup for Setup Entry Op...

Page 167: ...chart under Programming for more information Conditions None Default Settings Disabled for manually dialed calls enabled for automatically dialed calls System Availability Terminals All Stations Required Component s None Related Features Abbreviated Dialing Speed Dial Automatic Route Selection ARS F Route Central Office Calls Placing Last Number Redial Save Number Dialed Trunk Group Routing Trunk ...

Page 168: ...Program Interaction Method 14 02 05 14 02 11 Result if dial tone not present Press a line key or Dial 9 Trunk number 0 0 Trunk hangs does not disconnect 0 1 Trunk hangs does not disconnect 1 0 Trunk drops 1 1 Trunk drops Dial a Trunk Group code or Automatically through a feature 0 0 Trunk hangs does not disconnect 0 1 Trunk reroutes after time out 1 0 Trunk drops 1 1 Trunk reroutes after time out ...

Page 169: ...one Related Features Central Office Calls Placing Voice Response System VRS Guide to Feature Programming Program Number Program Name Default 20 06 01 Class of Service for Extensions All extension port Class 1 20 08 05 Class of Service Options Outgoing Call Service Dial Number Preview Preset Dial COS 01 15 1 Operation To use Dial Number Preview to place a call multiline terminal only When set PRG15...

Page 170: ...er press a Line Trunk Group key If the previewed number as a trunk access code e g 9 you can press Speaker instead OR To dial an Intercom number press Speaker OR To cancel the number without dialing it out press Hold ISSUE 1 0 SL1000 D Dialing Number Preview 1 162 ...

Page 171: ... units and are supplied to the PLO The PLO synchronization source priorities are as follows 1 1PRIU C1 2 2BRIDB C1 3 CPU Conditions If multiple PRIs exist the system chooses the first one that synchronized with the carrier If there are multiple PRIs and the one being used for the source goes down the system begins to count forward in slot numbers looking for the next available PRI If multiple BRIs...

Page 172: ...he carrier and became the PLO synchronization source The PRI in slot06 then went down and the system began looking forward in slot numbers to find the next PLO source In this case the PRI in slot02 was the next source because after it looks through the rest of the slots in the system it starts over with slot01 In this example there are multiple T1 circuits in the system There can only be one T1 ci...

Page 173: ...ith the carrier In this example the BRI in slot02 synchronized with the carrier first and became the PLO synchronization source In this scenario the PRI was the clocking source until it went down There are no other PRIs T1 Externals or BRIs in the system The CPU now becomes the PLO synchronization source Guide to Feature Programming Refer to the related features for programming Operation Refer to ...

Page 174: ...you can optionally distribute the 800 entries among the 20 tables In addition to number conversion each DID Translation Table entry can have a name assigned to it When the DID call rings the destination extension the programmed name displays Flexible DID Service Compatibility With three digit service the Telco sends three digits to the system for translation Be sure to program your system for comp...

Page 175: ...hree DID Inter cepts Vacant Number Intercept If a caller dials an extension that does not exist or misdials Vacant Number Intercept can reroute the call to the programmed DID Intercept extension ring group or Voice Mail Without Vacant Number Intercept the caller hears error tone after misdialing Busy Intercept Busy Intercept determines DID routing when a DID caller dials a busy extension If Busy I...

Page 176: ...ail the Voice Mail protocol is 1 Busy Intercept Forward Busy 2 Ring No Answer Intercept Forward RNA When the secondary destination Program 22 11 06 is set to Voice Mail the Voice Mail protocol is based on the first destination routing When the incoming call is forwarded to the first destination by a busy intercept the Voice Mail protocol forwards busy calls When the incoming call is routed to the ...

Page 177: ... 4 2 101 incoming 5 1 100 incoming Example 1 Automatic Change PRG 22 11 01 and PRG 22 11 02 Table No Receive Dial Transfer Dial 1 No setting 100 2 No setting 101 3 No setting 102 PRG 22 17 Table No Receive Dial Time Pattern Start Time End Time PRG 22 11 1 100 1111 1 00 00 09 00 1 2 09 00 12 00 2 3 12 00 13 00 3 4 13 00 18 00 2 5 18 00 00 00 1 6 00 00 00 00 0 7 00 00 00 00 0 8 00 00 00 00 0 Table 1...

Page 178: ...led DNIS digits can be printed on the SMDR reports instead of the trunk name Transferred calls on DISA DID DIL ISDN trunks or from the VRS can display the reason a call is being transferred Call Forward Busy No Answer or DND When defining trunks as DID or DID Mode in Program 22 02 01 DID translation Program 22 11 or Program 22 17 must be used even if the incoming digits match the extension number ...

Page 179: ... Start 0 End 0 2nd 1 20 Start 0 End 0 22 11 01 DID Translation Number Conversion Received Number Refer to Programming Manual 22 11 02 DID Translation Number Conversion Target Number Refer to Programming Manual 22 11 03 DID Translation Number Conversion DID Name not assigned 22 11 04 DID Translation Number Conversion Transfer Operation Mode 0 22 11 05 DID Translation Table Number Conversion Transfe...

Page 180: ...able 1 11 Default Value for PRG22 11 01 02 Conversion Table Received Number Terget Number 1 00 200 2 01 201 100 99 299 101 No Setting No Setting 800 No Setting No Setting Direct Call by Time Schedule Program Number Program Name Default 11 10 35 Service Code Setup for Administrator Dial In Mode Switching not assigned 15 07 01 Programmable Function Keys Refer to Programming Manual 20 07 26 Class of ...

Page 181: ...e Code Default Not assigned OR Press the Dial In Mode Switching Programmable Function key Program 15 07 01 88 or SC 851 Key Code 88 3 Dial 1 100 table number 4 Dial the Time Pattern 1 8 Table 1 12 LED Flash Patterns Time Pattern LED Appearance Pattern 1 Off Pattern 2 On Pattern 3 Slow Flash Pattern 4 Fast Flash Patterns 5 8 Off ISSUE 1 0 SL1000 D Features and Specifications Manual 1 173 ...

Page 182: ...e destinations in steps 1 2 above are available the call continues to ring until a desti nation becomes free The DIL follows call forwarding programming even to voice mail When a call is transferred by Call Forwarding No Answer Call Forwarding Busy or DND the Rea son for Transfer can display at the transferred extension You can place DILs in trunk groups to make outgoing DIL calls easier If a DIL ...

Page 183: ...to Programming Manual 20 06 01 Class of Service for Extensions All extension port Class 1 20 09 01 Class of Service Options Incoming Call Service Second Call for DID DISA DIL Override COS 01 15 0 20 13 23 Class of Service Options Supplementary Service Display the Reason for Transfer COS 01 15 0 22 01 04 System Options for Incoming Calls DIL No Answer Recall Time 0 seconds 22 02 01 Incoming Call Tr...

Page 184: ...e answered If you have Ringing Line Preference lift the handset to answer the call If you do not answer the call it may ring other extensions i e the DIL No Answer Ring Group To place a call on your Direct Inward Line 1 Lift the handset 2 At the multiline terminal press the line key for DIL OR Dial 9 and the DIL trunk number e g 05 OR Dial 804 and the DIL trunk group number e g 05 OR Dial 9 for Tr...

Page 185: ...ot allow the action the system prevents the call The DISA Class of Service options are Trunk Group Routing ARS Access When a DISA caller dials into the system they may be able to dial 9 and place outside calls Any toll charges are incurred by the system The call follows the system Trunk Group Access or Automatic Route Selection whichever is enabled Trunk Group Access DISA callers may be able to ac...

Page 186: ... to the unanswered call is set by the DISA Operating Mode The Overflow Message requires a VRS Warning Tone for Long DISA Calls You can set up the system to provide a warning tone to DISA callers that have been on a call too long The warning tone can be just a reminder which the caller can ignore or can be followed by a forced disconnect of the call When the DISA caller hears the warning tone they ...

Page 187: ... DID DIL ISDN trunks or from the VRS can display the reason a call is being transferred Call Forward Busy No Answer or DND Long conversation cutoff is controlled separately for manually transferred Tandem Trunk calls auto matically transferred Tandem Trunk calls and DISA calls Tandem Trunking also uses the Continue Disconnect codes DISA uses Department Calling with Overflow Message requires PZ VM2...

Page 188: ... COS 01 15 0 20 14 05 Class of Service Options for DISA Operator Calling COS 01 15 0 20 14 06 Class of Service Options for DISA Internal Paging COS 01 15 0 20 14 07 Class of Service Options for DISA External Paging COS 01 15 0 20 14 08 Class of Service Options for DISA Direct Trunk Access COS 01 15 0 20 14 09 Class of Service Options for DISA Forced Trunk Discon nect Not for ISDN T point COS 01 15...

Page 189: ...System Timers for VRS DISA VRS DISA Answer Delay Time 0 seconds 25 07 13 System Timers for VRS DISA VRS DISA Busy Tone Interval 5 seconds 25 08 01 DISA User ID Setup Password Not assigned 25 09 01 Class of Service for DISA Users 1 25 10 01 Trunk Group Routing for DISA 1 25 11 01 DISA Toll Restriction Class 2 25 12 01 Alternate Trunk Group Routing for DISA 0 25 15 01 DISA Transfer Target Setup DISA...

Page 190: ...alls using a DISA call into the system 1 Dial the telephone number that rings the DISA trunk 2 Wait for the DISA trunk to automatically answer with a unique dial tone 3 Dial the 6 digit DISA password access code 4 Wait for a second unique dial tone 5 Dial the Call Forward service code as defined in Program 11 11 01 through Program 11 11 05 6 Dial the number of the extension to be forwarded 7 Dial ...

Page 191: ...re more than 9 Trunk Group it will be 80401 The maximum number of consoles allowed per system is 12 DSS Lamp Table Changed to Apply to DSS Hotline Keys for Multiline Terminals Using Programs 30 05 02 30 05 21 DSS Console Lamp Table you can assign LED flash patterns for DSS and Hotline keys on multiline terminals and DSS Consoles Conditions Changing flash patterns for DSS Consoles also changes them...

Page 192: ...s on a call they must press Transfer to transfer a call off site with a DSS key Pauses can be entered in the dial string of a DSS One Touch button The pause is entered as P in the dial string and causes the system to wait three seconds before sending the rest of the digits that follow the P pause Multiple pauses can be entered The can be entered in the dial string of a DSS One Touch button The onl...

Page 193: ...DSS Console Lamp Table Busy Extension 7 On 30 05 03 DSS Console Lamp Table DND Extension 3 On 30 05 09 DSS Console Lamp Table Hotel Status Code 1 Hotel DSS 7 On 30 05 10 DSS Console Lamp Table Hotel Status Code 2 Hotel DSS 1 FL 30 05 11 DSS Console Lamp Table Hotel Status Code 3 Hotel DSS 2 WK 30 05 12 DSS Console Lamp Table Hotel Status Code 4 Hotel DSS 3 RW 30 05 13 DSS Console Lamp Table Hotel ...

Page 194: ...gned to the trunk If you do not have Handsfree you must lift the handset to speak Transferring a call using your DSS Console Needs to set at 30 03 1 Place or answer the call 2 Press Transfer to transfer the call 3 Press the DSS key for the extension to receive the transfer 4 Optional Announce the call If called party does not want the call press the flashing line key to retrieve it Making an Exter...

Page 195: ...Field When this key is ON DAY NIGHT BREAK NIGHT 2 The system is in the Day 1 Mode Night 1 Mode Break 1 Mode Night 2 Mode Using a DSS Console key as a One Touch or Programmable Function Key A user can have DSS Console keys programmed as One Touch Keys These keys can be used for Direct Station Selection Trunk Calling Personal Speed Dial Speed Dialing and Service Code access The stored service code c...

Page 196: ...tercom calls Ringing and voice announced Intercom calls Conditions Calls which were on hold or transferred which recall the extension can be answered using Directed Call Pickup Personal Park also uses the Directed Call Pickup code Voice Mail Park and Page also uses the Directed Call Pickup code Default Settings Enabled System Availability Terminals All Stations Required Component s None Related Fe...

Page 197: ... Direct Exten sion Call Pickup 11 12 30 Service Code Setup for Service Access Specified Trunk Answer 772 20 06 01 Class of Service for Extensions All extension port Class 1 20 10 05 Class of Service Options Answer Service Directed Call Pickup for Own Group COS 01 15 1 Operation To use Directed Call Pickup to intercept a call to a co worker s extension 1 Pick up the handset or press Speaker 2 Dial ...

Page 198: ...800 and changes their extension name Directory Dialing follows all the programmed options and conditions for Speed Dial System Group Station Intercom Calling and One Touch Calling Extension Directory only shows a telephones VEs that are connected and have a name assigned in Program 15 01 01 Default Settings Enabled System Availability Terminals All Display Multiline Terminals with Softkeys Require...

Page 199: ...Station Directory Dialing can not access it either 3 Dial letter number range for the party you want to call e g dial 2 for A B C or 2 You can enter several letters to help narrow the search Press to enter additional letters on the same key ex TOM 8666 6 4 Press the Down Arrow softkey to jump to that section 5 Press the Volume or key to scroll through the list If you wait too long between your sel...

Page 200: ... hear the pitch of the telephone incoming ring If Program 22 03 01 is set to 0 3 and Program 15 02 02 is set to 1 3 trunk calls follow the ring pat tern in Program 22 03 01 and the pitch in Program 15 02 02 If Program 22 03 01 is set to 4 8 and Program 15 02 02 is set to 1 3 trunk calls follow the ring pat tern in Program 22 03 01 If Program 22 03 01 is set to 0 8 and Program 15 02 02 is set to 4 ...

Page 201: ...Options Supple mentary Service BLF Indication on CO Incoming State COS 01 15 0 20 15 01 Ring Cycle Setup Normal Incoming Call on Trunk 3 20 15 02 Ring Cycle Setup PBX CES Incoming Call 8 20 15 03 Ring Cycle Setup Incoming Internal Call 8 20 15 04 Ring Cycle Setup DID DISA VRS 8 20 15 05 Ring Cycle Setup DID DDI 8 20 15 06 Ring Cycle Setup Dial In 8 20 15 07 Ring Cycle Setup Door Box Ringing for SL...

Page 202: ... No Tone 0ms 4 0 No Tone 0ms 5 0 No Tone 0ms 6 0 No Tone 0ms 7 0 No Tone 0ms 8 0 No Tone 0ms Table 1 16 Basic Tone Table Tone 14 Tone 14 Unit Basic Tone Duration Gain Level 1 1 420Hz 13dB 1000ms 42 2 0 No Tone 4000ms 42 3 0 No Tone 0ms 4 0 No Tone 0ms 5 0 No Tone 0ms 6 0 No Tone 0ms 7 0 No Tone 0ms 8 0 No Tone 0ms Table 1 17 Basic Tone Table Tone 39 Tone 39 Unit Basic Tone Duration Gain Level 1 24...

Page 203: ...pitch you want to check 1 7 OR For trunk calls select the pitch 1 7 you want to check 5 Go back to step 4 to listen to additional choices or press Speaker to hang up To change the pitch of your incoming ring multiline terminal only 1 Press Speaker 2 Dial 820 3 Dial 1 to change ringing for Intercom calls OR Dial 2 to change ringing for trunk calls 4 Select the pitch 1 7 5 Press Speaker to hang up I...

Page 204: ...n a call This option is not available for single line telephones When DND and Call Forward are set on the same telephone call forwarding works If Busy and No Answer Forwarding are set to different locations it follows the Busy forwarding If an extension already receiving forwarded calls activates DND option 4 callers to the forwarded extension hear DND tone If an extension activates DND option 4 o...

Page 205: ...rvice Code Setup for Setup Entry Operation Do Not Disturb 847 11 12 01 Service Code Setup for Service Access Bypass Call 807 11 16 06 Single Digit Service Code Setup DND Call Forward Override Bypass not assigned 15 07 01 Programmable Function Keys Refer to Programming Manual 20 06 01 Class of Service for Extensions All extension port Class 1 20 13 04 Class of Service Options Supplementary Service ...

Page 206: ... code 0 Cancel DND 1 Incoming Trunk Calls Blocked 2 Paging incoming Intercom Call Forwards and Transferred Trunk Calls Blocked 3 All Calls Blocked 4 Call Forwards Blocked 5 Room Monitor Blocked Single Line Telephone 1 Lift the handset 2 Dial 847 3 Dial the DND option code 0 Cancel DND 1 Incoming Trunk Calls Blocked 2 Paging Incoming Intercom Call Forwards and Transferred Trunk Calls Blocked 3 All ...

Page 207: ...ectric strike on the entrance door The device connected to the Door Box contacts cannot exceed the contact ratings shown in the following table Door Box Specifications Maximum Output 400 mV RMS Output Impedance 600 Ohms The system can have up to 8 Door Boxes Six chime tones are available Conditions The Door Box Feature Requires an unused analog extension port 408M A1 ST6 ST7 fixed on the each KSU ...

Page 208: ...cess Door Box Access 802 15 07 01 Programmable Function Keys Refer to Programming Manual 32 01 01 Door Box Timers Door Box Answer Time 30 seconds 32 01 02 Door Box Timers Door Lock Cancel Time 10 seconds 32 01 03 Door Box Timers Off Premise Call Forward by Door Box Disconnect Timer 60 seconds 32 02 01 Door Box Ring Assignments Doorphone Ringing Member 1 200 Other No setthing 32 03 01 Door Box Basi...

Page 209: ... plus the door box number 1 8 to answer the Door Box call To retrieve the original call hang up with the door box and press the Conf key Single Line Telephone If you are busy on a call an off hook signal is heard indicating the incoming Door Box call 1 Press the Flash key or hookflash to place your active call on hold 2 Dial the door box access code 802 by default plus the door box number 1 8 to a...

Page 210: ...elephone to hang up To cancel Call Forwarding Off Premise for a Door Box 1 At the multiline terminal press Speaker dial SC 822 OR At the multiline terminal only press External Forward by Doorphone key Program 15 07 01 or SC 851 code 54 OR At the single line telephone lift the handset dial 822 2 Dial 0 for Cancel ISSUE 1 0 SL1000 D Door Box 1 202 ...

Page 211: ...e on call at power cutting start time the system will wait for the power cutting off for the package until all extensions in the package become idle Power cutting feature can be set on or off by either combination of following method Night mode time schedule Service Code Function key If system reset happened during power cutting off state after the system boots up all extensions will be pow ered u...

Page 212: ... 408E A1 008E A1 Related Features Night Service Guide to Feature Programming Program Number Program Name Default 15 02 18 Power saving Mode 1 20 02 10 Timer for Power saving mode 0 20 42 01 Ecology Mode group No 1 20 43 01 Ecology Mode 1 15 07 Programmable Function Key Refer to Programming Manual 11 10 44 Cutting the telephone power 831 Set the cutting telephone power by manual operation Power off...

Page 213: ...art End Night Mode 1 1 1 0000 0600 2 1 1 2 0600 1900 1 1 1 3 1900 0000 2 19 00 06 00 To cut the power for package 2 and 3 only on Sunday Program PRG20 42 01 PKG 2 Night Mode Service Group No 1 PRG20 42 01 PKG 3 Night Mode Service Group No 1 PRG20 43 01 PKG 2 Night Mode 1 Eco Mode 1 Night Mode 2 Eco Mode 0 PRG20 43 01 PKG 3 Night Mode 1 Eco Mode 1 Night Mode 2 Eco Mode 0 PRG12 02 Automatic Night Se...

Page 214: ...rvice Switching Night Group Mode 1 Sunday Time pattern 2 Monday Time pattern 1 Tuesday Time pattern 1 Wednesday Time pattern 1 Thursday Time pattern 1 Friday Time pattern 1 Saturday Time pattern 1 Power OFF PKG 3 KSU Power OFF PKG 2 2 F 1 F Figure 1 18 Weekly Night Service ISSUE 1 0 SL1000 E Ecology 1 206 ...

Page 215: ...rminals All Stations Required Component s None Related Features PBX Compatibility Behind PBX InMail Guide to Feature Programming Program Number Program Name Default 11 12 42 Service Code Setup for Service Access Flash on Trunk Lines 3 14 02 03 Analog Trunk Data Setup Flash Type 0 14 02 04 Analog Trunk Data Setup Hooking Type 1 14 04 01 Behind PBX Setup 0 15 03 04 Single Line Telephone Basic Data S...

Page 216: ...Operation To flash the trunk you are on From a Multiline Terminal 1 Press Flash From a Single Line Telephone 1 Hookflash 2 Dial 3 ISSUE 1 0 SL1000 F Flash 1 208 ...

Page 217: ...ing 11 20 01 Dial Extension Analyze Table Use tables 01 128 to assign the digits to be dialed using the Dial Extension Analyze Tables These tables are used when Program 11 01 01 is set to option 9 Dial Extension Analyze Up to four digits can be assigned and the valid entries are 0 1 9 11 20 02 Dial Extension Analyze Table Assign the Type of Dial for the Dial Extension Analyze Table from Program 11...

Page 218: ...t 4 9 Dial Extension Analyze Table 11 01 01 Dial 3 31 Digit 7 9 Dial Extension Analyze Table 11 20 01 Table 1 Dial 310 11 20 01 Table 1 Dial 3100 11 20 02 Table 1 Intercom 11 20 02 Table 1 Intercom Example for 31000X Example for 310000X 1000s Group 6 digit 10 000s Group 7 digit 11 01 01 Dial 3 31 Digit 4 9 Dial Extension Analyze Table 11 01 01 Dial 3 31 Digit 7 9 Dial Extension Analyze Table 11 20...

Page 219: ... trator Setting the Automatic Transfer for Each Trunk Line 833 11 10 07 Service Code Setup for System Adminis trator Canceling the Automatic Transfer for Each Trunk Line 834 11 10 08 Service Code Setup for System Adminis trator Setting the Destination for Automatic Trunk Transfer 835 11 10 12 Service Code Setup for System Adminis trator Night Mode Switching for Other Group 718 11 10 16 Service Cod...

Page 220: ...ce Code Setup for Setup Entry Operation Call Forward Busy No Answer 844 11 11 05 Service Code Setup for Setup Entry Operation Call Forward Both Ring 842 11 11 07 Service Code Setup for Setup Entry Operation Call Forwarding Follow Me 846 11 11 08 Service Code Setup for Setup Entry Operation Do Not Disturb 847 11 11 09 Service Code Setup for Setup Entry Operation Answer Message Waiting 0 11 11 10 Se...

Page 221: ...sion Group 704 11 11 28 Service Code Setup for Setup Entry Operation Delayed Transfer for Every Extension Group 705 11 11 29 Service Code Setup for Setup Entry Operation Delayed Transfer Cancellation for Each Extension Group 706 11 11 30 Service Code Setup for Setup Entry Operation DND Setup for Each Extension Group 707 11 11 31 Service Code Setup for Setup Entry Operation DND Cancellation for Eac...

Page 222: ...nation No Split 792 11 11 54 Service Code Setup for Setup Entry Operation Set Cancel Call Forward No Answer Destination No Split 793 11 11 55 Service Code Setup for Setup Entry Operation Call Forward Busy No Answer Destination No Split 794 11 11 57 Service Code Setup for Setup Entry Operation Set Do Not Call Table 749 11 11 58 Service Code Setup for Setup Entry Operation Call Forward with Personal...

Page 223: ...rvice Code Setup for Service Access Clear Saved Number Dialing Data 885 11 12 19 Service Code Setup for Service Access Internal Group Paging 801 11 12 20 Service Code Setup for Service Access External Paging 803 11 12 21 Service Code Setup for Service Access Meet Me Answer to Specified Internal Paging Group 864 11 12 22 Service Code Setup for Service Access Meet Me Answer to External Paging 865 11...

Page 224: ...Answer 0 11 12 44 Service Code Setup for Service Access Callback Test for SLT 899 11 12 45 Service Code Setup for Service Access Enabled On Hook When Holding SLT 849 11 12 46 Service Code Setup for Service Access Answer On Hook When Holding SLT 859 11 12 47 Service Code Setup for Service Access Call Waiting Answer Split Answer 894 11 12 48 Service Code Setup for Service Access Account Code 11 12 5...

Page 225: ...ice Code Setup for Hotel Check In 738 11 14 13 Service Code Setup for Hotel Check Out 739 11 14 14 Service Code Setup for Hotel Room Status Change for Own Extension 740 11 14 15 Service Code Setup for Hotel Room Status Change for Other Extension 741 11 14 16 Service Code Setup for Hotel Room Status Output 742 11 14 17 Service Code Setup for Hotel Hotel Room Monitor 770 11 14 18 Service Code Setup ...

Page 226: ...ice Code Setup DND Call Forward Override Bypass not assigned 11 16 07 Single Digit Service Code Setup Message Waiting 0 11 16 08 Single Digit Service Code Setup Voice Over 6 11 16 09 Single Digit Service Code Setup Access to Voice Mail 5 11 16 10 Single Digit Service Code Setup Depart ment STG All Ring Mode not assigned 11 16 11 Single Digit Service Code Setup Station Park Hold not assigned 11 20 ...

Page 227: ... CO calls users must dial each digit in this time Station Timer Class is referred by stations Trunk Timer Class is referred by DID Automatic Answer Trunk trunks 21 01 09 20 31 06 Hotline Time Start Time A Ringdown extension automatically calls its programmed destination after this time Station Timer Class is referred by the stations which sets Hotline 22 01 03 20 31 07 Ring No Answer Alarm Time If...

Page 228: ...trunk to trunk conversation can talk before the Long Conversation tone is heard Trunk Timer Class is referred 25 07 08 20 31 20 Long Conversation Disconnect Time This timer determines how long the system waits before disconnecting a trunk to trunk conversation call after the Long Conversation tone is heard Trunk Timer Class is referred 25 07 09 20 31 21 DISA Internal Paging Time This is the maximu...

Page 229: ...ime Start Time Hotline Start 5 seconds 20 31 07 Timer Class Timer Assignment Ring No Answer Alarm Time 60 seconds 20 31 08 Timer Class Timer Assignment DIL Incoming Ring Group No Answer Time 0 seconds 20 31 09 Timer Class Timer Assignment DID Ring No Answer Time 20 seconds 20 31 10 Timer Class Timer Assignment Hold Recall Time Non Exclusive Hold 90 seconds 20 31 11 Timer Class Timer Assignment Hol...

Page 230: ...01 01 System Options for Hold Hold Recall Time 90 seconds 24 01 02 System Options for Hold Hold Recall Callback Time 30 seconds 24 01 03 System Options for Hold Exclusive Hold Recall Time 90 seconds 24 01 04 System Options for Hold Exclusive Hold Recall Callback Time 30 seconds 24 01 06 System Options for Hold Park Hold Time Normal 90 seconds 24 02 03 System Options for Transfer Delayed Call Forwa...

Page 231: ... an emergency and when no other lines are available Conditions This feature only works on an analog trunk ISDN and IP trunks do not have the Forced Trunk Discon nect available Default Settings COS 01 15 Disabled System Availability Terminals All Terminals Required Component s Analog Trunks Related Features Central Office Calls Placing Guide to Feature Programming Program Number Program Name Defaul...

Page 232: ...s the line key for the trunk disconnected in Step 2 OR Dial the trunk access code 9 trunk number for the trunk disconnected in Step 2 Single Line Telephone 1 Dial trunk access code 9 trunk number You hear busy tone Trunk numbers are 001 126 2 Dial Service Code 724 You hear confirmation beeps as the system disconnects the line 3 Hookflash You can now place a call on the free line 4 Dial the trunk a...

Page 233: ...p group when the user does not know the group number There are 32 Call Pickup Groups available Conditions A Call Pickup Group cannot have an associated name Group Call Pickup can be used to answer calls recalling from Hold or Park Group Call Pickup cannot be used to answer calls ringing Call Arrival Keys or Virtual Extensions Virtual Extensions can use Group Call Pickup to answer calls ringing a m...

Page 234: ...ervice Options Answer Service Directed Call Pickup for Own Group COS 01 15 1 20 10 09 Class of Service Options Answer Service Call pickup Callback 0 23 02 01 Call Pickup Groups Refer to Programming Manual Operation To answer a call ringing another telephone in your Pickup Group 1 Pick up the handset or press Speaker 2 At multiline terminal only press the Group Call Pickup key Program 15 07 or SC 8...

Page 235: ...phones Default Settings Disabled System Availability Terminals Digital Multiline Terminal Required Component s None Related Features Handset Operation Guide to Feature Programming Program Number Program Name Default 20 06 01 Class of Service for Extensions All extension port Class 1 20 13 26 Class of Service Options Supplementary Service Group Listen COS 01 15 0 Operation To initiate Group Listen ...

Page 236: ...ang up the handset To cancel Group Listen without hanging up your call 1 Do not hang up 2 Press the flashing Speaker You can talk to the caller over the handset Your co workers can no longer hear the caller s voice ISSUE 1 0 SL1000 G Group Listen 1 228 ...

Page 237: ...g call or held call by Off Hooking the Hand set transmit Mute is canceled temporary and back to original Mute state when On Hook At PRG15 02 50 MIC Lamp Status Change Mute key LED can be set either way Default is LED On when Mute On Default Settings None System Availability Terminals All Multiline Terminals Required Component s None Related Features Programmable Function Keys Guide to Feature Prog...

Page 238: ...going calls and incoming calls Monitor User can place a call without lifting the handset but must lift the handset to speak Conditions Handsfree and Monitor are not available for single line telephones Prime Line Selection affects how incoming and outgoing calls are handled and thus determines what happens when the user presses the speaker key Monitoring volume may be adjusted using the volume con...

Page 239: ...5 1 Operation To talk Handsfree 1 Press Speaker Trunk Line key or Virtual Extension key 2 Place the call 3 Speak toward the telephone when the called party answers To change a handset call into a Handsfree call 1 Press Speaker and hang up the handset 2 Press Speaker again to hang up To change a Handsfree call into a handset call 1 Lift the handset To turn on off Monitor 1 Press Mute or the Microph...

Page 240: ...d of two Incoming Intercom calls always ring single line telephones The extension you are calling must be set to Voice for this feature to work Default Settings Enabled System Availability Terminals All Multiline Terminals Required Component s None Related Features Handsfree and Monitor Microphone Cutoff Guide to Feature Programming Program Number Program Name Default 11 11 15 System Numbering Ena...

Page 241: ... Press idle Speaker 2 Dial 821 3 Press Speaker to hang up This disables Forced Intercom Ringing To enable Forced Intercom Ringing for your incoming Intercom calls 1 Press idle Speaker 2 Dial 823 3 Press Speaker to hang up This disables Handsfree Answerback To change the way your Intercom call signals the extension you are calling 1 Dial 1 If ringing your call voice announces If voice announced you...

Page 242: ...th a headset can still receive voice announced Intercom calls and respond handsfree when idle A Headset Function key is required to answer or place a call in headset mode Default Settings Disabled System Availability Terminals None Required Component s Headset Related Features Handsfree Answerback Forced Intercom Ringing Programmable Function Keys Guide to Feature Programming Program Number Progra...

Page 243: ...in You can still use the handset for calls or respond to voice announced Intercom calls with the headset plugged in The headset only activates when the Headset key is pressed 1 Answer a ringing call by pressing the Headset key OR 2 Press the Headset key and then a line key or press Speaker then 9 to make a outgoing call OR 3 Press the Headset key to get intercom dial tone OR 4 If on a call press t...

Page 244: ...ll on Hold The Intercom call on Hold does not indicate at any other extension Hold Recall to Operator Hold Recall to Operator enhances how the system handles calls that are left on hold too long With Hold Recall to Operator A trunk call recalls the extension that placed it on Hold after the Hold Exclusive Hold Recall Time The recalling trunk rings the extension that placed it on Hold for the Hold ...

Page 245: ...ltiline Telephone Basic Data Setup Callback Auto matic Answer 1 15 06 01 Trunk Access Map for Extensions 1 15 07 01 Programmable Function Keys Refer to Programming Manual 16 02 01 Department Group Assignment for Extensions Department Groups 1 32 Priority 1 999 All extensions in Department Group 1 with priority in port order Port 1 priority 1 Port 128 priority 128 20 06 01 Class of Service for Exte...

Page 246: ...ease of Held Call 64800 seconds Operation System Hold To place an outside call on System Hold Press Hold To pick up an outside call on System Hold 1 If you know the specific line number dial 772 Line number 001 126 Exclusive Hold To place an outside call on Exclusive Hold Press the Exclusive Hold key Program 15 07 01 or SC 851 45 ISSUE 1 0 SL1000 H Hold 1 238 ...

Page 247: ... 2 Dial 832 3 Press Speaker to hang up Single Line Telephone 1 Hookflash 2 Dial 832 3 Hang up To pick up a call on Group Hold 1 Press Speaker 2 Dial 862 Single Line Telephone 1 Lift the handset 2 Dial 862 Intercom Hold To place an Intercom call on Intercom Hold 1 Press Hold 2 Press Speaker to hang up To pick up an Intercom call on Intercom Hold 1 Press Speaker 2 Press flashing Feature ISSUE 1 0 SL...

Page 248: ...able A Department Calling Group A Department Calling Group allowing for example your guests to reach the first available agent in your reservation desk group Message Waiting If you call a guest while they are away from their room leave them a Message Waiting When the guest returns they see the lamp on their phone flashing and can automatically call you back You can use Message Waiting when you hav...

Page 249: ...oom numbers match phone extension numbers For example if the rooms on the first floor are numbered 100 120 the corresponding room extensions should also be 100 120 Conditions Function codes 92 and 93 can be assigned only to a DSS Console that is in Hotel Mode These fea tures do not work when programmed on multiline telephone line keys or on a DSS Console in Business mode When multiple DSS Consoles...

Page 250: ...triction Toll Restriction Department Calling Do Not Disturb DND Flexible System Numbering Guide to Feature Programming Program Number Program Name Default 10 20 01 LAN Setup for External Equipment TCP Port External Device 1 10 0 External Device 12 14 0 11 10 16 Service Code Setup for System Administrator Leaving Message Waiting Requires CPU to be licensed for Hotel Motel 726 11 14 01 Service Code ...

Page 251: ... of Service Options Supplementary Service Room Monitor Initiating Extension COS 01 15 0 20 13 13 Class of Service Options Supplementary Service Continued Dialing DTMF Signal on ICM Call COS 01 15 1 20 13 16 Class of Service Options Supplementary Service Barge In Receive COS 01 15 1 20 13 17 Class of Service Options Supplementary Service Barge In Tone Display Intrusion Tone COS 01 15 1 20 13 40 Cla...

Page 252: ... Motel Restriction Class Changing for Other Extension 1 42 03 08 Class of Service Options Hotel Motel Room to Room Call Restric tion 1 42 03 09 Class of Service Options Hotel Motel DND Setting for Own Exten sion 1 42 03 10 Class of Service Options Hotel Motel Wake Up Call Setting for Own Extension 1 42 03 11 Class of Service Options Hotel Motel Change Room Status for Own Extension 1 42 03 12 Class...

Page 253: ... Key Pad and Dialing Number Preview are turned on Hot Key Pad has priority and Dialing Number Preview does not work When both Hot Key Pad and Hotline are turned on Hot Key Pad has priority and Hotline does not work When placing an outgoing call with the Hot Key Pad feature the user must dial the trunk access code before dialing the called party number The ARS feature can be used when placing outsi...

Page 254: ...COS 01 15 0 Operation To place an intercom call using Hot Key Pad The multiline terminal is idle No need to press speaker key 1 Dial the extension 2 Dialed extension rings To place a trunk call using Hot Key Pad The multiline terminal is idle No need to press speaker key 1 Dial the trunk access code 9 by default and the external destination number you wish to call ISSUE 1 0 SL1000 H Hot Key Pad 1 ...

Page 255: ...onditions An extension user cannot use Hotline to pick up a call ringing their partner s extension Hotline keys can be assigned to the DSS consoles Hotline does not override Do Not Disturb Hotline always follows the Handsfree Answerback Forced Intercom Ringing mode set at the called extension The Hotline caller can override the setting if desired External Hotline automatically dials a telephone nu...

Page 256: ...down Hotline Assignment not assigned 22 01 01 System Options for Incoming Calls Incoming Call Priority 1 30 05 02 DSS Console Lamp Table Busy Extension 7 On 30 05 03 DSS Console Lamp Table DND Extension 3 RW 30 05 09 DSS Console Lamp Table Hotel Status Code 1 Hotel DSS 7 On 30 05 10 DSS Console Lamp Table Hotel Status Code 2 Hotel DSS 1 FL 30 05 11 DSS Console Lamp Table Hotel Status Code 3 Hotel ...

Page 257: ... extension number You can optionally lift the handset after this step for privacy To transfer your outside call to your Hotline partner 1 Press the Hotline key 2 Announce the call and hang up OR Hang up to have the call wait at your Hotline partner unannounced If unanswered the call recalls like a regular transferred call To answer a call from your Hotline partner 1 If you hear two beeps speak tow...

Page 258: ...s left off hook or the telephone is left off hook without dialing Default Settings Enabled System Availability Terminals All Terminals Required Component s None Related Features None Guide to Feature Programming Program Number Program Name Default 20 18 02 Service Tone Timers Busy Tone Timer 15 seconds 80 01 01 Service Tone Setup Repeat Count Refer to Programming Manual 80 01 02 Service Tone Setup...

Page 259: ...ail box A station user transferring a call can transfer the call to the called party voice mail box after an inter nal station number is dialed while performing a screened transfer or during intercom calls The user calls the extension then dials the quick transfer dial access code default 8 and hangs up The call is placed in the mailbox and the caller hears the personal greeting Live Record The mu...

Page 260: ...logon option is a convenience for those who normally leave their office locked or otherwise secure Those who work in open areas should normally set their mailbox to always require a Security Code Voice Mail Queuing When accessing the voice mail the system provides a voice mail queue If all the voice mail ports are busy any call trying to get to the voice mail is placed in queue As the voice mail p...

Page 261: ...does not have to remember the extension number of the person they wish to reach just the name The following steps describe Directory Dialing 1 When the Automated Attendant answers it sends the call to the Main Greeting box The caller must dial a digit to access Directory Dialing 2 The Directory Dialing Mailbox plays the Directory Dialing Message which asks the caller to dial letters for the name o...

Page 262: ... an intercom ICM call dial the Quick Transfer Access Code default 8 to automatically transfer to that station Voice Mail box The Quick Transfer to Voice Mail is not allowed when caller is Listening to the busy tone BT Talking on an internal line Talking on an outside line Making a conference call Extension numbers cannot start with 0 9 or Mailboxes with extension IDs of 10 32 are not supported as ...

Page 263: ...on a DSS Console for an extension is a Red LED Default Settings Disabled System Availability Terminals All Terminals Required Component s PZ VM21 InMail CF SL VM ADVANCE license Related Features Barge In Caller ID Call Forwarding Central Office Calls Placing Clock Calendar Display Time and Date Direct Inward Line DIL Hold Message Waiting One Touch Calling Programmable Function Keys Transfer Guide ...

Page 264: ...fer Service Call Forward When Busy COS 01 15 1 20 11 03 Class of Service Options Hold Transfer Service Call Forwarding When Unanswered COS 01 15 1 20 11 04 Class of Service Options Hold Transfer Service Call Forwarding Both Ringing COS 01 15 1 20 11 05 Class of Service Options Hold Transfer Service Call Forwarding with Follow Me COS 01 15 1 20 11 12 Class of Service Options Hold Transfer Service C...

Page 265: ...ions Voice Mail Master Name V M 45 01 04 Voice Mail Integration Options Park and Page 1 45 01 05 Voice Mail Integration Options Message Wait 1 45 01 06 Voice Mail Integration Options Record Alert Tone Interval Time 30 seconds 45 01 15 Voice Mail Integration Options Analog Voice Mail Protocol Selection 0 45 01 16 Voice Mail Integration Options Voice Mail Fax Digit Add Assignment not assigned 45 01 ...

Page 266: ...tion 0 47 02 07 InMail Station Mailbox Options Recording Conversation Beep 1 47 02 08 InMail Station Mailbox Options Message Waiting Lamp 1 47 02 09 InMail Station Mailbox Options Auto Attendant Direct to Voice Mail 0 47 02 10 InMail Station Mailbox Options Forced Unscreened Transfer 0 47 02 11 InMail Station Mailbox Options Auto Time Stamp 0 47 02 12 InMail Station Mailbox Options System Administ...

Page 267: ...x Options Repeat Count 0 47 09 03 Announcement Mailbox Options Hang Up After 0 47 10 01 InMail Trunk Options Answer Table Assignment 1 47 11 01 InMail Answer Table Options Answer Schedule Override 0 47 11 02 InMail Answer Table Options Override Mailbox Category 0 Override Mailbox Number No setting 47 11 03 InMail Answer Table Options Default Mailbox Category Answer Table 1 3 Answer Table 2 8 0 InM...

Page 268: ...ker and dial 8 2 If requested by Voice Mail enter your security code Ask your Voice Mail system administrator for your security code Normally your Message Waiting MW LED goes out if applicable If it continues to flash you have unanswered Message Waiting requests or a new General Message See To check your messages below Single Line Telephone 1 Lift the handset and dial 8 If you are at a co worker s...

Page 269: ...orker s mailbox number OR Press the DSS Console or One Touch key for extension user s mailbox which receives the transfer If the Transfer destination is an extension forwarded to Voice Mail the call waits before routing the called user s mailbox This gives you the option of retrieving the call instead of having it picked up by Voice Mail 4 Hang up Voice Mail prompts your caller to leave a message ...

Page 270: ...mulation 1 Press Speaker or lift the handset at the single line telephone and choose from the following dial access codes 848 Call Forward Immediate 1 Call Forward Busy 845 Call Forward No Answer 844 Call Forward Busy No Answer 842 Call Forward Both Ring 846 Call Forwarding Follow Me 2 Dial the Voice Mail master number 3 Press Speaker to hang up or hang up handset at the single line telephone When...

Page 271: ...whether you should enter the person s first name or last name To exit Directory Dialing without selecting a name dial 3 The Automated Attendant announces the name matches and tells you which digit to dial 1 3 to reach each of the announced names To hear additional name matches if any dial 6 instead 4 After you make your selection the Automated Attendant routes your call to the name you select Sche...

Page 272: ... 12 08 Entry01 End Time 1700 5 00PM Answer Schedule 3 Answer Schedule 3 is a Day of Week schedule that runs Tuesday from 9 00 AM to 10 00 AM 47 12 01 Entry01 Schedule Type 1 47 12 02 Entry01 MB Ctg 3 47 12 02 Entry01 MB num 4 47 12 03 Entry01 Day 3 47 12 04 Entry01 Start Day 1 Entry does not matter 47 12 05 Entry01 End Day 1 Entry does not matter 47 12 06 Entry01 Date MMDD 0000 Entry does not matt...

Page 273: ...Ctg 3 47 12 02 Entry01 MB Num 2 47 12 03 Entry01 Day 1 Entry does not matter 47 12 04 Entry01 Start Day 4 Wednesday 47 12 05 Entry01 End Day 5 Thursday 47 12 06 Entry01 Date MMDD 0000 Entry does not matter 47 12 07 Entry01 Start Time 1100 11 00 AM 47 12 08 Entry01 End Time 1300 1 00 PM Type 3 Date Answer Schedule Options Type 3 Date Example In this example Answer Table 1 routes calls as follows Sc...

Page 274: ...oes not matter 47 12 07 Entry01 Start Time 0830 8 30 AM 47 12 08 Entry01 End Time 1700 5 00 PM Answer Schedule 2 Answer Schedule 2 is a Date schedule that runs only on Christmas day from 8 30 AM to 5 00 PM 47 12 01 Entry01 Schedule Type 3 47 12 02 Entry01 MB Ctg 3 47 12 02 Entry01 MB Num 9 47 12 03 Entry01 Day 1 Entry does not matter 47 12 04 Entry01 Start Day 1 Entry does not matter 47 12 05 Entr...

Page 275: ...ogram 13 04 11 If not set the sys tem requires the normal log in procedure or entering a valid mailbox number and security code to login This feature is only supported for external calls to the InMail Mobile Extension users can use this feature by setting the VM box number in Program 13 04 11 which corresponds to the Speed Dial number registered in Program 15 22 01 Common Speed Dial area is used f...

Page 276: ...ialing Data not assigned 13 04 02 Speed Dialing Number and Name Name not assigned 13 04 11 Speed Dialing Number and Name Automatic Access to Voice Mail by Caller ID 0 15 22 01 Mobile Extension Setup Mobile Extension Target Setup 0 22 02 01 Incoming Call Trunk Setup 0 22 05 01 Incoming Trunk Ring Group Assignment 1 22 11 05 DID Translation Table Number Conversion Transfer Destina tion Number 1 0 22...

Page 277: ...ogram 22 11 05 Set transfer destination 102 InMail Program 13 04 01 Speed Dial area No 0 09087654321 Program 13 04 11 Speed Dial area No 0 100 VM BOX 1 Call the DID number to set the transfer to InMail from outside party 2 After the VM is answered user can enter VM Box 100 directly To retrieve VM messages from Mobile extension Trunk 1 03 1234 5678 DIL Mobile extension number 4321 Program 22 02 01 ...

Page 278: ...one and it may be inconvenient to dial digits after answering the notification callout When the extension user enables Cascading Message Notification the system will try each enabled destination that is active for the current time i e in schedule The system will not try any destinations that are disabled or are not in schedule When the retries for a particular destination have been met the system ...

Page 279: ...Figure 1 20 Cascade Message Notification Flow Chart 1 ISSUE 1 0 SL1000 I Features and Specifications Manual 1 271 ...

Page 280: ...Figure 1 21 Cascade Message Notification Flow Chart 2 ISSUE 1 0 SL1000 I InMail Cascade Message Notification 1 272 ...

Page 281: ...s by the system dial plan settings Depending on the system ARS routing maybe needed to properly route external calls 1 The subscriber activates Message Notification for their mailbox 2 When the subscriber receives a new message the InMail dials the first active destination in the cascade that should receive the Message Notification Figure 1 22 Cascade Message Notification Flow Chart 3 ISSUE 1 0 SL...

Page 282: ...mbers This a basic overview of how Message Notification works to pager numbers assuming the retry attempts are at default The system determines which numbers are internal extensions or external numbers by the system dial plan settings Depending on the system ARS routing maybe needed to properly route external calls 1 The subscriber activates Message Notification for their mailbox 2 When the subscr...

Page 283: ...ication Notification End Hour 00 47 20 04 Station Mailbox Message Notification Notification Type 1 47 20 05 Station Mailbox Message Notification Notification Number Refer to Programming Manual 47 20 06 Station Mailbox Message Notification Notification Busy Attempts 5 47 20 07 Station Mailbox Message Notification Notification RNA Attempts 5 47 20 08 Station Mailbox Message Notification Notification...

Page 284: ... Collecting the Email Notification Data In order for the installation site s InMail to send email notifications it must have a valid SMTP email account assigned To save time during programming use the following table to help collect the system s email account information The email account provider can supply this information See Programming in this feature for more Table 1 20 InMail Email Account ...

Page 285: ...l phone as an SMS Text Message The information is much the same as that delivered to an email account There may be more than one text message for each notification depending on the number of characters the provider allows in each text message typically 120 160 characters SMS will not send the wav file attachment even if enabled in programming An extension set up for notification via SMS Text Messa...

Page 286: ...POP Yahoo Mail Plus GMail smtp gmail com 465 Yes Yes 6 28 09 Optimum Online mail opton line net 587 Yes Yes 6 28 07 AOL smtp aol com 587 Yes Yes 6 28 07 Some Common SMS Portals Table 1 24 Some Common Mobile Telephone Service Provider SMS Portals Provider Email Address for SMS Text Message Some Popular Provider Specific SMS Portals Alltel yourcellphonenumber message alltel com AT T Wireless yourcel...

Page 287: ...06 19 Group Mailbox Subscriber Options E mail Address No setting 47 06 20 Group Mailbox Subscriber Options Include Message as Attachment 1 47 18 01 InMail SMTP Setup SMTP Enabled 0 47 18 02 InMail SMTP Setup Server Name No setting 47 18 03 InMail SMTP Setup SMTP Port 25 47 18 04 InMail SMTP Setup Encryption 0 47 18 05 InMail SMTP Setup Authentication 0 47 18 06 InMail SMTP Setup User Name No setti...

Page 288: ...DNS Secondary Address 0 0 0 0 Operation To Set up E mail Notification Please listen to a voice announcement and follow the voice announcement Refer to the InMail Feature Manual for more information about this feature ISSUE 1 0 SL1000 I InMail Email Notification 1 280 ...

Page 289: ...at is busy in DND or is unanswered When all active in schedule destinations have been tried the caller can then choose to try Find Me Follow Me again or select another option You can set up Find Me Follow Me for an extension in system programming In addition an extension user can set up Find Me Follow Me from their Mailbox Options Conditions This feature requires SL VM ADVANCE license Find Me Foll...

Page 290: ... Follow Me Begin Hour 00 47 21 03 Station Mailbox Find Me Follow Me Options Find Me Follow Me End Hour 00 47 21 04 Station Mailbox Find Me Follow Me Options Find Me Follow Me Number Refer to Program ming Manual 47 23 01 Group Mailbox Find Me Follow Me Options Find Me Follow Me 0 47 23 02 Group Mailbox Find Me Follow Me Options Find Me Follow Me Begin Hour 00 47 23 03 Group Mailbox Find Me Follow M...

Page 291: ...tensions language options is allowed on a class of server basis in Pro gram 20 13 53 The system will not allow an InMail language to be selected if that language prompt set has not been loaded onto the InMail CF When an invalid language is selected an error tone is heard Supported Languages 01 US English 02 UK English 03 Australian English 04 French Canadian 05 Dutch 06 Mexican Spanish 07 Latin Am...

Page 292: ...iline Terminal 778 11 11 68 Service Code Setup for Setup Entry Operation IntraMail Language Selection for own Extension 764 11 11 69 Service Code Setup for Setup Entry Operation IntraMail Language Selection for Specific Extension 765 20 13 53 Class of Service Options Supplementary Service Language Selection for Specific Extension 0 Operation To Language Setting Operation Please listen to a voice a...

Page 293: ... Normally this routes to the extension s Next Call Routing Mailbox InMail Park and Page is available at Personal and Group Subscriber Mailboxes and can be enabled through system programming or via the subscriber s Mailbox Options Menu InMail Park and Page is not applicable to Intercom calls Automated Attendant Direct to Voice Mail DVM When an extension has Automated Attendant Direct to Voice Mail ...

Page 294: ...UTRF and screened STRF transfers refer to Table 1 26 Park and Page Call Handling on this page Table 1 26 Park and Page Call Handling Park and Page Call Handling For Automated Attendant Unscreened UTRF and Screened STRF Transfers 47 02 17 Enable Park and Page 47 02 18 Paging Option 47 02 09 Auto Att Direct to VM Result 0 No 0 RNA 0 No If unanswered caller hears greeting and can leave a message 1 0 ...

Page 295: ... Mailbox Options Enable Paging 0 47 02 18 InMail Station Mailbox Options Paging Option 0 Setting Up Park and Page for a Group Mailbox Program Number Program Name Default 47 06 07 Group Mailbox Subscriber Options Auto Attendant Do Not Disturb 0 47 06 12 Group Mailbox Subscriber Options Next Call Routing Mailbox 1 Call Routing Mailbox 01 By default Call Routing Mailbox numbers are 01 16 47 06 15 Gro...

Page 296: ...bits Channel 1 Mono Sampling Rate 8 KHz Audio Format CCiTT A law User Pro Access Options There are two different User Pro logins available to make changes To login open an Internet browser and enter the IP of the CPU LAN port in the address line At default the IP address is 192 168 0 10 User Admin Mode UA Mode This mode allows the user admin to access any telephone and mailbox in the system This m...

Page 297: ... The table below shows how to interpret the message name to determine this information Table 1 27 Default Incoming Ringing Tone File Name Format BTNNN_YYYYMMDD_HHMMSS wav maximum 32 characters B Mailbox number maximum eight digits or VRS for the VRS message T Message Type Greeting or VRS message Recorded message NNN Message number three digits YYYY Year MM Month 1 12 DD Date 1 31 HH Hour 00 23 MM ...

Page 298: ...ploaded There is no size limitation when downloading audio files User Pro does not check the uploaded file for correct naming format i e BTNNN_YYYYMMDD_H HMMSS wav The file name will be automatically changed when the file is written in the CF The actual file name of the messages is not displayed in User Pro The message number modified date and file size are displayed instead If there is no message...

Page 299: ...in the CF When there is no available space in the CF The file is being used by another session Please try again later When the file to be downloaded is being used by another session either PC or telephone The selected file has already been deleted When the file selected for download has already been deleted The file is being used by another session Please try again later When the file selected for...

Page 300: ... CPU LAN port in the address line At default the IP address is 192 168 0 10 2 At the login screen enter username Extension Number and password 1111 3 You will then see the main menu click on the InMail Audio Up Download icon The message numbers correspond to the same message number when accessed via the telephone Message 1 is the first message message 2 is the second message etc 4 To delete a mess...

Page 301: ...e uploaded to the InMail for any mailbox greeting In order for uploaded greetings to play on the InMail they must be in the proper format Audio files not recorded in the proper format may not playback on the Inmail The proper format is Bit Rate 64 kbps Sampling Size 8 bits Channel 1 Mono Sampling Rate 8 KHz Audio Format CCiTT A law 1 To login open an Internet browser and enter the IP of the CPU LA...

Page 302: ...n using the line can be displayed after trying to access the trunk This feature provides a user information which can determine whether they should use the Barge In feature for the extension or trunk This information automatically displays for a multi line terminal once programmed Conditions Intercom calls can ring or be voice announced at the called extension Intercom Abandoned Call Display remem...

Page 303: ... Number 200 20 18 01 Service Tone Timers Extension Dial Tone Time 120 seconds 21 01 02 System Options for Outgoing Calls Intercom Interdigit Time 10 seconds 82 01 01 01 Incoming Ring Tone Frequency 1 Refer to Programming Manual 82 01 02 Incoming Ring Tone Frequency 2 82 01 03 Incoming Ring Tone Modulation 2 Handsfree Answerback Forced Intercom Ringing Program Number Program Name Default 20 02 12 S...

Page 304: ...660 520 1400 760 660 8Hz Modulation 8Hz Modulation 8Hz Modulation Alarm Sensor Pattern High Mid Low 760 760 760 760 760 760 No Charge No Charge No Charge Operation To place an Intercom call 1 At multiline terminal press Speaker OR At single line telephone lift the handset 2 Dial extension number or 0 for your operator Your call may voice announce or ring the called extension Dial 1 to change the w...

Page 305: ... Press Exit to return the normal time date display To change how Intercom calls ring the extension 1 Press Speaker or lift the handset 2 Dial 823 to have calls ring your extension OR 3 Dial 821 to have calls voice announce to your extension ISSUE 1 0 SL1000 I Features and Specifications Manual 1 297 ...

Page 306: ...ere is no Extension Calling Number assigned the system will send the calling number for the ISDN trunk If both the extension and trunk information is pro grammed the extension information is sent as it takes priority Calling Party Name If programmed Calling Party Name allows the station name to be sent out over the ISDN network A system wide name can be programmed to be sent over the network or th...

Page 307: ... t a m r o F y r e v i l e D e m a N s l o c o t o r P s t n e m e l E n o i t a m r o f n I y t i l i c a F 2 I N d e t r o p p u S t o N m o t s u C T T A S S E 4 t n e m e l E n o i t a m r o f n I y t i l i c a F m o t s u C t n e c u L S S E 5 T T A t n e m e l E n o i t a m r o f n I y a l p s i D m o t s u C 0 0 1 S M D DMS 100 National ISDN Facility Information Element Nortel Specification...

Page 308: ...0 19 2 2 11 20 2 1 12 21 3 1 13 22 3 10 14 31 3 1 23 Station user places outgoing trunk all by dialing Trunk Access code Outgoing call is placed on the associated B Channel In addition to T1 PRI interface ETUs PRI also requires a CSU DSU Unit and interconnecting cables to in terface with the Telco Basic Rate Interface BRI Caller ID Name to Single Line Telephone is NOT supported for ISDN BRT Trunks...

Page 309: ... the called party number with the SETUP message and the SPID setup Depending on the system programming this can allow DID calls to be received on BRI trunks and direct them according to the DID Translation Table Program 22 11 Special Conditions Related to Ordering DID Service For ISDN BRI Telcos may refer to this in different ways The reference Verizon uses to order such service is Addi tional Dir...

Page 310: ...ber Setup for Trunks Calling Party Number Data All trunks No setting ISDN PRI Installation Program Number Program Name Default 10 03 04 ETU Setup PRTA PKG Setup Layer 3 Timer Type 1 10 03 06 ETU Setup PRTA PKG Setup Length of Cable 2 10 03 08 ETU Setup PRTA PKG Setup Dial Sending Mode 1 10 03 09 ETU Setup PRTA PKG Setup Dial Information Element 1 10 03 18 ETU Setup PRTA PKG Setup Type of Number 0 ...

Page 311: ...rvice Options Outgoing Call Service ISDN CLIP COS 01 15 1 21 12 01 ISDN Calling Party Number Setup for Trunks All trunks No setting 21 13 01 ISDN Calling Party Number Setup for Extensions not assigned ISDN PRI Network Specific Assignment Program Number Program Name Default 26 02 07 Dial Analysis Table for ARS LCR Network Specified Parameter Table 0 26 12 01 Network Specified Parameter Table for AR...

Page 312: ...ion COS 01 15 0 20 11 11 Class of Service Options Hold Transfer Service Auto On Hook Transfer COS 01 15 1 20 11 14 Class of Service Options Hold Transfer Service Trunk to Trunk Transfer Restriction 0 Off COS 01 15 0 20 11 21 Class of Service Options Hold Transfer Service Restriction for Tandem Trunking on Hang Up COS 01 15 0 20 13 23 Class of Service Options Supplementary Service Display the Reaso...

Page 313: ...cility 0 or Called Party Number 1 for the dial information element In 14 05 01 assign PRI lines to trunk groups determines available channels for PRI lines In 21 01 03 enter the interval for the trunk interdigit timer Is the amount of time the system waits before placing the call in a talk state sufficient Go To A In 20 19 04 set the timer to 0 20 19 04 set the timer to at least 10 seconds Do you ...

Page 314: ...aller ID Name In 35 02 16 enter 0 to print the trunk port name assigned in 14 01 01 or enter 1 to print the received dialed number In 22 02 01 enter 0 Should all PRI Trunks ring the same extensions In 22 02 01 enter 3 Refer to the Programming Manual or Networking Manual In 22 05 01 assign all the trunks on a PRI ETU to the same Ring Group In 14 07 01 and 15 06 01 set up the trunk Access Maps for P...

Page 315: ...hange to a unique alarm sound In 22 01 02 Enter 1 Also set the interval in 22 01 03 Do you want to change the way PRI calls ring telephones Change the Ring Tone Range in 22 03 01 and 15 02 02 the tones within each range in 82 01 01 and the ring cadence in 20 15 01 Adjust the CODEC Gain in 14 01 02 transmit and 14 01 03 receive Trunks Do you want to adjust the gain volume for trunks Consider using ...

Page 316: ...er 1 Enblock Overlap In 10 03 09 select either Keypad Facility 0 or Called Party Number 1 for the dial information element 20 08 02 enter 1 to enable outgoing calls Should system users be able to place outgoing calls on trunks In 20 06 01 assign Class of Service to extensions In 20 08 02 enter 0 to disable outgoing calls In 20 08 01 ebter 0 to disable calling number display by telco Should telco d...

Page 317: ...to allow outgoing calls In 14 05 01 assign PRI trunks to trunk groups This determines available channels for PRI trunks Do you need to restrict certain extensions from placing calls on certain trunks In the default program extensions Build an out going restriction matrix In 14 07 01 for each Access Map select the access options for each trunk In 15 06 01 assign extensions to Access Maps If the sys...

Page 318: ... able to use Altemate Trunk Route Access Is Trunk Group Routing defined In 11 01 01 set up a Service Code for Altemate Trunk Route Access For example to make 50 the Altemate Trunk Route Access Code DIAL 5 Digit 2 Kind 8 In 21 15 01 enter the extension number and enter 0 to prevent routing In 15 07 01 do not assign function key as line keys In 21 01 03 enter the interval for the trunk interdigit ti...

Page 319: ...n then press to redial the number displayed or enter a System Speed Dialing bin number to be dialed Pressing the Redial key repeatedly will scroll through the last 10 numbers dialed Cursor Key Operation In a case of standard mode Program 15 02 60 is set 0 by pressing the Left Cursor Key the user can access the Redial and Incoming Call History menus The flow chart below shows the menu access sequen...

Page 320: ...ber is displayed 2 To redial the last number press OR Search for the desired number from the Redial List by pressing Redial or VOLUME or VOLUME keys OR Press the Left Cursor key once and the VOLUME or VOLUME keys to find number 3 Lift the handset or press Speaker to place the call The system automatically selects a trunk from the same group as your original call and dials the last number dialed OR...

Page 321: ...lays for six seconds The stored number dials out if you Lift the handset Press an idle line key or Press Speaker 2 Press the Exit key To erase the stored number 1 At the multiline terminal press Speaker or lift handset OR At the single line telephone lift the handset 2 Dial 876 ISSUE 1 0 SL1000 L Features and Specifications Manual 1 313 ...

Page 322: ...rride code that the users can dial to route the call to a chosen carrier direct or indi rect in the event of faults with the carrier F Route ARS operation takes place on the digits dialled by the user before the trunk is seized LCR will use the digits sent to line i e after translation by F Route ARS Toll Restriction takes place on the digits dialled by the user Toll Restriction check will take pl...

Page 323: ...Program 14 02 01 ISDN Trunks At the point in the dialled digits where the appears the SL1000 will stop dialling and wait for the CONNECT from the indirect carrier The SL1000 will then continue to dial DTMF in the B channel The DTMF digits will be received by the indirect carrier for routing This is only required for indirect carriers that have a two stage setup process where the Access code is dia...

Page 324: ...Operation LCR Operation Flow Diagram ISSUE 1 0 SL1000 L LCR Least Cost Routing 1 316 ...

Page 325: ...LCR Dial LCR Dial Editing ISSUE 1 0 SL1000 L Features and Specifications Manual 1 317 ...

Page 326: ...LCR Cost Centre Code ISSUE 1 0 SL1000 L LCR Least Cost Routing 1 318 ...

Page 327: ...s trunk dial tone when they lift the handset Outgoing Line Preference also determines what happens at extensions with Idle Line Prefer ence The user hears either trunk dial 9 or Intercom dial tone Auto Answer of Non Ringing Lines With Auto Answer of Non Ringing Lines an extension user can automatically answer trunk calls that ring other extensions not their own This would help a user that has to a...

Page 328: ...assigned with option 0 access No access 15 01 02 Basic Extension Data Setup Outgoing Trunk Line Preference 0 15 02 10 Multiline Telephone Basic Data Setup Ringing Line Preference for Trunk Calls 1 15 06 01 Trunk Access Map for Extensions 1 20 10 07 Class of Service Options Answer Service Automatic Off Hook Answer COS 01 15 1 22 01 01 System Options for Incoming Calls Incoming Call Priority 1 22 04...

Page 329: ...ear a warn ing tone prior to the call disconnecting Default Settings Disabled System Availability Terminals All Terminals Required Component s None Related Features Central Office Calls Answering Central Office Calls Placing Direct Inward System Access DISA Multiple Trunk Types Warning Tone for Long Conversation Guide to Feature Programming Program Number Program Name Default 14 01 14 Basic Trunk ...

Page 330: ...nversation Long Conver sation Cutoff for Incoming Call 0 seconds 20 21 04 System Options for Long Conversation Long Conver sation Cutoff for Outgoing Call 0 seconds Operation This feature is automatic once it is programmed ISSUE 1 0 SL1000 L Long Conversation Cutoff 1 322 ...

Page 331: ...ing calls Both Ways Loop Keys Both Ways loop keys combine the functions of both Incoming Only and Outgoing Only loop keys Both Ways loop keys work well for extension users that handle a moderate amount of calls and don t separate keys for incoming and outgoing calls Both Ways loop keys also receive Transferred trunk calls An extension can have many loop keys of any type You can program an operator...

Page 332: ...ogram Number Program Name Default Note 14 05 01 Trunk Group Trunk Group Number Trunk Port 1 126 Priority 1 126 14 07 01 Trunk Access Map Setup Access Map 1 Trunk Ports 1 126 assigned with option 7 access incoming and outgoing access and access when trunk is on Hold Access Map 2 126 Trunk Ports 1 126 assigned with option 0 access No access 15 06 01 Trunk Access Map for Extensions 1 15 07 01 Program...

Page 333: ... 852 3 Press the key you want to program as a loop key 4 Dial 05 5 Dial the loop key type 0 Incoming only 1 Outgoing only 2 Both ways incoming and outgoing 6 Dial the loop key routing option for incoming outgoing or incoming and outgoing calls 000 Trunk Group Routing or ARS if installed 001 025 Trunk Groups If you selected option 2 in step 5 above enter the incoming Trunk Group followed by the out...

Page 334: ...eset will occur Remote maintenance using PCPro PCPro can remotely access the SL1000 for maintenance and diagnostics Within PCPro the debug terminal can be accessed to monitor the systems activity and logging PCPro also has built in reports that can display alarm data If need be an option in PCPro allows the technician to reset or initialize the system remotely If the technician determines the prob...

Page 335: ...ramming PRG 90 68 01 Adjustment Start Default No Setting PRG 90 68 02 1 digit data Default 0 PRG 81 07 CODEC Filter Type Default 0 Operation None ISSUE 1 0 SL1000 M Features and Specifications Manual 1 327 ...

Page 336: ... Availability Terminals Multiline Terminals Required Component s None Related Features Conference Meet Me Paging Programmable Function Keys Guide to Feature Programming Program Number e t o N t l u a f e D e m a N m a r g o r P 10 07 01 Conversation Record Circuits 0 15 07 01 Programmable Function Keys Refer to Programming Manual 20 06 01 Class of Service for Extensions All extension port Class 1 ...

Page 337: ...l All Call 3 Announce the zone 4 When a co worker answers your page press hookflash twice 5 Repeat steps 1 4 for each co worker you want to add To join a Meet Me External Conference 1 At the multiline terminal press Speaker OR At a single line telephone lift the handset 2 Dial 865 3 Dial the announced External Paging Zone code 1 3 You connect to the other parties Meet Me Internal Conference To mak...

Page 338: ...r each co worker you want to add To join a Meet Me Internal Conference 1 At the multiline terminal press Speaker or lift the handset OR At the single line telephone lift the handset 2 Dial 863 if your extension is in the zone called OR Dial 864 and the zone number if your extension is not in the zone called OR Press the Meet Me Conference Paging Pickup key PRG 15 07 or 23 if your extension is in t...

Page 339: ...al page zones affects the Meet Me Paging feature Internal and External Paging keys simplify Meet Me Paging operation Default Settings Enabled System Availability Terminals Multiline Terminals Required Component s External zone paging requires a Paging System be installed in the system Related Features Meet Me Conference Meet Me Paging Transfer Paging External Paging Internal Programmable Function ...

Page 340: ...rnal Paging Zone code 1 3 or 0 for All Call OR Dial 1 and the Combined Paging Zone code 1 8 for Internal External Zones 1 8 or 0 for Internal External All Call 3 Announce the zone OR 1 At the multiline terminal press the External Paging Zone key Program 15 07 or SC 851 19 zone 2 Announce the zone To join a Meet Me External Page 1 At the multiline terminal press Speaker or pick up the handset OR At...

Page 341: ...inal press Speaker or pick up the handset OR At the single line telephone lift the handset 2 Dial 863 if your extension is in the zone called OR Dial 864 and the zone number if your extension is not in the zone called OR Press the Meet Me Conference Paging Pickup key Program 15 07 or SC 851 23 if your exten sion is in the zone called ISSUE 1 0 SL1000 M Features and Specifications Manual 1 333 ...

Page 342: ...t an announcement over paging equipment connected to external paging zones Internal Paging lets extension users broadcast announcements to other multiline terminals Function keys simplify Meet Me Paging Transfer operation Default Settings Enabled System Availability Terminals All Multiline Terminals Required Component s External zone paging requires a Paging System installed in the system Related ...

Page 343: ...l press Hold OR At the single line telephone while on a call hookflash 2 Press the External Paging Zone key Program 15 07 or SC 851 19 zone or 20 for all external zones OR Dial 803 and the External Paging Zone code 1 3 or 0 for All Call OR Dial 1 and the Combined Paging Zone code 1 8 for Internal External Zones 1 8 or 0 for Internal External All Call 3 Announce the call 4 From a multiline terminal...

Page 344: ...ss Transfer OR From a single line telephone when the paged party answers hang up The party is transferred To join a Meet Me Internal Paging Transfer 1 At the multiline terminal press Speaker or pick up handset OR At the single line telephone lift the handset 2 Dial 863 if your extension is in the zone called OR Dial 864 and the zone number if your extension is not in the zone called OR Press the M...

Page 345: ...l calls out it outdials the entire stored number Memo Dial does not automatically strip out trunk or PBX access codes if entered as part of the stored number Only one number can be stored at a time If a number is already stored in Memo Dial and you are on an internal or external call and the Dial Memo Key is pressed the number is erased A user s outgoing dialing options affect how a Memo Dial call...

Page 346: ...Memo Dial key Program 15 07 or SC 851 31 3 Press Speaker The stored number dials out only if you store a trunk access code before the number OR Press the line key The stored number dials out To check to see the stored Memo Dial number 1 Do not lift the handset 2 Press Memo Dial key Program 15 07 or SC 851 31 The stored number displays To cancel erase a stored Memo Dial number 1 Press Speaker 2 Pre...

Page 347: ...es Waiting Conditions Reminder messages require a DSP daughter board for VRS messages When a user responds to a Message Waiting the system does not cancel the Message Waiting indi cation if the called party uses Handsfree Answerback The system cancels the indication only if the called party lifts the handset or presses Speaker With the Hotel Motel set up an employee with a multiline terminal can s...

Page 348: ...Service Tone Setup Basic Tone Number 0 Operation To leave a Message Waiting 1 Call busy or unanswered extension 2 Press the Message Waiting key Program 15 07 or SC 851 38 3 Hang up With multiline terminal telephones the Message Waiting LED lights To answer a Message Waiting When you have a message your Message Waiting LED flashes fast for multiline terminals 1 At the multiline terminal press Speak...

Page 349: ...tion of the message types in the following table on your telephone If you see You have VOICE MESSAGE n MESSAGE New messages in your Voice Mail mailbox CHECK MESSAGE VRS GENERAL MESSAGE A General message in Voice Mail that has not been heard CHECK MESSAGE name Message Waiting requests left at your telephone by your co workers 3 Press VOL or VOL to scroll through your display 4 When you find the mes...

Page 350: ...microphone When using Handset Off Hook Mute key turn off Handset microphone When using Headset Mute key turn off Headset microphone Default Settings Enabled using Mute key System Availability Terminals Any Multiline Terminal Required Component s None Related Features Handsfree Answerback Forced Intercom Ringing Handset Mute Handset Cutoff Programmable Function Keys Guide to Feature Programming Pro...

Page 351: ... Handsfree microphone while on a call 1 Press Mute To turn your telephone microphone back on 1 Press Mute Use Mute only if you pressed it initially to turn off your Handsfree microphone ISSUE 1 0 SL1000 M Features and Specifications Manual 1 343 ...

Page 352: ...obile extension internal extension number Proxy Port is linked to a speed dial bin to provide integration If all external trunks are busy when a call is made to the mobile extension ringback tone is presented giving the impression the phone is ringing A DID is directed to the Mobile Extension internal extension number Proxy Port and to provide internal dial tone to the Mobile Extension the incomin...

Page 353: ...witching for Other Group 11 10 12 718 Yes Call Forward All 11 11 01 848 Yes Yes Call Forward Busy 11 11 02 843 Yes Yes Call Forward No Answer 11 11 03 845 Yes Yes Call Forward Busy No Answer 11 11 04 844 Yes Yes Call Forward Both Ring 11 11 05 842 Yes Yes Call Forward Follow Me 11 11 07 846 Yes Yes Do Not Disturb 11 11 08 847 Yes Answer Message Waiting 11 11 09 0 Yes Cancel All Messages Waiting 11...

Page 354: ...s Direct Call Pickup Own Group 11 12 25 856 Yes Yes Call Pickup for Specified Group 11 12 26 868 Yes Yes Call Pickup 11 12 27 Yes Yes Call Pickup for Another Group 11 12 28 869 Yes Yes Direct Extension Call Pickup 11 12 29 Yes Park Hold 11 12 31 6 Yes Answer for Park Hold 11 12 32 6 Yes Group Hold 11 12 33 832 Yes Answer for Group Hold 11 12 34 862 Yes Personal Extension Park 11 12 35 773 Yes Door...

Page 355: ...re are also features that should be disabled in any case The features to be disabled not used for Mobile Extension include H 323 Trunks Analog Trunks Port Swap Hotline General Message Message Waiting Headset Mode for SLT Flexible Transfer Virtual Loop Back Tandem Ringing Virtual extension key as Call Coverage Key for mobile extension Automatic Conversation Record for trunks Caller ID Presented to ...

Page 356: ...Mobile Extension to dial into the system to access features For the extension DTMF the minimum Detect Level for the DTMF Tone Program 80 03 03 must be set to allow a minimum detection level of 25dBm This entry is dependent on the Detect Level se lected in Program 80 03 01 The Mobile Extension uses the to perform a flash so any service codes which begin with must be changed Programs 11 10 11 11 11 ...

Page 357: ...e 34 15 22 01 Mobile Extension Setup Mobile Extension Target Setup 0 15 22 02 Mobile Extension Setup Connect Confirmation 0 15 22 03 Mobile Extension Setup Trunk Access Code 0 20 03 04 System Options for Single Line Telephones Dial Sending Start Time for SLT or ARS 3 20 09 02 Class of Service Incoming Call Service Caller ID Display COS 01 15 1 21 12 01 ISDN Calling Party Number Setup for Trunks Al...

Page 358: ...o 0 or 1 DTMF Confirmation Required The caller is retrieved by the SL1000 and follows the no answer programming ring another exten sions forward to SL1000 voice mail etc Program 15 22 02 set to 2 No DTMF Confirmation Required The caller is forwarded to the external extension voice mail if available Outside Party Dialing the Mobile Extension 1 Dial the DID or DIL telephone number for the Mobile Ext...

Page 359: ...gram 20 11 11 is enabled by dialing 0 Transferring a call from the Mobile Extension 1 With an active call press 2 Dial the extension number to which the call is to be transferred 3 Dial 0 4 Hang up Call Forwarding When setting Call Forwarding from the Mobile Extension the service code s must be redefined in Programs 11 10 18 11 11 06 and 11 11 40 and also must be defined in Programs 11 11 01 11 11...

Page 360: ...Call Forward Follow Me 1 When activating Call Forwarding From the Mobile Extension Dial the DID or DIL telephone number for the Mobile Extension If the Caller ID of the Mobile Extension matches the Speed Dial bin entry Program 13 04 and Program 15 22 internal dial tone is heard by the Mobile Extension user OR When activating Call Forwarding to the Mobile Extension Press SPK or lift the handset 2 D...

Page 361: ... within time set in Program 20 01 16 Callback will stop If answered the within the Callback time the user hears an extension dial tone A splash tone is not heard If the system receives a Disconnect from the far end after a Callback is made Callback will stop When Calling party number is used Callback follows the Program 21 19 01 outgoing call setting of the Mobile Extension which made the outgoing...

Page 362: ...Speed Dialing Number and Name Transfer Destination Number No Setting 14 01 30 Basic Trunk Data Setup Flexible Ringing by Caller ID 1 15 22 01 Mobile Extension Setup Mobile Extension Target Setup 0 15 22 03 Mobile Extension Setup Trunk Access Code 0 15 22 04 Mobile Extension Setup Call Back 0 20 01 16 System Options Mobile Extension Callback Duration Time 15 Seconds 20 31 24 Timer Class Timer Assig...

Page 363: ...ne hears a dial tone and dials before 30 seconds Receive call from Mobile Extension but system answered 1 Call the system Trk1 from the cell phone setting as a mobile extension Ex 150 2 Mobile Phone user continues ring for longer than 3 seconds then system answers 3 Mobile Phone user hears a dial tone Mobile Phone does not answer to Callback 1 Call the system Trk1 from the Mobile Phone setting as ...

Page 364: ... 1 298 feature for related information ISDN PRI Refer to the ISDN Compatibility on page 1 298 feature for related information T1 E1 Trunks The T1 PRI E1 Interface gives the system T1 E1 trunking ability This unit uses a single universal slot and provides up to 24 30 trunk circuits In additional to providing digital quality trunking the T1 PRI Interface allows you to have maximum trunking ability w...

Page 365: ...runk Name 001 126 25 07 01 System Timers for VRS DISA VRS DISA Dial Tone Time 10 34 01 02 Receive Dial Type 1 Loop Start Trunks Program Number Program Name Default 14 02 14 Analog Trunk Data Setup Loop Start Ground Start 0 14 04 01 Behind PBX Setup 0 14 05 01 Trunk Group Trunk Group Number Trunk Port 1 126 Priority 1 126 22 02 01 Incoming Call Trunk Setup 0 Operation None ISSUE 1 0 SL1000 M Featur...

Page 366: ...y liability arising out of the failure to obtain such a license Music on Hold Source There are 3 options available Program 10 04 01 10 04 02 Internal Music Tune The tune is set by Program 10 04 02 External Source ACI input via analog trunk port COI3 SL1000 program 10 03 02 COIU Silence Callers on hold hear silence Music on Hold per DDI Number The music on hold source can be selected for individual...

Page 367: ...Trunks MOH Type 0 20 06 01 Class of Service for Extensions All extension port Class 1 20 07 02 Class of Service Options Administrator Level Changing the Music on Hold Tone COS 01 15 1 22 11 09 DID Translation Number Conversion Music On Hold Source 1 22 11 10 DID Translation Number Conversion ACI Music Source Port 1 80 01 01 Service Tone Setup Music On Hold Tone Service Tone 64 0 255 0 Endless 80 0...

Page 368: ...ing Conditions Display telephones use extension names for Directory Dialing Single line extensions cannot program names If a name is not assigned to the Extension Virtual Extension it does not show in the Extension Direc tory Extension Directory only shows telephones virtual extensions that have a name assigned in Program 15 01 01 Default Settings Enabled System Availability Terminals All Multilin...

Page 369: ...e 1 33 Keys for Entering Names Use this keypad digit When you want to 1 Enter characters 1 _ Á À Â Ã Å Æ Ç É Ê ì ó 0 2 Enter characters A C a c 2 3 Enter characters D F d f 3 4 Enter characters G I g i 4 5 Enter characters J L j l 5 6 Enter characters M O m o 6 7 Enter characters P S p s 7 8 Enter characters T V t v 8 9 Enter characters W Z w z 9 0 Enter characters 0 ô õ ú å ä æ ö ü α ε θ В Enter ...

Page 370: ...mode Navigation mode provide easy handling method of Call log such as search Missed call log and save to preferred speed dial bin with number and name if received Call History Missed Call New incoming non answered call log Received Call Answered call and checked missed call Dialed Number Outgoing call log Against above each 3 call logs next operation is possible Calling Place Outgoing call Save Pr...

Page 371: ...ut number in Navigation mode 100 Call History 200 Contacts 500 Phone Setting 800 Properties 110 Missed Call 120 Received Call 130 Dialed Number 210 Search Contact 220 New Contact 220 New Contact 230 Edit Contact 820 System 520 Display 521 Contrast 522 Minimum Brightness 523 Maximum Brightness 810 Phone Top 525 Auto Backlight 524 Backlight Threshold 100 Call History 200 Contacts and 500 Phone Setti...

Page 372: ...Key touch Tone 593 Headset Mode 594 Hands free Relay 595 Automatic Call Timer 596 Illuminated Dial Pad 597 Auto Call Screening 598 Incoming Paging 599 Ring Line Prefer 800 Properties 810 Phone 820 System Directory dialing DSX Directory dialing DSX searches the Common Group Station Speed dial and Extension name list as same as DSX SV8100 Directory dialing searches Common and Group Speed dial only 1...

Page 373: ...er Program Name Default 15 02 60 Soft Key Navigation key Mode 1 13 01 01 Speed Dialing Auto Outgoing Call mode 0 13 01 02 Private Speed Dial 1 13 01 03 Number of Common Speed Dial bin 900 13 02 Group Speed Dial bin 0 13 03 Speed Dial Group Assignment for Extensions 1 13 04 01 Speed Dialing data no setting 13 04 02 Name no setting 13 06 01 Private Speed Dial Number and Name no setting 15 01 01 Exte...

Page 374: ... Missed Call and press Center key 4 Top Left Caller Name Top Right Number of Missed Call Bottom Left Navigation Number Bottom Center Month Date Time 5 Press Up Down key to select the number you want to save and press Center key 4 CNNKPI Top Left Caller Name Top Right Number of Mode you can select from Bottom Mode name 6 Press Up Down Key and select Save Private 4 5CXG 2TKXCVG Top Left Caller Name ...

Page 375: ...02 60 Advanced Mode1 1 During terminal is idle Press Center key to enter Navigation mode 9 2 2 Press Down key to select Contacts 1240 56 CNN KUVQT 3 Press Center key to enter Contacts 1240 56 QPVCEVU 4 Press Center key to enter Search Contact 1240 56 5GCTEJ QPVCEV 5 Search Contact menu is indicated 0 Top Left Navigation Key number Top Right Number of Contacts registered Bottom Name of a Contact 6 ...

Page 376: ... 3 Press Center key to enter Phone Setting 1240 56 2JQPG 5GVVKPI 4 Press Up Down key and select Display 1240 56 KURNC 5 Press Center key to enter Contrast 1240 56 QPVTCUV 6 Press Left or Right key to adjust Contrast QYP 7R QPVTCUV 7 Press Center key to save the change that been made 8 Press Exit to exit the Navigation mode Directory dialing DSX Enter Directory dialing DSX mode and search name from...

Page 377: ...rectory dialing DSX mode 3 Press the letter D to search the First or Last name start from D 1 4 Then press the letter A to narrow the list 0 5 Then search 2 matching name by Up Down key 8 6 Press Speaker key or Off Hook to make outgoing call ISSUE 1 0 SL1000 N Features and Specifications Manual 1 369 ...

Page 378: ...ing line key or use Universal Answer to pick up the call Only ring groups calls can be used with Universal Night Answer For more on setting up Universal Answer refer to Central Office Calls Answering on page 1 102 You may also be able to use Transfer to UNA An extension user can transfer their call to UNA i e External Paging at night Once transferred the call rings the External Paging speakers lik...

Page 379: ...pport Day Night Mode 09 Program mable Function keys Universal Night Answer will only work when Call is sent to a ring group There are separate Access Map and Ring Group programming entries for each Night Service mode modes 1 8 Also Universal Answer allows an extension user to pick up a Universal Night Answer UNA call Mode Keys can be assigned as required for DSS Consoles With Universal Night Answe...

Page 380: ... Friday Time Pattern 6 07 Saturday Time Pattern 7 12 04 01 Holiday Night Service Switching not assigned 12 05 01 Night Mode Group Assignment for Extensions 1 12 06 01 Night Mode Group Assignment for Trunks Night Mode Service Group Number 1 12 07 01 Text Data for Night Mode Text Messages for Day Night Modes Mode 1 No setting Mode 2 Night Mode 3 M Night Mode 4 Rest Mode 5 Day 2 Mode 6 Night 2 Mode 7...

Page 381: ...y 2 Mode 6 Night 2 Mode 7 Midnight 2 Mode 8 Rest 2 Mode 4 Press Speaker or hang up To activate Night Service by using programmable keys 1 Press Night Service key Program 15 07 01 or SC 851 09 Mode code number below 1 Day 1 Mode 2 Night 1 Mode 3 Midnight 1 Mode 4 Rest 1 Mode 5 Day 2 Mode 6 Night 2 Mode 7 Midnight 2 Mode 8 Rest 2 Mode To transfer a call to the Universal Answer External Page zones 1 ...

Page 382: ... 01 TEL100 Group 1 PRG 12 07 01 Mode Group 1 Mode 1 none Mode 2 Night Mode 3 M Night Mode 4 Rest PRG 20 07 01 1 On 1 Current time is 17 30 and mode is Mode 4 Rest 2 At multiline Terminal press Speaker or Off Hook 3 Dial 787 mode skip to Mode 2 Night 4 Press Speaker or On Hook OR 1 Current time is 17 30 and mode is Mode 4 Rest 2 Press LK07 mode skip to Mode 2 Night ISSUE 1 0 SL1000 N Night Service ...

Page 383: ... without Off Hook Call Wait signaling or no signaling This is set in the called extension Class of Service Block Manual Off Hook Signals This Class of Service option enables disables a busy extension ability to block off hook signals manually sent from a co worker If disabled not blocked callers can dial at busy or busy ring to signal the extension If enabled blocked nothing happens when the calle...

Page 384: ...aling 15 02 12 Multiline Telephone Basic Data Setup Off Hook Ringing 0 15 07 01 Programmable Function Keys Refer to Programming Manual 20 06 01 Class of Service for Extensions All extension port Class 1 20 09 07 Class of Service Options Incoming Call Service Call Queuing COS 01 15 0 20 13 05 Class of Service Options Supplementary Service Intercom Off Hook Signaling COS 01 15 1 20 13 06 Class of Se...

Page 385: ...gnaling key Program 15 07 or SC851 33 You hear ringback To have your call voice announce dial 1 Receiving Off Hook Signaling on a single line telephone while engaged on an internal or external call 1 When Off Hook Signaling is heard in the receiver press the Flash Key to answer the call The first call is placed on hold 2 Press the Flash Key again to toggle between the two calls If the single line ...

Page 386: ...atures of the connected Telco PBX or Centrex Conditions One Touch keys provide a Busy Lamp Field BLF When a multiline terminal user is on a call they can transfer to another station by pressing a DSS key for that station It is not necessary to press Transfer to transfer to another station using a DSS key When a multiline terminal user is on a call they must press transfer to transfer a call off si...

Page 387: ...on Key as a One Touch Key 1 Dial the service code for Function Key Programming Program 11 11 17 851 by default 2 Press the key to be defined 3 Dial 01 DSS One Touch Key Operation 4 For Direct Station Selection Extension a Dial extension number you want assigned to that key b Press Hold c Press Speaker For Personal Speed Dial a Dial the general trunk access code 9 OR Dial the Specific Trunk Service...

Page 388: ...roup Service Code 804 plus the trunk group number e g 1 b Dial the telephone number to be stored c Press Hold d Press Speaker For Service Codes a Dial the Service Code you want stored For example if you want a One Touch Key to automatically clear your Last Number Redial enter 876 b Press Hold c Press Speaker Checking the One Touch Keys To check the function of a One Touch key 1 Press the Help key ...

Page 389: ...to Feature Programming Program Number Program Name Description Comments Default 20 01 01 System Options Operator Access Mode Use this program to set up priority of a call when calling an operator tele phone 0 Step 1 Circular 0 20 17 01 Operator Extension Operator s Extension Number Designate an extension an operator When an extension user dials 0 or 9 defined by Program 11 01 Type 5 calls go to th...

Page 390: ...cription Comments Default 20 38 01 Operator Group Setting Use this program to set up priority of a call when calling an operator tele phone 0 Operation Refer to the individual features for operation ISSUE 1 0 SL1000 O Operator 1 382 ...

Page 391: ...he external zones and the assigned internal zone s If the internal page zone is busy or there are no extensions in a page group the announcement is made on the external zones only Relay Control Relays can be used for External MOH BGM resource External Speaker or Door Box control in accor dance with PRG10 61 01 and PRG10 61 02 setting At PRG10 61 01 assign Relay to which device to be pair 0 No sett...

Page 392: ... 29 Class of Service Options Supplementary Service Paging Display COS 01 15 1 31 01 02 System Options for Internal External Paging Page Announcement Duration 1200 seconds 31 03 01 Internal Paging Group Settings Internal Paging Group Name Refer to Programming Manual 31 04 01 External Paging Zone Group External Paging Speaker Zones 1 3 Speaker 1 Basic 1 Group 1 Speaker 2 Expansion 1 2 Group 2 Speake...

Page 393: ... Call OR Dial 1 and the Combined Paging Group code 1 3 or 0 for Internal External All Call Display indicates the Combined Paging as an External Page If the Internal Page Zone is busy or if there are no extensions in a page group the page may be an nounced as an External Page only 3 Make an announcement 4 Dial 803 and the External Paging Zone code 1 3 or 0 for All Call OR Dial 1 and the Combined Pa...

Page 394: ...VRS will not play the starting and ending tone if enabled If the starting and ending tones are needed they must be recorded in the VRS message itself After the recorded VRS message is finished the paging telephone hears a busy tone When using the speaker mode on a paging telephone the telephone becomes idle after the recorded VRS message finishes The Paging External VRS feature is supported with E...

Page 395: ...Press Speaker at multiline terminal or on hook OR 1 Press DSS One Touch Key programmed for External Paging To Program One Touch Key The following example shows how to program a On Touch key for External Paging zone 2 to play VRS greeting number 099 1 Press Speaker 2 Dial 7 5 1 3 Press Function Key to be programmed 4 Dial 0 1 Function Code for DSS One Touch Key 5 Dial 7 0 3 2 0 9 9 6 Press Hold 7 P...

Page 396: ...tp 16 IP extansions to an Internal or All Call Paging Group A system must have at least one extension port idle to make an Internal Page If no extension port is idle the extension performing the Page hears a busy signal There are 32 available Internal Paging Groups Zones A Class of Service option is available in system programming to prevent display telephones from showing incoming internal paging...

Page 397: ...ice for Extensions All extension port Class 1 20 13 29 Class of Service Options Supplementary Service Paging Display COS 01 15 1 31 01 01 System Options for Internal External Paging All Call Paging Zone Name GRP ALL 31 01 02 System Options for Internal External Paging Page Announcement Duration 1200 seconds 31 02 01 Internal Paging Group Assignment Internal Paging Group Number All Stations 0 31 02...

Page 398: ...r Internal External All Call Display indicates the Combined Paging as an External Page If the Internal Page Zone is busy or if there are no extensions in a page group the page is announced as an External Page only 3 Make an announcement 4 Press Speaker to hang up Single Line Telephone 1 Lift the handset 2 Dial 801 and the Paging Zone number 0 9 or 00 32 Dialing 0 or 00 calls All Call Internal Pagi...

Page 399: ...vice code 3 digit or 1 digit to place a call in Personal Park This option is available for multiline terminals and single line sets and can be used for analog or ISDN trunks Conditions An extension user can park a call in any Park Orbit However an extension user can pick up only a call Parked by a member of their own Park group see Program 24 03 An extension can have only one Personal Park key Whe...

Page 400: ...ault 11 12 31 Service Code Setup for Service Access Park Hold 6 11 12 32 Service Code Setup for Service Access Answer for Park Hold 6 11 12 35 Service Code Setup for Service Access Station Park Hold 773 11 16 11 Single Digit Service Code Setup Station Park Hold not assigned 15 02 08 Multiline Telephone Basic Data Setup Automatic Handsfree 1 15 07 01 Programmable Function Keys Refer to Programming ...

Page 401: ...Use Paging to announce call 3 Press Speaker to hang up If not picked up the call recalls to you OR 1 At the multiline terminal press Hold OR At a single line telephone hookflash 2 Dial 6 and the Park orbit 01 64 If you hear busy tone the orbit is busy Try another orbit If you hear a busy tone the orbit is busy Dial 6 if enabled in Program 20 11 27 Call Park Au toSearching to search for an idle par...

Page 402: ...one If not picked up the call recalls to you To Park an outside call at your extension after trying to call a co worker 1 While on a call press Hold 2 Dial a co worker s extension number The co worker does not answer 3 Press the Personal Park key Program 15 07 or SC 852 07 OR Dial the Personal Park single digit code Program 11 16 11 The Intercom call to the co worker is dropped A confirmation tone...

Page 403: ... 04 Call Park Step Call To Park a call in the first available system orbit You can Park Intercom or trunk calls 1 Press Hold or Transfer 2 Dial 6 If you hear a busy tone the orbit is busy Proceed to step 3 3 Dial Program 20 11 27 must be enabled in the Multiline Terminals Class of Service 4 Press Speaker to hang up If not picked up the call will recall to you OR 1 Press Hold or Transfer 2 Press th...

Page 404: ...dial and Save Number Dialed This gives the con nected PBX time to set up its trunk circuits Conditions When using Account Codes do not use in a PBX access code Otherwise after the the trunk stops sending digits to the central office The system automatically pauses after it finds a PBX access code in a Speed Dialing bin If Speed Dialing routes a call to a PBX trunk it does not automatically insert ...

Page 405: ...amming Program Number Program Name Default 14 01 01 Basic Trunk Data Setup Trunk Name Trunk port Number 001 126 Trunk Name 001 126 14 01 02 Basic Trunk Data Setup Transmit Level 32 0dB 14 01 08 Basic Trunk Data Setup Toll Restriction 1 14 02 01 Analog Trunk Data Setup Signaling Type DP DTMF 2 14 02 02 Analog Trunk Data Setup Ring Detect Type 0 14 04 01 Behind PBX Setup 0 21 04 01 Toll Restriction ...

Page 406: ...R 1 At the multiline terminal press Speaker and dial 9 OR At the single line telephone lift the handset and dial 9 2 Dial the PBX access code and number OR 1 At the multiline terminal press Speaker OR At the single line telephone lift the handset 2 Dial 9 3 Dial the PBX trunk number e g 05 for line 5 4 Dial the PBX access code and number OR 1 Press the PBX trunk key Program 15 07 or SC 852 01 1 to...

Page 407: ...istrator to download a database from the system make changes and then upload The WebPro application is a browser base It allows the technician end user to make a change to the system terminal No special installation program is required An overview of the three programming applications is shown below KSU WebPro IP PCPro IP Telephone PCPro Modem Figure 1 27 PC Programming Overview ISSUE 1 0 SL1000 P...

Page 408: ...an program functions for their own extension They can program Function keys Virtual Extension ringing assignment Station Speed Dial InMail features Station Name Call Forwarding Display Language Ring Tone and End User Password To login to the WebPro End User Programming input the system IP default 192 168 0 10 like you would logging into WebPro Use the extension number as the User Name and the pass...

Page 409: ...ommunication Port LAN or Modem Disk Space 35MB for PCPro minimum TCP Port TCP port 8000 must be open between the terminal and the host PC for uploading downloading via LAN PCPro WebPro TCP port is set for 8000 at default but can be changed via WebPro using Program 90 38 02 Program 90 38 02 is not accessible from Telephone Programming or PCPro TCP port 5963 is required to be open if the Debug Termi...

Page 410: ...ms may needs the system to reset reboot order for the system to effect the change that been made These Programs are 10 12 01 10 12 02 10 12 03 10 12 04 10 13 01 10 13 02 10 13 03 10 14 10 15 10 16 01 10 16 02 10 16 03 10 16 04 20 01 03 47 01 01 80 01 80 02 01 80 02 02 80 02 03 80 02 04 80 03 80 04 84 03 01 84 03 02 84 03 06 84 03 07 84 03 08 84 05 01 84 09 and 84 10 When uploading the system if th...

Page 411: ...ure Feature Application Comments PCPro WebPro Installation Program Y File Handling File New Open Save Save As Y File Properties Y PCPro supports save view modify System Site Information password protect files add notes connection settings Version Conversion Y PCPro can convert databases between different System versions Programming Modes Offline Y Ability to program offline and upload to the Syste...

Page 412: ...n History Y PCPro keeps track of changes made to a database This includes 1 Changes made to a database that are not yet saved 2 Changes made to database that are not yet uploaded Wizards Y Y Configuration Screens Blade Configuration Y PCPro provides special screens that shorten the programming time to setup core System features Class of Service Y Night Mode Switching Y Trunk Access Maps Y Trunk Gr...

Page 413: ...it Debug Capture Y PCPro provides a tool for capturing debug information from the CPU Unit Modification History Y PCPro keeps a running list of all the modifications made to a system data bases It also tracks uploads downloads System Initialize Y Y This is the ability to initialize the System System Time Setting Y Y This sets the time on the System Software Updates Firmware Upload Y The System sof...

Page 414: ... during power failure are fixed one to one System features cannot be activated from single line telephone when Power Failure Transfer is in operation When power is restored to the system the call in progress on Power Failure Transfer is maintained Refer to the SL1000 System Hardware Manual for the PFT Connections Power Failure phone need to be connected to HBI port 8 Total 12 Power Failure phones ...

Page 415: ...eference When the Prime Line rings the extension lifting the handset answers the call Incoming Prime Line Preference could benefit the Service Department dispatcher who must quickly answer customer s service calls and then dispatch repair technicians When a customer calls in the dispatcher lifts the handset to get their call Incoming Prime Line Preference can optionally seize an idle line appear a...

Page 416: ...ne Telephone Basic Data Setup Ringing Line Pref erence for Trunk Calls 1 15 06 01 Trunk Access Map for Extensions 1 15 07 01 Programmable Function Keys Refer to Programming Manual 20 08 21 Class of Service Options Outgoing Call Service Automatic Trunk Seizing by Pressing Speaker Key COS 01 15 0 21 02 01 Trunk Group Routing for Extensions 1 22 01 01 System Options for Incoming Calls Incoming Call P...

Page 417: ...e Line Calls to extensions with DND active do not follow Call Forwarding programming Direct Inward Line DIL calls ring an idle Department Group member then follow Program 22 08 then Program 22 05 An extension user can have Line Preference options applied to their Private Line A Private Line can also be a Prime Line You should always program a line key for each Private Line Private Lines are availa...

Page 418: ...200 first port 22 05 01 Incoming Trunk Ring Group Assignment 1 22 07 01 DIL Assignment not assigned Operation To place a call on your Private Line 1 Press Private Line key and then press Speaker or lift the handset 2 Dial the number To answer a call on your Private Line 1 Press Private Line key and then press Speaker or lift handset To place a call from your Multiline Terminal on you Private Line ...

Page 419: ...ied Speed Dialing and One Touch Calling also offer quick access to calls and features Programming a 60 button console requires separate programming Below shows example of function key and LCD display indication Program 15 07 01 Function Key Assignment FunctionNum ber Function Display 00 None All Blank 01 DSS One Touch DSS 02 Microphone Key ON OFF MIC KEY 03 DND Key DND KEY 04 BGM ON OFF BGM 05 Hea...

Page 420: ...e key pro gramming does follow In order for a station to retrieve a held ICM call the station must have an ICM key assigned in 15 07 00 Default Settings The first 12 keys on a telephone are Line keys e g key 01 line 001 The remaining keys are unas signed System Availability Terminals All Multiline Terminals Required Component s None Related Features Abbreviated Dialing Speed Dial Direct Station Se...

Page 421: ...igit key function and any additional information needed for the key For available functions codes refer to Program 15 07 in the SL1000 Programing Manual To undefine a key enter 000 When a key is programmed using service code 852 that key cannot be programmed with a function us ing the 851 code until the key is undefined 000 For example with a Park Key programmed by dialing 852 04 must be undefined...

Page 422: ...ement in WebPro PCPro can be logged in with only one user This is allowed only if no other users are logged into pro gramming mode PCPro WebPro or Phone Also if a user is connected to the switch via PCPro no other user can log in through PCPro WebPro or Phone Programming Programming from a multiline terminal can require a password to enter programming Default Settings Enabled System Availability T...

Page 423: ...Manufacturer Level 2 IN Installer Level 3 SA System Administrator Level 1 4 SB System Administrator Level 2 5 UA User Programming Level 1 Please refer to Programming Manual Operation Refer to the SL1000 Programming Manual for additional information ISSUE 1 0 SL1000 P Features and Specifications Manual 1 415 ...

Page 424: ...ion OR Wait 10 seconds Dial the OCC security code and desired number The system dials the digits after the conversion as DTMF Conditions Pulse to Tone Conversion is valid only for Dial Pulse trunks Program 14 02 01 options 0 or 1 Default Settings Enabled System Availability Terminals All Multiline Terminals Required Component s 408M A1 408E A1 Related Features Central Office Calls Placing Multiple...

Page 425: ...convert your telephone dialing to tone after placing your call on a pulse line 1 Place a call over pulse line 2 Dial to switch the DP trunk to DTMF dialing ISSUE 1 0 SL1000 P Features and Specifications Manual 1 417 ...

Page 426: ...re work by pressing left cursor key then SYS menu is displayed on LCD When set PRG15 02 60 1 or 2 pressing left cursor key enter Incoming call log for Redial function Refer Navigation key feature section Stored name for Redial Function is cleared when the system is reset Default Settings Enabled System Availability Terminals All Multiline Terminals Required Component s None Related Features Abbrev...

Page 427: ... the up and down arrow to view the number to dial 4 Press or press Speaker or lift the handset To access a System Speed Dial bin For SL1000 Telephones Only 1 Press the left Cursor key REDIAL ABB is displayed along with the last dialed number 2 Dial the System Speed Dial bin number The number stored in that bin is displayed for your preview 3 Press or press Speaker or lift the handset or press and ...

Page 428: ... to the new firmware The Package file needed is provided by NEC at the time the new version of main system software is released MEMDB thumbdrive is required to be connected to the CPU Unit for Remote System Upgrade Dur ing the Firmware Upgrade the Package file is copied to the MEMDB and extracted The system then resets and boots up Up to two versions of firmware are kept on the MEMDB thumbdrive On...

Page 429: ...update window browse to the location of the Firmware Package file For example the file name might be MainSWv0 36 pkg 7 Select the schedule type Immediately after upload At the time If you choose At the time select the date and time you want the CPU Unit to reset and switch over to the new software version 8 Click Run Start PCPro uploads the firmware package file and updates the system at the time ...

Page 430: ...ARS ARS selects the trunk for the Repeat Redial call Single line telephones cannot use Repeat Redial Default Settings Enabled System Availability Terminals All Multiline Terminals Required Component s None Related Features Automatic Route Selection ARS F Route Central Office Calls Placing Last Number Redial Save Number Dialed Guide to Feature Programming Program Number Program Name Default 15 07 0...

Page 431: ...epeat Redial key Program 15 07 or SC 851 29 Repeat Redial key flashes while you wait for the system to redial 3 Press Speaker to hang up The system periodically redials the call 4 Lift the handset when called party answers When using trunks with answer supervision the Repeat Redial feature automatically cancels To cancel Repeat Redial 1 Press Repeat Redial key Program 15 07 or SC 851 29 Also refer...

Page 432: ...Extension assignments for Attendant Add On Consoles are not assigned Default Attendant Add On Console key assignments are DSS Keys 001 060 Stations 200 259 First Initialization of the system returns all programming values to default Press and hold the S1 Load Switch and press the Power switch Continue to hold the S1 switch for approximately 5 10 seconds before releasing The system boots loading Re...

Page 433: ...on does not have a line key the trunk rings the line appearance key If an extension has a key for a trunk that is not in its ring group the trunk follows Access Map programming Conditions DIL trunks disregard ring group programming until DIL overflow Default Settings All trunks are in Ring Group 1 Extensions 200 ring for trunk calls and all other extensions only flash System Availability Terminals...

Page 434: ...Table Transfer Target 1 2 0 22 12 01 DID Intercept Ring Group 1 25 03 01 VRS DISA Transfer Ring Group With Incor rect Dialing 0 Use the charts below to program the following example For this extension 1 2 301 Trunk 1 Rings Trunk 2 Flashes Trunk 3 Flashes 302 Trunk 1 Flashes Trunk 2 Rings Trunk 3 Flashes 303 Trunk 1 Flashes Trunk 2 Flashes Trunk 3 Rings 1 Trunks ring the same in the day as at night...

Page 435: ...oming Trunk Ring Group Assignment Ext 303 0 1 0 1 1 1 Extension rings 0 Extension does not ring Operation Refer to Central Office Calls Answering on page 1 102 ISSUE 1 0 SL1000 R Features and Specifications Manual 1 427 ...

Page 436: ... numbers and follow their trunk routing as the destination number Ringdown Extension follows Call Forwarding For example the ringdown destination can forward their calls When the Ringdown Extension user lifts the handset ringdown automatically calls the ex tension to which calls are forwarded If the Ringdown Extension user hears busy tone when they lift the handset they can Camp On to the destinat...

Page 437: ... sion Timer Hotline Start 5 seconds 21 11 01 Extension Ringdown Hotline Assignment not assigned Operation To place a call if your extension has ringdown programmed 1 Lift the handset If you want to place a trunk call press a line key before lifting the handset Depending on the setting of your ringdown timer you may be able to dial an Intercom call before your ringdown goes through If the destinati...

Page 438: ...h way talk moni tored terminal can make conference call by Talk softkey if multiple terminals are monitoring To provide this feature following PRG need to set On PRG 20 13 55 Intercom call to room monitor COS of Room Monitored PRG 20 13 11 Room Monitoring PRG 20 13 12 Room Monitored Setup for Room Monitored terminal is simply pressing DND key plus dial 5 Room Monitored terminal can display the Mon...

Page 439: ...n Keys Guide to Feature Programming Program Number Program Name Default 11 14 17 Service Code Setup for Hotel Hotel Room Monitor 770 15 07 01 Programmable Function Keys Refer to Programming Manual 20 06 01 Class of Service for Extensions All extension port Class 1 20 13 11 Class of Service Options Supplementary Service Room Monitor Initiating Extension COS 01 15 0 20 13 12 Class of Service Options...

Page 440: ...d a keyset user have the ability to be monitored by another extension In Program 20 13 12 enter 1 In Program 20 06 01 assign Class of Service to extensions In Program 15 07 01 assign a Room Monitor key code 39 to both the monitoring and monitored extension Stop Yes No Yes No Figure 1 30 Multiline Room Monitoring ISSUE 1 0 SL1000 R Room Monitor 1 432 ...

Page 441: ... to be monitored 1 Press Room Monitor key Program 15 07 or SC 851 39 2 Dial the number of the extension where you are located For example if you are at extension 206 dial 206 You can place and answer other calls while Room Monitor is active No No Yes Yes Start Start Should a single line telephone user be able to initiate and receive Room Monitor In Program 42 03 12 enter 0 In Program 42 03 12 ente...

Page 442: ...while Room Monitor is active To cancel Room Monitor at either extension 1 Hang up the handsets for both the monitored and the monitoring telephones Room Monitor by intercom call DSX Base To activate Room Monitor at the extension to be monitored PRG 20 13 12 1 On to Ext100 1 Press DND key 2 Press Set More then Mon Softkey OR 1 Press DND key 2 Dial 5 To activate Room Monitor at the initiating extens...

Page 443: ...3 Press Talk Softkey at Ext100 and starts Conf call with Ext101 and Ext102 4 At Ext102 On hook backs to Monitoring state and Ext100 and Ext101 remain ICM talk 5 At either On Hook both Ext back to Monitoring and Monitored state ISSUE 1 0 SL1000 R Features and Specifications Manual 1 435 ...

Page 444: ... unanswered or busy The system normally uses the same trunk group as for the initial call However the extension user can preselect a specific trunk if desired Conditions For systems with Automatic Route Selection ARS selects the trunk for the call unless the user prese lects Function keys simplify Save Number Dialed operation Default Settings Enabled System Availability Terminals All Stations Requ...

Page 445: ...ecific trunk for the call 2 Press the Save Number Dialed key Program 15 07 or SC 851 30 The stored number dials out OR 1 Press Speaker 2 Dial 815 OR Press Save Number Dialed key Program 15 07 or SC 851 30 Save Number Dialed automatically selects a trunk from the same group as your original call The stored number dials out Single Line Telephone 1 Go off hook 2 Dial 815 To view the number you have s...

Page 446: ... key To clear your saved number Multiline Terminal 1 Press Speaker 2 Dial 885 3 Press Speaker to hang up Single Line Telephone 1 Lift the handset and dial dial 885 2 Hang up ISSUE 1 0 SL1000 S Save Number Dialed 1 438 ...

Page 447: ...o 32 calls can be queued waiting on an SIE key When a Secondary Incoming Extension call is received and answered while the user is on an outside line the first call can be automatically put on hold If a trunk call rings a Secondary Incoming Extension to answer the call the station must be pro grammed with the direct trunk appearance key and the SIE must be programmed to allow the call to come off ...

Page 448: ...3 Tone Pattern 4 15 11 01 Virtual Extension Delayed Ring Assignment 0 15 18 01 Virtual Extension Key Enhanced Options Virtual Exten sion Key Operation Mode 0 15 18 02 Virtual Extension Key Enhanced Options Display mode when placing a call on Virtual Extension Key 0 20 04 03 System Options for Virtual Extensions CAR SIE Virtual Extension Delay Interval 10 seconds 20 06 01 Class of Service for Exten...

Page 449: ...03 5 Dial the number of the extension you want to appear on the key 6 Press Hold once for Immediate Ring skip to step 8 for Delayed Ring 7 Dial the mode number in which the key rings 8 Press hold a second time for Delayed Ring or Skip to step 10 9 Dial the mode number in which the key delays ringing 10 Press Speaker ISSUE 1 0 SL1000 S Features and Specifications Manual 1 441 ...

Page 450: ...he boss in an important meeting After being alerted the boss could call the secretary when it is most convenient An extension can have a Secretary Call key for any number of extensions limited only by the available number of programmable keys Conditions Secretary Call is not available to single line telephone users Secretary Call does not set up an Intercom call When assigning Secretary Call a use...

Page 451: ...ed To check to see who left you a Secretary Call 1 Do not lift the handset 2 Press the Help key 3 Press the Secretary Call key that flashed 4 Press the Exit key To answer your Secretary Call indication 1 Place an Intercom call to the extension that called you To cancel a Secretary Call you left at another extension 1 Press the lit Secretary Call key To cancel a Secretary Call left at your extensio...

Page 452: ...their calls An extension can have a Secretary Call Pickup key for any number of extensions limited only by the available number of programmable keys Conditions Secretary Call Pickup is not available to single line telephone users An extension user can also have Call Forwarding with Follow Me reroute a co worker s calls to them selves A multiline terminal can have a Secretary Call Pickup key for a ...

Page 453: ...alls intended for covered extension ring your telephone instead To cancel Secretary Call Pickup 1 Press your lit Secretary Call Pickup key Program 15 07 or SC 851 42 boss extension To check a key Secretary Call Pickup assignment 1 Press the Help key 2 Press your Secretary Call Pickup key Program 15 07 or SC 851 42 boss s extension 3 Press the Exit key ISSUE 1 0 SL1000 S Features and Specifications...

Page 454: ...manually by Service code PRG11 12 64 or function key 33 assigned When system received sensor detection following 1 2 or both will be happened 1 Repeated Warning message is provided via internal paging group terminals and or external paging group 2 Emergency call can be placed to pre programmed destination with pre recorded VRS message After finishing VRS message destination person can monitor the ...

Page 455: ...irm and Ring time are displayed on Multiline terminal LCD If Remote inspection set terminal is busy receiving another incoming call or on call state inspection ring will be start after finishing these previous call When the terminal does not answer to inspection ringing over the time set at PRG20 45 03 emer gency call will be placed to pre programmed destination with pre recorded VRS message After...

Page 456: ...ng Room Monitor Permit 710 13 04 01 Room Monitoring Abbreviated Dial Data No Setting 13 04 03 Room Monitoring Transfer Mode 0 13 04 04 Room Monitoring Transfer Destination Number No setting 15 07 Room Monitoring Programmable Function Key Refer to Programming Manual 20 21 05 Room Monitoring Long conversation cut off when Room Monitoring 180 11 10 49 Remote Inspection Auto Dial Setting for Remote In...

Page 457: ...2 64 Watch mode Security Sensor Mode Start 819 15 07 Watch mode Programmable Function Key Refer to Programming Manual 20 44 01 Watch mode Internal Paging Group for Watch Message 0 20 44 02 Watch mode External Paging Group for Watch Message 0 20 44 03 Watch mode VRS Message for Watch Mode 0 20 44 04 Watch mode Interval Timer for Watch Message 0 20 46 01 Watch mode Sensor Mode 0 20 46 02 Watch mode ...

Page 458: ...t minimum level 24 120ms 90 10 01 Alarm Type Refer to Programming Manual 90 10 02 Report Refer to Programming Manual 90 20 11 Security Sensor Dial Record 1 Operation Warning Message Watch Mode Program PRG11 10 20 716 Record Erase VRS message SC716 PRG11 10 46 714 Watch message setting PRG11 12 63 817 1 0 Watch Mode Start Stop PRG15 07 01 Set 32 to Function key PRG20 44 01 1 Internal paging group 1...

Page 459: ... red on Function key 32 at Multiline terminal and Function key turn off OR 3 Watch mode time pattern 1 comes time to stop Warning Message Use Security Sensor and Warning message Program PRG11 10 47 715 Warning message setting PRG11 10 48 717 Auto Dial Setting for Security Sensor PRG11 12 62 816 Security Sensor Reset PRG11 12 64 819 1 0 Security Sensor Mode Start Stop PRG15 07 01 Set 33 to Function...

Page 460: ... start To stop Security Sensor operation 1 Press Speaker 819 0 at terminal OR 2 Press red on Function key 33 at multiline terminal and Function key turn off OR 3 Security Sensor time pattern 1 comes time to stop When detect Security Sensor On 1 Warning message send to internal page group1 and external page group 1 2 Place outgoing call automatically according to speed dial bin 999 3 When destinati...

Page 461: ...ess red flash Function key 03 0 monitored dial number 200 2 Place outside call from telephone which number is set at PRG13 04 01 3 Call ring at extension 200 Remote Inspection Program PRG11 10 49 719 Auto Dial Setting for Remote PRG20 45 01 200 Remote Inspection terminal 200 PRG20 45 02 12 00 Ringing start time 12 o clock noon PRG20 45 03 3 ringing continue time 3 minutes PRG20 45 04 999 Speed dia...

Page 462: ...ording To Cancel the Remote Inspection 1 Press Speaker 719 at Multiline terminal 2 Dial Remote Inspection terminal number 1 6 3 Dial 0 cancel When answered the Remote Inspection ring 1 At 12 00 o clock start ringing at extension 200 2 When answered VRS message 1 is played 3 After finishing VRS 1 message the call is disconnected When Not answered the Remote Inspection ring 1 At 12 00 o clock start ...

Page 463: ...he user is coming back from vacation The system allows all telephones to use the Select able Display Messaging feature at the same time All telephones are able to use Selectable Display Messaging at one time The default messages are Table 1 34 Selectable Display Messaging Defaults No Message Change to 1 IN MEETING UNTIL Time when meeting done 2 MEETING ROOM Room Name or extension 3 COME BACK Time ...

Page 464: ... 01 Selectable Display Messages Refer to Programming Manual Table 1 35 Selectable Display Message Character Entry Chart Use this keypad digit When you want to 1 Enter characters 1 _ Á À Â Ã Å Æ Ç É Ê ì ó 0 2 Enter characters A C a c 2 3 Enter characters D F a f 3 4 Enter characters G I g i 4 5 Enter characters J L j l 5 6 Enter characters M O m o 6 7 Enter characters P S p s 7 8 Enter characters T...

Page 465: ...t receive a DND signal and receive the display message on their telephone display instead of ringing the extension based on the setting in Pro gram 20 01 02 To allow calls to ring through and have the message displayed on the calling extension display cancel DND by pressing DND 0 To cancel a message 1 Press Speaker and the Text Message key Program 15 07 or SC 851 18 2 Press Speaker to hang up Usin...

Page 466: ...nging Tones and Flash Patterns Guide to Feature Programming Program Number Program Name Default 11 11 20 Service Code Setup for Setup Entry Operation Change Incoming CO and ICM Ring Tones 820 11 11 21 Service Code Setup for Setup Entry Operation Check Incoming Ring Tones 811 15 02 02 MultiLine Telephone Basic Data Setup Trunk Ring Tone 2 15 02 03 Multiline Telephone Basic Data Setup Extension Ring...

Page 467: ... ring pattern 1 8 5 Press Speaker to hang up To listen to the incoming ring choices 1 Press idle Speaker 2 Dial 811 3 Dial 1 to listen to Intercom ring 2 to listen to trunk ring 4 For Intercom Ring Dial the code for the ring pattern you want to hear 1 8 OR For Trunk Ring Dial code for the ring pattern you want to hear Ring 1 3 Melody 4 8 If you select Ring 1 3 a second screen prompts for the tone ...

Page 468: ...I ll get him back Conditions The transferring extension can remain off hook to auto receive the callback or hang up and it rings back to them Serial Call requires a uniquely programmed function key Program 15 07 or SC 851 43 or assign ing the Transfer key as Call Back in Program 15 02 05 1 Serial Call is not available to single line telephones Serial Call can be activated only during a supervised ...

Page 469: ...nd to your announcement 4 Press the Serial Call key Program 15 07 or SC 851 43 OR 5 Press Transfer key if Program 15 02 05 is set to Call Back Serial Call 6 When MLT Display shows WAIT TRF extension can hang up When your co worker hangs up the call the system makes an automatic live transfer back to your extension ISSUE 1 0 SL1000 S Features and Specifications Manual 1 461 ...

Page 470: ...r dials another digit The timer in Program 20 03 07 System Options for Single Line Telephones Trunk Call Dial Forced Sending Start Time Forced Dial does not reset when a digit is dialed The user must finish dialing all the digits before this timer expires entries 0 64800 seconds default 0 Conditions Dial Pulse single line telephones cannot access any feature that requires the user to dial or A sin...

Page 471: ...ntral Office Calls Placing Conference Department Calling Department Step Calling Directed Call Pickup Do Not Disturb Door Box Flash Forced Trunk Disconnect Group Call Pickup Hold Intercom Last Number Redial Line Preference Meet Me Conference Meet Me Paging Meet Me Paging Transfer Message Waiting Night Service Off Hook Signaling Paging PBX Compatibility Ringdown Extension Save Number Dialed Toll Re...

Page 472: ...Data Setup Caller ID Function For External Module 0 15 03 10 Single Line Telephone Basic Data Setup Caller ID Name 1 15 03 11 Single Line Telephone Basic Data Setup Caller ID Type 0 15 03 14 Single Line Telephone Basic Data Setup Forwarded Caller ID Display Mode 0 20 03 01 System Options for Single Line Telephones SLT Call Waiting Answer Mode 0 20 03 02 System Options for Single Line Telephones Ig...

Page 473: ... 1 5 5 6dBm 80 03 06 DTMF Tone Receiver Setup Backward twist level Type 1 5 0 1dBm 80 03 07 DTMF Tone Receiver Setup ON detect time Type 1 1 30ms Type 2 1 30ms Type 3 1 30ms Type 4 1 30ms Type 5 1 30ms 80 03 08 DTMF Tone Receiver Setup OFF detect time Type 1 1 30ms Type 2 1 30ms Type 3 1 30ms Type 4 1 30ms Type 5 1 30ms 80 04 01 Call Progress Tone Detector Setup Detection Level Type 1 DT 0 25dBm T...

Page 474: ...n user ability to use Department Step Call ing Default Settings Disabled System Availability Terminals All Terminals Required Component s None Related Features Department Calling Department Step Calling Guide to Feature Programming Program Number Program Name Default 11 16 01 1 Digit Service Code Setup Step Call 4 16 01 03 Department Group Basic Data Setup Department Routing When Busy Auto Step Ca...

Page 475: ...Operation To make a Step Call 1 Place a call to a busy extension ISSUE 1 0 SL1000 S Features and Specifications Manual 1 467 ...

Page 476: ...include toll calls in the home area code Digit Counting permits SMDR to in clude only the calls you want to monitor Digit Masking Digit Masking lets you X out portions of the number dialed on the SMDR report A digit mask of seven for example masks out all exchange codes NNXs and local addresses Digit Masking makes it easier to keep track of calling patterns without having to interpret each individ...

Page 477: ...LED No CLI ACCOUNT POT 10 52 12 09 002 00 00 10 2001 2142623801 08754 PIN 10 52 12 09 001 00 00 20 2017 2142623802 NECinfrontia Corp PIN 10 53 12 09 002 2142623801 NO ANSWER If Program 35 02 18 1 Caller ID Name Output Method is set to line feed the SMDR displays as follows CLASS TIME DATE LINE DURATION STATION DIALLED No CLI ACCOUNT POT 10 52 12 09 002 00 00 10 2001 2142623801 08754 PIN 10 52 12 0...

Page 478: ...l IVOT Outgoing BRI PRI trunk call IVOTP Outgoing BRI PRI trunk call with Personal Code ITRS Transferred BRI PRI call Incoming Outgoing SDTA Internal Data Call IDIN Incoming Tie Line call IDOT Outgoing Tie Line call SAD Outgoing call from sensor WAD Outgoing call form remote inspection Table 1 38 SMDR Report Format with Program 35 02 14 Set to 0 Character Position Field Definition Header Line 1 1 ...

Page 479: ... Space 32 41 Station number or name 42 Space 43 62 Number dialed 20 digits maximum 63 Space 64 79 Account number or NO ANSWER Table 1 39 SMDR Report Format with Program 35 02 14 Set to 1 Character Position Field Definition Header Line 1 1 60 Spaces 61 70 MM DD YYYY 71 Space 72 75 PAGE 76 Space 77 79 Report page number e g 001 CR LF Carriage return and line feed Header Line 2 1 5 CLASS 6 Space 7 10...

Page 480: ... 22 Space 23 30 Call Duration HH MM SS 31 Space 32 41 Station number or name 42 Space 43 62 Number dialed 20 digits maximum 63 Space 64 79 Account number or NO ANSWER Table 1 40 SMDR Summary Report OUTGOING CALL COST SUMMARY FOR DAY OF nn nn nn TOTAL NO OF OUTGOING PSTN CALLS 0 TOTAL NO OF OUTGOING ISDN CALLS 0 NO OF OUTGOING PSTN CALLS COSTED 0 COST 0 NO OF OUTGOING ISDN CALLS COSTED 0 COST 0 OUT...

Page 481: ...Traffic reports Unplug the cable and plugging it back in to allow Traffic reports to print SMDR requires a connection to the CPU LAN If no answer is received NO ANSWER is displayed regardless of the system programing for the Caller ID display option The setting in Program 35 02 18 works regardless of the entry in Program 35 02 15 or 35 02 17 When Program 35 02 18 is set to 1 the first and second l...

Page 482: ...MDR Options Minimum Digits 0 35 01 06 SMDR Options Minimum Call Duration 0 35 01 07 SMDR Options Minimum Ring Time For Incoming Calls 0 35 01 08 SMDR Options Format Selection 1 35 02 01 SMDR Output Options Toll Restricted Cal 1 35 02 02 SMDR Output Options PBX Calls 1 35 02 03 SMDR Output Options Trunk Number or Name 1 35 02 04 SMDR Output Options Summary Daily 1 35 02 05 SMDR Output Options Summa...

Page 483: ...epartment Groups 1 80 05 01 Date Format for SMDR and System Date Format 2 SMDR flowcharts are located on the following pages Start Connect an Ethernet cable rom the CPU to the PC to be used for SMDR In 10 20 01 define the TCP port when communicating to the SMDR external device 5 In 35 01 01 set the SMDR output to 3 for LAN Go to A Figure 1 32 SMDR with a CPU Connection Ethernet ISSUE 1 0 SL1000 S ...

Page 484: ...he outgoing SMDR information should be sent For example you can use this feature to block the printing of security codes Yes Yes No No In 35 01 04 enter the number of digits you want to block If you enter 8 for example SMDR Xs out the last 8 digits dialed Do you want to block i e X out any of the digits on the SMDR report To have only long distance calls print for example enter 8 In 35 01 05 enter...

Page 485: ...ccess Code Calls All Calls If your system is behind a PBX do you want SMDR to include all calls ito the PBX or just calls using the PBX trunk access code In 35 02 02 enter 1 Trunk Name In 35 02 03 enter 0 Should the SMDR report display the trunk name or the date and trunk number Date and Trunk Number In 35 02 03 enter 1 In 35 02 14 enter 0 In 35 02 14 enter 1 Enter 0 to disable the following repor...

Page 486: ...nsion names or numbers In 35 02 19 enter 1 In 35 02 09 enter 0 In 35 02 10 enter 0 Should the SMDR report include information when all lines in a group are busy and a user tries to access the group Should the DID table name be displayed for incoming DID calls Should the SMDR report display the Caller ID when an incoming DID number is transferred to an outgoing trunk Continued on next page Extensio...

Page 487: ...eport include the trunk port names received number dialed for ANI DNIS and DID trunks or both In 35 02 16 enter 1 Both In 35 02 16 enter 2 In 35 02 17 enter 0 Should the SMDR report include the Account Code or Caller ID name Account Code In 35 02 17 enter 1 Caller ID name In 35 02 18 enter 0 Should the Caller ID Name appear on the same line as the call record In 35 02 18 enter 1 Selecting this opt...

Page 488: ...lity Terminals All display Multiline Terminals Required Component s None Related Features Directory Dialing Name Storing Guide to Feature Programming Program Number Program Name Default 11 11 22 Service Code Setup for Setup Entry Operation Extension Name Programming 800 15 01 01 Basic Extension Data Setup Extension Name STA 200 327 No Setting 15 07 01 Programmable Function Keys Refer to Programmin...

Page 489: ...g up Table 1 41 Keys for Entering Names Use this keypad digit When you want to 1 Enter characters 1 _ Á À Â Ã Å Æ Ç É Ê ì ó 0 2 Enter characters A C a c 2 3 Enter characters D F d f 3 4 Enter characters G I g i 4 5 Enter characters J L j l 5 6 Enter characters M O m o 6 7 Enter characters P S p s 7 8 Enter characters T V t v 8 9 Enter characters W Z w z 9 0 Enter characters 0 ô õ ú å ä æ ö ü α ε θ...

Page 490: ... of Service does not al low Extension Data Swap busy tone is heard If the destination extension entered is not a valid extension busy tone is heard The following user setting data is relocated with the extension All other user setting data is either not relocated or cleared DND Call Forwarding Memo Dial Last Number Dial History Saved Number Dial Incoming History Mute LED Status VM MW LED Status Re...

Page 491: ...ns Program 21 02 Trunk Group Routing for Extensions Program 21 04 Toll Restriction Class for Extensions Program 21 07 Toll Restriction Override Password Setup Program 21 10 Dial Block Restriction Class Per Extension Program 21 11 Extension Ringdown Hotline Assignment Program 21 13 ISDN Calling Party Number Setup for Extensions Program 21 15 Individual Trunk Group Routing for Extensions Program 21 ...

Page 492: ... enabled and one of the extensions is busy no additional calls can be received or placed from either telephone Tandem Ringing can support up to 128 pairs of Tandem Ringing extensions The extension user which enables Tandem Ringing is the master while the slave telephone is the extension entered by the user while setting up the feature A slave telephone ignores the settings for DND and follows the ...

Page 493: ...2 Dial 744 OR Press the Tandem Ringing key Program 15 07 or SC 851 80 3 Dial 1 to set the feature 4 Enter the extension number to be considered the slave telephone the telephone that rings when the master extension rings A confirmation tone is heard if Speaker was used 5 Press Speaker to hang up if the key is lit While the feature is active if either the master or slave telephone is on a call no c...

Page 494: ...ammed Transfer key Method B Tandem Trunking with Transfer Key This method allows an extension user to easily set up an Unsupervised Conference with a call they have placed on Hold It uses a uniquely programmed Transfer key to set up a tandem call Method C Automatic Tandem Trunking on Hang Up This method allows an extension user to easily set up an Unsupervised Conference without having to place th...

Page 495: ...abled to detect the Continue Disconnect code The Continue Disconnect code is not accepted while dialing a trunk Continue Disconnect codes do not work if all receivers are busy A trunk can be set up to automatically tandem trunk forward to an outside telephone number or Speed Dial System Group Dialing bin Other programmed options for incoming and outgoing calls can affect how calls are handled Refe...

Page 496: ...tions Hold Transfer Service Trunk to Trunk Transfer Restriction COS 01 15 0 20 11 21 Class of Service Options Hold Transfer Service Restriction for Tandem Trunking on Hang Up COS 01 15 0 20 11 22 Class of Service Options Hold Transfer Service Restricted Unsupervised Conference COS 01 15 0 20 13 08 Class of Service Options Supplementary Service Conference COS 01 15 1 20 13 10 Class of Service Optio...

Page 497: ... 08 System Timers for VRS DISA Long Conversation Disconnect Time 15 seconds 81 01 03 COT Initial Data Setup Clear Signal Open Loop Detection Time 59 295ms Method C Tandem Trunking on Hang up Program Number Program Name Default 14 01 04 Basic Trunk Data Setup Transmit Gain Level for Conference and Transfer Calls 32 0dB 14 01 05 Basic Trunk Data Setup Receive Gain Level for Conference and Transfer C...

Page 498: ... and Name Transfer Destination Number not assigned 13 04 05 Speed Dialing Number and Name Incoming Ring Pattern 0 14 01 04 Basic Trunk Data Setup Transmit Gain Level for Conference and Transfer Calls 32 0dB 14 01 05 Basic Trunk Data Setup Receive Gain Level for Conference and Transfer Calls 16 8dB 14 01 13 Basic Trunk Data Setup Trunk to Trunk Transfer 0 20 06 01 Class of Service for Extensions Al...

Page 499: ...etup Basic Tone Number 0 33 0 No Tone 33 Default Time Slot Operation Method A Tandem Trunking from Conference To set up a Tandem Call 1 Place or answer first trunk call 2 Press Conf softkey or DND CONF key 3 Place or answer second trunk call 4 To set up the tandem call press Conf softkey or DND CONF key twice This sets up a Conference between you and both outside parties 5 Press Transfer OR Press ...

Page 500: ...Program 11 10 26 must be used by an extension other than the originating extension Single Line Telephone To set up a Tandem Call 1 Place or answer first trunk call 2 Press hookflash and dial 826 3 Place or answer second trunk call 4 To set up the tandem call press hookflash and dial 8 5 Hang up This sets up a Conference between both outside parties Method C Tandem Trunking on Hang up To set up a T...

Page 501: ...sconnect the Conference Forced Trunk Disconnect i e Press the line key or 9 plus the trunk num ber 724 or the service code set of Forced Trunk Disconnect in Program 11 10 26 To set and change the destination of the Automatic Tandem Trunk call 1 Dial service code 835 or the service code set for Set Destination for Automatic Trunk to Trunk Transfer 2 Dial the desired trunk number Trunk Number 001 12...

Page 502: ...erminals Required Component s None Related Features Call Waiting Camp On Data Line Security Guide to Feature Programming Program Number Program Name Default 11 12 03 Service Code Setup for Service Access Override Off Hook Signaling 809 11 16 04 Single Digit Service Code Setup Intercom Off Hook Signaling 15 02 12 Multiline Telephone Basic Data Setup Off Hook Ringing 0 15 07 01 Programmable Function...

Page 503: ...one 10 seconds 80 01 01 39 Service Tone Setup Basic Tone Number 0 255 0 Endless 80 01 02 39 Service Tone Setup Ring Busy Tone 0 33 0 No Tone 33 Default Time Slot Operation To send Off Hook signals to an extension busy on a call Your extension may send Off Hook signals automatically 1 Dial 809 Program 11 12 02 OR Press the Off Hook Signaling key Program 15 07 01 code 33 You hear Ring Busy Tone The ...

Page 504: ...st record is deleted to allow the new record to be saved If connected to the output device the reports print hourly If not connected and the data is not output at the end of the hour the traffic data is overwritten by new incoming data The traffic data is lost if power failure occurs Traffic Reports require connection to the serial connector on the CPU Additional programming and a customer provide...

Page 505: ...l 90 20 01 Traffic Report Data Setup Call Traffic Output 0 90 20 03 Traffic Report Data Setup All Line Busy Output 0 90 20 04 Traffic Report Data Setup DTMF Receiver Busy Output 0 90 20 05 Traffic Report Data Setup Dial Tone Detector Busy Output 0 90 20 06 Traffic Report Data Setup Caller ID Receiver Busy Output 0 90 20 07 Traffic Report Data Setup Voice Mail Channel All Busy Output 0 90 20 09 Tra...

Page 506: ... the user at extension 204 would have to press the Transfer key again before hanging up Each method has advantages Automatic On Hook Transfer makes transferring calls easier However users have to be more aware of how they handle their calls on Hold Without Automatic On Hook Transfer extending a call becomes a two step operation but separate from placing calls on Hold Prevent Recall of Transferred ...

Page 507: ...ither extension becomes free in the Transfer Recall Time the call recalls the transferring extension With Transfer to Busy Extensions disabled Program 24 02 02 0 you must also set Program 20 09 07 for the extensions COS to 0 to disable call queuing and Program 20 13 06 to set Automatic Off hook Signaling to manual An existing call can be transferred into a conference call Meet Me Paging Transfer a...

Page 508: ...up Administrative for Special Access Transfer to Incoming Ring Group not assigned 15 02 05 Multiline Telephone Basic Data Setup Transfer Key Operation Mode 0 15 02 24 Multiline Telephone Basic Data Setup Conference Key Mode 0 15 07 01 Programmable Function Keys Refer to Programming Manual 20 02 04 System Options for Multiline Telephones Retrieve the Line After Transfer 0 20 03 01 System Options fo...

Page 509: ...ptions Supplementary Service Barge In Tone Display Intrusion Tone COS 01 15 1 20 13 32 Class of Service Options Supplementary Service Deny Multiple Barge Ins COS 01 15 0 20 14 11 Class of Service Options For DISA DISA Tie Trunk Barge In COS 01 15 0 20 18 07 Service Tone Timers Intrusion Tone Repeat Time 0 seconds 21 01 03 System Options for Outgoing Calls Trunk Interdigit Time External 10 seconds ...

Page 510: ...pressing hookflash If a call has been transferred and the SLT user has hung up the handset the call can be retrieved by dialing and the extension number to which it had been transferred If you do not want to screen the call hang up without making an announcement To answer a call ttransferred to your extention 1 Lift the handset or press Speaker when a co worker announces the call Transferring with...

Page 511: ...s not go through Re trieve the call by pressing the flashing line key or hang up and the call recalls the extension 3 The transferred call is incorporated into the conference call The callers hear the Barge In tone if enabled in Program 20 13 17 If a call is transferred into a Barge In Conference an existing 2 party call into which an extension user has used the Barge In feature to join the Confer...

Page 512: ... WATS Least Expensive DDD Most Expensive Outbound Call First Choice Second Choice Third Choice Conditions DISA Program 25 10 have separate Trunk Group Routing programs The system uses Trunk Group Routing programming Program 14 06 when setting up Ringing Line Preference Use trunk group programming to set the order in which users access trunks within a specific trunk group Dialing 9 activates ARS ov...

Page 513: ...26 assigned with option 7 access incoming and outgoing access and access when trunk is on Hold Access Map 2 126 Trunk Ports 1 126 assigned with option 0 access No access 15 06 01 Trunk Access Map for Extensions 1 15 07 01 Programmable Function Keys Refer to Programming Manual 21 02 01 Trunk Group Routing for Extensions 1 21 15 01 Individual Trunk Group Routing for Extensions 0 23 03 01 Universal A...

Page 514: ...ks of the same type should be placed in the same trunk group These trunk groups must then be assigned to a DID Translation Table Trunks ring extensions according to Ring Group programming Default Settings All trunks are in group 1 System Availability Terminals All Stations Required Component s None Related Features Abbreviated Dialing Speed Dial Automatic Route Selection ARS F Route Central Office...

Page 515: ... 13 01 Loop Keys Outgoing Option 0 Programming Function Key No 01 24 15 13 02 Loop Keys Incoming Option 0 Programming Function Key No 01 24 20 02 02 System Options for Multiline Telephones Trunk Group Access Key Operating Mode 0 20 29 01 Timer Class for Extension Day Night Mode 1 8 Class Number 0 20 31 04 Timer Class Timer Assignment Intercom Interdigits Time Intercom I D Timer 10 seconds 21 01 02...

Page 516: ...r that the requests were left Conditions With Automatic Route Selection ARS Trunk Queuing automatically queues for the least costly route A user can camp on or leave a callback request for an extension Other programmed options for outgoing calls can affect how a call is placed Check or program these options as needed e g access line etc Using a Programmable Function Key can simplify the trunk queu...

Page 517: ...00 seconds Operation To queue for a busy trunk 1 Try to access the busy trunk 2 Dial 850 or press Trunk Queuing Camp On key Program 15 07 or SC 851 35 3 Hang up to leave a Trunk Queuing request OR Wait Off Hook to Camp On to the trunk To answer when Trunk Queuing calls you back 1 Lift the handset To cancel a Trunk Queuing Camp On request 1 At the multiline terminal press idle Speaker OR At the sin...

Page 518: ...dle members of a UCD Department Calling group The call continues to cycle until it is answered or the calling party hangs up However if the next station in the cycle is busy when a new call comes in the call queues to the busy agent New calls do not hunt past a busy agent Busy or Not Answered A call to the pilot number cycles through the idle members of a UCD Department Calling group The call cont...

Page 519: ... 3 CALL Telephone on a call Telephone on a call Telephone on a call Priority 1 Priority 2 Priority 3 CALL Priority 1 Priority 2 Priority 3 Figure 1 37 Uniform Call Distribution UCD Priority Call Routing ISSUE 1 0 SL1000 U Features and Specifications Manual 1 511 ...

Page 520: ...Terminals All Stations Required Component s PZ VM21 and VRS Compact Flash for Delay Announcements CALL 1 CALL 2 CALL 3 CALL 4 Figure 1 38 Uniform Call Distribution UCD Circular Routing ISSUE 1 0 SL1000 U Uniform Call Distribution UCD 1 512 ...

Page 521: ...riction for STG 0 16 01 09 Department Group Basic Data Setup Department Hunt ing No Answer Time 15 seconds 16 01 10 Department Group Basic Data Setup Enhanced Hunt Type 0 16 02 01 Department Group Assignment for Extensions Refer to Programming Manual 16 03 01 Secondary Department Group not assigned 20 06 01 Class of Service for Extensions All extension port Class 1 20 09 07 Class of Service Option...

Page 522: ...group department To log out of your UCD Depatment Calling Group While you are logged out UCD Department Calling cannot route calls to your extension 1 Press the Speaker key 2 Dial 750 and 1 OR Press Uniform Call Distribution Log In key Program 15 07 or SC 851 46 The key lights while you are logged out To log back in to your UCD Department Calling Group While you log back in Uniform Call Distributi...

Page 523: ...k and have entered the service code when programming any function Default Settings None System Availability Terminals All Terminals Required Component s None Related Features Abbreviated Dialing Speed Dial Clock Calendar Display Time and Date Code Restriction Toll Restriction One Touch Calling Programmable Function Keys Guide to Feature Programming None Operation None ISSUE 1 0 SL1000 U Features a...

Page 524: ...PC Attendant do not show up as a second call in the CTI application Calls on Virtual Extension keys cannot be put in Personal Park if Program 15 18 01 is set to Land on the key 1 If multiple CAR SIE VE keys are ringing on a station at the same time the CAR SIE VE key on the lowest Line Key is answered first Virtual Extension Keys assigned as code 03 do not support Voice Mail Message Indication on ...

Page 525: ...5 01 01 Basic Extension Data Setup Extension Name STA 200 327 No Setting 15 02 21 Multiline Telephone Basic Data Setup Virtual Extension Access Mode when idle Virtual Exten sion key pressed 2 15 02 30 Multiline Telephone Basic Data Setup Toll Restric tion Class 1 15 07 01 Programmable Function Keys Refer to Programming Manual 15 08 01 Incoming Virtual Extension Ring Tone Setup 0 Tone Pattern 1 15 ...

Page 526: ... the flashing Virtual Extension key OR Go off hook Program 20 10 08 needs to be set to on 1 for extension Class of Service To place a call to a Virtual Extension 1 Go off hook 2 Dial the Virtual Extension or press the Virtual Extension key The operation depends on the setting in Program 15 02 21 To place a call from a Virtual Extension 1 Press the Virtual Extension key The operation depends on the...

Page 527: ...time for Delayed Ring or Skip to step 10 9 Dial the mode number in which the key delay rings 1 Day 1 2 Night 1 3 Midnight 1 4 Rest 1 5 Day 2 6 Night 2 7 Midnight 2 8 Rest 2 10 Press Speaker ISSUE 1 0 SL1000 V Features and Specifications Manual 1 519 ...

Page 528: ...e user s or a co worker s mailbox After the Transfer goes through the caller can leave a message in the mail box Voice Mail Queuing When accessing the voice mail the system provides a voice mail queue If all the voice mail ports are busy any calls trying to get to the voice mail are placed in queue As the voice mail ports become available the calls are connected to the voice mail in the order in w...

Page 529: ...ransfer Message User is transferring a call to VM Record a message to be placed in mail box of extension YYY Up to four digits Default not assigned Record Message for Called Extension QVM Record a message to be placed in mail box of extension YYY Store source exten sion number XXX for automatic reply feature 45 04 04 Forward All 3UUUZZZ Up to four digits UUUZZZ Up to four digits ZZZ Forward All Ex...

Page 530: ... PZ VM21 board for Voice Response System VRS Ring Group calls do not follow extension call forwarding to voice mail Only one Voice Mail system can be installed in an SL1000 system Analog or Digital but not both in same system This restriction is because only one Department Group can be assigned for Voice Mail If installing an Analog Voice Mail System any Analog station port SLT port can be assigne...

Page 531: ...hone Basic Data Setup Voice Mail Message Wait Lamp Color 1 15 02 38 Multiline Telephone Basic Data Setup Voice Mail Message Wait Lamp Cycle 3 15 03 01 Single Line Telephone Basic Data Setup SLT Signaling Type 1 15 03 03 Single Line Telephone Basic Data Setup Terminal Type 0 15 03 09 Single Line Telephone Basic Data Setup Caller ID Function For External Module 0 15 03 16 Single Line Telephone Basic...

Page 532: ...l Call Forwarding COS 01 15 1 20 13 01 Class of Service Options Supplementary Service Long Conversation Alarm COS 01 15 1 20 13 02 Class of Service Options Supplementary Service Long Conversation Cutoff Incoming COS 01 15 0 20 13 03 Class of Service Options Supplementary Service Long Conversation Cutoff Outgoing COS 01 15 0 20 13 04 Class of Service Options Supplementary Service Call Forward DND O...

Page 533: ...ignment Direct Logon not assigned 45 04 03 Voice Mail Digit Add Assignment Transfer Message not assigned 45 04 04 Voice Mail Digit Add Assignment Forward All not assigned 45 04 05 Voice Mail Digit Add Assignment Forward Busy not assigned 45 04 06 Voice Mail Digit Add Assignment Forward RNA not assigned 45 04 07 Voice Mail Digit Add Assignment Remote Logon not assigned 45 04 08 Voice Mail Digit Add...

Page 534: ...tor Setup Min Detection Level 0 15 Type 1 DT 15 25dBm Type 2 BT 15 25dBm Type 3 RBT 15 25dBm Type 4 0 Type 5 0 80 04 03 Call Progress Tone Detector Setup S N Ratio Type 1 DT 4 20dB Type 2 BT 4 20dB Type 3 RBT 4 20dB Type 4 0 Type 5 0 80 04 04 Call Progress Tone Detector Setup No Tone Time Type 1 DT 132 3990ms Type 2 BT 132 3990ms Type 3 RBT 132 3990ms Type 4 0 Type 5 0 80 04 05 Call Progress Tone ...

Page 535: ... Voice Mail master number and your mailbox num ber instead You can also use this procedure from your own telephone to call a co worker s mailbox 2 If requested by Voice Mail enter your security code Recording your Call Multiline Terminal To record your active call in your mailbox 1 Press Voice Mail Record key Program 15 07 or SC 851 code 78 You hear two beeps and your Record key flashes The beeps ...

Page 536: ... for the DSS BLF key The enabling or disabling of Voice Mail Indication on BLF enables the station with the message to show up on other telephones It does not enable disable stations from seeing the BLF indication Virtual Extension Keys assigned as code 03 do not support Voice Mail Message Indication on Line Keys Default Setting Not allowed System Availability Terminals All Multiline Terminals Req...

Page 537: ... 3 Hotel DSS 2 WK 30 05 12 DSS Console Lamp Table Hotel Status Code 4 Hotel DSS 3 RW 30 05 13 DSS Console Lamp Table Hotel Status Code 5 Hotel DSS 5 IL 30 05 14 DSS Console Lamp Table Hotel Status Code 6 Hotel DSS 3 RW 30 05 15 DSS Console Lamp Table Hotel Status Code 7 Hotel DSS 6 IW 30 05 16 DSS Console Lamp Table Hotel Status Code 8 Hotel DSS 4 IR 30 05 17 DSS Console Lamp Table Hotel Status Co...

Page 538: ... of the extension you want to appear on the key 6 Press Hold 7 Press Speaker To program a Voice Mail key on a telephone 1 Press Speaker 2 Dial 851 3 Press the key you want to program 4 Dial 77 5 Dial the number of the extension you want to appear on the key 6 Press Speaker ISSUE 1 0 SL1000 V Voice Mail Message Indication on Line Keys 1 530 ...

Page 539: ...ict the ability to record the General Message in an extension Class of Service This allows you to give recording ability to the System Administrator or Communications Manager for example but not any other employee The Message Waiting LED at each telephone flashes when a new General Message is recorded After the extension user listens to the message the Message Waiting LED goes out Park and Page Wh...

Page 540: ...ting Message Using VRS Waiting Message the system can automatically answer an incoming trunk call first either a normal trunk or one designated for a department group to let the outside caller hear a recorded message when the call is not answered in a programmed time With this feature the call keeps ringing at the same destination until it is answered or until other programming takes affect This f...

Page 541: ...g Messages The VRS feature provides the system with Voice Prompting Messages These Voice Prompting Messages tell the extension user the status or progress of their call The following table shows the available Voice Prompting Messages Preamble You can use the Preamble message to set up an Auto Answer with Greeting application When a receptionist answers a call the VRS can play a preamble message su...

Page 542: ...ns Administrator Level VRS General Message Play COS 01 15 1 20 07 15 Class of Service Options Administrator Level VRS General Message Record Delete COS 01 15 1 20 11 15 Class of Service Options Hold Transfer Service VRS Personal Greeting Message Greeting COS 01 15 1 20 13 23 Class of Service Options Supplementary Service Display the Reason for Transfer COS 01 15 0 20 15 11 Ring Cycle Setup VRS Wai...

Page 543: ...ge 60 seconds 24 02 03 System Options for Transfer Delayed Call Forwarding Time 10 seconds 25 01 02 VRS DISA Line Basic Data Setup DISA User ID 1 25 02 01 DID DISA VRS Message Talkie Type 1 Additional Data 1 25 03 01 VRS DISA Transfer Ring Group With Incorrect Dialing 0 25 04 01 VRS DISA Transfer Ring Group With No Answer Busy 0 25 05 01 VRS DISA Error Message Assignment 0 25 06 01 VRS DISA One Di...

Page 544: ...e Call 0 40 10 07 Voice Announcement Service Option Set VRS Message for Caller ID Refuse VRS Msg CID 0 40 11 01 Preamble Message Assignment 0 47 03 02 InMail Group Mailbox Options Master Mailbox Number not assigned Operation VRS Messages To record a VRS message 1 Press Speaker or lift the handset OR At a single line telephone lift the handset 2 Dial 716 3 Dial 7 Record 4 Dial the VRS message numbe...

Page 545: ... Listen 3 Erase 5 Dial the message number 001 100 record the message and press to end recording If you dialed 7 to record you can dial to listen to the message you just recorded If you dialed 5 to listen you can dial 5 and the message number to hear it again or if you want to Record listen to or erase another message go back to step 4 General Message To listen to the General Message Multiline Term...

Page 546: ...tep 1 4 Hang up when you are done Time Date and Station Number Check To check the extension number of any multiline terminal 1 Do not lift the handset or press Speaker 2 Dial 6 for extension number To check the system time and date from any multiline terminal extension 1 Do not lift the handset or press Speaker 2 Dial 8 for time and date Preamble To answer a Preamble call 1 Answer the ringing call...

Page 547: ... must be in the proper format Audio files not recorded in the proper format may not playback on the VRS CFVM CompactFlash The proper format is Bit Rate 64kbps Sampling Size 8 bits Channel 1 Mono Sampling Rate 8 KHz Audio Format CCiTT A law μ law User Pro Access There are two different User Pro logins available to make changes to audio files on the InMail VRS CF but only one allows changes to be ma...

Page 548: ...Recorded message NNN Message number three digits YYYY Year MM Month 1 12 DD Date 1 31 HH Hour 00 23 MM Minute 00 59 SS Second 00 59 Conditions Uploading audio files to any type of Call Routing box and Group mailboxes are not supported Auto attendant and group mailbox greetings cannot be uploaded or deleted in the End User WebPro inter face Uploading audio files to any type of Call Routing box and ...

Page 549: ...the message is deleted using the User Pro interface the MWI of the mailbox will NOT be cancelled The largest allowed upload file size is approximately 1MB Files larger than this cannot be uploaded There is no size limitation when downloading audio files User Pro does not check the uploaded file for correct naming format i e BTNNN_YYYYMMDD_H HMMSS wav The file name will be automatically changed whe...

Page 550: ...ded is being used by another session either PC or telephone The selected file has already been deleted When the file selected for download has already been deleted The file is being used by another session Please try again later When the file selected for deletion is being used by another session The selected file has already been deleted When the file selected for deletion has already been delete...

Page 551: ...to the desired message number The message numbers correspond to the same message number when accessed via the telephone Message 1 is 001 message 2 is 002 and message 3 is 003 etc 5 To delete a message click on the red X to the right of the appropriate message 6 To Upload a message Under Message No enter the message number to be replaced Browse to find the location where the greeting file is stored...

Page 552: ... Smith could then walk to any phone and pick up his call If John doesn t pick up the call the Page periodically repeats VRS Park and Page follows the rules for Personal Greeting for All Calls immediately rerouted This means that Park and Page activates for ringing Intercom calls DID calls and DISA calls It also acti vates for calls transferred from the Automated Attendant Additionally calls from t...

Page 553: ...oup Paging Group Number Speaker 1 Basic 1 Group 1 Speaker 2 Expansion 1 2 Group 2 Speaker 3 Expansion 2 3 Group 3 31 06 01 External Speaker Control Broadcast Splash Tone Before Paging Paging Start Tone 2 31 06 02 External Speaker Control Broadcast Splash Tone After Paging Paging End Time 2 40 10 01 Voice Announcement Service Option VRS Fixed Message 1 40 10 05 Voice Announcement Service Option Par...

Page 554: ... 1 dial 801 01 or for Combined Paging Zone 1 dial 1 1 6 Dial the Park and Page type 2 All Calls 3 Outside Calls Only 7 Press Speaker to hang up or go on hook at the single line telephone To pick up your Park and Page 1 Press Speaker or lift the handset at the single line telephone 2 Dial your extension number To cancel your Park and Page 1 Press Speaker or lift the handset at the single line telep...

Page 555: ...gation is enabled Contrast can be changed by using a Navigation mode Multiline terminal users can further increase station ring volume by pressing the Speaker key and dialing Code 829 Headset volume off hook ringing volume station ringing volume and Speaker volume adjustments are determined by Program 15 02 27 The LCD of the SL1000 terminals provide a volume bar indication while adjusting the foll...

Page 556: ...nging skip to Step 2 2 Press VOLUME or VOLUME To adjust the volume of ringing incoming Paging announcements Handsfree the handset or Background Music 1 Press VOLUME or VOLUME The feature must be active to change the volume Pressing the volume keys when the telephone is idle ad justs the display contrast ISSUE 1 0 SL1000 V Volume Controls 1 548 ...

Page 557: ...ns when an incoming DISA call places an outgoing call and either the inter digit timer expires or the outgoing call is answered If an outside call is transferred to forwarded off premise using an outside trunk the warning tone timer begins immediately This occurs only if either trunk involved in the call is programmed for this feature Program 14 01 17 When transferring a trunk call off premise Pro...

Page 558: ...onversation Conversation Disconnect Code not assigned 20 28 03 Trunk to Trunk Conversation Conversation Continue Time 0 second 21 01 01 System Options for Outgoing Calls Seizure Trunk Line Mode 0 21 01 03 System Options for Outgoing Calls Trunk Interdigit Time External 10 seconds 25 07 07 System Timers for VRS DISA Long Conversation Warning Tone Time 30 seconds 25 07 08 System Timers for VRS DISA ...

Page 559: ...code through Program 15 07 or by dialing Service Code 851 or 852 Refer to the Programmable Function Keys feature for more information SECTION 3 USING HANDSFREE The manual assumes each extension has Automatic Handsfree This lets a user just press a line key or Speaker Key to answer or place a call For extensions without Automatic Handsfree the user must Lift the handset or press Speaker for interco...

Page 560: ...Message Waiting 38 833 Set the Automatic Transfer for each trunk line Transfer 834 Cancel the Automatic Transfer for each trunk line Transfer 835 Set the Destination for Auto matic Trunk Transfer Transfer 1 Paging Group Number Make a Combined Page Paging 0 Cancel Call Forwarding Call Forwarding 724 After 001 126 busy Disconnect a call in progress on a trunk Forced Trunk Disconnect 6 Orbit 01 64 Pi...

Page 561: ...roup Routing 02 700 code 0 Use Dial Block Toll Restriction Dial Block 701 code 0 Aa a supervisor use Dial Block Toll Restriction Dial Block 702 Group number 01 32 Set Automatic Transfer Setup for each extension group Transfer 703 Group number 01 32 Cancel Automatic Transfer Setup Transfer 704 Group number 01 32 mode extension Set the destination for Auto matic Transfer Setup for each extension gro...

Page 562: ...p Call 734 Cancel a Wake Up Call for another guest room telephone Hotel Motel Wake Up Call 735 Enable Room to Room Call Restriction for a guest room telephone Hotel Motel Room to Room Call Restric tion 736 Disable Room to Room Call Restriction for a guest room telephone Hotel Motel Room to Room Call Restric tion 737 Change a room telephone Toll Restriction When Checked In level Hotel Motel Toll Re...

Page 563: ...Place an outside call over a trunk group Central Office Calls Placing 02 group 807 Override Do Not Disturb or Call Forwarding Call Forwarding Do Not Disturb 37 808 Step through a Department Group Department Step Calling 36 809 Send a Call Waiting tone to a busy extension Call Waiting 33 810 Break into another extension call Barge In 811 1 ICM or 2 TRK tone 1 8 Listen to the incoming ring choices S...

Page 564: ...ction of a programmable key using 851 service code Programmable Function Keys 852 key code Change the function of a programmable key using 852 service code One TouchSerial Operation 853 bin number Hold Name Hold to store Store Common Abbreviated Dialing numbers Abbreviated Dialing 854 bin number Hold Name Hold to store Store Group Abbreviated Dialing numbers Abbreviated Dialing 856 Answer a call r...

Page 565: ...ral or 02 holiday Change the Music on Hold Tone Music on Hold 882 Route ANI DNIS to the VRS It can also be used to transfer to VRS Transfer Voice Response Service VRS 883 Enable the data communication auto answer mode Data Communications 885 Clear the number saved by Save Number Redial Save Number Redial 894 Split between two calls on a SLT Call Waiting 899 Test Callback operation for a SLT Callba...

Page 566: ...Forwarding Off PremiseDoor Box 822 Call off premise with a Door Box 54 Call Forwarding Do Not Disturb Override 807 Override an extension Call Forward or DND setting 37 Call Waiting Camp On 894 Split switch between calls on an SLT 870 Cancel a Callback request 899 Test Callback operation for an SLT Callback Camp On Trunk Queuing Camp On or leave a Callback for a busy extension or trunk 35 870 Cance...

Page 567: ...Door Box off premise E911 886 Turn off the E911 alarm Flash 3 Flash a trunk from an SLT Forced Trunk Disconnect 724 after 9 001 126 busy Disconnect a call in progress on a trunk Group Call Pickup Pick up a call ringing an extension in your own pickup group except Ring Group calls 24 868 pickup group 1 8 or 1 9 or 01 64 Answer a call ringing a telephone in another pickup group 26 group 869 Answer a...

Page 568: ...ble Room to Room Call Restriction for a guest room Hotel Motel Toll restriction When Checked In 737 Change a room telephone TollRe striction When Checked In level Hotel Motel Room Status 738 Set a room as checked in Hotel Motel Room Status 739 Set room as checked out Hotel Motel Room Status 741 Set a room as available clean from another telephone Hotel Motel Room Status Printouts 742 Request a Roo...

Page 569: ...al tones to a busy extension 33 Paging Combined 1 Zone 1 8 1 Zone 0 Make a combined zone page Make a combined All Call page 19 zone 20 Paging External 803 zone 1 3 803 zone 0 Make an external zone page Make an external All Call page 19 zone 20 Paging Internal 801 zone 1 8 1 9 or 01 32 801 zone 0 or 00 Make an Internal Zone Page Make an internal All Call Page 21 zone or 22 Park 6 orbit 01 64 Park a...

Page 570: ... Automatic Transfer for each trunk line 835 Set the Destination for Automatic Trunk Transfer 702 Group number 1 8 or 01 32 Set Automatic Transfer Setup for each extension group 703 Group number 1 8 or 01 32 Cancel Automatic Transfer Setup 704 Group number 1 8 or 01 32 mode extension Set the destination for Automatic Transfer Setup for each extension group 705 Group number 1 8 or 01 32 Set Delayed ...

Page 571: ...isten or 7 to record Record listen to or erase a VRS Message 850 Camp On to an extension when calling into the system through the VRS 882 Transfer a call to the VRS This can be used also to route ANI DNIS to the VRS Volume Control 829 Check or change ring volume Common Canceling Service Code 9 Use Common Canceling Service Code Function Key Codes by Feature Table 2 4 Function Key Codes by Feature T...

Page 572: ...orward Imme diate to extension or Voice Mail Slowly flashes red 848 Call Forwarding No Answer Code 12 Operation Press key Dest Extension Call Forward No Answer to extension or Voice Mail Slowly flashes red 845 Call Forwarding Do Not Disturb Override Code 37 Operation Call extension Press key Override an extension Call Forwarding or Do Not Disturb None Callback Camp On Trunk Queuing Code 35 Operati...

Page 573: ...lephone in a specific Pickup Group None 868 Hotline Code 01 dest ext Operation Press key Place a call to your Hotline partner Full BLF red for covered ext Headset Operation Code 05 Operation Press key Enable or disable Headset Operation On red when acti vated 788 Hold Code 44 Operation Place or answer call Press key Put a call on System Hold if your tele phone Hold key is reassigned None Code 45 O...

Page 574: ...rk Orbit Fast flash when orbit is busy green at originator red at others Park 6 Pickup 6 Repeat Redial Code 29 Operation Place call and press key Activate Repeat Redial while on a call Fast Flash while system waits to redial Room Monitor Code 39 Operation Press key at destination source ext Activate Room Monitor Dest Fast Flash red Source Hold Flash red Save Number Dialed Code 30 Operation pswd 00...

Page 575: ...y Number To program a key press Speaker dial 851 for 2 digit codes or 852 for 3 digit codes press the key and enter the code e g 48 for Voice Over Use this key For this feature When you Key Lamp Status Also see Srvc Code Note Code 01 dest ext or outside tel Hold Operation Press key Direct Station Selec tion Hotline One Touch Calling Call an extension or outside number using a DSS key Off extension...

Page 576: ...5 Operation Press key Dest Ext Call Forwarding Follow Me Call Forward to extension or Voice Mail Slowly flashes red 846 Code 19 zone 1 3 Operation Press key Paging External Broadcast to an External Paging Zone On red when acti vated 803 zone Code 20 Operation Press key Paging External Broadcast to all External Paging Zones On red when acti vated 803 0 Code 21 zone 1 8 1 9 or 01 32 Operation Press ...

Page 577: ...ode 33 Operation Call ext and receive busy Press key Off Hook Signaling Signal a busy extension None 809 Code 34 Operation Call ext Press key Barge In Barge In on a co worker s conver sation None 810 Code 35 Operation Call busy extension or access busy trunk Press key Callback Camp On Trunk Queuing Leave a Callback request at a busy extension Camping On to a busy exten sion or Queue for a busy tru...

Page 578: ...ext or voice mail number Operation Press key Call Redirect Redirect an incoming call to an extension or voice mail On red when acti vated Flashes when in DND Call Forward Code 50 Operation Press key Account Codes Enter Account Codes None or Code 55 Operation Do not Lift the handset Press key Enter extension number Enter name Press Hold Name Storing Change the name displayed on your display telepho...

Page 579: ... 8 On pattern2 Slow flash pattern3 Fast flash pattern4 709 Code 94 Call Attendant key Operation Press key Call Attendant Use Call Attendant Fast flash when setup for No answer calls Twice blink when setup for Busy calls On when setup for Busy No answer calls Busy 796 No Answer 797 Code 97 Door phone 1 8 Operation Press key Doorphone Use Doorphone access On when Doorphone Busy Fast flash when Door ...

Page 580: ...ey Virtual Extension Keys Virtual Extension Key Place or answer a call from your virtual phantom exten sion or Virtual Extension Key Place or answer a call to your co worker s exten sion Slow Flash red when ringing On red when busy Code 04 orbit 01 64 Operation Place or answer call Press key Park Place a call into or retrieve a call from a Park Orbit Fast Flash when orbit is busy green at origi na...

Page 581: ... Ver 1 0 Note Abbreviated Dialing Speed Dial S Account Code Forced Verified Unverified S Account Code Entry S Alarm S Alarm Reports S Alphanumeric Display S Analog Communications Interface ACI S Answer Hold Automatic Hold S Attendant Call Queuing S Automatic Release S Automatic Route Selection ARS F Route S Background Music S Barge In S Battery Backup System Memory S Battery Backup System Power S ...

Page 582: ...estriction Dial Block S Conference S Conference Remote S Conference Voice Call Privacy Release S Continued Dialing S Data Line Security S Delayed Ringing S Department Calling S Department Step Calling S Dial Pad Confirmation Tone S Dial Tone Detection S Dialing Number Preview S Digital Trunk Clocking S Direct Inward Dialing DID S Direct Inward Line DIL S Direct Inward System Access DISA S Direct S...

Page 583: ...ow Me S InMail Language Setting S InMail Park and Page S InMail Upload Download Audio S Intercom S ISDN Compatibility S Last Number Redial S LCR Least Cost Routing S Line Preference S Long Conversation Cutoff S Loop Keys S Maintenance S Meet Me Conference S Meet Me Paging S Meet Me Paging Transfer S Memo Dial S Message Waiting S Microphone Cutoff S Mobile Extension S Mobile Extension Callback to M...

Page 584: ... Program S Ring Groups S Ringdown Extension Hotline Internal External S Room Monitor S Save Number Dialed S Secondary Incoming Extension S Secretary Call Buzzer S Secretary Call Pickup S Security S Selectable Display Messaging S Selectable Ring Tones S Serial Call S Single Line Telephones S Station Hunt S Station Message Detail Recording S Station Name Assignment User Programmable S Station Reloca...

Page 585: ...sions S Voice Mail Integration Analog S Voice Mail Message Indication on Line Keys S Voice Response System VRS S Voice Response System VRS Upload Download Audio S Voice Response System VRS Call Forwarding Park and Page S Volume Controls S Warning Tone for Long Conversation S ISSUE 1 0 SL1000 Features and Specifications Manual 3 5 ...

Page 586: ...Memo ISSUE 1 0 SL1000 Features Availability by Software Revision 3 6 ...

Page 587: ...Memo ISSUE 1 0 SL1000 Features and Specifications Manual 3 7 ...

Page 588: ...Features and Specifications Manual NEC Corporation ISSUE 1 0 ...

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