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5. Troubleshooting

Express5800/R120f-2E, T120f Maintenance Guide

Chapter 1 Maintenance

5.10

Problem of Bundled Software

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The installer is displayed by a wrong language or resulted in an error

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Is your system environment correct?

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Confirm the settings of

Regional and Language Options

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English (US)

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The problem of NEC ESMPRO ServerAgentService (for Windows)

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For details of NEC ESMPRO ServerAgentService (for Windows), see NEC ESMPRO

ServerAgentService Installation Guide (Windows) in EXPRESSBUILDER.

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The problem of NEC ESMPRO Manager

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For details of NEC ESMPRO Manager, see NEC ESMPRO Manager Installation Guide in

EXPRESSBUILDER or its help.

Summary of Contents for Express5800/T120f

Page 1: ...erver Express5800 Series Express5800 R120f 2E T120f EXP330A EXP331A EXP332A Maintenance Guide Chapter 1 Maintenance Chapter 2 Useful Features Chapter 3 Appendix 10 110 01 104 01 December 2014 NEC Corp...

Page 2: ...nal options connection of peripheral devices and suitable location for this server Chapter 3 Setup System BIOS configurations and summary of EXPRESSBUILDER Chapter 4 Appendix Specifications and other...

Page 3: ...enance 18 2 1 Checking and Applying Updates 18 2 2 Checking Alerts 18 2 3 Checking STATUS LED 19 2 4 Backup 19 2 5 Cleaning 19 2 5 1 Cleaning the server 20 2 5 2 Cleaning the tape drive 20 2 5 3 Clean...

Page 4: ...ting and Clearing the Server 46 7 1 Software Reset 46 7 2 BMC Reset 46 7 3 Forced Shutdown 48 7 4 Clearing BIOS Settings CMOS Memory 49 8 System Diagnostics 52 8 1 Tests 52 8 2 Usage of System Diagnos...

Page 5: ...TUP 135 5 4 2 Advanced menu 136 5 4 3 Quitting LSI Software RAID Configuration Utility 137 5 5 Menu Tree of UEFI Mode 138 5 6 Procedures for Using Configuration Utility in UEFI Mode 141 5 6 1 Create a...

Page 6: ...endix 185 1 POST Error Message 186 2 List of Windows Event Logs 202 3 Accessing Data for Electric Power Temperature and Processor Utilization 215 3 1 Windows 215 3 1 1 Power consumption 215 3 1 2 Inta...

Page 7: ...l indicates the presence of a hazard if the instruction is ignored An image in the symbol illustrates the hazard type Prohibited Action This symbol indicates prohibited actions An image in the symbol...

Page 8: ...icates items that must be confirmed when handling hardware or operating software Tips Indicates information that is helpful to keep in mind when using this server Optical disk drive This server is equ...

Page 9: ...ed information Notations in this document Official names of Windows Windows Server 2012 R2 Windows Server 2012 R2 Standard Windows Server 2012 R2 Datacenter Windows Server 2012 Windows Server 2012 Sta...

Page 10: ...of the United States and other countries Adaptec its logo and SCSI Select are registered trademarks or trademarks of Adaptec Inc of the United States Avago LSI and the LSI Design logo are trademarks...

Page 11: ...roducts derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING B...

Page 12: ...NTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL...

Page 13: ...AIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOTLIMITED TO PROCUREMENT OF SUBSTITUT...

Page 14: ...this document contact your sales representative 5 Regardless of article 4 NEC Corporation assumes no responsibility for effects resulting from your operations 6 The sample values used in this documen...

Page 15: ...t information about the location where a failure occurred and its cause if the server malfunctions See this section in case of a failure 5 Troubleshooting Describes how to identify the causes of probl...

Page 16: ...power plug before installing or removing the server CAUTION Be sure to observe the following precautions to use the server safely Failure to observe the precautions may cause burns injury and propert...

Page 17: ...er outlet 4 Disconnect all the cables from the server 5 Pack the server securely to protect from damage shock and vibration Important If this server and internal optional devices are suddenly moved fr...

Page 18: ...s on our website We recommend you to apply the latest update always NEC corporate site http www nec com Support Downloads NEC also provides ExpressUpdate that helps you to download and install the upd...

Page 19: ...end that you periodically back up the data on HDD If a RAID array has been configured on your system back up the RAID configuration data We also recommend that you back up it after a rebuilding proces...

Page 20: ...r and squeeze it firmly 5 Rub off stains on the server with the cloth prepared in step 4 6 Soak a soft cloth in water squeeze it firmly and wipe the server with it once again 7 Wipe the server with a...

Page 21: ...occurred follow the steps below 1 Check if the power cord and cables to other products are properly connected 2 See Chapter 1 5 Troubleshooting If you find a symptom similar to your problem take the a...

Page 22: ...e Important Do not reset during dumping memory or restarting the server even if the message of virtual memory shortage appears 4 1 Collecting Event Logs To collect the various event logs of the server...

Page 23: ...4 Collecting Failure Information Express5800 R120f 2E T120f Maintenance Guide 23 Chapter 1 Maintenance 2 Click Control Panel from Settings 3 Click System and Security of Control Panel...

Page 24: ...pplication records events related to running applications Security records events related to security System records events that occur in Windows system components 5 Click Save All Events As from Acti...

Page 25: ...r from Control Panel 2 Select the type of log in Windows Logs Application records events related to running applications Security records events related to security System records events that occur in...

Page 26: ...em error or stall occurs restart the system and then follow the procedure below 4 2 1 Windows Server 2012 R2 Windows Server 2012 1 Click Search on Charms Bar You can also use Run feature by right clic...

Page 27: ...For details see Chapter 1 7 2 How to Create a User Mode Process Dump File in Installation Guide Windows 4 4 Collecting Memory Dump If an error occurs the dump file will be saved to acquire necessary i...

Page 28: ...for the server Use the power cord that comes with the server Additionally check the power cord for broken shield or bent plugs Make sure the power breaker for the connected power outlet is on If the...

Page 29: ...k if the value specified for Power Threshold Pa is appropriate for normal startup To operate the server with Shutdown System being enabled the value of Power Threshold Pa must be fully considered 5 2...

Page 30: ...ile Failed to get the parameters of a file Failed to write a file Failed to copy a file An undefined error occurred Contact your sales representative The following message appears after the Update com...

Page 31: ...partition created for installing the OS create a new partition again and then restart the installation Unable to install OS Is the hard disk drive properly installed Make sure that the hard disk driv...

Page 32: ...you check the precautions for installation For installing OS see Installation Guide Windows A product key is not requested Did you use the backup DVD ROM You do not need to type the product key when i...

Page 33: ...N cable properly connected If the LAN cable is not connected Windows is installed in workgroup setting not in domain setting After the OS is started join the domain by using Control Panel The followin...

Page 34: ...tion of Windows Server 2012 R2 An application error is recorded in event log after restarting Ignore this event log because it does not affect system operation Unable to start from OS Installation Dis...

Page 35: ...ller properly Is the RAID controller mounted on the PCI slot for which the mounting is restricted Check the mounting restrictions of the server and then mount the RAID controller on the correct slot A...

Page 36: ...se Windows Server 2008 R2 or Windows Server 2008 with the unauthenticated license Choose Get genuine now and proceed license authentication The above message is an example of request for license authe...

Page 37: ...atically rebuild the RAID array Did you wait for sufficient time until the hard disk drive was replaced Follow the steps below to use the auto rebuilding feature 1 Remove a failure HDD 2 Wait for at l...

Page 38: ...en battery is being refreshed Check cache mode current value about 12 hours later Reconstruction Displayed when battery is being reconstructed Check cache mode current value after reconstruction compl...

Page 39: ...ally See Universal RAID Utility User s Guide in EXPRESSBUILDER for more information DISK LED flashes Does DISK LED flash frequently even while the hard disk drive is not accessed Ignore the flashing W...

Page 40: ...comes with the device to install its driver Is option board setting correct Refer to the manual that comes with the board for details to specify I O port address and other settings correctly The keybo...

Page 41: ...al time In this case use NTP server or disable Windows Time Service Unable to connect to a network Is the cable connected properly Securely connect the proper cable to the network port on the rear of...

Page 42: ...Explorer and double click the icon of the set DVD drive Some menu items are grayed out Is your system environment correct Some software requires administrator privilege or needs to be operated on the...

Page 43: ...m the settings of Regional and Language Options Set the language settings of each tab to English US The problem of NEC ESMPRO ServerAgentService for Windows For details of NEC ESMPRO ServerAgentServic...

Page 44: ...sk using the eject button Eject the disk in the following steps 1 Press the power switch to turn off the server POWER SLEEP LED is off 2 Use a 100 mm long metal pin that is 1 2 mm in diameter or uncoi...

Page 45: ...tall the OEM drivers copy the files under the following folder in EXPRESSBUILDER to removable media For the onboard RAID controller LSI Embedded MegaRAID Windows Server 2012 R2 010 win winnt oemfd ws2...

Page 46: ...that no processing is in progress when resetting the server 7 2 BMC Reset Press BMC RESET Switch only if a problem occurs in EXPRESSSCOPE Engine 3 BMC Do not press this switch usually To reset the BMC...

Page 47: ...7 Resetting and Clearing the Server Express5800 R120f 2E T120f Maintenance Guide 47 Chapter 1 Maintenance R120f 2E T120f BMC RESET Switch BMC RESET Switch...

Page 48: ...old POWER Switch of the server for at least four seconds The power is forcibly turned off To turn on the power back again wait at least 30 seconds after turning off the power Note If the remote power...

Page 49: ...You can also clear the password of BIOS Setup Utility SETUP by using the jumper switch Tips Use BIOS Setup Utility SETUP usually to return the settings to the factory settings To clear the password o...

Page 50: ...nd Regulatory Notices Make sure to complete installation Do not get your fingers caught Avoid installing under extreme temperature conditions Important Take anti static measures before operating the s...

Page 51: ...al Devices in User s Guide to remove Top Cover or Side Cover 2 Confirm the position of Clear Password Jumper 3 Change the jumper switch from Protect to Clear 4 Reassemble the server and press POWER Sw...

Page 52: ...nostics After turning off the server or restarting the server run System Diagnostics as follows 1 Run EXPRESSBUILDER and choose Tool menu from Boot Selection Menu See Chapter 2 6 Details of EXPRESSBUI...

Page 53: ...e window Test summary window Shows the results of each test Move the cursor and press Enter key on the cursor line to display the details of the test If an error is detected by System Diagnostics the...

Page 54: ...tics completion screen of the above diagnostics Device List Shows a list of connected devices Log Info Shows the log information of the diagnostics To save it connect FAT formatted removable media and...

Page 55: ...on a display and other peripheral devices and then turn on the server 2 Press F4 key while the message below is displayed Press F2 SETUP F3 Internal flash memory F4 ROM Utility F12 Network 3 Keyboard...

Page 56: ...requires Off line Maintenance Utility occurs After starting up Off line Maintenance Utility the following features are available to run IPMI Information Viewer Displays System Event Log SEL Sensor Da...

Page 57: ...gement LAN port If Shared BMC LAN feature is used connect the LAN cable to the corresponding LAN connector To use the remote KVM Remote Management Extension License N8115 04 is mandatory You can also...

Page 58: ...tion Describes the RAID configuration utility installed in the server 6 Details of EXPRESSBUILDER Describes the EXPRESSBUILDER attached to the server 7 EXPRESSSCOPE Engine 3 Describes EXPRESSSCOPE Eng...

Page 59: ...P F3 Internal Flash Memory F4 ROM Utility F12 Network a different message may appear depending on the environment If you press F2 SETUP will start after POST and the Main menu appears You can also sta...

Page 60: ...t a display language for SETUP If you run SETUP with BIOS Redirection Port enabled other than Disabled English is automatically selected At that time you cannot change setting of System Language If BI...

Page 61: ...e menus that show a to their left select a menu and press the Enter key to display its submenu When UEFI is selected for Boot Mode When Legacy is selected for Boot Mode Note The Network Stack Configur...

Page 62: ...Adjacent Cache Line Prefech Disabled Enabled Set the optimal access from memory to cache to either Enabled or Disabled Execute Disable Bit Disabled Enabled Enable or disable Execute Disable Bit featur...

Page 63: ...x and VT d The X2APIC feature must be enabled when using an OS shown below Windows Server 2012 Windows Server 2012 R2 The X2APIC feature must be disabled when using an OS shown below Windows Server 2...

Page 64: ...when the processor 1 supports Intel 64 architecture Hyper Threading Display only Supported is shown when the processor 1 supports Hyper Threading Technology Processor 2 CPUID Display only Shows the ID...

Page 65: ...or disable the Enhanced Intel SpeedStep R Technology feature This option is displayed only when the installed processor supports this feature Energy Performance Performance Balanced Performance Balan...

Page 66: ...should take precedence over the I O workload Uncore Frequency Scaling Disabled Enabled Enable or disable the feature that adjusts the Uncore operating frequency dynamically Uncore Frequency Coordinat...

Page 67: ...degraded Memory Retest No Yes When this option is set to Yes error information on memory is cleared and all DIMMs are reconfigured at the next startup No is automatically selected after DIMMs are rec...

Page 68: ...his option is available when Disabled is selected for Cluster On Die Memory RAS Mode Independent Mirroring Lock Step Sparing Specify the memory RAS mode See Chapter 2 Memory RAS Feature in User s Guid...

Page 69: ...e sparing feature is available in the current memory configuration and Sparing is specified for Memory RAS Mode Lock Step Display only Supported is shown when the Lock Step feature is available in the...

Page 70: ...tate Power Management When Auto is selected an appropriate level is automatically specified AER Support Disabled Enabled Enable or disable the feature that allows the OS to control PCIe Advanced Error...

Page 71: ...ed for Boot Mode LAN Controller Disabled Enabled Enable or disable the onboard LAN controller This option is fixed to Enabled if Shared LAN is set to Enabled for off line tools LANX Option ROM Scan Di...

Page 72: ...Auto 2 5 GT s 5 0 GT s Specify the upper limit of the link speed of onboard PCI devices PCIXX Slot Link Speed Limit 2 5 GT s 5 0 GT s 8 0 GT s Specify the upper limit of the link speed of the PCI dev...

Page 73: ...essor configuration QPI Frequency Limit Auto 6 4 GT s 8 0 GT s 9 6 GT s Specify the upper limit of the QPI link speed VT d Disabled Enabled Enable or disable Intel R Virtualization Technology for Dire...

Page 74: ...on the left move the cursor to it and then press the Enter key to show its submenus For details about the options see the table below Option Parameter Description SATA Information SATA Mode Disabled...

Page 75: ...ATA Information submenu For details about the options see the table below Option Parameter Description SATA Port0 Display only Shows a device connected to each port Not Present is shown when no device...

Page 76: ...n the Start Unit command is issued to a USB device Controller Timeout 1 sec 5 sec 10 sec 20 sec Specify the timeout period when the Control Bulk or Interrupt Transfer command is issued to the USB Cont...

Page 77: ...Serial Port Configuration submenu From the Advanced menu select Serial Port Configuration and then press the Enter key to display the menu screen shown below From BIOS Redirection Port select Serial P...

Page 78: ...that supports this feature must be connected If the connected device does not support this feature the serial ports will fail to return from halt state Console Redirection Settings BIOS Redirection P...

Page 79: ...creen shown below For details about the options see the table below Option Parameter Description Network Stack Disabled Enabled Enable or disable UEFI Network Stack If this option is set to Enabled th...

Page 80: ...ter Description iSCSI Initiator Name Alphanumeric character between 4 and 223 Specify the name of the iSCSI Initiator The initiator name must be IQN format iSCSI Qualifier Name The menu items below ca...

Page 81: ...0f Maintenance Guide 81 Chapter 2 Useful Features 1 Add an Attempt submenu Note A MAC address is displayed when the onboard LAN controller or the UEFI driver for the PCI device is loaded Option Parame...

Page 82: ...n Establishing Timeout 100 16000 20000 Specify the timeout time in msec for iSCSI connection OUI format ISID Display only Displays the OUI format ISID Configure ISID 6 digit numerics Specify the lower...

Page 83: ...ecify the authentication type CHAP Type One way Mutual Specify the CHAP type This item is displayed when CHAP is selected for Authentication Type CHAP Name Up to 126 Alphanumeric characters Specify th...

Page 84: ...See MAC XX XX XX XX XX XX submenu 3 Delete Attempts submenu Option Parameter Description Attempt XX Disabled Enabled Select Enabled for an iSCSI attempt you want to delete Commit Changes and Exit Sav...

Page 85: ...ge Attempt Order Specify the priority of iSCSI attempt Press the Enter key to open the pop up window and specify the priority by using or key Commit Changes and Exit Save the current setting and retur...

Page 86: ...d LAN controller or a UEFI driver for a PCI device is loaded The on screen menu depends on the specified UEFI driver Driver Health a Driver Health submenu Option Parameter Description UEFI Driver Name...

Page 87: ...e Enter key to show its submenus Then configure the settings Select Administrator Password or User Password and then press the Enter key to display the screen where you can register change the passwor...

Page 88: ...o set user right is displayed With this password access to SETUP menus is limited The user password can be set when SETUP is started by administrative right or user right Security Configuration Passwo...

Page 89: ...enance Guide 89 Chapter 2 Useful Features 1 Trusted Computing submenu From the Security menu select Trusted Computing and then press the Enter key to display the menu screen shown below If you enable...

Page 90: ...rship TPM Clear Configure TPM operation This option can be selected when TPM State is set to Enabled Current TPM Status Information TPM Enabled Status Display only Shows the current status of TPM TPM...

Page 91: ...ed when a PCIe Uncorrectable error is detected and PCI PERR or SERR is detected FRB 2 Policy Retry 3 Times Disable FRB2 Timer Always Reset Specify how the system should operate if an FRB level 2 error...

Page 92: ...n is set to Disabled OS booting continues regardless of user s response even if an error is detected during POST Memory Error Halt Boot Enable or disable the feature to suppress OS booting when POST d...

Page 93: ...me The power is measured only at the next POST execution This parameter is automatically changed to Disabled after the measurement Always The power is measured at every POST execution One Time is sele...

Page 94: ...play only Shows the serial number of the system Chassis Part Number Display only Shows the part number of the chassis Chassis Serial Number Display only Shows the serial number of the chassis Onboard...

Page 95: ...ion is selectable when AC LINK is set to Power On or Last State Delay Time 45 600 Specify the delay time in unit of seconds The minimum configurable time may be changed from the factory set value The...

Page 96: ...nment to reduce power consumption Factory setting The table below shows the operation of DC power when the AC power is turned off once and then back on in accordance with the AC LINK setting System st...

Page 97: ...e of the keyboard Setup Prompt Timeout 0 65535 Specify the time until F2 is pressed to launch SETUP Boot Mode Legacy UEFI Specify the boot mode Select UEFI for the following OS Windows Server 2012 or...

Page 98: ...The priority of bootable devices in Priorities of that device is determined as follows Devices other than USB device e g SATA device RAID is given higher priority and USB device is given priority nex...

Page 99: ...es and Power Off The SETUP utility closes with all the changes saved in NVRAM After the SETUP utility closes the power of the server is automatically turned off d Discard Changes and Power Off The SET...

Page 100: ...uration 1 If you press the F4 key while the POST is running the Keyboard type selection menu appears Keyboard type selection menu 2 When you select a type of keyboard that is connected to the server t...

Page 101: ...e parameter value for each item select OK to apply the new value to BMC See Chapter 2 2 2 EXPRESSSCOPE Engine 3 for details b ECO You can view or set information concerning ME Management Engine See Ch...

Page 102: ...BMC See Chapter 2 2 3 Configuration Menu for details b Clear SEL You can erase SEL System Event Log of BMC See Chapter 2 2 4 Clear SEL for details c Reset You can reset BMC without changing configura...

Page 103: ...Management You can manage users who use BMC See Chapter 2 2 3 2 User Management for details c Mail Alert You can view E mail alert issued from BMC and change parameter setting See Chapter 2 2 3 3 Mai...

Page 104: ...plex at speed of 100 Mbps 10Mbps Full Connecting by Full Duplex at speed of 10 Mbps 10Mbps Half Connecting by Half Duplex at speed of 10 Mbps Auto Negotiation BMC MAC Address Display MAC Address of BM...

Page 105: ...Enable SSH Port Number Specify the SSH port number 11 22 1 Can be specified if the server supports this feature 2 When set to Shared BMC LAN the BMC LAN port is disabled When set to Shared BMC LAN th...

Page 106: ...Disable User Domain Name Specify the user domain name 5 6 Blank Timeout Specify timeout period for connection with Domain Controller 5 120 Domain Controller Server1 Enable or disable Domain Controlle...

Page 107: ...o 19 ASCII characters can be used excluding blank quotation ampersand question mark equal sign and 4 Privileges are defined as follows Administrator User who has administrator right All operations are...

Page 108: ...2 1 Disable To 2 E Mail Address Specify the mail address of To 2 2 3 Blank To 3 Select Enable Disable of To 3 1 Disable To 3 E Mail Address Specify the mail address of To 3 2 3 Blank From Specify the...

Page 109: ...rt Test Execute test by sending an alert by mail 10 1 When Mail Alert is enabled at least one address should be enabled 2 Can be specified only when To X is set to Enable 3 Up to 255 characters includ...

Page 110: ...ble or disable tertiary receiver 4 Disable IP Address3 Specify the IP Address of tertiary receiver 5 0 0 0 0 Alert Level Alert Level Specify the kind of event to alert Error Warning Error When Error i...

Page 111: ...age Select a keyboard language Japanese JP English US French FR German DE English US Remote Media Encryption Enable or disable encryption Enable Remote CD DVD No Encryption Specify the port number of...

Page 112: ...rage power consumption Watt CPU Throttling Shows Current Maximum Minimum Average CPU throttling rate 2 Memory Throttling Shows Current Maximum Minimum Average memory throttling rate 2 Configuration Ag...

Page 113: ...on Power Optimized Optimize power consumption Performance Optimized Disable CPU Cores Specify the number of cores to be disabled Allowable value is between 0 and Number of maximum cores 1 7 0 1 These...

Page 114: ...y Specify the Authentication Key 4 5 guest Redirection Enable or disable Redirection feature 4 6 Enable 1 When this item is changed to from Overwrite oldest SEL all log records in the SEL Repository a...

Page 115: ...ssing and returns to BMC Configuration menu Enter key Clears SEL 2 5 Reset If you select Reset on EXPRESSSCOPE Engine 3 menu the confirmation message as show below appears Confirmation message Reset E...

Page 116: ...firmation message as show below appears Confirmation message Initialization ESC key Aborts processing and returns to Main menu Enter key Initializes BMC configuration settings and restores the default...

Page 117: ...up data Flash FDD can be used for a temporary data only 3 1 1 Compensation for recorded data NEC does not pay compensation for data recorded on Flash FDD even if the data is lost 3 1 2 Handling Flash...

Page 118: ...D Express5800 R120f 2E T120f Maintenance Guide 118 Chapter 2 Useful Features 3 1 3 Use in EXPRESSBUILDER Connect Flash FDD after Home Menu appears Remove Flash FDD from the server before closing EXPRE...

Page 119: ...er s Guide or NEC ESMPRO Manager online help 4 1 Supported OS The power control feature is available for the following OSs Windows Server 2008 Standard Windows Server 2008 Enterprise Windows Server 20...

Page 120: ...g Windows Server 2008 R2 2012 2012 R2 Ignore the following event when Windows Server 2008 R2 2012 or 2012 R2 is run on the server This event is logged at the normal operation of controlling the server...

Page 121: ...figuration Utility starts Press Ctrl M or Enter to run LSI Software RAID Configuration Utility Tips If you fail to press Ctrl M keys or Enter key or the system proceeds without displaying the followin...

Page 122: ...atures 5 1 1 Quitting LSI Software RAID Configuration Utility To quit the utility press the Esc key on the TOP menu of LSI Software RAID Configuration Utility Select Yes Press CTRL ALT DEL To Reboot T...

Page 123: ...apter Select an adapter Rebuild Rate 30 Percentage of IO for Rebuild Chk Const Rate 30 Percentage of IO for Check Consistency FGI Rate 30 Percentage of IO for Foreground Initialize BGI Rate 30 Percent...

Page 124: ...of Virtual Drive Disk WC Display Write Cache Policy of Virtual Drive Read Ahead Display Read Ahead Policy of Virtual Drive Physical Drive Operation of physical drive Physical Drive Selection Menu Sele...

Page 125: ...nfiguration clears the existing configuration To add configuration to the existing configuration select View add Configuration Note You cannot specify the Virtual Drive capacity on the Easy Configurat...

Page 126: ...New Configuration ARRAY SELECTION MENU screen appears 4 Move the cursor onto the physical device to be included in the disk array and then press the Space key The display for the selected physical dev...

Page 127: ...Press the F10 key to create a virtual drive The Virtual Drives Configure screen appears The figure below shows an example of RAID1 configured with two physical devices xxx xxxGB shows the capacity Uni...

Page 128: ...he unit MB GB or TB used in the Size field 3 Size Specify the size of the virtual drive Up to eight virtual drives can be created per RAID Controller You cannot specify the size for RAID10 4 DWC Disk...

Page 129: ...ation 12 Press the Esc key to return to the TOP menu screen and then select Initialize 13 On the Virtual Drives screen move the cursor to the virtual drive to be initialized and then press the Space k...

Page 130: ...sical device indicating FAIL and then press the Space key to select it The color of FAIL indication for the selected physical device changes to pink 5 Press the F10 key 6 Select Yes to start the rebui...

Page 131: ...then Physical Drive The Objects PHYSICAL DRIVE SELECTION MENU screen appears 4 Move the cursor onto the physical device to be hot spared and then press the Enter key 5 Select Make HotSpare 6 When you...

Page 132: ...u screen and then exit LSI Software RAID Configuration Utility Note To cancel the hot spare setting select Objects and then Physical Drive move the cursor onto the physical device to be canceled for h...

Page 133: ...een appears 3 Move the cursor onto the virtual drive to be checked for consistency and press the Space key The virtual drive is selected 4 Press the F10 key 5 Select Yes to start consistency checking...

Page 134: ...virtual drive to be removed and then press the Delete key Select Yes when the message Want To Delete A VD is displayed 2 Force Online Use this feature to forcibly put a physical device in the FAIL sta...

Page 135: ...erver and wait for POST to proceed After a while the following message appears at the bottom left of the screen Press F2 SETUP F4 ROM Utility Press CTRL P MEBX If you press the F2 key SETUP starts upo...

Page 136: ...ced menu The Advanced menu appears if you move the cursor to the position of Advanced If you select UEFI Driver Configuration and press the Enter key the following submenu appears Select LSI Software...

Page 137: ...e 137 Chapter 2 Useful Features 5 4 3 Quitting LSI Software RAID Configuration Utility To quit the utility press the Esc key on the TOP menu of LSI Software RAID Configuration Utility When the followi...

Page 138: ...on UEFI driver version BIOS Version UEFI BIOS version Change Controller Properties Change of the parameter for the RAID controller Apply Changes Reflecting the change Set Factory Defaults Setting to t...

Page 139: ...ting is Enabled Read Ahead Enable Read Ahead setting View Associated Drives Displays the HDD configuring the Virtual Drive Select Virtual Drive Operations Virtual Drive operation Select Virtual Drive...

Page 140: ...s of the Physical Drives Select Drive Physical Drive selection Start Locate Device dependent Lights on blinks the LED of the slot on which the selected Physical Drive is mounted Stop Locate Device dep...

Page 141: ...ct Virtual Drive Management and then Create Configuration 3 For Select RAID Level on the following screen select the RAID level RAID0 RAID1 or RAID10 Run LSI Software RAID Configuration Utility Create...

Page 142: ...he existing Drive Group The procedures to create the virtual drive in each case are following below Note Up to eight virtual drives can be created For RAID10 only creating a new virtual drive is avail...

Page 143: ...hysical device type is displayed on the following screen select the physical device to be created and select Enable 4 Select all of the physical devices to be created select Apply Changes and then sel...

Page 144: ...ive Size Unit Specify the unit MB GB TB used for Virtual Drive Size 5 4 Disk WC Specify the Disk Write Cache policy Parameter Remarks Enable Write back Disable Write through Recommended For this serve...

Page 145: ...45 Chapter 2 Useful Features 6 When all the settings are completed select Save Configuration Note You may select either of the upper or lower Save Configuration which is provided at two locations 7 Se...

Page 146: ...er 2 Useful Features 4 2 New creation RAID10 1 Select RAID10 for Select RAID Level 2 Select Select Drives under Span1 and then select the device type for Select Media Type Note The Both option is not...

Page 147: ...selected physical device is displayed select two physical devices to be created and then select Enabled 4 Select all of the physical devices to be created select Apply Changes and then select OK on t...

Page 148: ...and then select the device type for Select Media Type 7 When the selected physical device is displayed select two physical devices to be created and then select Enabled 8 Select all of the physical d...

Page 149: ...cify the Read Ahead setting Parameter Remarks Disable Does not perform read ahead Enable Performs read ahead Recommended Note For RAID 10 the virtual drive can be created only with the maximum size Pa...

Page 150: ...Chapter 2 Useful Features 10 When all of the settings are complete select Save Configuration Note You may select either of the upper or lower Save Configuration which is provided at two locations 11 S...

Page 151: ...1 Select Free Capacity for Select Drives From 2 Select Select Drive Groups 3 Select the Drive Group to be additionally created for Choose Drive Group and then select Enabled 4 Select Apply Changes an...

Page 152: ...l Drive Size Specify the capacity of the virtual drive 5 3 Virtual Drive Size Unit Specify the unit MB GB TB used for Virtual Drive Size Important The Disk WC and Read Ahead settings reflect the origi...

Page 153: ...drive is created 5 Select Virtual Drive Management and then Manage Virtual Drive Properties and check the Virtual Drive information on the following screen When multiple virtual drives are created for...

Page 154: ...for Select Virtual Drive Important Data is lost after initialization Take extreme care to select the correct Virtual Drive 8 Select Virtual Drive Operation and then select Fast Initialization on the...

Page 155: ...rt the Fast Initialization Note Fast Initialization completes in a few seconds or several tens of seconds 10 Select OK 11 Install the OS You don t need to install the OS if the created virtual drive i...

Page 156: ...ersal RAID Utility User s Guide Important In the UEFI mode Check Consistency on the LSI Software RAID Configuration Utility takes long time Run Check Consistency from the Universal RAID Utility on the...

Page 157: ...tility on the OS If you need to run Rebuild on the LSI Software RAID Configuration Utility follow the procedure below 1 Replace a physical device and then restart the server 2 Run LSI Software RAID Co...

Page 158: ...n select Rebuild 6 Select Start Operation 7 Select OK to start the rebuild Note The status of Operation Progress is not automatically updated If you want to update the progress status press the Esc ke...

Page 159: ...Connect a physical device for hot sparing and then turn on the server 2 Run LSI Software RAID Configuration Utility 3 On the TOP menu screen select Drive Management The following screen appears Connec...

Page 160: ...RAID System Configuration Express5800 R120f 2E T120f Maintenance Guide 160 Chapter 2 Useful Features 4 Select Select Drive and then select the physical device for hot sparing 5 Select Drive Operation...

Page 161: ...0 R120f 2E T120f Maintenance Guide 161 Chapter 2 Useful Features 6 Select Assign Global Hot Spare Drive 7 Select Start Operation and then select OK 8 Return to the TOP menu screen 9 Select Drive Manag...

Page 162: ...nce Guide 162 Chapter 2 Useful Features 11 Confirm that a hot spare drive has been created 12 Exit LSI Software RAID Configuration Utility Note To cancel the HotSpare setting select Drive Management S...

Page 163: ...LSI Software RAID Configuration Utility takes long time Run Check Consistency from the Universal RAID Utility on the OS For RAID0 running Check Consistency is not required 1 From the TOP menu of LSI...

Page 164: ...iguration Express5800 R120f 2E T120f Maintenance Guide 164 Chapter 2 Useful Features 2 Select Select Virtual Drive Operations 3 Select the target virtual drive for Select Virtual Drive 4 Select Virtua...

Page 165: ...5 RAID System Configuration Express5800 R120f 2E T120f Maintenance Guide 165 Chapter 2 Useful Features 5 Select Check Consistency 6 Select Start Operation 7 Select Yes on the next screen...

Page 166: ...n for Virtual Drive Operation changes to Check Consistency on the Select Virtual Drive Operations screen and the progress is displayed at the bottom of the screen Note The status of Operation Progress...

Page 167: ...OK 2 Place Drive Online Use this feature to forcibly put a physical device in the FAIL status online From the TOP menu select Drive Management and then Select Drive Operations confirm that the target...

Page 168: ...Array Physical Drive Physical Device Physical Device Drive Group Disk Array Disk Array Tips raidcmd is a command that Universal RAID Utility provides See Universal RAID Utility User s Guide for more...

Page 169: ...100 High 8 to 14 Middle 0 to 7 Low Consistency Check Priority Chk Const Rate LSI Software RAID Configuration Utility 15 to 100 High 8 to 14 Middle 0 to 7 Low Setting level of Universal RAID Utility a...

Page 170: ...ewer raidcmd Controller RAID Controller RAID Controller Virtual Drive Logical Drive Logical Drive Drive Group Disk Array Disk Array Drive Physical Device Physical Device Tips raidcmd is a command prov...

Page 171: ...Utility Rebuild priority 80 to 100 High 31 to 79 Middle 0 to 30 Low Patrol Read priority 80 to 100 High 31 to 79 Middle 0 to 30 Low Consistency Check priority 80 to 100 High 31 to 79 Middle 0 to 30 Lo...

Page 172: ...running Windows Autorun Menu shown in Chapter 2 5 2 Menus of EXPRESSBUILDER 4 Autorun Menu will appear Be sure that the CD DVD drive has no disc restart the server and press F3 key at the following PO...

Page 173: ...ation is chosen or no key is pressed Home Menu shown in 2 Home Menu will appear Tool Menu shown in 3 Tool Menu will appear when you choose Tool menu Normal mode The screen is displayed on local consol...

Page 174: ...re RAID arrays without installing Windows choose Manual Selection in step 1 b Utilities Runs utilities in EXPRESSBUILDER See Chapter 2 6 3 Utilities in EXPRESSBUILDER for details c Versions Shows the...

Page 175: ...r to read the manuals b Versions Shows the versions of software and drivers in EXPRESSBUILDER c Integrated Installation Installs several applications or Starter Pack easily If a computer running the m...

Page 176: ...ature only for utilities provided by NEC Note Do not run the file provided by a third party 4 Internal Flash Memory available only on DVD Manages Internal Flash Memory with the following commands a In...

Page 177: ...ng the management LAN port to your network enables you to do the following from a remote site by using a web browser and SSH client Managing the server Operating KVM keyboard video and mouse from a re...

Page 178: ...aintenance Guide 178 Chapter 2 Useful Features 8 NEC ESMPRO 8 1 NEC ESMPRO ServerAgentService for Windows For details of NEC ESMPRO ServerAgentService for Windows see NEC ESMPRO ServerAgentService Ins...

Page 179: ...NEC ESMPRO Manager NEC ESMPRO Manager can remotely control and monitor the hardware and the RAID system of the server To use these features install the bundle software for the server such as NEC ESMP...

Page 180: ...You can specify configuration data to the BMC of the server by using this utility For details see Server Configuration Utility User s Guide in EXPRESSBUILDER 8 5 NEC ExpressUpdate Agent You can easil...

Page 181: ...lect the server information Product Info for maintenance by using this utility 9 1 Usage Run the stdclct collect exe contained in the installation folder of this utility This utility is usually instal...

Page 182: ...178 RAID Controller 2GB RAID 0 1 5 6 N8103 179 RAID Controller 2GB RAID 0 1 5 6 For information about installing Universal RAID Utility see Universal RAID Utility in Installation Guide Windows See Uni...

Page 183: ...20f Maintenance Guide 183 Chapter 2 Useful Features 11 Express Report Service Express Report Service HTTPS For details about Express Report Service Express Report Service HTTPS see Express Report Serv...

Page 184: ...MG Express5800 R120f 2E T120f Maintenance Guide 184 Chapter 2 Useful Features 12 Express Report Service MG For details about Express Report Service MG see Express Report Service MG Installation Guide...

Page 185: ...a list of error messages for errors detected by the power on self test POST 2 List of Windows Event Logs Shows a list of Windows event logs 3 Accessing Data for Electrical Power Temperature and Proces...

Page 186: ...has been disabled AE02 CPU1_DIMM2 has been disabled Press F1 to resume F2 to setup Messages indicating a memory error in this example the message indicates that CPU1_DIMM1 and CPU1_DIMM2 have failed...

Page 187: ...es representative This error message also appears when lithium battery is removed 8007 SETUP Menu Password cleared by Jumper The setup utility password was cleared using the jumper 8020 BIOS update er...

Page 188: ...CPU1_DIMM6 An error was detected in CPU1_DIMM6 A007 Memory Error detected in CPU1_DIMM7 An error was detected in CPU1_DIMM7 A008 Memory Error detected in CPU1_DIMM8 An error was detected in CPU1_DIMM...

Page 189: ...cted CPU1_DIMM4 has been disabled AE05 CPU1_DIMM5 has been disabled A memory error was detected CPU1_DIMM5 has been disabled AE06 CPU1_DIMM6 has been disabled A memory error was detected CPU1_DIMM6 ha...

Page 190: ...An error in CPU2_DIMM3 was detected but because all memory is currently disabled this DIMM was forcibly enabled AE90 CPU2_DIMM4 with error is enabled An error in CPU2_DIMM4 was detected but because a...

Page 191: ...02 PCIe Link Failure Connection failure of PCIe bus was detected on PCI slot 02 B213 PCI Slot 03 PCIe Link Failure Connection failure of PCIe bus was detected on PCI slot 03 B214 PCI Slot 04 PCIe Link...

Page 192: ...h SMBus device Error detected An error was detected on 8th SM Bus Contact your sales representative C101 BMC Memory Test Failed An error was detected on BMC Unplug the power cord wait for at least 30...

Page 193: ...rboard If the same error is detected repeatedly contact your sales representative C11E Communication with BMC was failed in previous boot Communication with BMC was failed in previous boot Unplug the...

Page 194: ...ystem power consumption is out of range in PSUs System power consumption exceeds the power output capacity limit C322 No information for system power consumption check No information is acquired in ch...

Page 195: ...o DIMMs are installed Check if DIMMs are properly installed If the same error persists contact your sales representative 1 5 2 1 No processors are installed Check if processor is properly installed If...

Page 196: ...ll disappear when SETUP operation is completed Waiting for normal temperature A temperature abnormality was detected inside the server Lower the room temperature or turn off the power to cool the serv...

Page 197: ...ocessor2 Voltage Upper Critical Processor Voltage Lower Non Critical Processor Voltage Upper Non Critical Processor Voltage Lower Critical Processor Voltage Upper Critical BaseBoard Voltage Lower Non...

Page 198: ...emperature Upper Non Critical CPU2 DIMM Area Temperature Lower Critical CPU2 DIMM Area Temperature Upper Critical Processor1 Thermal Control Upper Non Critical Processor1 Thermal Control Upper Critica...

Page 199: ...r occurred for CPU1 DIMM7 CPU1 DIMM8 Uncorrectable Error An unrecoverable error occurred for CPU1 DIMM8 CPU2 DIMM1 Uncorrectable Error An unrecoverable error occurred for CPU2 DIMM1 CPU2 DIMM2 Uncorre...

Page 200: ...sales representative Node Manager Firmware Flash Erase Error Node Manager Firmware Flash Corrupted Node Manager Internal Error Node Manager can t communicate BMC Node Manager Manufacturing Error Node...

Page 201: ...r Non Critical A fan alarm was detected The cooling fan has failed or is clogged Contact your sales representative System Rear FAN2 Lower Non Critical System Rear FAN3 Lower Non Critical System Rear F...

Page 202: ...s Windows Server 2012 R2 System Log 2 ipoib6x Error Failed to initialize Mellanox ConnectX IPoIB Adapter When applying Starter Pack or driver for InfiniBand card for the first time after OS installati...

Page 203: ...as a time source because of a DNS resolution error on time windows com 0x9 NtpClient will try again in 15 minutes and double the reattempt interval thereafter When installing an OS starting system or...

Page 204: ...t system operation 1014 Microsoft Windows Security SPP Error Failed to obtain end user license hr 0x80072EE7 When installing an OS If this event is logged only when installing an OS and does not occur...

Page 205: ...stem Log 4 b57nd60a Warning Broadcom NetXtreme Gigabit Ethernet xx The network link is down Check to make sure the network cable is properly connected When installing an OS starting system or applying...

Page 206: ...there is no problem in system operation 7023 Service Control Manager Error The Network List Service terminated with the following error The device is not ready When installing an OS If this event is...

Page 207: ...ling an OS and does not occur repeatedly there is no problem in system operation 200 Microsoft Windows DeviceSetupManager Warning A connection to the Windows Update service could not be established Wh...

Page 208: ...tem operation Windows Server 2008 R2 System Event Log 1 iScsiPrt Error Initiator failed to connect to the target Target IP address and TCP Port number are given in dump data When Windows Server 2008 R...

Page 209: ...00 00 00 3C 00 00 00 0050 00 00 00 00 80 A2 BA 86 o 0058 00 00 00 00 08 B0 BD 86 0060 00 00 00 00 00 00 00 00 0068 00 00 00 00 00 00 00 00 0070 00 00 00 00 00 00 00 00 0078 00 00 00 00 00 00 00 00 00...

Page 210: ...s account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests Upon applying Starter Pack This event does not affect system operation 1015 M...

Page 211: ...ices Logs Microsoft Windows Kernel EventTracing Admin 2 Microsoft Windows Kernel EventTracing Error Session failed to start with the following error 0xC000000D When running an OS for the first time Th...

Page 212: ...When installing an OS This event does not affect system operation 10 VDS Dynamic Provider Error The provider failed while storing notifications from the driver The Virtual Disk Service should be resta...

Page 213: ...or number When installing an OS This event does not affect system operation Application Event Log 63 Microsoft Windows WMI Warning A provider IntelEthernetDiag has been registered in the Windows Manag...

Page 214: ...es DWORD of the Data section contains the status code When installing an OS If the computer has CPU containing more than 32 cores the system log may report many errors Go to the following Microsoft we...

Page 215: ...by using Visual Basic Script named as Power vbs Start Script Option Explicit Prepare for IPMI Driver Dim osvc oclass Dim oinstance oipmi set osvc getobject winmgmts root wmi set oclass osvc get micros...

Page 216: ...stance next Get SDR Repository Info Dim oinparams set oinparams oclass methods_ requestresponse inparameters Get SDR Repository Info oinparams networkfunction ha oinparams lun 0 oinparams responderadd...

Page 217: ...rc_ms 20 14 oinparams requestdatasize 6 set outtmp oipmi execmethod_ requestresponse oinparams units1 outtmp ResponseData 3 Select Case outtmp ResponseData 4 case 0 units2 unspecified case 1 units2 de...

Page 218: ...nction ha oinparams lun 0 oinparams responderaddress h20 oinparams command h23 oinparams requestdata array rv_ls rv_ms rc_ls rc_ms 48 idlength oinparams requestdatasize 6 set outsdridstring oipmi exec...

Page 219: ...Enum _ objWMIService Win32_PerfFormattedData_PerfOS_Processor objectSet objRefresher Refresh Dim first first true Do For each intProcessorUse in objProcessor If first Then If intProcessorUse Name _Tot...

Page 220: ...rd You can start EXPRESSBUILDER from it without DVD when pressing F3 key during POST NEC ESMPRO Standard software for the server management This consists of several applications for managing or monito...

Page 221: ...E T120f Maintenance Guide December 2014 NEC Corporation 7 1 Shiba 5 Chome Minato Ku Tokyo 108 8001 Japan NEC Corporation 2014 The contents of this manual may not be copied or altered without the prior...

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