5. Troubleshooting
Express5800/R120f-2E, T120f Maintenance Guide
32
Chapter 1 Maintenance
→
To change the disk format, clear the partition configuration and create a new partition. All of the data on
the hard disk drive will delete. Back up necessary data before clearing the partition configuration.
Did you configure the RAID controller?
→
For a RAID system, use EXPRESSBUILDER or RAID Configuration Utility (Off-line Utility or LSI
Software RAID Configuration Utility) to properly configure the RAID controller before installing OS.
Did you create a logical drive?
→
For a RAID system, create a logical drive using EXPRESSBUILDER or RAID Configuration Utility
(Off-line Utility or LSI Software RAID Configuration Utility) to install OS.
[?]
Unable to install Windows
Did you check the precautions for installation?
→
For installing OS, see "Installation Guide (Windows)".
[?]
A product key is not requested
Did you use the backup DVD-ROM?
→
You do not need to type the product key when installing Windows with the backup DVD-ROM.
[?]
The following devices are indicated as faulty devices in a Windows Server 2012 R2 / Windows Server 2012
Server Core installation environment
•
SM Bus Controller
•
Base System Device
•
System Interrupt Controller
•
Performance Counters
•
PCI Device
→
There is no operational problem.
[?]
The keyboard or mouse does not work
→
When the keyboard or mouse is connected to the USB 3.0 port, this error occurs. Connect them to the
USB 2.0 port. See Chapter 1 (4. Names and Functions of Parts in User’s Guide.
[?]
The following message appears when installing OS, and cannot proceed
→
The USB optical disk drive is connected to USB 3.0 port. Connect an optical disk drive to USB 2.0 port.
See Chapter 1 (4. Names and Functions of Parts) in User’s Guide.
