4. Collecting Failure Information
Express5800/R120f-2E, T120f Maintenance Guide
27
Chapter 1 Maintenance
4.2.2
Windows Server 2008 R2/ Windows Server 2008
1. Click
Run
from
Start
menu.
2. Type
msinfo32.exe
in
Open
, and then click
OK.
3. System Information starts.
4. Click
Export
from
Files
menu.
5. Type a file name to save in
File Name
, and then Click
Save.
4.3
Collecting User-Mode Process Dump
The user-mode process dump is the failure information related to application errors.
For details, see Chapter 1 (7.2 How to Create a User-Mode Process Dump File) in "Installation Guide
(Windows)".
4.4
Collecting Memory Dump
If an error occurs, the dump file will be saved to acquire necessary information. You can specify any path for
saving the diagnostic information. For details, see Chapter 1 (7.1 Specifying Memory Dump Settings (Debug
Information)) in "Installation Guide (Windows)".
Consult with your sales representative before dumping the memory. Dumping the memory while the server is
in operating normally will affect the system operation.
Important Do not reset during dumping memory or restarting the server even if the
message of virtual memory shortage appears.
