5. Troubleshooting
Express5800/R120f-2E, T120f Maintenance Guide
29
Chapter 1 Maintenance
[?]
POST does not complete
Is memory installed correctly?
→
Check if memory is installed correctly.
Is the memory size large?
→
Wait for a while. The memory check takes longer than usual when the installed memory size is large.
Did you perform any keyboard or mouse operation immediately after you started the server?
→
Restart the server and do not perform any keyboard or mouse operation until the BIOS start-up message
appears.
Are memory and PCI devices supported for use with this server?
→
Operation of the server with unauthorized devices is not supported.
Check if "Shutdown System" is enabled on ECO menu.
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Confirm the ECO settings from remote machine. If remote environment is unavailable, remove the option
devices from the server to reduce power consumption of overall system, and then restart the server.
→
Check if the value specified for “Power Threshold (Pa)” is appropriate for normal startup. To operate the
server with “Shutdown System” being enabled, the value of “Power Threshold (Pa)” must be fully
considered.
5.2
Problem of Starting EXPRESSBUILDER
[?]
Unable to start EXPRESSBUILDER DVD
Did you start the server and insert EXPRESSBUILDER DVD during POST?
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Insert the DVD to the server and restart the server to retry.
Are BIOS settings correct?
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Check
Boot
of BIOS Setup Utility, and then change the boot order of CD/DVD drive to the first.
Is an error message displayed at text-based startup?
→
Take the following action according to the message displayed.
Error [Message ID:Z3001]:
Unable to start EXPRESSBUILDER. Virtual Drive (VD) is incorrect.
Action: Check if the files for recovery are uploaded in the following site. If they are uploaded,
recover the files according to the given instructions.
http://www.nec.com/
Error [Message ID:Z3002]:
Failed to detect a DVD drive or a flash drive.
Action: Check if hardware is properly connected.
Error [Message ID:Z3003]:
Failed to read a file.
Action: Check if DVD has stains or cracks.
