5. Troubleshooting
Express5800/R120f-2E, T120f Maintenance Guide
30
Chapter 1 Maintenance
Is a message such as the following displayed?
→
Check the error and take the appropriate action according to the table below.
Message
Action
EXPRESSBUILDER does not support this computer.
Insert EXPRESSBUILDER disc for the computer and click
OK
to
restart the computer.
Run the correct version of
EXPRESSBUILDER.
Failed to get the hardware parameters on the motherboard.
Check if EXPRESSBUILDER is for this computer or if the
motherboard has failed.
Contact your sales representative.
Failed to find a file.
EXPRESSBUILDER DVD has stains or
cracks or the optical disk drive is faulty.
Contact your sales representative.
Failed to open a file.
Failed to get the parameters of a file.
Failed to write a file.
Failed to copy a file.
An undefined error occurred.
Contact your sales representative.
[?]
The following message appears after the Update command of EXPRESSBUILDER is run
You need to format the disk in drive I: before you can use it.
Do you want to format it?
* "I:" is subject to change depending on your hardware environment.
→
Click
Cancel
to close the window. If you accidentally format it, you can recover by performing the
Update
command again.
[?]
Unable to start EXPRESSBUILDER from Internal Flash Memory
Did you press <F3> key during POST process?
→
Press <F3> key during displaying the following message at POST.
Press <F2> Setup, <F3> Internal Flash Memory, <F4> ROM Utility, <F12> Network
[?]
While running EXPRESSBUILDER, the server reboots after a certain time has elapsed
Is
Boot Monitoring
enabled?
→
Boot Monitoring
option of BIOS SETUP must be disabled while running EXPRESSBUILDER.
