IBM 436854u - System x3200 M2 5U Mini Tower... Problem Determination And Service Manual Download Page 1

Page: 1 / 266

System x3200 M2 Types 4367 and 4368

Problem Determination and Service Guide

Summary of Contents for 436854u - System x3200 M2 5U Mini Tower...

Page 1: ...System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide...

Page 2: ......

Page 3: ...System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide...

Page 4: ...ndix B Notices on page 233 and the Warranty and Support Information document on the IBM System x Documentation CD Tenth Edition October April 2010 Copyright IBM Corporation 2008 US Government Users Re...

Page 5: ...rd management controller utility programs 23 Using the Boot Menu program 26 Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent 26 Configuring the Broadcom NetXtreme Gigabit Ethernet controlle...

Page 6: ...ont adapter retention bracket 92 Installing the front adapter retention bracket 93 Installing the front USB connector assembly 93 Removing the hot swap power supply cage 94 Installing the hot swap pow...

Page 7: ...or log messages 219 Solving SAS problems 227 Solving power problems 227 Solving Ethernet controller problems 228 Solving undetermined problems 229 Problem determination tips 230 Appendix A Getting hel...

Page 8: ...nications Commission KCC statement 239 Russia Electromagnetic Interference EMI Class A statement 239 People s Republic of China Class A electronic emission statement 239 Taiwan Class A compliance stat...

Page 9: ...tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare...

Page 10: ...damaged CRT face or a bulging or leaking capacitor v Mechanical hazards such as loose or missing hardware To inspect the product for potential unsafe conditions complete the following steps 1 Make su...

Page 11: ...l inspection work near power supplies or remove or install main units v Before you work on the equipment disconnect the power cord If you cannot disconnect the power cord have the customer power off t...

Page 12: ...mation document For example if a caution statement is labeled with Statement 1 translations for that caution statement are in the Safety Information document under Statement 1 Be sure to read all caut...

Page 13: ...quipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instruc...

Page 14: ...y replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not v Throw or immerse into water...

Page 15: ...e device v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Cla...

Page 16: ...and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the dev...

Page 17: ...ect a problem with one of these parts contact a service technician Statement 12 CAUTION The following label indicates a hot surface nearby Statement 13 DANGER Overloading a branch circuit is potential...

Page 18: ...Statement 15 CAUTION Make sure that the rack is secured properly to avoid tipping when the server unit is extended xvi System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide...

Page 19: ...ptional devices v User s Guide This document is in Portable Document Format PDF on the IBM xSeries Documentation CD It provides general information about the server including information about feature...

Page 20: ...Safety Information document which is on the IBM System x Documentation CD Each statement is numbered for reference to the corresponding statement in the Safety Information document The following noti...

Page 21: ...controller mini BMC v Broadcom BCM5722 10 100 1000 Ethernet controller on the system board with RJ 45 Ethernet port v One internal single channnel four ports per channel SAS SATA controller mini PCI s...

Page 22: ...to an ac power source When this LED is off it indicates that ac power is not present or the power supply or the LED itself has failed A power LED is also on the rear of the server Note If this LED is...

Page 23: ...e drive connector The backplane is the printed circuit board behind drive bays 4 through 7 or bays 4 through 11 on some 2 5 inch hard disk drive SAS models Hot swap hard disk drive status LED some mod...

Page 24: ...ver models each hot swap power supply has a dc power LED and an ac power LED During typical operation both the ac and dc power LEDs are lit Serial 2 connector Connect a 9 pin serial device to this con...

Page 25: ...omatically when power is restored v If your operating system supports the systems management software for an optional Remote Supervisor Adapter II SlimLine the systems management software can turn on...

Page 26: ...off automatically v You can press the power control button to start an orderly shutdown of the operating system and turn off the server if your operating system supports this feature v If the operati...

Page 27: ...the internal connectors on the system board Microprocessor power DIMM 1 DIMM 2 DIMM 3 DIMM 4 Microprocessor Hard disk drive fan USB tape drive Mini PCI slot Battery System fan connector Main power Mic...

Page 28: ...Serial 2 Com2 Serial 1 Com1 Video USB 3 and 4 USB 1 and 2 Remote Supervisor Adapter II SlimLine Ethernet Ethernet connector Parallel Power cord AC power LED DC power LED Ethernet transmit receive act...

Page 29: ...ystem board connectors for user installable optional devices DIMM 1 DIMM 2 DIMM 3 DIMM 4 Slot 5 PCI 32 bit 33 MHz Slot 4 PCI 32 bit 33 MHz Slot 3 PCI X 64 bit 133 MHz Slot 2 PCI Express x4 x1 Slot 1 P...

Page 30: ...64 bit 133 MHz LED Slot 2 PCI Express x4 LED Slot 1 PCI Express x8 LED Standby power LED Microprocessor fan LED DIMM 1 LED DIMM 2 LED DIMM 3 LED DIMM 4 LED System fan LED Hard drive fan LED Mini PCI...

Page 31: ...the power on password Make sure that the ac power source is disconnected from the server Note Changing the position of this jumper does not affect the administrator password check if an administrator...

Page 32: ...14 System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide...

Page 33: ...Major components contain VPD code You can select to update the VPD code when you update the BIOS code Configuring the server The following configuration programs are available to configure the server...

Page 34: ...about using this program see LSI Configuration Utility program on page 27 The following table lists the different server configurations and the applications that are available for configuring and mana...

Page 35: ...ted Configuration Setup Utility menu Processor Summary Select this choice to view the processor information including the type speed and cache size of the microprocessor v System Information Select th...

Page 36: ...is choice to set passwords See Using passwords on page 21 for more information about passwords Administrator Password This choice is on the full Configuration Setup Utility menu only Select this choic...

Page 37: ...reboot the Remote Supervisor Adapter II SlimLine Baseboard Management Controller BMC Setting Select this choice to change the Intelligent Platform Management Interface IPMI settings for the mini BMC c...

Page 38: ...ings for the mini BMC BMC System Event Log Select this choice to view the mini BMC system event log which contains all system error messages that have been generated Use the arrow keys to move among p...

Page 39: ...on program that is designed for your server The ServerGuide program detects the server model and optional hardware devices that are installed and uses that information during setup to configure the ha...

Page 40: ...gure any supported IBM server model The setup program provides a list of tasks that are required to set up the server model On a server with a ServeRAID adapter or integrated SAS SATA controller with...

Page 41: ...u select your operating system and then click Search to display the available installation documents Using the mini baseboard management controller utility programs Use the mini baseboard management c...

Page 42: ...t 1 Go to http www ibm com systems support 2 Under Product support click System x 3 Under Popular links click Software and device drivers 4 Click IBM System x3200 M2 to display the matrix of downloada...

Page 43: ...ext editor Using the mini baseboard management controller SDR FRU update utility program Use the mini baseboard management controller SDR FRU update utility program to download an SDR FRU update To do...

Page 44: ...the Configuration Setup Utility program To use the Boot Menu program complete the following steps 1 Restart the server 2 Press F12 3 Select the startup device The next time the server is started it r...

Page 45: ...0 M2 and click Continue LSI Configuration Utility program Use the LSI Configuration Utility program to configure and manage redundant array of independent disks RAID arrays Be sure to use this program...

Page 46: ...n administrator password you are prompted to type the password 3 To select a controller channel from the list of adapters use the arrow keys and press Enter 4 To change the settings of the selected it...

Page 47: ...II SlimLine v Install the operating system using the ServerGuide program and the documentation that comes with the operating system v If you plan to use the remote disk function install the following...

Page 48: ...n shows the locations of the Ethernet connectors 2 To make sure that the network connection is working check the Ethernet LEDs The following illustration shows the locations of the LEDs Serial 2 Com2...

Page 49: ...ile that you downloaded to install the software and firmware 8 Restart the server after the software and firmware are installed Completing the setup See the documentation that comes with IBM Remote Su...

Page 50: ...32 System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide...

Page 51: ...the Web complete the following steps Note Changes are made periodically to the IBM Web site The actual procedure might vary slightly from what is described in this document 1 Go to http www ibm com s...

Page 52: ...DVD ROM drive SATA 16 48 type 4367 models 22x 32x 34x 36x 38x 42x 52x 54x 72x 74x 76x 84x B2x BDx C2x CDx D2x E1x E2x type 4368 models 22x 32x 34x 36x 38x 42x 52x 54x 72x 74x 76x 84x B2x BDx C2x CDx...

Page 53: ...and 3 5 in Hot Swap SAS SATA hard disk drives type 4367 models 34x 38x 42x 52x 54x 72x 74x 76x 84x D2x type 4368 models 34x 38x 42x 52x 54x 72x 74x 76x 84x D2x E1x E2x E4x E6x 44E8783 12 Hard disk dri...

Page 54: ...3 0 GHz quad core type 4367 model 84x type 4368 models 84x E4x 46C6452 16 Microprocessor 1333 MHz 6M 3 16 GHz dual core optional 46M0339 16 Microprocessor 1333 MHz 12M 3 16 GHz quad code optional 49Y...

Page 55: ...port ethernet optional 39Y6095 Adapter NetXtreme II 1000 express dual port ethernet optional 49Y4205 Adapter PCIx SCSI optional 44E4851 Adapter PRO 1000 GT server ethernet optional 39Y6107 Adapter PR...

Page 56: ...pe 4367 models 24x 38x 42x 52x 54x 72x 74x 76x 84x D2x type 4368 models 24x 38x 42x 52x 54x 72x 74x 76x 84x D2x E2x E4x E6x 41Y3884 Cable panel mount assembly SATA type 4367 models 22x 32x 36x B2x BDx...

Page 57: ...4x 76x 84x D2x E1x E2x E4x E6x 41Y3903 Label system service OEM optional 44T2135 LSI SAS card optional 25R8071 Mouse 2 button 39Y9875 Mouse optical 3 button optional 40K9203 Power supply cage for redu...

Page 58: ...Edition R2 w SP2 English 44W4037 Microsoft Windows 2003 Small Business Server Premium Edition R2 w SP2 French 44W4038 Microsoft Windows 2003 Small Business Server Premium Edition R2 w SP2 Italian 44W4...

Page 59: ...3 Server Enterprise 32b Edition R2 w SP2 1 2 Processors Spanish 44W4060 Microsoft Windows 2003 Server Enterprise 32b Edition R2 w SP2 1 2 Processors Simplified Chinese 44W4061 Microsoft Windows 2003 S...

Page 60: ...7333 Microsoft Windows 2008 R2 Datacenter 1 8 Processors 5 Users Traditional Chinese 59Y7334 Microsoft Windows 2008 SP2 Datacenter 32 64 Bit multilingual 60Y1760 Microsoft Windows 2008 Standard Editio...

Page 61: ...08 R2 Foundation Italian 81Y2005 Microsoft Windows Server 2008 R2 Foundation Brazilian 81Y2006 Microsoft Windows Server 2008 R2 Foundation Polish 81Y2007 Microsoft Windows Server 2008 R2 Foundation 81...

Page 62: ...number Used in these countries and regions 39M5206 China 39M5102 Australia Fiji Kiribati Nauru New Zealand Papua New Guinea 39M5123 Afghanistan Albania Algeria Andorra Angola Armenia Austria Azerbaija...

Page 63: ...Belize Bermuda Bolivia Caicos Islands Canada Cayman Islands Colombia Costa Rica Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Federal States of Ne...

Page 64: ...46 System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide...

Page 65: ...fely v When you install your new server take the opportunity to download and apply the most recent firmware updates This step will help to ensure that any known issues are addressed and that your serv...

Page 66: ...ou can remove or install the component while the server is running Orange can also indicate touch points on hot swap components See the instructions for removing or installing a specific hot swap comp...

Page 67: ...on and the cover is removed Follow these guidelines when you work inside a server that is turned on v Avoid wearing loose fitting clothing on your forearms Button long sleeved shirts before you work i...

Page 68: ...or exposed circuitry v Do not leave the device where others can handle and damage it v While the device is still in its static protective package touch it to an unpainted metal part on the outside of...

Page 69: ...ls about the locations and functions of the input output connectors see Server controls LEDs and power on page 4 The following illustration shows the locations of the input output connectors Detailed...

Page 70: ...teps 1 Read the safety information that begins on page vii and Installation guidelines on page 47 2 If you are replacing a non hot swap component turn off the server and all attached devices then disc...

Page 71: ...y routed 2 If you removed the upper and lower bezels reinstall them before you replace the side cover see Installing the upper bezel on page 57 and Installing the lower bezel on page 55 Important The...

Page 72: ...t swap component turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock the side cover Note You do not have to remove the side cover to remove the lo...

Page 73: ...assis 2 Rotate the top of the lower bezel up to the chassis then press the blue release tab on the right side of the lower bezel and completely close the lower bezel until it locks securely into place...

Page 74: ...connect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 52 4 Remove the lower bezel see Removing the lower bezel on page 54 5 Carefully lift...

Page 75: ...e chassis until the bezel clips are aligned with the corresponding indentations on the left side of the chassis and it snaps into place 3 Install the lower bezel see Installing the lower bezel on page...

Page 76: ...on bracket until the release lever on the right side of the bracket clicks into place 6 Remove the expansion slot screw at the rear of the adapter 7 Carefully grasp the adapter by its top edge or uppe...

Page 77: ...s longer than a typical startup To install a replacement adapter complete the following steps 1 Check the instructions that come with the adapter for any requirements restrictions or cabling instructi...

Page 78: ...are installing a full length adapter press on the release lever on the right side of the front adapter retention bracket to release the retaining tab on the left side of the bracket 8 Connect required...

Page 79: ...on The following figures show the locations of the drive bays in the server Some models have seven drive bays and some models have eleven drive bays Seven drive bay model Eleven drive bay model Bay 1...

Page 80: ...ove the upper bezel see Removing the upper bezel on page 56 6 Disconnect the power and signal cables from the drive that is to be removed 7 Press and hold the blue release button on the side of the ba...

Page 81: ...on that comes with the new drive v You check the instructions that come with the new drive to determine whether you must set any switches or jumpers on the drive v You have removed the drive retainer...

Page 82: ...Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1 2 Touch the static protective package that contains the drive to any unpainted metal surface on the server t...

Page 83: ...he following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 47 2 Turn off the server and peripheral devices and disconnect the power cords and all exte...

Page 84: ...vii and Installation guidelines on page 47 3 Turn off the server and peripheral devices and disconnect the power cords and all external cables 4 Unlock and remove the side cover see Installing the si...

Page 85: ...moving a hot swap hard disk drive This procedure applies only to server models that have hot swap hard disk drives Attention To maintain proper system cooling do not operate the server for more than 1...

Page 86: ...at have hot swap hard disk drives Before you install a hot swap hard disk drive read the following information v The hot swap drives must be either all SAS hard disk drives or all SATA hard disk drive...

Page 87: ...n 5 Check the hard disk drive status indicator to make sure that the hard disk drive is operating correctly You might have to restart the server for the drive to be recognized If the amber hard disk d...

Page 88: ...tallation guidelines on page 47 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock the side cover The side cover does not have to be removed 4...

Page 89: ...t contains the drive to any unpainted metal surface on the server then remove the drive from the package and place it on a static protective surface 2 Align the drive assembly with the guide rails in...

Page 90: ...r supply observe the following precautions Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels ar...

Page 91: ...om the power supply that is to be removed 3 Press down on the orange release lever and pull the power supply out of the bay using the handle Hot swap power supply Release lever 4 If you are instructed...

Page 92: ...y guides Hot swap power supply Release lever 2 Using the handle push the power supply toward the front of the chassis until it locks into place 3 Connect one end of the power cord into the connector o...

Page 93: ...impede access to the DIMMs 5 Locate the DIMM connector that contains the DIMM that is to be replaced see System board optional devices connectors on page 11 for DIMM slot locations Attention To avoid...

Page 94: ...r Attention To avoid breaking the retaining clips or damaging the DIMM connectors open and close the clips gently 4 Insert the DIMM into the connector by aligning the edges of the DIMM with the slots...

Page 95: ...board internal connectors on page 9 6 Remove the battery a Use a fingernail to press the top of the battery clip away from the battery The battery pops up when it is released b Use your thumb and inde...

Page 96: ...nt battery 2 Insert the new battery a Tilt the battery so that you can insert it into the socket on the side opposite the battery clip b Press the battery down into the socket until it clicks into pla...

Page 97: ...ess to the fan and the fan connector on the system board see Removing an adapter on page 58 4 Disconnect the fan cable from the system board making a note of where the cable was connected for later in...

Page 98: ...n the fan 2 Position the fan so that the grommets protrude through the holes in the chassis then use needle nosed pliers to pull the grommets through the holes from outside the chassis Rubber grommets...

Page 99: ...3 Unlock and remove the side cover see Removing the side cover on page 52 4 Disconnect the hard disk drive fan assembly cable from the system board making a note of where the cable was connected for...

Page 100: ...e assembly away from the drive cage and remove the assembly from the drive cage 9 If you are instructed to return the hard disk drive fan assembly follow all packaging instructions and use any packagi...

Page 101: ...sembly complete the following steps 1 Insert the hard disk drive fan assembly retaining tab over the right edge of the hard disk drive backplane then rotate the fan assembly toward the backplane Do no...

Page 102: ...server Removing the simple swap backplate This procedure applies only to server models with the simple swap SATA backplate installed on the back of the hard disk drive cage To remove the simple swap b...

Page 103: ...e simple swap backplate out of the lower lip on the drive cage and set it aside 12 If you are instructed to return the simple swap backplate follow all packaging instructions and use any packaging mat...

Page 104: ...into place 4 Connect the signal cables to the system board see System board internal connectors on page 9 for the location of the Serial ATA drive connectors 5 Connect the power cables to the simple s...

Page 105: ...ard disk drive cage see Removing a hot swap hard disk drive on page 67 6 Remove the hard disk drive fan assembly from the hard disk drive cage see Removing the hard disk drive fan assembly on page 81...

Page 106: ...Install the two screws that secure the SAS SATA hard disk drive backplane to the drive cage 4 Press and hold the retaining tab on top of the cage then rotate the drive cage into the chassis until it l...

Page 107: ...for more information It is not necessary to remove these drives 7 If the server has hot swap power supplies remove the power supplies and the power supply cage see Removing the hot swap power supply...

Page 108: ...de cover on page 53 9 Lock the side cover if you unlocked it during removal 10 Reconnect the external cables and power cords then turn on the attached devices and turn on the server Removing the front...

Page 109: ...he side cover see Removing the side cover on page 52 3 Remove all adapters if necessary and place the adapters on static protective surface Note You might find it helpful to note where each adapter is...

Page 110: ...les and power cords then turn on the attached devices and turn on the server Removing the front adapter retention bracket To remove the front adapter retention bracket complete the following steps 1 R...

Page 111: ...embly To install the front USB connector assembly complete the following steps 1 Carefully insert the front USB cable through the opening in the front of the chassis 2 Squeeze the spring clips on the...

Page 112: ...ving a hot swap power supply on page 72 Note It might be helpful to lay the server on its side for the remainder of this procedure 5 Disconnect the cables from the power supply cage to the system boar...

Page 113: ...Install the four screws that secure the power supply cage to the chassis 3 Connect the cables from the power supply cage to the system board and all internal components 4 Reinstall both hot swap power...

Page 114: ...able and remove the cable from the SAS SATA controller Mini PCI controller slot Mini SAS SATA controller Alignment holes Alignment pins 6 Carefully disengage the tabs on each side of the SAS SATA cont...

Page 115: ...ng the side cover on page 53 5 Reconnect the external cables and power cords then turn on the attached devices and turn on the server Removing the optional mini PCI X enablement card To remove the min...

Page 116: ...kaging materials for shipping that are supplied to you Installing the optional mini PCI X enablement card To install the optional mini PCI X enablement card complete the following steps 1 Touch the st...

Page 117: ...n that begins on page vii and Installation guidelines on page 47 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock and remove the side cover s...

Page 118: ...ater installation b Remove all hard disk drives c Press and hold the drive cage release tab on the side of the drive cage then rotate the drive cage out of the chassis until the retaining tab on top o...

Page 119: ...al cable that is attached to drive backplane section for drive bays 4 through 7 and connect it to the connector that is farthest from the battery on the ServeRAID MR10i SAS SATA controller 10 Replace...

Page 120: ...Turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 52 4 Rotate the rear adapter ret...

Page 121: ...ts side 4 Unlock the side cover 5 Remove the side cover see Removing the side cover on page 52 6 Open the rear adapter retention bracket and install the Remote Supervisor Adapter II SlimLine retention...

Page 122: ...ector and under the retention clip on the Remote Supervisor Adapter II SlimLine support bracket 9 Close the rear adapter retention bracket 10 Install the side cover see Installing the side cover on pa...

Page 123: ...hot swap power supply When you remove or install a non hot swap power supply observe the following precautions Statement 8 CAUTION Never remove the cover on a power supply or any part that has the fo...

Page 124: ...pply to the system board and all internal components Attention Support the power supply while you remove the mounting screws After the screws are removed the power supply is loose and can damage other...

Page 125: ...upply are aligned with the corresponding holes in the rear of the chassis 2 Install the four screws that secure the power supply to the chassis 3 Power supply connector P2 supports the microprocessor...

Page 126: ...cover see Installing the side cover on page 53 6 Lock the side cover if you unlocked it during removal 7 Reconnect the external cables and power cords then turn on the attached devices and turn on th...

Page 127: ...r too quickly or allowing it to spring upward can damage the fan sink and surrounding components 6 Remove the fan sink from the microprocessor a Disconnect the fan sink cable from the system board b R...

Page 128: ...ng it to the open up position Microprocessor bracket frame Microprocessor retention latch 8 Open the microprocessor bracket frame by lifting up the tab on the top edge 9 Carefully lift the microproces...

Page 129: ...in permanent damage to the microprocessor microprocessor socket and system board 4 Carefully grasp the microprocessor and place the microprocessor into the microprocessor socket Note To maintain corre...

Page 130: ...that you disconnected during the removal of the old microprocessor 8 Install the side cover see Installing the side cover on page 53 9 Lock the side cover if you unlocked it during removal 10 Reconne...

Page 131: ...ean area of the cleaning pad to wipe the thermal grease from the microprocessor then dispose of the cleaning pad after all of the thermal grease is removed Microprocessor 0 02 mL of thermal grease 5 U...

Page 132: ...owing components in addition to others that might not be listed that are installed on the system board and put them in a safe static protective place v Adapters see Removing an adapter on page 58 v Mi...

Page 133: ...ard out of the server 11 Remove the four screws that secure the fan sink retention module and fan sink mounting bracket to the system board then set the fan sink retention module fan sink mounting bra...

Page 134: ...e package 2 Place the fan sink mounting bracket underneath the system board and align the holes on fan sink mounting bracket with the four screw holes for the fan sink retention module slot on system...

Page 135: ...server until the tabs on the fan sink mounting bracket is fully engaged in the holes for fan sink mounting bracket slots on the bottom the chassis Note The tabs are fully engaged when the screw holes...

Page 136: ...two screws that you removed earlier Remote Supervisor Adapter II SlimLine support bracket 6 Install any of the following components that you removed from the system board v SAS SATA controller see Ins...

Page 137: ...cage into the chassis until it locks into place 8 Reconnect any cables to the system board that you disconnected during removal 9 Install the side cover see Installing the side cover on page 53 10 Loc...

Page 138: ...120 System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide...

Page 139: ...system errors quickly See Error LEDs on page 152 for more information v Diagnostic programs and messages The Dynamic System Analysis DSA diagnostic programs are the primary method of testing the majo...

Page 140: ...Types 4367 and 4368 on page 33 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service...

Page 141: ...ormation about how to clear CMOS 3 Replace the following components one at a time in the order shown restarting the server each time a DIMMs b Trained service technician only System board 2 1 1 Second...

Page 142: ...rd No beep symptoms The following table describes situations in which no beep code sounds when POST is completed Table 8 No beep code symptoms v Follow the suggested actions in the order in which they...

Page 143: ...error log entry is displayed on its own page To move from one entry to the next use the Up Arrow and Down Arrow keys You can view the contents of the POST error log and the system event error log from...

Page 144: ...turn off the server and all attached devices 2 Turn on all attached devices then turn on the server 3 When the prompt F2 for Diagnostics is displayed press F2 If you have set both a power on password...

Page 145: ...el see Updating the firmware on page 15 2 Trained service technician only Replace the system board 101 Tick timer internal interrupt failure Trained service technician only Replace the system board 10...

Page 146: ...rder shown restarting the server each time a Battery b Failing device if the device is a FRU the device must be replaced by a trained service technician only c Trained service technician only System b...

Page 147: ...System board jumpers on page 13 for information about how to clear CMOS 4 Replace the following components one at a time in the order shown restarting the server each time a Battery b Trained service...

Page 148: ...correct 2 Trained service technician only Replace the system board 1162 Serial port error 1 Run the Configuration Setup Utility program and make sure that the serial port settings are correct 2 Train...

Page 149: ...er each time a Hard disk drive cables b Hard disk drive c Trained service technician only System board 178x Fixed disk error Note x is the drive that has the error 1 Run the hard disk drive diagnostic...

Page 150: ...m 4 If all memory resources are being used remove an adapter to make memory available to the adapter Disabling the BIOS on the adapter should correct the error See the documentation that comes with th...

Page 151: ...restarting the server each time a Failing PCI or PCI Express adapter b Trained service technician only System board 1806 PCI built in self test failure 1 If the error code indicates a particular PCI o...

Page 152: ...eplace the following components one at a time depending on the server model in the order shown restarting the server each time v Hot swap models a Hard disk drive b Hard disk drive backplane c SAS SAT...

Page 153: ...error 1 Trained service technician only Reseat the microprocessor 2 Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only...

Page 154: ...the following components depending on the server model v Hot swap models a Hard disk drive b SAS SATA controller v Simple swap models a Hard disk drive b Hard disk drive cable 2 Replace the following...

Page 155: ...essor problems v Before you run the DSA diagnostic programs you must determine whether the failing server is part of a shared hard disk drive cluster two or more servers sharing external storage devic...

Page 156: ...t If the system error LED on the front of the server is lit but there are no other error indications clear the BMC system event log This log does not clear itself and if it begins to fill up the syste...

Page 157: ...its CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom...

Page 158: ...l the problem is solved v See Chapter 3 Parts listing System x3200 M2 Types 4367 and 4368 on page 33 to determine which components are customer replaceable units CRU and which components are field rep...

Page 159: ...ained service technician only that step must be performed only by a trained service technician Symptom Action Not all drives are recognized by the hard disk drive diagnostic test the Fixed Disk Test o...

Page 160: ...they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing System x3200 M2 Types 4367 and 4368 on page 33 to determine which components are customer replaceable uni...

Page 161: ...ouse is compatible with the server See http www ibm com servers eserver serverproven compat us v The mouse or pointing device cable is securely connected to the server v The mouse or pointing device d...

Page 162: ...Setup Utility program v All DIMMs are enabled The server might have automatically disabled a DIMM when it detected a problem v If a DIMM was disabled by a system management interrupt SMI replace the D...

Page 163: ...hapter 3 Parts listing System x3200 M2 Types 4367 and 4368 on page 33 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an acti...

Page 164: ...s working correctly consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors can cause screen jitter or wavy unre...

Page 165: ...server see http www ibm com servers eserver serverproven compat us v You followed the installation instructions that came with the device and the device is installed correctly v You have not loosened...

Page 166: ...cables to all internal components c Power supplies hot swap models 4 Replace the following components one at a time in the order shown restarting the server each time a DIMMs b Power supplies hot swap...

Page 167: ...e 9 2 Reseat the following components a Failing serial device b Serial cable c Remote Supervisor Adapter II SlimLine if one is present 3 Replace the following components one at a time in the order sho...

Page 168: ...ed RAID servers or the ServerGuide System Partition is not present Run the ServerGuide program and make sure that setup is complete Software problems v Follow the suggested actions in the order in whi...

Page 169: ...n only that step must be performed only by a trained service technician Symptom Action A USB device does not work 1 Run the USB diagnostics see Running the diagnostic programs on page 156 2 Make sure...

Page 170: ...feature helps you to isolate the problem when the operating system is shut down Many errors are first indicated by a lit system error LED on the front panel assembly of the server If this LED is lit...

Page 171: ...light the LED next to the failing DIMM on the system board Look at the system service label on the top of the server which gives an overview of internal components This information can often provide...

Page 172: ...ure that the power cord is connected to a functioning power source 3 Remove one power supply at a time Lit Off Off DC source or power supply power problem 1 Make sure that the power supply is connecte...

Page 173: ...tus and configuration v Vital product data firmware and basic input output system BIOS v Drive health information v ServeRAID configuration v LSI RAID and controller configuration v Event logs for Ser...

Page 174: ...ess F1 4 From the Configuration Setup Utility menu select Start Options 5 From the Start Options menu select Startup Sequence Options 6 Note the device that is selected as the first startup device Lat...

Page 175: ...w all of the collected results and error log data v In the DSA GUI select DSA Error Log from the System Information page You can send the DSA error log file to IBM service and support to aid in diagno...

Page 176: ...he latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 3 Run the test again 4 Make sure that the system firmware is at the latest level The instal...

Page 177: ...2 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 3 Run the test again 4 Make sure that the system firm...

Page 178: ...re that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 3 Run the test again 4 Make sure that the system firmware is at...

Page 179: ...en run the test again 2 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 3 Run the test again 4 Make sure...

Page 180: ...system startup 2 Make sure that the Remote Supervisor Adapter II SlimLine firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for thi...

Page 181: ...onfiguration Setup Utility program press F1 at system startup 2 Make sure that the Remote Supervisor Adapter II SlimLine firmware is at the latest level The installed firmware level is shown in the DS...

Page 182: ...F1 at system startup 2 Make sure that the Remote Supervisor Adapter II SlimLine firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section...

Page 183: ...nfiguration Setup Utility program press F1 at system startup 2 Make sure that the Remote Supervisor Adapter II SlimLine firmware is at the latest level The installed firmware level is shown in the DSA...

Page 184: ...Setup Utility program press F1 at system startup 2 Make sure that the Remote Supervisor Adapter II SlimLine firmware is at the latest level The installed firmware level is shown in the DSA event log i...

Page 185: ...urce You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code...

Page 186: ...the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level F...

Page 187: ...ust disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the...

Page 188: ...c power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest lev...

Page 189: ...ou must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at...

Page 190: ...tem from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the...

Page 191: ...connect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest...

Page 192: ...e system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For...

Page 193: ...ust disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the...

Page 194: ...from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the lat...

Page 195: ...rce You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code...

Page 196: ...from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the late...

Page 197: ...ource You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA cod...

Page 198: ...e system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For...

Page 199: ...ou must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at...

Page 200: ...nnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest l...

Page 201: ...e You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is...

Page 202: ...tem from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the...

Page 203: ...rom the power source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure t...

Page 204: ...st disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the...

Page 205: ...m the power source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure tha...

Page 206: ...from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the lat...

Page 207: ...er source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA...

Page 208: ...rom ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the lates...

Page 209: ...e system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview ws...

Page 210: ...ce and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make...

Page 211: ...o http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section...

Page 212: ...on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that t...

Page 213: ...urce and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Mak...

Page 214: ...ce and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make...

Page 215: ...MIGR 4JTS2T and select your system to display a matrix of available firmware 4 Run the test again 5 If the problem remains collect the data from the DSA event log and send it to IBM Service For infor...

Page 216: ...wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 4 Run the test again 5 If the problem remains collect the data from the DSA event log and send it to IBM Serv...

Page 217: ...to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 4 Run the test again 5 If the problem remains collect the data from the DS...

Page 218: ...w wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 4 Run the test again 5 If the problem remains collect the data from the DSA event log and send it to IBM Ser...

Page 219: ...ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 5 Run the test again 6 If the problem remains collect the data from the DSA event log...

Page 220: ...st level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BIOS code is at the latest level The installed firmware level is shown in the...

Page 221: ...e that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BIOS code is at the latest level The instal...

Page 222: ...atest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 3 Make sure that the BIOS code is at the latest level The installed firmware level is shown in...

Page 223: ...ction of the DSA event log If necessary enable all memory in the Configuration Setup Utility program press F1 at system startup 3 Make sure that the DSA code is at the latest level For the latest leve...

Page 224: ...te all memory 8 If the problem remains collect the data from the DSA event log and send it to IBM Service For information about contacting and sending data to IBM Service see http www ibm com support...

Page 225: ...s uid psg1SERV DSA 2 Run the test again 3 Check the drive cabling for loose or broken connections at both ends or damage to the cable Replace the cable if it is damaged 4 Run the test again 5 For addi...

Page 226: ...is damaged 6 Run the test again 7 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 8 Run the test again 9...

Page 227: ...D drive issues site at http www ibm com support docview wss uid psg1MIGR 41559 6 Run the test again 7 Replace the optical drive 8 Run the test again 9 If the problem remains collect the data from the...

Page 228: ...media to be recognized 2 Run the test again 3 Check the drive cabling for loose or broken connections at both ends or damage to the cable Replace the cable if it is damaged 4 Run the test again 5 Make...

Page 229: ...nnections at both ends or damage to the cable Replace the cable if it is damaged 4 Run the test again 5 For additional troubleshooting information see the Troubleshooting CD and DVD drive issues site...

Page 230: ...ilable firmware 2 Run the test again 3 Trained service technician only Replace the system board 4 Run the test again 5 If the problem remains collect the data from the DSA event log and send it to IBM...

Page 231: ...splay a matrix of available firmware 2 Run the test again 3 Trained service technician only Replace the system board 4 Run the test again 5 If the problem remains collect the data from the DSA event l...

Page 232: ...s sharing interrupts if possible use the Configuration Setup Utility program press F1 at system startup to assign a unique interrupt to the device 4 Run the test again 5 Trained service technician onl...

Page 233: ...rt docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 3 Run the test again 4 Trained service technician only Replace the system board 5 Run the test agai...

Page 234: ...Under Product support click System x 3 Under Popular links click Software and device drivers 4 Click IBM System x3200 M2 to display the matrix of downloadable files for the server 5 Select the applic...

Page 235: ...the boot block recovery jumper JP6 on the system board see the following illustration and remove any adapters that impede access to the jumper see Removing an adapter on page 58 Boot block jumper JP6...

Page 236: ...block recovery jumper to pins 1 and 2 14 Replace any adapters that you removed see Installing an adapter on page 59 then install the side cover see Installing the side cover on page 53 15 Lock the sid...

Page 237: ...stem error log messages and suggested actions to correct the detected problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v S...

Page 238: ...le b Trained service technician only Fan sink DASD controller removal 1 Make sure that the mini PCI X adapter cable is not damaged 2 Reseat the mini PCI X adapter cable 3 Replace the mini PCI X adapte...

Page 239: ...nly If the message remains 1 Trained service technician only Reseat the microprocessor 2 Trained service technician only Replace the microprocessor Invalid userid or password received Userid is w x y...

Page 240: ...lient at IP yyy yyy yyy yyy Information only Retried alert accepted from system x type y sender s ID z Information only Retry count exceeded Incorrect password entered too many times for userid w x y...

Page 241: ...ot swap power supplies if any are installed b Power supply cables on the system board 2 Trained service technician only Replace the system board System is under recommended voltage for 1 5V CPU 1 Rese...

Page 242: ...g components a Hot swap power supplies if any are installed b Power supply cables on the system board 2 Trained service technician only Replace the system board System shutoff due to 2 5V under voltag...

Page 243: ...s not obstructed 2 Reseat the following components a Fan sink cable b Trained service technician only Fan sink System shutoff due to VRM over voltage 1 Trained service technician only Reseat the micro...

Page 244: ...aceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician System error log message Action We started a RS485...

Page 245: ...can be difficult to solve For example a short circuit can exist anywhere on any of the power distribution buses Usually a short circuit will cause the power subsystem to shut down because of an overc...

Page 246: ...of the hub v Check the Ethernet controller LEDs on the rear panel of the server These LEDs indicate whether there is a problem with the connector cable or hub The Ethernet link status LED is lit when...

Page 247: ...r and reconfigure it each time v Any external devices v Surge suppressor device on the server v Modem printer mouse and non IBM devices v Each adapter v Hard disk drives v Memory modules The minimum c...

Page 248: ...gram type and version level v Hardware configuration print screen of the system summary v BIOS code level v Operating system type and version level You can solve some problems by comparing the configu...

Page 249: ...gnostic tests that you can perform Most systems operating systems and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes If yo...

Page 250: ...S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through your IBM reseller or IBM Services To locate a reseller authorized by IBM to provid...

Page 251: ...LUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain...

Page 252: ...th Red Hat the Red Hat Shadow Man logo and all Red Hat based trademarks and logos are trademarks or registered trademarks of Red Hat Inc in the United States and other countries Other company product...

Page 253: ...ust not be viewed or used as definitive limits because numerous other factors such as temperature or moisture content of the air can influence the impact of particulates or environmental corrosives an...

Page 254: ...e When you send information to IBM you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you Electronic emissio...

Page 255: ...ic telecommunication systems in the United Kingdom European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 2004 108 EC...

Page 256: ...fzukommen Deutschland Einhaltung des Gesetzes ber die elektromagnetische Vertr glichkeit von Ger ten Dieses Produkt entspricht dem Gesetz ber die elektromagnetische Vertr glichkeit von Ger ten EMVG Di...

Page 257: ...and Information Technology Industries Association JEITA Confirmed Harmonics Guideline products less than or equal to 20 A per phase Korea Communications Commission KCC statement Please note that this...

Page 258: ...240 System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide...

Page 259: ...Installation CD 15 configuration continued with ServerGuide 22 configuration programs Boot Menu 16 Broadcom NetXtreme Gigabit Ethernet Boot Agent 16 Broadcom NetXtreme Gigabit Ethernet controller 16 C...

Page 260: ...ic code 157 messages diagnostic 155 Ethernet activity LED 6 connector 6 high performance modes 27 integrated on system board 27 link status LED 7 modes 27 Remote Supervisor Adapter II SlimLine connect...

Page 261: ...3 front panel assembly 90 hot plug adapter 102 hot swap drives 68 hot swap power supply cage 95 hot swap SAS or SATA drives 68 installing continued internal drives 61 memory modules 76 microprocessor...

Page 262: ...POST 121 beep codes 122 error codes 127 POST continued error log 125 power control button 4 power cords 44 power problems 148 227 power supply hot swap installing 74 removing 72 non hot swap installi...

Page 263: ...ty LEDs for hot swap drives 5 backplane activity LEDs for hot swap drives 5 status LEDs for hot swap drives 5 status LEDs for hot swap drives 5 serial port problems 149 server power features 7 server...

Page 264: ...Serial Bus USB problems 151 updating firmware 15 USB front connector assembly installing 93 removing 90 using Boot Menu program 26 Configuration Setup Utility program 15 IBM Configuration Setup Utili...

Page 265: ......

Page 266: ...Part Number 49Y0163 Printed in USA 1P P N 49Y0163...

Search results

Summary of Contents for 436854u - System x3200 M2 5U Mini Tower...

Reviews:

Related manuals for 436854u - System x3200 M2 5U Mini Tower...

Brands by name

Popular brands

IBM 436854u - System x3200 M2 5U Mini Tower..., Problem Determination And Service Manual

Search results

Summary of Contents for 436854u - System x3200 M2 5U Mini Tower...

Reviews:

Related manuals for 436854u - System x3200 M2 5U Mini Tower...

Brands by name

Popular brands