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Troubleshooting

7-5

Server Management Application Error Message

If the server management tool such as NEC ESMPRO Agent, NEC ESMPRO Manager, or
GAMServer has been installed in the NEC Express5800/ft series or management PC, you can obtain
the error information from the display unit of the server or management PC.

See Chapter 5 in this User’s Guide, the separate volume of the User’s Guide (Setup) or online
documentation for details.

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Summary of Contents for Express5800/340Hb-R N8800-047F

Page 1: ...N8800 047F 073F NEC Express5800 340Hb R User s Guide 1st Edition 3 2005 856 125126 901 A ...

Page 2: ...e Warranty Statement accompanying each product However actual performance of each such product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC To allow for design and s...

Page 3: ...is guide uses the following three types of symbols to give indications and precautions against a danger They are defined as follows Indicates that there is a risk of danger Each image symbolizes a particular type of danger Attention Indicates what you must not do Each image symbolizes a particular type of prohibition Prohibited actions Indicates what you must do Each image symbolizes a particular ...

Page 4: ...Indicates a risk of losing eyesight due to laser beam Indicates a risk of an injury or damage to physical assets due to hazardous material Prohibited actions Indicates a general prohibition that is not defined herein Do not disassemble repair or modify the equipment There is a risk of an electric shock or fire Mandatory actions Unplug the server There is a risk of an electric shock or fire Indicat...

Page 5: ... A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numériqeu de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada CE Statement Warning This is a Class A product In residential environment this product may cause radio interference in which case the user may be required to take adequate measure...

Page 6: ...osoft Windows 2000 Advanced Server operating system and Microsoft Windows 2000 Professional operating system are called Windows 2000 for short Microsoft Windows NT Server network operating system version 3 51 4 0 and Microsoft Windows NT Workstation operating system version 3 51 4 0 are called Windows NT for short Microsoft Windows Millennium Edition Operating System is called Windows Me for short...

Page 7: ...llow the system to instantaneously isolate the failed parts to assure non stop running operation will be moved smoothly from one module to the other minimizing damage to it You can use this NEC Express5800 ft series in a mission critical system where high availability is required By the use of Windows operating system it also provides outstanding openness for general purpose applications etc To ma...

Page 8: ...ption This chapter describes what you should know about the product its component names functions operating procedures as well as handling of devices and other parts Chapter 3 Windows Setup and Operation This chapter describes setup and operation specific to the product when it is on Windows Chapter 4 System Configuration This chapter describes how to make settings of built in basic input output s...

Page 9: ...n a safe place You will need them when you perform setup addition of options or replacement of failed components NEC EXPRESSBUILDER an accessory of the server is packaged in a paper envelope For the components in the package see the packing list of the NEC EXPRESSBUILDER contained in the paper envelope If you lose the NEC EXPRESSBUILDER CD ROM and desire to purchase a new one contact your sales re...

Page 10: ...FER TO THIRD PARTY 1 19 DISPOSAL OF EQUIPMENT AND CONSUMABLES 1 20 IF SYSTEM TROUBLE IS SUSPECTED 1 21 ABOUT REPAIR PARTS 1 21 ABOUT OUR WEB SERVICE 1 21 Chapter 2 General Description 2 1 STANDARD FEATURES 2 2 HOW THE OPERATING SYSTEM SEES THE CPU MODULES 2 6 How CPU modules appear on Device Manager 2 6 How CPU modules appear on Task Manager 2 6 NAMES AND FUNCTIONS OF COMPONENTS 2 7 Front View wit...

Page 11: ...and Stop of Expansion PCI Modules 3 45 NEC Express5800 ft series SERVICE PROGRAM CONFIGURATION 3 47 Chapter 4 System Configuration 4 1 SYSTEM BIOS SETUP 4 2 Starting SETUP Utility 4 3 Description of On Screen Items and Key Usage 4 4 Menu and Parameter Descriptions 4 5 SCSI BIOS Fast UTIL 4 21 Setting List for Optional SCSI Device 4 31 RESET AND FORCED SHUTDOWN 4 32 Resetting the Server 4 32 Forced...

Page 12: ...ss5800 ft series 7 6 Problems with NEC EXPRESSBUILDER 7 19 Problems with Master Control Menu 7 20 Problems with NEC ESMPRO 7 21 COLLECTION OF TROUBLE LOGS 7 29 Collection of Event Logs 7 30 Collection of Configuration Information 7 31 Collection of Diagnostic Information by Dr Watson 7 31 COLLECTION OF THE MEMORY DUMP 7 32 Chapter 8 Option 8 1 SAFETY PRECAUTIONS 8 2 ANTI STATIC MEASURES 8 3 PREPAR...

Page 13: ...vii N8104 103 1000BASE T Adapter 8 25 Supplement 8 27 Appendix A Specifications A 1 Appendix B IRQ and I O Port Address B 1 Interrupt Request B 1 I O Port Address B 2 ...

Page 14: ...viii This page is intentionally left blank ...

Page 15: ...Chapter 1 Precautions for Use This chapter includes information necessary for proper and safe operation of the server ...

Page 16: ...e system so that the user stays alert to possible risks Do not remove or damage these labels If some label is missing about to peel off or illegible contact your sales agent Server Chassis The figures below show locations of the labels on the server chassis Label A Label D Label B Label C ...

Page 17: ...Precautions for Use 1 3 Label A Label B Label C Label D ...

Page 18: ...1 4 Precautions for Use CPU Module The figures below show locations of the labels on CPU module Label B Label C Label A Label A Label B Label C ...

Page 19: ...Precautions for Use 1 5 PCI Module The figures below show locations of the labels on PCI module External View Label B Label A Internal View Label C ...

Page 20: ...1 6 Precautions for Use Label A Label B Label C ...

Page 21: ...Precautions for Use 1 7 Expansion PCI Module The figure below shows locations of the labels on expansion PCI module External View Label B Label A Internal View Label C ...

Page 22: ...1 8 Precautions for Use Label A Label B Label C ...

Page 23: ...pment if you detect smoke odor or noise If the equipment emits smoke odor or noise immediately turn off the server unplug the cord and contact your sales agent There is a risk of a fire Do not insert a wire or metal object Do not insert a wire or metal objects into a vent or disk drive slot There is a risk of an electric shock Do not use the equipment in an unsuitable place Do not install a server...

Page 24: ...not let water or foreign objects e g pins or paper clips enter the equipment There is a risk of a fire electric shock and breakdown When such things accidentally enter the equipment immediately turn off the power and unplug the cord Contact your sales agent instead of trying to disassemble it yourself ...

Page 25: ... overheating that could lead to a fire Do not plug the cord insecurely Insert the plug firmly into an outlet There is a risk of heat or fire due to poor contact If dust settles on the slots and it absorbs moisture there is also a risk of heat or fire Do not use the nonconforming power cords Use the power cords specified by NEC If the rated current is exceeded there is a risk of a fire You also hav...

Page 26: ...oid the usage or storage of this product in an environment which may be exposed to corrosive gases such as those including but not limited to sulfur dioxide hydrogen sulfide nitrogen dioxide chlorine ammonia and or ozone Avoid installing this product in an environment or one that may be exposed to corrosive materials such as sodium chloride and or sulfur Avoid installing this product in an environ...

Page 27: ...ower outlet before cleaning or installing removing internal optional devices Touching any internal device of the server with its power cord connected to a power source may cause an electric shock even of the server is off powered Disconnect the power plug from the outlet occasionally and clean the plug with a dry cloth Heat will be generated if condensation is formed on a dusty plug which may caus...

Page 28: ...e is a risk of a fire or electric shock Keep animals away Animal s waste or hair may get inside the equipment to cause a fire or electric shock Do not place any object on top of the server The object may fall off to cause injuries damage to hardware and or a fire Do not leave the CD tray ejected Dust may get in the equipment to cause malfunction The ejected tray may also become a cause of injuries...

Page 29: ...Do not carry or install the server only by a single person More than one person is required to carry or install the rack Failure to follow this instruction may cause the rack to fall to result in personal injury and or breakage of surrounding devices In particular a high rack such as 44U rack is unstable if it is not fixed by stabilizers More than one person must always carry or install the rack w...

Page 30: ...tion and wiring of power related facilities contact your electrician or local power company Do not pinch your finger with rails or other components Note sufficiently that your fingers may not be caught between a rail and another mechanical part or cut by a rail at installation or removal of the server from the rack Do not pull out or remove the server from the rack while it is operating Do not pul...

Page 31: ...umidity 20 to 80 Check the system clock once in a month It is recommended to operate the system clock using a time server NTP server if it is installed on the system which requires high level of time accuracy If the system clock goes out of alignment remarkably as time goes by though the system clock adjustment is performed contact your sales agent When you store the equipment keep it under storag...

Page 32: ... is recommended to use NEC s genuine option products Some competitors products are compatible with this server However servicing for trouble or damage resulting from such a product will be charged even within the warranty period ...

Page 33: ...ommand to erase data superficially the data actually remains on the hard disk If data is not erased completely it could be restored by certain software and be used for unexpected purposes You are strongly recommended to buy a special type of software or service to avoid such trouble For details contact your sales agent NEC shall not be accountable for such data leakage caused by your failure to ta...

Page 34: ...re to protect privacy and confidential information Some of the system components have limited lifetime e g cooling fans built in batteries built in CD ROM drive floppy disk drive and mouse For stable operation it is recommended to replace them regularly For lifetime of individual components and replacing procedures ask your sales agent WARNING Do not detach a lithium battery yourself This equipmen...

Page 35: ...e properly installed 4 Use a commercially available anti virus program to check the server If the problem isn t solved by the above actions stop using the server and consult with your sales agent In this case check LED indications of the server and alarm indications on the display which will serve as helpful information at the time of repair ABOUT REPAIR PARTS The minimum duration of holding repai...

Page 36: ...justment it is difficult to maintain a good work posture and may get tired soon Be sure to adjust the angle before using the display Adjust Brightness and Contrast Displays allow you to adjust brightness and contrast Optimum brightness and contrast vary depending on the individual age brightness of the room etc you need to make an adjustment accordingly If the screen is too bright or too dark it i...

Page 37: ...hapter 2 General Description This chapter describes what you need to know to use the NEC Express5800 ft series Refer to this chapter when you want to know about certain components and how to operate them ...

Page 38: ...ature Consoleless feature Self diagnosis Memory monitoring feature 1 bit error correction 2 bit error detection Bus parity error detection Temperature monitoring Error notification Built in fan monitoring feature Internal voltage monitoring feature BIOS password feature Power On Self Test POST Test and Diagnosis T D Utility Management Utilities Easy and Fine Setup NEC ESMPRO NEC EXPRESSBUILDER sys...

Page 39: ...ed applications NEC Express5800 ft series achieves continuous computing operations for the Windows server and server based applications with its redundant CPU processing and redundant memory It assures data redundancy through duplication of server data on an independent storage system These features eliminate server downtime that is usually caused by network disconnection or trouble with the I O c...

Page 40: ...ardware No need to modify applications You can run Windows Server 2003 compliant applications on NEC Express5800 ft series Thus unlike other highly fault tolerant products special API or scripts are not necessary Automatic mirroring NEC Express5800 ft series automatically maintains data as the current data Automatic detection and notification of faults NEC Express5800 ft series detects and sorts o...

Page 41: ...ore you can view the log items locally or remotely by a usual Windows procedure Since NEC Express5800 ft series events use unique IDs they are easy to distinguish In service repairing You can repair or replace a failed module even if NEC Express5800 ft series is operating Partition structure On this product the first logical drive will be in the following state when the setup by NEC EXPRESSBUILDER...

Page 42: ...sical CPUs System with one CPU System with two CPU How CPU modules appear on Task Manager Intel Xeon processor introduces a new technology called Hyper Threading Technology It is a technology that makes the operating system see a single processor performing as two logical processors Task Manager shows logical processors using the Hyper Threading Technology As shown below information for the proces...

Page 43: ...General Description 2 7 NAMES AND FUNCTIONS OF COMPONENTS Names and functions of components are shown below Front View with Front Bezel Removed 7 8 9 10 11 1 2 3 4 5 6 ...

Page 44: ... once to turn on power Press it again to turn off power Depress the switch for more than four seconds to force the system to power down The POWER switch on the secondary PCI module will be unlit and will not respond until a failure in the primary PCI module causes the secondary PCI module to assume primary functionality 8 DISK LED green amber An LED on the hard disk drive Blinks in green while the...

Page 45: ... 10 11 12 13 14 15 16 22 21 20 19 18 22 21 20 19 18 17 1 PCI module 10 for Group 1 2 PCI module 11 for Group 2 3 CPU module 0 for Group 1 4 5 CPU module 1 for Group 2 Expansion PCI module 13 for Group 1 6 Expansion PCI module 12 for Group 2 ...

Page 46: ...RJ 45 LAN controller Not used in this system 9 RJ 11 Modem controller Not used in this system 10 SMM board status LED green amber See LEDs in this chapter for details 11 SMM board status LED red See LEDs in this chapter for details 12 LINK ACT LED See LEDs in this chapter for details 13 LAN connector 1 A connector for 1000BASE T 100BASE TX and 10BASE T Connected to the network system on LAN 14 100...

Page 47: ...General Description 2 11 CPU Module 1 2 3 4 5 6 Group 1 and group 2 have the same configuration 1 Power unit 2 CPU module board 3 DIMM 4 CPU processor 5 Cooling fan 6 Module handles ...

Page 48: ...roup 1 and group 2 have the same configuration 1 Power unit 2 AC inlet in the rear 3 Backpanel connector in the rear 4 SMM board 5 Cooling fan 6 Module handles 7 3 5 inch hard disk drive bay One hard disk drive is factory installed in slot 1 8 CD ROM drive ...

Page 49: ...Access LED An LED that stays on while the loaded CD ROM is accessed 2 CD tray eject button A button for ejecting the CD tray 3 Manual release hole When the eject button does not work insert a metal pin into this hole to forcefully eject the CD tray ...

Page 50: ...2 14 General Description Expansion PCI Module 1 2 3 4 6 6 5 1 Power unit 2 AC inlet in the rear 3 Backpanel connector in the rear 4 PCI board slots 5 Cooling fan 6 Module handles ...

Page 51: ...General Description 2 15 Chassis Board Layout Clock board Interface board Back panel ...

Page 52: ...Status LED Red CPU Status LED Green Amber Status Action Off Off Power off state The server is off powered Supply the electric power Red On Off The power is not supplied due to CPU module failure Re install the CPU module If the same error persists contact your service representative Red Blink Off Contact your service representative Off Amber On Operates in simplex mode CPU operates normally but do...

Page 53: ... FRONT POWER LED Hard Disk Drive LED BMC Status LED Disk Access LED PCI Module Status LED REAR LAN Port LED 10 100 1000 LAN Port 10 100 LAN Port PCI Slot Status LED SLOT 3 PCI Slot Status LED SLOT 2 PCI Slot Status LED SLOT 1 PCI Module Status LED ...

Page 54: ...ed wait at least 10 minutes If updating of firmware is not executed and the LED goes on red for 10 seconds or longer contact your service representative Green On The BMC operates in duplex mode and the system is in safe state Green Blink Duplex mode Amber Blink Simplex mode The system is in warning or critical state e g thermal error or clock card failure Check internal fans for dust or debris Als...

Page 55: ...ule 2 Reconfigure the hard disk mirror See DISK OPERATIONS in Chapter 3 Windows Setup and Operation If the problem persists contact your sales agent Off Off Amber Amber AC power is not supplied to the PCI module 1 The PCI module 2 operates in simplex mode Check if the power cord is connected correctly Check the condition of breaker and UPS Check if the power unit of the PCI module 1 is connected c...

Page 56: ... is an error in the devices connected to the option PCI board connected or mounted on PCI module 2 including the cable disconnection iii The LAN cable connected or mounted on PCI module 2 is disconnected Make sure that the option PCI board is properly mounted and cables are properly connected to the connecters of the PCI module or the option PCI board Remount the PCI module 2 If the problem persis...

Page 57: ...tatus LED of only PCI module 1 is red PCI 1 PCI 2 Status LED 2 DISK Access LED Status LED 2 DISK Access LED Description Action Off Off Amber Amber The PCI module 1 is on standby The PCI module 1 has not been powered on yet The PCI module 2 operates in simplex mode Start the PCI module 1 from ft server utility See Maintenance of NEC Express5800 ft series in Chapter 5 Remount the PCI module 1 If the...

Page 58: ... the PCI module 2 If the problem persists contact your sales agent Amber Amber Green Off The PCI module 2 is performing diagnosis Diag The PCI module 1 operates in simplex mode Wait for the PCI module 2 to start When the PCI module 2 starts and duplex mode is established the indications will return to normal Off Off Off Off Only the PCI module 2 is on standby AC power is supplied through the cord ...

Page 59: ...Amber Green Off Mirroring the DISKs by the RDR function Wait for the mirroring to be completed Amber Green Some trouble occurred on a hard disk of the PCI module 2 The hard disk drive in the PCI module 1 is running without mirror Reconfigure the hard disk mirror See DISK OPERATIONS in Chapter 3 Windows Setup and Operation If the problem persists contact your sales agent Amber Amber Mirroring DISK ...

Page 60: ...s installed install the board correctly If off powered turn the power on If the same indication persists contact your service representative LAN Port LED Each PCI module has two LAN ports The table shown below describes the LAN port status Green Amber Status Action On Off 10 100 LAN port The power is normally supplied and the port operates at 10Mbps 10 100 1000LAN port The power is normally suppli...

Page 61: ...ard is in offline state or failed Check if SMM board is correctly installed If not re install the board If the same indication persists ask your service representative to replace the SMM board Off Green On The SMM board operates in duplex mode and in safe state On Green On Being tested or standby power is on On Amber On Being dumped Off Amber On The SMM board operates in simplex mode Off Off Power...

Page 62: ...dule again If the same indication persists contact your service representative Red On on a module and Green On on another module Diagnostic test is in progress Wait for a while Green On The Expansion PCI module operates in duplex mode and the module is in safe state Amber On The Expansion PCI module operates in simplex mode and the module is in critical state Make the Expansion PCI module being of...

Page 63: ...your service representative to replace the PCI board Amber On The PCI board operates in simplex mode Install the identical PCI board in the slot having the same slot number in the other PCI module Off The PCI board operates in duplex mode Or the PCI slot contains no board or off powered There is no problem if the PCI board operates in duplex mode If no PCI board is installed install the board corr...

Page 64: ...rt knowledge on the server to install remove or replace the CPU module PCI module and expansion PCI module NEC is not responsible for any machine or component defects or bad influences resulting from the operation of the server subject to the installation or removal made by yourself The front bezel covers the POWER switch and internal devices such as CD ROM drive and hard disk drive of the server ...

Page 65: ...General Description 2 29 Removal 1 If the rack has a front door open the front door 2 Hold both ends of the front bezel pull them out together and remove the front bezel ...

Page 66: ...C status LED 2 Remove the front bezel 3 Confirm that the BMC status LED on both PCI modules are off and press the POWER switch which illuminates green and located on the front panel After a while the NEC logo will appear on the screen POWER switches LEDs You can only use a power switch whose LED is on IMPORTANT Do not turn off the power before the NEC logo appears Before powering on make sure that...

Page 67: ...ugged to a UPS see manuals included with the UPS or the application that controls the UPS 1 Perform a normal shutdown from Windows Server 2003 The system will be powered off automatically Note The POWER LED on the primary side will remain illuminating when the AC power is supplied 2 Power off all peripheral devices ...

Page 68: ...NEC logo appears on the display while POST is being performed To view POST s details press Esc TIPS You can view POST screen from the beginning without the need to press Esc by changing the BIOS parameter Run the BIOS setup utility and enable Boot time Diagnostic Screen in the Main menu see Chapter 4 You can view the test items and details from a management PC where NEC ESMPRO Manager is installed...

Page 69: ...ation for using the server Unless this message appears together with an error message you don t need to start the utility to modify the configuration If you wait for a few seconds POST will go on automatically To start the SETUP utility press F2 while the above message is displayed For setting and parameter functions see the section of BIOS setup When SETUP is completed the server will reboot itse...

Page 70: ...currence of Error If POST or OS startup does not finish normally the server will reboot itself automatically At the time of reboot it will select the other CPU PCI module and run POST or OS startup In this manner the server retries POST or OS startup with different combinations of CPU PCI modules If POST does not finish normally with any combinations the server will stop with the state of DC OFF W...

Page 71: ...ive The drive letter will change when the primary PCI module is switched to the standby PCI module while the Windows operating system is in operation The drive letter of the floppy disk will be determined as follows A will be assigned to the floppy disk drive for the PCI module that is operating as the primary PCI module during Windows operating system boot up B will be assigned to the floppy disk...

Page 72: ...matted disk you will see a message that the disk cannot be read or that needs formatting To format a floppy disk see your OS manual If you power on or restart NEC Express5800 ft series with a floppy disk left in the drive the server will access the floppy disk to start the system Unless a system exits on the FD the server will be unable to start To remove a floppy disk from the drive press the eje...

Page 73: ...ic objects Do not clip disks Be careful not to drop Store floppy disks in a protective case where they are kept away from magnetic waves or dust To prevent data from being erased accidentally the floppy disk has a write protect notch When the disk is write protected you can read data but you cannot write the data or format the disk It is recommendable to write protect floppy disks that contain imp...

Page 74: ...single CD ROM drive in NEC Express5800 ft series but only the CD ROM drive on the primary side can be used When You Cannot Eject a CD ROM When you cannot eject the CD ROM by pressing the eject button follow the steps below to eject it Manual release hole 1 Power off the server 2 Use a metal pin of about 1 2 mm in diameter and 100 mm long alternatively you can use a fairly large paper clip after st...

Page 75: ...touch the signal side blank side Place the CD ROM gently on the tray with the printed side up Do not scratch or use a pencil or ballpoint pen to write on the CD ROM Keep away from cigarette smoke Do not leave the CD ROM in a place that is subject to direct sunlight or high temperatures e g due to a heater If the CD ROM gets dirty with dust or fingerprints wipe it gently from its center to edge wit...

Page 76: ...2 40 General Description This page is intentionally left blank ...

Page 77: ...Chapter 3 Windows Setup and Operation This chapter describes setup procedures to make NEC Express5800 ft series ready for use ...

Page 78: ...n other than a system partition on the disk with the OS note the following If you reinstall the OS the entire disk will be cleared If there is any data partition other than the system partition the data must be backed up before reinstalling the OS Operations differ depending on the model of NEC Express5800 ft series Choose the suitable procedure Models that do not support the RDR Rapid Disk Resync...

Page 79: ...naging Disks and Volumes Disk Management How To then check the operating procedures Hard Disk Configurations that can be built on the NEC Express5800 ft series In the NEC Express5800 ft series all volumes need creation of mirror disks You can create mirror disks only on the dynamic simple volume as shown in the table below Volume type Can cannot be built Dynamic simple volume Dynamic span volume D...

Page 80: ...Management window appears 2 Click Disk Management under Storage in the console tree 3 Right click the disk and point to Properties to confirm the target ID The target ID in the example shown here is 1 4 Similarly confirm the target IDs of the other disks Disk No Target ID Hard disk 0 0 Hard disk 1 1 Hard disk 2 2 Hard disk 3 0 Hard disk 4 1 Hard disk 5 2 When disk numbers and target IDs are matche...

Page 81: ... Disk Configurations that can be built on the NEC Express5800 ft series page 3 3 1 Click Start Administrative Tools then Computer Management The Computer Management dialog box will appear 2 Click Disk Management under Storage in the console tree The Disk Management window will appear on the right panel 3 Insert a new disk The disk will appear on the Disk Management window IMPORTANT If the status o...

Page 82: ...and then execute Convert to Dynamic Disk On the Convert to Dynamic Disk dialog box select the disk and click OK 5 Right click the volume of the dynamic disk to mirror and click Add Mirror 6 On the Add Mirror dialog box select the disk to mirror and click Add Mirror ...

Page 83: ...here is no problem Click OK If the server is rebooted during mirror generation mirroring will not be completed Do not reboot the server until the mirroring process is completed 7 The volume status changes to Resynching 8 The mirror configuration is completed if the volume status changes from Resyching to Healthy ...

Page 84: ...successfully Disk mirroring is completed properly if the volume layout is Mirror and the status is Healthy on the Disk Management window Is the mirror configured on the disks of the proper position On the Disk Management window right click the mirrored disks and select Properties Click the General tab and check if the Target IDs are identical In the case below the Target ID is 0 ...

Page 85: ...lick the volume of the dynamic disk whose mirror is to be broken and click Break Mirrored Volume 3 Click Yes on the Break Mirrored Volume dialog box 4 Click OK on the Logical Disk Manager dialog box This dialog box is not displayed for data volume 5 The mirror is broken and the volumes will be converted to simple volumes In the figure on the right the status of the volumes are as follows System Vo...

Page 86: ... a boot disk on another system it becomes impossible to boot from the disk 1 Insert the disk to import 2 Foreign Dynamic Disk is displayed on Disk Management In the figure on the right Disk 2 and Disk 3 are the inserted disks 3 Right click the disk to import and select Import Foreign Disks 4 In the Import Foregn Disks dialog box select the disk group to import and click OK ...

Page 87: ...Windows Setup and Operation 3 11 5 In the Foreign Disk Volumes dialog box check the volumes to import and click OK 6 The disk import is completed if the disk status changes from Foreign to Online ...

Page 88: ...ror volume a mirror volume is extended in the following order Remove Mirror Extend Volume Add Mirror 1 Remove the mirror of the volume you want to extend and make it a simple volume In the case below the mirror of the volume E is removed to extend the volume E 2 Right click the volume to be extended and click Extend Volume 3 When the Welcome to the Extend Volume Wizard dialog box of the Extend Vol...

Page 89: ...n the Select Disks dialog box enter the amount of space to extend and click Next In this case 1500MB is added 5 Check the settings on the Completing the Extend Volume Wizard dialog box and click Finish 6 The size of the volume is extended ...

Page 90: ...3 14 Windows Setup and Operation 7 Configure the mirror of the extended volume ...

Page 91: ...r recognizes a paired disk as a single virtual disk Slot1 Slot2 Slot3 Group1 Group2 Corresponding slots for mirroring process Paired slots Corresponding slots Virtual disk name given by the RDR Utility PCI module 1 Slot 1 Ù PCI module 2 Slot 1 PCI module 1 Slot 2 Ù PCI module 2 Slot 2 PCI module 1 Slot 3 Ù PCI module 2 Slot 3 RDR Virtual Disk 1 RDR Virtual Disk 2 RDR Virtual Disk 3 Note In the abo...

Page 92: ... a long time 30 hours or longer has passed after the mirror is broken the mirror resynchronization target will be the entire disk For example if the mirroring has been broken due to a PCI module failure when you shut down the system and replace the PCI module in such a state the entire area of the disk needs to be resynchronized Configuring and Removing Duplexed Setting of Disks by the RDR Functio...

Page 93: ...isk is a disk which makes up the RDR Virtual Disk 2 only appears for disks with RDR setting 3 This section appears only for disks with RDR setting Right frame The properties of the disk selected in the left frame is shown In the figure above the properties of the disk inserted to the PCI module for Group1 s Slot 2 IMPORTANT The RDR Utility display is not updated automatically Therefore update it b...

Page 94: ...ree from the menu of RDR Utility select Action A and click Refresh R or press F5 to update the display after awhile The display of RDR Utility is not updated automatically Therefore update it by clicking Refresh R from Action A or pressing F5 on the menu after performing operations described below 4 On the left tree of RDR Utility right click a disk to set RDR and click Add RDR Virtual Disk IMPORT...

Page 95: ... to set duplex configuration into the corresponding slot In this example a disk is inserted into the Slot 2 of the PCI module for Group2 6 On the left tree on RDR Utility right click the disk which was inserted in the previous step and click Add RDR Virtual Disk IMPORTANT If the inserted disk has not been initialized on Windows RDR is set and synchronization starts automatically so this step is no...

Page 96: ... after RDR is set and the status may change to what is described in the step 8 The percentage changes from 0 to 25 50 75 depending on the synchronization process progresses If the system is rebooted during synchronization the process cannot be completed Do not restart the system until the synchronization is completed 8 When the Op State State of RDR Virtual Disk x x 1 2 3 becomes Duplex and Status...

Page 97: ...he area which has not been synchronized the area that no partition exists will be synchronized When the system is shut down without shutting down Windows properly for example by pressing the power button the entire area of the synchronized disks will be resynchronized after the system is restarted ...

Page 98: ...ting of the following disks Disk containing the boot partition or volume Disk containing page files Dynamic disk 1 Start RDR Utility 2 Right click the disk to deactivate RDR and click Deactivate RDR Virtual Disk 3 In the Warning dialog box click Yes 4 The RDR setting is removed from the target disk IMPORTANT When the disk does not appear on the tree update it by clicking Refresh R from Action A or...

Page 99: ...fThresholdStatus These MTBF values can be cleared by the Clear MTBF command 1 Start RDR Utility and right click a target disk on the tree in the left frame and click Clear MTBF 2 In the Success dialog box click OK Performing resynchronization If disk synchronization by RDR is broken due to causes including a failure resynchronize disks by following either of the procedures below Resynchronization ...

Page 100: ...IPS The verification process is automatically performed every 12 hours The duration may vary depending on the disk size or load but the verification process completes in a few seconds 1 Start RDR Utility and right click RDR Virtual Disk x x 1 2 3 in the left frame and click Verify RDR Virtual Disk 2 In the Success dialog box click OK 3 Disk verification starts and Status of the RDR Virtual Disk be...

Page 101: ...he left frame of RDR Utility select each disk and check the values of MTBF Current and MtbfThresholdStatus in the right frame TIP For RDR Utility see About RDR Utility on page 3 16 Description of each MTBF value Property name Description Normal value MTBF Current Mean time between failures Unknown MtbfThresholdStatus The status of comparing the MTBF value with the threshold level 1200 seconds Norm...

Page 102: ...sed as a disk which contains the boot volume disk storing the OS the disk cannot be used for duplexed configuration Initialize the disk to use the disk This section describes an example of determining failures of the disk in the Slot 2 of the PCI module for Group1 and the disk in the Slot 3 of the PCI module for Group2 using How to Locate Failed Disks 1 Click Start Administrative Tools Computer Ma...

Page 103: ...t click a volume that has and remove mirror 5 After checking to see the Missing disk is selected click Remove mirror At Drive F Mirror and Failed Redundant will change to Simple and Healthy 6 Right click a disk with x and select Remove Disk ...

Page 104: ...28 Windows Setup and Operation 7 Similarly delete the other Missing disk 8 Insert new disks They will appear on Disk Management If any uninitialized disk is inserted right click the disk and initialize it ...

Page 105: ...ndows Setup and Operation 3 29 9 Select and right click a disk and then select Convert to Dynamic Disk IMPORTANT If Foreign appears execute Convert to Dynamic Disk after Convert to Basic Disk is executed ...

Page 106: ... disks are numbered from 0 at the OS startup according to the position they are inserted When you increase a hard disk while the system is running it will be given a number that is not used for any disks However when you restart the system the old disk numbers will not be retained and disks are re numbered according to the hard disk position Therefore you need to determine which disks are mirrored...

Page 107: ...isks 1 and 4 Right click volume E on the Disk 4 and select Add Mirror 12 When the Add mirror dialog box appears select Disk 1 and then click Add Mirror 13 Similarly make settings of Disk 2 and Disk 5 Upon completion of synchronous processing recovery is completed ...

Page 108: ... disk to the Slot 2 of the PCI module for Group1 IMPORTANT Insert a disk which has the same capacity with the one inserted in the Slot 2 of the PCI module for Group2 and which is new or physically formatted 4 Update the display of RDR Utility and confirm that the new disk is displayed and the LEDs of the PCI module and the disk illuminate green 5 Right click the RDR Virtual Disk x x 1 2 3 which is...

Page 109: ...800 ft series If those CD ROM drives N codes are different the drive letter assigned to the CD ROM drive may be changed reassigned when the secondary PCI module becomes the primary module at startup In such case follow the instruction above to change back the drive letter It is recommended to specify D as the CD ROM drive s drive letter The change of drive letter due to the change of primary PCI m...

Page 110: ...tive Load Balancing ALB is a feature that creates a group containing more than one adapter and enhances the through put by operating packet transmission from the server by all the adapters This feature includes AFT feature Configuring dual LAN TIPS To set dual LAN configuration log on as Administrator or a member of the group Administrators 1 Display the Intel R PROSet II dialog box by starting on...

Page 111: ... up menu appears Select Team 1 Adaptive Fault Tolerance Mode from Add to Team and add the adapters IMPORTANT Do not set Preferred Primary or Preferred Secondary to each adapter 5 Make settings of dual configuration for Stratus emb 82544GC Copper Gigabit Adapter 1000Base as well Perform 3 to 5 in the same manner replacing Stratus emb 82559 10 100 Enet Adapter with Stratus emb 82544GC Copper Gigabit...

Page 112: ...dialog box Do not disable the status of this Virtual Adapter If you enable it again the system may become unstable and you may need to restart it Set IP address for Virtual Adapter after the settings of dual configuration Do not set IP address for 100Base Adapter or 1000Base Adapter Use a hub for dual configuration Use a repeater hub or a switching hub for AFT function Use a switching hub for ALB ...

Page 113: ...ers from Duplication Right click the following adapters on the control tree which is located on the left side of the Intel R PROSet II dialog box and select Remove from Team For on board Stratus emb 82559 10 100 Enet Adapter Stratus emb 82544GC Copper Gigabit Adapter For option board Stratus AA U51500 10 100 Enet Adapter 100BASE TX Stratus AA U57000 Fiber Gigabit Adapter 1000 BASE SX NEC 8490 XT C...

Page 114: ...ter 100BASE TX Stratus AA U57000 Fiber Gigabit Adapter 1000 BASE SX NEC 8490 XT Copper Gigabit Adapter 1000 BASE T 3 Right click Team 1 Adaptive Fault Tolerance Mode and select Remove At that time the dialog box shown on the right is displayed This is a message for confirmation so click Yes button Remove all teams displayed on the Intel PRO Set II dialog box in the same manner ...

Page 115: ...Windows Setup and Operation 3 39 4 Click the OK button on the Intel PROSet II dialog box close it and make a setup effective The dual LAN will be canceled ...

Page 116: ... module with the POWER switch illuminated is the primary module 2 Check whether the PCI modules are duplicated To check if the PCI modules are duplicated see the PCI modules status LEDs Indications of the status LEDs when PCI modules are duplicated POWER LED Hard Disk Drive LED LED Primary Secondary 1 BMC status LED Green Green 2 PCI module status LED1 3 PCI module status LED2 Green Green 4 DISK A...

Page 117: ...ar from the taskbar Windows FT Orphaning A disk that is part of a fault tolerant volume can no longer be accessed The message denotes that the mirror volumes of the hard disk stored in the disconnected PCI module are released The message will not appear if disks are duplicated by the RDR function z Indications of PCI modules status LEDs change as follows Indications of status LEDs LED Secondary Pr...

Page 118: ...ED Secondary Primary 1 BMC status LED Green Green 2 PCI module status LED1 Red 3 PCI module status LED2 Green Amber 4 DISK ACCESS LED Amber DISK LED Green Amber When duplication of disks is started after the completion of PCI module diagnosis The status of LEDs differ depending on the method of disk duplication Secondary LED Non RDR model RDR model Primary 1 BMC status LED Green Green Green 2 PCI ...

Page 119: ...dules Indications status LEDs when CPU modules are duplicated LED CPU module 1 Operating CPU module 2 Operating 1 CPU module status LED1 2 CPU module status LED2 Green Green 2 Use the ft server utility to stop the operation of a CPU module to remove From Start select All Programs NEC ESMPRO Agent then ft server utility to start the ft server utility Then from the FTSever tree on the left pane of t...

Page 120: ...mory copy are performed and the duplication process is completed Note that the system is paused temporarily for copying memory during memory synchronization Indications of status LEDs during diagnosis LED CPU module 1 Started CPU module 2 Operating 1 CPU module status LED1 Red 2 CPU module status LED2 Green Amber Indications of status LEDs after completion of duplication LED CPU module 1 Operating...

Page 121: ...2 Operating 1 Expansion PCI module status LED1 2 Expansion PCI module status LED2 Green Green 2 Use the ft server utility to stop the operation of an expansion PCI module to remove From Start select All Programs NEC ESMPRO Agent then ft server utility to start the ft server utility Then from the FTServer tree on the left pane of the ft server utility select PCI Module then the expansion PCI module...

Page 122: ...sion PCI module In the ft server utility select the stopped expansion PCI module and click Up of Bring Up Bring Down Once the expansion PCI module is started hardware will be diagnosed and then duplicated Indications of status LEDs during diagnosis LED Expansion PCI module 1 Diagnosing Expansion PCI module 2 Operating 1 Expansion PCI module status LED1 Red 2 Expansion PCI module status LED2 Green ...

Page 123: ...for the NEC Express5800 ft series operation Do not stop these services When minimizing the number of operating service programs temporarily is required for system disk backup using backup software etc the following service programs may be stopped Services that can be stopped z ESMFSService z ESRAS Utility Service Services required to keep operating z Stratus ftServer Maintenance and Diagnostics MA...

Page 124: ...3 48 Windows Setup and Operation This page is intentionally left blank ...

Page 125: ...tion This chapter describes Basic Input Output System BIOS configuration When you install the server for the first time or install remove optional devices thoroughly read this chapter for better understanding and correct setups ...

Page 126: ...the correct parameters using the SETUP utility and shipped in the best conditions IMPORTANT The SETUP utility is intended for system Administrator use only Do not set any password before installing the OS The server contains the latest version of the SETUP utility Dialog boxes appearing on your SETUP utility thus may differ from descriptions in this User s Guide If you find anything unclear see th...

Page 127: ...e screen depending on your system configuration Press F2 to enter SETUP Press F2 to start the SETUP utility and display its Main menu If you have previously set a password with the SETUP utility the password entry screen appears Enter the password Enter password Up to three password entries will be accepted If you fail to enter the password correctly for three consecutive times the server halts Yo...

Page 128: ...rrently selected Cursor Selects the Main Advanced Stratus Security Boot or Exit menu and Changes the value parameter of the selected item When a submenu option an option proceeded by is selected these keys are disabled Enter Press Enter to choose the selected parameter Esc Displays the previous screen F1 Press F1 when you need help on SETUP operations The help screen for SETUP operations appears P...

Page 129: ...or menus Main Advanced Stratus Security Boot Exit To configure detailed settings of functions select a submenu from the above menus Below describes configurable functions and parameters and the factory settings displayed in the screen for each menu Main Start the SETUP utility to display the Main menu ...

Page 130: ...screen Disabled Enabled Specify whether to display the system devices detected at start up Factory set You can access the Keyboard Features submenu from Main menu Select the Keyboard Features menu and press Enter to display its submenus IMPORTANT Check and adjust the system clock before operation in the following conditions After transporting the equipment After storing the equipment After the equ...

Page 131: ...Auto On Off Enable or disable the NumLock feature at system start up If Auto is selected the NumLock feature will be enabled when an entry with the keypad is detected Keyboard Auto repeat Rate 10 sec 6 sec 2 sec Select the number of characters repeatedly output in a second when a key is pressed Keyboard Auto repeat Delay 0 25 sec 0 5 sec 0 75 sec 1 sec Select a period before a key character starts...

Page 132: ...options on the screen Option Parameter Description Your Setting Reset Configuration Data No Yes Select Yes to clear the configuration data system information stored by POST The parameter No will be resumed when the server restarts AC LINK Stay Off Last State Power On Sets the AC LINK feature Determines the operation mode of the server if a power loss occurs Select Power On when the server is conne...

Page 133: ... or the base I O addresses Option Parameter Description Your Setting Serial port A Disabled Enabled Auto Disable the serial port A or specify a base address and interrupt Base I O address Serial Port 1 3F8h IRQ4 Displayed only when serial port A is enabled Serial port B Disabled Enabled Auto Disable the serial port B or specify a base address and interrupt Base I O address Serial Port 2 2F8h IRQ3 ...

Page 134: ...Selecting On board COM B changes Boot time Diagnostic Screen to Enabled Baud Rate 9600 19 2K 57 6K 115 2K Select a baud rate for communications with the connected HW console Console Type VT100 VT100 8bit PC ANSI 7bit PC ANSI VT100 VT UTFS Select a HW console type Flow Control None XON XOFF Select a flow control method Console Connection Direct Via modem Select a connection with the HW console Cont...

Page 135: ...ratus Move the cursor onto Stratus to display the Stratus menu The Stratus menu screen contains no options for setup Display the respective submenu for each option for setup Select an option and press Enter to display its submenu ...

Page 136: ...0 Size of ft Memory is specified Start Address Shows the start address of ft Memory view only Factory set IMPORTANT Unless you use ft Memory do not change the factory setting To use ft Memory you need to prepare an ft Memory RAM Disk If you specify change the size of ft Memory on the ft Memory RAM Disk not this menu the changes will take effect automatically For details see manuals included with t...

Page 137: ...nitoring Time out 1 5 20 Specify the Option ROM monitoring time out period This option is displayed only when Enabled is selected for Option ROM Scan Monitoring Boot Monitoring Disabled Enabled Enable or disable the boot monitoring feature This function is unique to NEC Express5800 ft series detects errors until the OS boots up and immediately reboots the OS upon detection of an error For details ...

Page 138: ...ure during boot up restriction POST Pause Monitoring Time out 1 3 20 Specify the POST monitoring time period during boot up restriction Factory set IMPORTANT When connecting a Fibre Channel disk array device change the set value of Boot Monitoring Time out Period depending on the wait time for the completion of the Fibre Channel disk array device initialization If the wait time for the completion ...

Page 139: ...for setup options on the screen Option Parameter Description Your Setting Hot key 0 control key type Disabled Alt Ctrl Alt or Ctrl key required Q Hot key 1 control key type Disabled Alt Ctrl Alt or Ctrl key required S Hot key 2 control key type Disabled Alt Ctrl Alt or Ctrl Hot key 3 control key type Disabled Alt Ctrl Alt or Ctrl Set hot key Factory set ...

Page 140: ...Security menu Select Set Supervisor Password and press Enter to display the following pop up screen Set a password on this pop up screen Enter a password of up to seven alphanumeric characters and symbols from the keyboard IMPORTANT Do not set any password before installing the OS ...

Page 141: ...o request a password entry at boot up Supervisor password setup is required beforehand When the supervisor password is specified and this option is disabled the BIOS assumes that a system boot attempt is made by a user Diskette access Everyone Supervisor Enable or disable password prompt that allows access to the floppy disk drive Power Switch Mask Masked Unmasked Enable or disable the POWER switc...

Page 142: ...ice according to the order specified in this menu and use the software to boot the system if found You can change the boot device order using or and or Move the cursor to select the device by or and then change the priority using or IMPORTANT Specify the device boot order as shown above to start the NEC EXPRESSBUILDER ...

Page 143: ...following screen appears Select Yes and press Enter to save the current configuration data into the CMOS memory and exit the SETUP utility The server will automatically restart the system Exit Without Saving Changes Select this option to discard the current configuration data and exit the SETUP utility Select No and press Enter to discard the current configuration data and exit the SETUP utility S...

Page 144: ...setting values before restoring the default value Load Previous Values Select this option to discard the current configuration data and restore the previous configuration data The following screen appears Select Yes and press Enter to discard the current configuration data and restore the previous one Save Changes Select this option to save the current configuration data into the CMOS memory and s...

Page 145: ...ingly the SCSI BIOS may not be changed by using this utility IMPORTANT Leave the settings for the SCSI controller to which built in hard disks are connected as they are at shipment The controllers installed in each module must be configured individually Fast UTIL of the latest version is installed in the NEC Express5800 ft series Accordingly the setting screen may be different from that described ...

Page 146: ...dapter dialog box Settings of built in SCSI controller installed in each group Mount only the PCI module which has the built in SCSI controller that you want to check the settings and start Fast UTIL Remove the other PCI module from the system Do not change the factory settings of the built in SCSI controller Although there may be descriptions that the SCSI BIOS of the host adapter needs to be con...

Page 147: ...screen in the middle of POST 2 Press Q and Ctrl together Fast UTIL is started IMPORTANT Press these keys before message QLogic Adapter using IRQ number x or later appears 3 Highlight Select Host Adapter using the cursor keys and press Enter Fast UTIL Options Configuration Settings Scan SCSI Bus SCSI Disk Utility Select Host Adapter Exit Fast UTIL ...

Page 148: ...layed item with the cursor keys and press Enter Select Host Adapter Adapter Type QLA12160 Ultra 3 2400 I O Address The display returns to Fast UTIL Options The name of the selected host adapter appears at the upper left corner of the screen Fast UTIL Options Configuration Settings Scan SCSI Bus SCSI Disk Utility Select Host Adapter Exit Fast UTIL ...

Page 149: ... at shipment Submenu item Parameter Description BIOS Address View only BIOS Revision View only Interrupt level View only Host Adapter BIOS Enabled Disabled Specify whether the BIOS extension of the host adapter is enabled or disabled PCI Bus DMA Burst Enabled Disabled Specify whether the DMA burst transfer on the PCI bus is enabled or disabled CDROM Boot Enabled Disabled Specify whether the start ...

Page 150: ... Specify whether the parity check is provided or not Enable LUNs Yes No Specify whether more than one LUN numbers are given to SCSI ID Enable PPR Yes No Leave this item as factory set Enable Device Yes No Leave this item as factory set Negotiate Wide Yes No Specify whether the wide 32 bits transfer is enabled or disabled No must be selected for ID8 Negotiate Sync Yes No Specify whether the synchro...

Page 151: ...ipment IMPORTANT The settings can be done in SCSI buses The settings at shipment are the same for both SCSI bus 0 and SCSI bus 1 Submenu item Parameter Description SCSI Bus SCSI ID 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Select the SCSI ID given to SCSI bus SCSI Bus Reset Enabled Disabled Make the reset valid or invalid in SCSI buses SCSI Bus Reset Delay 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Leave t...

Page 152: ...nd their settings at shipment are the same as those shown in the table for SCSI Device Settings IMPORTANT The settings can be done in SCSI buses and SCSI IDs Check the SCSI ID of the target device before changing the settings The settings at shipment are the same for both SCSI bus 0 and SCSI bus 1 The following items can be changed by setting Adapter Configuration in Host Adapter Settings to Manua...

Page 153: ...the boot SCSI device SCSI Boot Lun 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Select the LUN number to which the boot SCSI device is bound Factory set Restore Default Adapter Settings If you put the cursor on Restore Default Adapter Settings with keyboard cursors and in the Configuration Settings menu and press Enter the display changes to the screen for returning the setting values to the default valu...

Page 154: ...ntinue With Format in Low Level Format causes all data in disks to be lost If you select Select Host Adapter from the Fast UTIL Options menu the list of the host adapters installed in the main system is displayed Select an adapter to change its settings Low Level Format Formats physically the device selected in Continue With Format If you select Do Not Format Disk the menu displayed just before ap...

Page 155: ... the termination screen Configuration settings modified Save Changes Do not save changes Select either Save Changes or Do not save changes by using keyboard cursors and and press Enter Pressing Enter causes the screen for terminating Fast UTIL to appear Exit Fast UTIL Reboot System Return to Fast UTIL Select either Reboot System or Return to Fast UTIL and press Enter Setting List for Optional SCSI...

Page 156: ...the server when it is not frozen make sure that no processing is in progress Forced Shutdown Use this function when an OS command does not shut down the server the POWER switch does not turn off the server or resetting does not work Press and hold the POWER switch on the server for over four seconds Press this button for at least four seconds To turn on the power back again wait approximately 30 s...

Page 157: ...asswords you can clear them by following the procedure described in this section You can also use the same procedure to clear the CMOS data in the server IMPORTANT Clearing the CMOS data restores the factory settings To clear passwords or CMOS data power off the server NEC recommends that you request a maintenance engineer of your service representative having the expert knowledge on the server to...

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Page 159: ...Chapter 5 Installing and Using Utilities This section describes how to use the NEC EXPRESSBUILDER CD ROM that comes with your server and to install the utilities stored on the NEC EXPRESSBUILDER ...

Page 160: ...rom NEC EXPRESSBUILDER CD ROM For the procedure insert the NEC EXPRESSBUILDER CD ROM into the CD ROM drive of the NEC Express5800 ft series and start the NEC Express5800 ft series from the system in the NEC EXPRESSBUILDER When the NEC Express5800 ft series is started by using this procedure the NEC EXPRESSBUILDER top menu shown above appears Perform the NEC Express5800 ft series setup from this me...

Page 161: ...DER CD ROM after Windows startup The Master Control Menu see figure below starts automatically after you place the NEC EXPRESSBUILDER in the CD ROM drive A dialog box called Master Control Menu will appear For this dialog see Master Control Menu described later ...

Page 162: ...he NEC EXPRESSBUILDER After the NEC EXPRESSBUILDER is started the NEC EXPRESSBUILDER top menu shown below appears B D C A A Setup Performs various automatic setup operations including settings of internal parameters and states of hardware and installations of Windows Server 2003 Enterprise Edition and several utilities Select this setup procedure if hard disks are used in a partition different fro...

Page 163: ...ard disks are used with a partition different from that at purchase or if OS is reinstalled This feature carries out the complicated setup IMPORTANT To install Windows Server 2003 Enterprise Edition in your server use the setup program excluding the case of performing the setup for the first time after the purchase Any other methods cannot install Windows Server 2003 Enterprise Edition in the serv...

Page 164: ...ystem check program Create Support Disk In the support disk creation procedure the starting support disk for starting a utility within the NEC EXPRESSBUILDER from a floppy disk and the support disk required in the installation of the operating system can be created If you write down the titles appearing on the screen on the floppy disk labels they can be easily managed later The customer should pr...

Page 165: ...at Use the Adobe Acrobat Reader to read these documents Put the NEC EXPRESSBUILDER CD ROM in the CD ROM drive Master Control Menu automatically appears on the screen If the Autorun feature is invalid in your system run the MC 1ST EXE file in the CD ROM directly Some items are grayed out when the logon user does not have the authority of the Administrator or the system does not meet the requirement...

Page 166: ...er management Stable operation of server Shutdown of a server immediately leads the customer to lose business opportunities and profits This requires servers to always operate in their perfect state If a fault occurs in a server it is necessary to detect the occurrence as soon as possible make clear the cause and take appropriate action The shorter the time taken from the occurrence of a fault to ...

Page 167: ... server fault NEC ESMPRO Agent includes the preventive maintenance function predicting the occurrence of a fault in advance as countermeasures for preventing faults from occurring It can previously detect the increase in the cabinet temperature and the empty capacity in a file system Management of server operation status NEC ESMPRO Agent can acquire the detailed hardware configuration and performa...

Page 168: ...ypical faults reported by NEC ESMPRO Agent Component Reported information CPU CPU load is over the threshold CPU degrading etc Memory ECC 1 bit error detection etc Power supply Voltage lowering Power failure etc Temperature Temperature increase in cabinet etc Fan Fan failure decrease in the number of revolutions etc Storage File system usage rate etc LAN Line fault threshold over Send retry or sen...

Page 169: ...omponents installed in the server You can view the information managed and monitored by NEC ESMPRO Agent on the data viewer of NEC ESMPRO Manager NEC ESMPRO Agent also manages and monitors components and conditions required to keep the server reliability at a high level such as hard disks CPU fans power supply and temperature ...

Page 170: ...s management tasks using NEC ESMPRO and system functions NEC Express5800 ft series management task NEC ESMPRO function or tool on managed NEC Express5800 ft series NEC ESMPRO function or tool on management manager Monitoring of major component states NEC ESMPRO Manager data viewer Diagnosis and start stop of major components and F W update NEC ESMPRO Agent ft server utility NEC ESMPRO Manager data...

Page 171: ...Installing and Using Utilities 5 13 ...

Page 172: ...een is designed in the Explorer format to indicate the components in a server hierarchically for effective server management NEC ESMPRO Manager manages servers by using the following three types of GUIs Operation Window The operation window is used to create the map of servers connected to network to manage them The map can be multi layered depending on the installation areas organizations and obj...

Page 173: ...t In addition it changes the status color of the failed server component This enables you to identify the failed portion Alert Viewer The Alert Viewer manages fault reports sent from servers together A fault occurred in a server is immediately reported to the Alert Viewer The Administrator can recognize all faults on the network instantly ...

Page 174: ...le 1 CPU2 on CPU module 1 CPU3 on CPU module 1 CPU4 on CPU module 1 Power supply unit on CPU module 1 0 0 0 0 1 0 2 0 3 0 4 0 5 0 6 0 7 0 8 0 9 0 10 0 11 0 20 0 21 0 22 0 23 0 100 CPU module 2 DIMM1 on CPU module 2 DIMM2 on CPU module 2 DIMM3 on CPU module 2 DIMM4 on CPU module 2 DIMM5 on CPU module 2 DIMM6 on CPU module 2 DIMM7 on CPU module 2 DIMM8 on CPU module 2 DIMM9 on CPU module 2 DIMM10 on...

Page 175: ... on SCSI enclosure 1 SCSI slot 3 on SCSI enclosure 1 Electronics 1 on SCSI enclosure 1 Power supply unit on SCSI enclosure 1 10 40 10 40 1 10 40 2 10 40 3 10 40 120 10 40 100 Expansion PCI module 2 PCI slot 1 on expansion PCI module 2 PCI slot 2 on expansion PCI module 2 PCI slot 3 on expansion PCI module 2 PCI slot 4 on expansion PCI module 2 13 13 0 13 1 13 2 13 3 SCSI enclosure 2 SCSI slot 1 on...

Page 176: ...support microsoft com default aspx scid kb en us 226494 Application Log Events Generated When You Start Performance Counter Query http support microsoft com default aspx scid kb en us 296187 Event ID 2003 Warning Message Logged When Loading Performance Counters http support microsoft com default aspx scid kb en us 267831 Visit the Microsoft Help and Support on regular basis where you can find othe...

Page 177: ...on States of CPU and PCI Modules If you dynamically change the configuration of the CPU or PCI module in the relevant system during review of the server information by using the data viewer the message prompting you to reconstruct the tree of the data viewer will appear If you click the Yes button the tree is reconstructed in the data viewer to reflect the change of the system configuration on the...

Page 178: ...of a volume such as span volume and striping volume over multiple hard disk drives created by the RDR function may not be displayed correctly Use the RDR Utility for checking the state of mirrored hard disk drives created by the RDR function Fault Time of SCSI Slots In the NEC Express5800 ft series with ft control software 3 0 Time of last fault in Maintenance under SCSI slot on a Data Viewer is n...

Page 179: ...hile NEC ESMPRO Manager monitors server shutdown the relevant NEC ESMPRO Agent machine may be entered into the sleep state If so the report server access disabled is issued and the status color of the server icon becomes gray This cannot indicate whether the NEC ESMPRO Agent machine is shut down or entered into the sleep state Keep these in mind when operating the system where systems to be monito...

Page 180: ...ngs of printer from Printers and Faxes The procedures are as follows 1 Start Printers and Faxes and open the printer properties you want to make settings for Select the Printers and Faxes right click and select Properties 2 Select the Advanced tab 3 Enter values in the available time From and To and click OK in the Advanced and Properties dialog boxes Now you can see the correct information from M...

Page 181: ...er status monitoring by NEC ESMPRO Manager is on default ON NEC ESMPRO Manager regularly issues a request to NEC ESMPRO Agent to get the current status of the server In response NEC ESMPRO Agent checks the status of the server As a result the CPU load ratio of SNMP Service increases temporarily If you have trouble of terminating a movie player application turn off the server status monitoring by N...

Page 182: ...ifferent from the name that is recognized by the OS Example drive name on Data Viewer A drive name recognized by the OS B Check the floppy disk drive name on Explorer Floppy Disk Drive Information If you add or delete floppy disk drive connected with USB while the system is running the drive information under the I O Device in the data viewer will be updated at the next system startup Displayed BI...

Page 183: ...ta Viewer To monitor the state of the NEC Express5800 ft series on a management computer with installation of NEC ESMPRO Manager the data viewer is used If you click each of the modules and items to be checked sequentially on the tree view in the Windows Explorer format the data viewer indicates their states on the right side of the screen You can manage the status on a Web browser using Web compo...

Page 184: ... tree You can see the following information on the modules and the components on the CPU modules in the CPU Module tree General Allows the configuration and other information on the CPU modules to be viewed Maintenance Allows the start stop MTBF information clear dump acquisition and diagnosis of the CPU modules to be provided See Maintenance of NEC Express5800 ft series described later for the st...

Page 185: ... the CPU modules to be updated See Maintenance of NEC Express5800 ft series described later for the update of BIOS of the CPU modules The detailed device identification information can be checked by selecting ESMPRO tree Hardware tree Field Replaceable Unit tree CPU Allows the information of the CPU on the CPU modules to be viewed ...

Page 186: ...5 28 Installing and Using Utilities DIMM Allows the information of DIMM on the CPU modules to be viewed ...

Page 187: ... PCI Module tree select the target PCI module from PCI Module in the FTServer tree You can see the following information on the PCI modules and the components on the PCI modules of the PCI Module tree This section describes the general information screens of the PCI modules The components on the PCI modules are described later General Allows the configuration and other information of the PCI modul...

Page 188: ...d See Maintenance of NEC Express5800 ft series described later for the start stop and MTBF information clear of the CPU modules Update Allows the device identification information of the PCI modules to be viewed The detailed device identification information can be checked by selecting ESMPRO tree Hardware tree Field Replaceable Unit tree ...

Page 189: ...nformation on the PCI slot tree select PCI Module PCI module containing PCI slot to be seen PCI slot of the FTServer tree You can see the following information on the PCI slot and the devices on the PCI slot in the PCI slot tree General Allows the PCI slot configuration information to be viewed Maintenance Allows a device on the PCI slot to be started This function is not supported in the current ...

Page 190: ...2 Installing and Using Utilities PCI Device General Allows the information of devices on the PCI slot to be viewed PCI Device Detail Allows the detailed information of a device on the PCI slot to be viewed ...

Page 191: ...Installing and Using Utilities 5 33 PCI Bridge General Allows the information of bridges on the PCI bus to be viewed PCI Bridge Bus Allows the bus information of a bridge on the PCI bus to be viewed ...

Page 192: ...5 34 Installing and Using Utilities PCI Bridge Detail Allows the detailed information of a bridge on the PCI bus to be viewed ...

Page 193: ...he FTServer tree You can see the following information of the SCSI enclosure from the SCSI enclosure tree General Allows the configuration and other information of the SCSI enclosure to be viewed IMPORTANT You need to be aware that PCI modules SCSI adapters SCSI buses and modules under the SCSI enclosure have impact on each other For details see Impact When Module Status Changes described above ...

Page 194: ...he SCSI adapter to be viewed or cleared See Maintenance of NEC Express5800 ft series described later for clearing the MTBF information on the SCSI enclosure Update Allows the firmware of the SCSI enclosure to be updated However this function is not supported in the current version ...

Page 195: ...formation of the SCSI enclosure electronics to be viewed Electronics Maintenance Allows the MTBF information of the SCSI enclosure electronics to be viewed or cleared See Maintenance of NEC Express5800 ft series described later for clearing the MTBF information on the SCSI electronics enclosure ...

Page 196: ...e of the status of hard disk during the mirror creation For details see Status Color Changes after Hard Disk Drive is Mounted described earlier in this chapter SCSI Slot Maintenance Allows the MTBF information of the SCSI slot to be viewed or cleared See Maintenance of NEC Express5800 ft series described later for clearing the MTBF information on the SCSI slot ...

Page 197: ...mirror disk components see the Mirror Disk tree To view information on Mirror Disk tree select Mirror Disk under FTServer tree You can see the redundancy status of the mirrors and the device IDs of the SCSI slots into which these hard disk components are connected Mirror Disk ...

Page 198: ...ow to maintain hard disks 1 Confirmation of hard disk failure If NEC ESMPRO Agent detects some problem with a hard disk it will report an alert of the problem to NEC ESMPRO Manager Please check the alert viewer in the manager regularly Ex If a hard disk in SCSI Slot 10 40 1 is broken agent reports the following alert Device 10 40 1 is now BROKEN And manager displays the problem information of the ...

Page 199: ...irror Disk IMPORTANT The mirroring redundancy status will change depending on the status of the two hard disks that make up a mirror as follows Status of hard disk drive 1 Status of hard disk drive 2 Status of mirror volume Duplex Normal Simplex Duplex Others Warning Duplex Simplex Normal Simplex Others Warning Duplex Warning Simplex Warning Others Others No status is shown TIPS Unless the hard di...

Page 200: ...hese hard disks the information on the volumes will not be displayed Ex A few volumes are created within a single disk Volume A Volume C Boot volume Volume B V V V Volume A Volume B olume C olume D Mirror Mirror olume D Mirror Boot volume The screen shows information on a pair of hard disks that make up a mirror It does not show information based on volumes ex Volume A Volume B ...

Page 201: ...f hard disk failure above 2 Removing the hard disk Disconnect the hard disk with the problem At this time NEC ESMPRO Agent reports the following alert to manager And icons related to the hard disk with problem change the state of warning in the data viewer Since the hard disk has been removed the status of the SCSI slot will be EMPTY TIPS You can identify the new hard disk by DevicePathID ex 10 40...

Page 202: ...he redundant status of mirrored disks is changed to Warning Mirror Disk 3 Connect a new hard disk Next connect a new hard disk to the same SCSI Slot At this time NEC ESMPRO Agent reports the following alert to manager And icons related to the hard disk are changed to the state of normal in the data viewer When the hard disk is connected SCSI Slot changes the status to ONLINE Alert report TIPS You ...

Page 203: ...nstalling and Using Utilities 5 45 When the hard disk is connected SCSI Slot changes the status to Normal SCSI Slot General Also at this time the state of the mirrored disks changes to Normal Mirror Disk ...

Page 204: ...l components those specific to particular components and general system settings The maintenance functions common to all components are operated in the same way basically the operation procedure and typical examples of screen images are described below The table below lists the maintenance functions common to all components Start Stop MTBF clear Diag nosis F W update Component R L R L R L R L R L ...

Page 205: ...O Manager L Local Executable on local server by using ft server utility Support Not support The table below shows the support of the whole system setup functions Quick dump Auto firmware update Auto module start Component R L R L R L Whole system R Remote Executable from remote management PC by using NEC ESMPRO Manager L Local Executable on local server by using ft server utility Support Not suppo...

Page 206: ...tus LED 2 is off Only the status LED illuminates red when the module is in one of the following states Removed Broken Shot Firmware Update Complete Diagnostics Passed When system is stopped forcibly due to replacement or malfunction of module Executable in the following module state this can be viewed on manager screen Duplex When system is stopped forcibly due to replacement or malfunction of mod...

Page 207: ...by the NEC Express5800 ft series as an alert Stop Perform the procedure below before replacing a component 1 Select the target component in the FTServer tree 2 Check the current state with the State display on the target component screen 3 Click the Bring Down button in the Maintenance screen for the target component A certain time is required for the stop The stop result can be confirmed by State...

Page 208: ...5 50 Installing and Using Utilities Sample screen of NEC ESMPRO Manager 2 Maintenance screen of CPU module CPU Module CPU Module Maintenance ...

Page 209: ...by the LEDs on the target component The result of the start operation is registered in the event log Stop 1 Stop before replacing components 2 Select the target component by using the ft server utility 3 Check the current state of the target component with the LEDs 4 Click the Down button of the target component A certain time is required for the start The start result can be confirmed by the LEDs...

Page 210: ... start the module forcibly after replacing a module or if MTBF became lower than the threshold due to malfunction and disabled the module Executable in the following module state this can be viewed on manager screen Broken MTBF is lower than the threshold To start the module forcibly after replacing a module or if MTBF became lower than the threshold due to malfunction and disabled the module Exec...

Page 211: ... threshold is registered in the event log SCSI Electronics Same as above Same as above SCSI Slot Same as above Same as above Remote Executable from remote management PC by using NEC ESMPRO Manager Local Executable on local server by using ft server utility Not support Procedure in NEC ESMPRO Manager Perform the procedure below before replacement of a component 1 Select the target component in the ...

Page 212: ...ft server utility 2 Check the current state of the target component with the LEDs and event log 3 Click the Clear button in MTBF Clear of the target component The MTBF clearing result can be confirmed by the LEDs on the target component The result of the MTBF clearing operation is registered in the event log 4 Start the component Sample screen of ft server utility PCI Module ...

Page 213: ... a phenomenon supposed to be a malfunction occurs Executable in any of the following module states this can be viewed on manager screen Removed Broken Shot Firmware Update Complete To diagnose the module under operation bring down the module before the diagnosis When a phenomenon causing the module to be down occurs or a phenomenon supposed to be a malfunction occurs Executable in any of the follo...

Page 214: ...is on the target component screen The result of the diagnosis is reported by the NEC Express5800 ft series as an alert The result of diagnosis executed last is displayed in the Diagnosis Information column In addition if a fault is detected by the result of the diagnosis the state of the General tree of the component is changed IMPORTANT In ft control software 3 0 the diagnosis result is not displ...

Page 215: ... is operating stop the component 3 Click the Diagnostics button in the Diagnosis Information on the target component The diagnosis result can be confirmed by the LEDs on the target component The result of the diagnosis is registered in the event log IMPORTANT The diagnosis result is not displayed on the screen displayed by clicking Diagnostics 4 Start the component Sample screen of ft server utili...

Page 216: ...firmware image file for update The table below shows the potential cases in which the firmware of a component is to be updated Firmware update Component Remote Local CPU Module When BIOS must be updated to new one Executable in any of the following module states this can be viewed on manager screen Removed Broken or forced stop No fault found by diagnosis To update the module under operation bring...

Page 217: ... component is operating stop the component 4 Click the Firmware Update button in the Update screen for the target component Sample screen of NEC ESMPRO Manager Update screen of CPU module CPU Module Update 5 Select Specify the file path to update enter the directory in which the updated firmware specified in the input box in step 1 is saved and click the Execute button Perform the firmware update ...

Page 218: ...n the Firmware Update dialog box and click the Execute button 4 Start the module Even if you do not have the image data of firmware for update the firmware can be copied from the other module By starting the module the firmware will be updated automatically However when the Enable automatic firmware update property is disabled follow the steps below to update the firmware 1 Start the system using ...

Page 219: ...et component with the ft server utility 3 Check the current state of the target component with the LEDs If the component is operating stop the component 4 Click the Firmware button for the target component Sample screen of ft server utility CPU Module 5 Select Specify new firmware for update enter the directory in which the updated firmware specified in the input box in step 1 is saved and click t...

Page 220: ...rmware Update dialog box and click the Activate button 4 Start the module Even if you do not have the image data of firmware for update the firmware can be copied from the other module By starting the module the firmware will be updated automatically However when the Enable automatic firmware update property is disabled follow the steps below to update the firmware 1 Start the system using the mod...

Page 221: ... dump of stopped module Saving dump of component under system operation Component Remote Local Remote Local CPU Module When a fault or malfunction occurs in the system Save the dump if requested by maintenance personnel Executable in the following module state Only the red LED is on However this function operates only in a fault state An execution error occurs in any other cases Only the red LED i...

Page 222: ...te with the State display on the target component screen 3 Click the Dump button in the Maintenance screen for the target component A certain time is required for the dump saving The dump is stored as SystemDrive NECDump MEMORY DMP on the managed server The result of the dump saving is reported by the NEC Express5800 ft series as an alert Sample screen of NEC ESMPRO Manager Maintenance screen of C...

Page 223: ...arget CPU module with the LEDs 3 Select the dump acquisition method with Dump of the target CPU module and click the Harvest button A certain time is required for the dump acquisition The dump is stored as SystemDrive NECDump MEMORY DMP on the server The result of the dump acquisition can be confirmed in the event log Sample screen of ft server utility CPU Module ...

Page 224: ...ule state Only the green LED is on Only the green LED is on when the module is in the following state Duplex Remote Executable from remote management PC by using NEC ESMPRO Manager Local Executable on local server by using ft server utility Not support Reset the SCSI bus with the ft server utility in the following procedure NEC ESMPRO Manager cannot reset the SCSI bus However because the ft server...

Page 225: ...lt monitoring function is enabled to detect possible disk faults Disabling the preventive disk maintenance disables the disk fault monitoring function The table below shows the potential cases in which the setup of the preventive disk maintenance is modified IMPORTANT The disk failure prediction S M A R T feature is not supported in this server Use ft server utility to disable this feature Sample ...

Page 226: ...If this property is disabled the module is not started automatically The initial setup value is Enable IMPORTANT In the NEC Express5800 ft series with ft control software over 3 0 it is always necessary to set Enable Do not set Disable The system operation can be set on FTServer tree General screen of the ft server utility The table below shows the potential cases in which the system operation set...

Page 227: ...utility in the following procedure The system cannot be configured using the NEC ESMPRO Manager 1 Select General in the FTServer tree 2 Check the property of carrying out the modification with System Settings or cancel the check 3 Click the Apply button Sample screen of ft server utility ...

Page 228: ... recognize changes in NEC Agent By using this function the time lag can be reduced However it may consume a little bit more network band width since each state change will be notified to NEC ESMPRO Manager as some kind of alert Setting 1 Select Program NEC ESMPRO Manager from the Start menu and click Manager Settings Manager Settings dialog box 2 Check Enable the State Change Alert Setting 3 Click...

Page 229: ... the pass of the image file of the firmware to be updated IMPORTANT Contact your maintenance engineer for the update of the BMC firmware BMC firmware update Component Remote Local BMC When update to new firmware is required Remote Executable from remote management PC by using NEC ESMPRO Manager Local Executable on local server by using ft server utility Not support Procedure of Update from ft serv...

Page 230: ...5 72 Installing and Using Utilities 2 Enter the location to store the new firmware and click Activate Confirmation dialog box appears 3 Click OK Execute the firmware update ...

Page 231: ...y be updated on the managed server On the SMM firmware update screen specify the pass of the image file of the firmware to be updated IMPORTANT Contact your maintenance engineer for the update of the SMM firmware SMM firmware update Component Remote Local SMM When update to new firmware is required Remote Executable from remote management PC by using NEC ESMPRO Manager Local Executable on local se...

Page 232: ...llowing procedure 1 Click Firmware Firmware Firmware Update dialog box appears 2 Enter the location to store the new firmware and click Activate Confirmation dialog box appears 3 Click OK Execute the firmware update 4 When updating for one SMM firmware completes update another SMM firmware in the same manner ...

Page 233: ...Chapter 6 Maintenance This chapter describes the daily maintenance of NEC Express5800 ft series and precautions when relocating or storing the server ...

Page 234: ... ft series consult your sales agent Checking Alert Monitor the failure occurrence by NEC ESMPRO during the system operation Always check whether any alert is reported to NEC ESMPRO Manager on the management PC Check whether any alert is reported on the Operation Window Data Viewer or Alert Viewer of NEC ESMPRO Manager Viewers of NEC ESMPRO Operation Window Alert Viewer Data Viewer ...

Page 235: ... powered off by the shut down operation The functions and indications of LEDs are described in Chapter 2 If any indication that shows an error contact your sales agent Making Backup Copies NEC recommends you make backup copies of your valuable data stored in hard disks of the server on a regular basis For backup storage devices suitable for the server and backup tools consult with your sales agent...

Page 236: ... avoid altering the material and color of the server do not use volatile solvents such as thinner or benzene to clean the server The power receptacle the cables the connectors on the rear panel of server and the inside of the server must be kept dry Do not moisten them with water 1 Make sure that the server is powered off 2 Unplug the power cord of the server from a power outlet 3 Wipe off dust fr...

Page 237: ...ouse ball cover counterclockwise to remove it Take out the ball from the mouse 3 Wipe the mouse ball with a dry soft cloth If stains remain use a soft cloth to wipe them off Soak the soft cloth in neutral detergent that is diluted with water or warm water and squeeze it firmly 4 Wipe three small rollers inside the mouse with cotton swab Use the cotton swab soaked with alcohol if stains remain 5 Pu...

Page 238: ...g so may damage the lens and may cause a malfunction of the drive 5 Gently push on the tray front to close the tray 6 Wipe the signal side of the CD ROM with a dry soft cloth IMPORTANT Wipe CD ROMs from the center to the outside Use only CD ROM cleaner if necessary Cleaning a CD ROM with record spray cleaner benzene or thinner causes damage to the CD ROM contents At worst inserting the CD ROM into...

Page 239: ...e to remove the LAN cable Executing the system diagnostics with the LAN cable connected the network may be influenced TIPS On checking the hard disk no data is written into the disk Startup and Exit of System Diagnosis Consumer Procedures to start the diagnostic program are as follows 1 Shutdown the OS and power off the server Then unplug the power cord 2 Disconnect all the LAN cables from the ser...

Page 240: ...st window Use the cursor keys on the keyboard to move it to another test window Move the target scope to a desired window and press Enter Now you can view detailed information on the selected window To return to the previous window press Enter once again Some system configurations do not display the target scope but change the color of the test window s frame If an error is detected during the sys...

Page 241: ...Maintenance 6 9 OFF LINE MAINTENANCE UTILITY The Off line Maintenance Utility is not included in your NEC EXPRESSBUILDER CD ROM ...

Page 242: ...her than specified Do not connect disconnect any interface cable with the power cord of the server plugged to a power source IMPORTANT If the server needs to be relocated stored due to a change in the floor layout to a great extent contact the sales agent Make sure to make a backup copy of your valuable data in the hard disk if any When moving the server with hard disks make sure not to give a sho...

Page 243: ...m a cold place to a warm place in a short time condensation will occur and cause malfunctions and breakdown when these are used in such state When you start operating these equipments again after the transportation or the storage make sure to wait for a sufficient period of time to use them in the operating environment If the system clock goes out of alignment remarkably as time goes by though the...

Page 244: ...6 12 Maintenance This page is intentionally left blank ...

Page 245: ...Chapter 7 Troubleshooting If the product does not work properly see this chapter before deciding that it is a breakdown ...

Page 246: ...stem operation Especially take note on whether any alert is reported to NEC ESMPRO Manager on the management PC Check whether any alert is reported on the Operation Window Data Viewer or Alert Viewer of NEC ESMPRO Manager Example NEC ESMPRO Manager Determine type and location of server workstation trouble ...

Page 247: ...r messages Error Messages by LED Indication The LEDs on the front and rear panels of the NEC Express5800 ft series and near the handles of hard disks inform the user of the various server statuses by the colors and the patterns of going on going off and flashing If trouble seems to have occurred check the LED indication For the LED indication and meanings see Chapter 2 ...

Page 248: ... sales agent may ask you to provide this data Thus copy the file into a medium e g DAT to be ready to pass it to the maintenance personnel IMPORTANT A message may appear indicating that virtual memory is insufficient when you restart the system after a STOP or system error has occurred Ignore the message and start the system CHECK Before copying the file into a medium start the Event Viewer to con...

Page 249: ... Agent NEC ESMPRO Manager or GAMServer has been installed in the NEC Express5800 ft series or management PC you can obtain the error information from the display unit of the server or management PC See Chapter 5 in this User s Guide the separate volume of the User s Guide Setup or online documentation for details ...

Page 250: ...er breaker for the connected power outlet is on If the power cord is plugged to a UPS make sure the UPS is powered and it supplies power See the manual that comes with the UPS for details Power supply to the server may be linked with the connected UPS using the BIOS setup utility of the server Menu to check Advanced AC LINK Power On Did you press the POWER switch Press the POWER switch on the fron...

Page 251: ...h Mask Unmasked POST fails to complete Is the DIMM installed At least four DIMMs are populated in the DIMM bank 0 for operation Is the memory size large The memory check may take a time if the memory size is large Wait for a while Did you perform any keyboard or mouse operation immediately after you started the server If you perform any keyboard or mouse operation immediately after start up POST m...

Page 252: ...t address and operation mode Refer to the manual that comes with the device to configure the device Menu to check Advanced Peripheral Configuration Is SCSI controller including options configuration correct If the sever has an optional SCSI controller board and SCSI devices are hooked up to the server make correct settings by the SCSI controller board s SCSI BIOS utility For details see manuals in...

Page 253: ...settings are correct Are you using a PS2 USB conversion connector The PS2 USB conversion connector is not supported Use the keyboard and mouse specified by NEC Screen freezes keyboard and mouse don t work If the amount of memory is large it takes time to copy the memory in dual mode and the system stops working during the copying It s not system trouble Message New Hardware Found appears Such a me...

Page 254: ...d disk properly installed Make sure to lock the hard disk with the lever on its handle The hard disk is not connected to the internal connector when it is not completely installed see Chapter 8 When the hard disk is properly installed the drive power LED for the hard disk is lit while the server is powered Fail to start the OS Is a floppy disk in the floppy disk drive Take out the floppy disk and ...

Page 255: ...re to connect the LAN cable to the network port on the rear of the server Also make sure to use the LAN cable that conforms to the network interface standard Have the protocol and service already configured Install the distinctive network driver for the server Make sure that the protocol such as TCP IP and services are properly specified Is the transfer speed correct Open the Network Property dial...

Page 256: ...recorded in the system event log when starting the system or after exchanging PCI modules there is no real problem on operation Change of a setup with PROSet II will become invalid if NMS service stops but you can change a setup normally because NMS service will be automatically started when PROSet II is started Source Service Control Manager Event ID 7031 Description The NMS service terminated un...

Page 257: ...per Gigabit Adapter Source iANSMiniport Event ID 15 Description Adapter link up Stratus emb 82544GC Copper Gigabit Adapter Source iANSMiniport Event ID 17 Description Team X An adapter has re established link Network connection has been restored ESMCpuPerf related logs are recorded in the system event log If NEC ESMPRO Agent cannot get performance information from the OS due to a temporary resourc...

Page 258: ...ice You need not to cope with this event Source EvntAgnt ID 1003 Description TraceFileName parameter not located in registry Default trace file used is Source EvntAgnt ID 1015 Description TraceLevel parameter not located in registry Default trace level used is 32 sra_ssn related logs are recorded in the application event log Although the following log may be recorded in the application event log w...

Page 259: ...operation CHKDSK is executed in the following conditions 1 CHKDSK is scheduled to be executed at next system startup 2 Corruption of file system is detected since the previous startup until shutdown 3 Inconsistency corruption of file system is detected while mouting at system startup Is the value of Boot Monitoring Time out Period in the BIOS setting appropriate Change the value of Boot Monitoring...

Page 260: ... module may be registered when you install some software that uses SNMP Service If you start SNMP Service SNMP Extended Agent is also loaded at the initialization However if the initialization is not completed within a specified period SNMP Service will hang It may take time to complete the initialization due to temporary high load on the system In this case wait for the system load become low eno...

Page 261: ...e Disk The disk will become usable The primary PCI module s status LED2 and DISK ACCESS LED illuminate amber after startup Is the mirror of the hard disks broken See Disk Management If the mirror is broken reconfigure the mirror For mirror configuration see DISK OPERATIONS in Chapter 3 Windows Setup and Operation Other than disk failures the following operations may break the mirror at startup z T...

Page 262: ...formation see Set memory Dump Debug Information under Step 12 Set up Failure Management of Chapter 4 Windows Setup in the separate volume User s Guide Setup Is the initial size of the OS partition s paging file set to a value smaller than the recommended value When the specified initial size of the paging file is below the recommended value accurate memory dump debug information may not be collect...

Page 263: ...oot When an error occurs while the NEC EXPRESSBUILDER is in progress the following message appears After this message appears check the error and take the appropriate corrective action according to the error codes listed in the table below Message Cause and Remedy This machine is not supported This NEC EXPRESSBUILDER version is not designed for this server Execute the NEC EXPRESSBUILDER on the com...

Page 264: ...ion is not clear Is your display unit set to display 256 colors or more Set the display unit to display 256 colors or more The master control menu fails to appear Is your system Windows NT 4 0 or later or Windows 95 or later The CD ROM Autorun feature is supported by Windows NT 4 0 and Windows 95 The older versions do not automatically start from the CD ROM Is Shift pressed Setting the CD ROM with...

Page 265: ...warning the duplication appears The specification of the same NEC ESMPRO Manager causes to be reported doubly NEC ESMPRO Manager cannot monitor NEC ESMPRO Agent If you entered any community name other than public in the Community name box in the Traps property sheet add that name to Accepted community names refer to the users guide setup of a separate volume Unless you set the acceptable community...

Page 266: ...again After which reinstall NEC ESMPRO Agent and the other vendor s software Total Status of the PCI Module When each module s status is simplex the total status of the PCI module displayed on the Data Viewer is yellow warning and the status will be reflected to the server status The ft control software 3 0 or later does not display the information on Ethernet or SCSI adapter on the tree of the Da...

Page 267: ... impedance may have occurred thus there is not any problem LAN monitoring threshold is not used Because the NEC Express5800 ft series detects hardware faults on the network in the driver level NEC ESMPRO Agent does not monitor line faults Thus the value set for Line fault occurrence rate of a LAN tab of NEC ESMPRO Agent properties in the control panel is not used The remote shutdown and threshold ...

Page 268: ...make the settings of printer from Printers and Faxes The procedures are as follows 1 Start Printers and Faxes and open the printer properties you want to make settings for Select the Printers and Faxes right click and select Properties 2 Select the Advanced tab 3 Enter values in the available time From and To and click OK in the Advanced and Properties dialog boxes Now you can see the correct info...

Page 269: ...refore keep in mind when an applicable sensor is referred to by NEC ESMPRO Manager displayed as follows A state is displayed to be unknown on a data viewer indicated by gray The present value and number of rotations are displayed to be unknown on a data viewer A state is displayed in grey on the data viewer of a Web component Nothing is displayed about the present value or number of rotations on t...

Page 270: ...loppy disk drive name on Explorer If you add or delete floppy disk drive connected with USB while the system is running the drive information under the I O Device in the data viewer will be updated at the next system startup The displayed BIOS data is incorrect BIOS additional data may not be displayed properly in BIOS Information of a CPU Module of the ft server utility or in Ft Server CPU Module...

Page 271: ...odule in the FTServer tree on a Data Viewer becomes Online and the status color becomes green New settings in thresholds of monitoring interval and free space monitoring are not reflected New settings in thresholds of monitoring interval and free space monitoring are not reflected immediately after they are changed They are reflected at the next monitoring interval of monitoring service Fault time...

Page 272: ...e Disk Expansion Unit is not displayed correctly When the Disk Expansion Unit is mounted the information on the hard disk drive in the Disk Expansion Unit may not be displayed on the SCSI Enclosure SCSI Slot information on a Data Viewer In such case reboot the system ...

Page 273: ...NT You can perform the procedures described below only when you are asked by your maintenance personnel to get trouble logs When the system restarts after the trouble it may show a message that there is a shortage of virtual memory However continue the system startup If you reset and restart the system you cannot get correct information ...

Page 274: ...ve Tools Event Viewer 2 Select the type of the log to be collected Application Log contains events related to the applications that were active at occurrence of the events Security Log contains security related events System Log contains events that occurred in system components of Windows Server 2003 Enterprise Edition 3 Click Save Log File As in the Action menu 4 Enter the name of the target arc...

Page 275: ...work 1 Click Start All Programs Accessories System Tools System Information 2 Select the Save from the File menu 3 Enter the name of the target file in the File name box 4 Click Save Collection of Diagnostic Information by Dr Watson Collect diagnostic information related to application errors by using Dr Watson You can designate any destination to save diagnostic information For details see help i...

Page 276: ...sufficient virtual memory Ignore this message and proceed Restarting the system again may result in dumping improper data Preparing for Memory Dump Memory dumping with the DUMP switch may disable the server to restart In such a case it is required to force the server to shut down This forced shutdown however is not available if Masked is selected for Power Switch Mask on the Security menu of the B...

Page 277: ... pin a straightened large paper clip will make a substitute into the switch hole to press the DUMP switch Pressing the DUMP switch saves the dump file in the specified directory Memory dumping may not be available when the CPU stalls Dump switches IMPORTANT Do not use a toothpick or plastic stick that is easy to break ...

Page 278: ...7 34 Troubleshooting This page is intentionally left blank ...

Page 279: ...ver NEC does not assume any liability for damage to optional devices or the server or malfunctions of the server resulted from installation by the user NEC recommends you ask your sales agent to install or remove any optional devices Be sure to use only optional devices and cables designated by NEC Repair of the server due to malfunctions failures or damage resulted from installing such devices or...

Page 280: ...lter the server Do not look into the CD ROM drive Do not remove the lithium battery Disconnect the power plug before working with the server CAUTION Observe the following instructions to use the server safely There are risks of fire personal injury or property damage See PRECAUTIONS FOR SAFETY in Chapter 1 for details Do not install or remove the CPU module by a single person Do not install the se...

Page 281: ...able workspace Work with the server on the anti static or concrete floor When you work with the server on a carpet where static electricity is likely to be generated make sure take anti static measures beforehand Use a worktable Place the server on an anti static mat to work with it Clothes Do not wear a wool or synthetic cloth to work with the server Wear anti static shoes to work with the server...

Page 282: ...ices To remove the CPU or PCI module during the continuous operation disable the intended module place the module off line by using the ft server utility of the NEC ESMPRO Agent or the NEC ESMPRO Manager from the management PC on the network After a new module is installed to the server enable the module using the ft server utility or the NEC ESMPRO Manager TIPS The system is defaulted to automati...

Page 283: ...le Replace Two PCI modules are factory installed in NEC Express5800 ft series Hard disk drive Add Replace A PCI module can contain three hard disk drives One drive is factory installed See 3 5 inch Hard Disk Drive in this chapter for details PCI board Add Replace A PCI module can contain three PCI boards A factory installed SMM board is FRU For setup of PCI board see Setup of Optional PCI Board in...

Page 284: ...OS shutdown OS will fail to start at rebooting the server because the mirroring is disabled at the PCI module being offline see Chapter 7 Boot the server from the hard disk drive in PCI module that was in online state at the OS shutdown A SCSI controller error having sraql160 as its source may sometimes be recorded in the system event log This error is likely to be issued when the hard disk drive ...

Page 285: ...en the groups The figure below shows the groups and mirroring slots Slots 2 Slots 3 Slots 1 Group 1 Group 2 Slots used in mirroring Empty slots in the 3 5 inch hard disk drive bay contain dummy trays The dummy trays are inserted to improve the cooling effect within the device Always insert the dummy trays in the slots in which hard disks are not installed Attach an ID label indicating the slot num...

Page 286: ...1 Click Start Administrative Tools Computer Management The Computer Management window appears 2 Click Disk Management under Storage in the console tree 3 Remove the front bezel 4 Identify the slot to which you want to install the hard disk Install a hard disk in an empty slot in the group starting from the left slot 5 Unlock the lever of the dummy trays and remove those trays by pulling the handle...

Page 287: ...ert the hard disk into the slot NOTES Engage the upper and lower frames of the tray with the left and right grooves on the 3 5 inch hard disk drive bay and insert the hard disk Insert the disk until the lever hook touches the server frame Check the orientation of lever Insert the hard disk with the lever unlocked ...

Page 288: ...ill hear a click sound IMPORTANT Be careful not to pinch your finger s between the lever and handle NOTE Check the hook of the lever is engaged with the frame 9 Attach the front bezel after installing all the hard disks 10 Set the dual disk configuration see Chapter 3 ...

Page 289: ...d disk drive while the hard disk drive LED blinks in green the hard disk drive executes reading or writing 1 Remove the front bezel 2 Push the lever of the hard disk to unlock the handle 3 Hold the handle and hard disk to pull them off 4 Install the dummy tray in an empty tray according to procedures described in Installing 3 5 inch Hard Disk Drive Make sure to install the dummy tray in the empty ...

Page 290: ...hard disk fails the DISK LEDs may not illuminate as described above See How to Locate Failed Disks in Chapter 3 to identify failed disks 2 Referencing the steps in Removing the 3 5 inch Hard Disk Drive remove the failed hard disk drive No need to shutdown Windows Server 2003 Enterprise Edition 3 Refer to the steps in Installing the 3 5 inch Hard Disk Drive to install a new hard disk drive NOTES Th...

Page 291: ... installing CPUs on it and two CPUs are installed in standard configuration IMPORTANT Ask your sales agent who has technical knowledge to install remove replace the CPU module or CPUs NEC assumes no liability for damage to the server and components or adverse effect that arises from the installation removal replacement of a CPU module or a CPU by the user alone ...

Page 292: ...DIMMs are installed as standard in DIMM socket Bank 0 The DIMMs installed as standard can be replaced IMPORTANT Ask your sales agent who has technical knowledge to install remove replace DIMMs NEC assumes no liability for damage to the server and components or adverse effect that arises from the installation removal replacement of a DIMM by the user alone NOTE You can expand memory to a maximum of...

Page 293: ...mends that you request a maintenance engineer of your service representative having the expert knowledge on the server to do the installation removal replacement or setup of PCI module expansion PCI module and PCI board NEC is not responsible for any server or component defects or bad influences resulting from the operation of the server subject to the installation or removal made by user ...

Page 294: ...and select Stratus Monitoring Configuration Boot Monitoring Time out Period to change the settings For more details see Chapter 4 Notes on installing option PCI board The PCI bus of expansion PCI module can operate at 66MHz max However if an option PCI board operating only at 33MHz is installed in expansion PCI module all PCI boards in the expansion PCI module operate at 33MHz To make a PCI bus of...

Page 295: ...4 or N8104 103 and internal LAN controller 100BASE TX or 1000BASE SX Installation of driver The NEC Express5800 ft series duplicates one or two pairs of 100BASE TX adapter sets N8804 001P1 before using After installing Operating System install the drivers in the following procedure and make dual settings of the PCI board NOTE To perform this procedure you have to log on the system as an Administra...

Page 296: ...ancing in step 3 in Setting Dual LAN Configuration In this case Team 1 Adaptive Load Balancing Mode is added to Network Component Tree Moreover select Stratus AA U51500 10 100 Enet Adapter instead of Stratus emb 82559 10 100 Enet Adapter in Steps 4 and 5 If you build a dual configuration by using two pairs of adapters in Step 5 add an adapter in the same way ...

Page 297: ...CI module can contain one N8803 031F only Each expansion PCI module can contain two N8803 031Fs Can be installed Cannot be installed Installation of driver 1 When you start the system after installing N8803 031F Fibre Channel Controller a wizard to detect new hardware will automatically start up 2 Select Install from a list of specific location Advanced and then click Next 3 Select Don t search I ...

Page 298: ... on the model list Click Have Disk 6 Insert NEC EXPRESSBUILDER into the CD ROM drive and click Browse specify the CD ROM drive WINNT DRIVERS QL2300 folder in the Copy manufacture s files from column and then click OK 7 Select Qlogic QLA23xx PCI Fibre Channel Adapter on model list and then click Next ...

Page 299: ... a driver Click Yes to continue The driver will be installed During the processing the mouse cursor may not be moved for 10 to 20 seconds Please wait 9 Click Finish This wizard will start up as many times as the installed Fibre Channel controllers Repeat steps 1 to 9 ...

Page 300: ...TANT StoragePathSavior is required to use N8803 031F Insert Fibre Channel Controllers after the installation of OS is completed Use Fibre Channel Controllers in pairs Insert a Fibre Channel Controller into a slot in a PCI module and another Fibre Channel Controller into the slot at the same location in another PCI module How to confirm the status Use StoragePathSavior to check Fibre Channel Contro...

Page 301: ...ASE SX Adapter Each PCI module can contain one N8104 84 only Each expansion PCI module can contain two N8104 84 Can be installed Cannot be installed IMPORTANT The server can contain up to six sets of PCI boards optional PCI board N8804 001P1 N8104 84 or N8104 103 and internal LAN controller 100BASE TX or 1000BASE SX Installation of driver The NEC Express5800 ft series uses a pair of N8104 84 board...

Page 302: ...Digital Signature Not Found dialog box appears click the Yes button 2 Build a dual LAN configuration See Set Dual LAN Configuration in the separate volume of the User s Guide Setup IMPORTANT You can also select Load Balancing in step 3 in Setting Dual LAN Configuration In this case Team 1 Adaptive Load Balancing Mode is added to Network Component Tree Moreover select Stratus AA U57000 Fiber Gigabi...

Page 303: ...1 Group 2 Group 1 Group 2 N code Name 1 2 3 1 2 3 1 2 3 1 2 3 Remarks N8104 103 1000BASE T Adapter Each PCI module can contain one board only Each expansion PCI module can contain two boards Can be installed Cannot be installed IMPORTANT The server can contain up to six sets of PCI boards optional PCI board N8804 001P1 N8104 84 or N8104 103 and internal LAN controller 100BASE TX or 1000BASE SX Ins...

Page 304: ...T If the Digital Signature Not Found dialog box appears click the Yes button 2 Build a dual LAN configuration See Set Dual LAN Configuration in the separate volume of the User s Guide Setup IMPORTANT You can also select Load Balancing in step 3 in Set Dual LAN Configuration In this case Team 1 Adaptive Load Balancing Mode is added to Network Component Tree Moreover select NEC 8490XT Copper Gigabit...

Page 305: ...151 45F Built In DAT 02n9 N8151 46F Built In AIT 01nm N8151 41AF Built In AIT 01nm All tape devices need to update the firmware if the firmware revision is older than above IMPORTANT Request a maintenance engineer of your service representative having the expert knowledge on the server to install or remove the backup devices and updating of firmware If your backup device is a built in type you nee...

Page 306: ...8 28 Option This page is intentionally left blank ...

Page 307: ...a is reduced to a half of the physical capacity due to software mirroring Auxiliary input device CD ROM standard ATAPI interface 1 Load on tray type x24 speed A ready drive is indicated by POWER LED of that PCI module 5 25 inch None File bay 3 5 inch 6 slots PCI Additional slot 12 slots 2 slots are used for SMM board LAN interface 1000BASE T 100BASE TX 10BASE T 2 ports 100BASE TX 10BASE T 2 ports ...

Page 308: ...d 18 1GB hard disk drive in slot 1 cannot be replaced Use the factory set configuration Modifications to the hard disk drive configuration may cause trouble 2 A space of 2U is required below the server when installing the server in the rack ...

Page 309: ...Fault Tolerant PCI to PCI bridge IRQ32 Stratus Fault Tolerant PCI to PCI bridge IRQ32 Stratus Fault Tolerant PCI to PCI bridge IRQ35 Stratus AA U46200 ftServer Access Adapter IRQ35 ServerWorks RCC PCI to USB Open Host Controller IRQ37 Stratus Embedded QL ISP12160 64bit PCI DUAL 160M SCSI HBA IRQ38 Stratus AA U52100 64bit PCI DUAL 160M SCSI HBA IRQ39 Stratus BMC Device IRQ41 Stratus AA U46200 ftSer...

Page 310: ...board resource 0x00000081 0x0000008F DMA controller 0x00000090 0x0000009F Motherboard resource 0x00000092 0x00000092 Motherboard resource 0x000000A0 0x000000A1 Programmable interrupt controller 0x000000A4 0x000000A5 Motherboard resource 0x000000A8 0x000000A9 Motherboard resource 0x000000A8 0x000000A9 Motherboard resource 0x000000AC 0x000000AD Motherboard resource 0x000000B0 0x000000B5 Motherboard ...

Page 311: ...ce 0x00000CA3 0x00000CA3 Stratus BMC Device 0x00000CA4 0x00000CA7 Stratus BMC Device 0x00000CD6 0x00000CD6 Motherboard resource 0x00000CD7 0x00000CD7 Motherboard resource 0x00000D00 0x00000FFF PCI bus 0x00000F40 0x00000F4F Standard dual channel PCI IDE controller 0x00000F40 0x00000F4F Stratus Fault Tolerant IDE 0x00000F40 0x00000F4F Stratus Fault Tolerant IDE 0x00006000 0x0000FFFF PCI bus 0x000060...

Page 312: ...B 4 IRQ and I O Port Address This page is intentionally left blank ...

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