NEC Electra Elite 48/192, Features And Specifications Manual

Page: 320 / 652

Electra Elite Issue 6
Features and Specifications Manual E - 17
The supervisor can activate or deactivate Night Mode using an NT key
programmed on a Feature Access or One-Touch key on the supervisor
terminal. A supervisor can also place an individual queue in night mode
after logging on, using softkeys. Each queue can be set to follow or ignore
night mode.
Monitoring (Barge-In)
The supervisor can monitor calls at an agent position using a key
operation on the supervisor terminal. The conference LED is on at each
involved terminal during monitoring.
SERVICE CONDITIONS Data Assignment:
A default alert tone is provided for Barge-In Monitoring. The tone
can be disabled in system programming.
Restrictions:
An agent can logoff or enter Break or Wrap mode only when the
station is idle. The agent can request these conditions by pressing
the applicable softkey during an ACD call. The last entered request
is carried out when the telephone returns to idle.
An agent cannot receive another ACD call while an existing ACD call
is on hold. After the held call is terminated, the agent can then
receive ACD calls.
Agents and supervisors must have a DTP/DTU terminal with
softkeys.
Agent telephones always follow forwarding including ACD calls. The
forwarding times must be verified to ensure that they do not conflict
with agent operation.
Incoming ACD calls cannot be received during Break or Wrap Mode.
General:
The LED for a Call Appearance key used to transfer a call to an ACD
pilot number remains on until the call is answered by the ACD ETU.
After the agent dials the ACD(8)-U10 ETU, all agent functions are
accessed using softkeys.
Any agent in an ACD Group can press their logoff key to busy out the
station. The station user can then originate calls or receive calls
directed to the station number but not to the ACD Group number.