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Features and Specifications Manual

E - 13

Elite ACD Plus

E-5

FEATURE
DESCRIPTION

Elite ACD Plus is an Automatic Call Distribution ETU that supports up to 40
agents and 12 supervisors. This feature allows any incoming DIT, ANA, DID,
or CO Ring Transfer call to terminate at a prearranged ACD Group of agents.
The incoming call is either distributed to the agent that has been idle the
longest or in accordance with a programmed preference level. Operation
includes Automatic Attendant (AA), ACD only, or both AA and ACD.

The administration Program uses a Local Area Network (LAN) that allows one
administrator and up to five remote PCs, depending on site license, to monitor
ACD statistics and generate reports.

An agent or supervisor can be an active member in up to four ACD Groups
and can be logged on and receive calls from all four groups.

System Software S5500 5.52m2 is required.

SYSTEM
AVAILABILITY

Terminal Type:

D

term

Series E and Elite Multiline Terminals with Softkeys

Required Components:

ACD(8)-U10 ETU

OPERATING
PROCEDURES

GENERAL
DESCRIPTION

CALL PROCESSING

Abandoned Call Search

Abandoned incoming calls are not connected to agent positions. The system
removes them from the queue on trunks that provide calling party disconnect
supervision.

Refer to Automatic Call Distribution Manual:

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Summary of Contents for Electra Elite 48/192

Page 1: ...wing and printing thisdocument we cannot guaranteethatyourspecificPCorprinterwillsupportallofthefontsor graphics Therefore when you view the document fonts may besubstituted and your individual printer may not have the capability toprint the document correctly Hardcopies of this document may be ordered by contacting NEC America Inc customerservice department Request Stock Number 750361 Issue6 ...

Page 2: ...Features and Specifications Manual Stock Number 750361 Issue 6 Series 6000 48 192 ...

Page 3: ......

Page 4: ...nd shall not be reproduced without prior written approval of NEC America Inc Dterm is a registered trademark of NEC Corporation and Electra Elite is a registered trademarks of NEC America Inc Windows is a registered trademark of Microsoft Corporation TeLANophy ViewMail ViewCall Plus ActiveFax and ViewFax are all registered trademarks of Active Voice Corporation Copyright 2002 NEC Infrontia Inc 653...

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Page 6: ... the Electra Elite 48 192 system SUPPORTING DOCUMENTS Electra Elite 192 General Description Manual Stock Number 750360 This Manual provides general information about the system its features system configuration and standards This manual provides an overview of the Electra Elite 192 system and can be used to present information to potential customers Electra Elite 48 General Description Manual Stoc...

Page 7: ...r at the customer site to use to become familiar with the ACD MIS feature ACD is not supported by the Electra Elite 48 system Electra Elite 48 192 Job Specifications Manual Stock Number 750377 This manual helps the technician install and maintain the Electra Elite system This manual contains the job specification worksheets When these worksheets are completed they provide all of the system program...

Page 8: ... Verified Unverified A 5 A 3 Add On Conference A 9 A 4 All Call Page A 11 A 5 Alphanumeric Display A 15 A 6 Analog Line Extender Dterm Analog EXT A 19 A 7 Ancillary Device Connection A 21 A 8 Answer Hold A 23 A 9 Answer Key A 25 A 10 Assigned Night Answer ANA A 27 A 11 Attendant Add On Console A 29 A 12 Attendant Camp On A 35 A 13 Attendant Positions A 39 A 14 Attendant Station Outgoing Lockout A ...

Page 9: ...eakers B 1 B 2 Background Music Multiline Speaker B 3 B 3 Barge In B 5 B 4 Battery Backup System Memory B 9 B 5 Battery Backup System Power B 11 B 6 Busy Lamp Field on Multilin eTerminals B 13 C 1 Call Alert Notification C 1 C 2 Call Appearance CAP Keys C 5 C 3 Call Arrival CAR Keys C 9 C 4 Callback Request C 13 C 5 Caller ID Indication Analog Trunks C 17 C 6 Caller ID Call Return C 23 C 7 Call Fo...

Page 10: ...line LAN Station Cable Integration C 87 C 25 Customized Message C 89 D 1 Data Line Security D 1 D 2 Delay Announcement D 3 D 3 Delayed Ringing D 7 D 4 Dialed Number Indication Service DNIS D 9 D 5 Dial 0 For Attendant D 11 D 6 Digit Insertion D 13 D 7 Digital Line Extender Dterm ISDN EXTender Plus D 15 D 8 Digital Voice Mail D 17 D 9 Direct Inward Dialing DID D 27 D 10 Direct Inward System Access ...

Page 11: ...es 4 Wire E 7 E 4 Electra Professional Terminal Migration E 11 E 5 Elite ACD Plus E 13 E 6 Elite CallAnalyst E 21 E 7 Emergency 911 Cut Through E 25 E 8 Enhanced 911 E 29 E 9 Equal Access Accommodation E 33 E 10 External Tone Ringer E 35 E 11 External Zone Paging Meet Me E 37 F 1 Facsimile CO Branch Connection F 1 F 2 Feature Access User Programmable F 3 F 3 Flexible Line Assignment F 7 F 4 Flexib...

Page 12: ...unk Name or NumberDisplay I 3 I 3 Incoming Call Identification I 5 I 4 Internal Voice Tone Signaling I 7 I 5 Internal Zone Paging Meet Me I 11 I 6 ISDN BRI Trunk Connections I 13 I 7 ISDN PRI Trunk Connections I 17 I 8 I Use Indication I 25 K 1 Key Function Multifunction Registration K 1 L 1 Large LED Indication L 1 L 2 Last Number Redial L 3 L 3 Least Cost Routing LCR L 5 L 4 Live Monitoring L 7 ...

Page 13: ...ing P 5 P 3 Pooled Line Outgoing P 7 P 4 Power Failure Transfer P 9 P 5 Preset Dialing P 11 P 6 Prime Line Assignment P 13 P 7 Privacy on All Calls P 15 P 8 Privacy Release P 17 P 9 Private Lines P 21 P 10 Programming from Multiline Terminal P 23 P 11 Pushbutton Dial DTMF or DP P 25 Q 1 Quick Transfer to Voice Mail Q 1 R 1 Recall Key R 1 R 2 Recall With Station Identification R 5 R 3 Redial Key R ...

Page 14: ... SLT Timed Alarm S 19 S 9 Softkeys S 23 S 10 Speed Dial Station S 25 S 11 Speed Dial Stored Characters S 31 S 12 Speed Dial System S 39 S 13 Station Camp On S 43 S 14 Station Hunt S 45 S 15 Station Message Detail Recordin g SMDR S 47 S 16 Station Outgoing Lockout S 53 S 17 Station Relocation S 57 S 18 Station Transfer S 61 S 19 Step Call S 63 S 20 Store and Repeat S 65 S 21 Stored Hookflash S 67 S...

Page 15: ...niform Call Distributio n UCD U 1 U 2 Unified Messaging U 7 U 3 Uniform Numbering Network U 11 U 4 Universal Slots U 15 U 5 Unsupervised Conference U 19 U 6 User Programming Ability U 21 V 1 Voice Mail Integration Analog V 1 V 2 Voice Mail Message Indication on Line Keys V 5 V 3 Voice Over Internet Protocol VoIP V 9 V 4 Voice Over Split V 13 V 5 Voice Prompt V 17 W 1 Wireless W 1 ...

Page 16: ... 16 button phone display only For Attendant Positions an Attendant Add On DCU 60 1 BK WH CONSOLE is available for 60 station and or outside line assignments and 12 function keys An SLT Adapter can be used in place of a digital terminal for connecting Single Line Telephones or similar devices Electra Professional Terminals Electra Professional terminals are available in dark gray or soft white an 8...

Page 17: ...2 Issue 6 Electra Elite Keys are designated Feature Access Single On Off or One Touch throughout this manual The keys operate much the same but various limitations imposed on each type are described below ...

Page 18: ...ay also be assigned as Single On Off keys in System Programming to toggle a feature on off This assignment has no impact on the Feature Access keys but the assigned features are very specific Call Forward All Call Call Forward Busy No Answer Scrolling CID headset and DND are examples of features available for Single On Off keys One Touch Keys One Touch keys can perform the same function as Feature...

Page 19: ...1 4 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 20: ...phabetic Designation columns Default indicates the default values for the Access Codes that are set when a new system is installed Access Codes except for System and Fixed codes can be changed in System Programming Access Code Name indicates the name associated with the Access Code The code type is shown in parentheses at the end of each code name Access Code types include the following System Cod...

Page 21: ...e feature operation Related Features Lists lists any associated features SECTION 2 OPERATING PROCEDURES The operating procedures are the same for Electra Professional and Electra Elite or Dterm Series E Multiline Terminals Minor key differences are listed below These differences are important when performing the operations listed in this manual Electra Professional Terminals DTP or DTU Terminals N...

Page 22: ...s MIFM U10 ETU OPERATING PROCEDURES 1 Press T 2 Dial Access Code FF fixed Access Code 3 Enter the Account Code using the dial pad while talking with the outside party 4 Press T 1 While receiving internal dial tone dial Account Code Entry Access Code XX not assigned at default 2 Enter the Account Code using the dial pad 3 Retrieve the held call OR While receiving internal dial tone press the Featur...

Page 23: ... a call is put on hold Use Memory Block 7 1 Card Interface Slot Assignment to specify the MIFM 10 ETU Account Codes can be programmed to a Feature Access or One Touch key on any Multiline Terminal Use Memory Block 1 8 08 Class of Service Station Feature Selection 2 Page 3 LK6 to allow LK ON Account Code Entry Restrictions An Account Code cannot be entered when a station is part of a conference sup...

Page 24: ... is entered during an outgoing call a call report is generated regardless of system assignment The Multiline Terminal user can enter an Account Code while talking with the outside party Tones are not sent to the CO line and the outside party is not put on hold If multiple Account Codes are entered during one call the last entry is output from SMDR The Account Code can have up to 16 digits RELATED ...

Page 25: ...A 4 Account Code Entry Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 26: ...d Account Code is dialed System Software S5000 or higher is required This feature allows a system administrator to control unauthorized outgoing calls The Forced Verified Unverified Account Code is part of the Station Message Detail Recording SMDR call record A Forced Verified Account Code has a maximum of 13 digits SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components MIFM...

Page 27: ...ation speed dialing 2 Press theV UP or DOWN softkey to view the names numbers listed in the directory OR Press a dial pad key to select the first letter of the name or number of the desired speed dial buffer and dial J 3 To dial the number press Por lift the handset 4 Enter the Account code SERVICE CONDITIONS Data Assignment Use Memory Block 1 8 07 Class of Service Attendant Feature Selection 1 Pa...

Page 28: ...is placed Account Code Forced Verified is overridden by the following Emergency 911 Cut Through is enabled A CAMA trunk is installed and enabled Enhanced 911 calls override the forced account code and are controlled by the Emergency 911 Dialing Route Assignment Verified and Unverified Forced Account Codes cannot be used in the same Class of Service General System Software S5500 or higher is requir...

Page 29: ... of the Forced Account Codes on the SMDR reports to distinguish them from other Account Code entries A total of 500 Forced Verified Account Codes can be entered system wide When the Interdigit time default 10s expires after the user inputs a Forced Account Code Busy Tone is generated RELATED FEATURES LIST Feature Number Feature Name A 1 Account Code Entry S 15 Station Message Detail Recording SMDR...

Page 30: ...re than two outside lines per conference SYSTEM AVAILABILITY Terminal Type All stations Required Components None OPERATING PROCEDURES 1 Press R 2 Dial a station number or outside party and inform the answering party of the conference 3 PressRagain The RLED is on continuously Talk with both parties 4 Repeat steps 1 3 to add an additional party to the conference 1 Press the hookswitch to place the f...

Page 31: ...rminals no outside party 3 terminals 1 outside party 3 terminals no outside party 2 terminals 1 outside party 1 terminal 2 outside parties Only one member of a conference can place a conference on hold at a time When the conference is placed on hold the Conference LED flashes on all phones in the conference Recall is not provided at the MultilineTerminal when a conference is on hold The CO to CO c...

Page 32: ... to the paging call SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Lift the handset and wait for internal dial tone or press Uwhen the user is engaged on a call 2 Dial Access Code EK set as default for All Call Page 3 Page 1 Go off hook 2 Wait for internal dial tone 3 Dial Meet Me Access Code EJ set as default the display changes to show t...

Page 33: ...ing Internal All Call Page Selection to allow or deny station paging This includes All Call Page Internal Zone Paging and External Zone Paging Internal Emergency All Call Page is not included Use Memory Block 1 2 25 Internal Paging Alert Tone Selection to allow default YS or deny NO system wide Paging alert tone Internal and or External Restrictions A Multiline Terminal user engaged in a handsfree...

Page 34: ...e cannot be performed when any other internal page is in use General All Call Page can be originated or answered by Meet Me Answer from internal dial tone All Call Page times out using the External Paging Time Out default is five minutes An outside line can be conferenced with External Page to allow a conversation to be monitored The default Access Code for All Call Page is 59 The default Access C...

Page 35: ...A 14 All Call Page Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 36: ...ired Components LCD DISPLAYS Refer to Display Indications table below Display Location Definition 12 24 AM WED 10 All Stations with LCD Clock Calendar FWD 100 Set Call Forward All Call ALL FWD CANCLD Cancel DND Call Forward All Call System Wide FWD DND CANCLD Originator Cancel DND Call Forward All Call At Individual Stations FWD SET Originator Set Call Forward All Call From Forward To Extension FW...

Page 37: ...cted Telephone RESTRICT CANCLD Originator After Canceling Outgoing Call Restriction CANCEL TEL Cancel Restriction on AnotherTelephone RLY 0 ON Relay On RLY 0 OFF Relay Off ALARM AM 00 00 Set Alarm For A M ALARM PM 00 00 Set Alarm For P M ALL ALARM CANCLD Cancel Alarm System Wide SET TIME REMINDER Set Timed Alarm for SLT DND SET Originator Set Do Not Disturb SAVE REPEAT Originator Save and Repeat N...

Page 38: ...E Originator Trunk Queuing CO PBX Trunk Idle TRUNK QUE SET Originator Trunk Queuing Set LNR SPD Press LNR SPD Key TRUNK QUE CANCLD Originator Trunk Queue Canceled RCL 0 1 0 2 0 3 0 4 Originator Hold Recall 120 1 1 0 TRANSF Destination Ring Transfer 120 1 1 0 TRANSF Automatic Ring Transfer OVD Barge In On CO PBX Line 1 OVD CO Barge In On CO PBX Line 2 100 TIE LNXX Tie Line Answer 100 DID LNXX DID A...

Page 39: ...A 18 Alphanumeric Display Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 40: ...term Analog extender OF with termination to an ESI port of the KTS and an analog line from the CO 1 Dterm Analog extender RE with termination to an analog line from the CO 1 DTP 32DE 1 Dterm Series E terminal OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 4 01 CO PBX Ring Assignment Day Mode 0r 4 02 CO PBX Ring Assignment Night Mode to assign incoming CO PBX calls to ring...

Page 41: ...ls automatically ring 2 sec on 2 sec off Analog fax machines and modems cannot operate with a DTP 32DE 1 Multiline Terminal that is connected to an APR U Unit optional adapter Dterm Cordless Dterm Cordless Lite Dterm Cordless II and Dterm Analog Cordless cannot be used with a DTP 32DE 1 Multiline Terminal or Dterm Analog EXT CTA U Unit and CTU S U Unit cannot be installed to a KTS remote Multiline...

Page 42: ...interface for installing a Single LineTelephone Modem Credit Card Reader Wireless Headset NEC Voicepoint Voicepoint Plus Conferencing unit or other compatible analog device An Electra Professional terminal user can install the ADA 1 W BK SW Unit to connect headset or tape recorder or install the ADA 2 W BK SW Unit to connect an SLT Cordless Telephone SYSTEM AVAILABILITY Terminal Type All Multiline...

Page 43: ... on an APR or APA System Software S5500 or higher is required Restrictions The Electra Professional Terminals allow only one ADA 1 W BK SW Unit or ADA 2 W BK SW Unit at a time General The optional device fits underneath the terminal Engineering Technical Information Bulletins ETIs provide connection instructions for the various ancillary devices Ancillary devices that are not covered by an ETI may...

Page 44: ...s accidental call dropping SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Receive CO PBX incoming ring The OLED flashes 2 Press O and answer the new call O LED goes off The original call is put on Hold a When the original call is on a Call Appearance Key the call is placed on Non Exclusive Hold on the Call Appearance Key b When the call is...

Page 45: ...n for incoming internal calls CO PBX incoming calls not assigned to ring or assigned to other tenants do not activate Answer Hold DID Tie line and DIT ANA calls do not activate Answer Hold When all Call Appearance keys are in use the next call cannot be answered General CO PBX ringing transfer camp on calls may be answered When multiple incoming calls activate the Answer key LED the LED continues ...

Page 46: ...ent call and allow the next call to be answered SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Receive CO PBX incoming ring OLED flashes 2 Press O The OLED goes out 3 Talk with the CO PBX incoming calling party 4 When additional CO incoming calls are received the O LED flashes again Press O to place the current call on Non Exclusive Hold a...

Page 47: ...Hook Ringing Restrictions An Internal call internal transfer camp on call Secondary Incoming Extension Automated Attendant or Tie DID call does not activate the Answer key LED General The Answer key LED functions for incoming CO PBX calls CO PBX transfer camp on calls and transfer camp on Tie DID calls Incoming CO PBX ringing calls to other tenants with the CO PBX line appearance and ring assignme...

Page 48: ...ERVICE CONDITIONS Data Assignment Use Memory Block 3 43 ANA Assignment to assign CO PBX lines to ring a station number a hunt group master number or an ACD UCD Pilot number Default is not assigned Multiple CO PBX lines can be assigned to ring at the same station hunt group master number or ACD UCD Pilot number Incoming ANA calls follow the station Call Forward setting Use Memory Block 3 61 DIT ANA...

Page 49: ...ll internal ring tone is heard at all stations where a secondary incoming extension appears and is assigned to ring Incoming ANA calls cannot be answered directly at the CO line key appearance The CO line key indicates Other Use red LED While an incoming ANA call is being received an internal call cannot be made When Memory Block 3 61 DIT ANA Delay Answer Time Selection is set to 0 default ANA is ...

Page 50: ...er undefined functions SYSTEM AVAILABILITY Terminal Type Any Multiline Terminal programmed as an Attendant Position Required Components DCU 60 1 BK WH Console or EDW 48 1 2 BK SW DSS BLF OPERATING PROCEDURES 1 Attendant answers an incoming CO PBX call 2 Press the DSS BLF key for the desired station The calling party is put on Non Exclusive Hold 3 When the called party answers the Attendant call th...

Page 51: ...07 Class of Service Attendant Feature Selection 1 Page 1 LK8 to Allow default LED On or Deny LED Off attendant features use Memory Block 1 6 01 Attendant Add On Console to Telephone Port Assignment to assign Attendant Add on Console to a telephone port number default port 01 or 02 Use Memory Block 1 6 03 DSS Call Voice Tone Signal Selection to specify whether VOICE default or TONE signaling is use...

Page 52: ... can be changed Both DSS BLF for stations and CO lines can appear on the same DCU 60 1 BK WH Console or EDW 48 1 2 BK SW DSS BLF When the Attendant transfers a call the transferred outside line remains on Non Exclusive Hold until the call is answered Each installed Attendant Add On Console is included in the maximum number of stations The keys are assigned at default as follows Key s Busy Lamp Fie...

Page 53: ...until the message is answered or canceled by an Attendant Attendant Add On Consoles can be assigned to any Multiline Terminal programmed as an Attendant Position When the entire system is switched into Night Mode the Night Transfer NT key LED on the Attendant Add On Console lights red LED Indications Busy Lamp Field Status Off Station Idle Green Not Used Red Busy Flashing DND Call Forward All Call...

Page 54: ...key assigned at the same time When multiple CO calls are ringing at an Attendant Station or Attendant Add On Console the calls are answered in first in first out order RELATED FEATURES LIST Feature Number Feature Name A 13 Attendant Positions A 14 Attendant Station Outgoing Lockout B 6 Busy Lamp Field on Multilin eTerminals M 2 Message Waiting ...

Page 55: ...A 34 Attendant Add On Console Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 56: ...Any Multiline Terminal with display programmed as an Attendant Position Required Components DCU 60 1 BK WH Console or EDW 48 1 2 BK SW DSS BLF OPERATING PROCEDURES 1 Press the DSS BLF key on the Attendant Add On Console or the Attendant Position for the desired station 2 Wait for call waiting tone 3 PressNon the Attendant Add On Console or on the Attendant Position Camp On is set 4 Go on hook 5 Af...

Page 57: ...tion Camp On Use Memory Block 1 1 64 Attendant Add On Console Transfer Camp On Recall Time Selection to set the Attendant Camp On Recall Time for 0 5 default 1 5 2 3 5 8 or 10 minutes Use Memory Block 1 8 08 Class of Service Station Feature Selection 2 Page 3 LK3 to Allow default LED On or Deny LED Off receiving a Camp On tone Restrictions Camp On is not allowed to stations that have received Tone...

Page 58: ...es and Specifications Manual A 37 Two Camp On types are provided by the system Attendant Camp On Station Camp On RELATED FEATURES LIST Feature Number Feature Name C 17 Class of Service D 15 Do Not Disturb DND S 13 Station Camp On ...

Page 59: ...A 38 Attendant Camp On Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 60: ...t Position Required Components None OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 4 17 Station to Class of Service Feature Assignment to assign the first two station ports 01 and 02 as Attendant Positions Use Memory Block 1 8 07 Class of Service Attendant Feature Selection 1 Page 1 LK8 to allow LED On or deny LED Off attendant features to any station Restrictions A maxim...

Page 61: ...ES LIST Feature Number Feature Name A 16 Automated Attendant A 26 Automatic Trunk to Trunk Transfer C 4 Callback Request C 7 Call Forward All Call D 15 Do Not Disturb DND N 4 Night Transfer S 8 SLT Timed Alarm A 12 Speed Dial System S 16 Station Outgoing Lockout ...

Page 62: ...programmed Lockout key on the Attendant Add On Console 2 Press the DSS key on the Attendant Add On Console that is associated with the station where Attendant Station Outgoing Lockout is desired 3 The green LED next to the DSS key lights to indicate lockout is set 1 Press the key programmed as Lockout key on the Attendant Add On Console 2 Press the DSS key on the Attendant Add On Console that is a...

Page 63: ...ns An Attendant Add On Console with an Attendant Station Outgoing Lockout key assigned on it cannot be used to set the Message Waiting feature from an Attendant General All Attendant Add On Consoles can be used to set Attendant Station Outgoing Lockout Attendant Station Outgoing Lockout is retained by the memory backup battery No indication is provided at a terminal when Attendant Station Outgoing...

Page 64: ...tiline Terminal programmed as an Attendant Position Required Components DCU 60 1 BK WH Console or EDW 48 1 2 BK SW DSS BLF OPERATING PROCEDURES 1 Press the DSS key on the Attendant Add On Console or the Attendant Position for the desired station 2 Wait for ringback tone or voice announcement 3 Press N on the Attendant Add On Console or on the Attendant Position The call is transferred 4 Hang up 5 ...

Page 65: ...On Recall Time Selection to set The Attendant Transfer Camp On recall time out default 1 minute General When a Transfer Camp On is denied the call remains on hold at the Attendant Position Multiline Terminal The outside line key LED flashes green on the station receiving the Transfer Camp On when the line appears on that station The Large LED also flashes green and the LED or the ANS key flashes r...

Page 66: ...group The Automated Attendant can be set to provide eight automated message levels Incoming DID calls can be answered by the Automated Attendant System Software S5000 or higher is required SYSTEM AVAILABILITY Terminal Type Not applicable Required Components VRS 4 U10 ETU OPERATING PROCEDURES 1 Go off hook 2 Dial the VRS Voice Message Record Verify Erase Access Code e g EK 3 Dial operation A Record...

Page 67: ...ed is not set To set the Automated Attendant to a busy trunk dial the individual trunk number 4 Press T 1 PressT 2 Dial HB 3 Dial the incoming trunk number KK FD KK indicates All CO PBX lines Note Dialing 00 sets or cancels the Automated Attendant mode for all trunks when the trunks are idle A trunk that is busy when 00 is dialed is not set To set the Automated Attendant to a busy trunk dial the i...

Page 68: ...ion hunt group 5 The called party answers and talks 1 Receive an incoming CO PBX call 2 The Automated Attendant answers the call and sends a greeting 3 A 1 digit DTMF tone is received Each tone is assigned to another message on the VRS ETU 4 The call is answered by the VRS 4 ETU and another message is played 5 A 1 2 or 3 digit DTMF signal is received 6 The call is transferred to a designated stati...

Page 69: ... of eight Automated Attendants can be assigned Multiple Automated Attendants can be assigned to one VRS 4 U10 ETU channel Use Memory Block 1 4 21 Automated Attendant Extension Number Assignment to specify the message that is played when a DID call is received Use Memory Block 1 4 22 Automated Attendant Direct Extension Ring Assignment to specify one of eight messages to be played for direct transf...

Page 70: ...ndant per trunk Use Memory Block 1 8 08 Class 0f Service Station Feature Selection 2 Page 2 LK6 to Allow default LED On or Deny LED Off a station to record verify or erase an Automated Attendant message Use Memory Block 3 05 Trunk Incoming Answer Mode Selection to assign Automated Attendant per CO PBX line Use Memory Block 3 65 Hold Tone Automated Attendant Selection to specify the message to be p...

Page 71: ... a VRS channel and PBR are available When Automated Attendant or PBR is busy after the call is transferred to the second level a ringback tone is sent to the calling party DIT ANA assigned to the same trunk has higher priority Automated Attendant and system Access Codes can be assigned individually Automated Attendant is assigned to tenants and follows the tenants Day Night Weekend mode switching ...

Page 72: ...message s played are the same as the Automated Attendant message s System Software S2000 Version 2 00 or higher is required SYSTEM AVAILABILITY Terminal Type Not applicable Required Components VRS 4 U10 ETU OPERATING PROCEDURES 1 Go off hook 2 Dial the VRS Voice Message Record Verify Erase Access Code e g EK 3 Dial operation A Recording B Confirmation C Erasing 4 Dial operation A Automated Attenda...

Page 73: ...coming trunk number KK FD KK indicates All CO PBX lines Note Dialing 00 sets or cancels the Automated Attendant mode for all trunks when the trunks are idle A trunk that is busy when 00 is dialed is not set To set the Automated Attendant to a busy trunk dial the individual trunk number 4 PressT 1 Receive an incoming CO PBX call 2 The Automatic Answer with Delay Message answers the call and sends a...

Page 74: ... Mode Selection to assign the Day Night Weekend mode greeting messages to each Automated Attendant position Use Memory Block 1 4 13 Automated Attendant Answer Delay Time Assignment to set the answering time default 4 seconds between when the incoming CO PBX call rings and when it is answered This time affects the Day Night Weekend mode settings per Automated Attendant Use Memory Block 1 4 16 Autom...

Page 75: ...wer with Delay Message or Automated Attendant is assigned per trunk Automatic Trunk to Trunk Transfer and Automated Attendant cannot be set for the same trunk at the same time General The Automatic Answer with Delay Message feature uses the Automated Attendant Message to play to the outside caller DIT ANA assigned to the same trunk has higher priority Automated Attendant and system Access Codes ca...

Page 76: ...inals Required Components None OPERATING PROCEDURES 1 Dial Access Code K set as default 2 Hang up 3 The originating station rings when both stations become idle 4 Lift the handset or press P 5 Receive tone burst or ringback tone talk when the called station user answers SERVICE CONDITIONS Data Assignment Use Memory Block 1 2 24 Intercom Feature Access Code Assignment to change the Access Code to o...

Page 77: ...t pickup Automatic Callback ringing on the originator station General Any station can be used for setting an Automatic Callback and Automatic Callback can be set to multiple stations regardless of tenants When the user that sets an Automatic Callback receives the Callback and does not answer within 30 seconds after the ringing begins the Callback is automatically released While set a Callback cann...

Page 78: ...oup Agent that has been idle the longest The ACD feature has four distinct parts Call Distribution Agents and Supervisor Function Status screens and Management Information System MIS reports and Delay Announcement ACD is not used by The Electra Elite 48 system SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components MIFA U10 KMA 1 0 U for ACD VRS 4 U10 ETU for Delay Announceme...

Page 79: ...s placed in Night Mode the system can route all incoming ACD calls to one of the following Internal Station Night Announcement transfer to the Attendant or Trunk to Trunk Transfer Overflow Overflow Service allows calls held in queue for more than a programmed time to be directed to an assigned station or Station Hunt group but not to overflow to another group Queuing All incoming calls destined fo...

Page 80: ...CD group for an available Agent When an incoming call to an ACD group encounters all ACD Agents busy or no answer the call is queued and the caller receives a recorded announcement Delay Announcement after a programmed time The ACD group is assigned a Pilot number Calls directed to the Pilot number are directed to Agents of that ACD group The following maximum assignments for programming ACD group...

Page 81: ...il they logoff This feature is activated by the Logon Logoff key that is programmed on a Feature Access or One Touch key on the Agent Position Non ACD Call This feature allows an Agent or Supervisor to receive a call directly from dial trunks e g Tie line DID or DIT or a transferred call to the agent Transfer ACD calls from another Agent or ACD calls on hold by another Agent are counted as non ACD...

Page 82: ... does not function using System Software S4500 and below ACD Agents do not receive another ACD call when an existing ACD call is on hold or is call parked When the held or call parked call is terminated the ACD Agent can receive ACD calls again Setting or canceling Call Forwarding is allowed only while the agent is logged out of ACD using System Software S5000 or higher General When a call is tran...

Page 83: ...a Elite Any non ACD call that is transferred or DTI ed to a station that is logged on as an ACD agent follows any Call Forwarding that is set using System software S5000 or higher RELATED FEATURES LIST Feature Number Feature Name D 2 Delay Announcement ...

Page 84: ...ching Time Assignment to set this assignment for the time of day Use Memory Block 1 1 32 Automatic Day Night Mode by Day of Week Selection to set this assignment for the day of the week Two separate Day Night Mode switch times are available In any 24 hour period the system changes from night mode to day mode at a specified time then later the system changes from day mode back to night mode at a sp...

Page 85: ...tic Day Night Mode Switching Issue 6 Electra Elite Use Memory Block 1 8 48 Automatic Daylight Saving Time Selection to allow YES default or deny NO the system clock to automatically adjust for Daylight Saving Time ...

Page 86: ...ion Selection or Direct Paging Access This feature reduces the risk of accidentally disconnecting a call and simplifies access to various features by reducing the required operational steps SYSTEM AVAILABILITY Terminal Type Not applicable Required Components None OPERATING PROCEDURES 1 Press the DSS BLF key for the desired station or paging The original call is automatically placed on Non Exclusiv...

Page 87: ...eral Press the Transfer Conference or a DSS key during a call in progress to place the existing call on Non Exclusive Hold When you receive an incoming CO PBX call during a call in progress press the Answer key to place the existing call on Hold and connect the Multiline Terminal user to the next call Press the Hold key to place the existing call on Non Exclusive Hold or Exclusive Hold when the Fe...

Page 88: ...unctionally the same as Caller ID System Software S3000 or higher supports incoming only System Software S4500 or higher supports outgoing on Feature Group D trunks SYSTEM AVAILABILITY Terminal Type All Multiline Terminals with display Required Components DTI U10 20 ETU MIFM U10 ETU with KMM 1 0 U installed when ANI Scrolling and or Call Return are used OPERATING PROCEDURES Press the Scroll key to...

Page 89: ... assigned on the Multiline Terminal and a DIT ANA or VRS Automated Attendant transferred call is received at the CAR the following assignments are required Use Memory Block 4 41 SIE CAR Ringing Line Preference Selection to allow default LED On or Deny LED Off Ringing Line preference go off hook or press speaker key on all telephones assigned to a CAR key on the Multiline Terminal Use Memory Block ...

Page 90: ...the LCD Press the green line key where the CO call resides during a CO call to verify the ANI information from any display terminal When the station is assigned to receive DIT ANA calls Caller ID is displayed only on the Multiline Terminal where DIT ANA is assigned to ring ANI Caller ID follows the station Call Forward setting or Station Hunting feature When a Multiline Terminal is busy the ANI Ca...

Page 91: ...ame time When additional users try to use the scroll IN USE is displayed at their Multiline Terminal When the Scroll key is not pressed and held down in five seconds the caller identification disappears from the LCD When an outgoing call is made via the Scroll function the call follows Code Restriction Digit Restriction and Least Cost Routing The LCR feature is required for the scroll function to ...

Page 92: ...tiline Terminals Required Components None OPERATING PROCEDURES 1 When using the handset pressP and restore the handset 2 PressT 3 PressQ 4 The call is repeated automatically default 2 times 5 Lift the handset to respond when the called party answers When this is not done the call is disconnected when the next redial cycle starts Lift the handset then restore handset or pressP OR Automatic Redial i...

Page 93: ...call lifts and restores the handset or presses Speaker during a redial attempt an incoming call is answered on that line or two default redial attempts are made The system does not detect answer no answer or busy condition from the outside network When Automatic Redial is in progress a call is being initiated by the system an LCD appearance Number Dialed confirms Automatic Redial is activated For ...

Page 94: ...n incoming CO PBX call is received from the CO during the waiting period of the Automatic Redial feature Automatic Redial is released and a busy tone is sent to the station The handset must be lifted off hook to disable Automatic Redial after an outside call is answered ...

Page 95: ...A 74 Automatic Redial Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 96: ...ata Assignment Use Memory Block 3 40 Automatic Release Signal Detection Selection to specify the signal detection time default 350 ms for release of a CO PBX line when a disconnect signal is sent from the distant CO or PBX Loop Start Ground Start DID and TIE Line Trunks provide this feature when the outside exchange generates a timed disconnect signal to indicate the distant party has abandoned th...

Page 97: ...A 76 Automatic Release Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 98: ...ERATING PROCEDURES 1 Lift the handset and wait for dial tone 2 Dial ARS access code I default and receive LCR dial tone 3 Dial the desired number SERVICE CONDITIONS Data Assignments Use Memory Block 1 1 46 48 Access Code 1 2 or 3 Digit Assignment Function No 101 to assign an access code Use Memory Block 3 03 Trunk to Trunk Group Assignment to make Trunk to Trunk Group Assignment Use Memory Block 4...

Page 99: ...es ARS at stations assigned for LCR Class assignment using Memory Block 4 40 LCR Class Selection ARS is based on actual digits dialed to properly route the call ARS can be programmed to consider a maximum of eight dialed digits before making a selection for the number dialed When using Code Restriction with ARS code restriction applies to the digits dialed by the station user After an interdigit t...

Page 100: ...during nonbusiness hours i e nights weekends or holidays SYSTEM AVAILABILITY Terminal Type Assigned Attendant Position Multiline Terminals with this ability Required Components None OPERATING PROCEDURES 1 PressT 2 DialFC 3 Dial the incoming trunk number KA FD 4 PressL 5 Dial outgoing telephone number where the call is to be directed 6 PressT 1 PressT 2 DialFC 3 Dial the incoming trunk number KA FD...

Page 101: ...ialed it is not set To set the Automated Attendant to a busy trunk dial the individual trunk number 1 Press T 2 Dial FB 3 Dial the incoming trunk number KA FD 4 Press T Note Dial 00 to set or cancel the Automatic Trunk to Trunk Mode for all trunks when the trunks are idle When a trunk is busy when 00 is dialed it is not set To set Automated Trunk to Trunk mode to a busy trunk dial the individual t...

Page 102: ...nnect signal Use Memory Block 3 06 Automatic Tandem Trunk Assignment to assign the incoming and outgoing trunks to be used for Automatic Trunk to Trunk Transfer Restrictions Outgoing trunks cannot be used when this feature is set Automatic Trunk to Trunk Transfer and Automated Attendant cannot be set for the same trunk at the same time General When this feature is activated and an incoming call ri...

Page 103: ...ing trunks set for Automatic Trunk to Trunk Transfer winking are available for outgoing use The outgoing telephone number cannot exceed 24 digits After the system dials the outgoing number the incoming call is transferred the trunk LED assigned to Line keys is On steady and the call cannot be answered ...

Page 104: ...LITY Terminal Type Not applicable Required Components ECR U10 ETU OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 7 1 Card Interface Slot Assignment to specify the ECR U10 ETU General No amplifier is provided on the ECR U10 ETU The impedance of the speakers must be 600 Ω The Paging BGM input impedance is 600 Ω The control relays can handle up to 24 Vdc 500 mA The paging ou...

Page 105: ...B 2 Background Music Over External Speakers Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 106: ...c source when a Valcom V 9941A unit or equivalent is provided SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Press BGM On Off key or press TBF 2 Background Music is displayed on the Multiline Terminals for five seconds 1 Press BGM On Off key or press TBF 2 The Background Music display is canceled after five seconds To set Background Music ...

Page 107: ...ground Music stops while the Multiline Terminal is in use When Background Music is provided via a COI port a Valcom V 9941A or equivalent is required to provide Talk Battery to the COI 8 U10 ETU BGM stops at a station that is in DND mode while receiving an incoming call indication Originating a call answering a voice announcement a ringing call paging or pressing the Feature key interrupts Backgro...

Page 108: ...Y Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Lift the handset or press P and wait for internal dial tone 2 PressT then press R 3 Dial the station number to be overridden 4 PressT 5 Interrupt is enabled 1 Lift the handset or pressP and wait for internal dial tone 2 PressT then press R 3 Dial J 4 Dial the CO PBX number to be overridden 5 PressT 6 Interrupt ...

Page 109: ...ow default LED On or Deny LED Off Barge In Receive Each Barge In in progress uses a conference circuit Restrictions Barge In is not allowed for internal calls Barge In is not allowed until the Elapsed Call Time starts Add On Conference calls cannot be interrupted The Barge In feature is not permitted when 16 Add On Conferences are in progress The Barge In feature does not override conversation on ...

Page 110: ...pecifications Manual B 7 General Barge In overrides a conversation held by a station in Do Not Disturb mode When Barge In is denied DENIED is displayed in the LCD The station interrupting an outside line cannot put the CO PBX call on hold ...

Page 111: ...B 8 Barge In Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 112: ...backup battery After power is restored the system returns to normal operation SYSTEM AVAILABILITY Terminal Type Not applicable Required Components None OPERATING PROCEDURES SERVICE CONDITIONS Restrictions Battery backup on the CPUB U10 ETU MBD U10 Unit does not protect the following 1 Automatic Callback 2 Off line Status for programming system or station assignments 3 Automatic Redial 4 Trunk Queu...

Page 113: ...ion Clock Calendar Do Not Disturb DND Save and Repeat Store and Repeat Last Number Redial Message Waiting Microphone Status Station Lock Set and Password Timed Alarm Customized Message Voice Mail Message Feature Access and One Touch Keys Volume Set Level Automatic Attendant Mode Automatic Trunk to Trunk Transfer Mode General Purpose Relay Setting During normal operation the batteries are continual...

Page 114: ...tained for an extended time Actual time depends on system configuration traffic conditions and the capacity of the batteries SYSTEM AVAILABILITY Terminal Type Not applicable Required Components B48 U10 B64 U10 KSU OPERATING PROCEDURES SERVICE CONDITIONS General During normal operation the batteries are continually recharged by a built in charging circuit The B48 U10 B64 U10 KSU is equipped with ba...

Page 115: ...B 12 Battery Backup System Power Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 116: ...eys DTP 8D 1 BK WH TEL Up to eight line keys DTU 8D 2 BK WH TEL Up to eight line keys DTP DTU 16 1 BK WH TEL Up to 16 line keys DTP 16D 1 BK WH TEL Up to 16 line keys DTU 16D 2 BK WH TEL Up to 16 line keys DTU 16HC 1 BK WH TEL Up to 16 line keys DTP DTU 32 1 BK WH TEL Up to 16 line keys and 16 One Touch keys DTP 32D 1 BK WH TEL Up to 16 line keys and 16 One Touch keys DTU 32D 2 BK WH TEL Up to 16 ...

Page 117: ...3 Press the One Touch key 4 Dial A 5 Dial the station number 6 Dial A optional step toggles call between voice and tone 7 Press T SERVICE CONDITIONS Data Assignment Use Memory Block 1 1 35 Speed Dial Buffer Allocation to assign System Speed Dial default 100 to enable programming line keys as Feature Access keys The user can then assign Feature Access keys as DSS BLF keys To program the Feature Acc...

Page 118: ...lamp indications is programmable by the user from an ETW 16DD 1 2 BK SW DTP DTU 32 1 BK WH TEL DTP 32D 1 BK WH TEL or DTU 32D 2 BK WH TEL Multiline Terminal Any existing station can be assigned LED is Flashing Station is in Do Not Disturb DND or Call Forward All Call Break Mode LED is Winking Station is Off Line to program Station is accessing Feature functions LED On Station is busy receiving Voi...

Page 119: ...B 16 Busy Lamp Field on Multiline Terminals Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 120: ...s queued to the station for eight seconds default before it is forwarded SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 PressU The first call is put on hold 2 Incoming caller is automatically connected 1 Go on hook on the first call 2 Go off hook to answer the incoming call To answer an incoming DIT DID Tie line or Automated Attendant tran...

Page 121: ...g Page 3 LK8 the tone is heard only through the speaker of the Multiline Terminal Restrictions When a station that has set DND receives a second call Call Alert Notification tone is not provided A station does not receive Call Alert Notification when Automatic Redial is activated Call Alert Notification calls cannot be answered using Call Pickup Setting or canceling Call Forwarding is allowed only...

Page 122: ...all waiting allowing Step Calling to be used When a station is the Master Hunt Number for a Station Hunt group the second call follows the Station Hunt Group assignment When all agents in this group are busy Call Alert Notification is given to the called party and the call remains at the master station Multiple incoming calls except internal and Automated Attendant transferred calls continue to ri...

Page 123: ...C 4 Call Alert Notification Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 124: ...erous CO calls are received and a limited number of CO line key appearances are available These keys are often called CO loop keys SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Go off hook using the handset or pressP Wait for internal dial tone 2 Dial Trunk Access Code default I A Call Appearance key lights 3 Dial the outside party and be...

Page 125: ...Assignment to assign a multiline terminal to a CAP Default all stations are assigned to CAP 00 Restrictions A conference call involving two outside lines cannot reside on one Call Appearance key General When a trunk call is originated or answered at a MultilineTerminal it must appear on a line key The line key can be assigned as the trunk or as a Call Appearance Key A CAP is dynamic because it is ...

Page 126: ... on a CAP key for more than the programmed time recalls to the Multiline Terminal where the call was originally put on hold When a Multiline Terminal other than the one that originally initiated or received a call is used to retrieve a held call the SMDR records a transfer to the Multiline Terminal where the call was retrieved Only outside lines use a CAP key Outside lines reside on the CAP key in...

Page 127: ...C 8 Call Appearance CAP Keys Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 128: ...ne Terminals may have several CAR extension appearances depending on the application SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Receive off hook ringing 2 Press CAR key The first call is placed on hold and the CAR is answered 3 The incoming call resides on a Call Appearance CAP key or CO Line key when it is assigned on the telephone 1 ...

Page 129: ...ht numbers can be assigned for hardware extension numbers Using System Software S4000 or higher the Elite 48 system can have a maximum of 40 CAR key extensions and 8 stations ports or 32 station ports and 16 CAR ports General Incoming outside line calls can ring on a CAR When the call is answered it resides on a CAP or CO Line key The CAR becomes idle for another incoming call or continues to flas...

Page 130: ...er and or as a member of a Station Hunt group A BLF indication is provided on an Attendant Add On Console for incoming calls A CAR key can be used as a DSS key from an Attendant Add On Console or as a DSS key at a Multiline station An internal call to a CAR key is ring only Voice announce is not available RELATED FEATURES LIST Feature Number Feature Name C 2 Call Appearance CAP Keys ...

Page 131: ...C 12 Call Arrival CAR Keys Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 132: ...indication when a Callback Request is set Single Line Telephone users can set but not receive a Callback Request SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Dial Access Code L set as default 2 Hang up Dial the destination where the Callback Request is set 1 PressT 2 Dial HH 3 PressT At default this ability is denied To set from a statio...

Page 133: ...ns A Callback Request can be set to one or more Multiline Terminals regardless of tenant assignment Use Memory Block 1 8 08 Class of Service Station Feature Selection 2 Page 4 LK3 to Allow LED On or Deny default LED Off ANI Caller ID General Multiline Terminals without display receive an indication of the Callback Request by a Feature LED that flashes 0 25 seconds On 0 25 seconds Off When a Multil...

Page 134: ...equests set Callback Requests that are set in the system can be canceled system wide only at Attendant Positions Individual Callback Requests are canceled when 1 Callback recipient places internal call to Callback originator 2 Callback originator places internal call to Callback recipient 3 Callback recipient enters Feature 99 Feature A Callback Request can be set to a Single Line Telephone SLT bu...

Page 135: ...C 16 Callback Request Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 136: ...he same time for Analog Trunks SYSTEM AVAILABILITY Terminal Type All Multiline Terminals with an LCD Required Components COID 4 U10 ETU COID 8 U10 ETU COIB 4 U10 ETU MIFM U10 ETU with KMM 1 0 U installed when Caller ID Scrolling or Call Return is desired OPERATING PROCEDURES Press the Scroll key to display the last incoming Caller ID Repeatedly press the Scroll key to display additional Caller ID ...

Page 137: ...O PBX calls Use Memory Block 1 8 08 Class of Service Station Feature Selection 2 Page 4 LK3 to Allow LED On or Deny default LED Off Caller ID Use Memory Block 1 8 08 Class of Service Station Feature Selection 2 Page 4 LK4 to Allow LED On Caller ID Number display or Deny default LED Off to display the Caller ID Name when Name and Number are received Use Memory Block 1 8 08 Class of Service Station ...

Page 138: ... Preference Selection to specify whether to allow default YS or deny NO Ringing Line Preference go off hook or press speaker key on all telephones that are assigned to CAR keys Assign the Multiline Terminal with the CAR key as part of the Caller ID group Scrolling Caller ID with Return Call Use Memory Block 7 3 04 MIF Caller ID Assignment to specify Scrolling and or Out Dial function to the MIFM U...

Page 139: ...ny sends the caller name and number the name or the number is displayed on the LCD while the Multiline Terminal is ringing When the telephone company sends the caller number only it is displayed on the top line of the LCD while the Multiline Terminal is ringing A maximum of 15 Multiline Terminals can be assigned to display Caller ID for normal incoming CO calls system wide A sixteenth Multiline Te...

Page 140: ...rinted When a station is engaged in a voice over whisper page or broker s call the station can display Caller ID until the process ends When an incoming call is answered before Caller ID is sent the Caller ID is not displayed The following incoming calls display Caller ID on a Multiline terminal Ordinary CO Calls DIT ANA calls VRS AA calls Ring Transfer calls CAR calls ACD UCD calls Calls with del...

Page 141: ...call follows Code Restriction Digit Restriction and Least Cost Routing LCR or Automatic Route Selection ARS The LCR or ARS feature is required for the Scroll function to operate properly Caller ID data is not stored when the following conditions apply COIN Caller ID is sent from a pay phone Out of Area Data is sent from a CO that cannot process Caller ID data Private Calling party disables Caller ...

Page 142: ...quired FMS Voice Mail System Software Q revision 05931 database version 6 68 or higher is required VMS Voice Mail System Software Q revision 00931 database version 6 68 or higher is required SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components VMS 2 4 8 ETU or FMS 2 4 8 ETU OPERATING PROCEDURES 1 Dial the EliteMail extension 2 After message playback EliteMail prompts to he...

Page 143: ...ing message playback EliteMail displays Caller ID name or number only depending on system programming To change display between Name and Number press V MORE Softkey twice then press V CID Softkey OR Dial Kduring message to stop playback save the current message as an old message and hear Caller ID number only When Kis dialed you can dial Lto repeat the Caller ID number or dial Jto skip to the end ...

Page 144: ...e playback dial LK and when voice mail prompts to return the call dial Afor yes To repeat the Caller ID number during playback dial L To skip to the end of the Caller ID number dial J 6 To end a Return Call dial LKJto return to the mailbox and disconnect the outside call SERVICE CONDITIONS Data Assignment Use Memory Block 1 8 08 Class of Service Station Feature Selection Page 4 LK3 to allow LED On...

Page 145: ...to 2 or greater because Caller ID information is provided from Telco between the first and second ring Restrictions This feature is supported only on Electra Elite 48 192 systems using System Software S5500 or higher VMS revision Q008XX v 6 68 and FMS revision Q058XX v 6 68 or higher are also required When Centralized Voice Mail is used the remote voice mail user gets only Caller ID number when vo...

Page 146: ...ne and Caller ID information is unavailable the voice mail system leaves the second line of the LCD blank When Caller ID is disabled on the system voice mail displays the message count From the subscriber options Softkey menu a subscriber can access a Softkey menu that allows selection of name or number to be displayed on the LCD during message playback The default is name Voice mail uses this set...

Page 147: ...C 28 Caller ID Call Return Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 148: ...all can be set or canceled at the destination station Attendant Positions can be used to cancel Call Forward All Call system wide SYSTEM AVAILABILITY Terminal Type All stations Required Components None OPERATING PROCEDURES 1 Press the Call Forward All ON OFF key 2 Dial the station number or pressP OR 1 Press T 2 Dial FK 3 Dial the forward destination 4 Press T 1 Lift the handset or pressP 2 Dial A...

Page 149: ...ned on the key 1 Press Call Forward All Call On Off key 2 PressP 1 Lift the handset or pressP 2 Dial Access Code DB set as default 3 Wait for confirmation tone and restore the handset or press P 1 Lift the handset or pressP 2 Dial Access Code DG set as default 3 Dial the station number to be forwarded and then the destination number 4 Wait for confirmation tone and restore the handset or press P T...

Page 150: ...stem wide reset of Call Forward All Call Use Memory Block 1 8 08 Class of Service Station Feature Selection 2 Page 1 LK1 to allow default LED On Call Forward All Call DND This feature can be assigned on Feature Access or One Touch keys using Memory Blocks 2 05 Line Key Selection and 2 06 Line Key Selection for Tenant Mode or 4 12 Line Key Selection for Telephone Mode Restrictions At default system...

Page 151: ...er of Call Forward All Call settings When the station user sets this feature the associated red LED winks on any DSS BLF key assigned for that station The destination station is the only station that can call a station with Call Forward All Call set Call Forward All Call has higher priority than any combination of Call Forward Busy No Answer Secondary Incoming Extensions cannot be set for Call For...

Page 152: ...dant Position SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Press Call Forward Busy No Answer ON OFF key 2 Dial the station number or pressP 1 Press Call Forward Busy No Answer On Off key 2 Wait for confirmation tone and restore handset or pressP 1 Lift the handset 2 Dial Access Code DC 3 Dial the station number forwarding is to be set fo...

Page 153: ...s to be canceled 4 Wait for the confirmation tone and restore the handset or press P 1 PressT 2 Dial Access Code FH 3 PressT SERVICE CONDITIONS Data Assignment Use Memory Blocks 1 1 46 48 Access Code 1 2 or 3 Digit Assignment to assign Access Codes to set or cancel Call Forward Busy No Answer Default Access Codes are not assigned To cancel Call Forward Busy No Answer at an SLT phone To set at a de...

Page 154: ...s Only one Call Forward Busy No Answer forwarding destination can be set from one station at a time Call Forward Busy No Answer forwards to another station only once cannot chain call Secondary Incoming Extensions cannot be set for Call Forward Busy No Answer Setting canceling or Call Forwarding is allowed only while logged out of ACD General When a station with Call Forward assigned receives a se...

Page 155: ...logged in an as ACD agent and Call Forward Busy No Answer is set any non ACD call transferred or ringing to that station follows the Call Forward setting System software S5000 or higher is required RELATED FEATURES LIST Feature Number Feature Name C 1 Call Alert Notification C 7 Call Forward All Call C 11 Call Forward Off Premise C 12 Call Forward Split ...

Page 156: ... Terminal Type All stations Required Components Centrex PBX Trunks OPERATING PROCEDURES 1 Lift Handset or press P 2 Dial the Call Forward Busy No Answer Split Set Access Code Default not assigned 3 Press Bfor Centrex 4 Dial the destination number 5 Go on hook or press P 1 Lift the handset or pressP 2 Dial the Call Forward Busy No Answer Split Cancel Access Code Default not assigned 3 Press Bfor Ce...

Page 157: ...orward All Split Cancel Access Code Default not assigned 3 Press Bfor Centrex 4 Go on hook or press P 1 Lift the handset or pressP 2 Dial the Call Forward All Split Set Access Code Default not assigned 3 Press Bfor Centrex 4 Dial the CAR key extension number 5 Dial the Destination number 6 Go on hook or press P To set Call Forward All Split for Centrex To cancel Call Forward All Split for Centrex ...

Page 158: ...fault LED On or Deny LED Off System wide reset of Call Forwarding Use Memory Block 3 91 Trunk Type selection to assign lines as PBX or CTX or CTX Assume 9 Restrictions Memory Block 3 91 must have at least one trunk assigned as PBX or CTX or CTX Assume 9 When at least one trunk is not assigned as PBX CTX the CTX PBX 2 option is not displayed Call Forward Centrex is not supported for Call Forward Al...

Page 159: ...runk is assigned as Centrex in Memory Block 3 91 Trunk Type Selection When a Centrex Trunk is DIT to a station with Call Forward Centrex set with an incorrect registered number the Centrex trunk recalls to the same number until the caller hangs up The following incoming calls follow Call Forward Centrex when the incoming trunk is a Centrex trunk DIT ANA Station Transfer Automated Attendant Transfe...

Page 160: ...erminal Type All Display Multiline Terminals Required Components Multiline Terminals with display Refer to Call Forward All Call and Call Forward Busy No answer features OPERATING PROCEDURES SERVICE CONDITIONS General DIT ANA DID Tie Automated Attendant transfer and SCD calls can support Call Forward Display This feature only supports forwarded calls to a primary station number When the destinatio...

Page 161: ...C 42 Call Forward Display Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 162: ...Call Forward Off Premise on Call Arrival keys SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 PressTin the idle mode 2 Dial Access Code FK fixed Access Code 3 Dial the Trunk Access Code and telephone number where incoming calls are to be forwarded 4 PressT OR Press the Call Forward All Call ON OFF key 5 Dial the Trunk Access Code and teleph...

Page 163: ... key Press Call Forward All Call ON OFF key or TFIT 1 Lift the handset or pressP 2 Dial Access Code DB default 3 Receive confirmation tone and restore the handset or press P 1 PressT 2 Dial Access Code FH fixed Access Code 3 PressT To set Call Forward All Call at a Single Line Telephone or a Multiline Terminal To verify Call Forward All Call Multiline Terminals only To cancel Call Forward All Call...

Page 164: ...ON OFF key 2 Wait for confirmation tone and restore handset or press P 1 Lift handset or pressP 2 Dial the Set Access Code for All or busy No Answer from destination 3 Dial CAR key extension 4 Dial Trunk Access Code and the telephone number where incoming calls are to be forwarded 5 Go on hook or press P 1 Lift the handset or pressP 2 Dial cancel Access Code for All or Busy No Answer from destinat...

Page 165: ...orward All Call is set and an outgoing outside line is not available the Automated Attendant call is not forwarded and a busy tone is sent to the calling party or the Automated Attendant switches to normal Day or Night ringing When Call Forward Busy No Answer is set the caller hears ringback tone until a trunk is available When an outside line is unavailable DIT ANA calls are not forwarded these c...

Page 166: ... on the line key set cancel toggles The Trunk Access Code and destination outside number must be dialed after pressing this key when setting Call Forward Off Premise Incoming calls from a voice mail system follow the Call Forward Off Premise setting The Call Arrival CAR key number can be set for Call Forward Off Premise System Software S4000 or higher is required The Speed Dial number cannot be se...

Page 167: ...e line the call is disconnected when the Tandem Transfer Automatic Disconnect Time expires An alert tone is provided to both the calling party and to the destination outside party one minute before the Tandem Transfer Automatic Disconnect Time runs out An outgoing call is charged to the internal calling party even when the destination outside party does not answer or is busy when printed using Sta...

Page 168: ...m Software S5000 or higher is required SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Lift handset or press P 2 Dial the Call Forward Busy No Answer Split Set Access Code default not assigned 3 Dial Afor Internal or Kfor External 4 Dial the destination number 5 Press P 1 Lift handset or press P 2 Dial the Call Forward Busy No Answer Split ...

Page 169: ...ncel Access Code default not assigned 3 Dial Afor Internal or Kfor External 4 Press P 1 Lift handset or press P 2 Dial the Set Access Code for All or Busy No Answer Split from destination default not assigned 3 Dial Afor Internal or Kfor External 4 Dial CAR key or Station Number to be forwarded 5 Dial the destination number 6 Go on hook or press P Dial Trunk Access Code and the telephone number fo...

Page 170: ...Feature Selection 1 Page 2 LK3 to allow LED On or deny default LED Off System Wide reset of Call Forward All Call Use Memory Block 1 8 08 Class of Service Station Feature Selection 2 to set Page 5 LK4 to allow LED On or deny default LED Off Call Forward Off Premise Use Memory Block 3 04 to specify whether YS or not default NO to allow trunk to trunk transfer for Call Forward Off Premise per trunk ...

Page 171: ...r all of the above When setting Call Forward both Internal and External calls have the same forwarding destination when any other forwarding is used The Call Forward On Off toggle key LED is on when both Internal and External calls have the same forwarding destination When a station is logged in an as ACD agent and Call Forward Busy No Answer is set any non ACD call transferred or ringing to that ...

Page 172: ...uired Components None OPERATING PROCEDURES 1 With a call in progress press N and wait for internal dial tone the party is placed on Hold 2 Dial the Call Park Set Access Code DJ set as default 3 Dial the Call Park location number K I and wait for confirmation tone the call is parked 4 Restore the handset 1 With a call in progress press the hookswitch and wait for internal dial tone the party is pla...

Page 173: ...Park location becomes idle after the recall and the trunk line key switches to Non Exclusive Hold When attempting to set Call Park to a busy Call Park location and a busy tone is heard Step Call can be used to access an idle location to park the call When a station other than the station originally used to park the call retrieves the call the SMDR records a transfer to the station where the call i...

Page 174: ...nents None OPERATING PROCEDURES 1 Unattended station A receives a call 2 PressPor lift the handset at station B 3 Dial Access Code FG set as default 4 Dial the number for station A and begin talking SERVICE CONDITIONS Data Assignment Use Memory Blocks 1 1 46 and 1 1 47 Access code 1 or 2 Digit Assignment to assign the access Code default 67 General The Call Pickup Direct feature answers the follow...

Page 175: ... number Call Alert A station that is in DND mode Calls to Private Lines when Private Line is not assigned at the station doing the call pickup Trunk Queuing Recall Automatic Callback Ringing When different calls are received at a station the following Call Pickup priorities are used by the system 1 Internal Calls 2 DIT ANA Calls DID Calls E M Calls 3 VRS Automated Attendant Transfer Calls 4 Ring T...

Page 176: ...ed up the lowest numbered CO PBX Trunks are picked up i e when a call is received on Trunks 01 and 02 Trunk 01 is picked up first Recalls After the first internal call is picked up the lowest numbered CO PBX Trunks are picked up i e when a call is received on Trunks 01 and 02 Trunk 01 is picked up first CAR SIE incoming calls are answered by dialing the station number where the CAR SIE call is rin...

Page 177: ...C 58 Call Pickup Direct Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 178: ...l Pickup group or by stations in other Tenant groups The system can be subdivided into 48 separate Tenant groups each with its own outside line assignments SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Station A is receiving a call 2 Press Por lift the handset at station B 3 Dial the Call Pickup Access Code Default Access Codes are FHIntr...

Page 179: ...ot be picked up in the same Tenant Group General Call Pickup Groups are created by assigning Tenant Groups A maximum of 48 Call Pickup Groups can be assigned All Call Pickup Access Codes are valid for both Day Mode and Night Mode except the Night Call Pickup Access Code The Night Call Pickup Access Code is valid when a tenant is in Night Mode and the Night Chime feature is programmed An incoming T...

Page 180: ...are S5000 or higher is required SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components CTI VP 4 8 12 16 U10 ETU VMS 2 4 8 U10 ETU FMS 2 4 8 U10 ETU DTI U10 20 ETU TLI 2 U10 ETU OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 7 1 Card Interface Slot Assignment to specify the SLT ETU for Analog System or a VMS FMS CTI VP ETU using Page 3 Line Key 3 or ...

Page 181: ... Mail Use Memory Block 1 08 08 Class of Service Station Feature Selection 2 Page 3 LK5 to Allow LED ON station trunk to trunk Transfer Use Memory Block 1 08 08 Class of Service Station Feature Selection 2 Page 5 LK4 to Allow LED ON Call Forward Off Premise Use Memory Block 3 04 Trunk to Trunk Transfer Yes No Selection to allow LED ON trunk to trunk transfer between systems in the Closed Numbering ...

Page 182: ... the same Voice Mail must assign the same Access codes for Memory Block 1 1 46 48 Functions 502 and 503 to set or cancel message indication Systems without Voice Mail can access DIT ANA trunks to the Automated Attendant of the Centralized Voice Mail using a CAR key that has Call Forward Off Premise to the Voice Mail pilot Soft key indication is not supported in remote systems Refer to Features Sup...

Page 183: ...dcast Distribution Yes Yes Call Forward to Personal Greeting Yes Yes Call Screening Yes Yes Directory Assistance Yes Yes Directory Group Yes Yes Directory Menu Yes Yes Dispatch Distribution Yes Yes Greetings Yes Yes Group Yes Yes Held Message Yes Yes Interview Box Yes Yes Introduction Yes Yes Live Record Yes No Live Monitoring Yes No Message Box Integration Yes Yes Message Delivery Yes No Message ...

Page 184: ... Public Message Yes Yes Recorded Name Yes Yes Release Yes Yes Screening Options Yes Yes Spelled Name Yes Yes Subscriber Yes Yes System Manager Yes Yes Two Way Message Yes Yes Transaction Box Yes Yes Voice Detect Yes Yes Voice Field Yes Yes Voice Name Yes Yes Voice Response Yes Yes Wait for Ringback Yes Yes Automated Attendant can be supported on the Remote System only when a DIT call to a CAR key ...

Page 185: ...t paranum Call Forward Busy No Answer BlueText paranum Call Forward Off Premise BlueText paranum Call Forward Split BlueText paranum Digital Voice Mail BlueText paranum Quick Transfer to Voice Mail BlueText paranum Tandem Switching of 4 Wire E M Tie Lines BlueText paranum Trunk to Trunk Transfer BlueText paranum Uniform Numbering Network BlueText paranum Voice Mail Integration Analog ...

Page 186: ...ction 2 to assign Station Features Use Memory Block 4 17 Station to Class of Service Feature Assignment to assign each station to one class for both Class of Service Assignments At default Memory Block 1 8 07 Class of Service Attendant Feature Selection 1 Station Class 00 is set to Allow LED On all features except System Wide Reset and Station Classes 01 15 are set to Deny LED Off all features At ...

Page 187: ...low Automatic Trunk to Trunk Transfer Set Reset and Programming of Outgoing Numbers Allow Automated Attendant Mode DISA Mode Set Reset Allow Timed Alarm Set Reset for Single Line Telephones From Attendant Allow Call Forward All Call Set Reset from Destination Station Call forward CAR extensions Call forward BNA Allow System Wide Reset of Timed Alarm Call Forward All Call Do Not Disturb Customized ...

Page 188: ...led Party Allow Timed Alarm Set Cancel From SLT Allow General Purpose Relay Allow Voice Override Tone Override Originate Allow Absence Message Allow Callback Request Originate Allow Station Outgoing Lockout Set Cancel Allow Call Forward Busy No Answer Set Allow VRS Voice Message Record Verify Erase Allow DISA Password Set Allow User Ringing Line Preference Set Reset Allow Voice Tone Override Camp ...

Page 189: ... Unsupervised Conference Deny Account Code Forced Verified Deny Group Listening Selection Deny Station Relocation Allow Set Call Forward Off Premise Related to page 1 LK1 and page 2 LK5 Deny Pre set Dialing Allow Deny S2000 or higher Deny Live Monitoring S3000 or higher Deny Caller ID Display Selection S4000 or higher When allow is set Caller ID Name and Number display at the same time Deny ARS Ov...

Page 190: ...ngs Time SYSTEM AVAILABILITY Terminal Type All MultilineTerminals with LCD Required Components None OPERATING PROCEDURE 1 Press T 2 Dial I 3 Dial L 4 Dial current time e g KC BI 5 Press Sto toggle AM PM When only setting the time press Tto end the procedure 6 Press Uto advance to the calender 7 Press Sto select the day of the week 8 Press Lto move the cursor to the day of month setting 9 Use the d...

Page 191: ...ght Savings Time Change System Software S6000 or higher is required Restrictions The Clock Calender Display can be programmed only from station port 01 or 02 When the Electra Elite main processor is off during the Automatic Daylight Saving Time adjustment the clock will not automatically adjust when system power is returned General The Clock Calender Display is protected by memory back up power Th...

Page 192: ...ff hook waits for internal dial tone and dials a Trunk Access Code or goes off hook on an outside line 2 The user receives an outside dial tone and dials a restricted telephone number 3 A reorder tone is generated and ERROR is displayed on terminals with an LCD SERVICE CONDITIONS Data Assignment Use Memory Block 1 1 61 8 Digit Matching Table to Class Assignment to assign each Class 01 14 to indivi...

Page 193: ...grammed Code Restriction class when Attendant Station Outgoing Lockout or Station Outgoing Lockout is set default Class 15 Outgoing Restricted Code Restriction is allowed or denied per Trunk group General At default the 14 programmable station classes are assigned as follows The use of other common carriers equal access can be allowed or denied by the Code Restriction feature Code Restriction appl...

Page 194: ...es can be assigned for each of the 14 remaining classes Each 8 Digit Matching table allows eight digits to be entered The Recall key or a Drop key cannot be used to bypass Code Restriction A Drop key is provided by programming a Feature Access Code on a Feature Access key or One Touch key RELATED FEATURES LIST Feature Number Feature Name A 14 Attendant Station Outgoing Lockout C 20 CO PBX Tie Line...

Page 195: ...C 76 Code Restriction Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 196: ...mber of digits per station that can be dialed while on any outside line default 00 No Limit Use Memory Block 1 1 69 Tie Line Code Restriction Assignment to assign YS before this feature works on Tie Lines When Class Selection is set to YS using Memory Block 1 1 62 System Speed Dial Override by Class Selection CO PBX Tie Line Digit Restriction is not applied Restrictions Code Restriction must be as...

Page 197: ...all or Drop key to reset the digit counter A Drop key is provided by programming a Feature Access Code on a Feature Access key or One Touch key Press Feature Access or One Touch key programmed for hookflash to reset the digit counter When the outside line is put on hold the digit counter retains the number of digits dialed When a station user picks up the held line digit counting continues RELATED...

Page 198: ...in board with telephone sound system fax and modem abilities The PC board is a telephone augmented by the functionality of a personal computer and allows telephone operations using a handset or headset The separated elements of telephony multimedia audio and fax data are tied together as a single integrated platform The PC board supports DTP or DTU Multiline Terminals The CTA can be attached to a ...

Page 199: ... an ISA slot of a PC that connects to the ESI 8 U10 ETU and may also connect to a Multiline Terminal The PC with this unit and TAPI compliant application software becomes the CTI Terminal and handles all Call Control functions OR The CTU C S U Unit connects to the bottom of any DTP or DTU Multiline Terminal except DTP 2DT 1 WH TEL to provide a USB interface that connects to a PC running a TAPI com...

Page 200: ...d Components None OPERATING PROCEDURES 1 Lift the handset or press P Wait for dial tone 2 Use any combination of manual dialing Station Speed Dial or System Speed Dial SERVICE CONDITIONS General A maximum of 24 digits can be stored in Multiline Terminal Speed Dial buffers Pause hookflash and count as digits when stored in speed dial buffer When the system is programmed as a Key Function KF system ...

Page 201: ...C 82 Consecutive Speed Dial Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 202: ...less connection System Software S5500 or higher allows a hookflash from a Single Line Telephone connected to an APR APA U Unit SYSTEM AVAILABILITY Terminal Type All Multiline Terminals with ADA 2 W BK SW Unit or APR APA U Unit installed Required Components 2500 type cordless Single Line Telephone OPERATING PROCEDURES 1 Go off hook 2 Dial the station number or dial the Trunk Access Code and telepho...

Page 203: ... APR APA U Unit for the cordless telephone Use Memory Block 4 59 APR APA Hookflash Selection to allow or deny Hookflash on an APR APA U Unit System Software S5500 or higher is required Restrictions A voice announced internal call to the Multiline Terminal does not ring the cordless telephone The ADA 2 W BK SW Unit cannot be used in conjunction with an ADA 1 W BK SW Unit Only one cordless Single Li...

Page 204: ...sociated cordless telephone user cannot talk to each other An APR APA U Unit with hookflash enabled follows the same operating procedures as a Single Line Terminal connected to an SLI 8 U10 ETU The Multiline Terminal LCD displays normal information for Multiline Terminal when a cordless terminal is used When the Multiline Terminal user goes off hook before the cordless Single Line Telephone user a...

Page 205: ...C 86 Cordless Telephone Connection Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 206: ...HUBs either another VDH2 8 U10 ETU or external HUB together A 10Base 2 connector mounted on the VDH2 8 U10 ETU can also be used to cascade HUBs In this case the eighth port can still be used for Coreline LAN station port SYSTEM AVAILABILITY Terminal Type All Electra Elite Multiline Terminals Required Components VDH2 8 U10 ETU to support VDD U Units VDD U Units to support Multiline Terminals and or...

Page 207: ...ttery and operation time is limited to the battery capacity of the KSU CPU Reset LAN data is not affected by CPU reset LAN alert for Maintenance When the system is off the VDH2 8 U10 ETU is off and the LAN is disabled The LAN must be notified when the KSU is off VDH2 8 U10 ETU Specifications Description Specifications General Specifications Access Method CSMA CD Method IEEE 802 3 Transmission Spee...

Page 208: ...LITY Terminal Type All Multiline Terminals equipped with an LCD Required Components None OPERATING PROCEDURES 1 Press T 2 Dial Access Code GK 3 PressJto select a message Continue pressingJto scroll through the possible messages 4 Press L and enter date and time Date and time are optional 5 Press T 6 Set Do Not Disturb TFKT 1 Lift the handset and wait for dial tone 2 Dial the desired station number...

Page 209: ...On or Deny LED Off the Absence Message Restrictions DND must be set to display the message A maximum of 13 characters and the return time can be set for each message General Six messages are provided in default All 10 can be programmed Default messages are as follows DO NOT DISTURB MEETING BUSINESS TRIP NOT IN WITH GUEST OUT OF OFFICE The message remains on the LCD where the message was set When t...

Page 210: ...fault or SLT DATA to each station General When a Multiline Terminal is assigned for Data Line Security Tone Override and call alert notification tone are not heard from the handset however Tone Override and call alert notification tone are sent and heard from the speaker when the Multiline Terminal is off hook A Single Line Telephone connected to an SLI 8 U10 ETU or an SLT 1 U10 ADP with Data Line...

Page 211: ...D 2 Data Line Security Issue 6 Electra Elite RELATED FEATURES LIST Feature Number Feature Name C 1 Call Alert Notification C 17 Class of Service ...

Page 212: ...Automated Attendant Transfer or DID Tie line ACD is not supported by the Electra Elite 48 system SYSTEM AVAILABILITY Terminal Type Not applicable Required Components VRS 4 U10 ETU is required for recorded announcement MIFA U10 ETU is required for UCD In the Electra Elite 192 system MIFA U10 ETU and KMA 1 0 U are required for ACD OPERATING PROCEDURES Refer to A 16 Automated Attendant for these inst...

Page 213: ...t 1 time Use Memory Block 1 1 73 First to Second Delay Announcement Interval Time Selection to set the time default 20 seconds between the end of the First Delay Announcement and the start of the Second delay Announcement Use Memory Block 1 1 74 Second Delay Announcement Repeat Selection to set the number of times 1 8 the Second Delay Announcement is repeated default 1 time Use Memory Block 1 1 75...

Page 214: ... ringback tone or Music on Hold until a Delay Announcement circuit is available Each caller hears every announcement from the beginning When an ACD UCD Agent is available the caller is immediately connected to the Agent even with a recorded announcement in progress This feature provides eight channels of two Delay Announcements All four ACD UCD groups share the two Delay Announcements RELATED FEAT...

Page 215: ...D 6 Delay Announcement Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 216: ...Delayed Ringing Time Assignment CO to set the time default 15 seconds between the detection of an incoming outside line call and the start of Delayed Ringing Use Memory Block 1 2 26 Delayed Ringing Time Assignment ICM to set the time default 10 seconds between the detection of an incoming internal call and the start of Delayed Ringing Use Memory Block 2 01 Trunk to Tenant Assignment to resolve Ten...

Page 217: ...omated Attendant call that converts to normal CO ringing call Incoming outside line that appears at the Attendant Add On Console Single Line Telephone users can receive CO PBX Delayed Ringing Delayed Ringing is provided to an off hook terminal that is assigned for Off Hook Ringing Single Line Telephones assigned Delay Ringing follow Station Hunting RELATED FEATURES LIST Feature Number Feature Name...

Page 218: ...g digits Use Memory Block 1 1 21 DID Digit Conversion Assignment to enable YS digit conversion Default is NO Use Memory Block 1 1 22 DID Digit Conversion Table to assign DNIS DID digits to be routed A name can be assigned to the digits using System Software S5000 or higher Use Memory Block 1 1 78 Caller ID Display Assignment for System Mode to assign 15 telephones to display the name for DNIS digi...

Page 219: ...ation It cannot be displayed during the conversation by pressing the extension key or CAP key Caller ID is displayed according to system programming When a forwarding destination is set with Memory Block 1 1 23 DID Forward Station Number for Busy Station or Undefined digit DNIS is displayed only when the forwarding destination is busy DNIS is not displayed when the call is forwarded with an undefi...

Page 220: ...tone 2 DialKto call the Attendant set at default 3 Lift the handset to talk with Attendant 1 Lift the handset and wait for internal dial tone 2 DialKto call the Attendant set at default 3 Talk with the Attendant Data Assignment Use Memory Block 1 1 46 Access Code 1 Digit Assignment to assign 0 as the Access Code Restrictions The system can have multiple Attendants Only one can be called by dialing...

Page 221: ...tations call station 100 The Attendant can also be called by dialing the applicable station number When dialing a busy Attendant and receiving call waiting tone the Step Call feature can be used to advance to an idle station RELATED FEATURES LIST Feature Number Feature Name A 11 Attendant Add On Console A 13 Attendant Positions ...

Page 222: ...sired telephone number SERVICE CONDITIONS Data Assignment Use Memory Blocks 1 1 46 48 Access code 1 2 or 3 Digit Assignment to assign a 1 2 or 3 digit Trunk Access Code Use Memory Block 1 1 50 CO PBX Outgoing Digit Add Assignment to specify up to 10 additional digits when a trunk in the trunk group or route advance block assigned in Memory Block 1 1 49 Networking Trunk Group Route Advance Assignme...

Page 223: ...ectra Elite When you press a CO PBX line key to originate an outside call a digit is not inserted When a station user originates an outside call using the Digit Insertion feature the Least Cost Routing LCR feature cannot be accessed ...

Page 224: ...al Type DTP 32DE 1 Dterm Series E Required Components Electra Elite KTS with 1 ESI port 1 ISDN BRI at office and remote site 1 Dterm ISDN EXTender Plus Office Module 1 Dterm ISDN EXTender Plus Remote Module OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 4 01 CO PBX Ring Assignment Day Mode or 4 02 CO PBX Ring Assignment night Mode to assign incoming CO PBX calls to ring o...

Page 225: ...2 sec off Analog fax machines and modems cannot operate with a DTP 32DE 1 Multiline Terminal that is connected to an APR U Unit optional adapter Dterm Cordless Dterm Cordless Lite Dterm Cordless II and Dterm Analog Cordless cannot be used with a DTP 32DE 1 Multiline Terminal or Dterm ISDN EXTender Plus CTA U Unit and CTU S U Unit cannot be installed to a KTS remote Multiline Terminal to provide TA...

Page 226: ...mated Attendant answers a call determines the extension and transfers the call to that extension Audiotext Audiotext provides around the clock information and allows an organization to present it with natural voice music or whatever they want callers to hear Fax Detect Routing and Notification Incoming faxes are detected and automatically delivered to a fax machine When using the fax machine hands...

Page 227: ...Required Components VMS 2 4 8 U10 ETU FMS 2 4 8 U10 ETU CTI VP 4 8 12 16 U10 ETU OPERATING PROCEDURES 1 Press T 2 Press Q 3 Press the Feature Access key 4 Dial B 5 Dial the Live Record feature code Feature codes are KK Record KA Pause KB Rerecord KC Erase KD End KE Urgent Page KF Address KG Live Monitor 6 Press T To program the Feature Access key for Live Record at a Multiline Terminal ...

Page 228: ... the verbal instructions to personalize the mailbox Digital Voice Mail Messages 1 Go off hook receive internal dial tone 2 Dial the assigned station number to access Voice Mail 3 Follow the verbal instructions provided by the Digital Voice Mail system or use the Softkeys on the telephone 4 Follow the verbal instructions or use the Softkeys to navigate the To program a One Touch key for Live Record...

Page 229: ...ection of the LCD on a Multiline Terminal 2 To store the recorded conversation in a different mailbox dial a mailbox number or press a One Touch key or Feature Access key programmed with the mailbox number RECORD XXXXXX is displayed in the lower section of the LCD on a Multiline Terminal XXXXXX is the station name number where the conversation is stored To program a One Touch key for easy message ...

Page 230: ...MS X VMS X U10 or CTI VP X U10 ETU must be installed to provide Digital Voice Mail All Multiline Terminals with or without an LCD and Single Line Telephones with a Message Wait Lamp receive an indication that a Voice Mail message is waiting Multiline Terminals equipped with an LCD receive a message in the LCD indicating a message is waiting The Large LED and Feature FNC LED flashes red to indicate...

Page 231: ...l under certain circumstances and laws Consult a legal advisor before implementing any practice to monitor or record a telephone conversation Some federal and state laws require a party monitoring or recording a telephone conversation to use a beep tone s notify all parties to the telephone conversation and or obtain consent of all parties to the telephone conversation To monitor or record sound a...

Page 232: ...line Terminal user when the recording starts or at specified intervals during recording The interval between alert tones is assigned in the Digital Voice Mail System Programming The tone lasts for 0 5 seconds The system can also be programmed so that an alert tone is not provided Up to seven feature keys can be programmed for use with Live Record These feature keys can be assigned to Feature Acces...

Page 233: ...ng Only CO PBX Tie and DID calls can be recorded using Live Record Internal calls cannot be recorded using Live Record The Record key LED is on when all conference circuits or all Digital Voice Mail ports are busy Any station user can direct a live record message to another station user Any Multiline Terminal can change the Message Notification mode to Pager Notification mode by first directing a ...

Page 234: ...ice Mail systems can support this transfer No new Memory Blocks are required The access code for SLT Hookflash default 6 must be assigned in system programming for this feature to operate RELATED FEATURES LIST Feature Number Feature Name C 16 Centralized Voice Mail L 4 Live Monitoring Q 1 Quick Transfer to Voice Mail S 14 Station Hunt V 1 Voice Mail Integration Analog ...

Page 235: ...D 26 Digital Voice Mail Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 236: ...ITY Terminal Type All Multiline Terminals Required Components DID 4 U10 ETU PRT 1 U10 20 ETU or DTI U10 20 ETU OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Incoming DID numbers can be routed to any station in the system regardless of the numbering plan When an incoming DID number is invalid the call can be sent to a preassigned station or hunt group pilot number Use Memory Block 5 00 Di...

Page 237: ...t DIDs Refer to the Automated Attendant feature Using system software S5000 only Memory Block 1 4 02 Automated Attendant Transfer Delayed Ringing Time Selection must time out before incoming DID calls can be answered by the Automated Attendant cannot be set to No Limit Using system software S5500 or higher Memory Block 1 4 02 Automated Attendant Transfer Delayed Ringing Time Selection is not requi...

Page 238: ...are S4000 or higher allows DIDs to be routed to specified tenants using Memory Block 1 1 22 DID Digit Conversion Table When a call is terminated to a tenant termination indication and ringing is performed only on telephones in that tenant On the telephones in other tenants the red CO line key LED is on and ringing is not assigned Termination to a tenant can also be specified as the destination for...

Page 239: ...D 30 Direct Inward Dialing DID Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 240: ...cable Required Components VRS 4 U10 ETU to hear a message telling the caller which digits to enter for DISA access A message is not required for DISA to work OPERATING PROCEDURES 1 Dial the desired number to connect to the system 2 A special tone is heard after ringback tone When a VRS 4 U10 ETU is programmed for DISA a voice announcement can be provided instead of a special tone 3 Dial the DISA A...

Page 241: ...ord maximum 10 digits 6 Go on hook 1 Go off hook 2 Dial the DISA password reset Access Code XX default not assigned System Programmable 3 Enter the ID code station number is default Password is reset 4 Go on hook 1 Go off hook 2 Dial the DISA password confirmation Access Code XX default not assigned System Programmable 3 Enter the ID code Current password is displayed 4 Go on hook To place an inte...

Page 242: ...invalid to allow caller to use DISA without a password Use Memory Block 7 1 Card Interface Slot Assignment to specify the VRS 4 U10 ETU Restrictions DTMF signaling is required from the outside caller Internal calls must be made before the DISA Access Code is entered General When the DISA feature is activated the incoming outside caller hears a special tone when DISA trunks are called These trunks ...

Page 243: ...A ID Code is completed press the key to return the caller to the beginning of the call The caller must then begin dialing the DISA Access Code With a VRS 4 U10 ETU installed the incoming DISA caller can hear a message telling the caller which digits to enter for DISA access The DISA feature allows outgoing trunk calls and internal call including Voice Mail access when equipped Call Forwarding and ...

Page 244: ...S Data Assignment CO PBX lines can be assigned to ring a station number a hunt group master number or an ACD UCD Pilot number Multiple CO PBX lines can be assigned to ring at the same station hunt group master number or ACD UCD Pilot number Use Memory Block 3 42 DIT Assignment to assign Day Mode direct trunk termination to a station Use Memory Block 3 43 ANA Assignment to assign Night Mode direct ...

Page 245: ... Use red LED A DIT call does not activate External Tone Ringer or Night Chime General When an idle station programmed for DIT receives an incoming DIT call internal ring tone is heard at the station s where a Secondary Incoming Extension is assigned to ring DIT incoming ringing is assigned for Distinctive Ring or Synchronous Ring system wide When a busy station programmed for DIT receives an incom...

Page 246: ...rnal Zone Paging OPERATING PROCEDURES 1 Go off hook 2 Press the Direct Paging Access key 3 Make the paging announcement SERVICE CONDITIONS Data Assignment All Attendant Add On Consoles have eight Direct Paging Access keys Default Memory Block 1 6 05 Attendant Add On Console Key selection DSS key assignments are shown below To use this feature at a Multiline Terminal with a Feature Access or a One ...

Page 247: ...g access through external speakers is available when a system has external speakers An optional ECR U10 ETU is required Single Line Telephone users can access Internal and External Paging and Meet Me by using an Access Code but cannot receive a paging announcement Feature Access and One Touch keys on Multiline Terminals can be assigned for paging allowed in System Programming including the feature...

Page 248: ...OPERATING PROCEDURES 1 Press the programmed Feature Access key Hear ringback tone or make voice announcement 2 When the called party answers talk with called party 1 Lift the headset and wait for internal dial tone 2 Press the DSS BLF key on the Attendant Add On Console Hear ringback tone or make voice announcement 3 When called party answers talk with party Using a Multiline Terminal with a Featu...

Page 249: ...rst calling station is receiving call waiting tone A station user may press a different DSS key on the station or Attendant Add On Console to directly call another station When a station user with a completed internal call presses a key on the Attendant Add On Console to call another station user the first internal call is placed on hold Conf key With an outside call in progress press any DSS key ...

Page 250: ...chronous Ringing Selection to assign Synchronous Ringing YS NO system wide Default is YS Use Memory Block 1 1 06 CO PBX Incoming Ringing Alarm Time Selection to specify the time default no limit between when a CO PBX call is detected and the ringing tone changes to a higher pitch when the call is not answered When is selected the ringing tone does not change Use Memory Block 1 1 07 Tie Line Delay ...

Page 251: ...Intercom Ring Tone Selection to select a system wide intercom tone for Multiline Terminals default A Use Memory Block 4 55 CO PBX Telephone Ringing Pattern Selection to specify ringing pattern for each telephone System Software S5000 or higher is required Use Memory Block 4 57 CO Line Ringing Pattern Priority Selection to specify priority for station or CO line ringing System Software S5000 or hig...

Page 252: ...48 192 Programming Manual for detailed in information about ringing patterns and ring tones Assign DID01 to outside line for incoming call Digit conversion 5673 300 CAR key 7645 301 CAR key CAR 300 and CAR 301 are assigned to TEL 100 M B 3 67 None M B 4 55 EXT 300 Pattern B EXT 301 Pattern C When CAR receives an incoming DID call it rings with a different pattern Incoming DID Call M B 4 55 None Pa...

Page 253: ...ne M B 3 67 A H Yes No A H None Tone Follows M B 3 07 None Tone Follows M B 3 07 Tone Follows M B 4 91 Individual for Ringing Port CO PBX Trunk M B 1 1 59 Synchronous Synchronous No No Yes Yes Determine Pattern by Trunk Type M B 1 1 51 CO M B 1 1 52 PBX M B 1 1 53 Tie M B 1 1 54 DID M B 1 1 55 AA M B 1 1 34 Tie individual The ringing tone follows M B 3 07 and M B 4 91 determined by setting of M B ...

Page 254: ... station from others in the system SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 PressTin idle mode 2 Dial Access CodeFK 3 PressT OR Press the DND On Off key 1 Lift the handset or pressP 2 Dial DND set DK default 3 Go on hook or pressP To set Do Not Disturb using a Multiline Terminal To set Do Not Disturb at any station ...

Page 255: ...On or Deny default LED Off system wide reset of DND from Attendant Positions Use Memory Block 1 8 08 Class of Service Station Feature Selection 2 Page 1 LK1 to Allow LED On or Deny default LED Off setting DND Restrictions Automatic Callback cannot be set to a station that is in DND mode When DND and Call Forward All Call are set at the same time at a station Call Forward All Call takes priority To...

Page 256: ...rred Hold Recalls Trunk Queues Automatic Callback and Barge In override the DND setting Setting DND eliminates audible signals that are sent through the speaker including Voice Announcement However a call to this station can still be answered Callback Request may be set to a Multiline Terminal in DND mode When DND is set a Customized Message is displayed in the LCD when equipped of the Multiline T...

Page 257: ...D 48 Do Not Disturb DND Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 258: ...he door lock release is active depends on the digit code dialed SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components DPH 4 U10 ETU DP D 1A Doorphone OPERATING PROCEDURES 1 Dial a single digit code B Ito control the door to lock release make time Note Make means shorted or closed 2 Dial a single digit code Aor Jto make the relay break again This step is optional as the rela...

Page 259: ...olled by Single Line Telephones General Relay make times are flexible Dial Time 22 seconds 34 seconds 46 seconds 58 seconds 6 10 seconds 7 12 seconds 8 14 seconds 9 15 seconds 1 Break open Break open The relay is controlled by the last entry For example 5 was dialed 8 seconds then 9 is dialed The relay should remain active for 15 more seconds RELATED FEATURES LIST Feature Number Feature Name D 17 ...

Page 260: ...easy way for the station user to distinguish a doorphone call from any other type of call The Door Monitor Telephone works closely with the Door Lock Release feature and the DPH 4 U10 ETU that supports both features SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components DPH 4 U10 ETU Up to four DP D 1A Doorphones OPERATING PROCEDURES 1 Lift the handset or press P 2 Dial the ...

Page 261: ...lock 1 7 05 Doorphone Ringing Frequency Selection to define the doorphone ringing frequency default C Use Memory Block 4 03 Doorphone Chime Assignment Day Mode or 4 04 Doorphone Chime Assignment Night Mode to assign Day Mode or Night Mode doorphone chime Use Memory Block 7 1 Card Interface Slot Assignment to specify the DPH 4 U10 ETU Restrictions Doorphone Ringing cannot be assigned to Single Line...

Page 262: ... Jand L 2 Dial desired number SERVICE CONDITIONS Data Assignment Use Memory Block 7 1 Card Interface Slot Assignment to specify the TLI 2 U10 ETU or DTI U10 20 ETU Restrictions This operation can be performed only on Tie lines Dial Pulse Single Line Telephones cannot send DTMF signals and cannot be used with this feature General After a DP line is switched to DTMF by using an Access Code the conne...

Page 263: ...ese telephones send their own DTMF signals over the voice path to the outside equipment Code Restriction Outgoing Restriction and LCR are not bypassed when this feature is used RELATED FEATURES LIST Feature Number Feature Name D 9 Direct Inward Dialing DID E 3 E M Tie Lines 4 Wire S 6 Single LineTelephone Access ...

Page 264: ... key This feature allows the Recall key to be used to provide a hookflash to the PBX or Central office SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 PressT 2 PressQ 3 Press the Feature Access key 4 DialL 5 DialE 6 PressT 1 PressT 2 PressQ 3 Press the One Touch key 4 DialL 5 DialE 6 PressT To program a Feature Access key as a Drop key To p...

Page 265: ...nect signal on CO PBX lines The time of a disconnect signal is fixed at 1 5 seconds and cannot be changed by System Programming The Drop key cannot be used for internal DID or Tie line calls General When on a CO PBX call you can press the Feature key and dial 5 to use the Drop key feature RELATED FEATURES LIST To use the Drop key from a Multiline Terminal with a CO PBX call in progress Feature Num...

Page 266: ...es not have an LCD display The 2 4 GHz frequency range provides secure conversation with the clarity of digital sound and reduced interference The operating range is 50 to 250 feet Features include 2 4 GHz Digital Spread Spectrum 30 Channel Autoscan 10 Number Memory DiaLing Desk Or Wall Mount Option Tone Pulse dialing Handset Volume Control 32 Digit Redial Page Find AutoTalk AutoStandby Note AutoT...

Page 267: ... the handset on the Base 5 Place the antenna vertical When the telephone rings remove the handset from the Base to access AutoTalk OR When the handset is off the Base press any key 1 Remove the handset from the Base and press talk 2 The talk battery low LED flashes green and is then on continuously 3 Listen for dial tone 4 Dial the number Return the handset to the base to access AutoStandby OR Whe...

Page 268: ... other than 0 9 is selected the handset beeps rapidly to indicate that a number was not stored 5 Log the number entered 1 After entering the number to be stored in memory press pause to enter a pause in the number sequence Note When pause is to be entered it counts as a digit and the number can have only 19 digits 2 Complete steps 3 5 of the memory store procedure 1 Remove the handset from the Bas...

Page 269: ...ss talk 2 Press memory 3 Press memory location 0 9 4 The telephone dials the stored number 1 Store the access code in a memory location 2 Dial the main number 3 Press memory and memory location 0 9 to enter access code as applicable 1 Lift the handset 2 Press memory twice 3 Press memory location to erase 4 A long beep confirms that the number is erased 1 During a call press mute to turn off the mi...

Page 270: ...ion press flash to access the new call 2 Press flash to return to the previous call 1 Press page find on the Base 2 The handset beeps for 5 seconds 3 Press and hold page find for more than 2 seconds to get a continuous beep from the handset for 1 minute 4 Hold page find down for more than 1 minute and the handset beeps until page find is released 5 Press talk to end the page 6 Press talk again to ...

Page 271: ...D 62 Dterm Analog Cordless Terminal Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 272: ... Cordless and Dterm Cordless Lite have different features Refer to the following table for descriptions SYSTEM AVAILABILITY Terminal Type Dterm Cordless Terminal ETW 4R 1 BK TEL Dterm Cordless Lite Terminal DTU 4R 1 BK TEL Feature Dterm Cordless ETW 4R 1 Dterm Cordless Lite DTU 4R 1 Digital Technology Spread Spectrum Digital Narrowband LCD 2 x 10 2 x 16 Silent Alarm Optional Built in Dedicated Key...

Page 273: ...Off Hook Ringing ON or OFF The LCD indicates TALK for ON or NO TALK for OFF 5 Press the vol key to advance to the next function key F2 F4 6 After programming F4 press the vol key to advance to Global Off Hook Ringing Assignment 7 Press chan to turn Global Off Hook Ringing ON OFF LCD indicates ON or OFF 8 Press the talk key to exit Function keys F1 F4 can be programmed as Line Keys 1 16 Redial LNR ...

Page 274: ...ff Hook Ring mode 8 Press the R VOLkey to select Off Hook Ring ON or OFF 9 Press the TALK key to exit Function keys F1 F4 can be programmed as Line Keys 1 16 Redial LNR SPD Answer ANS Feature FNC or Recall When assigned these keys operate the same as on an NEC Multiline Terminal When initially installed function keys F1 F4 default to Line Keys 1 4 respectively and Off Hook Ringing defaults to ON T...

Page 275: ...d party to answer 3 Talk with the called party When the handset is in the base unit lift it When the handset is out of the base unit press thetalk TALK key when ringing line preference is assigned OR Press the flashing function key when programmed as a line key Press the hold HOLD key Press the flashing function key programmed as a line key Press the talk TALK and conf CNF keys To place an interna...

Page 276: ...path so that both parties can communicate 1 With a call in progress press the conf CNF key and wait for internal dial tone 2 Place second call and wait for the party to answer 3 Press the conf CNF key to establish the conference call 1 Press the SPD key 2 Enter the Trunk Access Code followed by the telephone number up to 16 digits 3 Press the SPD key 4 Enter the 2 digit buffer number 01 20 Wait fo...

Page 277: ... SPD key twice 2 Enter the 2 digit Speed Dial buffer number to be erased The telephone number is deleted For Dterm Cordless 1 While the handset is idle press the R VOL key 2 Press the R VOL key again within three seconds 3 Press the R VOL key again within three seconds Note When the optional silent alarm is installed setting the handset to RING OFF causes the handset to vibrate To program Speed Di...

Page 278: ... Type A Low Ring Type B High Ring Type B Low Ring Off silent alarm 1 While talking press the vol key to decrease the volume level 2 Press the vol key again to increase the volume level 1 Press and hold the chan key for one second while in standby mode A code input appears in the display 2 Enter a 2 digit number The number is displayed To adjust receive volume level To lock the Dterm to prevent out...

Page 279: ... lock icon is displayed 1 Press and hold the chan key for one second while in standby mode A code input and the lock icon appear in the display 2 Enter the 2 digit number used to lock the telephone The code appears in the display 3 Enter the 2 digit lock code and press chan When the number is entered correctly a beep is heard and the LCD clears The telephone goes into standby mode To unlock the Dt...

Page 280: ...terminals share this frequency range with other devices Interference or channel blockage could occur from these other devices Both terminal LCDs display DISCONNECT indicating the cordless terminal is disconnected or the system is out of power The Dterm Cordless Terminal LCD displays ICM HOLD when an internal call is placed on hold With the Dterm Cordless Lite pressing the Hold key causes the assoc...

Page 281: ...ng function key to answer the incoming call For the DtermCordless the nickel cadmium battery can last 2 5 hours for conversation or 44 hours for standby The optional extended battery can last 4 5 hours for conversation or 80 hours for standby The Dterm Cordless Lite does not have an optional extended battery For the Dterm Cordless Lite The sealed lead acid battery can last 5 hours for conversation...

Page 282: ...ordless Lite is not limited by base separation distance After continuous charging of the handset battery the Dterm Cordless can fail to charge or discharge quickly due to Memory Effect When either occurs operate the handset until low battery tone sounds auto cut off occurs and the battery fully discharges then charge the battery without interruption for 12 16 hours When the battery no longer charg...

Page 283: ...D 74 Dterm Cordless Terminal Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 284: ...l Press the applicable key on the Base Unit to Switch between Cordless operation and Multiline Terminal operation SYSTEM AVAILABILITY Terminal Type DTR 4R 1 BK TEL Feature Dterm Cordless II DTR 4R 1 Digital Technology 900 MHz Spread Spectrum LCD 2 x 16 Silent Alarm Yes Dedicated Keys TALK TRANSFER HOLD CONF CHAN REDIAL MUTE R VOL Programmable Line Keys 4 Operational Range 50 350 feet Message Waiti...

Page 285: ...bal Off Hook Ringing Assignment 7 Press R VOL to turn Global Off Hook Ringing ON OFF LCD indicates ON or OFF 8 Press TALK to exit Function keys F1 F4 can be programmed as Line Keys 1 16 Redial LNR SPD Answer ANS Feature FNC or Recall When assigned these keys operate the same as on an NEC Multiline Terminal When initially installed function keys F1 F4 default to Line Keys 1 4 respectively and Off H...

Page 286: ...rence is assigned icon is displayed 3 Talk With a call in process press HOLD Note To retrieve a held call press flashing F1 F4 Note After a programmed time the held call recalls to the originating terminal 1 Press Q 2 The previously dialed number is called 1 With a call in process press TRANSFER 2 Dial Station Number OR Press F1 F4 programmed for Direct Station Selection DSS 3 Announce call option...

Page 287: ...hone is not being used press R VOL upper key on left side repeatedly to select desired setting display Ring Type A High Ring Type A Low Ring Type B High Ring Type B Low Ring Type C High Ring Type C Low Ring Off Vibration 1 With a call in progress press R VOL to decrease volume 2 Press R VOL to restore normal volume 1 Press and hold MUTE lower key on left side 2 Release MUTE to activate microphone ...

Page 288: ...ch between Cordless II and the Multiline Terminal Refer to Figure D 1 Cordless II Base Unit Controls 2 Either press Cordless to select Dterm Cordless II 3 Or Press Desk to select Multiline Terminal Note Switching must be accomplished while both terminals are idle Note A call in progress cannot be switched When tried it is dropped Note Switching held calls is not recommended because LED indications...

Page 289: ...k to Cordless Note This is a one time operation but one of the F1 F4 keys can be programmed for the redial function 13 To restore the normal redial function enter setup mode and press F3 and HOLD to display Digital Redial 14 Press TALK to restore standby mode SERVICE CONDITIONS General When a message is received the uicon is displayed When the RING OFF ON switch on the right side is down the OFF i...

Page 290: ...s Manual D 81 When a cordless terminal is ringing press the flashing function key programmed for DSS to answer the call Synchronous Ringing does not apply to the cordless terminals A beep indicates when the cordless terminal receives off hook ringing ...

Page 291: ...D 82 Dterm Cordless II Terminal Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 292: ...eparate Channels for Base unit communication 3 Channel semi auto scan MCA 900 MHz Analog FM spectrum with Voice Scramble MW Lamp for incoming call and voice mail message notification 30 100 foot operating range between Handset and Base unit without obstructions Auto Talk Feature Any Key Answer LED Low Battery Warning Talk Talk Transfer Trf Mute Mute Channel Ch Volume Vol and Ringer On Off keys 4 h...

Page 293: ...as usual 2 When in Standby mode the handset and Base unit both ring and the message waiting LED flashes rapidly in conjunction with the Base unit Talk Batt low LED Note When Ringer On Off switch is in Off mode the Handset does not ring but the message waiting LED flashes 1 When the Handset is on the Base unit lift it and press any key 2 The Talk Batt low LED flashes then lights continuously to ind...

Page 294: ...age Waiting LED becomes active again when messages are waiting 1 Press Vol key to adjust volume normal or high 2 While Vol is pressed the ringer starts to ring based on the current setting Note Ringer Volume can be adjusted with Ringer On Off key in Off Press the Vol key repeatedly to adjust from Medium High Low Normal in this order Note When call is disconnected default volume returns to Normal 1...

Page 295: ...from the Base Unit 2 The Talk Batt low LED flashes then lights continuously to indicate established communication path between the Handset and the Base unit and dial tone is generated 3 Dial the number 4 Talk to the party 5 When finished press the Talk key or place Handset back in the Base unit to disconnect the call 1 Press Hold and return the Handset to the Base unit 2 To return to the held part...

Page 296: ... to remove it 2 Remove the IMPORTANT charging NOTE from the battery compartment 3 Align the guides on the bottom of the battery plug and insert it in the connector 4 Put the battery in the compartment with the description visible 5 Replace and push up the cover to snap it in place Note Ensure that the wires are inside the cover 1 Position clip to the back side of the Handset unit with the clip spr...

Page 297: ... last 4 hours for conversation and 40 hours for standby Initially the battery must be charged without interruption for 17 5 hours The charge LED below the Base unit contacts is red during charging and remains on after charging is completed After continuous charging the Handset battery may fail to charge or discharge quickly In either case operate the Handset until the low battery alarm sounds auto...

Page 298: ...lk Batt low LED flashes On 100 msec Off 100 msec When a communication path is established between the Handset Cordless terminal and the Base unit the Talk Batt low LED is on and dial tone is generated When a communication path cannot be established in 5 sec an error tone is generated and the Handset returns to standby A pencil eraser or contact cleaner should be used monthly to clean the battery c...

Page 299: ...D 90 Dterm Handset Cordless Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 300: ...em to the local 10 100 LAN From there they reach the Dterm IP Branch unit that converts the IP packets back to standard TDM voice signals for distribution to attached Series E Electra Elite telephones The Dterm IP Branch supports up to 12 voice circuits When the remote site is a telecommuter at home or only a few workers the remote IP TDM conversion is performed by a Dterm IP Adapter that fits eas...

Page 301: ...llowing Electra Elite KTS with 1 ESI port for each Branch port and IP Adapter 1 Gateway unit 1 Branch unit and or IP Adapters with total ports not exceeding the number of ports supported by the Gateway unit 1 Power Cord 1 RS 530 cable 2 RJ 21 50 pin cables to connect Gateway to DTS and Branch to punch block connectors required include a female connector to attach to Dterm IP and a male connector t...

Page 302: ...face 10BaseT Ethernet connection OPERATING PROCEDURES Same as Multiline Terminal SERVICE CONDITIONS Restrictions When you dial 911 on your Dterm telephone the 911 facility reached is the one that serves the Gateway facility To reach the correct 911 service for your area use a telephone connected locally The Dterm IP Branch unit provides an analog port for local dialing Synchronous ringing does not...

Page 303: ...e branch office must be configured properly and operational Network termination equipment must support an RS 232 V 35 or RS 530 synchronous interface or support IP devices over Ethernet The system operates from 100 240 VAC 50 60 Hz Power must not be applied to the Gateway unit until specified in the installation procedures The Gateway power supply and cables should be installed away from high powe...

Page 304: ...d 59 seconds When the time reaches this maximum the display resets to 00 minutes and 00 seconds When a call is placed on hold Exclusive or Non Exclusive or Transfer Recall the Elapsed Call Time continues When a transferred call is answered the Elapsed Call Time is reset to 00 00 For outgoing CO PBX calls the starting time is set at 20 seconds default after the last digit is dialed For incoming out...

Page 305: ...plays the elapsed time when talking on each individual call During a 2 line conference call the LCD displays the elapsed time of the last individual line call The Elapsed Call Time display clears when a Tone Override is received During a conference call that includes one outside party and two internal parties the Elapsed Call Time shows on the display of the two internal parties ...

Page 306: ...tion Ringing volume and Handset Station Speaker volume SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Press Pto go off hook 2 Dial default Access Code FK 3 Dial Bfrom the dial pad 4 PressMto adjust LCD contrast to increase or v to decrease 5 Go on hook OR While the station is idle pressMto adjust LCD contrast to increase or v to decrease T...

Page 307: ...the station is ringing to control ringing volume to increase or v to decrease 5 Go on hook 1 Go off hook with the handset 2 PressMto control handset receiver volume to increase or v to decrease 1 Press Pto go off hook 2 PressM to control speaker volume to increase or v to decrease 3 Go on hook OR While using the speakerphone pressMto adjust the volume to increase or v to decrease To change the off...

Page 308: ... Use Memory Block 4 92 Receiving Volume Selection to set either DOWN return receiver volume to a normal setting or UP keep the setting increased for a call after hanging up that call General Multiline Terminal users can further increase station volume by pressing Feature 2 during internal calls LCD contrast off hook ringing volume station ringing volume and speaker volume adjustments are saved in ...

Page 309: ...E 6 Electronic Volume Control Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 310: ...ering Network dial the distant system number and the station to be called or dial the Trunk Access Code and number to be called OR 1 Press the line key with direct E M Tie Line appearance and wait for a dial tone 2 Dial the station to be called when using Uniform Numbering Network dial the distant system number and the station to be called or dial the Trunk Access Code and number to be called SERV...

Page 311: ...rnal Transmit Pad Selection to specify Default 0 dB External Transmit pad adjustment volume level Use Memory Block 3 32 Trunk External Receive Pad Selection to specify Default 0 dB External Receive pad adjustments volume levels can be specified Use Memory Block 3 92 Trunk Installed DP DTMF Selection to specify each line of the TLI 2 U10 ETU as MF default DP 10pps DP 20pps signaling or NIL not conn...

Page 312: ...nouncement can be selected system wide default 2 seconds ON 4 seconds OFF Immediate start wink start delay start or second dial tone default loop supervision can be selected per trunk using System Programming When voice announcement for incoming Tie calls is selected the outside party cannot switch the call to a ringing call The Recall key and Drop key are ignored when Tie lines are used RELATED F...

Page 313: ...E 10 E M Tie Lines 4 Wire Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 314: ...exceptions all terminal features and abilities that are possible on Electra Professional Level II IIA 120 are also possible with the Electra Elite system SYSTEM AVAILABILITY Terminal Type Electra Professional Multiline Terminals Required Components None OPERATING PROCEDURES SERVICE CONDITIONS The Off Hook Voice Announcement feature supported by the ETW 24DS 1 2 BK SW is not provided by the Electra...

Page 315: ...E 12 Electra Professional Terminal Migration Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 316: ...s a Local Area Network LAN that allows one administrator and up to five remote PCs depending on site license to monitor ACD statistics and generate reports An agent or supervisor can be an active member in up to four ACD Groups and can be logged on and receive calls from all four groups System Software S5500 5 52m2 is required SYSTEM AVAILABILITY Terminal Type Dterm Series E and Elite Multiline Te...

Page 317: ...m assigns ACD Groups to follow or ignore night mode When an ACD Group is in night mode the system can route incoming ACD calls to an Internal Station Attendant or Night Announcement or perform a Centrex Transfer Overflow When all agents are busy and calls have been held in queue for more than a specified time overflow allows calls to be directed to an assigned station Station Hunt Group another AC...

Page 318: ...nates does not answer after a programmed number of rings the call is put back in the queue and goes to the next available agent or follows overflow Only one system administrator can be connected to the server anytime Up to five remote monitors can be connected to the server at the same time General Calls are answered first in first out Calls are distributed to the longest idle agent or according t...

Page 319: ...t can logon by dialing the pilot number for the ACD port and following displayed prompts Operating statistics are collected until the agent performs logoff by pressing the logoff softkey on the agent position Non ACD Call An agent or supervisors can receive a transferred call or a call directly from dial trunks e g Tie Line DID or DIT Transferred ACD calls from another agent or ACD calls on hold b...

Page 320: ...conditions by pressing the applicable softkey during an ACD call The last entered request is carried out when the telephone returns to idle An agent cannot receive another ACD call while an existing ACD call is on hold After the held call is terminated the agent can then receive ACD calls Agents and supervisors must have a DTP DTU terminal with softkeys Agent telephones always follow forwarding in...

Page 321: ...number using Centrex service After the call is transferred at the Central Office it does not use any Electra Elite trunk lines Additional hardware is not required to support Automated Attendant ANNOUNCEMENTS FUNCTION General By default all announcements except the AA and On Hold message are recorded Using the Administration program most messages can be allowed or denied per group Both AA messages ...

Page 322: ... By default this message is not recorded ACD Refresh Message 1 This message recorded and enabled per group plays at programmed intervals for callers that remain in queue It plays after the ACD Greeting and before ACD Refresh Message 2 ACD Refresh Message 2 This message recorded and enabled per group plays at programmed intervals for callers that remain in queue It plays after the ACD Greeting ACD ...

Page 323: ...ringback tone or Music on Hold until an ACD port is available Only seven calls can be connected to the ACD 8 U10 ETU and receive announcements at the same time Port 1 is reserved for agents to logon during heavy traffic A maximum of 64 trunks can be supported General When all agents in the ACD group where a call is terminated are busy the call waits in queue until an agent is available The caller ...

Page 324: ... time and department summaries longest most expensive calls and most frequently called numbers These reports can be used to analyze your telephone as a critical business communication tool improve its business effectiveness and reduce your telephone costs A report can be generated showing calling patterns by volume or duration on a color coded United States map This can help a Customer Support Sal...

Page 325: ...ve space CD ROM drive When using CD for installation Available serial port and RS 232 cable Printer for reports The Elite CallAnalyst software should be installed on a separate PC but other applications may be installed Performance depends on the need for memory and processing for the other applications OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use memory Block 1 5 02 SMDR Print Form...

Page 326: ... station call record is printed on SMDR System Software S5000 or higher and MIFM software version 2 05 or higher are required Use Memory Block 7 1 Card interface Slot Assignment to specify the MIFM U10 ETU Use Memory Block 7 3 01 MIF LCR Assignment to specify LCR Use Memory Block 7 3 02 MIF SMDR Assignment to specify SMDR Restrictions Call records are not provided for internal calls Caller ID name...

Page 327: ...with the software for more detailed information When the printer or other I O device fails to operate approximately 100 call records are saved in the MIFM U10 ETU buffer When the buffer is full the earliest call record is lost when the next call record is stored Call record data provides Start Time Trunk Number Trunk Group Call Type Station Number Duration Number Dialed LCR Calling Station number ...

Page 328: ...ltiline Terminals Required Components N A OPERATING PROCEDURES 1 Lift the handset or press P 2 Dial IAAor I IAA 3 Talk SERVICE CONDITIONS Data Assignment Use Memory Block 1 1 46 Access Code 1 Digit Assignment to Assign Access Code 9 to access the appropriate Trunk Group or Route Advance Block Use Memory Block 3 69 911 Cut Through Trunk Selection to assign YES to All trunks used for Emergency 911 C...

Page 329: ...911 Cut Through feature is not supported When all trunks in Memory Block 3 69 are set to No the Emergency 911 Cut Through feature is not supported CAMA trunk and Emergency 911 Cut Through cannot be used at the same time When the CO line status is as follows even when Yes is specified by Memory Block 3 69 the call is not dropped and or disconnected Receiving Normal Incoming call Receiving DIT call ...

Page 330: ...onnected When the line specified by Memory Block 3 69 is set for Trunk Queuing the system automatically disconnects the line and originates 911 When the line specified by Memory Block 3 69 is held for the Call Park feature the system automatically disconnects the line and originates 911 When a PBX CTX access code was assigned using Memory Blocks 1 1 24 PBX CTS Access Code Assignment I or 1 1 25 PB...

Page 331: ... on a line that is to be dropped for 911 Cut Through an alert tone is provided for 2 seconds before the line is disconnected Calls are dropped for 911 Cut Through in the following priority 1 Talking State 2 Holding State 3 Parked State 4 Conferencing Live Record or Live Monitoring State ...

Page 332: ...911 trunk The Electra Elite system administrator must maintain and update the callback telephone number database per station System Software S3000 or higher is required to support the CAMA Trunk System Software S4500 or higher is required to support E911 over the ISDN PRI Trunk SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components COI 4 8 U10 ETU COID 4 8 U10 ETU or COIB 4 ...

Page 333: ...a call using Enhanced 911 One digit specifies 1 two digits specify11 and three digits specify911 default Use Memory Block 4 54 Enhanced 911 CESID to Station Table Assignment to assign the Caller Emergency Service Identification CESID code of up to 15 digits A 7 or 10 digit code is normal Use Memory Block 7 1 Card Interface Slot Assignment to specify the COI 4 8 U10 ETU COID 4 8 U10 ETU COIB 4 U10 ...

Page 334: ...der catastrophic conditions a single location could overload the emergency system with multiple911 calls When a call is originated using Enhanced 911 the CAMA or ISDN PRI trunk is seized even when a CESID code is not registered The E911 trunk should not be assigned to a line key trunk group route advance block Specified Tenant on CO PBX Centrex Line Seizure 1 or 2 digit or Outgoing CO only Access ...

Page 335: ...E 32 Enhanced 911 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 336: ...ls Required Components None OPERATING PROCEDURES 1 Press an outside line key 2 Dial Equal Access Code AKAK XXX Equal Access inspection is applied 3 Dial the long distance number 4 Talk with called party 1 Lift the handset and wait for internal dial tone 2 Dial a trunk Access Code and wait for outside dial tone 3 Dial Equal Access Code AKAK XXX 4 Dial the applicable long distance number Code Restri...

Page 337: ...ock 1 1 68 8 Digit Matching Table to OCC Table Assignment to assign each 8 digit Matching Table to each OCC code table Use Memory Block 4 07 Code Restriction Class Assignment Day Mode and 4 08 Code Restriction Class Assignment Night Mode to specify Code Restriction Class per station default All Stations Class 00 Use Memory Block 5 03 OCC Table to Trunk Group Assignment to assign each of the 16 OCC...

Page 338: ...inal Type Not applicable Required Components ECR U10 ETU for common audible and control relays OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 1 7 07 External Ring Delay Pattern Selection to assign each External Tone Ringer control circuit to one of five distinctive ringing patterns default Pattern 3 including continuous ring Use Memory Block 2 08 ECR Relay to Tenant Assig...

Page 339: ...a trunk that is not assigned to aTenant group General An ECR U10 ETU is required for common audible and control relays 10 relays are provided The external ringing equipment must be locally provided Incoming calls to an External Tone Ringer can be answered by Call Pickup Intratenant Intertenant ...

Page 340: ...The Meet Me function allows the paged party to respond quickly to the paged call SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components ECR U10 ETU and a 1 or 2 way amplifier OPERATING PROCEDURES 1 Lift the handset 2 Dial the Access CodeEE EI as set in default for the required zone or press the programmed Feature Access or One Touch key 1 Lift the handset 2 Dial the Meet Me ...

Page 341: ...external page Use Memory Block 1 7 02 External Speaker Connection Selection to specify that external speakers must be connected to the system when they are to be used Up to three external speakers can be connected Default is all three connected Use Memory Block 7 1 Card Interface Slot Assignment to specify the ECR U10 ETU Internal and External Zone Paging time outs can be assigned individually Dur...

Page 342: ...ge A Multiline Terminal user can conference an outside line with an External Zone Page to allow a conversation to be monitored by people within speaker range Talk Back Paging is supported RELATED FEATURES LIST All External Zones 55 External Zone A 56 External Zone B 57 External Zone C 58 All Internal External Zones 59 Default Access Codes can be changed during installation External Meet Me 5 Inter...

Page 343: ...E 40 External Zone Paging Meet Me Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 344: ...tware S2000 or higher is required SYSTEM AVAILABILITY Terminal Type Not Applicable Required Components COI 4 U10 ETU COID 4 U10 ETU or COIB 4 U10 ETU OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 7 1 Card Interface Slot Assignment to specify the COI 4 U10 ETU COID 4 U10 ETU or COIB 4 U10 ETU Restrictions For this feature to work properly using the COIB 4 U10 ETU switch S...

Page 345: ...where the Fax Branch Unit is connected in branch is automatically answered by the Fax machine Delayed Ringing Line assignment to stations for the Fax Branch Line are recommended When the facsimile is in use the loop detection information turns on the associated CO PBX line key LED on a Multiline Terminal When the facsimile is not in use the Fax Branch CO PBX line can be used as an outside line Cod...

Page 346: ...Software S5000 or higher supports 16 Feature Access Keys System Software S4500 or lower supports 10 Feature Access Keys SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 PressT 2 PressQ 3 Press the Feature Access key 4 Dial A 5 Dial the station number 6 Dial A optional step refer to Note Dial 1 to switch the call from Voice to Tone orTone to ...

Page 347: ... 5 Dial the feature code 6 PressT 1 PressT 2 PressQ 3 Press the Feature Access key 4 DialL LindicatesTto the Electra Elite system 5 Dial the Feature Access Code 6 PressT SERVICE CONDITIONS Data Assignment Use Memory Block 2 05 Line Key Selection to select TEL Telephone Mode or TNAT Tenant Mode Default is TEL To program the Feature Access key for Station Speed Dial To program the Feature Access key...

Page 348: ...rolled by the type of Multiline Terminal General Line keys not used for CO PBX line access may be assigned as Feature Access keys in System Programming The user can then program the Feature Access keys for Speed Dial DSS BLF and selected features e g Call Pickup Paging DND set or DND cancel Each Feature Access key can store up to 16 digits When programming Feature Access or One Touch keys press th...

Page 349: ...F 6 Feature Access User Programmable Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 350: ...s Required Components None OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 2 05 Line Key Selection to select TNAT Tenant Mode or TEL Telephone Mode Default is TEL Use Memory Block 2 06 Line Key Selection for Tenant Mode to assign functions to each telephone in Tenant Mode Default is CO Use Memory Block 4 12 Line Key Selection for Telephone Mode to assign functions to each ...

Page 351: ...W 8 1 2 BK SW TEL DTP 8D 1 BK WH TEL DTU 8D 2 BK WH TEL and DTP DTU 8 1 BK WH TEL have eight Flexible Line keys The ETW 16DC 1 2 BK SW TEL ETW 16DD 1 2 BK SW TEL DTP DTU 16 1 BK WH TEL DTP 16D 1 BK WH TEL DTU 16D 2 BK WH TEL DTP DTU 32 1 BK WH TEL DTP 32D 1 BK WH TEL DTU 32D 2 BK WH TEL each have 16 Flexible Line keys The ETW 24DS 1 2 BK SW TEL has 24 Flexible Line keys Only one MIC ON OFF key and...

Page 352: ... the Flexible Numbering Plan SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 1 2 03 2 3 or 4 Digit Station Number Selection to assign 2 3 default or 4 digit station numbers Use Memory Block 4 10 Station Number Assignment to assign a Station Number to each telephone Automated Attendant DISA N...

Page 353: ...Numbering Plan Issue 6 Electra Elite General The default station numbers are 100 399 depending on system configuration Refer to the Electra Elite 48 192 Programming Manual for the Numbering Plan Access Code defaults ...

Page 354: ...her TEL default or CO Use Memory Block 3 07 CO PBX Ringing Variation Selection to set the ringing tone per line to Low Medium default or High for incoming outside line calls to CO PBX lines Use Memory Block 4 91 Telephone Ringing Variation Selection to set the ringing tone per line to Low Medium default or High for incoming outside line calls to Telephones Use Memory Block 4 01 CO PBX Ring Assignm...

Page 355: ...nging Selection to assign Off hook ringing to multiline terminals per station General Single Line Telephones can be assigned to ring for any line Single Line Telephones support Delayed Ringing Default values assign Attendants 1 and 2 stations 100 and 101 to have CO PBX lines 01 08 ringing ...

Page 356: ...am to allow the system to operate without initial programming The system timeouts can be changed to meet customer needs according to the system application requirements SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES SERVICE CONDITIONS Refer to the Electra Elite 48 192 Programming Manual Chapter 2 for more information None ...

Page 357: ...F 14 Flexible Timeouts Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 358: ...nd make an internal or external call 2 When muting is desired press and hold down the Mute key on the external microphone SERVICE CONDITIONS Data Assignment Use Memory Block 4 29 HFU Selection to set YS enable or NO disable for the HFU U Unit per station Default is NO The HFU U BK WH Unit must be installed in S1 of the Multiline Terminal General This full duplex unit does not work as well as a con...

Page 359: ...F 16 Full Duplex Handsfree Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 360: ...line Terminals Required Components HFU U Unit to provide full duplex speakerphone functionality on Electra Elite telephones OPERATING PROCEDURES 1 PressT 2 Dial A OR Press the Flexible Line key assigned as a MIC ON OFF key or One Touch key programmed as a Microphone Control key While talking push the Mute button on the external microphone Originating 1 PressP 2 Dial the desired internal or outside...

Page 361: ...r calls handsfree A Flexible Line key can be assigned as a MIC ON OFF key or a One Touch key can be programmed as a Microphone Control key While engaged on an outside line conversation using built in Handsfree Operation the conversation may be interrupted half duplex if both parties speak simultaneously During a conversation the MIC ON OFF key can be used to mute the microphone Monitoring volume c...

Page 362: ...nt Add on Console Required Components ECR U10 ETU OPERATING PROCEDURES 1 Press the key assigned GPR0 or GPR1 2 The GPR LED is on red to indicate the relay is closed on or Off to indicate the relay is open off 1 PressTand dialK 2 Dial the relay numberKorA for GPR0 or GPR1 3 Dial the desired number and pressT 1 Press Tand dialK 2 Dial the relay numberKorA for GPR0 or GPR1 3 Dial theJand pressT To co...

Page 363: ...urpose relay feature Use Memory Block 1 8 37 General Purpose Relay Assignment to specify whether YS or default NO the relays on the ECR U10 ETU are to be used Use Memory Block 2 08 ECR Relay to Tenant Assignment to specify Tenant Assignment for External Tone Ring Night Chime function Default is not assigned Use Memory Block 7 1 Card Interface Slot Assignment to specify the ECR U10 ETU General The ...

Page 364: ...ts COI 8 U10 or COIB 4 U10 ETU to interface Ground Start Trunks to the system OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 7 1 Card Interface Slot Assignment to specify the COI 8 U10 or COIB 4 U10 ETU Restrictions Ground Start Trunks do not support Caller ID General Each COI 8 U10 ETU has eight switches one for each port that can be used to select either Loop or Ground ...

Page 365: ... Elite 192 system or 16 trunks in the Electra Elite 48 system Each Multiline Terminal can have a Drop key assigned when allowed in System Programming to be used for abandoning a call and seizing the same CO line on either a Flexible Line or One Touch key The Recall key can be used for a flexible timed hookflash when Least Cost Routing is installed ...

Page 366: ...ltiline Terminals Required Components None OPERATING PROCEDURES 1 While using the handset headset pressPto activate Group Listening 2 Press Por go on hook to end Group Listening When MIC LED is on press Tand Ato turn off the LED and mute Group Listening While Group Listening is active press N and Ato turn off the LED and mute group Listening To activate deactivate Group Listening To mute the hands...

Page 367: ...n switching to Handsfree Monitor Mode or Speakerphone Mode mute the handset before placing it in the cradle When the user goes on hook during Group Listening the call is automatically placed in Handsfree Monitor Speakerphone Mode and Group Listening is canceled Off hook ringing is provided with this feature Camp on tone and Tone Override are heard over the handset headset or speakerphone During Gr...

Page 368: ...tside or intercom voice SYSTEM AVAILABILITY Terminal Type All Multiline Terminals some limitations check service conditions Required Components None OPERATING PROCEDURES Press Tand dialA Press the Vand Ukeys at the same time SERVICE CONDITIONS General This feature is not supported by revision 1 for Electra Professional Multiline Terminals RELATED FEATURES LIST While talking on a DTP or DTUTerminal...

Page 369: ...H 2 Handset Mute Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 370: ...MIC key or Feature Access Code mutes the microphone to ensure privacy SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 PressT 2 DialA OR Press the programmable line key assigned as a MIC ON OFF key OR Press the Push to Mute button on the external microphone on the HFU U Unit 1 Ensure MIC LED is on 2 Talk with calling party To turn microphone...

Page 371: ...al the station user cannot respond with Handsfree Answerback unless the calling party changes to voice call This feature works only for incoming internal voice calls General Multiline Terminal MIC LED must be on The calling station controls the voice announcement or ringing signal Multiline Terminal users can receive voice calls from Single Line Telephone users Group Call Pickup and Call Forwardin...

Page 372: ... waiting for a call to be answered or while on hold SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 PressP 2 Use any dialing method allowed by the system 3 When the party answers talk using the handset or built in Handsfree Unit if enabled 4 When there is no answer or busy tone is received pressPto disconnect the line 1 PressP 2 Restore the...

Page 373: ...used This feature may be used for internal and outside calls Monitoring volume may be adjusted using the volume control on the Multiline Terminal When a Multiline Terminal user lifts the handset the monitoring condition is automatically released and the Speaker LED goes off The Multiline Terminal must remain in monitor mode when Automatic Redial is being used RELATED FEATURES LIST Feature Number F...

Page 374: ...eed for an external headset switch A headset ON OFF key can be assigned to the terminal to allow easy operation of the headset SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components ADA 1 W BK SW Unit for Electra Professional Multiline Terminals OPERATING PROCEDURES 1 Press the headset ON OFF key 2 Dial the desired number and talk 1 At the end of a conversation press the hea...

Page 375: ...ode Use Memory Block 4 12 Line Key Selection for Telephone Mode to assign the H SET LK 11 function on each CO PBX line key assigned to Telephone Mode General This feature works with several compatible capsule only type headsets Note Capsule only headsets do not require external power The Multiline Terminal provides a built in headset amplifier and volume control The ADA 1 W BK SW Unit cannot be us...

Page 376: ... interval generates a recall at the originating station When the recalled Multiline Terminal is idle an audible signal and an LCD indication when equipped are provided to indicate that the line is recalling SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 PressU 2 To retrieve a Non Exclusive Hold call press the flashing line key or Call Appe...

Page 377: ...ance key can pick up the held call A CO PBX call on Non Exclusive Hold can be picked up by dialing an Access Code Specified Line Seizure when assigned in System Programming Use Memory Block 1 1 03 Hold Recall Time Selection Non Exclusive Hold to specify the time default 25 seconds that the call is held or parked before it recalls to the station where the call was placed on Hold The station where t...

Page 378: ...n the LCD When a held line recalls Multiline Terminals equipped with an LCD receive the following information the upper LCD line shows the recalling outside line number the lower LCD line shows the station number the call was held at and the station number where the call was transferred used for recalling Ring Transfer or Camp On calls Non Exclusive Hold Ring Transfer Hold Recall Call Park System ...

Page 379: ...H 12 Hold With Recall Exclusive and Non Exclusive Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 380: ...ed SERVICE CONDITIONS Data Assignment Use Memory Block 4 23 Prime Line Hot Line Assignment to enable access to the Hot Line feature when going off hook Default is not specified General Only hardware abilities limit the number of Hot Lines that can be supported in the system Up to 10 digits can be stored for dialing including Trunk Access Codes Multiline Terminal users assigned Hot Line can press t...

Page 381: ...H 14 Hot Line Issue 6 Electra Elite RELATED FEATURES LIST Feature Number Feature Name F 2 Feature Access User Programmable ...

Page 382: ...Y Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 1 8 15 Tone Assignment to assign Howler Tone F to the flexible tables General Howler tone is generated 30 seconds after a call is disconnected and the telephone is left off hook or the telephone is left off hook without dialing The Howler tone is continuously mo...

Page 383: ...H 16 Howler Tone Service Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 384: ... Multiline Terminals Required Components None OPERATING PROCEDURES PressU the call is placed on Non Exclusive Hold OR PressT and then U the call is placed on Exclusive Hold SERVICE CONDITIONS The I Hold and other hold flash rates are the same 0 25 seconds ON 0 25 seconds OFF When a call is placed on Exclusive Hold all other Multiline Terminals with that line appearance receive a busy indication st...

Page 385: ...I 2 I Hold Indication Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 386: ...TY Terminal Type Any Multiline Terminal with LCD Any TAPI Terminal Required Components None OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 3 00 Trunk Name Number Assignment to specify the Name or Number for accommodated CO PBX lines for display when the line is seized or during an incoming call Use Memory Block 4 l8 Station Name Assignment to assign names to telephone sta...

Page 387: ...s valid for general incoming CO PBX calls A maximum of 13 digits or characters can be displayed When a Caller ID CO call is terminated to a trunk assigned trunk name number the trunk name number is displayed In this case the Caller ID data is not stored When an ACD SCD UCD call is received the trunk name number is displayed when assigned The Electra Elite 48 system does not support ACD ...

Page 388: ...irectory number or name is displayed System Software S4000 or higher allows both name and number to be displayed by Caller ID SYSTEM AVAILABILITY Terminal Type All Multiline Terminals with LCD Required Components None OPERATING PROCEDURES 1 The ICM LED flashes 2 The caller station number and name when assigned are displayed on the LCD SERVICE CONDITIONS Data Assignment Use Memory Block 3 00 Trunk ...

Page 389: ... was initiated are displayed to the right on the LCD When the call is placed on hold the station user number remains and the number of the station where the call was initiated disappears In an Add On Conference the station numbers of the parties are displayed Each station can be assigned a name six character maximum including spaces Incoming Call Identification is provided for Internal Ring Transf...

Page 390: ...uncement call to a ringing call or switch a ringing call to voice announcement This feature allows Voice Tone switching from the calling side only SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Lift the handset and wait for internal dial tone 2 Dial the station number 3 Receive voice page alert tone 4 Voice announce the call 5 Called party...

Page 391: ... Attendant Add On Console Use Memory Block 1 8 08 Class of Service Station Feature Selection 2 to Allow default LED On or Deny LED Off Voice Tone Override Originate Page 1 LK8 or Voice Tone Override Receive Page 3 LK3 Restrictions Single Line Telephone users can voice announce to Multiline Terminal users but cannot receive voice announcements General Voice or Tone can be selected as often as neede...

Page 392: ...9 When the ICM key is pressed during a normal incoming CO PBX call intercom dial tone is provided to allow an internal call System Software S5000 or higher is required Using System Software S4500 or lower the incoming call is answered if the ICM key is pressed ...

Page 393: ...I 10 Internal Voice Tone Signaling Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 394: ...o the originator of the page with the Meet Me feature SYSTEM AVAILABILITY Terminal type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 PressPor lift the handset 2 Dial the Access Code Default values are as follows EAAll Internal Zones EBInternal Zone A ECInternal Zone B EDInternal Zone C EIAll Internal External Zones EJInternal External Meet Me 3 Use the handset to page OR...

Page 395: ... place stations in Internal Page Zones Restrictions Terminal users cannot receive internal pages during a call All Internal Zone Paging or Internal Emergency All Call Paging cannot be performed if any other internal page is in use Only stations in the Internal Zone being paged can answer Single Line Telephone users can originate but not receive a page and Meet Me answer General Simultaneous intern...

Page 396: ...for CO incoming calls This interface provides voice communication path only SYSTEM AVAILABILITY Terminal Type Not applicable Required Components To provide ISDN trunk connection BRT 4 U10 ETU CLKG U10 Unit NT 1 for each BRI locally provided OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 1 1 80 ISDN DTMF Duration Interdigit Selection to specify tone duration default 100 ms...

Page 397: ...nt to assign the ISDN directory Number Use Memory Block 7 1 Card Interface Slot Assignment to specify the BRT 4 U10 ETU Restrictions The Electra Elite ISDN BRI provides voice communication only The system does not support multipoint access The Electra Elite 48 192 system supports the NI 1 National ISDN 1 protocol The AT T and Nortel proprietary protocols are not supported The BRT 4 U10 ETU support...

Page 398: ...is on and the following message is displayed on the second line of the LCD of the Multiline Terminals connected to Port 01 Layer 1 Down COxx Layer1 DOWN Layer 2 Down COxx Layer2 DOWN Note xx represents the CO Trunk number 01 64 Note Layer 1 down display has a higher priority than Layer 2 down This error display disappears automatically when Layer 1 Layer 2 error is recovered The T1 line error disp...

Page 399: ...I 16 ISDN BRI Trunk Connections Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 400: ...0 and System Software S3000 Version 3 01 Initial Release CO Line emulation only PRT 1 U10 Firmware Version 2 00 and System Software S4000 or higher supports the Call by Call and DID functions PRT 1 U10 Firmware Version 2 10 and System Software S4500 or higher supports the E 911 service using PRI PRT 1 U10 20 Firmware Version 3 50 or higher and System Software S4000 or higher supports Caller ID Nam...

Page 401: ...t 100ms and interdigit time default 70 ms of DTMF signals sent from the ISDN trunk Use Memory Block 3 03 Trunk to Trunk Group Assignment to assign each ISDN PRI trunk to a Trunk Group Use Memory Block 3 92 Trunk Installed DP DTMF Selection to specify each ISDN PRI trunk as DP or DTMF Use Memory Block 3 91 Trunk Type Selection to specify each ISDN PRI trunk as CO or DID CO sets ISDN trunks for CO s...

Page 402: ...ime default 4s between dialed digits Data Assignment for DID Line Services Use Memory Block 3 91 Trunk Type Selection to specify each ISDN PRI trunk as DID Lines Note Refer to D 9 Direct Inward Dialing in the Features and Specifications Manual to convert incoming digits to the correct Station number Data Assignment for Call by Call Use Memory Block 1 13 03 Call by Call Service Selection to specify...

Page 403: ...to assign incoming type default DID Data Assignments for Caller ID Calling Party Number CPN Use Memory Block 1 8 08 Class of Service Station Feature Selection 2 Page 4 LK3 to allow LED ON or deny default LED Off Caller ID Use Memory Block 1 8 08 Class of Service Station Feature Selection 2 Page 4 LK4 to allow LED ON Caller ID Number display or deny default LED Off to display the Caller ID Name whe...

Page 404: ... LCR PC Software 2 00 or higher are required to program Call by CAll LCR assignments Restrictions for Calling Party Name and Calling Party Number Presentation from Station The Electra Elite supports receiving the name from the Network in supported formats only and cannot Send The Calling Name Refer To Supported Protocols And Name Delivery Formats table Redirecting Name is not supported by the Elec...

Page 405: ...em The PRT 1 U10 20 must be installed in slot S4 in the B48 U10 KSU General When using CO or DID Services without Call by Call Memory Block 1 1 81 ISDN Dial Interval Time Selection specifies the time between each digit dialed before digits are sent over the Network Memory Block 1 1 80 ISDN DTMF Duration Interdigit Selection is effective after answer supervision is received from the CO When an ISDN...

Page 406: ...tel Specification NIS A211 1 Nortel Specification NIS A233 1 Protocols Name Delivery Formats NI 2 Facility Information Element 4ESS AT T Custom Not Supported AT T 5ESS Lucent Custom Facility Information Element DMS 100 Custom Display Information Element DMS 100 National ISDN Facility Information Element ...

Page 407: ...I 24 ISDN PRI Trunk Connections Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 408: ...ne Terminals Required Components None OPERATING PROCEDURES SERVICE CONDITIONS General The indication is a green LED when a CO PBX line is in use or a winking green LED when the line is on hold All other Multiline Terminals with that line appearance show a red LED When a Multiline Terminal does not have a CO PBX line appearance on a Flexible Line key the I Use is indicated on a Call Appearance Key ...

Page 409: ...I 26 I Use Indication Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 410: ...nents CPUB U10 ETU Electra Elite 192 B48 U10 KSU Electra Elite 48 OPERATING PROCEDURES SERVICE CONDITIONS General When the system is set as KF CO PBX lines must appear on Multiline Terminals Outside calls cannot be made by dialing a Trunk Access Code from internal dial tone except when specified trunk seizure is used When a system is set as KF the following CO PBX calls are prohibited Route Advanc...

Page 411: ...lection is set by a hardware switch on the CPUB U10 ETU in the B64 U10 KSU or the MBD U10 Unit in the B48 U10 KSU To change the KF MF selection after First Initialization of the system First Initialization must be performed again In KF mode Single Line Telephones can be used for internal calls and can access an outside line using the specified trunk seizure Access Code or Prime Line Pickup assignm...

Page 412: ...rminals Required Components None OPERATING PROCEDURES SERVICE CONDITIONS Visual Indications for the Large LED include the following None Incoming CO PBX Call Flashing Green 0 125 sec ON 0 125 sec OFF Incoming internal Call Flashing Red 0 125 sec ON 0 125 sec OFF Message from Attendant Add On Console Flashing Green 0 5 sec ON 0 5 sec OFF Message from Voice Mail Flashing Red 0 5 sec ON 0 5 sec OFF C...

Page 413: ...L 2 Large LED Indication Issue 6 Electra Elite Calls are in the following priority order 1 Internal 2 CO Ring Transfer 3 CO PBX 4 Message from Attendant Add On Console 5 Message from Voice Mail ...

Page 414: ...r is received when trying to place a CO PBX call SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES Key Function 1 Press an idle CO PBX Tie line key 2 PressQ 3 Dial J Multifunction Dial Access 1 PressQ 2 Dial J Multifunction Dial Access Only 1 Lift the handset and wait for internal dial tone 2 Dial J set as default Using a Multiline Terminal Usi...

Page 415: ... Access or One Touch key To store the last Dial Access number dialed in a Station Speed Dial buffer press the Feature key and Redial key dial the Speed Dial buffer number and press Redial key then the Feature key To display the Last Number Redial memory buffer press the Conf key Redial key and then A Private Line must be accessed by Direct CO access for Redial to operate Manually dialed numbers Sp...

Page 416: ...Type All Multiline Terminals Required Components MIFM U10 ETU KMM 1 0 U OPERATING PROCEDURES 1 Lift the handset and wait for internal dial tone 2 Dial the CodeIand receive LCR dial tone 3 Dial the desired number SERVICE CONDITIONS Data Assignment Use Memory Blocks 1 1 46 48 Access Code 1 2 or 3 Digit Assignment Function No 101 to assign a Trunk Group or Route Advance Block access code Use Memory B...

Page 417: ...ough the MIFM U10 ETU This is the PC programming connection All Trunk groups in the system except 00 can be accessed using LCR Trunk Group 1 Access Code default 9 activates LCR at stations assigned for LCR LCR is based on the first six digits Area Code and Office Code dialed When using Code Restriction with LCR Code Restriction is applied to the digits dialed by the system Extra Code Tables can be...

Page 418: ...during the recording System Software S3000 or higher and EliteMail VMS version Q30631 or higher or an EliteMail FMS version QOS631 or higher are required SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components VMS 2 4 8 U10 ETU FMS 2 4 8 U10 ETU CTI VP 4 8 12 16 U10 ETU OPERATING PROCEDURES FMS VMS 1 Press the feature access key assigned as Live Monitoring 2 Dial the password...

Page 419: ...ture access key Pick up the handset OR PressP EliteMail CTI Live Monitoring on EliteMail CTI is only supported using View Call Plus In addition the caller must be routed to the Auto Attendant of the CTI first To start Manual Live Monitoring while the caller is leaving a voice mail message To start Live Monitoring without display or softkeys using Automatic mode To stop Live Monitoring while the ca...

Page 420: ...mory Block 7 1 Card Interface Slot Assignment to specify the VMS FMS 2 4 8 U10 ETU or EliteMail CTI 4 8 12 16 U10 A Feature Access key must be available to assign to Live Monitoring Feature code for Live Monitoring is 07 The EliteMail VMS FMS must have Live Monitoring set per mailbox for one of the following Manual Mode Automatic Mode Not Available Default Restrictions Live Monitoring is not avail...

Page 421: ...supports Live MonitorTeLANophy application via view call plus not via Softkeys Feature Access or One Touch keys The Live Monitor feature on the EliteMail CTI requires that all incoming calls be answered by the Automated Attendant on the CTI It also requires the individual mailbox to be set for await answer transfers General Visual indications for Live Monitoring line key LED include the following ...

Page 422: ...mory Block 7 1 Card Interface Slot Assignment to specify the COI 8 U10 COI 4 U10 COID 8 U10 COID 4 U10 or COIB 4 U10 ETU General Each COI 8 U10 ETU has eight switches one for each port that can be used to select either Loop or Ground Start per trunk Each COIB 4 U10 ETU has four switches one for each port that can be used to select either Loop or Ground Start per trunk Each COI 4 U10 or COID 4 8 U1...

Page 423: ...L 12 Loop Start Trunks Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 424: ...AILABILITY Terminal Type Not Applicable Required Components DBM B U10 Box DBM E U10 Box OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 7 2 Telephone Type Assignment to assign each port connected to the Message Display Board as a Telephone device Use Memory Block 1 6 07 Message Board Lamp Assignment to assign mailbox numbers to each Message Display Board Restrictions A max...

Page 425: ... assigned to the Message Display Boards but only 200 mail boxes can be indicated When a voice mail message is left for someone the corresponding large lamp on the board is on The large lamp goes off after a person retrieves all new voice mail messages Message Display Boards can be wall mounted The number of Message Display Boards is included with the maximum number of terminals One mail box can be...

Page 426: ... SLT Adapter Required Components DCU 60 1 BK WH Console for Attendant Message Waiting Voice Mail Unit for Voice Mail Message Waiting OPERATING PROCEDURES 1 Press the Message key on the Attendant Add On Console 2 Press the DSS key on the Attendant Add On Console that is associated with the station where Message Waiting indication is to be set 1 Press the Message key on the Attendant Add On Console ...

Page 427: ...Waiting indication remains on until the message is canceled at the Attendant Add On Console where it was set When two or more maximum of four per system Attendant Add On Consoles are installed the message is displayed only on the Attendant Add On Console where the setting was made All Attendant Add On Consoles can be used to set a Message Waiting to the same station Single Line Telephones supporte...

Page 428: ...rphone SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 When the MIC LED is off press the MIC key to turn the MIC LED on and to activate the microphone 2 When the MIC LED is on press the MIC key to turn the MIC LED off and to deactivate the microphone When the MIC LED is off 1 PressT 2 Dial Access Code A 3 The MIC LED comes on When the MIC O...

Page 429: ...call is made to a MultilineTerminal When full handsfree is denied in System Programming Handsfree Dialing Monitoring does not activate the microphone The microphone status is indicated by the LED located at the top of the dial pad labeled MIC not the Flexible Line key when assigned When the MIC LED is on the microphone is on RELATED FEATURES LIST Feature Number Feature Name F 8 Full Handsfree Oper...

Page 430: ...mplification provides a higher quality conference call This new feature can be used with any version of software on the Electra Elite 48 or 192 port system SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components CNF 8 U10 ETU SETUP PROCEDURES 1 Call the Conference Bridge extension number and wait for the voice prompt 2 Dial the default Supervisor Password KKKK then dial L 3 F...

Page 431: ...r Password KKKK then dial L 3 Skip options until the Customized Greeting option is selected 4 Follow the voice prompt and record new a Customized Greeting OPERATING PROCEDURES 1 Call the Conference Bridge extension number 2 When you hear the voice prompt enter the Conference Bridge 1 or 2 password and dialL 3 Start the conference 1 Call DID number for the Conference Bridge 2 When the voice prompt ...

Page 432: ...to be transferred to an extension connected to the Conference Bridge 2 When the voice prompt is heard enter the Conference Bridge 1 or 2 password and dialL 3 Start the conference SERVICE CONDITIONS Data Assignment Use Memory Block 7 1 Card interface Slot Assignment to assign the CNF 8 U10 ETU as an SLI ETU Use Memory Block 4 35 Voice Mail SLT Selection to assign YS the ports connected to the CNF 8...

Page 433: ...umber Selection and 4 15 Intercom Master Hunt Number Forward Assignment This allows two different Pilot Numbers for each conference OR If only one Pilot number is needed put all eight ports in one hunt group using Memory Block 4 15 Intercom Master Hunt Number Forward Assignment When the password is entered the conference selected is the conference you enter Use Memory Block 3 42 DIT Assignment to ...

Page 434: ...th LCD Required Components None OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 1 2 09 18 Customized Message 1 10 Assignment to program customized messages Use Memory Block 4 18 Station Name Assignment to customize station names Use Memory Block 4 28 Multilingual LCD Indication Selection to specify the language JAPA FREN ENG or SPAN to be displayed Default is ENG Restricti...

Page 435: ...gual LCD Indication Issue 6 Electra Elite General Multilingual Indication per station only applies for fixed LCD messages Programmable messages such as station name and Customized Messages are programmed per message ...

Page 436: ... to access only their Trunk group SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Lift the handset and wait for internal dial tone 2 Dial the Trunk Group Access Code 3 Wait for outside dial tone 4 Dial the desired telephone number SERVICE CONDITIONS Data Assignment Use Memory Blocks 1 1 46 48 Access Code 1 2 or 3 Digit Assignment Function N...

Page 437: ...Restrictions A trunk can be assigned to only one Trunk group General Dial Access is provided only on Multifunction registered systems At default CO PBX lines 01 08 are assigned in Trunk Group 1 all Tie lines are assigned in Trunk group 2 and no additional CO PBX lines or DID lines are assigned to a Trunk group The system provides for 32 Trunk groups Trunks can be assigned to any or allTenant group...

Page 438: ... source connected to the RCA jack on the basic B64 U10 KSU or MOH jack on the MBD U10 Unit in the B48 U10 KSU OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 1 8 09 Music on Hold Pattern Selection to select the Music on Hold pattern default A Use Memory Block 1 8 31 Hold Tone Source Assignment to assign the internal default INT or external EXT Music on Hold source Use Memo...

Page 439: ...ce cannot be seized even when the CO trunk is assigned on a line key of a Multiline terminal A CO line that is assigned to a CO external music of hold source is skipped without being seized even when that CO is assigned to a trunk group When Memory Block 3 11 CO External Source Selection contradicts Memory Block 3 12 CO Hold Memory Selection MOH works according to the Memory Block 1 8 31 Hold Tone...

Page 440: ...does not allow the Character Code Table to be used SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 PressT 2 PressQ 3 Dial the Speed Dial buffer number to be programmed KK IIor KKK III 4 Dial the Trunk or Trunk Group Access Code maximum 4 digits 5 PressO 6 Dial the Speed Dial buffer number to be nested KK II or KKK III 7 Repeat steps 5 and 6...

Page 441: ... 9 PressU and enter name using the Character Code Table OR 10 Use the dial pad to enter the name Refer to S 11 Speed Dial Stored Characters 11 PressT 1 PressT 2 PressQ 3 Press the One Touch key 4 Dial Function code K 5 Dial the Trunk or Trunk Group Access Code maximum four digits 6 PressO 7 Dial the Speed Dial buffer number to be nested KK II 8 Repeat steps 6 and 7 up to three times when required ...

Page 442: ... and talk with the called party Multifunction Dial Access 1 PressQ 2 Dial the Speed Dial buffer number KK II with nested buffer s 3 Use Handsfree Answerback or lift the handset and talk with the called party OR Press the desired Feature Access key or One Touch key 4 Use Handsfree Answerback or lift the handset and talk with the called party Multifunction Dial Access Only 1 Lift the handset and wai...

Page 443: ...in a Station Speed Dial buffer Station Speed Dial buffers cannot be nested in a System Speed Dial buffer Up to four System Speed Dial buffers can be nested in one System or Station Speed Dial buffer A Speed Dial buffer with nested number s cannot be nested in another Speed Dial buffer Nesting Dial is allowed under Feature Access keys and One Touch keys Single Line Telephone users cannot program Ne...

Page 444: ...l the Night Call Pickup Access Code FI default OR Press the Feature Access key programmed for Night Call Pickup 3 Connection to incoming call is completed Note Default Access Codes can be changed in System Programming during installation SERVICE CONDITIONS Data Assignment Use Memory Blocks 1 1 46 48 Access Code 1 2 or 3 Digit Assignment to assign the Night Call Pickup Access Code default 69 Use Me...

Page 445: ...lay Ringing has started DIT ANA calls cannot be answered using Night Call Pickup General The Night Call Pickup Access Code is valid when any tenant is in Night Mode and the Night Chime Feature is Programmed When several incoming calls are ringing in at the same time the lowest numbered line is answered first RELATED FEATURES LIST Feature Number Feature Name N 3 Night Chime N 4 Night Transfer ...

Page 446: ...and control relay OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 2 08 ECR Relay to Tenant Assignment to specify Tenant assignment LED On to External Tone Relay 1 2 3 4 or Night Chime function for the ECR Relay Default is unassigned Use Memory Block 7 01 Card Interface Slot Assignment to specify the ECR U10 ETU Restrictions Tie DID lines DIT ANA calls and Automated Attenda...

Page 447: ...t Chime ringing and External Tone ringing The Night Chime equipment must be provided locally From a station in the same Tenant group the Call Pickup Tenant Access Code can be used When a trunk is not assigned to a Tenant group the Night Chime feature does not work RELATED FEATURES LIST Feature Number Feature Name N 2 Night Call Pickup N 4 Night Transfer ...

Page 448: ...s Assignments and Automated Attendant messages This feature can operate system wide or per tenant SYSTEM AVAILABILITY Terminal Type Attendant Positions assigned this ability Required Components None OPERATING PROCEDURES 1 PressT 2 Dial Access Code HK 3 PressT OR Press the Night Transfer key on the Attendant Add On Console during Day Mode 1 PressT 2 Dial Access CodeHK 3 PressT OR Press the Night Tr...

Page 449: ...al the Tenant number KK DG 4 PressT 1 PressT 2 Dial Access CodeHK 3 Dial the tenant number KK DG 4 PressT SERVICE CONDITIONS Data Assignment Use Memory Block 1 6 05 Attendant Add On Console Key Selection to assign the TRF page 2 LK 5 and NT MOD Switching page 2 LK 4 functions to Attendant Add On Console keys Default is TEL01 To set per tenant To cancel per tenant To set weekend per tenant To cance...

Page 450: ...switching between Day and Night Mode Use Memory Block 1 1 32 Automatic Day Night Mode by Day of Week Selection to select the pattern 1 or pattern 2 Day Night Mode start time for each day of the week General The following features are affected when switching to the Night Mode Flexible Ringing Assignment ANA Assignment Code Restriction Class Assignment Automated Attendant Night Chime Night Call Pick...

Page 451: ...N 12 Night Transfer Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 452: ...ff hook with the handset 2 Dial the Access Code default FK 3 Dial Afrom the dial pad 4 Press pressM increase or v decrease to increase decrease off hook ringing volume 5 Go on hook SERVICE CONDITIONS Data Assignment Use Memory Block 4 51 Off Hook Ringing Selection to assign Off Hook Ringing per station default YS Use Memory Block 1 1 46 Access Code 1 Digit Assignment and 1 1 47 Access Code 2 Digit...

Page 453: ...Hook Ringing tone volume The Off Hook Ringing feature is effective when a headset is used Off Hook Ringing follows the Distinctive Ringing Pattern selection but not Synchronous Ringing Off Hook Ringing is provided for calls to a Secondary Incoming Extension when the station user is busy on an internal or outside call RELATED FEATURES LIST Feature Number Feature Name D 15 Do Not Disturb DND ...

Page 454: ...G PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 7 1 Card Interface Slot Assignment to specify the OPX 2 U10 ETU Restrictions The OPX 2 U10 ETU does not support an interface to a Voice Mail unit General Each OPX 2 U10 ETU provides two circuits The maximum loop resistance between an OPX 2 U10 ETU and an Off Premise Extension Single Line Telephone is 1600 ohms including Single Line T...

Page 455: ...O 4 Off Premise Extension Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 456: ...ose and ability Up to 10 feature access keys are available depending on system programming and available Line keys One Touch key availability is controlled by the type of Multiline Terminal General You can press a single key to call a station access a Speed Dial buffer or activate a feature The ETW 24DS 1 2 BK SW TEL has 12 user programmable One Touch keys The user can program these keys for Speed...

Page 457: ...digits Nesting Dial is allowed under One Touch keys When programming Feature Access or One Touch keys press the Answer key then press Recall Feature Conf Redial Speaker Answer Transfer or Hold to enter and store the applicable feature keys RELATED FEATURES LIST Feature Number Feature Name F 2 Feature Access User Programmable N 1 Nesting Dial S 11 Speed Dial Stored Characters S 10 Speed Dial Statio...

Page 458: ... When calls come in to this station ElectraCall displays the call information on the PC and provides several options for handling calls quickly and effectively ElectraCall can be minimized to run in the background and pop to the front when call activity occurs allowing the user to handle the call either with the keyboard or mouse ElectraCall users can speak either through the headset or an adjunct...

Page 459: ... the PC call window indication for those calls For this reason NEC does not recommend using Caller ID with this product unless the station is set up with CAP Call Appearance keys When CAP keys are assigned Caller ID works properly Refer to the Electra Elite Programming Manual for details on CAP key setup ElectraCall can be used without an Electra Elite telephone connected using headset only but it...

Page 460: ...condary Incoming Extension SIE Call Arrival CAR keys or Call Appearance CAP Keys ElectraCall can handle multiple incoming outgoing calls and maintain display the status for each Call Log Capture tracks all incoming outgoing calls received made by an attendant displaying the Caller ID and duration of each call Unlimited personal speed dial buttons can be added on the user interface ElectraCall prov...

Page 461: ...f these laws provide strict penalties for illegal recording of telephone conversations To e mail the message a MAPI compliant e mail application is required Message Pad with E Mail Option Click the TAKE MSG button and a message pad pops up with the name or number of the caller and date and time already filled in Enter the message and either print it or e mail it to the intended recipient Auto Gree...

Page 462: ...rogrammed times SYSTEM AVAILABILITY Terminal Type Not applicable Required Components MIFM U10 ETU Pentium PC with Windows 95 or higher to runSAT PC programming OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 1 8 17 PC Programming Password Assignment to set a system password that must be entered when using PC Programming Use Memory Block 1 8 18 Site name Assignment to enter...

Page 463: ...rd Interface Slot Assignment to specify the MIFM U10 ETU Use Memory Block 7 3 01 MIF LCR Assignment to enable LCR for the MIFM U10 ETU Use Memory Block 7 3 02 MIF SMDR Assignment to enable SMDR for the MIFM U10 ETU The MIFM U10 ETU provides the RS 232C connector for connection of a PC or a modem PC Specifications Pentium PC Windows 95 or higher RELATED FEATURES LIST Feature Number Feature Name R 4...

Page 464: ...S Data Assignment Use Memory Block 2 05 Line Key Selection to select the TEL Telephone Mode or TNAT Tenant Mode line key assignment for each Tenant Default is TEL Use Memory Block 2 06 Line Key Selection for Tenant Mode to assign a pooled line to a CO PBX line key on each telephone in a Tenant assigned to Tenant Mode Use Memory Block 4 12 Line Key Selection for Telephone Mode to assign a pooled li...

Page 465: ... all trunks in the pooled group are idle When an idle Pooled line key is pressed an idle trunk belonging to that pooled group is automatically selected When the Electra Elite 48 192 system is designated as KF registration this feature is not available A user on a Pooled Line can access Call Park System Call Transfer and Conference Trunk Queuing can be set when the Pooled line key is busy red LED W...

Page 466: ...any ongoing conversation is disconnected SYSTEM AVAILABILITY Terminal Type Single Line Telephones Required Components SLI 4 8 U10 ETU OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use memory Block 7 1 Card interface Slot Assignment to specify the SLI 4 8 U10 ETU General The Single Line Telephones that are installed must provide dialing signals accepted by the outside exchange Dial Pulse ...

Page 467: ... a ground button for use with Ground Start Trunks System features cannot be activated from Single Line Telephones when Power Failure Transfer is in operation When power is restored to the system Power Failure Transfer is canceled Calls in progress on Power Failure Transfer lines are disconnected ...

Page 468: ...Required Components MIFM U10 ETU with KMM 1 0 U OPERATING PROCEDURES 1 Dial the telephone number using the keypad 2 Go off hook or press P or press a COW SERVICE CONDITIONS Data Assignment Use Memory Block 1 8 08 Class of Service Station Feature Selection 2 Page 5 LK5 to Allow LED ON or Deny default LED Off Preset Dialing Use Memory Block 4 44 Caller ID Preset Dial Outgoing CO Selection to assign ...

Page 469: ... dialed within 10 seconds this feature is automatically canceled Pauses cannot be entered while dialing A maximum of 24 digits can be displayed A call originating using this feature is canceled when the Redial key Hold key Transfer key or Recall key is pressed The LCR feature is in effect when using Prese tDialing ...

Page 470: ...nk group or Route Advance Block SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Lift the handset or pressP Prime Line outside line is seized 2 Dial the call 1 Lift the handset or pressP Prime Line outside line is seized 2 PressT 3 Dial Access CodeFJ 4 Dial the desired Feature Access Code or station number OR PressTandP To originate a call T...

Page 471: ...key when assigned before going off hook Prime Line can be assigned to a Single Line Telephone When a Single LineTelephone user provides a hookflash the outside line is put on hold and internal dial tone is heard To return to the outside line provide another hookflash The Service Conditions for Multiline Terminals when the Feature key and Access Code 6 are used to access intercom dial tone include ...

Page 472: ...RES SERVICE CONDITIONS Data Assignment Use Memory Block 1 8 08 Class of Service Station Feature Selection 2 Page 1 LK5 to Allow default LED On or Deny LED Off Barge In Receive Use Memory Block 1 8 08 Class of Service Station Feature Selection 2 Page 1 LK4 to Allow LED On or Deny default LED Off Barge In originate General Only the person talking may allow a third or fourth party to enter the conver...

Page 473: ...P 16 Privacy on All Calls Issue 6 Electra Elite RELATED FEATURES LIST Feature Number Feature Name A 3 Add On Conference B 3 Barge In C 17 Class of Service P 8 Privacy Release ...

Page 474: ...med on the station Another user can then press the same CO PBX or CAP key to join the conversation in progress System Software S5000 or higher is required SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Press T 2 Press Q 3 Press the Feature Access Key 4 Dial B 5 Dial AK 6 Press T To program a Feature Access Key for Privacy Release from a Mu...

Page 475: ... the applicable Tenant Use Memory Block 4 12 Line Key Selection for Telephone Mode to assign Feature Access Key Page 1 LK6 Restrictions Privacy Release is only available on an Outside line Only two stations can be added per CO PBX call after Privacy Release After two parties have joined the conversation the Conf key LED at all stations that did not enter is turned off A third station that tries to...

Page 476: ...join a CO PBX call using Privacy Release the originating CO PBX key or CAP key must be assigned to that station General Privacy Release can be activated or deactivated while a CO PBX call is in progress The red Conf LED flashes during Privacy Release After Privacy Release is canceled or all allowed parties have joined the LED is off The Conf key LED indication for Privacy Release is the same as th...

Page 477: ...P 20 Privacy Release Issue 6 Electra Elite RELATED FEATURES LIST Feature Number Feature Name A 3 Add On Conference B 3 Barge In C 17 Class of Service ...

Page 478: ...ONDITIONS Data Assignment Use Memory Block 1 1 29 Private Line Assignment to assign two Private Lines Use Memory Block 1 1 46 Access Code 1 Digit Assignment or 1 1 47 Access Code 2 Digit Assignment Function Number 050 or 051 to assign access code for CO PBX Centrex Line Seizure Private Lines can be assigned to Single Line Telephones and the user can access the line by dialing the specified access ...

Page 479: ... a conference and or transferred except when two stations share a Private Line Private Lines cannot be accessed by a Trunk Access Code Tie lines can be assigned as Private Lines Private Lines cannot follow Call Forward assignments unless the destination telephones use the same Private Lines RELATED FEATURES LIST Feature Number Feature Name A 3 Add On Conference B 3 Barge In ...

Page 480: ...VAILABILITY Terminal Type Display Multiline Terminals Required Components ESI 8 U10 ETU OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 7 1 Card Interface Slot Assignment to specify the ESI 8 U10 ETU Restrictions PC Programming and programming from a Multiline Terminal cannot be performed at the same time General The first two Multiline Terminal ports are programming posit...

Page 481: ...P 24 Programming from Multilin eTerminal Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 482: ...e Terminals with a push button dial pad Required Components TLI 2 U10 ETU OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 7 1 Card Interface Slot Assignment to specify the TLI 2 U10 ETU General DTMF or DP programming is per Tie line trunk Single Line Telephones that are installed can be Push Button DTMF or DP rotary dial Default assigns DTMF signaling to all trunks and Sin...

Page 483: ...P 26 Pushbutton Dial DTMF or DP Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 484: ...le line telephones may perform the Quick Transfer only during screened transfer operations They may not perform Quick Transfer after recall Required Components None OPERATING PROCEDURES 1 Press N and wait for an internal dial tone 2 Enter a station number and wait for a ring back tone 3 Dial the Quick Transfer Access Code default G The outside party is transferred to the station user Voice Mail bo...

Page 485: ... line Talking on an outside line Making a conference call Setting Automatic Callback General The Quick Transfer to Voice Mail feature is allowed when Listening to the ring back tone RBT Listening to the call waiting tone CWT In Handsfree Answerback Mode In Voice Over Mode This feature is allowed from a Single Line Telephone until the PBR times out default 10 sec When Quick Transfer to Voice Mail i...

Page 486: ...NG PROCEDURES 1 Press S 2 Receive new CO dial tone line is not released 1 Press S 2 Receive PBX Centrex second dial tone SERVICE CONDITIONS Data Assignment Use Memory Block 1 1 02 Hookflash Time Selection to assign the hookflash time default 600 milliseconds system wide A hookflash can be programmed as any digit in a Speed Dial buffer Use Memory Block 1 3 02 SLT Hookflash Signal Selection to allow...

Page 487: ...is heard Station Message Detail Recording starts again Code Restriction starts again When you press the Recall key during a conversation with an outside party a PBX Trunk is assigned using Memory Block 3 91 Trunk Type Selection and Least Cost Routing Recall is assigned as Allow LED On using Memory Block 1 8 08 Class of Service Station Feature Selection 2 Page 4 LK1 the following occur The current ...

Page 488: ...rex dial tone is heard Station Message Detail Recording starts again Code Restriction starts again When you press the Recall key during a conversation with an outside party a Centrex Trunk Assume 9 is assigned using Memory Block 3 91 Trunk Type Selection and Least Cost Routing Recall is assigned as Deny LED Off using Memory Block 1 8 08 Class of Service Station Feature Selection 2 Page 4 LK1 the f...

Page 489: ...R 4 Recall Key Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 490: ...ss N and dial the desired station number 3 Go on hook 4 After the timeout when the call has not been answered the recall tone is received and the CO PBX line key LED intermittently winks The station number where the call was transferred to is indicated in the LCD 5 Press the intermittently winking line key and go off hook to answer the recall SERVICE CONDITIONS Data Assignment Use Memory Block 1 1...

Page 491: ...fault 1 minute for Attendant Add On Console Transfer Camp On Use Memory Block 1 2 23 System Call Park Recall Time Selection to specify recall time default 1 minute for System Call Park Use Memory Block 4 30 Hold Transfer Recall Display Selection to enable default YS or disable NO the Hold Transfer Recall Display General I Hold or Call Park result indicates the station number that set these feature...

Page 492: ...d Station Speed Dial Users can also press the Redial key and to redial the last outside number dialed SYSTEM AVAILABILITY Terminal type All Multiline Terminals Required Components None OPERATING PROCEDURES Last Number Redial Key Function 1 Press an idle CO PBX Tie line key 2 Press Q 3 Dial J Multifunction Dial Access 1 Press Q 2 Dial J Using a Multiline Terminal ...

Page 493: ...neral The last outside line number 24 digits maximum that is dialed is automatically redialed The Redial key feature can be assigned to a Feature Access or One Touch key When using Electra Professional Multiline Terminals the LNR SPD key provides the same function as the Redial key on the Electra Elite Multiline Terminals RELATED FEATURES LIST Speed Dial Feature Number Feature Name L 2 Last Number...

Page 494: ...mming and modem installed at the remote location MIFM U10 ETU Modem Kit Unit mounted on the MIFM U10 ETU or an external modem connected to the MIFM U10 ETU through COM1 OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 7 1 Card Interface Slot Assignment to specify the MIFM U10 ETU General The MIFM U10 ETU must be installed in slot S1 or S2 of the base B64 U10 KSU Electra Eli...

Page 495: ...R 10 Remote Programming Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 496: ...ate operation even before the system is programmed to accommodate the individual site requirements SYSTEM AVAILABILITY Terminal Type Not applicable Required Components None OPERATING PROCEDURES SERVICE CONDITIONS General Default assignments for Multiline Terminals are as follows LK 01 LK 08 corresponds to CO 01 CO 08 Default assignments for Attendant Add On Consoles are as follows DSS1 Port 1 DSS ...

Page 497: ...192 system or on the MBD U10 Unit in the B48 U10 KSU for the Electra Elite 48 system and turn off system power to provide First Initialization DSS Keys Assignment 01 48 Stations 100 147 if installed 49 Night Mode Change 50 Internal Paging Zone A 51 Internal Paging Zone B 52 Internal Paging Zone C 53 All Internal Zone Paging 54 Vacant 55 Message 56 External Speaker A 57 External Speaker B 58 Extern...

Page 498: ...SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 4 19 Trunk Outgoing Restriction to specify Outgoing Restriction per CO PBX line General The default program assigns no restrictions to any station When you press the Recall key or any key on the dial pad while receiving dial tone the CO PBX lin...

Page 499: ...R 14 Restriction Outgoing Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 500: ...ging stations in an area SYSTEM AVAILABILITY Terminal type All Multiline Terminals Required Components None OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 3 07 CO PBX Ringing Variation Selection to set Ring Tone Variation to Low Medium default or High per CO PBX line General This feature works closely with the Distinctive Ringing feature and its pattern selections RELATED...

Page 501: ...R 16 Ring Tone Variation Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 502: ...PERATING PROCEDURES 1 Lift the handset 2 Talk with the calling party 1 Press T 2 Press O OLED lights red SERVICE CONDITIONS Data Assignment Use Memory Block 1 8 08 Class of Service Station Feature Selection 2 Page 3 LK2 to Allow default LED On or Deny LED Off User Ringing Line Preference set reset Use Memory Block 4 11 Ringing Line Preference Selection to specify whether default YS or not NO each ...

Page 503: ...ed to ring at that station only For multiple calls in one of the following priority levels the Multiline Terminal answers the line that was ringing first 1 Voice Announcement or internal ringing call 2 Ring transfer calls to a station 3 Ringing call on an outside line key When the user sets Ringing Line Preference the red Answer key LED is on at their station Ringing Line Preference has priority o...

Page 504: ...hat the lowest cost available Trunk group is used Any Trunk group can be assigned to multiple route advance priority tables SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Press a line key assigned for a Route Advance Block 2 Dial the desired number 1 Lift the handset and wait for internal dial tone 2 Dial a Route Advance Block Access Code ...

Page 505: ...lock priority table Trunk groups can be repeated in multiple priority tables Restrictions The system must be assigned as MF registration General Outgoing Restriction and Code Restriction rules apply to stations dialing out using Route Advance Blocks The line key assigned for a Route Advance Block is off when all trunks and Trunk groups assigned to the Route Advance Block are busy Stations are allo...

Page 506: ...umber dialed in system memory for later use SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Press T 2 Dial I 3 The last number that was dialed is saved in memory 4 Restore the handset or press P 1 Press Q 2 Dial L To use this feature with an outgoing CO PBX call in progress To repeat saved number ...

Page 507: ...A new number can be saved over the last Save and Repeat Number The Save and Repeat and the Store and Repeat features cannot be simultaneously used from a Multiline Terminal The same memory area is shared by both features The user can program a Feature Access key or a One Touch key as a Save key A second Feature Access key or a One Touch key can be assigned as a Repeat key The LED does not light wh...

Page 508: ...ITY Terminal Type All Display Multiline Terminals with Softkeys Required Components None OPERATING PROCEDURES 1 Press theV SYS or STA Softkey to designate system or station speed dialing 2 Press theV UP or DOWN Softkey to view the names numbers listed in the directory OR Press a dial pad key to select the first letter of the name or number of the desired speed dial buffer and dial J 3 To dial the ...

Page 509: ...35 Speed Dial Buffer Allocation to select either the 100 memory default or 1000 memory speed dial buffer allocation Use Memory Block 2 07 System Speed Dial Display Assignment to specify whether LED On or not LED Off confirmation of Speed Dial numbers and messages stored in Speed Dial memory is allowed 100 memory default All Page 1 LEDs On Restrictions Scrolling Directories can be used only while t...

Page 510: ...led When scrolling the system uses the following criteria to display the information in the order listed below Spaces between alphabetical characters Alphabetical Characters Digits Special Characters When more than one entry has the same name the Speed Dial buffer with the lowest number is displayed first i e buffer 04 is displayed before buffer 08 Users can scroll Speed Dial buffers that are incl...

Page 511: ...ewing the directory to select the number to be dialed an incoming call to that station is treated in the same way as a call to a User Programming Mode station Scrolling mode is canceled when one of the following keys is pressed Hold Transfer Answer Redial One Touch or Feature Access Key operation is ignored when Conf or Recall is pressed during scrolling A maximum 12 characters are displayed in th...

Page 512: ...Extension key or go off hook when Ringing Line Preference is assigned and receive the call 3 Talk with party Normal call handling procedures apply SERVICE CONDITIONS Data Assignment Use Memory Block 4 12 Line Key Selection for Telephone Mode to assign any or all line keys as Secondary Incoming Extensions LK 9 LED On Use Memory Block 4 37 Extension Line Key Ring Assignment Day Mode or 4 38 Extensio...

Page 513: ...ride and Camp On calls to a station are indicated by the LED and ring on a Secondary Incoming Extension Calls cannot be originated from a Secondary Incoming Extension Off Hook Ringing is provided with calls ringing into Secondary Incoming Extensions Secondary Incoming Extensions cannot be set for Call Forward Internal and outside line calls answered from a Secondary Incoming Extension become the a...

Page 514: ...None OPERATING PROCEDURES 1 Press T 2 Dial C 3 The trunk number and assigned name or number are briefly displayed SERVICE CONDITIONS Data Assignment Use Memory Block 3 00 Trunk Name Number Assignment to assign a name or telephone number to each of the 64 available trunks for Electra Elite 192 or the 16 available trunks for the Electra Elite 48 The assigned telephone number cannot be more than 13 d...

Page 515: ... is displayed when an outside line is seized until a digit is dialed or the line is dropped For incoming or transferred calls and calls removed from hold the Name Number is displayed briefly five seconds after the line is accessed The Elapsed Call Time begins immediately after the trunk Name Number is displayed ...

Page 516: ...mbers can be divided among four SCD groups or assigned in one SCD group SYSTEM AVAILABILITY Terminal Type Not applicable Required Components None OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 1 8 29 SCD Simplified Call Distribution Pilot Number assignment to define the pilot number 13 digits maximum for each of four groups for SCD Use Memory Block 1 8 30 SCD Group Agent ...

Page 517: ...tion that received the last SCD call SCD calls follow Station Call Forward All Call settings When an SCD call is unanswered the Electra Elite 48 192 systems use the Call Forward No Answer time to send the call to the next available SCD station This forward is a single event and does not repeat itself for the duration of that SCD call ...

Page 518: ... Telephones Required Components SLI 4 8 U10 ETU OPX 2 U10 ETU or SLT 1 U10 ADP ADA 2 W BK SW Unit connected to an Electra Professional Multiline Terminal APR U or APA U Unit connected to an Electra Elite Digital MultilineTerminal OPERATING PROCEDURES 1 Lift the handset and wait for internal dial tone 2 Dial the applicable station number 3 Talk when called party answers 1 Lift the handset and wait ...

Page 519: ...ory Block 1 3 02 SLT Hookflash Signal Selection to specify Whether a line is held internally default HOLD or a hookflash FLASH is sent to an outside line when a Single Line Telephone user performs a hookswitch Use Memory Block 1 3 03 First Digit PBR Release Time Selection to specify the time default 10 seconds that a PBR circuit is connected before disconnecting when a DTMF SLT user goes off hook ...

Page 520: ...il system is interfaced with the system for SLT ports Use Memory Block 4 95 DTMF DP SLT Type Selection to specify whether Dial Pulse DP or DTMF default MF SLT is connected to the system per port Use Memory Block 7 1 Card Interface Slot Assignment to specify the SLI 4 8 U10 ETU or OPX 2 U10 ETU SLI 4 requires System Software S4000 or higher When a rotary type 500 Single Line Telephone is used Acces...

Page 521: ...After the PBR is released DTMF tones from a Single Line Telephone are not detected by the system but are sent directly to the CO PBX line When Data Line Security is assigned for a Single Line Telephone override tones are denied to this station When a Single Line Telephone is called PBR is not connected to that Single Line Telephone Therefore no features can be set RELATED FEATURES LIST Feature Num...

Page 522: ...installed in the Electra Elite 48 192 system SYSTEM AVAILABILITY Terminal Type Single Line Telephones Required Components SLT 1 U10 ADP OPERATING PROCEDURES 1 Lift the handset and wait for internal dial tone 2 Dial the applicable internal number 3 Talk when called party answers 1 Lift the handset and wait for dial tone 2 Dial Trunk Access Code default I 3 Dial the number of outside party 4 Talk wh...

Page 523: ...SERVICE CONDITIONS Data Assignment Use Memory Block 7 2 Telephone Type Assignment to specify the station as an SLT Adapter Restrictions Message Waiting LED is not supported General A maximum of 8 SLT 1 U10 ADPs can be used in the Electra Elite 48 192 system Dial Pulse and Dual Tone Multifrequency Single Line Telephones are supported SLT 1 U10 ADPs do not support voice mail To transfer an outside c...

Page 524: ... Required Components Any Single Line Telephone port OPERATING PROCEDURES 1 Lift the handset and wait for internal dial tone 2 Dial the Timed Alarm set cancel Access Code X not assigned at default 3 Enter time for the alarm 24 hour format in 5 minute increments 4 Restore the handset 1 Lift the handset and wait for internal dial tone 2 Dial Timed Alarm set cancel Access Code X not assigned at defaul...

Page 525: ... not assigned at default 3 Dial the Single Line Telephone station number 4 Dial time as II II 5 Restore the handset SERVICE CONDITIONS Data Assignment Use Memory Blocks 1 1 46 48 Access Code 1 2 or 3 Digit Assignment Function Number 044 to set the Access Code for SLT Timed Alarm Use Memory Block 1 8 07 Class of Service Attendant Feature Selection 1 Page 2 LK1 to allow default LED On or deny LED Of...

Page 526: ...ass of Service for each Table 1 and 2 to enable or disable features per station General Timed Alarm must be set in five minute increments for SLTs using a 24 hour format For example 12 10 12 15 23 55 A Timed Alarm rings for four minutes when not answered When Timed Alarm is answered the user hears Music On Hold SLT Timed Alarm must be set daily ...

Page 527: ...S 22 SLT Timed Alarm Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 528: ...teMail Digital Voice MAil systems make extensive use of these keys to guide a station user effortlessly through difficult to use feature operations SYSTEM AVAILABILITY Terminal Type DTP or DTU Multiline Terminal with display Required Components None OPERATING PROCEDURES SERVICE CONDITIONS The three features that currently use softkeys are Scrolling Directories Elite ACD Plus and Voice Mail applica...

Page 529: ...S 24 Softkeys Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 530: ...key buffer may contain a maximum of 16 digits with no characters for names Using System Software S5000 or above a maximum of 16 Feature Access keys per station can be programmed on unused line keys These keys can be used for station speed dialing in addition to the 20 station speed dial buffers System Software S4000 or higher permits input stored characters to be entered on the dial pad but does n...

Page 531: ...e Feature Access key 4 Dial K 5 Dial the Trunk or Trunk Group Access Code maximum four digits 6 Dial the desired telephone number 7 PressT 1 Press T 2 Press Q 3 Press the One Touch key 4 Dial K 5 Dial the Trunk or Trunk Group Access Code maximum four digits 6 Dial the desired telephone number 7 Press T To program a Feature Access key for Station Speed Dial using a Multiline Terminal To program a O...

Page 532: ...ess the desired CO PBX line key 2 PressQ 3 Dial the Station Speed Dial buffer number HK II Multifunction Dial Access 1 Press Q 2 Dial the Station Speed Dial buffer number HK II Key Function 1 Press the desired CO PBX line key 2 Press the desired Feature Access or One Touch key Multifunction Dial Access Press the desired Feature Access or One Touch key To program a Station Speed Dial buffer using a...

Page 533: ...r A maximum of 16 Feature Access keys per station can be programmed on unused line keys using System Software S5000 or higher A maximum of 16 digits can be programmed in each Feature Access key A pause and may be programmed in a Multiline Terminal Station Speed Dial buffer Each item is counted as a digit however the Trunk and Trunk Group Access Code do not count as digits A pause and hookflash can...

Page 534: ...edial key and dial the Station Speed Dial buffer 80 99 To verify Station Speed Dial buffer contents programmed on a Feature Access or One Touch key on a Multiline Terminal with an LCD display press the Feature key and then press the Feature Access or One Touch key Multiline Terminal users may access two or more Station Speed Dial buffers using Consecutive Speed Dial RELATED FEATURES LIST Feature N...

Page 535: ...S 30 Speed Dial Station Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 536: ...input stored characters to be entered on the dial pad but does not allow the Character Code Table to be used SYSTEM AVAILABILITY Terminal Type All Display Multiline Terminals Required Components None OPERATING PROCEDURES 1 PressT 2 PressQ 3 Dial the Station Speed Dial buffer number to be programmed HK II 4 Dial the Trunk or Trunk Group Access Code maximum four digits 5 Dial the desired telephone n...

Page 537: ...ame using the Character Code Table OR 7 Use the dial pad to enter the name Refer to S 11 Speed Dial Stored Characters 8 Press T Key Function 1 Press the desired CO PBX line key 2 PressQ 3 Dial the Speed Dial buffer number KK II or KKK III Multifunction Dial Access 1 PressQ 2 Dial the Speed Dial buffer number KK II or KKK III To program a System Speed Dial buffer with stored characters Attendant Po...

Page 538: ...ssign The 100 memory System 80 and Station 20 Speed Dial Mode or 1000 memory System Speed Dial Mode Default is 100 Restrictions One Touch keys programmed as Station Speed Dial cannot have a name stored with the number to dial General When programming Feature Access or One Touch keys the Conference key can be used to backspace and erase an entry Stored characters can only be entered for outside lin...

Page 539: ...LANK 032 064 096 033 A 065 a 097 034 B 066 b 098 035 C 067 c 099 036 D 068 d 100 037 E 069 e 101 038 F 070 f 102 039 G 071 g 103 040 H 072 h 104 041 I 073 i 105 042 J 074 j 106 043 K 075 k 107 044 L 076 l 108 045 M 077 m 109 046 N 078 n 110 047 O 079 o 111 0 048 P 080 p 112 1 049 Q 081 q 113 2 050 R 082 r 114 3 051 S 083 s 115 4 052 T 084 t 116 5 053 U 085 u 117 6 054 V 086 v 118 7 055 W 087 w 119...

Page 540: ...Electra Elite Issue 6 Features and Specifications Manual S 35 CHARACTER CODETABLES continued ...

Page 541: ...M P T W 0 2nd B E H K N Q U X 3rd C F I L O R V Y 4th a d g j m S t Z 5th b e h k n p u w 6th c f i l o q v x 7th 2 3 4 5 6 r 8 y 8th To A To D To G To J To M s To T z b 9th 7 9 10th To P To W 11th To 0 12th 13th To 14th To 1 R Clears one character to the left Used to move cursor to right Hold Space MB3 00 Data Clear except MB3 00 ...

Page 542: ...higher Press 1 2 3 4 5 6 7 8 9 0 1st 1 A D G J M P T W 0 Space 2nd B E H K N Q U X 3rd C F I L O R V Y 4th a d g j m S t Z 5th b e h k n p u w 6th c f i l o q v x 7th 2 3 4 5 6 r 8 y 8th To A To D To G To J To M s To T z b 9th 7 9 10th To P To W 11th To 0 12th 13th To 14th To 1 Conf Clear and 1 character back from the cursor ...

Page 543: ...S 38 Speed Dial Stored Characters Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 544: ...as 20 station speed dial buffers System Software S4000 or higher permits input stored characters to be entered on the dial pad but does not allow the Character Code Table to be used SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Press T 2 Press Q 3 Dial the Speed Dial buffer number to be programmed use KK GIor KKK III 4 Dial the Trunk or T...

Page 545: ...eed Dial buffer number use KK GIor KKK III Multifunction Dial Access 1 Press Q 2 Dial the System Speed Dial buffer number use KK GIor KKK III Key Function 1 Press the desired CO PBX line key 2 Press the desired Feature Access or One Touch key Multifunction Dial Access Press the desired Feature Access or One Touch key To use System Speed Dial using a MultilineTerminal To use a Feature Access or One...

Page 546: ... The 1000 memory mode has 1000 System Speed Dial Buffers Use Memory Block 1 1 18 System Speed Dial Restriction by Tenant to specify unrestricted LED On or restricted LED Off System Speed dial for each tenant Default All LEDs On When 80 System Speed Dial mode is used blocks have groups of 10 buffers When 1000 System Speed Dial mode is used the blocks are divided by groups of 100 buffers Use Memory ...

Page 547: ...l buffer contents on a Multiline Terminal with an LCD display press the Conference key then the Redial key and dial the System Speed Dial buffer use 00 79 or 000 999 Multiline Terminal users may access two or more System Speed Dial buffers by using Consecutive Speed Dial A pause is automatically inserted when a PBX Access Code with a pause specified by Memory Block 1 1 24 PBX CTX Access Code Assig...

Page 548: ...l Multiline Terminals Required Components None OPERATING PROCEDURES 1 PressN Call is placed on Non Exclusive Hold 2 Dial the station number or press the designated DSS key programmed on a Flexible Line key or One Touch key on the terminal Receive call waiting tone 3 Go on hook 4 After timeout when the Camp On remains unanswered the line recalls and the LED on the assigned CO PBX line key returns t...

Page 549: ...er 1 Press the hookswitch momentarily and wait for second dial tone 2 Dial the station number to where call is to be transferred 3 Hang up SERVICE CONDITIONS General When the Camp On is placed after Tone Override camp on tone is provided Station and Attendant Camp On Recall times can be assigned separately Camp On Tone receive is assigned in Station Class of Service assignment To answer a Camp On ...

Page 550: ... 2 Dial the station number of the desired hunt group 3 Talk with the called party when answered An incoming call to a station number programmed as an Intercom Master Hunt Number is sent to the first available station in the hunt group SERVICE CONDITIONS Data Assignment Use Memory Block 4 14 Intercom Master Hunt Number Selection to assign any station an Intercom Master Hunt Number default No Assign...

Page 551: ... When a station number other than the Intercom Master Hunt Number in the hunt group is dialed directly the hunt is not provided When an Intercom Master Hunt Number is set for Call Forward All Call Busy incoming calls follow the Call Forward setting When the Forward to Station is busy the incoming calls follow the station hunt assignment An Intercom Master Hunt Number can be included in another sta...

Page 552: ... CO PBX Call Outgoing CO PBX Call Conference CO PBX Call Transferred CO PBX Call Required Components RS 232C compatible printer and RS 232C straight connection cable and or a call accounting unit must be locally provided MIFM U10 ETU OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 1 5 02 SMDR Print Format to select ALL default to print all digits or MASK to hide the last f...

Page 553: ...SMDR Restrictions Call records are not provided for internal calls Caller ID name is not printed on SMDR When the system automatically switches the clock for daylight saving time and a station is on a call the duration of that call is invalid System Software S6000 or higher with Automatic Daylight Saving Time Selection set to allow affects this General When the printer or other I O device fails to...

Page 554: ...H Outgoing Call LCR 07 03 9809 00 08 05 12 OG 123 A B C D E 00 15 32101028809727517000 G H LCR K Incoming Call 07 03 9809 00 05 12 IC 123 A B C D E 00 15 329727517000 G H DISA Both incoming and outgoing are printed Format shown is printed when incoming caller hangs up first Format is reversed when called party hangs up first 07 03 98 09 00 05 12 IC 999 234 A B C D E F 00 15 32 G D100 J 07 03 98 09...

Page 555: ... on Transferred Outgoing Call E Station Number 1 2 digit Station Number in System Programming 2 3 digit Station Number in System Programming 3 4 digit Station Number in System Programming FTransferred Station Number 2 2 digit Station Number in System Programming 3 3 digit Station Number in System Programming 4 4 digit Station Number in System Programming GCall Duration 00 hour 15 minutes 32 second...

Page 556: ...res and Specifications Manual S 51 J Station Number of DISA Caller Maximum of 4 Characters K Least Cost Routing RELATED FEATURES LIST Feature Number Feature Name A 1 Account Code Entry A 2 Account Code Forced Verified Unverified ...

Page 557: ...S 52 Station Message Detail Recording SMDR Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 558: ...ne Terminals Required Components None OPERATING PROCEDURES 1 Go off hook and wait for internal dial tone 2 Dial Password set Access Code default not assigned 3 Dial the Password Code KKKKKKKKKK default 4 Receive confirmation tone and hang up 1 Go off hook and wait for internal dial tone 2 Dial Password cancel Access Code default not assigned 3 Dial the Password code KKKKKKKKKK default 4 Receive co...

Page 559: ... 1 2 or 3 Digit Assignment Function number 037 to assign Access Code for Change Password Use Memory Block 1 1 70 Code Restriction Class Assignment when Lockout is Set to assign the Code Restriction Class default 15 when a station user sets Station Outgoing Lockout or when the Attendant sets Attendant Station Outgoing Lockout Use Memory Block 1 8 07 Class of Service Attendant Feature Selection 1 Pa...

Page 560: ... out The Password can have 10 digits Reset Password from Attendant and Password Change do not have a default Access Code Service tone is not provided when setting a new password that is less than 10 digits A terminal indication is not provided when Station Outgoing Lockout is set RELATED FEATURES LIST Feature Number Feature Name C 19 Code Restriction ...

Page 561: ...S 56 Station Outgoing Lockout Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 562: ...LITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Press T 2 Dial Access Code HD 1 Press P 2 Dial the Station Relocation Access Code default not assigned 3 Dial the extension number of the distant Multiline Terminal i e the new Multiline Terminal 4 Enter the telephone password of the distant Multiline Terminal same password set for Station Lockout 5 PressP T...

Page 563: ...the following conditions A station number that causes a prohibited combination is entered A station number that does not exist is entered The station number of the terminal being used to perform Station Relocation is entered A Pilot Number or CAR number is entered The wrong password is entered A station number of the terminal to be exchanged is entered and that station is not idle Station Relocati...

Page 564: ...eature 84 the setting is retained even if a second power on is performed The BLF indication on the One Touch or Feature Access keys returns when the system becomes operable When multiple Attendants have Feature 84 stored on a One Touch or Feature Access key they have the same BLF indications on the key where Feature 84 is stored When this feature is set reset using Feature 84 RELO MODE ON or RELO ...

Page 565: ...S 60 Station Relocation Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 566: ...er press the Transfer key on a Multiline Terminal or use the hookswitch on a Single Line Telephone The transfer is completed by going on hook on a Multiline Terminal or Single Line Telephone SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 PressN Receive internal dial tone The call is placed on Non Exclusive Hold 2 Dial the station number wh...

Page 567: ...t Add On Console Use Memory Block 1 1 13 CO Transfer Ring Pattern Selection to select the ring pattern default C for CO transfer Use Memory Block 1 1 14 CO Transfer Ring Tone Selection to select the Ring Tone default A for CO transfer Use Memory Block 1 1 64 Attendant Add On Console Transfer Camp On Recall Time Selection to specify a Station Transfer time default 1 minute before recall for a stati...

Page 568: ... next higher available station number is called 1 DialA and receive busy 2 DialB call is parked in park location 2 SERVICE CONDITIONS Data Assignment Use Memory Block 1 2 24 Intercom Feature Access Code Assignment to assign the Access Code Default 2 for Step Call General Step Call operation can be performed only while a call waiting tone is heard After calling a station and receiving a call waitin...

Page 569: ...ched and is busy the search continues with the lowest number in the group This feature is unaffected by tenant assignment When Station 109 is call forwarded to Station 121 Station 121 is busy and a call is made to Station 109 which forwards to Station 121 a call waiting tone is received When Step Call is used the call skips to Station 122 when available When using the Step Call feature the system ...

Page 570: ...ITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Press T 2 Dial G 3 Dial the desired number to be stored in memory 4 PressT 5 Restore the handset or pressP Multifunction Dial Access 1 PressQ 2 DialL Key Function 1 Go off hook on a CO PBX line receive outside dial tone 2 Press Q 3 Dial L To use this feature with a CO PBX Call in progress at a Multiline Termi...

Page 571: ... features The stored number is retained in memory by the memory backup battery A new number can be saved over the last Store and Repeat number When entering a Store and Repeat number the Conference key can be used to backspace and erase digits entered Press the Redial key to store pauses with a Store and Repeat number A hookflash cannot be saved in a Store and Repeat number A hookflash is sent to ...

Page 572: ...w the Character Code Table to be used SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 PressT 2 PressQ 3 Press the Feature Access key 4 Dial K 5 Dial the Trunk or Trunk Group Access Code maximum four digits 6 Press Sto enter a hookflash 7 Dial the desired telephone number 8 Press U and enter name using the Character Code Table OR 9 Use the d...

Page 573: ...stem Speed Dial buffer number KK GI or KKK III 4 Dial the Trunk or Trunk Group Access Code maximum four digits 5 Press Sto enter a hookflash 6 Dial the desired telephone number 7 Press U and enter name using the Character Code Table OR 8 Use the dial pad to enter the name Refer to S 11 Speed Dial Stored Characters 9 Press T To program a Hookflash on a One Touch key programmed for Speed Dial To pro...

Page 574: ...IONS Data Assignment Use Memory Block 1 1 02 Hookflash Time Selection to specify the loop open time default 600 ms for a hookflash to the CO PBX when the Recall key is pressed on a Multiline Terminal General This feature is available on all Multiline Terminals Stored Hookflash is effective on Loop Start and Ground Start trunks when the system is installed behind a PBX or Centrex system A hookflash...

Page 575: ...sh shows during programming and use of the Speed Dial buffer A Stored Hookflash can be used with a stored number For example A Station Speed Dial Key is stored as hookflash 110 Press this particular key during an outside line conversation to automatically trigger a centrex transfer ...

Page 576: ... Line Telephones connected to ADA 2 W BK SW Unit or APR U Unit Required Components None OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Use Memory Block 1 1 59 Synchronous Ringing Selection to specify whether default YS or not NO CO PBX follows Synchronous Ringing Restrictions Synchronous Ringing is not supported for Tie DID incoming calls Off Hook Ringing or CO PBX Ring Transfers RELATED ...

Page 577: ...S 72 Synchronous Ringing Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 578: ...ITY Terminal Type Not applicable Required Components Local Access External Modem MIFM U10 ETU 3 5 5 25 floppy disk with SAT PC programming software Straight RS 232 cable Null modem adaptor cable required for a direct connection between MIFM U10 ETU and a modem Internal Modem MIFM U10 ETU Modem Kit Unit to install on the MIFM U10 ETU Remote Access An MIF Modem Unit local with an MNP Class 5 modem a...

Page 579: ... 7 1 Card Interface Slot Assignment to specify the MIFM U10 ETU General This feature allows System Data to be programmed from a PC connected to the system Data that can be transferred includes 1 Complete System Data 2 Partial System Data All System Data Blocks Tenant Blocks All Tenant Individual Tenant Trunk Blocks All Trunk Individual Trunk Terminal Blocks All Terminal Individual Terminal Trunk R...

Page 580: ...hould verify the system hardware configuration between the System Program Technician Software and the system or download the complete assignment mode before up down loading System Data Operation On Site 9600 bps Remote Site 2400 bps UP LOAD 3 5 minute 5 10 minute DOWN LOAD 3 5 minute 5 10 minute ...

Page 581: ...S 76 System Data Up Down Load Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 582: ...er is required for the DTI U20 ETU to support Feature Group D incoming MF outgoing DTMF signaling SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components DTI U10 20 ETU Phase Lock Oscillator CLKG U10 Unit Piggybacked on either the CPUB U10 ETU for the Electra Elite 192 system or on the MBD U10 Unit in the B48 U10 KSU for Electra Elite 48 system for network synchronization Loc...

Page 583: ...ecify the DTI U10 20 ETU The DTI U10 20 ETU occupies between 8 and 24 ports depending on the equipment configuration General Three DTI U10 20 ETUs can be installed in an Electra Elite 192 system maximum of 64 channels can be used One DTI U10 20 can be installed in an Electra Elite 48 system maximum of 16 channels can be used Both the analog COI and digital DTI can exist in the same Trunk group The...

Page 584: ...0 20 ETU OPERATING PROCEDURES Select an E M Tie Line and dial a station number or Trunk Group Access Code and telephone number in the distant end system OR The distant end system user can select an E M Tie line from the local system and dial the applicable Trunk Access Code and the desired number or extension number in the local system SERVICE CONDITIONS Data Assignment Use Memory Block 5 01 Tie L...

Page 585: ...ransfer Automatic Disconnect Time Selection elapses Tandem Switching of E M Tie Lines can be accomplished through several Electra Elite systems The local Electra Elite 48 192 system can be programmed to restrict individual station users access to specific E M Tie Lines Each station can be programmed to restrict the maximum number of digits dialed on an E M Tie Line by assigning Code Restriction Ac...

Page 586: ...sage to Tenant Assignment to assign Automated Attendant messages to tenants Use Memory Block 2 01 Trunk to Tenant Assignment to assign CO PBX lines to tenants 00 47 default All CO PBX lines and stations are assigned to Tenant 00 Use Memory Block 2 05 Line Key Selection to select TNAT Tenant Wide Mode or TEL Telephone Mode default line key assignment Default is TEL Use Memory Block 2 06 Line Key Se...

Page 587: ...ne Mode to assign a function default CO to each telephone in a tenant specified as Telephone mode Restrictions The Barge In feature cannot be accessed between tenants unless it is used for outside lines that are shared by the tenants General Multiple tenants can share outgoing lines Outgoing calls and Add On Conferences may be accessed between tenants Internal calls may be made to different tenant...

Page 588: ... 3 Minute Alarm Selection to specify per station whether or not default NO this signal can be generated General The Three Minute Reminder produces a tone every three minutes from the built in speaker on the Multiline Terminal during incoming or outgoing trunk calls The time starts counting when the Elapsed Call Time begins The time begins immediately when an incoming call is answered The Three Min...

Page 589: ...T 8 Three Minute Reminder Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 590: ...ial Access Code J as set at default to send theTone Override 2 Wait for confirmation tone 3 Wait for the receiving party to answer the Tone Override and then talk with party 1 Receive Tone Override 2 PressU and talk with the party SERVICE CONDITIONS Data Assignment Use memory Block 1 8 08 Class of Service Station Feature Selection 2 Page 1 LK8 to Allow default LED On or Deny LED Off Tone Override ...

Page 591: ...ated When Tone Override is used from a Dial Pulse Single Line Telephone default Access Code must be changed to a numerical digit Tone Override is allowed only from a Single Line Telephone until the PBR times out default 10 seconds General One Tone Override at a time can be received at a Multiline Terminal This Tone Override is heard over the handset and speaker when the receiving party is off hook...

Page 592: ...e Each station user can queue an outside line by selecting the specific trunk in the queue procedure This feature allows a station user to set trunk queuing to the specified trunk internal Trunk group or Route Advance Block SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES 1 Press the desired busy outside line key 2 Wait for busy tone 3 Dial th...

Page 593: ... Use Memory Block 1 8 08 Class of Service Station Feature Selection 2 Page 1 LK 2 to Allow default LED On or Deny LED Off this feature for each Class of Service Use Memory Block 1 1 37 Trunk Queuing Timeout Selection to specify the time default 10 sec a station with Trunk Queue set rings before it is automatically canceled Restrictions Trunk Queuing cannot be set on an outgoing restricted line Whe...

Page 594: ...he same outside line Trunk Group or Route Advance Block a ringing tone is sent to the Multiline Terminals in the order set indicating that the queued outside line is now free When a station user that has set Trunk Queuing sets another queue the original Trunk Queue is canceled When a station with a CO PBX queue set is busy on a different call when the queued line becomes available the outside line...

Page 595: ...T 14 Trunk Queuing Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 596: ... PressT 4 PressNto establish a Trunk to Trunk connection 5 Hang up SERVICE CONDITIONS Data Assignment Use Memory Block 1 4 00 Tandem Transfer Automatic Disconnect Time Selection to specify the maximum time default 060 sec before the system automatically disconnects a Trunk to Trunk Transfer Use Memory Block 1 8 07 Class of Service Attendant Feature Selection 1 Page 1 LK7 to Allow default LED On or...

Page 597: ...nk Transfers must provide remote disconnect supervision A conference circuit is not required for a Trunk to Trunk Transfer A Station user cannot reenter a Trunk to Trunk Transfer after the connection is established After a Trunk to Trunk Transfer is established both trunks are released when a disconnect signal is received by either trunk or when the Automatic Disconnect Time runs out When a Trunk ...

Page 598: ...irect access to stations SYSTEM AVAILABILITY Terminal Type All Multiline Terminals and Attendant Add On Consoles Required Components None OPERATING PROCEDURES SERVICE CONDITIONS Multiline Terminal Flexible Line keys and Large LEDs are 2 color red or green LEDs Each of the 48 DSS keys on the Attendant Add On Console has two individual LEDs one red and one green The remaining 12 Function keys have o...

Page 599: ...T 18 2 Color LEDs Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 600: ...rammed time SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components MIFA U10 ETU OPERATING PROCEDURES GENERAL DESCRIPTION CALL PROCESSING This section includes the following features Abandoned Call Search Abandoned incoming calls are not connected to Agent positions The system recognizes abandoned calls and removes them from queue on trunks that provide calling party disconne...

Page 601: ... any line appearances either physical or virtual in the Electra Elite 48 192 systems No hardware equipment is required to assign a Pilot number A UCD Group Pilot number does not function when programmed in a Station Hunt group AGENT AND SUPERVISOR FUNCTION This section includes the following features Assistance This feature allows an Agent to call a UCD group Supervisor for assistance Activating t...

Page 602: ...fer key that is programmed on a Feature Access or One Touch key on the Supervisor terminal Monitoring Barge In This feature allows the Supervisor to select an Agent position to monitor calls connected to that position This feature is activated by key operation on the Supervisor terminal SERVICE CONDITIONS Data Assignment Use Memory Blocks 1 1 46 48 Access Code 1 2 or 3 digit Assignment Function nu...

Page 603: ...o specify the time default 1 minute a waiting UCD call remains at a UCD group before overflowing to a specified station or Station Hunt group Use Memory Block 3 42 DIT Assignment to assign a Day Mode Direct trunk termination to a station independently Use Memory Block 3 43 ANA Assignment to assign a Night Mode Direct trunk termination to a station independently Use Memory Block 4 17 Station to Cla...

Page 604: ...her UCD group The overflow feature does not provide transfer to an outside trunk Overflow is performed only once When the overflow destination station is busy calls continue searching the UCD group for an available agent When the overflow destination station is set for Call Forward to a UCD group overflow does not occur An alert tone is not provided when all Agents in the UCD group are busy Any Ag...

Page 605: ...U 6 Uniform Call Distribution UCD Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 606: ...es a TAPI adaptor on the user telephone By managing calls on the PC instead of the telephone ViewCall Plus lets you communicate more easily with people inside and outside the office Three integrated windows are provided to control telephone calls log all telephone activity and manage data about each call With a click of the mouse you can take a call ask a caller to hold route the call to another e...

Page 607: ...ts Desktop PC connected to the Local Area Network LAN OPERATING PROCEDURES SERVICE CONDITIONS Restrictions EliteMail CTI does not support the Fax on Demand FOD feature EliteMail CTI does not support tape backup hardware or procedures General The EliteMail CTI can have an unlimited number of subscribers The TeLANophy license is included with the EliteMail CTI system and includes 50 seats of ViewMai...

Page 608: ...hernet NIC card is included for connection to the LAN Using System Software S4000 or higher the Electra Elite 48 192 system can support up to 16 EliteMail CTI digital voice mail ports The EliteMail CTI provides Softkey integration for voice mail users The EliteMail CTI supports optional ActiveNet AMIS only and PlusNet RELATED FEATURES LIST Feature Number Feature Name Q 1 Quick Transfer to Voice Ma...

Page 609: ...U 10 Unified Messaging Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 610: ...ach system extends the call to the next system until the final destination is reached SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components TLI 2 U10 ETU or DTI U10 20 ETU to provide Tie Line trunks OPERATING PROCEDURES 1 Lift the handset and wait for internal dial tone 2 Dial the Tie Line Access Code 3 Dial the distant system number 4 Dial the station number 1 Lift the han...

Page 611: ...ines or DID lines to meet the existing numbering scheme Use Memory Block 7 1 Card Interface Slot Assignment to specify the required TLI 2 U10 or DTI U10 20 ETU Restrictions DID Full Digit Conversion cannot access the Uniform Numbering Network General Monitor the Uniform Numbering Network Access Code plan to avoid loss of Access Codes and to prevent duplicating codes The distant system number can b...

Page 612: ...cta Elite Issue 6 Features and Specifications Manual U 13 RELATED FEATURES LIST Feature Number Feature Name E 3 E M Tie Lines 4 Wire F 4 Flexible Numbering Plan T 2 Tandem Switching of 4 Wir eE MTi eLines ...

Page 613: ...U 14 Uniform Numbering Network Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 614: ...n units The Electra Elite 48 system B48 U10 KSU has four universal slots with MDF connections and two slots without MDF connections The MIFM U10 ETU or MIFA U10 ETU must be installed in the ISA S1 or S2 slot of the B64 U10 KSU or slot S2 of the B48 U10 KSU The DTI U10 20 ETU must be installed in slot S1 or S4 of the basic B64 U10 KSU or slot S1 of the first expansion B64 U10 KSU for Electra Elite ...

Page 615: ...aller ID processor OPX 2 U10 ETU 2 port Off Premise Extension Interface PBR U10 ETU 4 circuits of Push Button Receiver PRT 1 U10 20 ETU ISDN Primary Rate SLI 4 8 U10 ETU 4 or 8 port Single Line Interface TLI 2 U10 ETU 2 port Tie Line Interface VDH2 8 U10 ETU 8 port ESI with LAN Hub Integration Stations are 10BaseT and hub interconnection is 10BaseT or 10Base2 VMS 2 4 8 U10 ETU 2 4 or 8 port Voice ...

Page 616: ...talled has an ACD MIS output that works only when the MIFA U10 ETU is installed in the ISA slot ACD is not supported by the Electra Elite 48 system When ACD MIS and remote SAT PC programming are required install the ACD MIS in the ISA slot and the MIFM U10 ETU in IF slot 1 or 2 in the B64 U10 KSU ...

Page 617: ...U 18 Universal Slots Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 618: ...rom a Multiline Terminal 2 PressR conferenced CO line keys turn red 3 Multiline Terminal user now hears dial tone 1 Lift the handset or pressP 2 Press R SERVICE CONDITIONS Data Assignment Use Memory Block 1 8 08 Class of Service Station Feature Selection 2 Page 4 LK8 to Allow LED On or Deny default LED Off the Unsupervised Conference for each Class of Service Use Memory Block 4 94 3 Minute Alarm S...

Page 619: ...ed Conference General Other stations cannot be interrupted Barge In while on an Unsupervised Conference call When the Tandem Transfer Automatic Disconnect Time expires the system automatically disconnects outside calls An alert tone is heard one minute before the Tandem Transfer Automatic Disconnect Time disconnects the outside caller ICM hold Live Record and Voice Over cannot be used during an Un...

Page 620: ...ately 35 additional features can be programmed by the user SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components None OPERATING PROCEDURES SERVICE CONDITIONS Multiline Terminals must be idle and on hook when programming any operation RELATED FEATURES LIST Refer to Related Features for Operating Procedures Feature Number Feature Name F 2 Feature Access User Programmable N 1 ...

Page 621: ...U 22 User Programming Ability Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 622: ... Electra Elite 48 192 systems can support a maximum of 16 ports for Analog Voice Mail when Digital Voice Mail integration or Built in Voice MAil is not available SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components SLI 4 U10 ETU or SLI 8 U10 ETU OPERATING PROCEDURES 1 Lift the handset 2 Dial the Voice Mail station number to access your mailbox 3 Follow the Voice Mail syste...

Page 623: ... indication A call transferred from a Voice Mail port that is not answered in three minutes recalls to the Voice Mail port No digits are sent When a station is programmed for Multiple Call Forward e g 100 CFWD 101 CFWD VM Hunt Group and an internal call is made to station 100 the caller receives the mailbox for station 100 The ADA 2 W BK SW Unit APR APA U Unit and SLT 1 U10 ADP do not support Voic...

Page 624: ...Electa Elite Issue 6 Features and Specifications Manual V 3 RELATED FEATURES LIST Feature Number Feature Name D 8 Digital Voice Mail S 14 Station Hunt C 16 Centralized Voice Mail ...

Page 625: ...V 4 Voice Mail Integration Analog Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 626: ...LF keys System Software S5000 or higher is required SYSTEM AVAILABILITY Terminal Type All Multiline Terminals Required Components VMS 2 U10 VMS 4 U10 or VMS 8 U10 ETU FMS 2 U10 FMS 4 U10 FMS 8 U10 or any Analog VM with message ability OPERATING PROCEDURES 1 Press T 2 Press Q 3 Press the Feature Access Key 4 Dial A 5 Dial station number or mailbox number 6 Press T To program a Feature Access Key fo...

Page 627: ...ck 2 06 Line Key Selection for Tenant Mode to assign Feature Access Key Page 1 LK6 to applicable Tenants Use Memory Block 4 10 Station Number Assignment to assign station number to each Telephone Port Number Use Memory Block 4 12 Line Key Selection for Telephone Mode to assign Feature Access Key Page 1 LK6 to applicable Telephone Port Number Use Memory Block 4 14 Intercom Master Hunt Number Select...

Page 628: ...ice Mailbox is empty When the Mailbox registered for multiple Line Keys or One Touch Keys contains a message all programmed keys flash to indicate that the mailbox contains an unplayed message This feature also supports Analog Voice Mail Systems When the user of an invalid system station with a mailbox number assigned to a Feature Access or One Touch key presses the One Touch or Feature Access key...

Page 629: ...V 8 Voice Mail Message Indication on Line Keys Issue 6 Electra Elite RELATED FEATURES LIST Feature Number Feature Name D 8 Digital Voice Mail S 14 Station Hunt U 6 User Programming Ability ...

Page 630: ...g operating modes COI COID DID TLI Depending on the requirements and resource allocation in the LAN WAN Internet the IPT 4 8 U10 ETU can be configured to use any of the following voice compressions G 711 Mu Law Highest Bandwidth G 723 Most often used G 729 a Lowest Bandwidth The IPT 4 8 U10 ETU is assigned as a two port TLI 2 U10 ETU four port DID 4 COI 4 COIB 4 COID 4 U10 ETU or an eight port COI...

Page 631: ...ed as a COI COIB COID ETU The LIVE LED flashes when the ETU is receiving power from the KSU Two LEDs on the RJ 45 Connector indicate the Ethernet status A yellow LED indicates the Ethernet Link is up and a blinking green LED indicates activity Eight STATUS LEDs are provided to indicate the status of an associated trunk or channel when COID or DID mode is selected Indications are as follows Use any...

Page 632: ...DID Trunks can be installed in an Electra Elite 192 system or 16 trunks in an Electra Elite 48 system RELATED FEATURES LIST Trunk Status LED Condition Error Location Power On Off BIOS Hardware Start DSP Download Red DSP Driver Successful DSP download Red Green DSP Download Application Successfully Started Green Application Loading Feature Number Feature Name C 19 Code Restriction D 9 Direct Inward...

Page 633: ...V 12 Voice Over Internet Protocol VoIP Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 634: ...g tone 2 Dial Access CodeF default to Voice Over Override tone is provided to the called party 3 Talk to the called station user Only the voice of the originator is sent to the called party the voice of the called party is not sent to the originator 1 Receive call waiting tone 2 Dial Access CodeFto Voice Over An override tone is provided to the called station user 3 Talk to the called station user...

Page 635: ...ITIONS Data Assignment Use Memory Block 1 2 24 Intercom Feature Access Code Assignment to assign the Intercom Feature Access code default 6 for Voice Over Originate Use Memory Block 1 8 08 Class of Service Station Feature Selection 2 Page 1 LK8 to Allow default LED On or Deny LED Off Voice Override Tone Override Originate for each Class of Service Use Memory Block 1 8 08 Class of Service Station F...

Page 636: ...uring Internal External Paging During a Conference Call During a Conference Call on Hold Terminal is on Internal Hold Terminal has a call on Internal Hold All Conference channels are busy During Handsfree Answerback General Voice Over to a Single Line Telephone is not recommended because cross talk is inherent in the side tone of analog telephones Voice Over is canceled when the following operatio...

Page 637: ... the destination The Voice Over Access Code can be assigned on a Flexible Programmable Line key or One Touch key An override tone is sent to both calling and called parties A Single Line Telephone user can receive Voice Over After a Tone Override is heard Voice Over can be set When a Feature Access key or One Touch key programmed with the Whisper Page Access Code is pressed the LED lights while re...

Page 638: ...e All Multiline Terminals Required Components VRS 4 U10 ETU OPERATING PROCEDURES 1 Go off hook 2 Listen to the Voice Prompt voice message such as Dial 9 to place a CO call Dial 0 for Attendant Dial 101 for customer service 3 Dial AKA 4 Instead of a call waiting tone the Voice Prompt provides a message such as This line is in use now Please wait for a minute Dial if you wish to set a Tone Override ...

Page 639: ...cess Code 1 2 or 3 Digit Assignment default code 501 to assign terminals in Station Class of Service to retrieve confirm or clear VRS messages Use Memory Block 1 8 12 VRS Message Recording Time Selection to specify the number of messages default 16 and the recording time default 15 sec for each message Use Memory Block 1 8 13 VRS Message Function Assignment to assign each station to receive Voice ...

Page 640: ...grammed and the station is assigned to hear Voice Prompt messages normal dial tone or call waiting tone is provided When you try to record confirm or erase a message while it is being played you hear a busy tone When all VRS 4 U10 ETU channels that have Voice Prompt messages are busy playing messages other than Voice Prompts or in record mode normal dial tone or a call waiting tone is heard Previo...

Page 641: ...V 20 Voice Prompt Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 642: ...ge calls through a network for wireless communication using a Dterm PS II System Software S5000 or higher is required SYSTEM AVAILABILITY Terminal Type Dterm PS II Required Components Dterm PS II BSU 2 U10 ETU ZT II U10 ETU ACA U Unit CLKG U10 Unit MIFM U10 ETU WIRELESS FEATURES Announcement PS No Answer Announcement PS Out Of Zone General Description This feature allows calls from a Dterm PS II t...

Page 643: ... powered off or Out of Zone a call directed to it is forwarded to a VMS and a message can be recorded to the VMS and checked from the Dterm PS II The VMS can page the Dterm PS II automatically after the Voice Mail message is recorded OPERATING PROCEDURES Call Forward All Call Call Forward Busy No Answer Call Forward Off Premise Call Forward Split Calling Name Display Dterm PS II General Descriptio...

Page 644: ...I receiving the call OPERATING PROCEDURES DTMF Signal Sender General Description This feature allows a Dterm PS II user to send a DTMF tone to the called party terminal or Voice Mail OPERATING PROCEDURES 1 Press a digit key during communication 2 The Elite System automatically sends the applicable tone to the called party Refer to Electra Elite 48 192 Programming Manual for Station Name Assignment...

Page 645: ...l Dterm PS II OPERATING PROCEDURES 1 Dial its unique number to call the designated Dterm PS II 2 If the calling number is available the lower number digits are displayed on the LCD of the called Dterm PS II 3 The called Dterm PS II user can PressW LK1 to answer Last Number Redial General Description The Dterm PS II user can store the number for the previous five calls The stacked numbers are seque...

Page 646: ... of the service area OPERATING PROCEDURES Overlap Dialing General Description The Dterm PS II user accesses dial tone and dials the indicated number to originate a call OPERATING PROCEDURES 1 The Dterm PS II user presses theW LK1 to access dial tone 2 The user dials the number 3 The dialed number is displayed on the LCD Preset Dialing General Description The Dterm PS II user can confirm the number...

Page 647: ...number pressW LK1 Dterm PS Authorization General Description The Dterm PS II user can confirm the identity to prevent an unauthorized Dterm PS II from accessing the system OPERATING PROCEDURES Identity is confirmed between the Electra Elite and Dterm PS II by checking the unique key information of the Dterm PS II To dial a number Operation is automatic ...

Page 648: ...on Speech quality and interference are monitored When the quality is poor or interference makes communication difficult automatic changeover to another channel improves the speech quality and eliminates interference OPERATING PROCEDURES Speech Encryption General Description A call is protected from being tapped OPERATING PROCEDURES Speed Dial PS General Description The Dterm PS II user can dial fr...

Page 649: ...t to specify the Dterm PS II stations Use Memory Block 4 10 Station Number Assignment to assign a station number to each Dterm PS II station port Use Memory Block 4 12 Line Key Selection for Telephone Mode to specify CAP keys or trunks to each Dterm PS II station Use Memory Block 4 18 Station Name Assignments to assign names to the Dterm PS II stations Use Memory Block 1 2 30 PS Out of Area Time A...

Page 650: ...ite 192 System in slots S1 through S8 A maximum of 40 Dterm PS II stations can be assigned to the Electra Elite 192 System A maximum of 16 Zone Transceivers ZT II can be installed in the Electra Elite 192 System A maximum of 3 BSU 2 U10 ETUs can be installed in the Electra Elite 48 System in slots S3 through S6 A maximum of 24 Dterm PS II stations can be assigned to the Electra Elite 48 System A m...

Page 651: ...W 10 Wireless Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 652: ...FEATURES AND SPECIFICATIONS MANUAL NEC America Inc Issue 6 Series 6000 48 192 ...

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