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CHAPTER 9

Troubleshooting and Maintenance

HC700-G Diagnostics Application

The Diagnostic application is used to troubleshoot the HC700-G and isolate problems at assembly or
component level. Using the application helps to determine if a problem originates from the hardware
platform or software system and plan corrective action. Corrective action may include battery
replacement, replacement of the miniSD card, cleaning of the imager window or cradle interface
connector, memory cleanup or software patch/image installation. The application also provides
hardware and software configuration information that relate to the performance of the unit.

Table 7 lists the diagnostics application tests:

TABLE 7.

HC700-G Diagnostics Application tests

Test Name

What does it do?

Config

Provides summery of the HC700-G software version, hardware platform and
memory.

Memory

Provides Flash and RAM memory size test.This Memory test is performed and
logged during boot-up time.

Screen

Provides screen color and backlight test

Keyboard

Checks the response of each individual keypad key.The test also enables visual
check of the keypad backlight illumination.

Touch

Tests the touch-screen accuracy and response.

Battery

Provides real-time information about the main battery. Such information includes
power status, remaining capacity, temperature and type.

This test also provides Voltage readings of the internal backup battery that enables to
maintain the HC700-G powered when the main battery is replaced.

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Summary of Contents for F4707A

Page 1: ...HC700 G HCe700 G Handheld Computers Models F4708A HC700 G F4707A HCe700 G User Manual a ...

Page 2: ......

Page 3: ... Equipment 22 Eye Safety Standard for Imager Engines 22 Trademarks 24 Internet Links 24 What is the HC700 G Handheld Computer 1 Unpacking 4 Front Panel and Top Side Features 8 Rear and Bottom Side Features 10 Starting to Work 13 Initializing the HC700 G 13 Using the Touch Screen 14 Align Screen Procedure 16 Turning On 17 Attaching the Hand strap 18 Windows Mobile Basics 19 Today Screen 19 Status B...

Page 4: ...eypad 33 Keypad Backlight 36 Screen Backlight 36 Adjusting Earpiece Speaker Volume 37 Voice Recording 38 Resetting the HC700 G 39 Persistent Registry Reset Clean Registry 40 miniSD Memory Card 41 Installing a miniSD Card 41 miniSD Card Handling Precautions 42 Allocating Memory 42 Scanning Barcodes 43 Scanning with LED aimer imager 43 Bar code types 47 Capturing Images 51 Save picture in memory 53 ...

Page 5: ...Starting the Phone Application 66 Answer a call 67 Emergency Call 67 Change network settings 68 Change phone settings 68 Change the ringer volume 69 Change the ring tone 69 Change the ring type 71 Change services settings 71 Enter a voice mail or text message phone number 72 Create a speed dial entry 72 Make a call using speed dial 73 Make a conference call 73 Manage calls using Call History 73 Ma...

Page 6: ...t 83 Connect to Work 84 End a connection 84 Connect to intranet URLs 85 Change an intranet URL 85 View intranet URLs 86 Add a dialing location 87 Change dialing patterns 88 Change general modem options 88 Change network card settings 89 Change server settings 89 Configure network security settings 90 Configure 802 1x authentication settings 90 Select networks 90 Enter new settings 91 Log on to net...

Page 7: ...a Bluetooth partnership 104 Turn on and off Bluetooth 104 Set up a Bluetooth enabled headset 104 Set up an outgoing Bluetooth COM port 105 Set up an incoming Bluetooth COM port 105 Overview of Bluetooth virtual COM ports 105 General 107 First time connection 107 Routine connection 108 Change the synchronization schedule 109 Connect to a PC via a cable or cradle 109 Start and stop synchronization 1...

Page 8: ...dle Work 124 Cradle Operating System 125 Cradle Basic Connections 125 Powering the Cradle 126 Cradle LED Indications 127 Resetting the Cradle 128 Mounting the Cradle 129 Personal Desktop Cradle 133 Personal Desktop Cradle Spare Battery Status LED 134 Cradle Connections 135 Charging Temperature 136 Vehicle Power Adapter 137 Charging Inside the Vehicle 137 Protection Fuse 138 Charging Temperature 13...

Page 9: ...Time 159 2 6 Get Cradle Log 160 2 7 Debug 160 2 8 Exit Logout terminate session 161 3 Runtime Debug Information Using Telnet 162 4 Administering the Cradle Using SNMP 164 4 1 Cradle Custom MIB 166 5 Update Cradle Software System Image and Bootrom 185 5 1 Changing the boot parameters 187 5 2 Programming new Image 188 6 Getting Cradle Log File 191 6 3 Getting the cradle log File over debug Serial Po...

Page 10: ...patents or patent applications of Motorola except for the normal non exclusive royalty free license to use that arises by operation of law in the sale of a product EPS 34440 B Document Copyrights No duplication or distribution of this document or any portion thereof shall take place without the express written permission of Motorola No part of this manual may be reproduced distributed or transmitt...

Page 11: ...ecome the property of MOTOROLA This express limited warranty is extended by MOTOROLA to the original end user purchaser only and is not assignable or transferable to any other party This is the complete warranty for the Product manufactured by MOTOROLA MOTOROLA assumes no obligations or liability for additions or modifications to this warranty unless made in writing and signed by an officer of MOT...

Page 12: ...MED BY LAW III State Law Rights SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE LIMITATION OR EXCLUSIONS MAY NOT APPLY This warranty gives specific legal rights and there may be other rights which may vary from state to state IV How To Get Warranty Service You must provide proof of purchase...

Page 13: ...oduct to verify any warranty claim F Product which has had the serial number removed or made illegible G Rechargeable batteries if any of the seals on the battery enclosure of cells are broken or show evidence of tampering the damage or defect is caused by charging or using the battery in equipment or service other than the Product for which it is specified H Freight costs to the repair depot I A ...

Page 14: ...shed by MOTOROLA MOTOROLA will have no liability with respect to any claim of patent infringement which is based upon the combination of the Product or parts furnished hereunder with software apparatus or devices not furnished by MOTOROLA nor will MOTOROLA have any liability for the use of ancillary equipment or software not furnished by MOTOROLA which is attached to or used in connection with the...

Page 15: ...RTANT Unauthorized repairs or modifications could result in permanent damage to the equipment and void your warranty and your authority to operate this device under Part 15 of the FCC Rules FCC ID AZ489FT7027 Industry Canada ID 109U 89FT7027 This Class B digital apparatus complies with Canadian ICES 003 Indicates a potentially hazardous situation which if not avoided may result in minor or moderat...

Page 16: ...his device must accept any interference received including interference that may cause undesired operation Radio Network Frequency Band Rated Power GPRS WAN GSM 850 TX 824 2 848 8 MHz RX 869 894 MHz PCS 1900 TX 1850 2 1909 8 MHz RX 1930 1990 MHz 1 585 W 0 794 W Wi Fi 802 11b g W LAN 2412 2462 MHz 32 mW Bluetooth W PAN 2402 2480 MHz 1 mW Changes or modifications made in the handheld computer not ex...

Page 17: ...18 For detailed product safety and RF exposure refer to Safety and General Information leaflet Motorola publication Number 6802979C37 ...

Page 18: ...ial installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be deter...

Page 19: ...tives Conformance Statement You can view your product s Declaration of Conformity DoC to Directives 89 336 EEC and 73 23 EEC at www motorola com rtte to find your DoC enter the product Approval Number from your product s label in the Search bar on the Web site This product conforms with the restriction of the use of certain hazardous substances in electrical and electronic equipment RoHS Please co...

Page 20: ...imultaneously when used in the present configuration France Indoor Only Radio Network Frequency Band Rated Power GPRS WAN GSM 900 880 960 MHz DCS 1800 1710 1880 MHz 1 5 W 0 8 W Wi Fi 802 11b g W LAN 2412 2462 MHz 32 mW Bluetooth W PAN 2402 2480 MHz 1 mW Changes or modifications made in the handheld computer not expressly approved by Motorola will void the user s authority to operate the equipment ...

Page 21: ...e specifics of this Standard assume exposure conditions and distances that present a worse case operation of the product as compared to the typical and intended operation of this device Class 1 instruments are required to carry the following symbol either on the item or in manuals to indicate the level of safety when compared against the Standard European Union EU Waste of Electrical and Electroni...

Page 22: ...y a group of technical experts and undergoes a rigorous approval process prior to adoption One should also note that the specifics of this Standard assume exposure conditions and distances that present a worse case operation of the product as compared to the typical and intended operation of this device The Standard also recommends that the following be included in user documentation Note This war...

Page 23: ...hort periods without negative effects but as with any light source you should avoid looking into the beam 1 A copy of the Standard may be found at http www iec ch 2 Refer to IEC 60825 1 Ed 1 2 section 8 2 Trademarks SD is a registered trademark of SanDisk Corporation Microsoft Windows and ActiveSync are either registered trademarks or trademarks of Microsoft Corporation in the United States and or...

Page 24: ... 0 documentation and by using the demo software applications provided with the HC700 G What is the HC700 G Handheld Computer The HC700 G is a rugged handheld computer designed for field applications where Automatic Identification and Data Capture AIDC is required The HC700 G serves as a Personal Digital Assistant PDA running Microsoft Windows Mobile 2003 or Windows Mobile 5 0 operating system depe...

Page 25: ...ective TFT display built to withstand high impact Display backlight is designed to enable clear screen visibility under varied light conditions A touch screen enables easy on screen menu navigation in addition to using keypad navigation The keypad uses an adjustable backlight illumination designed for low light working conditions The HC700 G is powered by an 1800 mAh 7 2V Lithium Ion battery pack ...

Page 26: ...3 What is the HC700 G Handheld Computer ...

Page 27: ...wer Adapter 12V quick disconnect Serial Cables DB25 DB9 quick disconnect Travel Charger 220 110Vac Belt Shoulder Holster without shoulder strap Spare Stylus Pack of 5 Spare Tethered Stylus Pack of 5 Spare Hand Strap User replaceable 7 2V Lithium Ion spare battery pack Carefully unpack each item from the shipping carton Check all items for shipping damage and check that you have received all items ...

Page 28: ...5 Unpacking ...

Page 29: ...Welcome 6 ...

Page 30: ...7 CHAPTER 2 HC700 G Features ...

Page 31: ...h Status LED used to turn on off shift to suspend and reset the HC700 G 4 Earpiece Speaker Volume Keys phone playback volume control 5 Left Scan Picture Key scanner or imager activation key for left hand users In Suspend mode pressing this key wakes up the HC700 G from sus pend 6 miniSD Memory Card Compartment expansion slot for optional memory 7 IrDA Window enables data exchange with IrDA enabled...

Page 32: ...Suspend mode pressing the SCAN key wakes up the HC700 G 11 Microphone integrated microphone that provides audio input for phone and voice recording 12 Application LED programmable indication LED 13 Earpiece integrated audio earpiece when using the HC700 G as a phone ...

Page 33: ...ustable hand strap The strap can be detached from the unit to access the battery or the SIM card compartment The SIM card compartment is inside the battery compartment 6 Battery Pack the Li Ion battery snaps into the a recessed area on the back side of the HC700 G 7 Access Door to the miniSD Memory Card compartment side view 8 IrDA Window side view This model does not support IrDA communication 9 ...

Page 34: ...11 Rear and Bottom Side Features ...

Page 35: ...HC700 G Features 12 ...

Page 36: ...hen placing the battery inside the battery compartment 1 Insert the battery bottom end first into the battery compartment see Figure 3 2 Carefully press the battery top downward until it clicks and locks in place To avoid damage to the screen do not use a sharp object to remove the protective film Use a soft cloth to buff the screen a clean screen ensures smooth gliding of the stylus over the surf...

Page 37: ...uired Your finger can be used to tap on large areas such on screen buttons Use the stylus as a computer mouse to manage items and enter information Tap once with your stylus on the screen to open applications type text drop down a menu select an item close a screen activate an on screen button Tap and hold your stylus on the screen to pop up a list of options available for that item On the pop up ...

Page 38: ...marks protection Tactile feel when writing or tapping on the screen Chemical resistance Glare reduction For quick and easy application of the screen protector perform the following see Figure 5 1 Clean the screen 2 Peel the transparent film 3 Locate the film on the screen so that the adhesive tape side faces the screen 4 Use any plastic card to attach the film to the screen FIGURE 5 Screen protect...

Page 39: ...e to tap at the center of the target to ensure accurate calibration Press the stylus firmly once and release Remember you can always re align the screen by tapping Start Settings System tab Screen or by holding down the SHIFT and SP and C keys Once screen alignment has ended the Today screen is displayed see Figure 7 FIGURE 6 Align Screen Tap for Start Menu FIGURE 7 Today Screen ...

Page 40: ...apping Start Menu Today Turning On Whenever the HC700 G screen is off press the Power Button see figure below to turn on the HC700 G and resume operation The Power button is disabled while the HC700 G is in cradle or connected to an external power source Important Do not press the Power Button when the HC700 G is out of the cradle and the Status LED inside the Power button illuminates red Power Bu...

Page 41: ...ck of the HC700 G perform the following 1 Turn over the HC700 G to view the back side and insert the U shaped clip of the hand strap into the notches on the imager housing see Figure 9 2 Attach the buckle end of the strap through the cavity located next to cradle interface connector 3 To adjust the handstrap release the Velcro patches and adjust the length of the strap The strap can be extended in...

Page 42: ... Today screen shows a summery of important information regarding your daily activities and serves as a start point for setting and operating the HC700 G When working with the HC700 G you can always display the Today screen by tapping Start Today Figure 10 displays the structure of the Today screen FIGURE 10 Windows Mobile Today Screen ...

Page 43: ...f preset programs that constantly show on the menu You can customize this section of the menu by tapping Start Settings Menus The mid section shows a list of the most recently used programs The lower section is used for the entering the HC700 G Programs folder and Setting the device Customize the Today Screen 1 Tap Start Settings Today 2 On the Appearance tab select the desired theme for the backg...

Page 44: ...r on the Start menu In ActiveSync on your PC click Explore Double click My Windows Mobile Based Device click Windows click Start Menu and then create the folders and shortcuts that you want You will see the added items after you synchronize Status Bar Icons Status indicator icons are displayed at the top and bottom of the screen and on the Today screen You can tap an icon to open the associated se...

Page 45: ...Starting to Work 22 Calls are forwarded Call on hold Missed call Battery level Low battery Battery charging No battery Signal strength No signal Roaming Sync error Radio off Radio connected Speaker on ...

Page 46: ...23 Windows Mobile Basics Speaker off Bluetooth on Wi Fi on Wi Fi data call ...

Page 47: ...Starting to Work 24 ...

Page 48: ...power During Suspend mode the Bluetooth radio continue to operate If Bluetooth communication is active the Status LED inside the Power button repeatedly performs a sequence of three fast green flashes and pause Note Manually shifting to Suspend mode is disabled when the Bluetooth radio is communicating Automatic shift to Suspend mode For power saving the HC700 G will automatically turn to Suspend ...

Page 49: ...isabled Waking up from Suspend mode To wake up the HC700 G from Suspend mode momentarily press the Power button When the HC700 G resumes operation it returns to the last program screen shown prior to entering Suspend mode Operation is also resumed when performing one of the following activities Inserting the HC700 G into the cradle Pressing one of the Scan Picture keys see Figure 2 When the HC700 ...

Page 50: ...ng Suspend mode Operation is also resumed when performing one of the following activities Inserting the HC700 G into the cradle Pressing one of the Scan Picture keys Connecting or removing the USB cable to from the external connector Connecting power to the Cradle Interface Connector The HC700 G generates an alarm indication Note Tapping on the touch screen or pressing the keypad keys does not wak...

Page 51: ... the following Hold down the Power button for at least four seconds until the screen turns off the Status LED should be off The HC700 G will store the information of the last used program screen and will turn off No information will be lost from the memory Once turned on again the HC700 G will return to the last program screen that previously used Turning Off When the Unit is in Suspend Mode If th...

Page 52: ...kup power to salvage it s memory content for the coming 5 minutes In Sleep mode the HC700 G shuts down and looks idle all keys buttons and LEDs are Inactive Note that the critical power loss does not happen while the HC700 G is docked in a cradle or connected to any external power supply How to resume from critical power loss Perform one of the following steps to resume from critical power loss 1 ...

Page 53: ...following guidelines to save battery power When not in use dock the HC700 G in a cradle or connect to any power source Set the HC700 G to turn off automatically after a short period of non use Manually turn off the HC700 G when not in use for a long time Set the backlight to turn off after a short period of non use Turn off all wireless radios when not in use ...

Page 54: ...the HC700 G is used outside of the cradle and when docked in the cradle Status LED indications when HC700 G is used outside of the cradle The Status LED indications when HC700 G is used outside of the cradle are listed in Table 1 TABLE 1 Status LED indications when HC700 G is used out of the cradle Status Description Slowly flashing green HC700 G is in Suspend mode Fast flashing green with off int...

Page 55: ... The Software Development Kit SDK information can be found at https developer motorola com TABLE 2 Status LED indications when HC700 G is docked in the Cradle Status Description Steady red Battery is charging Steady green Battery is fully charged Flashing amber 1 Battery temperature is out of range battery charging has stopped Charging will resume when battery temperature is within range 2 Battery...

Page 56: ... G keypad Two sets of keys exist on the HC700 G 1 Keys active when in Alphabetic mode which are those seen on the overlay of the HC700 G key pad 2 Keys active when in Shift or Function mode which are those seen next to each key on the HC700 G keypad panel Press the SHIFT key to toggle between the Alphabetic and Numeric keypad modes Figure 15 shows the HC700 G keypad and Table 3 describes the HC700...

Page 57: ...are used for horizontal navigation between action buttons and entry fields The ENT key is used to continue to the next field screen i e continue processing The SP key enables entering blank space s within a text field The SP key is active only on those text entry screens which contain fields that allow spaces to be entered The BKSP key moves the cursor to the previous character in the field and wh...

Page 58: ...then the P key displays the letter P Hold down the SHIFT key and press on any alphabet key for uppercase letter default mode is lowercase letters The SHIFT is also used for screen and keypad illumination page 36 The Application P1 P2 key functionality is set by the software application running on the HC700 G Use the SHIFT key to toggle between P1 and P2 To learn more about these keys consult the s...

Page 59: ... holding down the SHIFT key and pressing the right or left arrows to increase or decrease the keypad backlight Screen Backlight Turning backlight on off To turn on hold down the SHIFT for two seconds and release the screen backlight will turn on To turn off hold down the SHIFT for two seconds and release the screen backlight will turn off When not in use the backlight turns off automatically To co...

Page 60: ... up and down keys to increase or decrease volume during a call or when playing sound 2 Using Speaker icon in the navigation bar Tap see Figure 17 Under move the volume slider to the desired volume level Select On or Off to quickly enable disable volume 3 Using the keypad Hold down the SHIFT and SP keys Press the up and down arrows on the 4 Way Navigation key The volume may also be adjusted in Func...

Page 61: ...d press the Voice Recording button the Notes application will run enabling you to record and play sounds To assign different functionality to this button go to Start Menu Settings Personal Buttons Voice Recording Button FIGURE 18 Voice Recording Button ...

Page 62: ...ut 30 seconds and then Windows Mobile desktop or application screen will appear the HC700 G functions again Warm Reset can also be performed in the following way go to Start Menu TaskManager and tap on Soft Reset If the HC700 G still does not respond perform Cold Reset Cold Reset Cold Reset restarts the HC700 G by erasing all stored records and entries Do Not perform Cold Reset unless Warm Reset f...

Page 63: ...eset operation is a way to return the default registry settings of the operating system last software image defaults Important note The Registry Reset operation deletes all files from IPSM directory and performs cold boot the HC700 G Following Clean Registry the operating system automatically stores a new registry file in the IPSM directory To reset the persistent registry perform Cold Reset and t...

Page 64: ...iniSD Secure Digital card 1 Use Torx T 8 tool to remove the screw that secures the access door of the miniSD card compart ment see Figure 21 2 Insert the miniSD card as shown in the figure Verify that the card is fully inserted before closing the access door 3 Close the miniSD card cover and secure the screw 4 Tap Programs File Explorer and verify that the SDCard folder is shown on the root direct...

Page 65: ...re the miniSD card in locations subjected to high humidity or temperatures Allocating Memory You can allocate the HC700 G memory by setting the size of the storage and the programs memory You can also view the amount of memory used by running programs or storage space To view and allocate the memory of the HC700 go to Start Settings System Memory ...

Page 66: ... 1D 2D bar code scanning and image capturing Scanning with LED aimer imager The HC700 G houses a digital camera imager that scans the most commonly used 1D and 2D bar codes depend on your imager options The HC700 G is equipped with a Light Emitting Diodes LED aiming technology Scanning bar codes To scan bar code capture image perform the following 1 Run the Bcr bar code reader application Start Me...

Page 67: ...sing the HC700 G 44 Red Ambient Light Aim the green light bar at the barcode Scan Picture Keys About 7 inches from barcode 40 degrees Scan Picture Key FIGURE 23 Capturing bar codes with LED aimer imager ...

Page 68: ...y rotate the wrist left or wright and pitch by dropping or lifting the wrist Move back or forth from the target to capture the entire object A successful scan is followed by a beeping sound The HC700 G supports 360 omni directional capture for easy use in daily work The green aiming bar can be positioned at any angle across the bar code symbol Key scanning concepts There are four key concepts rela...

Page 69: ...o be held closer to the bar code while larger bar coded 15 mil require a greater distance from the bar code to the imager Note that when the HC700 G is held closer to the bar code the aiming pattern appears smaller and when held farther from the bar code it appears larger Bar code symbols with dense symbol elements should be read closer to the HC700 G while large bar HC700 G with larger symbol ele...

Page 70: ...get to capture the entire object A successful scan is indicated by sound Bar code types Table 4 lists typical bar code types The table specifies the bar code size and its effective Depth of Focus TABLE 4 lists typical bar code types Bar code type Size Near in Far in Code 39 15 mil 2 1 12 8 Code 39 10 mil 3 2 9 2 Code 39 8 mil 3 5 7 6 UPC 13 mil 100 2 1 13 2 Postnet 4 0 5 9 OCRA 12 point 2 3 9 4 OC...

Page 71: ...700 G 48 Sample bar codes Use the following bar code samples shown in Table 5 to experiment scanning and decoding TABLE 5 Sample bar codes Bar code type Bar code sample UPC A CODE 93 EAN 8 Interleaved 2 of 5 EAN 13 ...

Page 72: ...49 Scanning Barcodes CODE 128 CODABAR USS 128 Code 39 1234567 PLESSEY UCC EAN 128 TABLE 5 Sample bar codes Bar code type Bar code sample ...

Page 73: ...Using the HC700 G 50 INTERLEAVED 2 of 5 2 of 5 CODABAR PDF417 Datamatrix TABLE 5 Sample bar codes Bar code type Bar code sample ...

Page 74: ...monstrate appropriate signature capture 1 Run the Bcr bar code reader application by tapping Start Menu Programs Sample Applications ImagerSample 2 To demonstrate a signature capture print and use the Signature Capture Form see Figure 26 3 Hold the HC700 G 6 to 9 inches from the form so that the signature and the bar code are in the imager s field of view 4 Tap the Get Signature Icon on the toolba...

Page 75: ...ication and the signature image is displayed on the screen Both the sound indication and image must appear to indicate a successful scan The software will automati cally correct for slight amounts of misalignment of the scanned form Assuring High Quality Image Capture To assure optimal quality of the captured image use black or blue pen with a stroke thickness of at least 10 mil a medium tip pen w...

Page 76: ...mage presented on the screen generally shows with lower quality than the one stored on the HC700 G and sent over to the server Save picture in memory After an image had been captured you may want to save it directly in the memory 1 From the program tool bar tap File Save As Options 2 Type the name of picture select the location Main memory RAMDISK Storage card folder and picture file format 3 Tap ...

Page 77: ... Scan Picture keys and adjust your position to place the emitted red pattern at the target Note When adjusting your position you may rotate the wrist left or wright and pitch by dropping or lifting the wrist Move back or forth from the target to capture the entire object A successful scan is followed by a beeping sound Aim the Laser pattern at the barcode Scan Picture Keys About 7 inches from barc...

Page 78: ... The HC700 G supports 360 omni directional capture for easy use in daily work The aiming pattern can be positioned at any angle across the barcode symbol see Figure 32 FIGURE 32 Laser Aimer Imager Barcode Capture Positions ...

Page 79: ... the battery before using the HC700 G for the first time 1 Insert the battery bottom end first into the battery compartment 2 Carefully press the battery top downward until it clicks and locks in place 3 Place the HC700 G inside the cradle the Status LED inside the Power button shows steady red Charge the battery until the status LED shows steady green The HC700 G cradle charges the battery most e...

Page 80: ...p as a message at the bottom of the screen see Figure 33 However to view the accurate power level tap Start Menu Settings System Power The status of the remaining battery power will show as a bar see Figure 34 Battery Power Low FIGURE 33 Status icon of remaining Battery Power Battery Power Very Low Sufficient Battery Power FIGURE 34 Remaining Battery Power Bar ...

Page 81: ...ce batteries without losing information stored in its memory To avoid losing data stored in the memory a charged battery must be installed within 30 minutes To replace a battery perform the following steps 1 Make sure that the HC700 G is powered off See Turning Off on page 28 2 Remove the HC700 G hand strap 3 Press the battery snap on the battery see Figure 35 and pull away the battery from the HC...

Page 82: ...00 G should not be disposed of in a fire To prevent injury or burns USE ONLY SPECIFIED BATTERIES AND CHARGERS RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DO NOT DISPOSE OF ANY BATTERIES IN FIRE AS THEY MAY EXPLODE DO NOT PUNCTURE OR ALLOW METAL TO CONTACT THE BATTERY CONTACTS DO NOT DISPOSE OF IN WATER DO NOT DISASSEMBLE FIGURE 35 Battery Installation and Removal Hand strap Batte...

Page 83: ... battery must be stored in a dry location Optimal storage temperature is 68 F 20 C Extending Battery Life Battery performance depends on many factors including the temperature at which you operate your handheld computer the features and or settings you select and use peripherals attached to the computer and other application usage patterns Batteries are expendable parts and gradually wear down and...

Page 84: ... by installing a single file To update the software system perform the following steps 1 Connect the HC700 G to your PC using ActiveSync 2 Copy the xip bin binary file from your PC to the IPSM folder located on the non volatile memory 3 Double tap on xip bin file with update 4 Select the file in System Update Utility window and tap the Program Selected Files button 5 Follow the instructions shown ...

Page 85: ...ilable on a miniSD storage card that is inserted into your HC700 G 1 Tap Start Settings System tab Memory 2 Tap the Storage Card tab Automatically save files on a storage card In the Word Mobile Excel Mobile and Notes programs you may find it helpful to save all new documents notes and workbooks you create directly on a storage card 1 From the program file list tap Menu Tools Options 2 With a stor...

Page 86: ...Before using the HC700 G as a phone make sure that your HC700 G is equipped with a SIM Subscriber Identity Module card SIM card is a small smart card that fits inside the HC700 G The SIM card holds the personalized information about its user including the network activation and even phone book entries Before installing the SIM Card turn off the HC700 G disconnect the hand strap and remove the batt...

Page 87: ...sing the Phone 64 5 Lower the SIM card holder and press downward to lock the SIM card holder 6 Close the SIM card door install the battery 7 Perform Cold Reset FIGURE 36 SIM Card Installation 4 5 6 3 1 2 ...

Page 88: ...igure 37 2 Tap Wireless Manager to start the Wireless Manager Application see Figure 38 3 Tap on the required wireless connection to turn on off the corresponding radio Tap All to turn on off all wireless radios Important The Wireless LAN Wi Fi and Phone radios cannot be operated simultaneously Therefor when tapping All see Figure 38 the default configuration turns on the GSM and Bluetooth radios ...

Page 89: ...emonstrates a signal quality and register to your GSM network Starting the Phone Application The Phone application can be started by one of the following methods 1 Pressing the TAB key Important the TAB key starts the Phone application only in Alphabetic keypad mode use the SHIFT to toggle Alphabetic Numeric keypad Once the Phone application appears on the screen press the SHIFT key to enable the ...

Page 90: ...ing a call To quickly switch back to Phone press TALK or tap Start Menu Phone Press END to end the call When someone who isn t in your list of contacts calls you you can create a contact during the call or from Call History by tapping Menu Save to Contacts Emergency Call Your service provider programs one or more emergency phone numbers such as 911 or 112 which you can call Note Emergency numbers ...

Page 91: ... card installed you will see the following prompt Unknown SIM status Only emergency call can be made without a PIN Dial again the emergency number and than tap Talk to call emergency Change network settings 1 Tap Start Menu Settings 2 Tap Phone Network tab You can view available wireless networks determine the order in which your phone accesses another network if the current one is unavailable spe...

Page 92: ...d tap Menu Options Change the ringer volume As you move between loud and quiet environments throughout your day you may want to change the ringer volume to suit your situation 1 Tap 2 Under move the slider to the desired volume level Tips Select On Vibrate or Off to quickly change both the ringer and system volume settings You can also press the VOLUME control on your device to quickly change both...

Page 93: ...se Tip to use custom wav mid or wma files as ring tones use ActiveSync on your PC to copy the file to the Windows Rings folder on your device Then select the sound from the Ring tone list For more information on copying files to your device see ActiveSync Help on your PC ...

Page 94: ...on Change services settings 1 Tap Start Menu Settings 2 Tap Phone Services tab You can access and configure settings for the phone services you subscribed to through your wireless service provider For example you may want to block certain types of incoming and or outgoing calls forward incoming calls to a different phone number based on your situation be notified of incoming calls when you re alre...

Page 95: ...Phone keypad tap Menu Options 5 Enter the voice mail or text message phone number in the appropriate box Create a speed dial entry You can create speed dials for frequently called phone numbers so you can dial a number with a single tap Speed dials can only be created for numbers stored in Contacts 1 Tap Start Menu Phone Speed Dial see Figure 43 2 Tap Menu New 3 Tap a contact 4 Tap the phone numbe...

Page 96: ...t to the contact you want to call To dial a two digit speed dial number on the Phone keypad tap the first digit and then tap and hold the second digit Make a conference call You can create a phone session between yourself and two or more other parties 1 From the Phone keypad dial the first number 2 Tap Hold 3 Dial the second number 4 Tap Menu Conference 5 To add another party tap Hold dial the num...

Page 97: ...nd duration of a call tap the white area of the call s entry Manually select a network There may be times when you want to manually select a different wireless network to use For example you may want to control costs by knowing when connectivity for your current selected network is unavailable From the Phone keypad tap Menu Options Network tab In the Network selection list tap Manual and select th...

Page 98: ...the Network selection list tap Automatic Take notes during a call To create a note during a call tap Note and enter your note Tip To access a note you created during a call in the Call History list tap and hold the name or number for the phone call entry containing the note and tap View Display Caller ID You can provide a way for people to know your identity when you are calling them 1 From the Ph...

Page 99: ...when your phone is turned off or you are unreachable 6 Select the Busy check box to forward calls only when the line is busy 7 Select the No answer check box to forward calls only when you can t answer your phone Use Call Waiting Call Waiting notifies you of incoming calls when you are already in a phone session 1 From the Phone keypad tap Menu Options Services tab 2 Tap Call Waiting Get Settings ...

Page 100: ... available to you 1 From the Phone keypad tap Menu Options Network tab 2 Under Network selection select Manual The list of available networks is displayed Put a call on hold During a call you can put the call on hold so you can call another number or answer an incoming call If you have more than one call on the line you can move from one call to the other To put a call on hold tap Hold To move fro...

Page 101: ...Get Settings 3 Select Enable fixed dialing 4 To add a number to the list tap Menu Add 5 In Add or change the number pattern enter the phone number or area code you want to be restricted and tap Done 6 Repeat steps 4 and 5 to add more numbers and tap Done twice when you are finished 7 Enter PIN2 and tap Done Add a network If you don t see the network you want in the list of preferred networks you c...

Page 102: ...79 6 Select Add a network from the list if you don t know the code of the network and select a network from the list 7 Tap OK ...

Page 103: ...Using the Phone 80 ...

Page 104: ...G is within active Wireless LAN coverage Note that in Flight Mode Wireless LAN is turned off 1 Tap Start Menu Settings System tab see Figure 45 2 Tap Wireless LAN Power icon 3 Press the On button to turn on the Wireless LAN radio FIGURE 44 Turning On Off the Wireless LAN radio ...

Page 105: ...eless Manager 3 Do one of the following Tap the button for a desired wireless connection type such as Bluetooth or Phone to turn it off If it is already turned off the button is a lighter color and displays an icon marked with an X Tap All to turn all wireless power on or off available only when more than one wireless type exists on your device Note To change settings for one of the displayed wire...

Page 106: ...rds instead of Wi Fi 3 The connection is started automatically when you begin using a program that requires an Internet connection For example when you start Internet Explorer Mobile to browse the Internet your device connects automatically To manually start the connection you set up in step 2 do one of the following In the modem connections list tap and hold the connection and tap Connect On the ...

Page 107: ...For example when you start Internet Explorer Mobile to browse the Internet your device connects automatically To manually start the connection you set up in step 2 do one of the following In the modem connections list tap and hold the connection and tap Connect On the Wireless tab tap the connection name and tap Connect Tip To delete a connection tap and hold the connection you want to remove and ...

Page 108: ...ptions 3 Tap Add new URL 4 In Work URL enter the intranet URL Tip If you use many URLs that share the same root company name you can avoid entering them individually by entering companyname com Change an intranet URL 1 Tap Start Settings Connections tab 2 Tap Connections Advanced tab Exceptions 3 Tap the intranet URL exception you want to change and make the desired changes Tip To delete a work UR...

Page 109: ...net rather than the company s intranet To connect to such intranet URLs they need to be entered as Work URL Exceptions To see if your network administrator has already entered your company s intranet URL do the following 1 Tap Start Settings Connections tab 2 Tap Connections Advanced tab Exceptions 3 If you do not see your company s URL listed tap Add new URL and create a new URL exception To view...

Page 110: ...a pulse phone line select the Pulse dialing check box Most phone lines are tone 7 To automatically disable call waiting select the Disable call waiting check box Then tap the appropriate number sequence in the list or enter a new sequence Tip To change how the number is dialed tap Dialing Patterns For example enter dialing patterns that will set your device to always dial the number as long distan...

Page 111: ...G Make an international call when using a GSM network phone the plus sign is used to indicate that you are about to make an international call rather than entering the international access number for the country you are in plus sign Insert a pause typically 2 seconds comma Wait for a credit card tone dollar sign Wait for a second tone typically used after W Tone dial the numbers that follow T Puls...

Page 112: ...e network to which the network card connects 1 Tap Start Settings Connections Wi Fi Network Adapters tab 2 In the My network card connects to list select Internet or Work When connecting to a private network such as a corporate network at work select Work When connecting to your ISP at home select Internet Change server settings You should not need to change these settings unless your server doesn...

Page 113: ...eeded 1 To manually enter information tap Start Settings Connections tab Wi Fi Wireless tab 2 In Wireless networks select the network you want to configure 3 For increased security tap 802 1x tab Use IEEE 802 1x network access control Then select the appropriate EAP type Select networks You should not need to change these settings Contact your ISP or network administrator before attempting to make...

Page 114: ... of a network access point select the This is a device to device ad hoc connection check box Log on to network services Before you begin obtain the following information from your network administrator user name password and domain Some certificates do not require a password 1 Enter your user name password and domain 2 To save your password so that you will not be prompted each time you connect se...

Page 115: ...tly as you travel you can create dialing rules to avoid creating multiple modem connections for the same phone number Configure advanced proxy settings 1 Tap Start Settings Connections tab Connections 2 Tap Edit my proxy server If a proxy server has not been set up tap Set up my proxy server 3 Tap Advanced 4 Select a proxy server type 5 For the appropriate server type enter the proxy server name a...

Page 116: ...twork card that is compatible with your device Before you begin obtain the following information from your network administrator user name password and domain name Depending on your network you may need proxy server or VPN connection settings 1 Insert the network card into your device 2 The first time you insert the card Network Settings will appear automatically so that you can con figure the net...

Page 117: ...tap Set up my proxy server 3 On the Proxy Settings tab select the This network connects to the Internet and This network uses a proxy server to connect to the Internet check boxes 4 If necessary in the Proxy server box enter the proxy server name 5 Tap Advanced WAP 6 In the Server box enter the WAP gateway server name Under Port enter the port number The most common WAP port number is 9201 7 Enter...

Page 118: ... and tap Settings 3 Select the This network connects to the Internet and This network uses a proxy server to con nect to the Internet check boxes 4 In the Proxy server box enter the proxy server name 5 To change such settings as port number or proxy server type tap Advanced and change desired set tings Tips To manually start a connection tap and hold the connection and tap Connect To delete a conn...

Page 119: ...efix must often be dialed or an area code is needed To avoid creating a new modem connection for every environment set dialing rules for the locations from which you connect often Three dialing locations Home Mobile and Work have been created for you and you can create more If a connection cannot be made your device will give you an opportunity to change the dialing location 1 Tap Start Settings C...

Page 120: ...rk Network tap Manage existing connections 3 Tap the General tab 4 Enter a name for the settings group Set up an automatic choice for connections If you have already created more than one connection you can set up your device to connect to the best available connection automatically 1 Tap Start Settings Connections tab Connections 2 Under My ISP or My Work Network tap Manage existing connections 3...

Page 121: ...Wireless LAN Connection 98 ...

Page 122: ...information to a device in a different room as long as it s within range You can use Bluetooth as follows Beam information such as files appointments tasks and contact cards between your HC700 G and other devices that have Bluetooth capabilities Create a connection between your HC700 G and a Bluetooth enabled phone Once you connect to another device or computer using Bluetooth you can locate and u...

Page 123: ...able Disable icon note that the default state of the Bluetooth radio is turned on 3 Press the OK button to turn on the Bluetooth radio Overview of Bluetooth partnerships A partnership is a relationship that you create between your device and another device with Bluetooth capabilities to help exchange information in a secure manner Creating a partnership involves entering the same Bluetooth passcod...

Page 124: ...ive the partnership a more meaningful name change the name of the device in Name 5 Tap Finish Use a Bluetooth phone as a modem If your device has no integrated phone capability you can use another phone that has Bluetooth as a modem for your device to browse the Internet or to transfer other information To do this you create a Bluetooth modem connection on your device and then send information to ...

Page 125: ... tap Finish Create a Bluetooth partnership You can create a partnership between your HC700 G and another device that has Bluetooth capabilities Once you do this the devices must have Bluetooth turned on but don t need to be visible for you to beam information between the two devices 1 Ensure that the two devices are turned on visible and within close range 2 Tap Start Settings Connections tab 3 Ta...

Page 126: ...check box and then select the Make this device visible to other devices check box Tip If you no longer want your HC700 G to be visible clear the Make this device visible to other devices check box Receive a Bluetooth beam Your HC700 G will not detect and notify you of incoming infrared IR and Bluetooth beams unless you set it up to do this 1 Tap Start Settings Connections tab Beam 2 Select the Rec...

Page 127: ...Set up a Bluetooth enabled headset You can use a Bluetooth enabled headset or other Bluetooth enabled hands free device such as a car kit with your HC700 G when you create a Bluetooth partnership between your HC700 G and the Bluetooth headset 1 Make sure that the two devices are turned on and within close range and that the Bluetooth enabled hands free device is visible 2 Tap Start Settings Connec...

Page 128: ...00 G is currently connected to the other device via Bluetooth 2 Tap Start Settings Connections tab 3 Tap Bluetooth COM Ports tab 4 Tap New Incoming Port 5 Select a numbered COM port from the list 6 If the port cannot be created it is in use Select a different numbered port 7 To use this COM port to communicate only with devices with which your HC700 G has a Blue tooth partnership select the Secure...

Page 129: ...oming COM port You have a Bluetooth enabled GPS receiver and your HC700 G has a GPS tracking program that expects to receive GPS data over a serial COM port You can create a Bluetooth partnership with the Bluetooth enabled GPS receiver and then set up an incoming COM port for example COM 8 The GPS program can then send data to COM 8 which reaches the GPS receiver Even if both your HC700 G and anot...

Page 130: ...the ability to install and uninstall mobile device applications First time connection In order to enable USB communication with your host PC Microsoft ActiveSync program must be installed on your PC The HC700 G is provided with the ActiveSync program installed However the program can be obtained from Microsoft web site To learn more about the most up to date version of the ActiveSync and its opera...

Page 131: ...ill become green and a Partnership window will appear follow the instructions shown on the screen to set partnership The USB connection icon will appear at the button of the HC700 G screen When the cradle remains connected to the PC removing the HC700 G from the cradle and docking it again triggers the ActiveSync program To explore the HC700 G from your PC perform the following 1 Run the Desktop E...

Page 132: ...ble type is set automatically You can manually change the connection settings as described below The next time you connect your HC700 G to the PC this new setting will be used 1 Tap Start Programs ActiveSync 2 Tap Menu Connections 3 Under Synchronize all PCs using this connection select a baud or cable type To sync Do this When you are working or e mail volume is high Select a shorter interval in ...

Page 133: ... when mail volume is high Under Off peak times select As items arrive This can be more cost efficient than synchronizing on a regular schedule when mail volume is low Tip To set the days and hours that make up your peak and off peak times tap Adjust peak times to fit your schedule Synchronize directly with Exchange Server You can sync directly with Exchange Server using a connection to either a wi...

Page 134: ...uters The result All of the contacts and calendar appointments that were on C1 are now also on C2 All of the contacts and calendar appointments that were on C2 are now also on C1 All of the contacts and calendar appointments from both computers are on your HC700 G Note Outlook e mail can be synchronized with only one computer Change which information is synchronized 1 In ActiveSync on the HC700 G ...

Page 135: ...created on the desktop of your PC Place all files you want to synchronize with the HC700 G in this folder Password protected files cannot be synchronized All Word Mobile files Excel Mobile files and any pwi Notes files stored in the My Documents folder and its subfolders are synchronized with the PC For more information on synchronization or file conversion see ActiveSync Help on the PC Notes Ther...

Page 136: ...tlook e mail synchronization or changing synchronization settings see ActiveSync Help on the PC or tap Contents Tip Text messages are not received via synchronization Instead they are sent to your HC700 G via your service provider Synchronize a favorite link You can synchronize the Internet Explorer favorites on your PC with your HC700 G so you can use them with Internet Explorer Mobile as well 1 ...

Page 137: ...e is protected from being viewed by anyone other then the intended recipient select the Encrypt all outgoing e mail messages check box 7 Tap Choose Certificate to select a certificate for signing or encrypting outgoing e mail messages You can select certificates to sign or encrypt e mail messages individually if you do not choose to sign or encrypt all outgoing e mail Note Synchronizing e mail usi...

Page 138: ... order one at a time until one works for you For more detailed information go to the troubleshooting page on the Windows Mobile Web site http go microsoft com fwlink linkid 56375 clcid 0x409 1 Disconnect and then reconnect the HC700 G 2 Disconnect the HC700 G restart the HC700 G and then reconnect the HC700 G 3 Disconnect the HC700 G restart the PC and then reconnect the HC700 G 4 Do the following...

Page 139: ...net Connections then open Network Connections Right click the local area connection created by ActiveSync and click Properties In the Connect using box Windows Mobile based HC700 G is displayed In This connection uses the following items select every check box to select all protocols Reconnect the HC700 G ...

Page 140: ... unit Table 7 lists the diagnostics application tests TABLE 7 HC700 G Diagnostics Application tests Test Name What does it do Config Provides summery of the HC700 G software version hardware platform and memory Memory Provides Flash and RAM memory size test This Memory test is performed and logged during boot up time Screen Provides screen color and backlight test Keyboard Checks the response of e...

Page 141: ...e test also requires basic understanding of how to create Bluetooth partnership with other devices See Bluetooth Connection on page 99 Before performing the remote communication test turn on the Bluetooth radio in your HC700 G See Turning the Bluetooth radio On Off on page 100 Audio Perform audio system test by playing a sound file Reset Perform Cold or Warm reset and get rest type verification fr...

Page 142: ... wish to exit a test without marking the test as Pass or Fail the incomplete sign will be shown next to that test All signs will be removed if you exit the Diagnostic application Test status sign will be added next to each test on the main window of the Diagnostic application The right hand side of the screen provides a summery of the diagnostics results To exit the Diagnostic Application press th...

Page 143: ...Verify that the HC700 G Cradle LED is On and charge for 4 hours HC700 G battery contacts are not clean Clean the battery contacts see Cleaning on page 122 Battery temperature is out of range Status LED flashes amber Ensure that the battery temperature is within range refer to If battery remains hot replace battery defective battery Defective battery Replace battery HC700 G does not detect scan inp...

Page 144: ...still does not respond perform Cold Reset see The operating system will re boot in 30 seconds HC700 G randomly shuts off Unclean battery contacts Clean the battery contacts see Cleaning on page 122 Communication failure between HC700 G and HC700 G Cradle HC700 G is not docked properly in the cradle Make sure that the HC700 G is properly docked in the cradle Communication software was incorrectly i...

Page 145: ...C700 G in any location that is extremely dusty damp or wet Battery lifespan depends on usage patterns Used batteries must be charged and removed from the HC700 G before storage Cleaning If the battery contacts screen or surface of the HC700 G become dirty use a soft lint cloth moistened with solution to remove dirt Cleaning Materials To clean the HC700 G use Chemical Pure grade C P Isopropyl Alcoh...

Page 146: ... used to charge the HC700 G The HC700 G cradle is available in four see Figure 51 and eight docking bay versions The communication charger cradle is equipped with an Ethernet port to link the HC700 G to a LAN server The cradle is also equipped with an RS232 serial port to communicate by Dial up modem or directly with a host computer The interfaces of the HC700 G to a cradle is over USB FIGURE 51 4...

Page 147: ...ocked into a cradle bay and connects to a network without manually assigning it a unique IP address Ethernet Mode When the cradle is in DHCP process acquiring IP address for it self and its bays all the green COMM LEDs are blinking in same rate every 0 5 second The LEDs will turn off when the cradle acquires all its IP address This green COMM LEDs may blink again during normal operation if the DHC...

Page 148: ... image When powered the cradle verifies the validity of the Primary image If the Primary image is valid the cradle boots from the Primary image otherwise from the Secondary image If the Secondary image is running the user is notified by the following LED indication every 30 sec onds all green COMM LEDs and all amber Charging LEDs light for 10 seconds and then return to their pervious state When th...

Page 149: ...wer cord of power supply unit to an AC power outlet The AC power outlet should be near as possible to the equipment and should be accessible Note When the power supply unit of the cradle is connected to power all LEDs are turned on for 2 seconds and then turned off to indicated self test mode DC Cable AC Cable FIGURE 52 Charging Communication cradles Cradle Basic Connections Mounting screw Service...

Page 150: ...GE and COMM LEDs flash orange the cradle is in a software update process The LEDs will stop flashing once the software update is completed CHARGE LED Indications Table 9 describes the CHARGE LED indications TABLE 9 Charging Communication cradles CHARGE LED Indications LED Status Description Off Bay is empty Steady red Steady red HC700 G is charging Flashing amber every 0 5 seconds HC700 G temperat...

Page 151: ...HC700 G is ready for operation Alternating red green Defective HC700 G battery Replace HC700 G battery TABLE 10 Charging Communication Cradles COMM LED Indications LED Status Description Off No data communication with HC700 G Flashing green Cradle is attempting to communicate with the server or modem The LEDs will stop flashing once communication is established Steady green HC700 G is communicatin...

Page 152: ...power supply of the cradle from the power outlet immediately and discontinue its use Use of a non recommended attachment to the cradle may result in a risk of fire electric shock or injury to persons Make sure all cords and cables are located so that it will not be stepped on tripped over or subjected to damage or stress Make sure all cords and cables are located so that it will not be stepped on ...

Page 153: ...trical condition The cord size is 18AWG for lengths up to 100 feet and 16AWG for lengths up to 150 feet To reduce the risk of injury charge only batteries installed within the HC700 G The mounting location must allow easy access to the power connector The cradle should be oriented so that users can easily view the indication LEDs and read the bay labels Mounting the Cradle on a Flat Horizontal Sur...

Page 154: ...ws P N 0308390Y64 2 flat washers P N 0487623U10 and 2 spring washers P N 0487623U16 are included Wall mounting screws are not included 133 4 5 25 1 5 8 4 6 25 15 74 16 92 35º 10 94 Power Supply Unit Compartment Note 2 screws 0308390Y64 2 flat washers 0487623U10 and 2 spring washers 0487623U16 are included Wall mounting screws are not included FIGURE 54 Wall mount of 4 bay Charging Communication Cr...

Page 155: ...de Walls to the Wall Mount using 6 screws flat washers and spring washers 2 Secure the Power Supply Unit Compartment to the Wall Mount using 2 screws flat washers and spring washers 3 Position the assembled parts in the rack and secure to the rack using 4 rack mount screws screws are not included 4 Place and secure the cradle to the assembly using 4 screws Wall Mount Power Supply Unit Compartment ...

Page 156: ... fully charges in approximately four hours The HC700 G Status LED indicates the power status of the battery of the HC700 G docked inside the cradle The cradle is equipped with a pass through USB connection that interfaces the HC700 G to a Personal computer Connection can be establish by using Microsoft Activesync program The cradle is equipped with a pass through RS232 serial connection that inter...

Page 157: ... is empty or no power applied to the cradle when a battery is placed in the bay Steady red Fast charging Flashing yellow Battery in pre conditioning charge Battery temperature is out of range charging is stopped Charging resumes when temperature is back within range Steady green Spare battery charging is completed battery is ready for use Alternating red green Defective spare battery replace batte...

Page 158: ...onnector Description Service Port Access door to the service connector Power Inlet AC input voltage range 100 240 VAC 50 60 Hz DC output voltage range 11 4 12 6 VDC DC output current range 0 to 4 16 A AC cord length 6ft 1 8m DC cable length 5ft 1 5m integral to power supply FIGURE 57 Personal Desktop Cradle Connections Service Port DC Cable Serial Port Power Inlet AC Cable USB Port ...

Page 159: ... Port USB Communications Pass Through Connector Type Mini USB AB 5 pin receptacle Max Rate 12Mbps Serial Port RS232 Communications Pass Through Connector Type D type 9 pin male Hand Shake Full handshake passing all terminal RS 232 signals Max Baud Rate 115200bps TABLE 13 Personal Desktop Cradle Connections Connector Description Service Port Access door to the service connector ...

Page 160: ...e Power Adapter the battery first needs to be charged using a cradle Charging Inside the Vehicle Perform the following steps to charge the HC700 G using the Vehicle Power Adapter 1 Press the Release lever and insert a HC700 G with a battery inside into the Adapter Pocket as shown in Figure 58 2 Plug the cigarette lighter adapter into the cigarette lighter receptacle of the vehicle Adapter Pocket R...

Page 161: ... the vehicle has been switched off If power to the cigarette lighter socket does not run through the ignition switch electrical current will not maintain at the HC700 G once the vehicle has been switched off Protection Fuse The adapter is equipped with a protection fuse Use 5 Amp 250V UL approved fast acting fuse To replace a fuse refer to Figure 59 Charging Temperature ADAPTER OPERATING TEMPERATU...

Page 162: ...the following steps 1 Press the Release Lever to release the cradle locking mechanism see Figure 60 2 Insert the HC700 G to the cradle 3 Push the HC700 G to lock the HC700 G in place 4 Verify that the Power LED illuminates The Power LED illumination my take a few seconds 2 3 1 4 FIGURE 60 Docking the HC700 G in the HC700 Vehicle Cradle Before driving ensure that the HC700 G is fully inserted and l...

Page 163: ... Max Rate 12M bps Use USB cable with mini B connector to connect the cradle to a host computer Power Inlet 12VDC power inlet Use power cable with 5 Amp UL approved fast acting fuse RS232 Serial Port Full handshake passing all RS 232 signals Max Baud Rate 115200 bps Use RS232 DTE to DCE cable with a DB9 female connector to connect the cradle to an accessory FIGURE 61 HC700 Vehicle Cradle Connection...

Page 164: ...held computer is properly locked inside the cradle Important the power LED will not illuminate and charging will not resume unless the HC700 G is locked inside the cradle Release Lever Press the Release Lever to unlock and remove the HC700 G from the cradle TABLE 14 Vehicle Power Adapter Components Components Description USB Port USB Communications Pass Through Connector Type Mini USB AB 5 pin rec...

Page 165: ...d only be undertaken by persons who are competent and able to ensure that the complete installation fulfills its regulatory requirements such as EMC Electromagnetic Com patibility Please note that it is the responsibility of the installing party to ensure that the inclusion of mount accessories and connections to the battery system is according to local standards and is not in violation of applica...

Page 166: ... 5 Amp UL approved fast acting fuse Littelfuse 297 005 or equiva lent For continued protection against risk of fire replace only with same type and rating of fuse The power cable must be connected to the vehicle current protection system In order to prevent con tinuous consumption from the vehicle s battery you may route the power cable through the ignition switch Note that the input voltage to th...

Page 167: ...r and the ability to install and uninstall mobile device applications The USB Cable is designed to adapt to the bottom of the HC700 G The Pocket side of the USB cable is connected to the Cradle Interface Connector of the HC700 G At the other end the USB cable connects to the USB port of a personal computer The Release Lever secures the HC700 G inside the Pocket and enables quick connect disconnect...

Page 168: ...e following should be known 1 How to start a Telnet session from your computer 2 The IP address of the Cradle you want to connect The IP address printings can be seen next to the Service port at bottom of the cradle the female RS232 9 pins connector 3 The communication port number of the Cradle used for Telnet connections the default port number is 1236 4 The Cradle administrative password Many of...

Page 169: ... 64 shows an example of invoking a Telnet connection with a Cradle Upon connecting the user is prompted for a password After entering the password the a top level menu is shown see Figure 64 Use this menu to go back to the parent menu or if you are at the top level to terminate the current Telnet session FIGURE 64 Telnet Login Screen ...

Page 170: ...7 Administering the Cradle Using Telnet Select an option from the top level menu by typing in the option number and pressing Enter for example type 1 for the Configuration option FIGURE 65 Top Level Menu ...

Page 171: ...ew value for example 200 and press Enter The menu will be redisplayed with the newly updated information in parentheses next to the item you previously selected Press the Enter key again to return to the option menu When you have made all of the changes for that option press the Enter key again When asked enter Y to confirm and store changes Entering N will discard the changes you have made The Cr...

Page 172: ...r enables to change the system ID of the Cradle Password 1 1 3 This parameter enables to change the Cradle password Modem Dial Timeout 1 1 4 This parameter enables to change the Cradle s modem dial timeout Note This option is not included in cradle version R00 05 00 Date Time Configuration 1 1 5 This parameter enables to set the Cradle date time configuration You can select between manual setting ...

Page 173: ...ts the items that affect the Cradle network configuration and visibility UDP Broadcast Port 1 2 1 This port is the User Datagram Protocol UDP port on which the Cradle listens for broadcast messages and forward them to all the docked HC700 G units The factory default is 702 FIGURE 68 Network Configuration Options ...

Page 174: ...es to set the maximum number of bytes size limit available in the log This value must be a positive integer Rollover 1 3 2 If this property is set to true and the log is full the oldest written events in the log will replaced by the newly written events If false once the log is full new events are discarded Factory default is set to true FIGURE 69 Event Log Configuration Options ...

Page 175: ...interface is available If SNMP start up is disabled the daemon does not start and SNMP would be unavailable Telnet Access Menu 1 5 Menu 1 5 see Figure 71 enables a user to configure the access to the following Telnet interfaces Admin Port 1 5 1 This parameter defines the TCP listener port for connections to the Telnet administrative interface The factory default for this port is 1236 Debug Port 1 ...

Page 176: ...r determines whether the Telnet admin interface is available to users If the value is enabled the interface is available otherwise it is not Note that if the Telnet server is disabled this admin interface not is available regardless of this setting The factory default value is enabled Debug Shell Startup 1 5 5 This parameter determines whether the Telnet runtime debug interface is available to use...

Page 177: ...the event log of the Cradle View Log 2 1 This interface enables you to retrieve the next n log entries from the log where 0 n 10 depending on where you are in the list and how many entries remain This operation enables you to read the log without clearing the entries Figure 73 shows an example of viewing the first 10 events FIGURE 72 Event Log Interaction Menu ...

Page 178: ...e next n log entries from the log where 0 n 10 depending on where you are in the list and how many entries remain This operation is destructive reading the entries clear them from the log Clear Log 2 3 This interface erases all entries from the log FIGURE 73 Event Log Viewing the first 10 events ...

Page 179: ... Bay Charging Communication Cradles 156 2 3 Status Menu Menu 3 see Figure 75 enables to see the current state of the Cradle as a unit or a specific HC700 G bay pocket The following operations are available FIGURE 74 Status Menu ...

Page 180: ...157 Configuring the Cradle Cradle Status 3 1 This operation retrieves the following status information of the unit see Figure 75 FIGURE 75 Cradle Status Information ...

Page 181: ...us 3 2 This operation retrieves current bay pocket status information for the specified HC700 G bay Figure 76 shows this information for pocket number 1 All Pockets Status 3 3 This operation retrieves sequential information of the status of all bays FIGURE 76 HC700 G Bay Status ...

Page 182: ...set the date and time of the Cradle This function is disabled if the cradle is configured to use SNTP The time should be entered in the following format yyyy mm dd hh mm with Four digit year Two digit month Two digit day Two digit hour in 24 hour format Two digit minutes Note that entering seconds is not supported by this interface FIGURE 77 Restart Cradle ...

Page 183: ... log file by using FTP The user will be prompt for the following information Hostname IP address of the host running the FTP server Directory where to put the log file Username Password 2 7 Debug Menu item 7 see Figure 78 enables to debug the cradle using the target shell To Exit from the target shell press logout FIGURE 78 Debug menu ...

Page 184: ...inate the current session select the last option on the top level Telnet menu If you have made changes you will be asked whether or not to save those changes Alternatively you can just close the window any time However in this case any changes that have been made will not be saved ...

Page 185: ...g problem diagnosis Because of the nature of software tracing events cannot be defined in advance as can be done for the error log Software developers must use their judgment to select useful events and associated information for tracing Each trace event includes Time of event Time is relative the number of milliseconds since the Cradle was started Module ID The software module that reported the e...

Page 186: ...n close the window or other user interface through which information is being displayed You can display a menu of options by entering the help command at the Trace prompt This menu does not give the user a list of specific module IDs on which to filter tracing data This is by design If you want to do anything other than receive trace data for all modules either 1 Be in contact with a support perso...

Page 187: ...d is a virtual information database Because SNMP functionality contains three primary elements Management Information Bases MIBs a Manager and an Agent the user must be familiar with the specific SNMP Manager that is located on the host computer of the network The Manager s main role is to poll the Agents for the specific requested information Figure 79 to Figure 81 illustrates a freeware tool cal...

Page 188: ...165 4 Administering the Cradle Using SNMP FIGURE 80 MIBII information ...

Page 189: ... a standard protocol for network device management and to provide interoperability between networked devices SNMP is a management paradigm for system administrators to 1 Configure and monitor network devices 2 Keep track of network performance 3 Diagnose and correct network problems FIGURE 81 MIBII UDP information ...

Page 190: ... cradle Enterprise MIB an enterprise MIB is really accessing data in our system or application How to start a SNMP monitoring with the Cradle 1 Make sure you have a MIB browser tool one can use iReasoning freeware tool 2 The IP address of the Cradle to which you want to connect the IP address can be retrieved from looking at the printings on the Service port female RS232 9 pins 3 Load Cradle custo...

Page 191: ...Charging Communication Cradles 168 Figures 19 20 illustrates connection to cradle and load of cradle custom MIB file using iReasoning MIB browser FIGURE 82 Connection to cradle and load of cradle custom MIB file using iReasoning MIB ...

Page 192: ...4 1 1 The Communication Cradle MIB tree As shown in the Figure 84 CRADLE CUSTOMER MIB currently is consists from 3 nodes configuration status and statistic Each node is divided into a sub tree describes later on FIGURE 83 Cradle Custom MIB load ...

Page 193: ...ration tree General Configuration exposes self test result and number of pockets present on cradle Network Configuration expose IP address subnet mask and gateway address of cradles network configuration Event Log Configuration currently enables get of size of the error log in bytes and whether Roll over should stop when the log is full Telnet Server Configuration currently enables get of Telnet s...

Page 194: ...e This section describes leafs of the general configuration sub tree syntax max access and description of each leaf SelfTest Syntax INTEGER Access read only Description Result of cradle self test PocketNum Syntax INTEGER 1 8 Access read only FIGURE 85 Configuration SNMP sub tree ...

Page 195: ...e syntax max access and description of each leaf IpAddr Syntax IpAddress Access read only Description The IP address is used to define Internet Protocol IP addresses The cradle attempts to use Dynamic Host Configuration Protocol DHCP to obtain this information dynamically SubnetMask Syntax IpAddress Access read only Description The subnet mask for the cradle gwAddr Syntax IpAddress FIGURE 86 Gener...

Page 196: ...guration sub MIB tree This section describes leafs of the event log configuration sub tree syntax max access and description of each leaf eventLogSize Syntax INTEGER Access read only Description The size of the error log in bytes rollover Syntax INTEGER true 1 false 0 Access read only FIGURE 87 Network Configuration SNMP sub tree ...

Page 197: ... the Telnet server configuration sub tree syntax max access and description of each leaf adminPort Syntax INTEGER 0 65535 Access read only Description The TCP port on the Cradle to which connections should be directed in order to perform administration and configuration functions from a Telnet client debugPort Syntax INTEGER 0 65535 Access read only Description The TCP port on the Cradle to which ...

Page 198: ... Choices are enabled or disabled startupAdminShell Syntax DisplayString SIZE 0 10 Access read only Description The Admin Shell startup field Choices are enabled or disabled startupDebugShell Syntax INTEGER Access read only Description The Debug startup field Choices are enabled or disabled FIGURE 89 Telnet Server Configuration SNMP sub tree ...

Page 199: ... its name contains read only accessed attributes attributes that are not configured through the SNMP agent tool Figure 90 shows the 3 sub trees of status tree Cradle status exposes Cradles fix status information such as software version Boot Loader version and more DHCP status exposes DHCP server status information ...

Page 200: ...177 4 Administering the Cradle Using SNMP Pocket status exposes information on the each pocket in Cradle system FIGURE 90 Status SNMP sub tree ...

Page 201: ...scription The Operated system of the cradle swVersion Syntax DisplayString SIZE 0 20 Access read only Description the version of the cradle software image bootloaderVersion Syntax DisplayString SIZE 0 20 Access read only Description The version of the cradle boot loader image commCradleMacAddr Syntax INTEGER Access read only Description The MAC address of the cradle commCradleSerialNo Syntax INTEG...

Page 202: ...e syntax max access and description of each leaf dhcpServerIP Syntax IpAddress Access read only Description This returns the IP address of DHCP server dhcpExpires Syntax DisplayString SIZE 0 24 Access read only Description This returns the DHCP expiration time dhcpPrimaryWins Syntax IpAddress FIGURE 91 Cradle Status SNMP sub tree ...

Page 203: ...cpSecondaryWins Syntax IpAddress Access read only Description This returns the IP address of DHCP secondary Wins server dhcpPrimaryDns Syntax INTEGER Access read only Description This returns the IP address of DHCP primary DNS server dhcpSecondaryDns Syntax IpAddress Access read only Description This returns the IP address of DHCP Secondary DNS server ...

Page 204: ... access and description of each leaf pocketsNum Syntax INTEGER 1 8 Access read only Description The number of bays present on this system cradle pocketInformationTable Syntax SEQUENCE OF PocketEntry Access not accessible Description A list of bay entries The number of entries is given by the value of pocketNums FIGURE 92 Cradle Status DHCP sub tree ...

Page 205: ...s between 1 and the value of pocketNums pocketIP Syntax IpAddress Access read only Description This returns the IP address of bay Terminal DeviceStatus Syntax INTEGER undocking 0 docking 1 usbRecognizedIn 2 pppEstablished 4 connect 8 disconnect 16 pppCanceled 32 usbRecognizedOut 64 Access read only Description This returns the LED status of a bay chargingStatus Syntax INTEGER waitingToCharge 1 cha...

Page 206: ...Syntax Counter Access read only Description The total number of inserted and recognized USB hardware pocketCntOutUsbRecog Syntax Counter Access read only Description The total number of unrecognized USB hardware pocketCntConnect Syntax Counter Access read only Description The total number of connected bays pocketCntDisconnect Syntax Counter Access read only Description The total number of disconne...

Page 207: ...ging Communication Cradles 184 Access read only Description The total number of PPP connections that were established pocketCntPPPCanceled Syntax Counter Access read only Description The total number of PPP connection that were canceled ...

Page 208: ...cated static IP address in the network the cradle bootrom program doesn t support DHCP 3 Set the Host PC LAN interface to static IP 10 10 10 1 4 Start an FTP server on the host where the new image is stored The FTP server must be configured with a user ID and password that your Cradle can use to identify itself 5 Power up the Cradle When you power up the Cradle the boot program starts a two second...

Page 209: ...Administering the 4 and 8 Bay Charging Communication Cradles 186 Pressing will display the help menu as shown in Figure 94 FIGURE 94 Help menu ...

Page 210: ...included in the boot ROMs should be set to ixe0 always processor number A unique target identifier in systems with multiple targets on a backplane the first CPU must be processor number 0 zero host name The name of the host machine to boot from This is the name by which the host is known to the Cradle file name The full pathname of the new Image inet on ethernet e The Internet address of the Cradl...

Page 211: ... period then press Enter To go to previous field enter a then press Enter If you want to quit before completing all the parameters type Ctrl D 5 2 Programming new Image Make sure that the file name parameter is set to the System image bin path To program a new system image type P at the boot prompt The new image will be downloaded to the Cradle over FTP and will be programmed to its flash memory T...

Page 212: ...le Software System Image and Bootrom Figure 96 show the programming process system image update may take few minutes Boot ROM may take up to 1 minute Figure 97 show system package programming FIGURE 96 Image Programming ...

Page 213: ...Administering the 4 and 8 Bay Charging Communication Cradles 190 FIGURE 97 System Package Programming ...

Page 214: ...ing the cradle log File over FTP 1 Connect the cradle Service port to the PC serial port do not use crossed cable 2 Open the Hyper Terminal application on the PC and set the serial port to 9600 no parity no flow control 8 bit 3 Run the FTP server application wftpd32 exe This application can also be found on the cradle Com panion CD shipped with each delivery This application must run on a PC that ...

Page 215: ...assword and verify it by pressing OK Type the directory you want to download the Cradle Log File C Cradle and press Done 5 Go to the PC Hyper Terminal application and type the following command SendLogFile PC FTP Sever IP User Name Password and press Enter Where FIGURE 99 Getting the cradle log File over FTP User Name FIGURE 100 Getting the cradle log File over FTP New Password FIGURE 101 Getting ...

Page 216: ...xample 6 The cradle log file will be copied to the FTP home directory C Cradle The file name is Cradle Serial Number txt 6 3 Getting the cradle log File over debug Serial Port 1 Connect the cradle Service port to the PC serial port do not use crossed cable 2 Open Hyper Terminal application on the PC and set the serial port to 9600 no parity no flow con trol 8 bit 3 Capture the Hyper Terminal data ...

Page 217: ...ollowing command PrintCradleLog and press Enter The cradle log file will be dumped to the Service port and will be captured to a file by the Hyper Terminal application Important Notes 1 The cradle log is lost after cradel power off 2 The cradle log is lost after updating OS 3 Warm reset of the cradle doesn t erase the log ...

Page 218: ...s manual Cradle comes with a working factory configurations installed out of the box as part of the cradle software package The user can edit the default configuration file convert it to a binary file using the MakeConfigBin exe utility and program it to flash in the same way a software image is being programmed The cradle must be restarted in order for the new configuration to be used FIGURE 103 ...

Page 219: ...ndary image is running with this image the user should retry to program the primary image again Each software image has a unique valid tag programmed during image programming it contains start end signature image s checksum and image length The boot loader has 4 cases of boot decision 1 Valid tag of primary image is correct compatibility with image software in this case boot loader boots from prim...

Page 220: ...4 Both valid tag of primary and secondary isn t correct damaged or not existed and primary image isn t reside in the flash in this the boot loader won t loader software image FIGURE 104 Valid Tag of both images are damaged or do not exist ...

Page 221: ...Administering the 4 and 8 Bay Charging Communication Cradles 198 FIGURE 105 Primary image valid boot from primary ...

Page 222: ...199 8 Cradle Double Image Mechanism FIGURE 106 Boot from secondary image since primary image is damaged ...

Page 223: ...Administering the 4 and 8 Bay Charging Communication Cradles 200 ...

Page 224: ...tomer Support call 1 888 877 7023 US domestic 1 847 725 4150 International MOTOROLA and the Stylized M Logo are registered in the U S Patent and Trademark Office All other product or service names are the property of their respective owners Motorola Inc 2007 6802983C30 A 6802981C55 ...

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