Memjet Quadient Rena MACH 6, User Manual

Page: 42 / 132

SECTION 3
OPERATING PRINTER
38
C
Correcting Misfeeds and Jams in Printer
Misfeeds (media feed hesitations, double feeds and overlapping media) can commonly be corrected by readjusting
the Sheet Separators, checking/adjusting Media Thickness setting and verifying that the Print Platen & Drip Tray
assembly is properly installed. If separators are worn they may need to be replaced. See
“Replacing Sheet
Separators” .
If the printer detects a hesitation in media feed it will stop and display “Paperpath_Feed_Timeout”.
If the printer detects a jam, it will stop and display “Paperpath_PaperJam”.
Some possible causes for misfeeds and jams are:
1. Improper printer setup, such as improper adjustment of sheet separation or media thickness.
2. Media that does not meet printer specifications.
3. Damaged media, such as dog-eared ( turned down corners ).
4. Media that is not stiff enough may not be usable. Media that meets Postal stiffness requirements for
automated feeding is acceptable in Printer.
5. Envelopes caught under flap of another envelope or stick to one another.
Removing Jammed or Misfed Media
Clearing a jam or misfeed depends on where it occurred.
Feed Section:
Loosen Sheet Separators and remove media.
Tip: If media made it under the first set of pressure rollers it will be
difficult to remove. In this case use the “Not a Physical Jam” procedure
outlined below.
Print Area or Exit Area:
Not a Physical Jam. Use this porcedure if you are sure
nothing is physically obstructing the paper path.
1. From Touchscreen, tap “Menu” and then tap
“Setup” from the drop-down list.
2. Tap “Run Path” . This will clear the media from
the paperpath without feeding more media.
3. Tap “ Stop Path ”.
4. Tap “ Menu ”, “ Job ” then “Clear Error” .
5. Tap “Resume” to continue printing.
Physical Jam. Use this procedure if there is a physical jam
or if you are not sure if the paper path is obstructed or not.
1. Open Ink Tank Door .
2. Pull/release Clamshell Latch [A] toward you to
release and swing open the Clamshell [B] .
3. Open Exit Transport Cover [C] .
4. Remove media.
5. Carefully lower/latch the Clamshell .
6. Close Exit Transport Cover.
7. Close Ink Tank Door.
8. From Touchscreen , tap “ Menu ” and then tap “ Job ” from the
drop-down menu. Then tap “Clear Error” .
9. Tap “Resume” to continue printing.