SECTION 5
TROUBLESHOOTING
98
Ink Tank(s)
NOTICE:
To avoid problems caused by an Ink Channel (ink tube) running dry; the Ink Tank will be flagged as
“Out” before it is totally dry. Therefore, it is common for a small amount of ink to be left within the Ink Tank when
the “Out” condition is reached.
CONDITION
PROBLEM
SOLUTION
Installed New Ink Tank and
shortly after the related Ink
Channel (color) stopped
printing and or the related
color tube went empty.
CAUTION!
Do NOT
continue printing in this
condition. Damage to the
Printhead will result.
One or more of the “septum
needles” didn’t fully puncture the
septum seals on the new Ink Tank.
Defective Ink Tank.
Try removing and re-installing
the Tank. See “Install Ink
Tanks”.
Replace defective Ink Tank.
Please contact your support
representative to report issue.
Ink Level status is displayed
as “Out”, but there is still
plenty of ink in the Tank.
System Status is displaying
“Ink_Out_X”
(X = color or multiple)
Visible ink level sensor does not
see the presence of ink in the Tank
or the printer has calculated that it
has used 250 ml of ink from the
Tank.
Printer is not on a stable, level
surface; causing ink level sensor to
give a premature “Out” condition.
Clean prism on Tank. See
section titled “Cleaning Ink
Tank Contacts & Prism”.
Place printer on stable, level
surface.
Replace Ink Tank.
Ink Level status was
displaying 2% or more and
then it suddenly changed to
“Out”.
System Status is displaying
“
Ink_Out_X
”
(X = color or multiple)
Visible ink level sensor does not
see the presence of ink in the Tank.
Printer is not on a stable, level
surface; causing ink level sensor to
give a premature “Out” condition.
Tank is Empty.
Clean prism on Tank. See
section titled “Cleaning Ink
Tank Contacts & Prism”.
Place printer on stable, level
surface.
Replace Ink Tank.
NOTE
: Although the system
is very good at estimating ink
usage, it will never be perfect.
To help improve Ink Level
estimation accuracy; make
sure the firmware is up-to-date
and try to minimize de-
priming/re-priming system,
manually cleaning printhead.
Installed New Ink Tank and
Ink Level status is displayed
as “?”.
System Status is displaying
“
Cartridge_Missing_X
”
(X = color or multiple)
Poor connection between Ink Tank
(QA Chip contacts) and printer.
Un-authorized Ink Tank installed.
Defective Ink Tank.
Clean contacts. See section
titled “Cleaning Ink Tank
Contacts & Prism”.
Purchase/install Authorized
Tank.
Replace defective Ink Tank.
Please contact your support
representative to report issue.
Summary of Contents for Quadient Rena MACH 6
Page 1: ...Digital Color Inkjet Printer MACH 6 User Guide...
Page 131: ......
Page 132: ...2 1 2020 Quadient April 9 2020...
