SECTION 5
TROUBLESHOOTING
99
The Printhead Cartridge (continued)
CONDITION
PROBLEM
SOLUTION
System will not prime the
printhead after installing
Printhead Cartridge
(During the priming process
one or more of the ink color
tubes are not filling with ink.)
Printhead nozzles dry (air pulled
through nozzles; not allowing
system to create vacuum)
Capping station not making good
seal against the printhead.
Pinched/kinked ink tube(s)
Ink Tanks may not have enough ink
in them to prime system..
Ink Tank Issue
Toolbox displays …Low_Ink or
Ink_Out… message.
Toolbox displays Ink_Error
Printhead ink channel(s) are clogged
Toolbox displays Ink Valve Error.
Damaged Ink Coupling (revolver)
Wet the Printhead nozzles
using distilled water and a
wet, lint-free cloth.
Check for obstruction. Is the
Head Media Guide in the
way? Try removing it.
Check ink tubes. Is the
Antistatic Brush Assy
pinching tubes?
Replace Ink Tank(s).
Replace the Printhead.
Contact Service Support.
Ink leaking from the
printhead nozzles
Table is not level.
Excessive back-pressure within ink
system; caused by print engine being
powered-down when not in use.
Wicking material, inside capping
station, is making contact with the
printhead nozzles.
Opening in ink system; allowing
loss of vacuum.
Manually clean printhead.
Make sure table, that printer
is placed on, is sturdy and
level.
Allow print engine to remain
powered-up, when not in use,
so it can routinely cycle the
pinch valve to equalize back-
pressure in the system.
Replace the capping station
or the entire service station.
Install missing Ink Tanks.
Verify that Ink Tank Latches
are fully closed and locked.
Clean Ink Couplings.
Verify that Printhead Latch
is fully closed and locked.
Contact Service Support.
Summary of Contents for MACH X
Page 124: ......
Page 125: ...Copyright 2015 NEOPOST USA...
