SECTION 5
TROUBLESHOOTING
107
Toolbox System Status Messages (continued)
Displayed, in
red
, in the MC Series Toolbox utility.
SYSTEM STATUS
PROBLEM
SOLUTION
[Crit 63 03-phead offline
cancelpage restart]
Dirty Printhead contacts.
Printhead or Pen Board
fault.
Eject Printhead and inspect/clean
contacts.
Replace Printhead
Call for Service Support.
System Status: ONLINE
Reason: Uncapped printhead
or clamshell open
Service Station was just
ejected (using Eject
Service Station button).
Re-install the Service Station (as
outlined in this manual)
WARNING!
Please be sure to open the
Clamshell before you eject the service
station.
PRINTHEAD_MISSING
Printer is still initializing
or some other issue is
keeping it from fully
initializing.
If printer was just powered on, or
printhead was just installed; wait a few
minutes, error should clear by itself.
PRINTHEAD_MISSINGQA
No printhead installed or
printhead not making
proper connections or
not being recognized.
Install Printhead Cartridge.
Remove printhead and check/clean
contacts; then reinstall printhead.
Replace printhead. Refer the
appropriate sections in this manual for
removing and installing the printhead
cartridge.
Call for Service Support.
PRINTHEAD_MISSINGQA
Printhead Missing and
one or more of the Ink
Tanks are also missing.
Install Ink Tanks and then install
Printhead Cartridge; as outlined in this
manual.
Summary of Contents for MACH X
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