SECTION 5
TROUBLESHOOTING
97
The Ink Tank(s)
CONDITION
PROBLEM
SOLUTION
Installed New Ink Tank and
shortly after the related Ink
Channel (color) stopped
printing and or the related
color tube went empty.
CAUTION!
Do NOT
continue printing in this
condition. Damage to the
Printhead will result.
One or more of the “septum
needles” didn’t fully puncture the
septum seal on the new Ink Tank.
Defective Ink Tank. Septum seal is
not being punctured by needle.
Try removing and re-
installing the Tank. See
“Installing The Ink Tanks”.
Replace defective Ink Tank.
Please contact your support
representative to report issue.
Ink Level status is
displayed as “Out”,
but there is still ink in
the Tank.
Toolbox System Status
is displaying “Ink_Out_X”
(X = color or multiple)
Visible ink level sensor does not see
the presence of ink in the Tank.
Printer is not on a stable, level
surface; causing ink level sensor to
give a premature “Out” condition.
QA Chip on Tank may have been
corrupted; due to improper
removal/install.
Inaccurate estimation
Clean prism on Tank. See
section titled “Cleaning Ink
Tank Contacts & Prism”.
Place printer on stable, level
surface.
Replace Ink Tank.
To avoid damaging
additional Ink Tanks, please
see section titled “Replacing
The Ink Tanks”.
To help improve Ink Level
estimation accuracy; make
sure the firmware is up-to-
date and try to minimize
manual cleaning printhead.
Ink Level status is
displayed as “0%”,
but there is still ink in
the Tank.
Toolbox System Status is
displaying “Ink_Out_X”
(X = color or multiple)
System has calculated that 250 ml of
ink has been used from this Tank.
Note:
To avoid problems that can be
caused by an Ink Channel running
out of ink; the Tank should be
flagged as “Out” or “0%” before it is
totally dry. Ink Tanks are overfilled
by a small percentage to compensate
for this stranded ink.
QA Chip on Tank may have been
corrupted; due to improper
removal/install.
To help improve Ink Level
estimation accuracy; make
sure the firmware is up-to-
date and try to minimize de-
priming/re-priming system.
Replace Ink Tank.
Please see section titled
“Replacing The Ink Tanks”.
Ink Level status is
displayed as “?”.
Toolbox System Status
is displaying
“Tank_Missing_X”
(X = color or multiple)
Poor connection between QA Chip
contacts and printer.
Un-authorized Ink Tank installed.
QA Chip on Tank may have been
corrupted; due to improper
removal/install.
Clean contacts. See section
titled “Cleaning Ink Tank
Contacts & Prism”.
Purchase/install Authorized
Tank.
Replace Ink Tank.
To avoid damaging
additional Ink Tanks, please
see section titled “Replacing
The Ink Tanks”.
Summary of Contents for MACH X
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