Memjet MACH X, Operator'S Manual

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SECTION 5
TROUBLESHOOTING
104
Errors and Warnings
Printer Alert Window Messages
Messages sent from the driver and displayed on PC screen
in a small popup window.
MESSAGE SOLUTION
Cleaning in Progress Wait until the message disappears. The printer will start printing your job
once the cleaning process has completed.
Incompatible Printhead Remove and re-insert your printhead cartridge. Replace printhead. Printhead
cartridges must be purchased from authorized supplier for this printer model.
Incorrect … Ink Tank Replace Ink Tank. Ink Tanks must be purchased from authorized supplier for
this printer model.
…. Ink Low
Example: Black Ink Low
Reorder Ink
…. Out of Ink
Example: Cyan Ink Out
Replace empty Ink Tank
Load Paper
Out of Paper. Load paper into printer and press the LOAD/FEED button.
Mechanical Jam Check for and remove obstruction, then press RESUME button.
Check/Clean sensors. If problem persists contact technical support.
Missing Printhead
Remove printhead cartridge. Check/clean electrical contacts. Reinsert
printhead. Replace printhead. If problem persists contact technical support.
Multiple Inks Low Reorder Ink
Multiple Ink Tanks Out
Replace empty Ink Tanks
Multiple Ink Tanks are
missing Insert missing Ink Tanks.
Clean electrical contacts and re-seat Ink Tanks.
Multiple Unauthorized
Ink Tanks
Remove and re-insert Ink Tank. Replace Ink Tank. Ink Tanks must be
purchased from authorized supplier for this printer model.
Paper Jam Remove jammed media. Check for proper feed setup, then press RESUME
button.
Check/Clean sensors. If problem persists contact technical support.
Printhead Latch Open Ensure printhead cartridge has been inserted properly then closer the
printhead latch so it locks.
Print Zone Assembly
(Clamshell) Open
Check to be sure the Clamshell is completely closed and latched. Make sure
Print Engine Latches are secure.
The … Ink Tank is
missing Insert missing Ink Tank.
Clean electrical contacts and re-seat Ink Tank.
Unauthorized … Ink
Tank Installed Ink Tanks must be purchased from authorized supplier for this printer model.
Unauthorized Printhead
Printhead cartridges must be purchased from authorized supplier for this
printer model.