3 - Preventive Maintenance Procedure (EC2000)
ExpressCard 2000 / ExpressCard 3000| Instant Issuance Card Personalization System | Hardware Service Manual
Page 38 of 356 (
D99875607-91
)
3.1
Prepare the Device for Preventive Maintenance
To prepare the device for service, follow these steps in accordance with standard safety practices:
1)
Before starting, ask the ExpressCard user or customer if they have had any specific problems with the
device. If you need to troubleshoot a specific problem, address that before performing preventive
maintenance. See section
for assistance troubleshooting reported issues.
2)
Offer the customer the opportunity to remove any proprietary or security-sensitive consumables from
the device, including card stock, image printer ribbons, indent cartridges, and tipper foils. Some
consumables contain negative imprints of cardholder data and must be handled securely.
3)
Make sure the device is powered on and connected to the network.
4)
Park the hopper shuttle at the front of the device by following these steps:
a)
On the touchscreen, press the
Menu
button.
b)
Press the
Maintenance
button to open the
Maintenance Menu
page.
c)
Press the
Remove Hopper
button and wait for the hopper shuttle to finish moving.
5)
Open the top access door (see
D99875600 EC2000 Installation and Operation Manual
).
6)
Open the two side access doors (see section
5.7 How to Remove / Re-install the Side Access
7)
Inspect the device for any items that do not belong inside the cover, and remove them (examples
include loose mechanical parts, cards, insect or animal leavings, or jewelry).
8)
Inspect the mechanical parts inside the device and inside the image printer, paying special attention to
belts, cables, and plastic gears to see if there are signs of wear or damage.
3.2
Clean the Card Path
Clean the card path per the steps in the
Maintenance
section of
D99875600 EC2000 Installation and
Operation Manual
.
3.3
Clean All Transport Rollers
Follow these steps to clean the rollers on the hopper shuttle, XY transport, and exit transport. Use the
white
cleaning cards:
1)
Remove hoppers 1 and 2.
2)
Remove the tipper foil cartridge (see
D99875600 ExpressCard 2000 Installation and Operation
Manual
for detailed instructions) and set it aside in a secure location, or offer it to the customer for
temporary storage or secure disposal.
